Hi, I wonder if anyone can help me. Over the past 3 days my connection has been slowing down, getting worse and worse. The current speed test results are:
(http://www.speedtest.net/result/314624487.png) (http://www.speedtest.net)
As you can see, it's a ridiculous low speed and huge ping time. I normally get 4-6mb/s.
I'm on gw5 and my router stats are:
Connection Speed 6176 kbps
Line Attenuation 31.0 db
Noise Margin 14.9 db
I tried a BT speed test but it rejects my username, saying it doesn't match the line profile or something. Now the BT speed tester is just reporting 404 page not found.
Nothing has changed in terms of phone line, new equipment, etc.
Does anyone have any ideas?
you may want to read other threads about recent issues, although it doesn't always mean you/ we are suffering from the same issue.
First thing I would do is report it to Idnet and include speedtest results.
It is however starting to seem that gw5 is suffering more than others...
Quick update, BT Speed Test is now working, and the results are:
Your DSL connection rate: 6176 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 4413 kbps
I'll report it to IDNet as suggested.
I am doing speed test on several speed test websites as speedtest.net is not always steady... but using several test sites will give you an overall idea of what's happening
Recommended speed test sites (apart from Speedtest.net, which nearly always gives dodgy results)
My Broadband Speed (http://www.mybroadbandspeed.co.uk/)
Namesco Speedtester (http://www.speedtest.bbmax.co.uk/)
ThinkBroadband (http://www.thinkbroadband.com/speedtest.html)
KBPS (http://www.kbps.co.uk/)
and the one that really matters
BT Speedtest (http://speedtester.bt.com/)
You're not alone, Nutter, but the problem is unknown. I suspect BT as not everyone is affected, and if it was a capacity issue, you'd expect at least everyone on the same pipe to be.
I can only suggest that you report it to IDNet so they can try to build up a picture of what's going on.
Ok, thanks everyone. I've reported it to IDNet, and I'll try some of those other speed test sites tonight when I get home. Even if the Speedtest.net isn't entirely accurate, my speeds have definately been very slow because it can take 5-10 seconds to get a response from a web site, and pages can take anything from 10-40 seconds to load.
Sorry Nutter, manners have left me of late
:welc: :karma:
Quote from: Nutter on Aug 28, 2008, 08:39:53
Ok, thanks everyone. I've reported it to IDNet, and I'll try some of those other speed test sites tonight when I get home. Even if the Speedtest.net isn't entirely accurate, my speeds have definately been very slow because it can take 5-10 seconds to get a response from a web site, and pages can take anything from 10-40 seconds to load.
That could be DNS - if you ever have slow response from sites, try using OpenDNS (http://www.opendns.com/) instead.
IDNet asked me to run some traceroutes and give them access to ping my router, which I've done. This traceroute results are:
Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 43 ms 47 ms 44 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 40 ms 39 ms 39 ms telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
4 43 ms 49 ms 42 ms rt-lonap-a.thdo.bbc.co.uk [193.203.5.90]
5 40 ms 41 ms 41 ms 212.58.238.129
6 41 ms 43 ms 42 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]
Tracing route to idnet.net [212.69.36.10]
over a maximum of 30 hops:
1 10 ms <1 ms <1 ms 192.168.0.1
2 40 ms 40 ms 43 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 44 ms 40 ms 40 ms telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
4 40 ms 46 ms 40 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 41 ms 41 ms 40 ms redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
6 41 ms 41 ms 40 ms www.idnet.net [212.69.36.10]
Which all look ok to me. Speeds are considerably better than the last few days, but still much slower than my normal of 4-6mb/s.
Ignoring Speedtest.net, mybroadbandspeed.co.uk gives 3275kb/s, speedtest.bbmax.co.uk gives 1984kb/s, thinkbroadband says 1616.99 kb/s and kbps.co.uk says 2.72mb/s. BT Speedtest tonight reports:
Your DSL connection rate: 6240 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 3700 kbps
Does the fact that the profile my line is 5000 kbps mean that something has happened recently, since I was getting more than that before?
Thanks for the tip about using OpenDNS. I'll leave it for now while IDNet are looking into it I think, but bear it in mind for the future.
Assuming you've sent them to IDNet, let us know what they say, Nutter. :)
If your profile is lower, then it means that your line has resynced. This has nothing to do with the isp, and is most likely due to your line picking up more electrical noise (although it could be bt but only when they are doing work at your exchange). Generally, you will sync higher in the morning as there is less noise about, and if your sync high enough, then after 3 to 5 days your profile will increase too.
Your DSL connection rate: 5728 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 2411 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
I dont know if this will help or hinder Im on gw5 and my speeds are down,it normally double what it has been of late,
Welcome Karma heading your way Nutter :karma: :welc:
I think anyone who is experiencing slow speeds should get in contact with IDNet. As already mentioned, nothing was showing up at their end (or at least this is what we have been told), and so it will help if those with problems contact them with speed tests (preferably BT) and tracerts.
My speed is still at the maximum, even now, so this is a strange on... ???
If it helps I will send mine over Simon......thanks ;D
I ain't Simon... :P
:ok:
Quote from: Sebby on Aug 29, 2008, 00:29:58
I ain't Simon... :P
Sorry Sebby..........Im seeing double.....tome for bed I think.cut to the quick..just sent results over to IDnet......(thought I was on the other thread this is confusing,for a man in my condition :blush: ???
I've been watching all these "slow" threads with interest, as there's very clearly a large body of goodwill here towards IDNet, yet, once again, we hear nothing from IDNet themselves.
We're quite rightly asked to contact IDNet, yet the last time I did so I was told my line needed to be monitored and I would be called back. I wasn't.... and that's not the only time I've not had a promised phone call from IDNet.
Could it be that there is little IDNet can do, hence the non-returned calls? However willing they are, staff can't magic up more capacity, and whilst I want to believe that the problems are either fixable or caused by sources outside of IDNet's control, my experiences make me doubtful. My symptoms are virtually identical to those I suffered when Pipex was Tiscallied: slow, fluctuating speeds that got better outside of peak periods.
I'll call support again tomorrow, but really, is there any point? If they genuinely don't know what the problem is, then someone there needs to rattle a few tech heads together. If however they do know the problem, please IDNet, keep us a little more informed. At the moment, it appears to be left to Rik and a few others do a heck of a lot of your PR, and they deserve medals and a year's free connection.....
..... maybe you could give them my capacity, because unless there's a fix or an explanation soon, I'll, reluctantly, be moving on.
And just so this isn't just a pointless rant, here's what I experience:
slow speeds between 3pm'ish and 11pm'ish, but not always,
sites hosted outside of the UK seem the worst, particularly those in the US,
sites taking an age to load one minute, but super fast another - again, it's worse with US hosted sites.
Quote from: Dopamine on Aug 29, 2008, 00:47:00
I've been watching all these "slow" threads with interest, as there's very clearly a large body of goodwill here towards IDNet, yet, once again, we hear nothing from IDNet themselves.
We're quite rightly asked to contact IDNet, yet the last time I did so I was told my line needed to be monitored and I would be called back. I wasn't.... and that's not the only time I've not had a promised phone call from IDNet.
Could it be that there is little IDNet can do, hence the non-returned calls? However willing they are, staff can't magic up more capacity, and whilst I want to believe that the problems are either fixable or caused by sources outside of IDNet's control, my experiences make me doubtful. My symptoms are virtually identical to those I suffered when Pipex was Tiscallied: slow, fluctuating speeds that got better outside of peak periods.
I'll call support again tomorrow, but really, is there any point? If they genuinely don't know what the problem is, then someone there needs to rattle a few tech heads together. If however they do know the problem, please IDNet, keep us a little more informed. At the moment, it appears to be left to Rik and a few others do a heck of a lot of your PR, and they deserve medals and a year's free connection.....
.
I have also been monitoring them closely Dopamine, and tho' I am fortunately not affected by the low speeds, I do share many of your concerns.
(1) I agree that there are far too many reports of calls not being returned.
(2) I agree that IDNet do not keep us fully informed and seem to leave it mainly to the dedicated forum Admin Team.
(3) I was prepared to accept that the Olympics was at the root cause of these problems, however that now seems to be not the case.
Like everybody else, I have no idea what the problem is, however I would very much appreciate a post directly from IDNet explaining what they think the problem is, and hopefully how they intend to deal with it.
This is not intended as a stab at IDNet, they have over the years built up an excellent reputation for service and reliability, I would hate to see that lost in a short period of time.
That's my 2P's worth on the matter. ;)
I've just migrated over from Newnet and I'm just maintaining a watching brief at the moment.
Unfortunately I didn't run many speed tests with Newnet before I left, so I have no direct comparison, however at peak times the minimum speed I ever saw was > 3000kbps and it was usually no worse than 4500kbps.
Like many others here, I am definitely suffering contention at peak times with speeds at maximum for my line (~6000 kbps) at this time of day, but dropping fairly significantly when there's more people on line.
I'm willing to accept that the Olympics played a part in the picture. My speeds last week went as low as 1195 kbps. This week my worst speedtest has been 2621 kbps. Not very good, but a significant improvement nonetheless.
I'll be interested to see what happens next week when the schools go back.
I live in a large village and the exchange status has been solidly green for the last year or two. I can't rule out exchange contention, but I can't help suspecting that at least some of the issue must lie at IDNet's door. I'm on GW5 as well btw.
I have to say I'm disappointed with the speeds I'm seeing since I transferred over and would appreciate a some feedback from Simon or Tim about whether there are any IDNet related issues and if there are what is being done to resolve the problem.
I'm willing to be patient if there's a known problem that's being worked on. It's the uncertainty that's so unsettling.
On the plus side, I'm still on a free month trial and can't complain about the value for money of the service atm. :D
I think most of us agree from time to time all ISP's have issues but it is how fast and how quick the resolve them.
I have sent two emails to Idnet neither got a reply, I sent an email requesting a MAC code and got it in less than an hour...!
Last night I sent another email containing traceroutes, BT Speedtest result along with other test results. It was only 2 weeks ago Idnet arrange BTO to visit and they remapped my line changed my master socket and I even asked the engineer to disconnect my internal extensions.
The lack of communication from Idnet is.. well shocking. even o2 and the large ISP's respond even if to say nothing wrong. And I also think it is wrong that have no issues showing on the status page. Whilst only a small amount of people on the forum are effected... only a small number of Idnet users use it, and without being rude.... most of those have tinited glasses.
The service that Idnet is giving some of its customers should be compared to that of TalkTalk.... and idnet you can not rely on people on the forums to fight your battles.... a few words gives people with issues confidence that you are lookiing into the matter rather than saying no issues and passing the buck to BT or the end user.
I expected more from an isp who charges top money and one who in the past had a good reputation....
And before you shoot me down for my rant, and tell me to leave Idnet if I am not happy.... I am! but if everyone does that how long will they stay an ISP!!!!
Even if it is a bandwidth issues, I am sure most users would understand and wait knowing what the issues were.....
last night I couldnt even view webpages.
I sent the tracert and speed test results to ID Net, so I'll let you know when I hear back.
I sent my original problem to IDNet using the contact form on their website on Wednesday night and got a reply just after midday Thursday, so that's not bad espcially considering my previous ISP, Freedom 2 Surf, took more than 4 months to get back to me. I sent the info they asked for last night, so will hopefully get a reply today.
I've just looked at my exchange status here (http://usertools.plus.net/exchanges/?exchange=Sleaford&exact=1276) and notice that capcaity is red, so I wonder if that's the cause of the current low speeds. It still doesn't explain the terrible speeds I was having for the 3 days where just standard websites were painfully slow though, or why my profile might have been reset.
A reset profile is always as a result of a low-sync event. Does your router log disconnections? Could you run a Routerstats for 24 hours to see what is happening in respect of noise margin and re-syncs.
IDNet can't be expected to constantly monitor these forums. We do point them at relevant threads, but as we keep saying, if users are having problems, and it's already clear from the thread that it's something we can't deal with from the forums, the best course of action is to contact IDNet, either by phone or by email to support@idnet.net. We can only tell members what they tell us, and if you don't believe that information, or require further explanation, the only way is to contact them direct, and the more people who do this, the more it will bring IDNet's attention to the issues.
Edit: this post (http://www.idnetters.co.uk/forums/index.php?topic=9963) also refers.
Quote from: Simon on Aug 29, 2008, 10:55:00
IDNet can't be expected to constantly monitor these forums.
I agree Simon, however their visits to the site seem to be increasingly rare these days, I would have hoped that they could at least have given an explanation to some of the reported problems on here, such as the reports of non-returned phone calls, which I find totally unacceptable.
As I have said, none of this has affected me personally, however this is a premium service, I believe customers expect and deserve better.
Can't argue with that, In, and I hope we'll hear from them later today. ;)
:fingers: ;)
As I mentioned earlier, IDNet are in the unfortunate position of being involved with BT. Whether or not BT are to blame in this case, I don't know, but IDNet have said there is nothing wrong at their end. Now, if IDNet come here, they'll say the same thing.
This is an unofficial forum and we help out because we like to, but we are not IDNet and ranting here will achieve nothing. If you have a problem that we say is something we can't help with, you need to contact IDNet. If their dealing with it is not satisfactory, you're free to move to another ISP - it's as simple as that. :)
Seb, nobody was having a go at the Admin Team, they do a fantastic job, however there are some things that need to be relayed directly from IDNet on occasions, like the reports of non-returned phone calls, only they can give an answer to that one. ;)
I think the members of the forum because of their postings have shown that their is evidence of a wider issue and for me personally it saved a lot of time trying to get to the bottom of an issue which I can do nothing about. For me its BT congestion the only way I can prove it definitely is to change ISP and get similar results, unless the delay in WBC has affected idnet's capacity to deliver a service without contention.
Quote from: Inactive on Aug 29, 2008, 11:40:28
Seb, nobody was having a go at the Admin Team, they do a fantastic job, however there are some things that need to be relayed directly from IDNet on occasions, like the reports of non-returned phone calls, only they can give an answer to that one. ;)
I know that, In, and I didn't mean it to come across like that. My point is that anything that's not a local issue needs to be directed at IDNet. Sure, we can ask IDNet what's going on, but can only pass on what they tell us. My point about this being an unofficial forum is that complaints here won't necessarily be heard by IDNet. They need to be told directly, and if what they do is unsatisfactory, you should vote with your feet.
I tried that, Seb, but the staff at the polling station complained about the smell. ;D
:rofl:
Quote from: stevethegas on Aug 29, 2008, 11:42:00
.......unless the delay in WBC has affected idnet's capacity to deliver a service without contention.
I suspect there's a lot of truth in that. We were told whilst the Olympics were on that iDNet had ordered additional capacity which would have been on-stream if BT had kept their part of the deal. Prior to that no doubt iDNet allowed customer numbers to rise in anticipation of the additional capacity. As a result of the delay, I'm guessing they are now having congestion problems.
Most peeps would no doubt give them the benefit of the doubt for a while as it is not altogether their fault, but it doesn't excuse the unanswered emails/phone calls to support. The real problem as we have said before is the lack of communication. The answer to that lies entirely with iDNet themselves.
Quote from: Sebby on Aug 29, 2008, 11:59:16
My point about this being an unofficial forum is that complaints here won't necessarily be heard by IDNet.
Well they should be IMO. ;) Still if they are content to allow their good reputation go down the pan, I guess there isn't much any of us can do about it, just a great shame.
If this discontent spreads across to TB etc., I bet they will soon respond.. ;)
Perhaps they should be, but the reality is that they're not. ;)
There is a notification on the notice board chaps relating to speed issues ;)
See announcement here (http://www.idnetters.co.uk/forums/index.php?topic=9969.0).
Sorry Simon :blush: ;D
I've seen that, very welcome :thumb:, it does not however address the non-returned calls/emails issues, which are my major concern in all of this.
Hi everyone,I posted my speeds very late last night and sent them over to support,and I have just recieved an EMail from Miriam who is looking into it and will get back to me by "The end of play today"I cant ask fairer than this and its a very quick response and action to boot.so I cant and wont complain.
Cant comment on anyone else,to me the service is as good as has been in the past..... ??? ???
I dont wear tinted glasses but have to be honest and give credit where its due
I think you will find the issues on the forum have been noted and Im sure something will be done
Have you seen Tim's announcement, David?
Yes the one put on around 12 .15 re bottlenecks ?better go back in case I missed something
Quote from: Sebby on Aug 29, 2008, 12:33:24
Have you seen Tim's announcement, David?
Yes read this its the one I posted but embarrassed I beat Simon to the draw ;D either I need a repeat prescription or this is very good news...... ???am I missing something? have to read again now
That would explain the speed issues that some are experiencing. :)
Quote from: badpianoplayer on Aug 29, 2008, 12:31:37
I think you will find the issues on the forum have been noted and Im sure something will be done
I wish I shared your confidence David, there was a golden opportunity to address all of the concerns raised by customers on here, only one was addressed. :(
I've noticed a couple of reports of unanswered emails/calls - but we're not aware of any that we have missed. We're concerned that this is addressed immediately. Please contact us again if you are still awaiting a response together with details of your initial enquiry and we will investigate and get right back to you. Alternatively please call me to discuss - on 0800 0267 237
Tim
Yes indeed and I cant ask for either a quicker service nor a more informed one.I am very happy with it.
I cannot comment on phone calls or any replies as all mine have remained the same high standard of service.
Im still wet behind the ears with pcs but all isps have issues and its being looked into very fast,to me,this industry is still growing and with everyhting so new which I think this is especially for domestic users then there will be issues.
People want more speed etc and demands must be huge but maybe my reasoning and its only for myself is that the more it grows and develops the better off I will be enjoying the ups and downs.
I could be talking out of my rear end but thats the way I am viewing it.like I say Im still wet behind the ears and dont pretend to know anything about the tech side.It just one of the things associated with a tech led industry.....maybe this is too simplistic but it suits me ::)
Quote from: Inactive on Aug 29, 2008, 12:56:13
I wish I shared your confidence David, there was a golden opportunity to address all of the concerns raised by customers on here, only one was addressed. :(
I read them and was surprised In but when i got in touch I have not had this experience so my confidence is still here. :fingers:
I must admit I am pleased by their honesty ,their network status announcement indicating possible congestion is available for one and all after yesterday website changes.
Indeed, Steve. :)
Interesting article on Thinkbroadband by Andrew Ferguson about the effect of the Olympics on ISPs here (http://www.thinkbroadband.com/news/3672-olympics-caused-internet-spike.html)
Good article leaving the best till the end
When a popular TV show can have its audience measured in millions, one must question the amount of money being invested in online catch-up services, and whether it would be better spent on producing better content, or improving the quality of the picture broadcast to millions.
Good link, Ray. I agree entirely with what AF is saying, the current infrastructure is not up to the job of TV on demand, nor does it make sense to use it in that way. The BBC et al would probably disagree though. :)
Quote from: Rik on Aug 29, 2008, 13:15:22
Good link, Ray. I agree entirely with what AF is saying, the current infrastructure is not up to the job of TV on demand, nor does it make sense to use it in that way. The BBC et al would probably disagree though. :)
I agree as well, Rik, I can't see the need for it, there are plenty of better alternatives to enable you watch programmes at a later date, plus the majority of the rubbish they broadcast isn't worth watching any way. :shake:
Quote from: badpianoplayer on Aug 29, 2008, 13:03:26
I read them and was surprised In but when i got in touch I have not had this experience so my confidence is still here. :fingers:
Likewise David, I have never suffered slow speeds or any problems at all, I have never spoken with anyone at support, in my nearly 2 years at IDNet, but when I read that many customers reporting similar problems, I believe that they do require explanation, I don't think that is being unreasonable.
No not at all I agree entirely and hope that it all works out,support are on the case so with luck our fellow Idnet customers will have thier problems explained and resolved :fingers: :thumb:
Have just recieved another Email and I appreciate the rapid response and replies thank you support :thumb:
I've had another email from IDNet this afternoon, so I'm happy they're trying to get to the bottom of this.
Hopefully, the next few days will see problems settle down. :fingers:
Evenin all. Ive not posted here for a while, back when i was with another ISP, enquiring about migrating here.. well i did :) It has been great! Until now heh. I was pulling my hair out today wondering what was going wrong with my connection, really slow, then ok, then dropping out then slow etc. Swapped out routers, cables, filters etc. Then i read the issues some others are having here..
When i try to run the bt speedtest it reaches 96% complete, each time..then freezes.. :s Any ideas? Do i need to open certain ports on firewall?
Seeing as i cant run it, i couldnt contact support and i guess thats me fer the weekend now :s
Im on adslmax premium, line synched at 7000KB/s and have been achieving near that speed. Now it varies from 400 - 3000 instead of 6000 - 7000. Ping of 150 - 300 ish instead of 50-90 ish.
Anyho, glad to hear im not alone and glad to hear idnet are working on this because i had to leave my last ISP after they were not open and honest with us about capacity etc and it dragged on for months leaving us with cr*p connections and going bald from pulling our hair out in frustration ;) My hair has grown back now and i hope to keep it! ;)
ps my exchange has a green light and its not internal wiring. Ill keep trying this btspeedtest check and report back if it works. (edit - ugh, i give up fer now, 96% each time..)
Cheers
What it is now.
(http://www.speedtest.net/result/315552190.png) (http://www.speedtest.net)
What it was 1 week ago and should be.
(http://www.speedtest.net/result/312432664.png) (http://www.speedtest.net)
The reason why I had a rant is that Idnet didnt reply to emails.... But I had one from james today... Pointing me to this forum!!!! which as you say isnt anything to do with ident? And not to their own...
Having said that, I have also had one from Tim looking into why they did not get the emails.... so something come out of it!
Quote from: Pistoleer on Aug 29, 2008, 17:48:34
When i try to run the bt speedtest it reaches 96% complete, each time..then freezes.. :s Any ideas? Do i need to open certain ports on firewall?
The BT test is, sadly, potluck I'm afraid. Sometimes it works, sometimes it freezes. You can tell it comes from BT. ;)
Now that IDNet have been able to identify the cause of the problem, they are re-balancing their centrals, so hopefully you will see normal service restore in the next few days. Meantime, keep trying the BT test (I find mornings are best), and check your router logs for any signs of multiple disconnections, which might impact on your profile.
Quote from: ippylad on Aug 29, 2008, 17:55:14
Having said that, I have also had one from Tim looking into why they did not get the emails.... so something come out of it!
The 'contact us' form, which might have been implicated in one 'no reply' is working OK on testing, so Tim is contacting anyone who has said they didn't get a reply to try and nail down what went wrong.
I've not noticed any slow down on gw5 and I sent in an email about something else today and was answered within half hour! Now that is service! :D
If you cannot get your profile on BT speedtest. I have often wondered why when you place your phone number into the broadband checker on idnet site's and some others i.e fast. the estimated speed is the same as my profile.Coincidence I dont know?or how up to date it is I am not sure.
AFAIK, Steve, the checker starts off as an estimate, based on the records for the line's length. When ADSL is activated, that data seems to gradually feed in until the figures converge.
Cheers Rik, ill try again late tonight and in the morning. Ye know, if ye got paid even 10p per post, ye would have earnt nearly 6 and half grand from Idnet. Even if they paid ye 50p per post they still would be onto a good thing heh.
Yep, Shazzy, after my disasterous ISP last time i spent ages looking around and listening to customers in many ISPS. I choose Idnet because it seemed to be the best. Yes i am paying double what i was paying before. Quality and great communication is worth that impo. So im content to wait a couple of days as Rik points out and take Idnet at their word as they have done well thus far.
re profile speed.. ah good point thanks. Yep, even though i cant finish the test, it started by saying 7000, then the 3rd time it said 6500.. hopfully its not a downward trend heh.
If IDNet paid me, I'd have to always be polite about them mate, it would spoil the fun. ;D
You may, from what you say, have a little instability on the line, which is causing your profile to flip between 6500 and 7000. The problem with BT's absurd system is that a 32k change in sync speed can cost you 500k in throughput - all to reduce their computer load. :(
Quote from: Pistoleer on Aug 29, 2008, 17:48:34
When i try to run the bt speedtest it reaches 96% complete, each time..then freezes.. :s Any ideas? Do i need to open certain ports on firewall?
Yep. Are you running Firefox by any chance? Mine does that as well but works OK on IE7 or using IEtab within FF.
Hope this helps.
You're right, Jaydub. Despite what BT say, I've never had much luck with Firefox and the test, I always switch to IE.
Quote from: jaydub on Aug 29, 2008, 18:21:03
Yep. Are you running Firefox by any chance? Mine does that as well but works OK on IE7 or using IEtab within FF.
Hope this helps.
Cheers mate, much appreciated. IE worked while FF didnt heh :)
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 6068 kbps
http://www.thinkbroadband.com/speedtest/results/id/122003081524421212496.html
Since 6pm things have improved a lot actually.. not sure if that is a relevant time point or not?
Your profile is correct for your sync speed, your thoughput is pretty much spot on for your profile. It's entirely possible that IDNet's fix is beginning to show its effect, but we won't know for sure for a few days. You need to reach a sync speed of 7968 for the next profile step, btw. :)
Certainly my throughput is better tonight than it has been
Sounds like the fix might be in, then, Steve. :fingers: Certainly my ping times, the only thing I ever noticed, are back to normal.
Quote from: Pistoleer on Aug 29, 2008, 18:06:02
.......... if ye got paid even 10p per post, ye would have earnt nearly 6 and half grand from Idnet. Even if they paid ye 50p per post they still would be onto a good thing heh.
TBH, iDNet should employ someone with technical knowledge based at iDNet Towers and therefore in constant contact with events, to constantly monitor this forum and comment as appropriate. Not as a substitute for support, but as an addition. That way everybody is kept in the loop, rather than Simon and Tim having to react to events once the lid is threatening to blow off.
Over on TB, Zen's systems engineers get a pretty free rein to comment as appropriate. No reason I can see why someone at iDNet shouldn't be doing the same.
I have also seen a return to form, which is either down to an IDNet fix or down to the fact that I didn't have a registry setting for MTU, so it was defaulting to 1500.
Having tried both 1478 and 1492, I've seen much better results since on TBB, which are near optimal for my sync speed.
Whilst it was set at 1500, I was getting very good BT test results, but much poorer TBB results, so I suspect IDNet doesn't like an MTU of 1500.
In reality, I suspect the improvement is more to do with IDNet tweaks rather than my own, but you never know. :)
I do have a lingering suspicion that the Zens of this world would have picked up the issue, but fair dos to IDNet. They appear to have fixed the problem pretty quickly once they recognised there was one.
After two weeks of poor speeds, things seem to be looking up
29/08/08 @ 17:35
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 5534 kbps
29/08/08 @ 22:46
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 5853 kbps
Thats the highest it's been for the last two weeks.
I agree today's seems almost perfect :)
1745 27 August
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8096 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7000 kbps
Actual IP throughput achieved during the test was - 2154 kbps
0745 29 August
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7000 kbps
Actual IP throughput achieved during the test was - 6439 kbps
1100 29August
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7000 kbps
Actual IP throughput achieved during the test was - 5708 kbps
1430 29 AugustTest1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7000 kbps
Actual IP throughput achieved during the test was - 4929 kbps
1800 29 August
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7000 kbps
Actual IP throughput achieved during the test was - 5368 kbps
2130 28 August
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7000 kbps
Actual IP throughput achieved during the test was - 6262 kbps
Glad to hear things seem to be improving, guys. :thumb:
Ditto Simon.. :fingers: At least they seem to have got to grips with things today, well done all concerned.. :thumb: ;)
At last, significant improvement in speed here too since early evening, and an admission by IDNet that they had a problem. I was an inch away from migrating this afternoon, so the explanation bought them sufficient time to remedy the problem. Customer centred service - it works wonders ;)
..... and I hope that some of the fully brainwashed and paid up members to the "Cult of IDNet" will now accept that some problems really aren't the fault of BT or exchanges after all. Such blind worshipping of IDNet has occasionally made this forum less useful than it might otherwise have been.
Quote from: Dopamine on Aug 30, 2008, 00:51:12
..... and I hope that some of the fully brainwashed and paid up members to the "Cult of IDNet" will now accept that some problems really aren't the fault of BT or exchanges after all. Such blind worshipping of IDNet has occasionally made this forum less useful than it might otherwise have been.
I suppose that I was part of that " Cult of IDNet " Dopamine, however I did agree with much of your post of last night and stated so loudly and clearly throughout the day, it seems to have brought results, which at the end of the day, is all that really matters. I agree that " blind worshipping " as you put it, can on occasions have an adverse effect.
Anyway the last 24 hours have seen a dramatic improvement in the service that we all pay for and expect, so my thanks to all involved in achieving this. :thumb:
It surely reinforces the fact that once a problem has been established,the sheer speed of quality service,Im not really convinced about the "cult"of Idnetters,I think I know a lot of regular users of this forum and to be balanced,I have read constructive critism from the moderators to the users,so I do appreciate but imo a little harsh and unfair.
I can only compare with the likes of Tis....i and how this would have been handled and although I appreciate we pay top money the service shown today has been faultless,I have not commented through all of this.I Emailed support and had replies within hours>there was some confusion on the Email address which has been cleared up.
So from my point of view ,and I would say my speed has not improved yet I am happy with them.
I refrain from using names but there is not a cult of Idnetters that has been shown.
From a point of view of a light hearted user I just hope we can move on and enjoy the diverse range of topics and Im pleased that everyone seems to be happy again.This takes nothing away from your comments you had an issue and posted them and they were acted upon,in my view cant ask for more.
IN some cases though a lot of speed problems can be traced to a local issue,god I proved this a few times,and yes Bt are not always to blame so a lot of what you have said has proved correct,so evryone has contributed,and a great out come......so karmas all round....
My optimism with Idnet remains and if anything this shows me I was right to stay here,amongst friends and like minded folk........Idnet in my mind have redeemed themselves and all connected from the people on this forum have handled it very well,The moderators can only pass on things and they are in the same boat as users in lots of ways,maybe under pressure to assist and do what they can but I believe they have OUR interests at haert and do a very challenging job......I couldnt do it.I hope my speed improves and Im sure it will.......................lots of luck :thumb:
Quote from: Inactive on Aug 30, 2008, 01:02:10
I suppose that I was part of that " Cult of IDNet " Dopamine, however I did agree with much of your post of last night and stated so loudly and clearly throughout the day, it seems to have brought results, which at the end of the day, is all that really matters. I agree that " blind worshipping " as you put it, can on occasions have an adverse effect.
Anyway the last 24 hours have seen a dramatic improvement in the service that we all pay for and expect, so my thanks to all involved in achieving this. :thumb:
Not often I disagree with you In but Im sure you showed disatisfaction and some doubt so in my book this does not make you part of a cult which I cant agree exists and if it does then its very small,and Im not enroled.
Lets get back to having a laugh.......when we have time which in my case sadly isnt often :whistle:
Quote from: badpianoplayer on Aug 30, 2008, 01:24:12
Not often I disagree with you In but Im sure you showed disatisfaction and some doubt so in my book this does not make you part of a cult which I cant agree exists and if it does then its very small,and Im not enroled.
Lets get back to having a laugh.......when we have time which in my case sadly isnt often :whistle:
I suppose really that all boils down to how anyone defines the " Cult of Idnet " David, yes I have openly promoted IDNet on other forums, I have defended them when perhaps it wasn't justified, so I guess I did kind of fall in to that camp.
However Dopamine's comments really made me think that he did have some valid points that needed addressing, and quickly.
Anyway, they all seem to be resolved now, so time to get back to " normal ".. ;D
Quote from: Inactive on Aug 30, 2008, 01:02:10
I suppose that I was part of that " Cult of IDNet " Dopamine, however I did agree with much of your post of last night and stated so loudly and clearly throughout the day, it seems to have brought results, which at the end of the day, is all that really matters. I agree that " blind worshipping " as you put it, can on occasions have an adverse effect.
Anyway the last 24 hours have seen a dramatic improvement in the service that we all pay for and expect, so my thanks to all involved in achieving this. :thumb:
lol. No In, you weren't on my list, even though you have done a good PR job in the past for IDNet. As you say, your post last night was in some ways critical of IDNet, so that would have disqualified you as a cult member!
My post was meant partially in jest, but prompted by the ridiculous response to a complaint by someone on the Thinkbroadband forum (which I looked at for the first time today), where the responder - who also posts here - dismissed a legitimate complaint as being rubbish.
Whatever, society is made up of all kinds of people, and I can live happily with them all. ;)
Quote from: Dopamine on Aug 30, 2008, 00:51:12
..... and I hope that some of the fully brainwashed and paid up members to the "Cult of IDNet" will now accept that some problems really aren't the fault of BT or exchanges after all. Such blind worshipping of IDNet has occasionally made this forum less useful than it might otherwise have been.
Don't you think a lot of this might have been avoided if as I suggested earlier, iDNet had someone whose job included monitoring this forum and responding accordingly. A simple response along the lines of, 'it may be load balancing issues but we're looking into it', would reap wonders in PR terms.
Not only that but it would relieve Simon and Tim to do what they do best, running the business and planning for the future. Might save a lot of stress all round. :)
It comes down to communication something which became very apparent at the time of the mail problems. iDNet are a good ISP, but if they were more proactive in communicating with their customers rather than always having to react to events at the point where people start threatening to leave, it would do them a world of good.
I don't belong to the 'Cult of iDNet' - I don't even use them - but like a lot of people on this forum I do appreciate good service and a quality product. As evidenced by this forum and TB, you can't buy the sort of loyalty offered by iDNet users, it has to be earned by offering good products with good support. OK it may fall short from time to time but, more often than not, customers will forgive you
if you explain what's happening in a timely manner, and apologise where necessary.
The flip side is that you cannot take loyalty for granted and, within reason, need to take your customers into your confidence. They are in a sense iDNet partners - iDNet depend on them for a living, customers depend on iDNet to deliver the service without hassle. Once customers begin to think that loyalty is being taken for granted it can rapidly turn to outright opposition.
And that would be a great shame.
Well said, Tac. You've summarised the position perfectly, imo. Yes, we do tend to be loyal to IDNet, but that loyalty has been earned by the company. However, it is not unconditional, and can also be lost. Most people would not expect the service to be 100% perfect, things will and do go wrong, but when that happens, I think all of us would look to IDNet to tell us what is wrong as soon as possible, and explain how they intend to put things right and how long they expect it to take. That simple act of communication can quell a lot of the angst we have seen on the forum in the past couple of weeks. The staff try to get as much information as we can and relay it, but there are definitely occasions when we all need to hear the word direct from Letchworth.
Part of the problem with regard to this issue has been that very few customers have actually contacted IDNet about it, which has delayed the process of them tracking down the cause. It's why the staff have been banging on about people letting IDNet know. :) Of course, it may be that this issue has revealed a shortcoming in the monitoring tools that IDNet are using. If so, I am confident that they will look to deal with that too.
Quote from: Rik on Aug 30, 2008, 09:28:17
Of course, it may be that this issue has revealed a shortcoming in the monitoring tools that IDNet are using. If so, I am confident that they will look to deal with that too.
Well said Tac and Rik,
It seems quite obvious to me what is required, one member of the IDNet Staff to be specifically tasked to check on here on a daily basis, they only need read the IDNet Support Thread/s, that together with keeping the " Status " page on the IDNet Web Site updated..it ain't rocket science. :thumb:
I suppose what I find difficult to grasp is that we are telling them that there is something not quite right with their network and not the other way round.One downside of the forum is perhaps they would have had a lot more phone calls had it not existed however on the upside it displayed a picture of a wider issue and certainly proved to me that my usual excuse of BT Exchange congestion was not valid on this occasion. My last set of BT speedtests posted earlier are as good as I have had for a long time.
The forum can be a two-edged sword, Steve. With a general problem, such as a router failure, it can do a good job of identifying an issue. With a more specific problem, it doesn't provide enough evidence, because we don't know who is on what central (in this case) and IDNet really need to hear from those affected.
30/08/08 @ 11:18
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6053 kbps
Certainly a great improvement so far
Yep, im also seeing the improvement continue which is great :) As someone above said, communication is key. If customers are treated like royalty they will in fact be loyal subjects ;P
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 6065 kbps
Quote from: Pistoleer on Aug 30, 2008, 11:49:22
If customers are treated like royalty they will in fact be loyal subjects ;P
Eloquently and karmically put. :thumb:
Quote from: Rik on Aug 30, 2008, 09:28:17
Part of the problem with regard to this issue has been that very few customers have actually contacted IDNet about it, which has delayed the process of them tracking down the cause. It's why the staff have been banging on about people letting IDNet know. :) Of course, it may be that this issue has revealed a shortcoming in the monitoring tools that IDNet are using. If so, I am confident that they will look to deal with that too.
A very good point Rik and it may be a case where this forum actually works
against iDNet solving problems. Agreed that people should definitely contact them to explain the problem so they have the data to nail it down. However it doesn't alter the fact that if someone at iDNet Towers was monitoring the forum they could pick up on this rather than allow it to develop.
To be honest it is unfair to iDNet in that they can't sort problems they a) don't know about and, b) don't have the data to pinpoint the problem. You could apportion blame equally between forum members and iDNet; the former for preferring to vent here rather than contact iDnet, the latter for not having someone monitoring the forum to pick up on problems before they develop into major issues.
IDNETTERS is a voluntary forum. If iDNet hope/want/expect it to be an extension of their support, the least they can do is assign someone to work with it properly on a proactive basis. It's no good expecting some form of Chinese Whispers to get the message out.
If either Simon or Tim read this I hope they'll take it in the spirit it's meant. They have a b...y good business which tries it's best to deliver a quality product at a fair price. What it
is lacking is
consistently good communication and PR. Get that right and the dividends would be enormous, not only in PR terms, but in freeing management time to deal with management issues.
[/rant]
I can't argue with that, Tac. :)
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 6065 kbps
Quote from kitz.Pistoleer I don't know whether your interleaved or not but if you are this maybe of interest
It should also be pointed out that whilst BTw state that applying interleaving shouldn't reduce your line speed, it does reduce the maximum line rate achievable from 8128kbps to 7616kbps due to the additional overhead required for check bytes.
Note: although BT state 7616 is maximum sync speed with Interleaving, many instances of higher sync speeds have been reported by users. This is dependent upon your router being able to support S=1/2 mode which effectively combines two RS code words into a larger logical code word of 510 bytes (ANSI T1.413).
If you want a bit more try 585v6,wag54gs or dg834n The latter gives me a full sync with interleave on the other two one notch down. Whilst the 2wire and zyxel P660hw give me a sync of 7616
Quote from: Rik on Aug 30, 2008, 12:00:23
I can't argue with that, Tac. :)
One thing the latest posts do prove is that iDNet is responsive to customers. They've obviously done some tweaking to good effect.
They just need to improve communications somewhat. Customers can be your best friend or your worst enemy. Good communication goes a long way to making sure it's the former :)
I don't post on here but often have a browse, but feel the need to make the honcho's aware that I am really considering a move if the dire speeds are not rectified by next week. I also have had very poor speeds for the last few weeks and the last 3-4 days especially.....I could have received faster dial-up. The last two years have been pretty good at IDNet but you've set a precident which unfortunately is now slipping.
Yes I have emailed support and yes I have done the usual reboots etc, but I'm not at all happy with the current level of service.
Over to you..........
Welcome to the forum, MO. :welc: :karma:
As far as we can tell, things are improving, but it will take a few days. Have support said anything specific to you?
Quote from: MO on Aug 30, 2008, 12:48:51
I don't post on here but often have a browse, but feel the need to make the honcho's aware that I am really considering a move if the dire speeds are not rectified by next week. I also have had very poor speeds for the last few weeks and the last 3-4 days especially.....I could have received faster dial-up. The last two years have been pretty good at IDNet but you've set a precident which unfortunately is now slipping.
Yes I have emailed support and yes I have done the usual reboots etc, but I'm not at all happy with the current level of service.
Over to you..........
have a read of this MO (http://www.idnetters.co.uk/forums/index.php?topic=9969.0)
Quote from: Rik on Aug 30, 2008, 12:50:41
Welcome to the forum, MO. :welc: :karma:
As far as we can tell, things are improving, but it will take a few days. Have support said anything specific to you?
Yes, Andrew is looking into the speed issue for me. I noticed a
slight improvement, and I mean
slight this morning, but I'm really considering using my dial-up modem again!
BTW, thanks for the Karma.
Thank you Doctor for the link, yes I had read that before posting my original remarks.
Quote from: MO on Aug 30, 2008, 13:01:01
Thank you Doctor for the link, yes I had read that before posting my original remarks.
:fingers: things get sorted for you MO, they will try their best :thumb:
Welcome MO, :welc: :karma: :thumb:
Hope things soon get sorted for you.. :fingers: :thumb:
Quote from: The Doctor on Aug 30, 2008, 13:03:03
:fingers: things get sorted for you MO, they will try their best :thumb:
I really hope so, I'm off on holiday next Friday and if things aren't better by then, I'll be asking for my MAC code. I don't want to jump ship and I understand that we all have our problems, but the internet at the moment is becoming tiresome (and don't mention the recent IDNet mail problems). It's also annoying that I have recommended IDNet to a number of people, two of them I know of have signed up on my recommendation, but now I also feel that I've let them down.
My speeds have never gone down over the past 2 years or so therefore this problem is not a widespread one. If those affected would contact IDNET with their specific problems then there would be a quicker resolution. Don't forget some of the staff on Idnet have holidays at this time of year because of their children and this can sometimes impact on their normal speedy response of ongoing problems, this is not an excuse but a physical fact of argument.
I'm sure everything will be sorted out and things will go back to normal excellent service very quickly.
Quote from: cavillas on Aug 30, 2008, 13:43:19....If those affected would contact IDNET with their specific problems then there would be a quicker resolution.....
I have done this on three occasions, with replies from two IDNet staff. :D
Has anything specific been said? Are you seeing a generalised speed problem, or does it vary at different times. If you could post your router stats and the result of a BT speed test, we might be able to offer some thoughts.
Quote from: Rik on Aug 30, 2008, 14:58:09
Has anything specific been said? Are you seeing a generalised speed problem, or does it vary at different times. If you could post your router stats and the result of a BT speed test, we might be able to offer some thoughts.
Thanks Rik,
The speed problem doesn't really vary at all, mainly around the 110kb/s down area! My router DL stats vary between 250-1500, currently at 800!
[attachment deleted by admin]
The sync speed looks OK, so if you can get a BT test done to establish your profile, MO, that would be handy. :)
BTS:
[attachment deleted by admin]
Quote from: Rik on Aug 30, 2008, 15:10:51
The sync speed looks OK, so if you can get a BT test done to establish your profile, MO, that would be handy. :)
You beat me to it, I could only upload 2 attachments at a time. :)
There's your problem, Mo, your profile is 135k. It's not an IDNet issue as such, it's the wiring between your router and the exchange, including any internal extensions and devices. A low profile like that signifies that the line had been 'flapping', re-syncing frequently with some very low speeds on occasions. When that happens, then BT software pushes the profile down and will keep it there for five days (it's supposed to recover more quickly but, in my experience, doesn't do so when the line has been flapping).
Can you tell be a bit about your internal phone wiring, how many sockets you have, where the router connects, what other devices are connected, what sort of filters you have please?
Rik reread the download sync its only 800kb Mo does http://192.168.2.1/ADSL_status_main.stm give your snr
Quote from: Rik on Aug 30, 2008, 15:18:56.....Can you tell be a bit about your internal phone wiring, how many sockets you have, where the router connects, what other devices are connected, what sort of filters you have please?
My wireless modem/router connects at the master socket which is of the two socket type, one for the modem, one for the telephone. There are two sockets in the house and obviously no filters required as this master socket is the entry point into the house.
Quote from: stevethegas on Aug 30, 2008, 15:20:22...Mo does http://192.168.2.1/ADSL_status_main.stm give your snr
Hi, I can't see an SNR figure there, could it be called something else?
Mmm. Is that a BT-fitted filtered face plate? Could you remove it and try connecting the router to the test socket which will be revealed (this is where BT would test if they came out). If possible, could you run like that for 24 hours or more? It's a case of eliminate any possible issue with your wiring before getting BT involved, as they are prone to charge you £160+ to tell you they can find nothing wrong.
Does the Belkin log disconnections? It would be useful to see when and how often they are happening.
Quote from: stevethegas on Aug 30, 2008, 15:20:22
Rik reread the download sync its only 800kb Mo does http://192.168.2.1/ADSL_status_main.stm give your snr
Thanks, Steve, I read 8000 as you guessed (I've never been good with zeros :)).
Quote from: MO on Aug 30, 2008, 15:26:32
Hi, I can't see an SNR figure there, could it be called something else?
It might be referred to as margin or noise margin.
Do you have access to another router? If not, ask IDNet and they will lend you one for testing. We need to eliminate any possibility that your internal wiring or equipment is implicated.
Quote from: Rik on Aug 30, 2008, 15:27:39
Mmm. Is that a BT-fitted filtered face plate? Could you remove it and try connecting the router to the test socket which will be revealed (this is where BT would test if they came out). If possible, could you run like that for 24 hours or more? It's a case of eliminate any possible issue with your wiring before getting BT involved, as they are prone to charge you £160+ to tell you they can find nothing wrong.
Does the Belkin log disconnections? It would be useful to see when and how often they are happening.
Yes it is a BT fitted filtered face plate. I will do as you say and try the test socket connection. I don't think the Belkin logs disconnections only security logs for what I can see.
It would be worth seeing if you can get Routerstats to work with the Belkin then, MO, as this would do the job for you:
http://www.vwlowen.co.uk/internet/files.htm
You'd need to leave a PC running for 24 hours or so to get a better picture of the variations in noise margin and any disconnections.
I've just had a good looksee through my router options and there is no reference to SNR/noise margins etc. I'll give the routerstats a go, thank you.
TBH, it looks to me like a line fault, but we need to remove as many possibilities as possible before BT get involved.
I've just taken the face plate off (ADSL V1.0) and can only see where I can plug a standard telephone socket into it. I presume that I will need to buy a filter to connect both the router and telephone to the "test" socket? Sorry, I'm not too ADSL technically minded.
You're exactly right, MO, that connection is straight onto the 'exchange pair' and it's where BT will test from. If they get a good connection at that point, they just blame your wiring and give you a bill, hence we always encourage people to try it themselves first.
If you haven't got a spare filter, I can always lend you one.
Thanks for your help and offer Rik, I'll talk to a neighbour and see if I can borrow a filter for a couple of days. So I presume I'll give it a few days being connected at the filter to determine if the line is clean.
Thanks again for everyone's advice.
That's it, MO. If the problems stop, your wiring is an issue. If they don't, it's a reasonable bet that it's on BT's side.
One other trick you can try, btw, is to take a battery-powered AM radio, tuned away from a station so you only have white noise, and then follow the route of the phone wiring. If the noise increases at any point, you're hearing the noise which is affecting your signal.
Thanks Rik, I'll get on the case........please take my first IDN's Karma!
Thank you, MO, glad to help. :)
Mo if you get chance look here http://www.kitz.co.uk/adsl/frogstats.php#4 If Rik et al can get more info regarding your adsl stats it would be useful for diagnosis.The Belkin's have hidden pages so if you can find them great,what would useful is to know your downstream attenuation the higher the figure the further away your are from the exchange and as a consequence the lower your downstream sync.If there is noise on your line there maybe a dysparity between your downstream attenuation and sync also your downstream noise margin will show possible evidence of attempts to stabilise a noisy line.
Hi Steve,
Thanks, I have tried to access the "hidden pages" but get a "The page you requested from Modem could not be found" message. Shown below, thank you.
[attachment deleted by admin]
Shame! have you tried this
192.168.2.1
Logon with "admin" and your password.
at the prompt type: port a1 counters
Quote from: stevethegas on Aug 30, 2008, 16:37:04
Shame! have you tried this
192.168.2.1
Logon with "admin" and your password.
at the prompt type: port a1 counters
Thanks Steve, unfortunately I get the same error message. :(
On a side note, I am happy with my Belkin and it's range etc, but is there something better which also gives more useful information at times like these?
Ask for an opinion on routers, MO, and you'll get a dozen replies. :)
Many of us here use the 2-Wire 2700 model. It's only available via eBay and has no official support channel, hence we've dedicated a board to it. That drawback aside, for those of us on poor lines it seems incredibly good at stabilising the noise margin and improving sync speed. I gained 1000k on my profile from using one.
For logging, the Netgear DG834G is good, and v4 onwards has moved away from the AR7 chipset, so is a better performer than earlier versions. After that, I'd recommend a Speedtouch 585, though it's a little more 'fussy' to get stats from it.
Rik beat me to it I post anyway.From my experience it easy to get the adsl statistics from the following; speedtouch 585v6 edit sorry as Rik said not as easy 2wire BT2700HGV Zyxel P660hw any of the Netgear DG834* series. Apparently idnet support will lend a NetgearDG834g out in certain circumstances,In my opinion without knowing the full information,its difficult to move forward but as Rik suggested plugging into your test socket may see a rise in downstream sync if internal noise is an issue , this figure is available to you at present.Conversley if you discover that your downstream attenuation is high i.e 63db there may not much room for improvement (hope not) :)
Thanks for your replies guys, I'll report back ASAP. Regards.
We'll be here, MO. :)
Quote from: stevethegas on Aug 30, 2008, 12:02:44
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 6065 kbps
Quote from kitz.Pistoleer I don't know whether your interleaved or not but if you are this maybe of interest
It should also be pointed out that whilst BTw state that applying interleaving shouldn't reduce your line speed, it does reduce the maximum line rate achievable from 8128kbps to 7616kbps due to the additional overhead required for check bytes.
Note: although BT state 7616 is maximum sync speed with Interleaving, many instances of higher sync speeds have been reported by users. This is dependent upon your router being able to support S=1/2 mode which effectively combines two RS code words into a larger logical code word of 510 bytes (ANSI T1.413).
If you want a bit more try 585v6,wag54gs or dg834n The latter gives me a full sync with interleave on the other two one notch down. Whilst the 2wire and zyxel P660hw give me a sync of 7616
Hiya and thanks for that. :) Ive been trying out both my routers and seeing what my stats are (following the other helpful posts in this thread) interestingly the router itself changes my stats, while all other variables are the same.. so it reports the full 8128kbps instead of 7616kbps as it was earlier on the other router.. So do i not have interleaving then? When i look at stats page it says:
Mode: Autosense
Type: Interleave
Line Coding: Trellis
So perhaps i am? But from what ye wrote i thought if i had it on then i would indeed be getting 7616.. ???
My Billion 7300G i tested on earlier:
Upstream 832 kbps
Downstream 7616 kbps
Noise Margin (Upstream) 9.0 db
Noise Margin (Downstream) 10.0 db
Attenuation (Upstream) 21.5 db
Attenuation (Downstream) 39.5 db
My D-Link 2542B running on now:
Downstream Line Rate (Kbps) : 8128
Upstream Line Rate (Kbps) : 832
Downstream Upstream
SNR Margin (dB): 9.1 15.0
Attenuation (dB): 37.0 21.5
The 2nd router, unless im mistaken, is slightly better all round, and quite a bit on upstream margin. Oddly enough my bt speed is a bit worse even now then heh.
Your d/s noise margin has dropped from 10db to 9db, which could account for the speed increase (and you've lost 2.5db of attenuation). Also your u/s NM has improved from 9 to 15db. I'd be suspicious of the Billion atm, as 10db is very low for an upstream margin.
Is there any chance of borrowing a third router to see which of the other two is being more accurate?
Quote from: Pistoleer on Aug 30, 2008, 18:25:34
So perhaps i am? But from what ye wrote i thought if i had it on then i would indeed be getting 7616.. ???
What I was trying to say by using the kitz quote as information: BT say max sync is 7616 with interleave on however by changing your router you have managed a full sync with interleave on, the advantage being in about four days your profile will rise from 6500 to 7000 and then perhaps even max at 7150 which may give you a higher throughput.
What do you make of the NM changes, Steve?
Thanks Rik and Steve, appreciated. Im not sure i have all the bits to a full working 3rd router (have parts to about 3 more heh)
The billion is coming on 4 years old now while the d-link is 1 week old.
So my profile should increase simply from my router d/s connection rate, not my actual achieved throughput..? excellent if so. Cheers
edit: reading that link ye gave earlier steve, it suggests interleaving on can increase latency.. as i game a fair bit this is interesting, as i tend to get a higher ping than others i play with (partly because im in Northern Ireland but also because im with Idnet) When i was on Orange my average ping to the same servers then as now was perhaps 10-30 lower. Am i right in thinking its just a request to support to turn it off? Now my router shows the top rate, will this impact me? Perhaps in a bad way? But would it still drop my latency? If so i may think about that as in FPS gaming tournaments even 10 ping edge can help heh.
Quote from: Rik on Aug 30, 2008, 18:41:47
What do you make of the NM changes, Steve?
I dont have the feel for those as you do. However the d-link ones make more sense. I suspect the throughput being less on the D-Link may be spurious?time of day? But in my experience the profile will rise in four days and indeed I await Monday to see if I personnally can get from 7000 to 7150 with interleave on. Which interestingly is what I had with Pipex sometime ago using then a dg834gt.
With regard to interleave yes it will increase latency and in my opinion is applied far to commonly by BT. The info I have read suggest advantages for marginal lines, the added latency allowing error correction and hence increasing throughput. If gaming is important ask idnet to ask BT to turn it off obviously you take a risk by reducing throughput but you won't know until you try. For me throughput and stabilty is more important than latency, as I dont play online games I am happy to have it left on.
cheers i might try that then. I assume its a pretty quick request to make to support?
Perhaps i might suffer though, even on this reboot my downstream SNR margin has dropped 1 point to 8.1.. and i think 8 is supposed to be the lowest stable mark?
edit : now 7.9...
one more question! :)
MTU.. i read that can be tweaked in windows registry.. but.. i noticed i can set it in my router also.. do ye know what this should be at and would it affect my stats? the default router setting is 1400.
Lastly, pppoa or pppoe, connecting either either/or make a difference? cheers!
Your snr margin will fall at night time as long as you stay above 6 you should be fine. it ultimately depends on your line quality. if it falls too far you will resync atomatically at a lower rate in order to maintain your noise margin. Looking at your downstream attenuation you are posibly borderline for a full sync anyway (mine is only 21db) the higher the attenuation the further you are away from the exchange.
MTU. set your router wide open at 1500, if using Vista it has dynamic TCP/IP optimisation so you can leave it to sort itself out. if using XP TCP/IP optmise at http://www.speedguide.net/downloads.php will sort out your xpPC RWIN\MTU
PPOA
see also http://www.idnetters.co.uk/forums/index.php?topic=1904.msg31525#msg31525
Terribly terribly slow tonight >:(
It seems to just be problem after problem these days :(
Have you eliminated any local issues, Andy? IDNet did say that it may take a few days for the current congestion to ease (although there have been good signs already), but it might just be worth backtracking through this thread to here (http://www.idnetters.co.uk/forums/index.php?topic=9945.msg224839#msg224839), just in case you may have a different problem. :)
I've just run another BT Speed Test, and my results are now:
Your DSL connection rate: 6304 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 4109 kbps
So my speed has improved some more. I'm still on a slower profile than I used to be (was 6500), so I suppose 4.1mbps isn't bad for now. I'm still getting some high latency sometimes though, as you can see here:
Tracing route to idnet.net [212.69.36.10]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 62 ms 65 ms 56 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 66 ms 69 ms 63 ms telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
4 70 ms 61 ms 67 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 104 ms 78 ms 63 ms redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
6 58 ms 56 ms 58 ms www.idnet.net [212.69.36.10]
Trace complete.
Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 53 ms 78 ms 44 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 915 ms 1404 ms 1194 ms telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
4 507 ms 225 ms 63 ms rt-lonap-a.thdo.bbc.co.uk [193.203.5.90]
5 1554 ms 1266 ms 345 ms 212.58.238.129
6 61 ms 64 ms 226 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]
Trace complete.
IDNet were going to try changing me to a different segment of the network, so I'll send the results to them too and see if they still want to try that.
You've got another 500k to gain on your profile, Nutter, so if you were at 6500 before, you've lost some sync speed - you would need 7392 or better. That's always a BT or local wiring issue. If you have an NTE5 master socket, it would be worth trying the test socket behind the faceplate - forgive me if you already are, I can't scroll back far enough to check).
The move IDNet are talking about is part of the re-balancing. Once completed, everyone should see normal speeds.
I've been re-balenced now, and a speed test tonight is about 200kbps quicker than last night. Latency seems improved, with responses to BBC and IDNet being about 40ms, but I'm still getting the odd high ping time to IDNet the first IDNet server on the route sometimes (up to about 150ms).
I'm not on the master socket, and normally it's difficult to try because I don't have a wireless card in the computer and taking it all downstairs is a fairly major job. At the moment I do have access to a laptop with wireless though, so I could give it a try.
Thanks again for everyone's help.
That first ping can just be the router giving low priority to pings. It seems to show more at busy times (which makes sense, I suppose).
Try if can to get your router on to the master socket permanently, you can easily connect to the rest of the network if you wish via mains network i.e homeplugs it will have a better throughput usually than wireless.
OK, I'll give that a go. I've realised exactly what's caused the slower sync speeds, and you're absolutely right that's it's a wiring issue in the house.
Do tell. :)
If you decide to go the mains networking route the 85Mbps are good value, the more expensive 200mbps are really best for video streaming,both can exist on the same local network but they wont talk to each other
Quote from: Rik on Sep 01, 2008, 19:43:06
Do tell. :)
The phone cable used for the computer went from the lounge (where the master socket is), through the wall, outside, and then back in through the frame of a wooden window. I know it's not ideal, but it was the neatest and easiest way, and it's always synced as fast as from the master socket.
However, we had our windows replaced with UPVC double glazing a month or so ago, and they put the cable around the edge of the frame. Looking back at old speed tests with Speedtest.net, the week of installation my connection slowed to about 4.3mb/s, so I will have been getting a slower sync since then because of some damage to the cable. I just put it down to the test not being totally reliable, the exchange being busy, etc to start with. Since I don't run a BT Speed Test unless I need to I didn't realise until now, when looking into the problem of things going *really* slow, that my sync speed had dropped, and moving the cable to install the windows must be why.
The best thing to do is just to move the router to the master socket, as already suggested, and to get a filtered faceplate. Glad you found the problem, sometimes these things can be a right pane to sort out!
Thanks for that, Nutter, my curiosity is now satiated. :thumb:
Surprising what possibly a change of router can do .May be of academic interest but 5 days later achieved a full sync and profile with an interleaved connection.A throughput perhaps for In to be proud of
0730 1 September
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6624 kbps
1800 1 September
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6068 kbps
The latter maybe due to rebalancing by idnet as last weeks result's at this time were very much lower
A good result, Steve, whoever we give the credit to. :thumb:
Quote from: stevethegas on Sep 02, 2008, 18:03:28
Surprising what possibly a change of router can do .May be of academic interest but 5 days later achieved a full sync and profile with an interleaved connection.A throughput perhaps for In to be proud of
0730 1 September
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6624 kbps
1800 1 September
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6068 kbps
The latter maybe due to rebalancing by idnet as last weeks result's at this time were very much lower
Just really pleased its job done for you Steve :thumb: :thumb:
Hey, you got a quote right, David. ;)
Certainly thumbs up to the netgear DG834n, these are wireless "g" figures with a laptop upstairs from the router.I think as mentioned in another thread it has a broadcom chipset
It does seem to be one of the best chipsets around, Steve.
Quote from: badpianoplayer on Sep 02, 2008, 18:13:22
Just really pleased its job done for you Steve :thumb: :thumb:
Thanks David. Just have see how long I can go before I "break" it :)
If you need a hand.?...I only need to look at these things ;D ;D
Sorry Guys, but back on topic. :(
My speeds have been gloriously consistent at 5500 to 6000mbps since Tim did his tweaking on Friday night.
However, I've run a couple of TBB results tonight and had results of 1319, 2301 & 3032 tonight.
Is it just me or has anybody else seen a downturn?
Mine's alright. Just got a healthy 6125. Mine has picked up since Friday and seems fine now.
about normal here (http://www.thinkbroadband.com/speedtest/results/id/122038623188537729214.html)
Thanks for your feedback.
It's been fine since Friday evening until this evening. Showing a marginal improvement now.
Will keep tabs on it and hope that it continues to improve.
Long may it continue. :thumb:
Quote from: jaydub on Sep 02, 2008, 20:56:03
Sorry Guys, but back on topic. :(
My speeds have been gloriously consistent at 5500 to 6000mbps since Tim did his tweaking on Friday night.
However, I've run a couple of TBB results tonight and had results of 1319, 2301 & 3032 tonight.
Is it just me or has anybody else seen a downturn?
Yes, much slower here again, starting tonight.
I prefer not to do speedtests as they use small parcels of data over a short time, so instead download Thinkbroadband's test files which can be left running for 10 or more minutes. I can also download test files from a known good US server, although those are limited to a maximum of 2mbps.
All of my tests have been slow: the Thinkbroadband ones running at between 5mbps and nothing, averaging around 2mbps but with periods sub 500kbps, those from my 2mbps US server showing similar periods of sub 500kbps activity. Just prior to this post, a BT speedtest showed over 5mbps, so it's definitely not exchange congestion.
I have to say that my patience with IDNet is wearing thin. I really don't want to have to keep telephoning support to inform them of problems. I'd much rather they had a service free from the problems in the first place, or tech support able to identify problems for themselves. I never thought I'd say it, but IDNet have now fallen below the level of service I received with Pipex, which for five years was excellent up until Tiscali destroyed it.
I can understand you not wanting to keep phoning support, but unfortunately, the only way they are going to get to the bottom of the problems, is by hearing direct from users. :(
Certainly my evenings Think Broadband,Namesco broadband test etc show no relationship at all to my BT speedtest from earlier. Its difficult to complain about poor speeds when the evidence required is a BT speedtest ,which certainly this evening and others is contradictory to other tests and downloads.Are we certain that a BT speedtest bypasses idnet as part of the chain.
Quote from: stevethegas on Sep 02, 2008, 23:00:25
Are we certain that a BT speedtest bypasses idnet as part of the chain.
AFAIK, yes, only if ye log in with their username in your router, not your own.
http://217.35.209.142:50302/cgi-bin/home.page.pl
instructions here http://217.35.209.142:50302/instructions.html
Quote from: stevethegas on Sep 02, 2008, 23:00:25
Are we certain that a BT speedtest bypasses idnet as part of the chain.
I don't know, but was told by Pipex's support that that was the case.
All I want is a connection that's fairly reliable...... I don't want to have to become an internet expert, which seems to be becoming necessary since I've been an IDNet customer. Worse, I (with hindsight, foolishly) recommended IDNet to two non-tech friends who, now they have a nice, expensive and slow line, think I'm an idiot!
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 3834 kbps
Not what I'd expect at 23:14
:(
I have to say actually there does seem to be a problem, yes. I just ran the test: and it has dropped.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 4467 kbps
(http://www.speedtest.net/result/317443384.png) (http://www.speedtest.net)
Thinkbroadbands results
http://www.thinkbroadband.com/speedtest/results/id/122039403812267930546.html
Speed Test Results
Date 02/09/08 23:21:58
Speed Down 2126.23 Kbps ( 2.1 Mbps )
Speed Up 572.17 Kbps ( 0.6 Mbps )
Port 8095
Server speedtest2.adslguide.org.uk
edit- btw, i just tried running the bt test logged in as bt... and it wont work :s i can connect ok but i can not load the bt test page at all.. my router doesnt let me not imput a password (it says ye dont need one for bt, but i read elsewhere to put "testing", though i doubt it matters) but i cant think why else i cant get it to run?
edit: its getting worse again :s
http://www.thinkbroadband.com/speedtest/results/id/122039498881019322242.html
Speed Test Results
Date 02/09/08 23:37:12
Speed Down 1357.39 Kbps ( 1.3 Mbps )
Speed Up 573.76 Kbps ( 0.6 Mbps )
Port 80
Server speedtest1.adslguide.org.uk
My results have got better as the vening has gone on, but are significantly lower than I've seen since Friday night.
My results also show a pattern of TBB (and Zen's test files) giving lower results than the BT Speedtester.
My understanding is that since BT changed to the new speedtester, it doesn't bypass your ISP. However, it is possible it is routed in a different manner, which could explain the difference in results. (Just musing - horribly out of my depth here. :D)
Anybody any ideas?
TB Results;
http://www.thinkbroadband.com/speedtest/results/id/122039612398419822383.html
Not sure if that helps anyone.
You are doing far better than me:
http://www.thinkbroadband.com/speedtest/results/id/122039665897728422441.html
Off to bed. Hoping for a better tomorrow.
Ouch, :bye:
I managed to "hotwire" routerstats to work with my d-link router, (a nice app and his instructions to get it working on routers that it doesnt by default are good) so ill run that for a couple of days and see whats happening and let ye know.
ps just noticed i have lost 1000Kbps on my synch this evening.
I think thinkbroadband's tester is inaccurate. It doesn't agree with any of the other testers out there.
This one is way better http://myspeed.visualware.com/servers/lhr.html
As a relative novice,to me all test sites are correct in the speeds surely,although they may differ in actual reported speeds they are all pretty much consistant.
For me the confusion arises when I start to test using different sites and assuming they will all show the same speedsin theory they should but wont.
I do the usual stuff and test in the morning,maybe in the early afternoon and then in the evening,I know most of you know all this and may tell me were I am going wrong,the other thing for me at least I found that speed tests are addictive and I found myself testing for no real reason,so although most of the people here know thier onions there are others who may be at my level and should be aware of falling into this trap.
I do prefer BT test to all to give me a relable test but as I have said they are no more consistant at times than TB.in fact the other night TB was showing speeds much slower than all,including BT..
I dont speed test unless I notice a problem...............thhis way I keep my sanity and can focus on more productive things.......................wish I knew what I was talking about but it gets me through and after a year with Tisc I think I learned a littel about speed tests..in my case they turned into speed traps
:) pianoplayer. Yep, when i test i always run www.speedtest.net as well as others, simply because it gives me a nice history of all my tests.
Potentially, differences between test sites could be due to the number of people testing at one time? ie. perhaps you may not get full bandwidth from the site itself..? Potentially also the routing between ye and that site could have issues while not quite the same to others? Generally speaking though, especially at quieter times of the day/night, most tests should return similar results if all is well.
Thanks fer that one Ann, that is quite a nice test for the results it shows. I think someone mentioned above they prefer TB due to the size of the dl.. there is something to that aye, less burst speed relevant. However perhaps it also depends on ones normal downloading habits. eg for me i tend to not dl huge files, so in some ways a couple of meg file dl test is accurate for me?
Things picking up again now.. again i wonder if midnight is a relevant changing point as before?
(http://www.speedtest.net/result/317477610.png) (http://www.speedtest.net)
Quote from: Ann on Sep 03, 2008, 00:33:25
I think thinkbroadband's tester is inaccurate. It doesn't agree with any of the other testers out there.
This one is way better http://myspeed.visualware.com/servers/lhr.html
That tester downloads a very small amount of data, around only 20% of that used by Thinkbroadband and BT's testers. Consequently, I'd be very reluctant to rely on its results.
The best way to monitor speeds is in normal use over a longish period of time. Thinkbroadband's test files allow you to do that, and if you have access to a server somewhere, it's worth putting a large file - 100mb or so - on it so that you can download it and replicate normal web usage.
Many of the small-download speedtesters are unlikely to be fantastically accurate, for various reasons - for example, can you possibly imagine ISPs that use traffic shaping not programming their shaping software to allow unthrottled downloads from speed test sites?
I have to admit, I did notice a brief slowdown myself earlier this evening, although I wasn't affected by the recent capacity issues. All seems OK now though.
I've woken up to a disconnected session this morning. A swift reboot of the router quickly resolved it. Speeds back to 6000kbps, which is no great surprise.
In terms of validating TBB speedtest results, I tend to use Zen's test download files at:
http://download.zensupport.co.uk/
It has the advantage of TBB's test files in that if the TBB speedtest is overloaded, then the TBB test files may also be.
Will keep a track on speeds and log a call if I have issues again tonight.
An update with my speed problems.
I have had contact with support who believed, as did members on here, that my speed issue was a BT one. I tried plugging my router directly into the test socket but no improvement was noticed. BT have looked at my line and made inprovements, so now I am receiving better speeds although not as good as I have been used to.
On another note, I did buy a new wireless router as my Belkin was 3-4 years old and maybe sported older technology, this has also made an improvement. I now have stats and as I guessed, as being sooooo far from the exchange, have a lot of noise. What do you think?
Thanks again for everyone's input.
[attachment deleted by admin]
Mine were down a little last night,did a Bt test and saved results but I really think it was a capacity issue,everything is fast as it is usually today.
Sorry if I went on a bit last night.........
Hi MO
Those stats look OK for a line of that length (actual attenuation may be higher than the report, routers can only got yo 63/63.5db for some reason). Your noise margin may reduce if you can maintain a stable connection for a couple of weeks or more, so it's possible you could gain another 5-700k in time.
We are still working at re-balancing our Centrals. The BT systems are supposed to do this automatically but they don't seem to be very good at it.
The root of the problem is that we are nearing the limits of our capacity. The iPlayer traffic during the Olympics brought this to a head. We would normally have had a new BT Central installed by now. Back in April we placed an order with BT for a 1Gbps 21CN (21st Century Network) WBC Host Link (the next generation of BT Central). The official lead time is 65 working days. We have now received an install date of 4th November = 180 working days! This time last year BT said that IP Stream traffic (i.e. all traffic on the current ("old-style") BT Centrals) would be migrated to the Host Link "at launch". When the product was "launched" (I put that in quote marks due to the install delay shambles mentioned above) in April they then said that the migration could take place by Christmas. The latest timing that we have been given is "March". We will though be able to upgrade customers to ADSL2+ (those who are connected to upgraded Exchanges) as soon as our Host Link is installed.
In the meantime we will be working hard to get the balancing right.
Simon
It's a tough juggling act for you, Simon. You couldn't migrate me, even in November, as my exchange activation has been put back six months, and others around here have moved to a 'no date' situation.
It's a shame that BT can get away with messing ISPs around like this, yet seem to have to answer to no-one. :(
Yes, cheers for keeping us in the loop Simon, greatly appreciated and does much to keep our confidence in IDnet as the best ISP.
Thanks for the information Simon, it is appreciated, I don't mind any ISP having a blip in the service as long as I am kept informed and something is being done to fix it.
I find it rather worrying for myself: I see no potential capacity increases until March next year unless a mass migration to ADSL2+ occurs in November. If rebalancing fails to cure my current poor evening download speeds and browsing experience I have only one option left but to look round for an ISP that has capacity (if they exist) and I find that rather sad. However if you are paying a premium price one has the right to expect a premium service.I praise their honesty, the quality of their support,their desire to solve the problem within their current capacity constraints but ultimately I have a line which has the ability to support a fast connection and initially with idnet it did and I want that performance back. :(
Though it's not limited to people moving when their exchange is activated, Steve. BT are due to release IPStream Connect, which will allow IPStream customers to be transferred to the new HostLink, regardless of the state of their exchange. It's just a matter of when BT fulfil their already broken promises on that. :(
Thanks RiK.Perhaps I misunderstand, Simon seems to state that idnet ipstream traffic will not be migrated to the new host link until at least March next year.
That's dependent on BT providing the interface - I wouldn't hold my breath, but it might just happen earlier. Have you been in touch with IDNet about the problem? They are trying to provide a fix for those worst affected.
I was hoping the problem would disappear with rebalancing so I have not contacted support as yet. I can supply them with a long list of very acceptable BT tests. Its very subjective and difficult to quantify. There are certain periods of the evening when your flying along and then next minute and sometimes for quite prolonged periods after that it feels as if one has been rerouted via my old connection with Tiscali.I will contact support as I have no wish to go from "the frying pan into the fire" so to speak without all options being covered.
Talk to support, Steve, they can give you specific help.
Yep, thats yer best bet. I know how ye feel about contacting support as a last resort though.. from experience with other ISP's ye can be made to go through hoops..and they can simply say.. but look, that result is ok... :s
I also know what ye mean about the subjectivity.. in my last ISP there were patterns emerging over time..at certain times of day.. as they tried to load balance a full capacity pipe.. Even though they said they didnt port limit or throttle... we were sure they were doing so however.. and then lo and behold some weeks later they announced that they were going to start doing so... So for weeks and indeed months i was running test after test and they were saying they were working on it and my results were "ok" etc.. Frustrating to say the least.
I dont have a clue but ill stick my penny in. The only answer to limited capacity, is more capacity. Or limiting customers, either taking on no more new customers, either with separate user pools or certain times of day port limiting etc.
Clearly IDnet have been planning ahead and will get more. How they balance till then will be interesting and hopefully not too problematic for us.
We've seen this happen once before, a couple of years ago, when BT were late delivering a central. TBH, once IDNet got their balancing in place, few of us noticed any problems. :fingers:
Good Luck steve just add my :fingers:
And mine as well. :fingers:
I also appreciate the communication from Simon.
What I don't like is being kept in the dark and Simon's post certainly helps clarify the current position and what is being done to manage it.
He is amazing that Simon.......he only came round to read the gas meter ;D
Keep the faith men and women
I'm running slow in the evenings at the moment, although my throughput is 7614 tonight a test through up a 2860 downspeed where as yesterday I had a 6300kbs. That said it would take a hell of a lot for me to leave Idnet as they really are the best. ;D
I might leave in 9 days but only if the sun is right ;D ;D
:grn:
Don't forget your wellies its a black hole ;D
:ithank: great chinese proverb me stay......velly long time ahso to anthing else
Its scottish really after several malt whiskies ;D
Quote from: stevethegas on Sep 03, 2008, 22:01:33
Don't forget your wellies its a black hole ;D
:zip: :zip: :zip: :dig: protection too ?are this ribbed wellies :whistle:
God. speedtests are boring :groan:
On the subject of wellies look at the ribs (http://www.thewellyshop.com/images/Ev-Leopard-print3.jpg) on these. ;D
Quote from: Rik on Sep 03, 2008, 09:41:42
Hi MO
Those stats look OK for a line of that length (actual attenuation may be higher than the report, routers can only got yo 63/63.5db for some reason). Your noise margin may reduce if you can maintain a stable connection for a couple of weeks or more, so it's possible you could gain another 5-700k in time.
Thanks Rik.
I also apologise for "having a niggle" at IDNet when the fault appeared to be with BT. Although I am also experiencing a bit of a slowdown compared to normal, I will hang on in there with IDNet hoping that things improve come November.
Thanks to everyone who helped and gave advice to me. :)
To be fair, I'd say the majority don't understand the ins and outs of ADSL, and quite honestly, there's absolutely no reason they would or should. It's unfortunate that a lot of the time ISPs get the blame when it's BT's fault, but that's how it is. Thankfully, places like IDNetters exist to help out. :)
Quote from: stevethegas on Sep 03, 2008, 22:29:20
On the subject of wellies look at the ribs (http://www.thewellyshop.com/images/Ev-Leopard-print3.jpg) on these. ;D
oh my - I want some of those ;D
Quote from: MO on Sep 03, 2008, 23:16:37
I also apologise for "having a niggle" at IDNet when the fault appeared to be with BT. Although I am also experiencing a bit of a slowdown compared to normal, I will hang on in there with IDNet hoping that things improve come November.
Don't apologise, MO, there have been issues at IDNet too, it's just a matter of working out which is affecting you, and that's what we're here for. :)
Quote from: madasahatter on Sep 04, 2008, 00:01:40
oh my - I want some of those ;D
:rofl: This is a very worrying development Mad....you will look live a rural Chav....because they are Vile ;D
Quote from: badpianoplayer on Sep 04, 2008, 09:31:36
you will look live a rural Chav
:but: how many chavs are green and have fur David? ;D
We don't know, they can't count above one. :whistle:
Quote from: Rik on Sep 04, 2008, 16:53:14
We don't know, they can't count above one. :whistle:
:lol:
Quote from: Rik on Sep 04, 2008, 16:53:14
We don't know, they can't count above one. :whistle:
:rofl:
Just done a BT speed test.
DSL Connection 7616
IP Profile 6500
IP Throughput 1497 Not looking good is it :o
Have you talked to support, Den. If you are on the congested part of the network, they can do something to help you.
Mine's cr*p as well, trouble is its been worse since I contacted support I don't know what is going on at the moment but I have emailed them again
1400 5 September
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 2254 kbps
Thinkbroadband
05/09/08 16:08:45
Speed Down 1165.23 Kbps ( 1.1 Mbps )
Speed Up 375.96 Kbps ( 0.4 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
IP Address 91.135.10.142
Quote from: Rik on Sep 05, 2008, 17:19:05
Have you talked to support, Den. If you are on the congested part of the network, they can do something to help you.
Phoned support and was told to do more BT tests over the weekend and email them to Idnet :eyebrow: Sounded like a Friday teatime reply but sadly this means unless I am very lucky I will be stuck with these speeds over the weekend. :bawl:
Yep slow here too though a little better than fer Den and Steve.
http://www.thinkbroadband.com/speedtest/results/id/1220631813862825128.html
Date 05/09/08 17:24:08
Speed Down 2144.30 Kbps ( 2.1 Mbps )
Speed Up 703.00 Kbps ( 0.7 Mbps )
Port 8095
Server speedtest2.adslguide.org.uk
btspeedtest is throwin a wobbly with me right now. will try again later
Unfortunately, Den, it takes those tests to establish where the problem lays. There aren't any immediate fixes available, if the issue is a BT one, moving you around the IDNet network will not solve it. Once identified, though, they can do something and quite quickly.
Fwiw, I'm seeing about a 3% drop on my normal speeds, well within the margin of error for a speed test.
Cheers Rik. Perhaps some of us are on the same pipes? Tested again and get the same lower speed, in my case about 45% drop in speed
Date 05/09/08 17:35:24
Speed Down 2346.14 Kbps ( 2.3 Mbps )
Speed Up 702.61 Kbps ( 0.7 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Though..to be fair, i get a good speed (for my current reduced profile) on speedtest.net.. lol so go figure, maybe TB site is havin issues? Den and Steve try on speedtest and see out of interest?
edit: though ye got same low speed on bt speedtest..so scratch that idea :s
(http://www.speedtest.net/result/318829769.png) (http://www.speedtest.net)
Being on the same central might be part of the problem, Pistol. If identified as such, IDNet can do some more balancing.
(http://www.speedtest.net/result/318831763.png) (http://www.speedtest.net)
This better than one hour ago but also BT test has picked up a little since earlier
1730 5 September
Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 3206 kbps
I wonder if the end of the business day is playing a part, Steve?
May be Rik? but normally daytime is fine its a rural exchange and historically its the evening time when I take a hit. On a lighter note I have been re balanced to a very balanced slow all day.
What I was thinking was that business use on the IDNet network may have tailed off, Steve.
Perhaps Rik. I dont know about Steve and Den, but im on the Home SuperMax plan which means i at least should get priority at peak times as it says. Maybe thats why my results are a little better? Would be interesting to see any other users who are on the Home SuperMax plan if their results are the same as mine and better than those not on the plan..
Thing is, Pistol, that's priority through the BT network. It shouldn't affect the IDNet side at all.
(http://www.speedtest.net/result/318851855.png) (http://www.speedtest.net)
This is slightly better but not much, usually around 6.3 on my profile :'(
Do you know who you spoke to, Den?
I think it was Miriam, Rik. Sounded very nice and not male ;D
Mine feels much quicker now than it did early. Rik's theory re idnet business use would fit at present.
Quote from: Den on Sep 05, 2008, 18:32:46
I think it was Miriam, Rik. Sounded very nice and not male ;D
Definitely Miriam then. :)
Quote from: stevethegas on Sep 05, 2008, 18:33:11
Mine feels much quicker now than it did early. Rik's theory re idnet business use would fit at present.
Would you like that in a large, Sir? ;)
Quote from: Rik on Sep 05, 2008, 18:34:05
Would you like that in a large, Sir? ;)
One size fits all, I thought. ;)
Is it BT, Idnet or the rain?
(http://www.speedtest.net/result/318941105.png) (http://www.speedtest.net)
It's stopped raining now ;D
(http://www.speedtest.net/result/318958998.png) (http://www.speedtest.net)
Sorry its still raining here :)
It's not stopped raining all day for me - it's followed me across the Pennines as well ;)
Walles have been hit bad according to news,its stopped here in the south just the odd blustery shower now,
(http://www.speedtest.net/result/319124459.png) (http://www.speedtest.net)
Speed check up slightly this morning, is every body still in bed? ;D
No problems with speed here (http://www.speedtest.bbmax.co.uk/results.php?t=1220690757&v=4992203) at the moment either, Den. :fingers:
Mines flying again.
(http://www.speedtest.net/result/319126750.png) (http://www.speedtest.net)
PS Den Why is your upload down a bit?
Fine here;
http://www.speedtest.bbmax.co.uk/results.php?t=1220691022&v=4992229 :thumb:
I'm good too. :thumb: (though Sue disagrees. ;D)
Quote from: stevethegas on Sep 06, 2008, 08:43:39
PS Den Why is your upload down a bit?
At least his download is up a bit.. ;) :out: :duck:
Mines still slowing down http://www.speedtest.bbmax.co.uk/results.php?t=1220691582&v=4992276
Have you been in touch with support, Glenn?
Not yet, I've tried to run some BT Speedtests but it won't let me do them :o I'm away for the week or so anyway, so it's something to do later.
Quote from: madasahatter on Sep 05, 2008, 23:30:18
It's not stopped raining all day for me - it's followed me across the Pennines as well ;)
Hoobs are wet behind the ears :out:
Quote from: Inactive on Sep 06, 2008, 08:54:22
At least his download is up a bit.. ;) :out: :duck:
I just thought that is download might be up a bit more if his upload was up a bit more rather than down a bit ;D ;D
Quote from: stevethegas on Sep 06, 2008, 09:02:14
I just thought that is download might be up a bit more if his upload was up a bit more rather than down a bit ;D ;D
:rofl:
Are we sure David didn't write that, In? ;D
;D Far too many spaces Rik.. :out: :duck:
Good point, missed that. ;D
:not:
http://www.thinkbroadband.com/speedtest/results/id/122069290592430515837.htm
Thats better ;D :fingers:
404 Not Found link Den. ;)
Thats thinkbroadband for you 6270kbps ;D
Still getting full speed for my profile here. :thumb:
Same here, Seb. It's difficult for us to see the pattern (which must exist). :(
There must be something; I can honestly say my speeds have been the same as always, so why are some on the same gateway experiencing issues? ???
Heyas, yep my speeds are fine now too for my current profile. The worst speeds seem to be during the working day. I notice an improvement after 6pm and then another improvement after 12am. A little like as if it had been capped somewhat before those time points. (im not saying idnet are doing that btw..(perhaps BT is?) just that is what it feels like as i had experienced that at another isp)
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)
IP profile for your line is - 6000 kbps
Actual IP throughput achieved during the test was - 5598 kbps
Date 06/09/08 11:29:46
Speed Down 5675.41 Kbps ( 5.5 Mbps )
Speed Up 701.32 Kbps ( 0.7 Mbps )
Port 8095
Server speedtest2.adslguide.org.uk
Quote from: Sebby on Sep 06, 2008, 11:27:49
There must be something; I can honestly say my speeds have been the same as always, so why are some on the same gateway experiencing issues? ???
It has to be to do with which central they are one, but how that's determined I don't know. :(
Wish I knew, I am not expecting any more slowdowns until Monday if the pattern continues. I just wonder if it effects users more if their own BT exchanges are marginal. I still don't know whether its BT or idnet or the combination of both. But I doubt very much that I suffer from weekday daytime BT exchange congestion because of my rural location but that's just conjecture again.
That's part of the problem, Steve. All any of us can do is speculate if it's not and 'in home' wiring issue. Only support can identify where the bottleneck is, and find a cure if it's within their control.
Quote from: Inactive on Sep 06, 2008, 09:17:59
;D Far too many spaces Rik.. :out: :duck:
:rofl: :rofl: :lol: :rofl2: Whata cheek you haveat times InIdont knowwhat youmean :whistle:
You left out the full stop, David. ;D
IwasonlypullingyourlegDavid. ;D
I need an eye test! ;D
Savesabitofbandwidth. ;D
Quote from: Rik on Sep 06, 2008, 13:15:40
You left out the full stop, David. ;D
:rofl: :rofl2: .
Quote from: Inactive on Sep 06, 2008, 13:21:41
IwasonlypullingyourlegDavid. ;D
Why are you writing in Welsh In ? :whistle:
Thats the name of a road in Cardiff ;D ;D
Nah, that would have been;
IwasonlypullingyourlegDaiBoyo. ;)
youmissedthe ogog off in ;D
Prynham da ;)
Den will tell you. ;D ;D
Rik may know....Jill may have one every now and again,mine is not bad and Simon hopefully he will have a big one today ;D >:D ;D
And I hope yours is drier than yesterday, >:D
I am very confused, so far I've got.
Lack of street car parking spaces in Cardiff can cause a headache especially if its wet. :bawl:
"Good afternoon " in Welsh could be arabic..its not French but it sure as hell bugg'''ed you ;D
Its only light showers here with the sun out......
Found it eventually, the version I found has w in it.
Prynhawn da
Masaa el-khayr ;D
Is that something like massle tov, Steve? ;D
Yes, but I doubt very much they'd wish it upon each other. :)
:lol:
Given one of the situations in which massle tov is uttered, I'd certainly not wish it upon you, Steve. ;)
Looks like things are back to normal for me
Speedtest (http://www.speedtest.bbmax.co.uk/results.php?t=1220948176&v=5012082)
Good to hear. :thumb:
Hopefully not counting my chickens too soon, but since Monday my idnet broadband service has performed at a high level. I did provide support with a multitude of speedtests and as a result of their subsequent actions, my line now performs as per BT profile,their is still some fall off in the evening but nowhere near to the poor levels that I was experiencing previously.So :fingers: thanks to support and problem solved.
That great news, Steve. :thumb:
Quote from: stevethegas on Sep 12, 2008, 15:34:24
Hopefully not counting my chickens too soon, but since Monday my idnet broadband service has performed at a high level. I did provide support with a multitude of speedtests and as a result of their subsequent actions, my line now performs as per BT profile,their is still some fall off in the evening but nowhere near to the poor levels that I was experiencing previously.So :fingers: thanks to support and problem solved.
great news :happy:
Good news, Steve. It's nice when people report back when things have improved, instead of only coming here when things are bad. :thumb:
Good to hear, Steve. :)
So are most people sorted out speed wise now? Mine has been peforming fine since the re-balancing, though I haven't had chance to move the router to the master socket yet to get a better profile and get the final extra bit of performance. It's still good though as it is.
Quote from: Nutter on Sep 16, 2008, 13:50:56
So are most people sorted out speed wise now? Mine has been peforming fine since the re-balancing, though I haven't had chance to move the router to the master socket yet to get a better profile and get the final extra bit of performance. It's still good though as it is.
It's all been very quiet on that front for a while now, glad to hear your connection is OK though. :thumb:
Mine would run faster if it didn't have to resend 500,000 corrected blocks each day
Just read and carried out speedtest Im blistering along and have been since support sorted it out :thumb: :thumb:
This is good to hear!
Better to experience Sebby ;D ;D
Blisters? I'm not sure I agree. ;)
Im trying to keep up so blisters ? pass the savlon ;D
You might prefer a paraffin dressing. :)
keep away from naked flames though
An unlikely response from BT
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: is aflame(DOWN-STREAM), damp squib(UP-STREAM)
IP profile for your line is – Red hot
Actual IP throughput achieved during the test was –blisteringly fast
:rofl: :karmic:
Digging through some old doc's from Tiscali days
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: dribbling(DOWN-STREAM), struggling(UP-STREAM)
IP profile for your line is – like a candle in the wind
Actual IP throughput achieved during the test was –Unable to complete but the Tortoise is odds on
;D
Roll on 300 baud, eh, Steve. :)
:hehe: :rofl: Nice one Steve
As one of the posters reporting poor speeds, I have to say how impressed I've been by IDNet service since.
Since I last posted, support got in touch with me and following a bit of tweaking my speeds have been much better and certainly outperforming the speeds I got at NewNet.
I have since had interleaving removed from my line in the early hours of Wednesday morning and apart from a few CRCs when the phone is in use, the line is error (and disconnect) free.
I have to say that the BT system is doing its best to not raise my profile, which should by now have jumped from 6500 to 7150. I've raised a call with Support which should see BT kicking their system into action in the morning.
I'm certainly much, much happier than when I've arrived. :D :D :D
great news, jaydub :thumb:
Thanks for reporting back, Jaydub. :thumb:
Glad to hear of the improvement I suppose it could take 10 days to get from a profile of 6500 to 7150 as 7000 is the next one up.
:thumb: :thumb: Good to see Jaydub ;D
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 3092 kbps
I wouldnt say everyone is out of the water yet. Still it is peak time ish....
Some router stats
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 21.0 db 10.5 db
Noise Margin 9.0 db 23.0 db
Netgear DG834GT with latest firmware.
Does that look normal?
If you not done so collect a series of BT tests and contact support.This what I did and since their intervention my evening peak time speeds have been much better.There is nothing else abnormal with the stats apart from the throughput.
Well I'm all right, Jack :D
Just ran a speed test and the profile seems to have jumped to 7150 on the basis of IDNet saying they would log a call with BT in the morning.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6470 kbps
Great news. :thumb:
Can I have some of that speed please? ;D
No, No, No. It's all mine. ;D
Even better in the morning:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6669 kbps
http://www.thinkbroadband.com/speedtest/results/id/122163436045265431994.html
And this morning at 08:25
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6748 kbps
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 21.0 db 10.5 db
Noise Margin 11.9 db 23.0 db
just done this one
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 6067 kbps
:thumb:
Looking good. I really need to move closer to the exchange!
Mine is rubbish again.. :(
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 4495 kbps
Have you talked to support, Ann?
No Rik, I'm not much bothered. I'll just see what happens come November and maybe move on if I think anyone else can do better.
They can help you now if you talk to them and the issue is with internal congestion.
Quote from: Ann on Sep 17, 2008, 13:56:54
Mine is rubbish again.. :(
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 4495 kbps
Ann,
That really isn't that bad a speed.
My previous ISPs were NewNet and Zen and having just checked my TBB results, both ISPs gave results worse than that during the day
Out of all the ISPs out there, I still feel that both NewNet and Zen are in the top tier, so I wouldn't go jumping ship just yet. Frying pan and fire springs to mind. :D
Jon
I know. That's why I say if I think anyone else can do better.. I'd look for another small company that hadn't got popular. I think that's the only way to go. As soon as a company gets popular all connections go down the pan. Tonight it's even worse. I just tried to watch something on youtube and it couldn't keep up. A little while ago it was fine so I guess they've balanced things again and this time away from me. Shame.
If you're not happy, you need to get in touch with IDNet, as they should be able to do something for you.
(http://www.speedtest.net/result/325528274.png) (http://www.speedtest.net)
My profile is still high 7616 but tonight my through put has really dropped :bawl:
(http://www.speedtest.net/result/325531250.png) (http://www.speedtest.net)
Just ran another, I think I will ring support tomorrow as I am usually about 6000 :eyebrow:
http://www.thinkbroadband.com/speedtest/results/id/122176771167733516233.html
OK final test for the evening and I will ring tomorrow, fed up now :o :(
OK, so I lied, could not resist one more go as those were the slowest speeds I have recorded since I left eezee dsl
(http://www.speedtest.net/result/325544519.png) (http://www.speedtest.net)
I am going away tomorrow so will do something if it's still the same when I get back.. maybe.
Just tried it this morning.
(http://www.speedtest.net/result/325744001.png) (http://www.speedtest.net)
Goes to show that evenings are worse but even then I normally have a result of 6300kbps :eyebrow:
Mine, on that test is 6360 this morning. Of course I'm going to catch a train in a minute so not here to enjoy it :bawl:
Just ran the BT test and it came back with 5929kbps which is slower than my normal but a hell of a lot faster than last night, what is going on, is it just in the evenings or what? :eyebrow:
It sounds like peak time congestion, Den. If that is the case, and it's within IDNet's infrastructure, they will be able to identify the issue and do something about it.
I have rang them twice Rik and both times they have told me to run the bt tester. Last night was really bad so I rang them at noon today. Tonight I have logged about 6mb so I will check it over the weekend and see what happens. ::)
Did you run the speed tester, or wouldn't it work?
Ran the BT speed tester a couple of times but mostley used thinkbroadband will check again now ;D
The only one which counts, Den, is the BT one. If it's a BT issue, that's all they will look at.
The reason I ask is because I just wondered if you'd run it and sent the results to IDNet, or whether you couldn't get it to work and so the problem just remains. :)
All the BT tests I have run since Friday teatime have come in at about 5900kbps which I can live with (normally 6300kbps: profile 6500) but before I rang idnet they were showing under 2000kbps in the evening. I will carry on checking and report back. ;D
:thumb:
Thanks to all for helping me decipher my speed issues, speeds have improved since BT intervened but I still experience dropouts and erratic speeds at times. This is a pic taken of the BT wiring about 30 metres from my house, why can't BT get their a*se in gear?!
[attachment deleted by admin]
Quote from: Den on Sep 20, 2008, 13:44:45
All the BT tests I have run since Friday teatime have come in at about 5900kbps which I can live with (normally 6300kbps: profile 6500) but before I rang idnet they were showing under 2000kbps in the evening. I will carry on checking and report back. ;D
Good news Den :thumb: :fingers:
Quote from: MO on Oct 04, 2008, 22:09:40
Thanks to all for helping me decipher my speed issues, speeds have improved since BT intervened but I still experience dropouts and erratic speeds at times. This is a pic taken of the BT wiring about 30 metres from my house, why can't BT get their a*se in gear?!
Quotewhy can't BT get their a*se in gear?!
Contradiction in terms Mo surely
Quote from: badpianoplayer on Oct 04, 2008, 23:00:37
Contradiction in terms Mo surely
Sorry my error.......speeds
had improved!
:thumb: :thumb: Heres to it staying that way Mo....... ;)
I thought those junction boxes were meant to be the other way up, to stop water ingress?
Quote from: Rik on Oct 05, 2008, 11:09:45
I thought those junction boxes were meant to be the other way up, to stop water ingress?
This one was also smashed to pieces with all the internals exposed to the elements!
That isn't going to help your line. :(
I wonder if this is pointed out that Bt will go out to it and fix it more securely and as it should be in an upright position.from what I can see isnt this likely to sway in the wind ? which no matter how secure inside must,even in time have an effect on the line in some way or another ?
Quote from: badpianoplayer on Oct 05, 2008, 12:17:25
I wonder if this is pointed out that Bt will go out to it and fix it more securely and as it should be in an upright position.from what I can see isnt this likely to sway in the wind ? which no matter how secure inside must,even in time have an effect on the line in some way or another ?
EXACTLY! I have noticed that I get more dropouts when it is a windy day (and I get a lot of those, I am at the 2nd highest point in Suffolk!).
So that's about 10' higher than the surrounding area then, MO? ;)
Wind is often a problem with overhead wiring, lines rubbing on trees being a major issue.
Quote from: Rik on Oct 05, 2008, 12:27:02
So that's about 10' higher than the surrounding area then, MO? ;)
Wind is often a problem with overhead wiring, lines rubbing on trees being a major issue.
A call or Email being the order of the day here surely.... :rant2:
BT are not eager to deal with such issues, David. Providing someone is receiving a service above their FTR, there is no fault as far as they are concerned, and if the voice side is OK, they don't take a huge interest, which is why we often recommend the 'intermittent crosstalk' trick.
I'm not sure what that is Rik but it sounds very much what I would do IE state there is a fault on the line lie I can hear other calls or something but it is affecting my phone line ( I would not mention BB) and point to the pole as a possibility
I wouldn't even mention the pole, unless there was visible physical damage, David. ;)
Learn something new every day.................I would bribe the engineer ;D
That can work. Bacon butties or chocolate biscuits can be a clincher. :)
Or a fiver in the back of the hand ;D ;D
Or that. :)
Quote from: Rik on Oct 05, 2008, 12:44:39
I wouldn't even mention the pole, unless there was visible physical damage, David. ;)
How did you know he/she was Polish? >:D
Because his name was Walter? :)
No it was Mr Sheen ;D
Quote from: Simon_idnet on Sep 03, 2008, 15:59:09Back in April we placed an order with BT for a 1Gbps 21CN (21st Century Network) WBC Host Link (the next generation of BT Central). The official lead time is 65 working days. We have now received an install date of 4th November = 180 working days!
In the meantime we will be working hard to get the balancing right.
Simon
Simon is it in yet?
Have you got the balance right....that was a song me thinks.
Dean AKA G7PKF
depressed as it make no diff to me as my exchange is Q3 2009---which will probarly slip.
I haven't heard whether it is in yet, Dean, though it was put back another 10 days last time I heard. The balancing and drop in demand, meantime, seemed to have resolved most issues and those that were left were down to exchange congestion.
Ta.....
Just checked, the hostlink has been further delayed, waiting for another date from BT. :(
wonder which will be in first.
my new line
the new central
21cn on my exchange
the third option looks the most likely Q3 2009 ::)
BT will change that date, Dean. :)
Better not >:(
They've moved mine twice already. :(