Recent Posts

21

IDNet Help / Spam??

« Last post by peasblossom on Oct 21, 2020, 18:56:08 »

I'm not sure if this is wholly off topic but it would be good to run it past you lot. A friend emails regularly. They have an old NTL address and recently it has been playing up. The error message for the last bounce was that it tried to send it for 37 mins and it can back labelled as spam. (Does that mean it's tried c37 times, I wonder??) I've suggested they contact their provider. Is there anything else I can do? (I have rung IDNet and spoke to Brian.)

22

IDNet Help / Re: synce problems caused by faulty washing machine

« Last post by john7 on Oct 21, 2020, 09:09:10 »

Thanks the monitering doesn't show much in the way of noise. I have a working Belkin surgemaster between them and the socket.


Support look to be saying SNR comes from the Sync profile rather than the other way round. As I understand it its the Sync that is effected by SNR.

23

IDNet Help / Re: synce problems caused by faulty washing machine

« Last post by robinc on Oct 21, 2020, 07:05:46 »

It was the RCD that triped, the utility room is on the same ring as the router/modem. I have also contacted support again.

Given this - and what you say later - it is just possible that there is something on that circuit that is now causing a bit of noise. You don't mention it so I guess your mains for the router is not on a surge arrestor?

May I suggest that one evening you power down the router fairly early, connect to a different ring somehow and then power up the router next morning.  Give it a few hours and see what happens. Just trying to eliminate the local factors.

24

IDNet Help / Re: synce problems caused by faulty washing machine

« Last post by john7 on Oct 20, 2020, 12:00:00 »

Im told "The sync speed can only be reset if it is being limited by the profile but the profile for your line is uncapped at 80Mbps so is not a limiting factor, there is nothing on the line that can be reset."?

25

IDNet Help / Re: synce problems caused by faulty washing machine

« Last post by john7 on Oct 20, 2020, 09:57:26 »

I had a support response and not too impressed. They say my speeds are as good as I will get on the sync speeded I have ignoring that the sync speeds were affected by the washing machine causing multiple mains trips and the sync speed being reduced as a result which was nearly 6 weeks ago. They also ignored the lowere up speed than I had befor changing to IDNet.
These up speeds are several Mb lower
The upspeeds  from a number of tests in the daya before changing over
17.77 Mbps
17.99 Mbps
18.60 Mbps
18.78 Mbps


And the speeds in days since

15.67 Mbps
12.88 Mbps
11.77 Mbps
13.94 Mbps

26

Broadband, Internet & General Computer News & Discussion / Re: IPv6 address suddenly not visible

« Last post by Ray on Oct 20, 2020, 08:38:30 »

Not seeing any problem with IPV6 connection on my Asus router.

27

Broadband, Internet & General Computer News & Discussion / Re: IPv6 address suddenly not visible

« Last post by Postal on Oct 19, 2020, 23:28:25 »

Having exactly the same problem with a Billion 8800AXL.  I don't know how long it has been happening but I only noticed a couple of days ago.  We have had no recent power outages or other unforeseen events.  We did have a couple of internet dropouts shortly after midnight about three or four weeks ago.  I haven't managed to tie everything down yet but my first indications are:

1)  It is affecting both of the laptops we have on line in our house.
2)  My machine runs 24/7 (stuff like backing up overnight).  When I open any browser in the morning, IPv6 is enabled and sites like http://ipv6-test.com/ or http://v6.testmyipv6.com/ show that IPv6 is connected.
3)  At some random time later (but in multiples of 10 minutes) the IPv6 connection drops and the IPv6 test sites report no connection.
4)  The router has remained connected to IPv6 as the ThinkBroadband Quality Monitor I have running for the IPv6 connection shows no problems.
5)  I can restore the IPv6 connection by a re-boot of either computer or router, by disabling and re-enabling the Internet Protocol version 6 setting in the WiFi connection properties or by connecting to another WiFi source like dropping the 5GHz and connecting to the 2.4GHz network from the same router.
6)  I haven't had time to see if the problem is also affecting an ethernet connection.

I queried this with IDNet support as it is an IDNet supplied router and they said they had had no similar reports and that I should raise a bug report with Billion.  Not quite what I was expecting as it is a router they supplied which appears to have a problem.

Is anyone else having similar problems?

28

IDNet Help / Re: synce problems caused by faulty washing machine

« Last post by john7 on Oct 19, 2020, 16:36:31 »

It was the RCD that triped, the utility room is on the same ring as the router/modem. I have also contacted support again.

29

IDNet Help / Re: synce problems caused by faulty washing machine

« Last post by robinc on Oct 19, 2020, 12:55:36 »

A lot depends on your domestic wiring setup here. If you have a recent fuse box you should have either pop button or flip switch circuit breakers (RCD). You don't say whether it was one of those that tripped - or the main supply breaker.

If the RCD was being tripped it may be that it took a bit of a hit and is creating noise. A qualified electrician would be able to test/check the system to see if that was the case and also perhaps check the main breaker as well in case it got a bit fizzled.

Just a thought anyway...

30

IDNet Help / Re: synce problems caused by faulty washing machine

« Last post by Simon on Oct 19, 2020, 12:31:40 »

Not sure about fibre, but they used to be able to 'reset' the old ADSL (or, ask BT to do so, I think).  If you've not heard anything since last week, it might be worth giving them a prod.