It's me pings again / tech support

[Simon]

Just make the engineer lots of tea and a bacon sandwich, Rich, and you should be fine.   

[ou7shined]

I'm screwed.... I'm a vegy.

[Simon]

Let's hope BT get to the root of the problem. 

[Lance]

[Rik]

212.68.40.3.

[ou7shined]

I wish he'd hurry up, my line's down to 448 Kbps.
I've got some buns in, in case he has a sweet tooth.

[Rik]

Bacon butties generally work well too.

[ou7shined]

Would Echinacea tea with marinated organic tofu slices in a wholemeal high roughage bread roll and a head massage do? (See Reply #51)

We're not that bad really, just very definitely no bacon in the hoose.

[Rik]

Choccie biscuits work.

[ou7shined]

I think the Mrs. might have some hidden away in her "secret stash". I'm saved!

[Rik]

 

What really works with most engineers is talking to them and being friendly. They meet a lot of grumps during the day. A little friendliness goes a long way.

[juiceuk]

When I had noise on my line the engineer that came out fitted a proper nte5 master socket with filtered faceplate and made the mess of 3 sky + 1 phone extension look somewhat beautiful while he waited for the cherry picker to arrive. The advantages of having a very big brother that everyone seems to know. Cups of tea and friendly attitude will help.

[Ray]

Definitely something wrong with pings at the moment, my Pinggraph for the last hour: -

[attachment deleted by admin]

[Rik]

Can you let support know, Ray. Mine are bad today, worse than yesterday, and re-booting the router hasn't cured it. The more people who let them know, the more notice will get taken.

[Ray]

Can you let support know, Ray. Mine are bad today, worse than yesterday, and re-booting the router hasn't cured it. The more people who let them know, the more notice will get taken.

Email sent to support with copy of graph attached, Rik. 

[Rik]

Thanks, Ray. 

[ou7shined]

Looks like he won't be coming today then.

[drummer]

Another graph sent to support.

[Rik]

Looks like he won't be coming today then.

Have you checked with IDNet, they are there till 6:30. 0800 701 2000.

[ou7shined]

Thanks again Rik.
I called them and explained and the guy just sighed, put me on hold for a bit then asked if they could call back, then the second guy told me that an engineer hadn't been asked to come round to mine (so I'd waited in all day for nothing) and that BT say there isn't a fault but will look into it again tomorrow.

It a bit frustrating watching pictures actually load (like the good old days) and to be told there ain't a fault.

[Rik]

I understand how you feel. I really don't know what to say. 

[Sebby]

Sorry to hear that, Rich.

[Gary]

My pings have been a mess also seem better now but its been over 100ms then 58ms then 78ms never seen them so messy 

[ou7shined]

So I've made a bit of headway. I managed to get a shot of a mates router and connected it up last night but I'm still syncing at ~300kbps. So thinking that a router fault had been eliminated from the equation I call IDNet and I'm greeted with....
"Ah yes Richard, last we spoke we sent an engineer out to you. How did that go?" I knew I hadn't imagined it. Ooh I really hate being lied to.

Anyway it turns out that I am in fact connected at 7.6 again but my profile has to reset. So in the mean time I'm stuck with...




Also I'm not to switch off the router until it settles..... but yes, you guessed it, my mate needs his router back asap.

My pings are still outta whack. Is this because of my profile thing or is everybody still experiencing problem?

[Rik]

Your profile should adjust quickly, given the percentage change. Pings are not affected by profiles. Mine are still about 8ms higher than normal.