Internet issue

[davebesag]

Some time ago my Ethernet internet connection went down. I'm not very good with dealing with things that don't need to be done that day! I've been able to use mobile tethering to connect to the internet. The phone landline works fine. IDNet didn't know what the reason was for the connection not working. I've taken my laptop to my mum's house and using an Ethernet adapter I'd use at mine was been able to connect to her Ethernet connection. Therefore, I'm as certain as I can be that it's not my equipment at fault and at some point have tried a different version of a router, Ethernet cable, modem lead, microfilter and computer. IDNet sent a test router which also didn't work.

My real query is that I hadn't realised due to my overgrown front garden that a connection box looks damaged. Looking at it I think it just is the television wires. I had realised that my TV connection had become worse. It doesn't look like the internet connection would come from there and if it was damaged wouldn't really explain why my phone line still works fine. However, before I get IDNet to send an engineer around, say that's the box was the issue and have me charged I thought I'd attach a photo of it to see if anyone knew.

[davebesag]

Just in case the attached photo doesn't work https://ibb.co/BVXZLwP6

[nowster]

That looks like a cableco box. The thick cable is a co-ax which would have carried TV (and latterly broadband) and the thin cable with the blue/white and orange/white twisted pairs that are hanging loose being telephone.

[peasblossom]

I'd have IDNet send and engineer round anyway, once they've tested your line (if they haven't done already.) Sometimes one or other of the phone/internet will fail while the other powers on. It just happens. (That last a non technical/based only on my experience and nothing else view, there. If someone comes along who Knows More, go with their opinion!)