Hi
I posted on this form a while ago about there being long delays when switching between web sites. During this delay the message on the status bar in Firefox would display "looking up... [website]". Since then I have started using a service called Open DNS, this has drastically speeded things up. Although I do still see the "looking up..." message, it is shown for about a second. (The old topic can be found here (http://www.idnetters.co.uk/forums/index.php?topic=8403.0).)
I am wondering; should I be seeing this message at all, if not what could be causing it (I've seen a few BT vans around recently) and what it actually means.
Thanks for any replies,
Daniel.
(I have attached a screeshot of the message in Firefox.)
[attachment deleted by admin]
Hi Daniel
I rarely see that message and, since the DNS problem was resolved, haven't seen it at all using iDNet's servers. It might be worth your while moving back from OpenDNS and see if it helps.
The vans shouldn't be indicative of an issue like this, it's at network, not connection, level.
Do I need to change the DNS setting on my router or can I just change back to IDNET's on my computer to test the issue.
Thanks
Daniel
Just change on the computer, Daniel, unless you have set OpenDNS manually on the router, in which case set that to automatic and Windows can be automatic or you can specify the IDNet servers. Note that if you do need to alter the router, it will cause a new PPP session to be negotiated.
Ok I will see how things go with IDNET's DNS servers.
Thanks
Daniel
Keep us posted. :)
I have changed my router back to automatic settings. I am still seeing the "looking up..." message, but it only remains on screen for less then a second. Is it normal to see it at all for this short amount of time?
Thanks
Daniel
Personally, I wouldn't consider that a worry, Daniel, as long as you're getting through to the sites in good time. :)
As Simon says, unless it's causing you a problem, don't worry. For the record, though, it's rarely displayed long enough on my machine for me to actually see it.
The delay certainly isn't long enough to bother me. I just wondered wheather I should be seeing the message at all. It is only very rarely it's pauses with that message for a longer time.
Thanks for your help
Daniel
Any particular sites that you're aware of, Daniel? It may be that they are not cached. What happens if you re-visit shortly afterwards?
If I re-visit shortly after I don't see the message at all.
I don't always see the message with every website, but the actual websites it seems to affect seem to change and be quite random.
Have you set Firefox to clear all your data when you close it, Dan? It could just be looking up images if the cache is cleared each time.
Quote from: Simon on Jul 14, 2008, 18:42:36
Have you set Firefox to clear all your data when you close it, Dan? It could just be looking up images if the cache is cleared each time.
Not that I know of. I've attached a screenshot of where I checked. I'll look anywhere else you suggest to see if this is happening.
[attachment deleted by admin]
That looks fine, Daniel. All I can suggest is that you note the affected sites and let IDNet have a list to check out. If you can ping them, and send those in too, it will help.
Do I use Terminal (MAC OS X 10.5) to ping the site, if so what command?
Sorry, I don't 'do' Macs, but if no-one here can answer you, support will be able to tell you what to use.
I'll try to find out, if not I'll phone support tomorrow.
Thanks
Daniel
Look out for Tacitus, he's a Mac-user. I'm sure that there are others, but his name springs to mind. :)
I've found this (http://kb.iu.edu/data/ajok.html), which I'll try following.
That seems to be what you need - or you could ping from the router.
I pinged IDNET's website just to try it out, I have attached a screenshot of what I see. Is this what I should send IDNET with the website that the the issue occurs with?
Thanks
Daniel
[attachment deleted by admin]
If you can cut and paste, so much the better, but that's the data. :thumb: Is your line interleaved?
Not that I know of. How would I check?
Have a look at your router's stats. If there are references to FEC it's interleaved. If, otoh, there's a reference to fast path, it's not.
I can't find any reference to FEC on my router.
I am attempting to find wheather I am using fast path or interleaved.
I have tried to find out wheather I am using interleaved or fast path using the method below, but I keep getting an error message saying 'stats not found'.
(Method from this (http://forum.kitz.co.uk/index.php?topic=48.msg456) website.)
You have to go round the houses a bit to get the information, but it's not too difficult.
First logon to the router and then select this address:
http://192.168.0.1/setup.cgi?todo=debug
which should result in a screen which just says 'Debug enable'.
(That's assuming that you haven't changed the router's IP address from the default).
Then exit from the web interface and open a command-line window. Type:
telnet 192.168.0.1
You should get a BusyBox welcome message to confirm that your telnet connection is established.
Now type:
cat /proc/avalanche/avsar_modem_stats
This will give you a stream of information about the ADSL connection. Scroll up and find a section something like this:
[Upstream (TX) Interleave path]
CRC: 0 FEC: 0 NCD: 1
LCD: 0 HEC: 0
[Downstream (RX) Interleave path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Upstream (TX) Fast path]
CRC: 1 FEC: 68 NCD: 0
LCD: 0 HEC: 0
[Downstream (RX) Fast path]
CRC: 49 FEC: 0 NCD: 0
LCD: 0 HEC: 0
In this example the interleave figures are all zero, apart from the first NCD value, which always seems to be 1, so this router is in fast mode. If you see zeros in the fast path sections and other figures in the interleave sections, then interleave is on.
Eric
I can't help you there, Dan, as I don't have a Netgear anymore, but hopefully someone else will be able to. :)
Are there any other ways of finding out wheather I'm using interleaved?
Thanks
Daniel
Other than asking IDNet, I think that's the only way, but someone should be able to give you some more help.
Ok thanks, I will phone IDNET support tomorrow if I don't get anywhere before.
The method you're using, Dan, is the one I would. Possibly it's a firewall issue.
I have the firewall that comes with MAC OS X enabled and the router has a firewall. Which one of these is likely to be causing the problem?
Thanks
Daniel
(I've attached a screeshot of the error message if it's of any use.)
[attachment deleted by admin]
If anything, it would be the machine firewall, but the not found message makes me wonder whether it's router firmware. What model is it?
It's a Netgear DG834PN (http://www.netgear.co.uk/wireless_modem_router_dg834pn.php). (I have installed the latest firmwere updates.)
I'll try with my machine's firewall disabled.
Don't know the PN, Dan, but I think it has a Broadcom chipset, so may well need a different command. Check ThinkBroadband or the Netgear forums if disabling the firewall doesn't work (or just ask support...)
I think I will just ask support if I don't get anywhere with the firewall disabled.
That's the quick way. :)
No luck with the firewall disabled, phoning support now.
I've spoke to support and they said that my router does not display information about wether it is using interleaved or fast path. They pinged my router and said from the way it is responding it is highly likely that intervealing is not being used.
Odd, given the ping times, I'd have sworn you were on interleaving. ???
Quote from: Rik on Jul 15, 2008, 17:20:53
Odd, given the ping times, I'd have sworn you were on interleaving. ???
The pings times shown in the screenshot I posted previously?
Yes. I ping IDNet in 23-25ms normally, and I do have interleaving on. OTOH, I am close to a BT RAS, which might make the difference.
Is interleaving generally faster?
Nope, it normally adds between 10ms and 30ms to your ping :)
Is there anyway to alter whether fast path or interleaving is used?
If it's on, but not as a measure to stabilise your line, then it can be turned off. The default setting is auto - it's only used when the error count goes up. OTOH, unless you're a gamer, a few ms on a ping will have no impact on your use of the 'net.
So changing this setting would not make any difference to the time taken to switch between webpages, or the "looking up..." message showing up?
(I have looked on the internet for more information about finding out whether my router is interleaving (and so far found nothing) and also posted on the Netgear Forum (http://forum1.netgear.com/showthread.php?t=27322).)
Thanks
Daniel
In practical terms, a difference of a few milli-seconds is too brief for you to see. :)
Quote from: Simon on Jul 14, 2008, 17:44:21
Personally, I wouldn't consider that a worry, Daniel, as long as you're getting through to the sites in good time. :)
Does this advice still stand then?
Yes. :)
Ok, thanks for your help.
(If I do find out whether my router is using intervealing I'll post here.)
NP, Dan. :)
I have noticed that the two only times I have recently had to wait a while on the "looking up..." message was on this website;
www.gmx.com (http://www.gmx.com)
I have pinged this website and the results are below;
Ping has started ...
PING www.gmx.com (213.165.64.202): 56 data bytes
64 bytes from 213.165.64.202: icmp_seq=0 ttl=56 time=56.008 ms
64 bytes from 213.165.64.202: icmp_seq=1 ttl=56 time=56.408 ms
64 bytes from 213.165.64.202: icmp_seq=2 ttl=56 time=59.794 ms
64 bytes from 213.165.64.202: icmp_seq=3 ttl=56 time=58.811 ms
64 bytes from 213.165.64.202: icmp_seq=4 ttl=56 time=61.200 ms
64 bytes from 213.165.64.202: icmp_seq=5 ttl=56 time=57.716 ms
64 bytes from 213.165.64.202: icmp_seq=6 ttl=56 time=64.627 ms
64 bytes from 213.165.64.202: icmp_seq=7 ttl=56 time=57.848 ms
64 bytes from 213.165.64.202: icmp_seq=8 ttl=56 time=57.275 ms
64 bytes from 213.165.64.202: icmp_seq=9 ttl=56 time=60.195 ms
--- www.gmx.com ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 56.008/58.988/64.627/2.454 ms
(I have been on this website quite a lot as it's my email service and have only been paused on the "looking up..." message twice.)
That's rather :karmic: Dan! I used to use GMX, and then it went all German, and they stopped POP3 access. Now, it seems it's back again! That will do nicely for my ever increasing collection of email addresses! :thumb:
Oh, sorry, but I don't have any answers for your problem, but I get 'Waiting for...' when I log into the site. Maybe it's to do with the Java applet?
I can reccomend GMX, I have used it with POP3, IMAP and their web interface and all work well. Good amount of storage space as well.
I also get the "Waiting for message...", as far as I know thats not a problem.
It may be the routing or the remote servers - you'll see the same message on the BBC news site if a major story breaks. :)
So it's just the increased demand on the servers?
Usually, yes.
I am starting to have the issues where I am paused on the "looking up..."message for quite long periods of time again. ???
I think it's time I phoned support with this one.
I'm certainly seeing no DNS delays, Dan. Have you tried pinging the DNS servers? 212.69.36.3 Primary, 212.69.40.3 Secondary.
I'm averaging 25ms.
Just pinged the DNS servers. Results below;
212.69.36.3
Ping has started ...
PING 212.69.36.3 (212.69.36.3): 56 data bytes
64 bytes from 212.69.36.3: icmp_seq=0 ttl=59 time=34.255 ms
64 bytes from 212.69.36.3: icmp_seq=1 ttl=59 time=33.566 ms
64 bytes from 212.69.36.3: icmp_seq=2 ttl=59 time=34.524 ms
64 bytes from 212.69.36.3: icmp_seq=3 ttl=59 time=49.485 ms
64 bytes from 212.69.36.3: icmp_seq=4 ttl=59 time=35.275 ms
64 bytes from 212.69.36.3: icmp_seq=5 ttl=59 time=34.711 ms
64 bytes from 212.69.36.3: icmp_seq=6 ttl=59 time=33.922 ms
64 bytes from 212.69.36.3: icmp_seq=7 ttl=59 time=38.074 ms
64 bytes from 212.69.36.3: icmp_seq=8 ttl=59 time=33.283 ms
64 bytes from 212.69.36.3: icmp_seq=9 ttl=59 time=32.691 ms
--- 212.69.36.3 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 32.691/35.979/49.485/4.713 ms
212.69.40.3
Ping has started ...
PING 212.69.40.3 (212.69.40.3): 56 data bytes
64 bytes from 212.69.40.3: icmp_seq=0 ttl=61 time=41.112 ms
64 bytes from 212.69.40.3: icmp_seq=1 ttl=61 time=33.221 ms
64 bytes from 212.69.40.3: icmp_seq=2 ttl=61 time=34.182 ms
64 bytes from 212.69.40.3: icmp_seq=3 ttl=61 time=32.829 ms
64 bytes from 212.69.40.3: icmp_seq=4 ttl=61 time=35.735 ms
64 bytes from 212.69.40.3: icmp_seq=5 ttl=61 time=33.227 ms
64 bytes from 212.69.40.3: icmp_seq=6 ttl=61 time=38.082 ms
64 bytes from 212.69.40.3: icmp_seq=7 ttl=61 time=33.132 ms
64 bytes from 212.69.40.3: icmp_seq=8 ttl=61 time=37.022 ms
64 bytes from 212.69.40.3: icmp_seq=9 ttl=61 time=37.445 ms
--- 212.69.40.3 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 32.829/35.599/41.112/2.628 ms
The problem is not constantly happening, just every now and then I'll be stuck with the "looking up..." message for a while. It doesn't seem to be affecting any sites in particular.
Your pings are higher than mine, but they seem to be consistently so. It would be worth a check with support, in case they can see something odd happening from their end. If not, try using OpenDNS, and see if it persists. If so, it would suggest a line, router or machine setup issue. The Open DNS servers are 208.67.222.222, 208.67.220.220.
I'll try those things.
Thanks for your help.
Daniel
I've spoken to support and they have suggested it could be a software problem(with Firefox), or my firewall blocking port 80 for the web browser.
Hopefully, both easy to eliminate?
I have checked that port 80 is not blocked on my firewall. I also had a programme called little snitch (http://www.obdev.at/products/littlesnitch/index.html) installed, which I have now removed.
I am still experiencing the issue in Firefox. I'm going to see what things are like in the Safari web browser.
That should eliminate all the variables except router and firewall - but the latter seems unlikely if you're getting web pages displayed.
Are you talking about the firewall on the machine or router?
Thanks
Daniel
I have disabled my machines firewall, so I'm now only behind my router's firewall. Hopefully removing this variable helps find the cause of the problem.
Firefox has its own dns cache you can enable it or disable it by using the add on DNS Cache1.2. You could try flushing the OS DNS cache and restarting the DNS service
I'll will try that.
I suppose it means if Firefox has it's own DNS cache then something wrong with the software could cause this issue and only affect firefox?
What is Firefox doing when it displaying this message, and what are the equivalent messages in other browsers?
Thanks
Daniel
Quote from: net91 on Jul 17, 2008, 16:21:58
I suppose it means if Firefox has it's own DNS cache then something wrong with the software could cause this issue and only affect firefox?
That would be my view.
QuoteWhat is Firefox doing when it displaying this message, and what are the equivalent messages in other browsers?
Making a DNS request of the servers and waiting for a response from them. I've not seen the message in other browsers, and can't make it happen in IE or Opera right now. :(
I've never seen the message in Safari or Internet Explorer so I'm wondering whether this points to it being a software issue with Firefox, I guess I'll just have to look out for long, and unexplained, pauses in Safari and see to indicate whether the issues is occurring there.
It could be Firefox getting into a fight with the OS. It's definitely worth trying to disable the FF cache and see if that helps.
I have the DNS cache of Firefox disabled, so I will flick through as many website as possible to try and see if the problem occurs.
Would you say it is necessary to keep my machines firewall disabled?
It shouldn't be, but as a non-Mac user, I can't be definite.
After a little browsing I'm still experiencing the issues with Firefox's DNS cache disabled.
I'll see what things are like in Safari. Is the "Contacting..." message in Safari the same as the "Looking up..." message in Firefox?
Have you tried flushing the OS cache? I only use apples for eating but via terminal the commands are below
lookupd -flushcache os tiger and below
dscacheutil -flushcache leopard
:thumb: I'll do that now.
I think I've done it, I got no message after running the command, but no error either. (screenshot attached)
[attachment deleted by admin]
My pings to IDNet's DNS' are normal. I have say that a few months back I was having a lot of trouble with sites taking a long time to load, and I never did get to the bottom of it, but it seems to have disappeared anyway.
Interesting that it just disappeared in the end Sebby.
Things seem better in Safari so far, but I've not really given it long enough to be sure.
Thanks
Dan
Well things seem ok to me so far in Safari, and I've used Internet Explorer a little on a Windows machine and that seems ok.
I'm going to have to leave it until Monday now as I'm working all day Saturday and at a BBQ for my sister's birthday Sunday. Thanks to everyone who has posted.
:thnks:
Dan
Keep us posted. :)
Just noticed this thread - I've been having just this lookup delay problem the last few days using the Maxthon 2 browser (based on the IE engine). It happens fairly randomly, and sometimes you wait 10-15 seconds to access a web page, sometimes the page is accessed and the delay happens part-way through loading. It happens both on my Win XP desktop and my Vista laptop, and also happens if I switch to Firefox, so I don't think it's specifically an OS or browser problem. It's not happening at the moment, so maybe whatever was causing it has gone away (famous last words).
It might be worth letting support know - that way, if there's a pattern, it's easier for them to spot.
Quote from: dlorde on Jul 21, 2008, 00:34:04
Just noticed this thread - I've been having just this lookup delay problem the last few days using the Maxthon 2 browser (based on the IE engine). It happens fairly randomly, and sometimes you wait 10-15 seconds to access a web page, sometimes the page is accessed and the delay happens part-way through loading. It happens both on my Win XP desktop and my Vista laptop, and also happens if I switch to Firefox, so I don't think it's specifically an OS or browser problem. It's not happening at the moment, so maybe whatever was causing it has gone away (famous last words).
That does sound like the same issue. Have you tried using different DNS servers such as Open DNS, to see whether that speeds things up?
Good point... I've been using OpenDNS since the problem with IDNet's DNS, but now they've fixed it, I guess it's worth going back to IDNet's DNS and see if that helps.
Keep us posted.
I have received an email from Netgear support about finding out whether my connection is interleaved. They suggest enabling logs to be sent to my email address, but if I can't see anything about interleaving on the log on my router I'm not sure a log being emailed to me will be of any help. Does the emailed log contain more information?
Dear Daniel,
Thank you for choosing NETGEAR. My name is Ruban and I will be your support engineer.
I understand that you want to know how to check interleaved connection through the router.
We will be working to assist you in resolving the issue you described. Because we are doing this online it may require a few mail exchanges before we can resolve the issue. We will do our best to help resolve your case at the least possible time.
To receive alerts and logs by e-mail, please do the following:
Log into router configuration page.
Open Internet Explorer or any other browser and access the site : http://192.168.0.1 (or) http://www.routerlogin.com/basicsetting.htm
On the left side window under Content Filtering click on E-mail
Select the Turn E-mail Notification On check box above.
In the Send To This E-mail Address box, type the e-mail address where the alerts and logs will be sent. Use a full e-mail address (for example, ChrisXY@myISP.com).
In the Outgoing Mail Server box, type the name or IP address of the outgoing SMTP mail server of your ISP (for example, mail.myISP.com).
If you leave this box blank, no alerts or logs will be sent to you.
Check My Mail Server requires authentication if you need to "login" to your SMTP Server in order to send E-mail. If this is checked, you must enter the user name and password for the Mail Server.
Tip: You used this information when you set up your e-mail program. If you can't remember it, check the settings in your e-mail program.
Send E-Mail alerts immediately
If you want E-mail alerts sent immediately whenever a security incident occurs, select the appropriate check boxes.
Send logs according to this schedule
If you want logs sent, select one of the options:
If you selected Weekly, then select which day of the week.
If you selected Weekly or Daily, select the time of day for the e-mail to be sent.
Note: If E-mail logging is enabled, and the log is filled before the day/time specified to send it, it will be sent when full.
Click Apply to have your changes take effect.
We hope that the steps provided above would help resolve the problem/case. Please feel free to contact us again if you will require further assistance.
A system generated e-mail will be sent to your e-mail address to inform you that we have responded to your inquiry. Please DO NOT REPLY to the e-mail sent to your e-mail address. Instead, If you want to reply to the message above and have additional query, please click "no" when the system ask you "Was your problem resolved with the information provided by the NETGEAR representative above?"
When you select YES, your case will be closed and a separate e-mail containing a survey link will be sent to you to measure your customer support experience.
Thanks again for choosing NETGEAR. Have a great day!
Sincerely,
Ruban
Technical Support
NETGEAR, Inc.
http://my.netgear.com
Thanks
Dan
Frankly, Dan, I don't think they've read your question. The log will just show firewall activity, drops in connection etc. It won't contain interleaving information unless they've drastically changed it. Try it, but I suspect you may need to be persistent with them. :(
That's what I thought, and this is the third time they've sent the same thing as I've asked them how this information helps me to tell whether the connection is intervealed. I will try it anyway to see if it does work.
It's fairly typical Netgear level 1 response, I'm afraid. Try, send them a copy of the email and ask them to tell you where the interleaving information is. ;)
Will do. (It makes you appreciate IDNet's support.)
:thnks:
Surely idnet support will be able to tell you whether your interleaved or not? Having been messing round with a Dg834g v2 this weekend I coudn't find detailed adsl stats either. However one solution,a lot of a faffing required is to use DMT tool , which should give you the info, but I believe your using a mac which would mean installing windows :eek4:
ISTR they couldn't be sure, Steve, which I thought was odd...
Could try this may work???http://www.kitz.co.uk/routers/netgeardg834_interleaving.htm (http://www.kitz.co.uk/routers/netgeardg834_interleaving.htm)
We tried that, Steve, but it didn't work. The PN version uses, I think, the Broadcomm chipset and doesn't respond to the old AR7 commands it seems.
Sorry missed that!! not much choice then. DMT tools or borrow a different router.
Yup. :(
It sounds like a typical Netgear response, having not read the question at all. ::)
Sadly, yes. Drives you batty, doesn't it. :mad:
Quote from: stevethegas on Jul 22, 2008, 17:50:02
Surely idnet support will be able to tell you whether your interleaved or not? Having been messing round with a Dg834g v2 this weekend I coudn't find detailed adsl stats either. However one solution,a lot of a faffing required is to use DMT tool , which should give you the info, but I believe your using a mac which would mean installing windows :eek4:
I have access to a Windows machine that's connected to the router so I could try DMT tool on that.
Quote from: Sebby on Jul 22, 2008, 23:42:07
It sounds like a typical Netgear response, having not read the question at all. ::)
I'm going to try what that Netgear support email suggests just in case, and if it doesn't work I'll email them again and see if I get anywhere. :fingers:
:mad: indeed Rik.
Frustrating as hell, and there's little any of us can do about it - except not buy in the future, but that doesn't help the current problem. :(
Yup, and my experience with their phone support is no better.
IDNet should be able to give you your interleaving status...
Don't know if this will work on a Mac, but it worked on Windows:
http://dg834gt.mognuts.com/NetgearRouterUtility.html
Click on "Get detailed modem statistics", then click "Download netgear.cfg", which should download a cfg file. Open it with a text program that reads formatting. On mine, line six reads: Channel: Interleave, so I'm guessing the alternative would be Channel: Fast.
Just a thought.
Thanks, Drummer. :thumb:
Thanks Drummer, it worked. ;D :karma:
My connection is interleaved.
That explains the ping times, then. Did you see your error counts in the process?
Bit Errors: 0 0
Is this it?
No, I was interested in FEC errors, Dan (and how long the router has been 'up').
I'm not really sure where to look. I've attached the file to this post.
[attachment deleted by admin]
If I'm reading that right, you seem to have had about 3.25M errors in 41 hours, about 20 a second, in which case interleaving is justified.
So does this mean I should just leave interleaving on, or does it indicate a problem with my connection?
Yes, leave it on. It's not a problem as such, it's just that you are picking up enough noise to generate errors. I also have interleaving on for that reason.
Ok, thanks for looking at the file. :karmic:
NP. :) Thanks. :thumb:
I've now closed the case with Netgear support.
:happy:
Very wise - you could go grey very fast otherwise. ;D
After a few days of using Safari the problem does seem to be affecting it as well. I will get stuck on "Contacting..." for long periods of time.
I've spoken to IDNet support again and they've suggested that it may be an issue with my router or the TCIP elements on my computer. They have suggested I try and reset the settings on my router. They've also said that I will need to speak to a Mac engineer about any possible problems with the TCIP elements on my computer.
So I'll give these things a try.
Quote from: net91 on Jul 15, 2008, 11:11:11
I have the firewall that comes with MAC OS X enabled and the router has a firewall. Which one of these is likely to be causing the problem?
Thanks
Daniel
(I've attached a screeshot of the error message if it's of any use.)
Diving into this very late but there is a typo in your screen shot which is why you're getting "not found" as a response.
It should be
cat /proc/avalanche/avsar_modem_stats
but you have typed
cat/proc/avalanche/avsar_modem_stats
note the missing space between "cat" and the first "/"
Thanks RickR, I've found whether I'm interleaved now anyway.
The problem is also occurring on two Windows Vista machines connected to the same router (one of them is connected via ethernet and one is connected via wireless.)
I'm going to try resetting my router to factory defaults as IDNet support have suggested.
Is it possible this problem is being cause my a malfunctioning or damaged router (as in one the needs replacing)? ???
It's possible, Dan. Can you borrow a router from anyone?
I've restored my router to factory defaults (I also left it off for about half an hour to let the line reset), so I'll see how things go.
Quote from: Rik on Jul 23, 2008, 15:37:10
It's possible, Dan. Can you borrow a router from anyone?
Everyone I know either only has one router or none at all.
Quote from: net91 on Jul 23, 2008, 15:31:07
Is it possible this problem is being cause my a malfunctioning or damaged router (as in one the needs replacing)? ???
I believe its always worth while having a spare router even if only to eliminate it as the potential source of a problem. Interestingly I had an issue with one machine running vista last weekend with looking up delays. I didnt swap the router as the other machines were ok, I flushed the dns cache, stopped and restarted the dns service all to no avail. My only solution was to change the adaptor DNS settings from automatic to manual (using idnet DNS on router and machine). Now the only delay is accessing the router from that machine so I solved the browsing delay but not the source of the problem.
Quote from: net91 on Jul 23, 2008, 17:05:03
Everyone I know either only has one router or none at all.
IDNet might be willing to lend you one.
Quote from: stevethegas on Jul 23, 2008, 17:18:25
I believe its always worth while having a spare router even if only to eliminate it as the potential source of a problem.
I agree, Steve, I have a cupboard full of spare bits for just that reason. That and I can't bring myself to throw anything away. ;)
Quote from: Rik on Jul 23, 2008, 17:31:15
I agree, Steve, I have a cupboard full of spare bits for just that reason. That and I can't bring myself to throw anything away. ;)
I would be very embarrassed to state how many routers I have lying around :)
Do I just speak to support to see if they are willing to lend a router?
Quote from: stevethegas on Jul 23, 2008, 17:18:25
I believe its always worth while having a spare router even if only to eliminate it as the potential source of a problem.
I will replace the router if I can determine it's the source of the problems, but I would like to be sure first if possible. I suppose I may just have to get one for testing purposes (may be usefull in the future as well).
Anyway for now I'll just see how things are now I've reset my router. I just want to get to the bottom of this now.
Hi Dan
If you ask support nicely, they have been known to lend routers, though usually it's when there's a line issue. Worth a try.
Quote from: stevethegas on Jul 23, 2008, 17:40:36
I would be very embarrassed to state how many routers I have lying around :)
Go on, be brave, no-one is listening. ;)
Hi
I'll try. Are their hours 9am-5pm?
8 - 6:30, Mon - Thurs, 8 - 6 Friday. :)
:thnks:
If the problem is still there hopfully it occurs before they close this evening.
:fingers:
Quote from: Rik on Jul 23, 2008, 17:46:53
Go on, be brave, no-one is listening. ;)
Netgear DG834g v2,Netgear DG834gt ,Belkin G+mimo,Linksys wg54gs,Zyxel P660HW, 2Wire 2700 HGV and in my opinion the best of the bunch a speedtouch 585v6.The netgears' dont seem to like the heat and the wireless was always a problem,The belkin was ok but again suffered from wireless problems. the Zyxel I really struggled to understand the port forwarding,the 2wire gives me an inferior sync and thus profile and has no UPNP. The linksys gets used as an additional wireless access point which seems to help throughput wihen multiple wireless devices are being used and seems to have a higher ouput than the 585v6 :-[ :-[
Does anyone experience a delay when they go onto this site;
http://www.teletext.co.uk/ (http://www.teletext.co.uk/)
I was using the Google news page to try loading a few different websites and experienced the problem on this site. I have experienced it twice with this site recently, so I just wanted to check it's not an issue with this site.
About 0.5 seconds on looking up, but only the first time.
Pings timeout, a tracert times out when it enters their network, so it may just be that their routers are set not to respond to pings.
It took me quite alot more than that, although normal every other time I try and load it. I would say this means the issue is still there. :(
Check my addition, Dan, but there does seem to be a delay in resolution. Support can take a look at it and see what's happening.
Does their routers not being set to respond to pings affect the loading speed of the page?
Quote from: Rik on Jul 23, 2008, 18:13:28
Check my addition, Dan, but there does seem to be a delay in resolution. Support can take a look at it and see what's happening.
Do you mean you are seeing a delay on this page?
No, their routers not responding just make it harder to run normal diagnostics to see where the delay is.
IDNet can look at the DNS server to see that's it's resolving OK, which it appears to be from the ping (213.165.3.20). However, I note that the resolution takes longer than, say the BBC.
Thanks
I'm going to see what other sites are like since I reset my router.
What happens if you insert instead the IP address for www.teletext.co.uk into your browser? Do you still get the delay?
I do, Steve. There's a significant connection delay, which is why my instinct is that this is a fault within the teletext network or specific server.
I'm not receiving the delay at all with the teletext website now.
The issue does seem to happen randomly with random websites, also not always as frequently as other times. For instance I could go on Amazon and there will be a delay (with the "Looking up..." message), go onto the BBC website and it'll be fine, then go back to Amazon and have no delay. And then another time I will have a delay on the BBC website, and Amazon will be fine. Also I found that sometimes I will get delayed on the "Looking up..." or "Contacting..." message fairly frequently or sometimes not very often at all.
???
Quote from: Rik on Jul 23, 2008, 18:29:40
I do, Steve. There's a significant connection delay, which is why my instinct is that this is a fault within the teletext network or specific server.
Seems that is the only website I've had trouble with so far maybe resetting my router has sorted things out. :fingers:
You really need to talk to support, Dan, I think we've taken it as far as we can along the 'self help' route. :( I do believe, though, that the site/network is the issue with teletext.co.uk, based on my own observations. I've seen no delays on Amazon or the BBC (though the latter can slow down at peak times).
I will phone support.
(I was just using BBC and Amazon as an example.)
Thanks for all your help on this issue anyway.
NP. :)
I have an old USB modem from when I used to be with Tiscali Broadband. I wonder whether, if I set the dialer on the computer to IDNet's settings, I could use that as a test.
You certainly can, Dan. :thumb:
I'm connected now through the USB modem on a Windows Vista laptop and I'm still having the problem. I'm guessing this rules out there being a specific problem with the machine or router. ???
Anyway I'll phone support tomorrow.
I've spoken to support and they've suggested I see whether the problem occurs with scripts disabled. So I've installed this (https://addons.mozilla.org/en-US/firefox/addon/722?id=722) add on for Firefox so I can do this.
Keep us posted, Dan.
I'm interesting to hear whether this makes any difference.
Well so far I have had no problems with scripts disabled.
I have been experiencing this problem with multiple machines (and using a different modem), so I can't think it's a software issue causing the problem when scripts are enabled. Any ideas?
:think:
It could just be coincidental, of course, given that the looking up delays are intermittent.
The problem seems to have gotten worse. I'm now experience long delays between almost every page, and lots of timeouts. :mad:
I guess I'll be calling support on Monday.
I think it's the only thing you can do, Dan. :)
:fingers:
Let us know what they say. :)
Point them at this thread, Dan, then they can see what's been tried.
Will do.
IDNet are sending a test router, which should be here tomorrow.
That should narrow the search, they're good like that. :thumb: If they follow normal practice, it will be configured for your account, you should only have to plug it in.
Quote from: net91 on Jul 28, 2008, 12:25:02
IDNet are sending a test router, which should be here tomorrow.
That's good to hear. Let us know. :thumb:
I've got the router, but I've been unable to try it out over the last two days. I'm going to tomorrow. I'll post how it goes on here.
Thanks Dan, it will be interesting to resolve this one. :)
I have to say, I still haven't experienced it for quite some time now.
I've tried the test router a little on Friday and I think there was an improvement, although due to the intermittent nature of the problem I can't really be sure. Anyway I'm going to compare my router and the test router all day today, seems it needs to be sent back tomorrow. I'll post how it goes here.
Cheers, Dan! :)
Dan, make sure that you don't force more than 10 re-syncs in an hour by swapping the routers, or you are likely to trigger an increase in your d/s noise margin.
I've just put IDNET's router in place of mine so it's connected to everything mine was (except I've left a spare ethernet cable from it for a laptop to be connected to it in place of the wireless on my router) and I'm going to leave it there all day now to test it thouroughly. I've also swapped the filter and RJ11 cable that connects to it just to rule that out.
In a way I sort of hope I find I can blame my router because then I can just replace it and finally solve this issue. What is the average life of a router (mine is about a year old)?
It would certainly be better if it was the router. :fingers:
My Linksys started causing problems after only a year, which is when I moved to the wonderful 2700HGV!
I've never liked Linksys routers...
How long have you been using your 2700HGV Lance?
Quote from: Sebby on Aug 04, 2008, 13:40:58
I've never liked Linksys routers...
Me neither!
Quote from: net91 on Aug 04, 2008, 13:42:25
How long have you been using your 2700HGV Lance?
I've just had a look back at the thread I started when I got it, and it was the 18th July, last year! I've since gone from the old hardware to the newer (dual SSID) hardware, but both are as reliable as each other.
Thanks Lance. It's something to think about since I may be replacing my router soon.
Another 2700 fn here, Dan. Faster sync, less noise susceptibility, far more reliable.
It would seem that it was my router causing the problem as I've not run into any major delays while using the router from IDNet over yesterday and this morning.
There where a few sites I had slight problems with, but due to previous problems with them (see previous posts on this thread), I think it is down to those sites. I did notice that I didn't have the issue if I visited the sites again shortly after. The sites and ping results for them are below;
(They're all all links from the Google News (http://news.google.co.uk/) page.)
http://news.xinhuanet.com/english/2008-08/04/content_8953161.htm (http://news.xinhuanet.com/english/2008-08/04/content_8953161.htm)
Ping has started ...
PING a1051.g.akamai.net (84.53.137.34): 56 data bytes
64 bytes from 84.53.137.34: icmp_seq=0 ttl=59 time=24.215 ms
64 bytes from 84.53.137.34: icmp_seq=1 ttl=59 time=23.723 ms
64 bytes from 84.53.137.34: icmp_seq=2 ttl=59 time=29.572 ms
64 bytes from 84.53.137.34: icmp_seq=3 ttl=59 time=23.615 ms
64 bytes from 84.53.137.34: icmp_seq=4 ttl=59 time=33.924 ms
64 bytes from 84.53.137.34: icmp_seq=5 ttl=59 time=22.966 ms
64 bytes from 84.53.137.34: icmp_seq=6 ttl=59 time=23.421 ms
64 bytes from 84.53.137.34: icmp_seq=7 ttl=59 time=24.610 ms
64 bytes from 84.53.137.34: icmp_seq=8 ttl=59 time=23.851 ms
64 bytes from 84.53.137.34: icmp_seq=9 ttl=59 time=30.203 ms
--- a1051.g.akamai.net ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 22.966/26.010/33.924/3.601 ms
http://www.teletext.co.uk (http://www.teletext.co.uk)
Ping has started ...
PING www.teletext.co.uk (213.165.3.20): 56 data bytes
--- www.teletext.co.uk ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss
http://www.enews20.com/news_Almost_150_Dead_In_Temple_Stampede_In_India_10057.html (http://www.enews20.com/news_Almost_150_Dead_In_Temple_Stampede_In_India_10057.html)
Ping has started ...
PING www.l.enews20.com (83.246.75.249): 56 data bytes
--- www.l.enews20.com ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss
Anyway I think this leaves me with a simple solution to the problem - get a new router.
:solved: :happy:
Thanks to everyone who has helped with this.
:karmic: :thnks:
Good news, Dan! :thumb:
Glad you got there, Dan. :thumb:
Great stuff, Dan! :thumb:
Goods news. It's certainly easier when it's the router that's to blame. :thumb:
Yes I'm glad I can just replace my router, it's a nice simple solution.
Again thanks to everyone.
:ithank: