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IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: wkb21 on Aug 12, 2008, 13:50:48

Title: Email connection
Post by: wkb21 on Aug 12, 2008, 13:50:48
My idnet.com email connection has been dropping out regularly recently, then restoring again.  Is there a current problem?

KB
Title: Re: Email connection
Post by: Rik on Aug 12, 2008, 13:52:30
None that I know of. Are you talking about the webmail interface, or access via a client? If the latter, which client and how is the mailbox set up, ie POP or IMAP? What AV software are you using?
Title: Re: Email connection
Post by: wkb21 on Aug 12, 2008, 13:55:35
Webmail with POP.  Don't know what AV is - - .
Title: Re: Email connection
Post by: Rik on Aug 12, 2008, 13:59:18
You're using both the webmail and POP interfaces? Are both dropping out, and if so, exactly what is happening, what error messages are you getting?

AV - Anti Virus.
Title: Re: Email connection
Post by: wkb21 on Aug 12, 2008, 14:04:08
POP3.idnet.com with Outlook Express.  AntiVirus software is AVG.
Title: Re: Email connection
Post by: Rik on Aug 12, 2008, 14:06:40
Are you getting an error message. We had a case recently where AVG was having an issue with its proxy server.
Title: Re: Email connection
Post by: wkb21 on Aug 12, 2008, 14:10:54
I'll have to check next time I lose connection.

Will report back.

Thanks.

KB
Title: Re: Email connection
Post by: Rik on Aug 12, 2008, 14:12:35
NP. :)

If you are able to access it during support hours (08:00 - 18:30), give them a call when the problem is present and they can look at what's happening at their end in real time.
Title: Re: Email connection
Post by: Inactive on Aug 12, 2008, 16:49:17
Quote from: wkb21 on Aug 12, 2008, 14:04:08
POP3.idnet.com with Outlook Express.  AntiVirus software is AVG.

Have you considered upgrading to Windows Live Mail, it is still free and far better than OE.

I use it with AVG, no problems at all. ;)
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