What do you think is wrong?

[Rik]

True. Have you tried an alternative, Paul?

[psp83]

I haven't got a spare router but if you remember, i've had problems like this since joining IDnet.. since then i've had 3 different routers, 2 netgears and a 2wire.. all 3 suffered from re syncs and up/down margin.

I've tried 5 different filters in the test socket, still get re syncs and everytime i tried the phone, it would drop my connection aswell.. i've also tried a 2nd phone and the same happened.

only thing i haven't tried is a different router.


Connection Speed   1568 kbps   448 kbps
Line Attenuation      37 db         12.5 db
Noise Margin          13 db         23 db

Connection Speed   3072 kbps   448 kbps
Line Attenuation      39 db        12.5 db
Noise Margin           8 db        27 db

Connection Speed   1216 kbps   448 kbps
Line Attenuation      36 db         12.5 db
Noise Margin          15 db          25 db

Connection Speed   5728 kbps   448 kbps
Line Attenuation      39 db         12.5 db
Noise Margin          15 db          26 db

Connection Speed   2464 kbps   448 kbps
Line Attenuation      38 db         12.5 db
Noise Margin          15 db         26 db

Connection Speed     0 kbps     0 kbps
Line Attenuation    39 db    12.5 db
Noise Margin    2147483646 db    27 db

Last one was when the phone was used

[Cookiemonster]

Well I've got a spare Netgear if you want it for the price of the postage...Not much help right now but if your prepared to wait for it then who knows..

[psp83]

Well I've got a spare Netgear if you want it for the price of the postage...Not much help right now but if your prepared to wait for it then who knows..

Thanks, I'll see what support says on monday, as its a router i bought of them last time to take my older router out of the question. If they say try another one, they might offer me a test one like last time if not i might take you up on it or they might get BT out straight away as this problem has been on going now for ages and then it clears up for a while when BT comes out and prods around but comes back again.

I swear they are doing it just to get another £169 out of me  never liked BT.

[Sebby]

Okay, I didn't realise you've tried other routers. In that case, I think we can safely rule out the router as the cause. I also find it unlikely that this is a filter issue as you have a filtered faceplate, but it's worth a try.

Could it be the phone? Have you got another one to try? Do you get re-syncs if the phone is unplugged?

[psp83]

I've tried 2 phones with 5 different filters plugged into the test socket, still happens 

The re syncs tend to die down as the evening comes but starts up again in the morning. it seems to be when the heat starts building up i get sync problems but as it gets cooler my sync stables

[Rik]

Could be something to do with the cable duct expanding, I suppose...

[Sebby]

I've tried 2 phones with 5 different filters plugged into the test socket, still happens 

It's a really, really bizarre issue. I think we've seen something similar in the past, which turned out to be a line issue (it starts getting too technical for me, what with voltage etc).

[Rik]

HR faults can do odd things, but that usually shows as ADSL starting to work when the phone rings.

[psp83]

so the question is.. do you think this is a case for a BT engineer to come out for ? Knowing my luck, it'll be a cold raining day when one comes out and the connection is fine

[Rik]

It depends on whether your line is performing above your FTR, Paul. To judge by recent behaviour, they won't come out if it is.

[psp83]

What could be causing the phone issue thou? I dont want my connection dropping everytime the phone is used

[Sebby]

I've got absolutely no idea, Paul, but to be honest, I don't believe it can be anything to do with your equipment/setup. Realistically, the only option is to get BT out.

[Rik]

The standard answer to that is faulty filter, followed by faulty phone. If you've eliminated both, then you need BT out, but you may end up with a bill if it doesn't happen for them.

[psp83]

The standard answer to that is faulty filter, followed by faulty phone. If you've eliminated both, then you need BT out, but you may end up with a bill if it doesn't happen for them.

I've tried 2 phones and 5 filters (same ones) for both and happened everytime. I will go try the phone again and see if it happens again since its later and the temp has dropped.

[Rik]

Does the phone improve when the re-syncs stop?

[psp83]

It didnt drop the connection this time but the margin went straight out the window..

Connection Speed     5888 kbps     448 kbps
Line Attenuation    39 db    12.5 db
Noise Margin    2147483646 db    26 db

The bigger number means a negative margin right?

Margin was on 15 before the phone got picked up..
Will try again later tonight to see if its different and i will try again tomorrow when the heat is there again.

[psp83]

Does the phone improve when the re-syncs stop?

You mean the noise? If the broadband is disconnected its clear. with the broadband connected its noisy for a few secs then clears up when it de/re syncs.

[Rik]

That's a -2db margin, Paul, which straight after a re-sync is very unusual. You must have massive noise around to cause that.

As to the phone, you're still describing classic filter problems. Is it a DECT unit?

[psp83]

That's a -2db margin, Paul, which straight after a re-sync is very unusual. You must have massive noise around to cause that.

As to the phone, you're still describing classic filter problems. Is it a DECT unit?

Nothing has changed in the house to cause any noise. same stuff we had months ago when it was fine, only thing that has changed is builders next door and the weather.

Have no idea.. its a phone to me lol..

Its years old and connects with a cable (not wireless) same as the 2nd phone that was tried (this one was only used for about 2 wks in its lifetime)

[Rik]

OK, so it's not DECT (cordless) so that's another source of noise ruled out.

I think you've got to get BT out, maybe the builders have damaged the cable.

[psp83]

OK, so it's not DECT (cordless) so that's another source of noise ruled out.

I think you've got to get BT out, maybe the builders have damaged the cable.

The cable does go through there scaffolding and they've had bricks near the line aswell.

[Rik]

It wouldn't take much to create a bit of damage so that the circuit was leaking to earth or HR. Do tell support about that.

[psp83]

It wouldn't take much to create a bit of damage so that the circuit was leaking to earth or HR. Do tell support about that.

I've got quite a long email put together with all the different stuff i've done today and what i've noticed about the time off day and heat etc. I'll add about the scaffolding before i send it tomorrow.

[Rik]

Waiting till tomorrow would be a good idea.