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#21
IDNet Help / Re: Internet issue
Last post by peasblossom - Nov 13, 2025, 17:43:45I'd have IDNet send and engineer round anyway, once they've tested your line (if they haven't done already.) Sometimes one or other of the phone/internet will fail while the other powers on. It just happens. (That last a non technical/based only on my experience and nothing else view, there. If someone comes along who Knows More, go with their opinion!)
#22
IDNet Help / Re: Internet issue
Last post by nowster - Nov 13, 2025, 16:31:01That looks like a cableco box. The thick cable is a co-ax which would have carried TV (and latterly broadband) and the thin cable with the blue/white and orange/white twisted pairs that are hanging loose being telephone.
#23
IDNet Help / Re: Internet issue
Last post by davebesag - Nov 13, 2025, 15:23:59Just in case the attached photo doesn't work https://ibb.co/BVXZLwP6
#24
IDNet Help / Internet issue
Last post by davebesag - Nov 13, 2025, 13:46:16Some time ago my Ethernet internet connection went down. I'm not very good with dealing with things that don't need to be done that day! I've been able to use mobile tethering to connect to the internet. The phone landline works fine. IDNet didn't know what the reason was for the connection not working. I've taken my laptop to my mum's house and using an Ethernet adapter I'd use at mine was been able to connect to her Ethernet connection. Therefore, I'm as certain as I can be that it's not my equipment at fault and at some point have tried a different version of a router, Ethernet cable, modem lead, microfilter and computer. IDNet sent a test router which also didn't work.
My real query is that I hadn't realised due to my overgrown front garden that a connection box looks damaged. Looking at it I think it just is the television wires. I had realised that my TV connection had become worse. It doesn't look like the internet connection would come from there and if it was damaged wouldn't really explain why my phone line still works fine. However, before I get IDNet to send an engineer around, say that's the box was the issue and have me charged I thought I'd attach a photo of it to see if anyone knew.
My real query is that I hadn't realised due to my overgrown front garden that a connection box looks damaged. Looking at it I think it just is the television wires. I had realised that my TV connection had become worse. It doesn't look like the internet connection would come from there and if it was damaged wouldn't really explain why my phone line still works fine. However, before I get IDNet to send an engineer around, say that's the box was the issue and have me charged I thought I'd attach a photo of it to see if anyone knew.
#25
IDNet Help / Re: SoGEA
Last post by nowster - Nov 09, 2025, 16:29:54Quote from: peasblossom on Nov 05, 2025, 18:38:18Now in the curious position of being able to access the internet on my old router but not the new one. They are investigating. (Power, dsl, and both WiFi lights on and that's it.) Happy to hear your theories. [Thinks: will I regret this? lol]
Are the login details on the new router the same as the old one? Is the SoGEA a new line provided in addition to your existing phone line (which will be ceasing soon), or has the SoGEA service already completely replaced it?
#26
IDNet Help / Re: SoGEA
Last post by nowster - Nov 09, 2025, 16:27:45SoGEA is a DSL type thing. Even FTTP has its problems.
Well, there's weird things happening on the OpenReach network at the moment.
The PON light started flashing on the ONT box at 05:57 on Saturday morning, and it's still that way. IDNet's tech support say it's a network fault.
The fact it was near 6am is highly suspicious, as that's the usual time OpenReach do changes to their network.
And then there was the "stuck session" we had in the summer, which also started at exactly 6am (and lasted several days including an inconclusive engineer visit).
I now have the VoIP equipment and cabling ready to move the phone line off the copper pair next month, but network problems like this don't inspire confidence.
(And in Manchester a few weeks ago our telegraph pole got enabled for both FTTP and one of the AltNets. Unfortunately I still have 12 months to run on the contract with Vermin.)
Well, there's weird things happening on the OpenReach network at the moment.
The PON light started flashing on the ONT box at 05:57 on Saturday morning, and it's still that way. IDNet's tech support say it's a network fault.
The fact it was near 6am is highly suspicious, as that's the usual time OpenReach do changes to their network.
And then there was the "stuck session" we had in the summer, which also started at exactly 6am (and lasted several days including an inconclusive engineer visit).
I now have the VoIP equipment and cabling ready to move the phone line off the copper pair next month, but network problems like this don't inspire confidence.
(And in Manchester a few weeks ago our telegraph pole got enabled for both FTTP and one of the AltNets. Unfortunately I still have 12 months to run on the contract with Vermin.)
#27
IDNet Help / Re: IDNet Password Notice (sca...
Last post by zappaDPJ - Nov 06, 2025, 21:42:10Quote from: Simon on Nov 06, 2025, 21:02:30The email address they used for mine was one I haven't used for ages
In some ways that makes it a little more puzzling.
Given the email address I received the email on I find it highly unlikely that someone used a random word generator to create a list of IDNet customers. More likely they have obtained or compiled a list of customers from data breaches.
Let's see if anyone else responds to this.
#28
IDNet Help / Re: IDNet Password Notice (sca...
Last post by Simon - Nov 06, 2025, 21:02:30The email address they used for mine was one I haven't used for ages. My main IDNet account probably gets more spam than any other of my email accounts, but I kind of assumed that's because it's the one connected to eBay, and I've heard sellers aren't always particularly conscientious about customer data security.
#29
IDNet Help / Re: IDNet Password Notice (sca...
Last post by zappaDPJ - Nov 06, 2025, 18:35:15Thanks Simon. It makes me wonder how someone would be able to create a list of IDNet customer email addresses.
#30
IDNet Help / Re: IDNet Password Notice (sca...
Last post by Simon - Nov 06, 2025, 18:19:20I've just checked my Spam folder and yes, there's one there for one of my accounts. It's clearly a scam because both the From and To are the same. Definitely not from IDNet.