IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Simon on Aug 06, 2008, 21:11:04

Title: Another dropped PPP?
Post by: Simon on Aug 06, 2008, 21:11:04
Just had another short outage - anyone else?

INF       2008-08-06T21:04:30+01:00      ppp:  ppp0: No response to 3 echo-requests
NTC    2008-08-06T21:04:30+01:00    ppp:  ppp0: Serial link appears to be disconnected.
NTC    2008-08-06T21:04:33+01:00    ppp:  ppp0: Connection terminated.
INF    2008-08-06T21:04:33+01:00    ppp:  ppp0: connection lost, reconnecting...
WRN    2008-08-06T21:04:34+01:00    vrsip:  Broadband connection lost
INF    2008-08-06T21:04:35+01:00    ppp:  ppp0: LCP terminated by peer
NTC    2008-08-06T21:04:35+01:00    ppp:  ppp0: Connection terminated.
INF    2008-08-06T21:04:37+01:00    lmd:  pppoa0: creating VCC 0/38 encap 4 on dsl
NTC    2008-08-06T21:07:21+01:00    ppp:  ppp0: local IP address 91.***.*.**
NTC    2008-08-06T21:07:21+01:00    ppp:  ppp0: remote IP address 212.69.63.51
NTC    2008-08-06T21:07:21+01:00    ppp:  ppp0: primary DNS address 212.69.36.3
NTC    2008-08-06T21:07:21+01:00    ppp:  ppp0: secondary DNS address 212.69.40.3
INF    2008-08-06T21:07:21+01:00    ppp:  ppp0: up with ipv4 service on pppoa0
Title: Re: Another dropped PPP?
Post by: LesD on Aug 06, 2008, 21:13:48

Me too!  :eek4:

P.S.

For the sake of completeness here is the record of my outage:

INF  2008-08-06T21:04:24+01:00  sys:  ppp0: connection lost, reconnecting...
INF  2008-08-06T21:07:38+01:00  sys:  ppp0: Up with ipv4 service on pppoa0
Title: Re: Another dropped PPP?
Post by: Ann on Aug 06, 2008, 21:15:44
Mine was longer than that.. down at 9:03 and back at 9:09.. ooer..  :thumbd:
Title: Re: Another dropped PPP?
Post by: andrewx on Aug 06, 2008, 21:16:29
Yes, mine just dropped roughly between 21:05 - 21:10.

-Andrew
Title: Re: Another dropped PPP?
Post by: Philip on Aug 06, 2008, 21:18:09
me too  :bawl:

Wed, 2008-08-06 21:04:23 - LCP down.
Wed, 2008-08-06 21:04:26 - Initialize LCP.
Wed, 2008-08-06 21:04:26 - LCP is allowed to come up.
Wed, 2008-08-06 21:04:30 - CHAP authentication success
Title: Re: Another dropped PPP?
Post by: Simon on Aug 06, 2008, 21:20:23
Given that this is the second one in three days, I've dropped IDNet an email, asking for this to be looked into.  :)

Welcome, Andrew.  :)
Title: Re: Another dropped PPP?
Post by: Philip on Aug 06, 2008, 21:21:48
Quote from: Simon on Aug 06, 2008, 21:20:23
Given that this is the second one in three days, I've dropped IDNet an email, asking for this to be looked into.  :)


thanks Simon  :thumb:
Title: Re: Another dropped PPP?
Post by: net91 on Aug 06, 2008, 21:23:40
I wasn't at my computer at that time, but another IDNetter, Calum (http://www.idnetters.co.uk/forums/index.php?action=profile;u=1053), has told me he had a brief outage as the same time as andrewx.
Title: Re: Another dropped PPP?
Post by: Ray on Aug 06, 2008, 21:26:33
Me as well.
Title: Re: Another dropped PPP?
Post by: BrianM on Aug 06, 2008, 21:29:03
Yes dropped here as well about  2105   ;)
Title: Re: Another dropped PPP?
Post by: psp83 on Aug 06, 2008, 21:33:43
Wed, 2008-08-06 21:04:06 - LCP down.
Wed, 2008-08-06 21:04:10 - Initialize LCP.
Wed, 2008-08-06 21:04:10 - LCP is allowed to come up.
Wed, 2008-08-06 21:04:18 - CHAP authentication success

dsl4
Title: Re: Another dropped PPP?
Post by: Ann on Aug 06, 2008, 21:35:26
Welcome Andrew.. have a welcome karma  :)
Title: Re: Another dropped PPP?
Post by: esh on Aug 06, 2008, 21:37:39
*raises hand*
Title: Re: Another dropped PPP?
Post by: rgt247 on Aug 06, 2008, 21:39:23
Wed, 2008-08-06 21:03:57 - LCP down.
Wed, 2008-08-06 21:04:04 - Initialize LCP.
Wed, 2008-08-06 21:04:05 - LCP is allowed to come up.
Wed, 2008-08-06 21:04:20 - CHAP authentication success

Heres my log on dsl4
Title: Re: Another dropped PPP?
Post by: Steve on Aug 06, 2008, 22:11:04
This was part of my log when I lost PPP whether this points to BT as source of fault or Rik switching something off I am unsure. ;)

rhost = ESR9.Miltonkeynes4)

Title: Re: Another dropped PPP?
Post by: Simon on Aug 06, 2008, 22:14:46
That's it, Steve, he's obviously just got off the exercise bike!  ;D
Title: Re: Another dropped PPP?
Post by: Philip on Aug 06, 2008, 22:15:41
Quote from: Simon on Aug 06, 2008, 22:14:46
That's it, Steve, he's obviously just got off the exercise bike!  ;D
or it threw him off  :eek4:
Title: Re: Another dropped PPP?
Post by: Glenn on Aug 06, 2008, 22:28:08
Mines has not dropped all evening, I'm on dsl4 if that makes a difference.
Title: Re: Another dropped PPP?
Post by: Inactive on Aug 06, 2008, 23:14:12
Same here Glenn, nothing on dsl4 here.
Title: Re: Another dropped PPP?
Post by: Sebby on Aug 06, 2008, 23:39:45
INF 2008-08-06T21:03:45+01:00 sys:  ppp0: connection lost, reconnecting...
INF 2008-08-06T21:07:24+01:00 sys:  ppp0: Up with ipv4 service on pppoa0


I'm on gw5.
Title: Re: Another dropped PPP?
Post by: Simon on Aug 07, 2008, 00:30:39
GW5 here too. 
Title: Re: Another dropped PPP?
Post by: psp83 on Aug 07, 2008, 00:31:32
Could of been the thunder that caused it  ???
Title: Re: Another dropped PPP?
Post by: esh on Aug 07, 2008, 00:43:25
gw5 also
Title: Re: Another dropped PPP?
Post by: DAB Badboy on Aug 07, 2008, 07:00:04
Quote from: Glenn on Aug 06, 2008, 22:28:08
Mines has not dropped all evening, I'm on dsl4 if that makes a difference.

I'm on dsl4, didn't drop connection but *did* loose DNS during the 'glitch' ...
Title: Re: Another dropped PPP?
Post by: Sebby on Aug 07, 2008, 09:13:10
Quote from: psp83 on Aug 07, 2008, 00:31:32
Could of been the thunder that caused it  ???

That would more likely affect sync.
Title: Re: Another dropped PPP?
Post by: Simon on Aug 07, 2008, 09:15:03
Had a reply from Andrew:

"There were no system-wide outages that we are aware of around that time yesterday either on our side or BT's.
I will get your line checked with BT to see if there are any issues present on your line specifically and let you know."


I have replied, pointing out that it wasn't just me, with a reference to this thread.
Title: Re: Another dropped PPP?
Post by: Sebby on Aug 07, 2008, 09:17:06
Thanks, Simon.
Title: Re: Another dropped PPP?
Post by: Rik on Aug 07, 2008, 09:30:18
I lost PPP at 21:04:16, so it's not a gateway issue.
Title: Re: Another dropped PPP?
Post by: drummer on Aug 07, 2008, 09:48:19
Wed, 2008-08-06 21:04:20 - CHAP authentication success
Wed, 2008-08-06 21:04:23 - LCP down.
Wed, 2008-08-06 21:04:25 - Initialize LCP.
Wed, 2008-08-06 21:04:25 - LCP is allowed to come up.
Wed, 2008-08-06 21:04:44 - CHAP authentication success

dsl4
Title: Re: Another dropped PPP?
Post by: Simon on Aug 07, 2008, 12:18:55
Heard back from Andrew again:

Despite the flag on your line, BT turned nothing up so it must have been a blip.

We've seen a number of end users affected by a ppp drop around the time you mention, but it wasn't as the result of anything within our network that we can see.

There were a number of thunderstorms overnight in the region which can commonly cause stale sessions on the BT network side.

Though there have been no official notifications regarding this from BT, we feel this is likely what caused the drops.
Title: Re: Another dropped PPP?
Post by: Rik on Aug 07, 2008, 12:33:20
I suspect that's as much as anyone can guess for such a brief outage. I've never heard of thunder affecting PPP before, though.
Title: Re: Another dropped PPP?
Post by: vitriol on Aug 07, 2008, 12:33:46
I lost connection around 9pm last night too.  Unplugged router from the phone line, left it 30 secs and then put it back in.  Been fine since.

Title: Re: Another dropped PPP?
Post by: Simon on Aug 07, 2008, 13:04:13
Quote from: vitriol on Aug 07, 2008, 12:33:46
I lost connection around 9pm last night too.  Unplugged router from the phone line, left it 30 secs and then put it back in.  Been fine since.

I just left mine alone and waited, then it came back on it's own after a couple of minutes.
Title: Re: Another dropped PPP?
Post by: Sebby on Aug 07, 2008, 13:26:57
Quote from: Rik on Aug 07, 2008, 12:33:20
I suspect that's as much as anyone can guess for such a brief outage. I've never heard of thunder affecting PPP before, though.

Me neither. I'm not convinced that was the cause.
Title: Re: Another dropped PPP?
Post by: Rik on Aug 07, 2008, 15:31:04
Unless it affected a data centre?
Title: Re: Another dropped PPP?
Post by: Steve on Aug 07, 2008, 16:03:17


Quote from: Rik on Aug 07, 2008, 15:31:04
Unless it affected a data centre?

Thats what I wondered last night

Quote from: stevethegas on Aug 06, 2008, 22:11:04
This was part of my log when I lost PPP whether this points to BT as source of fault or Rik switching something off I am unsure. ;)

rhost = ESR9.Miltonkeynes4)


Title: Re: Another dropped PPP?
Post by: Rik on Aug 07, 2008, 16:04:58
I noticed you were passing by, Steve. ;)
Title: Re: Another dropped PPP?
Post by: Sebby on Aug 08, 2008, 09:16:32
Quote from: Rik on Aug 07, 2008, 15:31:04
Unless it affected a data centre?

True - it's possible.
Title: Re: Another dropped PPP?
Post by: Simon_idnet on Aug 08, 2008, 09:43:07
After denying any problems and claiming all was well we have now received notification from BT that they are to be perform "engineering works" on their router that connects to us. This is to take place in the early hours (00:01 to 06:00) on the morning of Thursday 14th. With the possibility of follow-up works in the same time frame on 28th August. We can expect one or more periods of downtime during these windows.

Regards
Simon
Title: Re: Another dropped PPP?
Post by: Rik on Aug 08, 2008, 09:44:22
Thanks, Simon. Curious that they are taking two weeks to do the follow-up, if needed...
Title: Re: Another dropped PPP?
Post by: Simon on Aug 08, 2008, 11:29:00
Thanks for the info, Simon.  :)
Title: Re: Another dropped PPP?
Post by: Sebby on Aug 08, 2008, 19:17:37
Thanks, Simon (D). :thumb:
Title: Re: Another dropped PPP?
Post by: Steve on Aug 09, 2008, 22:51:09
PPP down again for 5mins .gw5 via milton keynes
Title: Re: Another dropped PPP?
Post by: Simon on Aug 09, 2008, 23:28:06
Hmm... nothing in my logs, Steve.
Title: Re: Another dropped PPP?
Post by: Sebby on Aug 10, 2008, 02:03:52
Nor here...
Title: Re: Another dropped PPP?
Post by: Rik on Aug 10, 2008, 09:44:43
My logs are clear too. I suspect the BT router which is due for attention this week.
Title: Re: Another dropped PPP?
Post by: Steve on Aug 14, 2008, 07:53:07
No evidence of any service interruptions for last night in my router log. What ever BT did last night they must have done it very very quietly.
Title: Re: Another dropped PPP?
Post by: Rik on Aug 14, 2008, 08:25:12
It always happens when I flag the outage, Steve. They do it to make me look silly. ;) (Obviously, they don't know I'm quite capable of that all by myself! ;D)
Title: Re: Another dropped PPP?
Post by: psp83 on Aug 14, 2008, 08:40:46
or did they do anything? you know what BT are like. say they will do something and don't do it.
Title: Re: Another dropped PPP?
Post by: Rik on Aug 14, 2008, 08:41:40
There's a 'follow up', if required, in a fortnight.
Title: Re: Another dropped PPP?
Post by: Steve on Aug 14, 2008, 08:44:00
Quote from: psp83 on Aug 14, 2008, 08:40:46
or did they do anything? you know what BT are like. say they will do something and don't do it.

Those were also my thoughts, someone probably forget his flask and had to return home.
Title: Re: Another dropped PPP?
Post by: Inactive on Aug 14, 2008, 09:14:57
Quote from: Rik on Aug 14, 2008, 08:25:12
. They do it to make me look silly. ;)

:zip: :zip:
Title: Re: Another dropped PPP?
Post by: Rik on Aug 14, 2008, 09:20:55
 :tongue: :tongue: :tongue: :tongue: :tongue: ;D
Title: Re: Another dropped PPP?
Post by: Simon on Aug 14, 2008, 11:49:42
Perhaps you should just leave the message up, then we won't have any more problems!  ;D
Title: Re: Another dropped PPP?
Post by: Rik on Aug 14, 2008, 12:06:39
Well, there is a follow-up due on August 28, of course...  >:D
Title: Re: Another dropped PPP?
Post by: Inactive on Aug 14, 2008, 12:10:01
Quote from: Simon on Aug 14, 2008, 11:49:42
Perhaps you should just leave the message up, then we won't have any more problems!  ;D

Good thinking... :thumb: ;D
Title: Re: Another dropped PPP?
Post by: Baz on Aug 18, 2008, 15:58:24
   anyone have a drop today about 3.50pm for about 5 mins here  ???
Title: Re: Another dropped PPP?
Post by: Rik on Aug 18, 2008, 16:02:21
Nothing here, Baz.
Title: Re: Another dropped PPP?
Post by: Baz on Aug 18, 2008, 16:04:24
glitch in the system
Title: Re: Another dropped PPP?
Post by: Rik on Aug 18, 2008, 16:05:04
Ah, but whose system? ;)
Title: Re: Another dropped PPP?
Post by: Baz on Aug 18, 2008, 16:06:14
THE system  maybe  :o :o  ;)
Title: Re: Another dropped PPP?
Post by: Rik on Aug 18, 2008, 16:07:53
I didn't know there was one, Baz, I thought it was all guesswork and chaos. ;D
Title: Re: Another dropped PPP?
Post by: Moley on Aug 18, 2008, 16:08:05
I'm having odd service outtages - very brief but definitely out all the same.  Always between 9 and 10pm - weird.  Haven't got any stats to post like you guys - where do I find those?
Title: Re: Another dropped PPP?
Post by: Baz on Aug 18, 2008, 16:09:03
Quote from: Rik on Aug 18, 2008, 16:07:53
I didn't know there was one, Baz, I thought it was all guesswork and chaos. ;D


that sounds about right yeah   ;D ;D
Title: Re: Another dropped PPP?
Post by: Rik on Aug 18, 2008, 16:09:21
Check here, Chris:

http://www.kitz.co.uk/adsl/frogstats.htm

Your router is probably listed with instructions on extracting the data.
Title: Re: Another dropped PPP?
Post by: Moley on Aug 18, 2008, 16:29:57
Hmm well my router isn't listed but looking at the other linksys ones the interface is the same - but it doesn't tell me where I should type the command..... adslctl info --stats

Title: Re: Another dropped PPP?
Post by: Rik on Aug 18, 2008, 16:42:49
If it's this you mean:

Turn debug on:
http://192.168.1.1/setup.cgi?todo=debug

start telnet:
telnet 192.168.1.1

type in command:
adslctl info --stats

Then you need to first turn debug on via your web browser, then open a command prompt window and telnet to the router, then enter the command.