Pings

[browney]

Pings high this afternoon, Come on i just wanna play a damn game

Pinging www.multiplay.co.uk with 32 bytes of data:
Reply from 85.236.96.22 bytes:32 Time:233ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:166ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:160ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:91ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:95ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:101ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:134ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:144ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:120ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:123ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:137ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:130ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:161ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:148ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:156ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:138ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:145ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:161ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:157ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:157ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:137ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:136ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:168ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:157ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:128ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:118ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:123ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:140ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:117ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:116ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:107ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:129ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:138ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:129ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:140ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:158ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:139ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:134ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:137ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:163ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:155ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:148ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:134ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:159ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:161ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:156ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:145ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:167ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:160ms TTL:121
Reply from 85.236.96.22 bytes:32 Time:153ms TTL:121
Ping statistics for www.multiplay.co.uk :
Packets: Sent = 50, Received = 50, Lost = 0 (0%) loss),
Approximate round trip times in milli-seconds:
Minimum = 91ms, Maximum = 233ms, Average = 142ms

[browney]

WTf

"I'll get someone to phone you back when there back from lunch"

Holy cr*p i am fuming

[AvengerUK]

WTf

"I'll get someone to phone you back when there back from lunch"

Holy cr*p i am fuming

Your not the only one - I've even started looking for the alternatives!!

[browney]

Sending ping request to www.multiplay.co.uk [85.236.96.22] with 32 bytes

Answer from 85.236.96.22 : bytes = 32 time = 27 ms   TTL=121
Answer from 85.236.96.22 : bytes = 32 time = 27 ms   TTL=121
Answer from 85.236.96.22 : bytes = 32 time = 29 ms   TTL=121
Answer from 85.236.96.22 : bytes = 32 time = 27 ms   TTL=121

Statistics for 85.236.96.22
   Packets : sent = 4, received = 4, lost = 0 (loss 0%)
Approximative elapsed time in milliseconds
   Minimum = 27 ms, Maximum = 29 ms, Average = 28 ms




10 seconds later and........

Ping statistics for www.multiplay.co.uk :
Packets: Sent = 50, Received = 50, Lost = 0 (0%) loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 117ms, Average = 77ms
Now when they phone what do i say damn this is a pain in the arse i really dont wanna leave but they are taking far to long to sort this out!

[equk]

I've emailed support about the ping times and also my conn - speedtest=1700k

I tried the BT SPEEDTEST and it came back with 1700k (despite syncing at 4000k) also so must be my line, altho the BT gateway was pinging 16ms and the lowest I've seen the idnet one is 20ms.

Hopefully idnet's support will prevail was the main reason for going with them

I feel the same, don't want to leave but it is taking a long time for these ping issues to be sorted. At night time after 12am the ping times seem more stable so as AvengerUK says it's almost as if it's something to do with contention or network load? altho even then the pings are 10-20ms more than they should be.

Was on a server last night pinging 50-120ms and someone I know on talktalk was on at 38-40ms lol 

[mrapoc]

EQUK i feel you buddy

[browney]

So i'm not the only one getting low syncs

[equk]

lol still pinging gateway at 100ms and it's only 2:30pm

Code Select Expand

traceroute to 194.109.69.93 (194.109.69.93), 30 hops max, 40 byte packets
1  cisco (192.168.1.1)  1.210 ms  0.678 ms  0.654 ms
2  telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  98.889 ms  110.725 ms  115.877 ms
3  telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  123.989 ms  129.839 ms  135.838 ms
4  telehouse-gw.idnet.net (212.69.40.1)  130.120 ms  147.225 ms  139.854 ms
5  redbus-gw.idnet.net (212.69.63.1)  146.040 ms  144.008 ms  147.928 ms
6  ams-ix.sara.xs4all.net (195.69.144.48)  181.911 ms  184.442 ms  190.116 ms
7  0.so-6-0-0.xr2.3d12.xs4all.net (194.109.5.5)  177.694 ms  170.060 ms  187.807 ms
8  0.so-3-0-0.cr2.3d12.xs4all.net (194.109.5.94)  175.909 ms  180.039 ms  179.868 ms
9  quake3-04.xs4all.nl (194.109.69.93)  195.917 ms  167.951 ms  170.083 ms

[equk]

ah yer forgot to post - this is my ping on bttest connection:

Code Select Expand

--- 217.41.220.142 ping statistics ---
220 packets transmitted, 220 received, 0% packet loss, time 219980ms
rtt min/avg/max/mdev = 15.230/16.927/22.633/0.781 ms
avg 16ms to the gateway

[mrapoc]

my pings dont seem to be as bad now - ive prolly just jynxed it! but i do get slightly slower speeds and loading of websites (think mininova.org)

[equk]

hmm maybe support has a day off today or something not had a reply to my email, anyone get through on the phone 

really dissapointed  I know I have problems with my line but these ping issues are just stupid, when I was with F2S and they had ping problems it was no-where near as bad as this and that was when they were waiting for a pipe upgrade.

[mrapoc]

ive emailed simon and he said they are still investigating:

"We're getting conflicting reports from customers: some, like you, are
witnessing a problem while other avid gamers are saying that nothing is
wrong and no change from normal. It makes it all a bit tricky to make sense
of. Does it help you at all if you power-down your router for half an hour.
Does doing that make any difference? I would be very interested to hear to
experiences."

Seems they are still trying to find it - rest assured they will i hope 

[equk]

The whole
Does it help you at all if you power-down your router for half an hour
thing is getting silly really, already as said above it makes no difference, if it does sort out the ping it's for a very small amount of time

not sure how any "avid gamers" wouldn't notice the ping times altho it depends on what games you play, people playing world of warcraft for example probably wouldn't notice the ping increase.

[equk]

I just spoke to Simon and it seems BT haven't set the Maximum Stable Rate (MSR) for my line yet and so I cannot open a fault with them yet

He did suggest trying a different modem/router as the two I've tried have the same chipset. So I'm hopefully going to steal/borrow the netgear one from the office to try.

[karvala]

Looking back over this thread, there does seem to be a considerable degree of confusion in this problem.  Things I personally would like to see from the tech team for purpose of clarity:-

(1) A clear statement of what they believe the symptoms are.  I say this because there seem to be at least two different issues covered in this thread (one of consistently high ping times to the gateway for periods of time, and one of the 65s spikes on a particular router).  Are these two problems believed to be related?

(2) A request for what type of information users can give to aid troubleshooting, if any is needed.

(3) A detailed statement as to what is being done in terms of investigating the problems.  At the moment, there's an impression that it amounts to the tech team, and a couple of teams of Cisco engineers of dubious merit judging from their previous response, sitting around scratching their heads and feeling confused.  I'm sure this an unfair portrayal, so details of what's actually happening might go some way towards allaying that impression.

(4) Working hypotheses, i.e. a list of all possible explanations for the symptoms of the respective problems as they're seen so far, and information associated with them.  For example, stale sessions has been offered as one explanation of the gateway ping problem, but doesn't quite fit.  There must be a number of others.

After they get back from lunch, of course....  

[AvengerUK]

Hmmm,

I really dont know what to think, or do. The thing is, the last ISP i was with had almost the same problem, which they couldent sort, and blamed it on my line (my line is fine btw!). Their support was also very highly rated, and they did seem very knowlegdable. They kept me going for a month, with differnet excuses, and were doing this, getting that, etc - so, i really dont know wether i can trust what IDnet says, it may be true - they may be trying there best, but from past experiances even with the best support from a ISP - you just cant know for sure.

As for alternative options - well, well and truly stuck their!

As you can see, http://www.l8nc.com/graph.php?jid=58e61f6e3d3d258ec640ec3f21295d2e - its seriously killing my gaming.

If money is left out of the equation, does anyone have any advice on a ISP that will suit my gaming needs? i cant really wait much longer!

[philco]

Well as you can see from my previous posts in this thread i was suffering from bad ping times during the day and slower speeds. I did a bt speed test and checked my pings while logged into the bt speed test domain and they came back fine so no problem with my exchange.

The pattern seemed to show that weekends were fine but monday tuesday and wednesday (aboout 10am - 6pm) were very bad (150ms) and thurdsday/friday (10am - 6pm) not as bad but still not very good.

Over the weekend i had to disconnect my router for a while to move some cables and i don't seem to have had any more problems with ping today, although it would seem other people are. Could it be that one of the BT central pipes supplying idnet has a fault or is contended and that is why some people are seeing the problem while others (on a good pipe) seem to be fine. It would make sense as when you disconnect for half on hour your session is reset and you are re-allocated to a new pipe. Just a stab in the dark.

As for the ping spikes, yes i am still seeing these at all times of the day and yes they are effecting gaming (UDP packets). Not sure if the two problems are connected.

[mrapoc]

Karma for you sir for that informative post, nice detective work

i seem to have the same symptoms as you and yes at times its fine but others my ping wooshes up to 100 more than my friend on talktalk

[Ronnie]

my latency graph has been really bad this afternoon not been up to anything either

http://www.l8nc.com/graph.php?jid=0b903a11129d2cdad0bc29c1d166926c&sid=872479bcaa97fb93d38a4d438afa287a&day=today

[equk]

my latency graph has been really bad this afternoon not been up to anything either

http://www.l8nc.com/graph.php?jid=0b903a11129d2cdad0bc29c1d166926c&sid=872479bcaa97fb93d38a4d438afa287a&day=today

looking at that graph, that's basically what mine was like at those same times

[AvengerUK]

http://www.l8nc.com/graph.php?jid=96307777502f5166e07114b8f3aa8872

- if only i could see that flatness myself!, a possible alternative though, if Idnet's problem isnt sorted soon :/

[Ronnie]

my latency graph has been really bad this afternoon not been up to anything either

http://www.l8nc.com/graph.php?jid=0b903a11129d2cdad0bc29c1d166926c&sid=872479bcaa97fb93d38a4d438afa287a&day=today

looking at that graph, that's basically what mine was like at those same times

funny my brother is with idnet and his looks the same to it cant be and exchange thing he is at the other end of the country i have sent a email into support with both graphs

[Ronnie]

http://www.l8nc.com/graph.php?jid=96307777502f5166e07114b8f3aa8872

- if only i could see that flatness myself!, a possible alternative though, if Idnet's problem isnt sorted soon :/

are you sure enta.net is not just for buisness

[maxping]

As you all know my ping problems have been caused  by BT turning on then not turning off interleaving on my line (again its still on tonight ) 

Can i ask what help and advice you have been given by support over the ping spikes e.t.c.

[AvengerUK]

http://www.l8nc.com/graph.php?jid=96307777502f5166e07114b8f3aa8872

- if only i could see that flatness myself!, a possible alternative though, if Idnet's problem isnt sorted soon :/

are you sure enta.net is not just for buisness

Enta is the provider, however several companys resell from them. One of the most popular is UKFSN.org. Good support & prices, and they use enta's network !

All comments/problems are under Enta though @ ADSLGuide, same for ratings.