Ofcom today announced new rules intended to ensure that customers are able to switch to a different broadband provider quickly and easily. This follows a public consultation published in August.
From 14 February 2007, General Condition 22: Service Migrations will require broadband providers to supply consumers with a migration authorisation code upon request and free of charge. The new rules will also make it the responsibility of all broadband providers to ensure that technical and operational problems such as tag on line do not hinder consumers ability to switch.
About time to... :banana2:
At last!
How some of the ISP's have got away with their "cowboy tactics" over the years is beyond me.
Robin
Yes i agree about time ;D ;)
Make that a me too. I'm too shocked to write more, Ofcom actually doing something that's in our interests... Terrible. :o
QuoteAbout time to...
Yep.
Makes me laugh - 186k, Sleezee dsl (ezeedsl) get their customers by buying out companies such as mailbox, e7even etc and box them in without service "wait for 14 days for a cease, or join us" kind of thing.,..(note: the ceases rarely worked)
So with these new rules...there only way, and i mean only (no one in their right mind woulkd sign up out of free will) way of getting customers is out of the window!
As a very dissatisfied (and - at last - ex) Orange Customer I think it's kinda funny that less than two months after Orange changed their T&Cs to charge for MAC codes OFCOM kicked them where it must really hurt.
Never thought I'd say it about OFCOM, but let's hear it for the boys :)