Network problem?

Rik · Nov 09, 2011, 16:28:09

I think Miriam set about getting all the facts before posting, Griff. I've passed on comments though.

Tacitus · Nov 09, 2011, 16:29:13

Quote from: Simon on Nov 09, 2011, 13:38:56
I don't disagree, Tac, but I think there's a point that if you can access Twitter via 3G, you should be able to access the forum as well.

Fair point and I did post to the forum from my iPhone. I just thought Twitter might be more convenient for people.

Quote from: Simon on Nov 09, 2011, 13:38:56
Not everyone is expected to know this, of course, but there is a WAP version of the forum. Just add ';wap2' to the URL (without the quote marks), so the index page would be:
http://www.idnetters.co.uk/forums/index.php?wap2

I didn't know that and thanks for the pointer

Quote from: Simon on Nov 09, 2011, 13:38:56
Worth bookmarking?

Definitely!

Den · Nov 09, 2011, 19:13:37

What's all the fuss, mine was down for less than 30mins. I just phoned my nextdoor neighbour to check if his was down as well (also Idnet). He went to check just at the point that it came back on. I don't use my phones to access the net, but I do use them to ring a friend.

sat_mad · Nov 09, 2011, 19:22:04

Quote from: Simon on Nov 09, 2011, 12:48:24
I don't disagree, Tac, but I think there's a point that if you can access Twitter via 3G, you should be able to access the forum as well.

I manage to check the forum on the weak 2G signal that we have around here.

Most of the interruptions to service seem to happen out of hours, and often sorted before any official status is changed. I don't think using Twitter is a terrible idea, but maybe the existing systems could be made more efficient before adding any more methods.

Ardua · Nov 09, 2011, 19:34:08

Anyone else having problems again tonight? Just spoken to Support as my router has for the last hour been in a continuous internet lost, DSL training and DSL established loop. Support say that they are still having problems but could offer no advice other than 'keep trying'.

Steve · Nov 09, 2011, 19:52:01

There's nothing on the IDNet status page to say they are still having problems with their network after last nights network outage, I therefore find supports comments puzzling. It sounds like your struggling to maintain sync at the exchange, can't recall whether your BT or Be* though, so in theory it's unrelated.

Ardua · Nov 09, 2011, 20:32:54

Phoned IDNet again and a more helpful receptionist said that she would get an engineer to investigate. Now had over 30 resynchs. Downstream error rate is high. Over 5000 CRCs in 15 mins: 101 SES. BT line and I agree that it looks like an exchange issue. No errors upstream. Synch remains at 17.8MBps.

Sent from IPhone

davej99 · Nov 09, 2011, 21:29:56

Why not have a recorded service message when there is a known outage, so one can call in and check before connecting to tech support. It takes seconds to record and playback, would save customers and support staff time and be better than an engaged tone.

Simon · Nov 09, 2011, 21:42:46

I guess, if it happened out of hours, there would be no one to record it.

.Griff. · Nov 09, 2011, 21:44:08

Quote from: Simon on Nov 09, 2011, 21:42:46
I guess, if it happened out of hours, there would be no one to record it.

I didn't think there was such as think as "out of hours" anymore or did I miss something?

Simon · Nov 09, 2011, 22:03:25

Sorry, I thought it was meant that IDNet recorded it, as the OOH service don't really seem to know a lot. I'll get my coat...

.Griff. · Nov 09, 2011, 22:29:01

Quote from: Simon on Nov 09, 2011, 22:03:25
Sorry, I thought it was meant that IDNet recorded it, as the OOH service don't really seem to know a lot. I'll get my coat...

Is the out of hours support not Idnet then? (I've never called since the OOH service started so I've no idea who provides it)

Simon · Nov 09, 2011, 22:32:08

No, it's a company in Ipswich, I believe.

.Griff. · Nov 09, 2011, 22:53:38

Quote from: Simon on Nov 09, 2011, 22:32:08
No, it's a company in Ipswich, I believe.

Oh... $:-\$

Steve · Nov 10, 2011, 07:11:38

Was it just me or have we just just suffered a brief loss of routing for about 5 mins?

zappaDPJ · Nov 10, 2011, 07:15:49

Is anyone else having problems this morning? My router thinks it's connected but it's not.

[EDIT] Now my router thinks it's not connected but it is?

Steve · Nov 10, 2011, 07:19:31

I think you suffered the same as me Zap, mine's absolutely fine now.

.Griff. · Nov 10, 2011, 07:20:15

Same here

zappaDPJ · Nov 10, 2011, 07:21:22

Quote from: Steve on Nov 10, 2011, 07:19:31
I think you suffered the same as me Zap, mine's absolutely fine now.

Yeah, sorry, cross post. There's something really odd happening at my end. Windows and my router insists that they are not connected to the Internet and yet here I am.

Steve · Nov 10, 2011, 07:22:40

I did reboot the router which didn't solve the issue. but then routing returned a couple of minutes later btw on adslmax.

Simon · Nov 10, 2011, 07:23:10

Seems fine for me right now.

Glenn · Nov 10, 2011, 07:31:14

Quote from: Steve on Nov 10, 2011, 07:11:38
Was it just me or have we just just suffered a brief loss of routing for about 5 mins?

Happened here too, Steve, but is fine now.

Glenn · Nov 10, 2011, 08:04:47

I've had a jump in the base latency since the glitch

Steve · Nov 10, 2011, 08:09:39

That's a big jump,interleave changed? Mine may be up by a minuscule amount

.Griff. · Nov 10, 2011, 08:10:10

I doubt that's related to the glitch Glenn as it happened at the wrong time. That just looks like DLM increasing interleaving.