True. OTOH, handing out information without going through the proper procedures could be a disciplinary issue.
That'll be two disciplinary procedures then against 'high ups' in the planning department, as it was they who gave the information to my mother's friend.
I honestly can't see a problem, all my mother's friend asked was whether BT had applied for traffic management on a stretch of road for BT to repair a fault. Not really a big deal, especially as it seems to be the case that no such application had apparently been made by BT, despite BT telling IDNet otherwise. So who is in the wrong - my mother's friend, the people that gave her the information, or perhaps BT for dragging their heels and allegedly giving incorrect info to IDNet?
Remember, I'm only going on what I've been told - I've emailed (and telephoned) IDNet a few times on this issue and each time they have informed me that BT told them that they (BT) have applied for planning permission to the council for traffic management and the like, yet my mother's friend got a different story from the highways department within the council.