Hi all,
My pipex contract is going to end in may 21st, and they require me to let them know a month in advance that i want to cancel with them. So i'm going to ring them this monday april 21st to get my mac code, i was wondering when do i give it to idnet? can i arrange them to take over from 21st of may?
Thanks
If you contact IDNET CS and explain they will be able to sort it all out for you. It's a free number as well. But only Mon to Fri.
IDNet Studio, The Spirella Building, Letchworth, Herts SG6 4ET. UK
T: 08000 267 237 | E: contactus@idnet.net
Hi and welcome! :welc:
When you get your MAC code you can give it to IDNet at any time, but in your case you would give it a few days before your contract with pipex expires. I think all MAC codes expire after 30 days too. You can just request a new after that though so no dramas there.
Hi for what its worth I got my mac code from Tiscali and gave it over to IDnet I think within a few hours and they did the rest they really are so helpful,and I cant recall the exact details but the way I did it ensured that there was not any problems when it came to expiry of the mac code.as it was already in another isps hands so to speak, so in my case I covered all areas and gave it over almost immediately and then the migration went OK.There were one or two problems but none related to either the actual process of migration and certainly nothing which could be done from IDnet .It was a BT problem which I would not think you will have. hope this helps and look forward to welcoming you. 8)
Hi Jim
Welcome to the forum. :) :welc: :karma:
Most migrations take 3-5 working days to go through. Personally, I'd arrange a date of May 15 with IDNet. That allows a couple of days in hand in case BT mess anything up. As Alf says, if you have a word with them, they'll organise a date to suit you.
Note that, once you have signed up and received your login details, you can set up your email addresses, web space, blog space and photo album before you actually move. The email will work immediately, so you can let people know your new address in good time.
:welc: :karma:
IDNet were happy to arrange a particular date for a couple of my migrations. I placed the order online, then called them straight away. :)
Hi Jim, and :welcome:
What they said. :)
I'm always the last :grn: :welcome: :karma: :sanity: :ukflag: Dont want to overdo it :happy: :happy:
Well almost David, I missed this one.. :blush:
:welc: :karma: :thumb:
WOW :eek4:
I didn't expect all these responses so soon!
Thankyou very much people, i'll take on board all your advice and hope to be joining IDNET very shortly.
The package i'm looking to get is the supermax, the "Priority at the Exchange" quote caught my attention and was thinking how they could set this up, do they tell BT to put my connection to the top of their exchange or is it a setting at the home of IDNET servers?
Sorry about the questions, i'm just intrigued how its achieved.
Thanks
Hi Jim
SuperMax is routed differently on the BT network, and it's that which gets it the priority. It's really a service designed for businesses, but available to the rest of us. Once you reach IDNet, you'll get the same speeds as everyone else, the real benefits are the priority across the BT network and, of course, the higher upload speed.
Relax Jim you have arrived at the font of all knowledge with great peeps.I know sod all but I'm just good at asking questions >:D >:D
Super! Thx
At the moment with pipex i get a sync of 5mb and when i do a speed test its like its lying to me always 1mb and if im lucky over 2mb sometimes on a up to 8mb service. When i joined them a year ago i got throttled instantly because i downloaded alot of data in that first week, i couldn't do anything about it because i was bined in a 12 month contract :(
My next door neighbour has bt broadband and they get sync of 5.7mb and their speed tests kinda confirm that, but they told me they've had many problems in the past and with the call centre mostly made up of people from india who are hard to communicate with they had no choice but to stay with them and cope with the problems.
To put it simple:
When i saw this company IDNET, i thought it was too good to be true, being unrestricted with an english helpline answering in a few rings and with only 1 month contracts. The reviews about this isp on the internet made me make up my mind straight away what i was gonna do and that is join it :)
So thanks people for all your helpful responses, i hope to be enjoying the same experiences that you registered IDNET customers are having atm. :thumb:
I'm sure you will be, Jim. IDNet make a point of not over-subscribing their network, so your line will go as fast as physics allow at all times, subject to BT congestion (which none of use can escape).
Quote from: jimconsole on Apr 19, 2008, 16:34:12
When i saw this company IDNET, i thought it was too good to be true, being unrestricted with an english helpline answering in a few rings and with only 1 month contracts. The reviews about this isp on the internet made me make up my mind straight away what i was gonna do and that is join it :)
This is what makes them so good. The service is great, you can call a free or geographical number, speak to one of just a few dedicated people, always get through straight away... What more could anyone ask for? :P
Quote from: jimconsole on Apr 19, 2008, 16:03:26
WOW :eek4:
I didn't expect all these responses so soon!
Thankyou very much people, i'll take on board all your advice and hope to be joining IDNET very shortly.
The package i'm looking to get is the supermax, the "Priority at the Exchange" quote caught my attention and was thinking how they could set this up, do they tell BT to put my connection to the top of their exchange or is it a setting at the home of IDNET servers?
Sorry about the questions, i'm just intrigued how its achieved.
Thanks
Hi ya,
I'm on that package and its flawless to behonest.
never had any connection issues and what you see in my sig below is pretty contant no matter whne i'm surfing.
really is worth the dosh! :thumb:
Hi Jim,
I've just recently migrated to IDNet (been on their service for 3 days now) and already I'm seeing a great improvement over my old ISP (Nildram/Tiscali). Initially there were some latency / speed issues but it sorted itself out really quickly (I've had my best ever speedtest yesterday too.)
The people both on this forum and at support are really helpfull. eg. I had a problem setting up my photo gallery, I emailed support and got a reply saying the problem had been sorted about 2 hrs later!
You won't regret migrating :)
Oh and :karma:
Quote from: badpianoplayer on Apr 19, 2008, 15:54:47
I'm always the last
Not this time!
Hi Jim, and :welcome:
:congrats: on choosing a great place to be :thumb:
You won't be disappointed.
Morning all, Hi Jim, looking forward to welcoming you to Idnet The land of milk and honey You will not regret the change and I am sure all will go smoothly.
:welcome: :happy: :welc: :welcome:
Now I'm last here ;D
Quote from: Den on Apr 20, 2008, 10:18:43
Now I'm last here ;D
Well you are Welsh! ;)
Quote from: jimconsole on Apr 19, 2008, 13:49:11
My pipex contract is going to end in may 21st, and they require me to let them know a month in advance that i want to cancel with them. So i'm going to ring them this monday april 21st to get my mac code, i was wondering when do i give it to idnet? can i arrange them to take over from 21st of may?
Thanks
When you ring Pipex let them know you want to
migrate not that you want to terminate your service with them. If you do the latter they may well shut you off more or less immediately.
It might be worth you hopping over to the Pipex forum on TBB. Several people have fallen foul of Pipex admin snafus, so forewarned might be forearmed as they say.
That said my sister left Pipex about 6 weeks ago to come here. No trouble except for a minor problem I had with setting up Apple Mail for her. When I rang iDNet the phone was answered in three rings (honest!) and Miriam had the problem sorted no messing. After Pipex it was good to find support that was a) comprehensible and b) knew what they were talking about.
I doubt you'll regret coming here.
I know what you mean there Tactitus :rant2:
When i was with bt broadband i decided to leave and go to pipex, i cancelled the contract and so a few days after - pipex asked me for the mac code, But when i asked bt for it they said its too late because theres already a cease on my line and so had to setup a new activation data with pipex which waisted time.
Don't really fancy having the same happening here especially with the £47 activation charge :(
All the speedtests i do now, they show i'm with isp Tiscali uk limited and not (Pipex) who are well known for their traffic management apparantly. Discusted that they never told us pipex customers that we are now part of an inferior network. :mad:
Quote from: jimconsole on Apr 20, 2008, 14:45:37
Discusted that they never told us pipex customers that we are now part of an inferior network. :mad:
I'm presuming that they didn't do a mailshot because even
they realise they were putting you on an inferior network >:D
Plus the fact that they don't communicate with their customers. After all, customers aren't important to them, profits are (which is ironic, as I believe they are making huge losses).
And always have...
and hopefully always will do!
Just phoned pipex to get my mac code, they said i will receive it in 5 days. Also asked me for a mobile number so they can contact me to make sure i get it! i'm surprised to hear that they would go all out to do that for me. But i heard if they don't give me the code then they would get into trouble from ofcom?
Anyway i'll keep checking my mailbox this week for it, hopefully they will keep to their word. :fingers:
They are bound by the Ofcom code of conduct to provide the MAC within 5 working days, Jim. I think they've had enough complaints recently to be wary of not doing so.
The phone call will be to offer you something in an attempt to make you stay, but they should have your MAC ready too.
Quote from: Sebby on Apr 21, 2008, 13:11:06
The phone call will be to offer you something in an attempt to make you stay,
:bawl:
Don't fall for their lies.
Even if they'd offered me a free year, I'd have declined.
Quote from: Rik on Apr 21, 2008, 11:15:06
They are bound by the Ofcom code of conduct to provide the MAC within 5 working days, Jim. I think they've had enough complaints recently to be wary of not doing so.
Dont want to get your hopes up but although I phoned them the content of your call sounds similar,fingers crossed for you Jim because my mac code was very soon.......after such a conversation :fingers: :fingers:
I decided to ring pipex to make sure they had my correct email address to send the mac to, found out they send it via post. She asked when i requested it (monday) and said the mac code is on her screen now and i could write it down lol Your spot on there david, very soon indeed eh :laugh:
How do you tell if your on an LLU network? it takes longer to switch to another isp i've heard and will resync for 10 days or so?
Thanks
Hi Jim
Probably the easiest way to test whether you are LLU or not is to try the BT speed test. If that repeatedly fails to recognise you, you're probably LLU. Alternatively, give the MAC to IDNet, they will know from its format. It does take a little longer to migrate from LLU as physical work is required at the exchange, and you will experience some downtime (an hour or so usually). As the connection is, effectively, a new one, you then enter the 10 day training period, but not all lines make heavy weather of it.
Hi Rik
Thanks for the quick response.
I did the test got these results, if any good to you?
The speed test has completed on test server speedtester1.nat.bt.com for user 01********** and you have downloaded a 1.7Mb file at a speed of
964 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.
Your IP address is 80.42.221.**, your browser is reported as being Microsoft Internet Explorer 7.0 and is running on Windows XP.
BT would regard the speed ranges shown below as normal service:
For 250kbps End Users speeds between 50 - 250kbps.
For 500kbps End Users speeds between 100 - 500kbps.
For 1000kbps End Users speeds between 200 - 1000kbps.
For 2000kbps End Users speeds between 400 - 2000kbps.
What URL did you use, Jim? Normally, you would have been given your IP profile and sync speeds.
If you didn't use http://test.speedtester.bt.com:50301/, could you try that please? If you did, it may well be an indication of being LLU.
Yep that's the one i used, bad news then Rik? lol
I'm guessing so, but as I've never been on an LLU connection, I don't know for sure. A BT test normally appears like this:
Test1 comprises of Best Effort Test:
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 406 kbps
Though, hopefully, not the last line which was down to TalkTalk iirc. ;)
When I migrated from f2s LLU my MAC code started with "LL".
Thanks, Noreen. Did you ever do a BT test from LLU?
Ah mine starts with LA
I don't think that I ever tried, Rik. My LLU connection, EasyNet not Pipex or Tiscali, was always good and very consistent. I only migrated because of their imminent sale to Tiscali.
Jim, I'd still be a suspicious of that "L". :)
Quote from: jimconsole on Apr 23, 2008, 18:41:39
I decided to ring pipex to make sure they had my correct email address to send the mac to, found out they send it via post. She asked when i requested it (monday) and said the mac code is on her screen now and i could write it down lol Your spot on there david, very soon indeed eh :laugh:
How do you tell if your on an LLU network? it takes longer to switch to another isp i've heard and will resync for 10 days or so?
Thanks
Well done Jim another one under the wire............run before the spotlight falls on you ;D ;D
Can you remember the format of your MAC, David?
Not to worry though, i'll probably be ordering my package tomorrow rather waiting further down the line for either pipex or bt to mess up. Be nice to get on a decent isp for a change :P (well, after the training period :) )
You might find the training period is fairly painless, Jim - mine was. :)
Nice! Looking forward to joining.
Ta for help :thumb:
Hope it all goes well, Jim!
Great news Jim, no looking back now! :thumb:
Just migrated over to IDNET people :)
Must of took roughly a minute on the phone to exchange details etc and checked my inbox after and have all the login details etc already!!!
I don't think you could get a quicker service could you?
Ive been given the activation date of april 29th, so is around the 5 day mark which is expected with me possibly being on an LLU network, or that they don't count weekends.
Was just wondering at moment my router settings with pipex/tiscali are ATM Encapsulation: Bridged LLC because VC-MUX gets me disconnected at random times. I see IDNET require VC-MUX so do i used Bridged VC-MUX or Routed VC-MUX?
Thanks
Hi Jim
They don't count weekends, so it's three working days. As soon as you get the confirmation emails, don't forget that you can set up your email addresses etc from your accounts page. Given that it's happening in three working days, my guess is that you are not LLU, so you probably won't even notice the migration happen.
You want the router set to routed VC-Mux, 0, 38, MTU of 1500.
Great!
Thanks for that Rik :thumb:
Quote from: jimconsole on Apr 21, 2008, 11:11:55
Just phoned pipex to get my mac code, they said i will receive it in 5 days. Also asked me for a mobile number so they can contact me to make sure i get it! i'm surprised to hear that they would go all out to do that for me. But i heard if they don't give me the code then they would get into trouble from ofcom?
Anyway i'll keep checking my mailbox this week for it, hopefully they will keep to their word. :fingers:
We had the same problem, fortunately I had managed to get the direct mobile number of a Pipex engineer who was being made redundant, we he called me on the day I cancelled the account, he asked if I had asked for my MAC code and I said yes and that it would be sent in the post, (this was the 16th April), he then said "Oh I can give you that now over the phone" I gratefully accepted and got straight onto Idnet to set my account up. We had a phonecall yesterday evening from someone in the MAC code department at Pipex to check I got my MAC code ok...and guess what we haven't, thats 8 days late, she didn't seemed bothered and just said thanks we will update our records.
In other words if I'd left it to Pipex and not took the initiative I wouldn't be with Idnet now.
Best decision I made his year!
Quote from: leehampton on Apr 24, 2008, 20:35:18Best decision I made his year!
To get out of Pipex, yes! To join IDNet? Yes again!! :thumb:
Regarding the strange format of that BTspeedtest.
When I was on AOL I was on a fixed 2Mb service (well 1Mb mostly) this was the format of all my BTw speed test results. As soon as I got on IDnet on a max adaptive service that AOL told me I was on the format changed to the one you're all familiar with. Never had an unbundled connection.
Thanks for that. :thumb:
Hi people,
From today i'm now a user of IDnet and have been connected since early morning today. But theres a problem i think :-\
I decided to do a few speedtests and everytime its the same speed result, even if i choose say a server thats from another country! the results are in my sig below.
My next door neighbour on bt did a speedtest for me and had this result:
(http://www.speedtest.net/result/265256580.png) (http://www.speedtest.net)
As you can see theres a huge difference in the download speed compaired to mine, but my upload seems to be fine.
So i wanted to ask, is this normal for the first day of activation? or do i need to ring support?
Thanks
Hey Jim.
I think you have a case of the stuck 2000k profile. Would be handy if you could do a BT speedtest and that will tell you what your IP profile is.
Hi Jester,
Thx for replying.
This is the outcome i get when i input my telephone number into the bt speedtest website and click GO.
Unexpected result received when querying the network to find your services connection details. Please try again shortly, but if this problem persists raise the issue with your service provider.
I did try this site out earlier a few times but i get the same thing.
Are you using FF or IE? Thats the only problem with BT speed tester its very temperamental.
Were you an LLU migration, Jim, I can't remember? :blush:
I think you've got the classic 2Mbps profile on migration, it should lift automatically in 3-5 days. If not, contact support.
Yep, same result on either browser.
I'm not 100% sure Rik, but it took around 5 days to complete the migration/activation (inc weekends) so if they don't work weekends then its 3 days so maybe an ip stream i think.
Is this kinda a training period im in or something similar?
If it's not LLU, there's no new training period, but people coming from Pipex often seem to arrive with a 2M profile for some reason. :( It didn't used to happen, so may be down to the introduction of Tiscali's systems.
If you phone support, they'd be able to confirm your profile for you.
Oh I see :o
I'll do that, thanks Rik :thumb:
Your spot on there guys.
Apparantly they are retraining the line to get the best maximum speed, therefore the 2mb profile will rise in a few days or so, (if not tell them).
Thanks ;)
Glad we guessed right, Jim. As I said, this seems to be happening with Tipex refugees, I suspect that IDNet have noticed that the incoming profiles don't look as good as they should. :) Heaven will be along shortly. :thumb:
Nice one Jim...
Thanks for your patience, Jim. I'm sure it will be rewarded. :karmic:
Good stuff, Jim. :thumb:
Hi Jim,
I am also a very new addition to the wonders of Idnet, coming from a long standing relationship with Pipex...the divorce was more like War of the Roses. The one thing I can assure you of is that Idnet don't lie everything gets done when they say it will, you get great speeds and everyone on this forum is a genuinely nice person. I promise you I am a cynical old man (36) and they are slowly turning me into a tree hugging hippy..giving love and joy and more importantly good karma to all I meet.
It's quite an unusual experience!!
(http://www.speedtest.net/result/265484180.png) (http://www.speedtest.net)
At 36, you're one of the youngsters round here, Lee! >:D ;D
Quote from: leehampton on Apr 29, 2008, 22:28:21
they are slowly turning me into a tree hugging hippy..giving love and joy and more importantly good karma to all I meet.
You see what happens when ex-Freeserve customers get together. ;D :out:
Quote from: Simon on Apr 29, 2008, 22:34:25
At 36, you're one of the youngsters round here, Lee! >:D ;D
:hehe:
I Have mentioned this on another page but as im new to this i feel i must join the debate, or should i say put my oar into the debacle caused by the once great pipex fiasco, and sorry to repeat myself
im new to idnet but, after almost a year of broken promises of better speeds and so called sweetners to stay with pipex, i asked for a mac code on 28th march, this duely came back and was invalid, i was charged £100 for breaking my contract with pipex, even tho the promise of better speeds by upgrading didnt materialise, some days my speed was as low as 87kbps, after numerous phone calls to premium rated amatuer technicians i finaly got my code and joined idnet, and more than pleasantly surprised by courtesy i have recieved on phone im also very impressed with internet speeds im recieving.
Thank you IDNET for restoring my faith in isps
You can keep saying that all day, Stirling. :thumb:
ok
im new to idnet but, after almost a year of broken promises of better speeds and so called sweetners to stay with pipex, i asked for a mac code on 28th march, this duely came back and was invalid, i was charged £100 for breaking my contract with pipex, even tho the promise of better speeds by upgrading didnt materialise, some days my speed was as low as 87kbps, after numerous phone calls to premium rated amatuer technicians i finaly got my code and joined idnet, and more than pleasantly surprised by courtesy i have recieved on phone im also very impressed with internet speeds im recieving.
Thank you IDNET for restoring my faith in isps
lol sorry thats last time i will mention them, just lookin forwards now to hopefully years of a decent internet connection
and thanx for the welcome you guys
We're happy you're happy, and we're happy because we get the service and support. IDNet aren't the cheapest, but when something does go wrong, you quickly see what you're paying for. :)
Quote from: stirling on Apr 30, 2008, 09:47:08
I Have mentioned this on another page but as im new to this i feel i must join the debate, or should i say put my oar into the debacle caused by the once great pipex fiasco, and sorry to repeat myself
Thank you IDNET for restoring my faith in isps
Many of us have been there. :thumb:
This all started when i was hostin a chat room usin the winmx service, for four years there was no problems but once tiscali , who i left because of poor service and bandwidth throttlin, took over my problems started, its taken over a year now to be free of pipex and i cant believe the difference in service, when i called pipex it was premium rated and no one ever helped with the problems, i was promised 3 free months rental to make up for time i couldnt connect but instead they took double out my bank, then when i finaly managed to get a mac code, after contacting to offcom, they told me there was nothing to pay as i was in credit and they still took £100 from my bank account, i just hope this goes a little way to explain why i feel so anti pipex.
Its nice to find like minded people who have had similar problems and found a solution and to hear idnet dont throttle bandwidth, im excited at prospect of becoming an internet user once again, although not sure how keen my wifes gonna be now.
Keep up the good work and ill be checking the forum regular
Not only don't they throttle, but if you get a problem, it's a freefone number (geographic available if you're calling from a mobile) and it will be answered in a few rings by someone who doesn't read from a script, and who will take ownership of your problem.
It's worlds apart from the other 17 ISPs I've used. ;D
Best ever isp i had was liberty surf, remembethem? paid £60 for a full years subscription could use net anytime and throttlin hadnt been invented, havent quiet gone through 17 isps but ah for the good old days, but then again maybe i should just stay quiet and not show my age ;)
I must have missed Liberty in my travels. I was first online in 1983, using a 1200/75 acoustic coupler, then moved to a 300 baud modem, graduating through all the subsequent standards to 56k before moving to BB. I must get out more. :)
You were online before I was born, Rik!
They had internet in 1983 :eek4: I was happy with my c64 back in them happy days...
Quote from: Lance on Apr 30, 2008, 13:30:06
You were online before I was born, Rik!
Same here! :eek4:
Quote from: Lance on Apr 30, 2008, 13:30:06
You were online before I was born, Rik!
Don't make me feel any older. :)
Quote from: Malc on Apr 30, 2008, 13:41:24
They had internet in 1983 :eek4: I was happy with my c64 back in them happy days...
No, back then it was all local BBS', linked by Fidonet. It took 24 hours to get an email delivered. Prestel (a teletext-like service) changed many things and was the start of the online community as we now know it.
Quote from: Sebby on Apr 30, 2008, 13:46:28
Same here! :eek4:
My name is
not Methuselah!! :P ;D
oopa sorry ric, what have i started , age is just a number, just some of us have more numbers than others ;D
lol
I have a very round number - it's the size of my waist! ;D
Quote from: Lance on Apr 30, 2008, 13:30:06
You were online before I was born, Rik!
Rik s first speed test can be found on the dead sea scrolls,also I believe that a guy called moses had his written in stone and was so unhappy he threw them down a big mountain...didn't know tiscali had been around that long >:D
You're right - I used to peak at one glyph per minute. ;D
:rofl2: biblical proportions !!!!!!!!
I'm faster now, though, my speeds are hiero. ;D :out:
Before i migrated 1 glyph per min with pipex would have been an improvement.
Pipex was the first dial-up ISP I used. I found them to be insufferably arrogant and left fairly quickly. I'm rather pleased that I got the pain over with before contracts started to be used. :(
Totalise
http://www.ciao.co.uk/totalise_co_uk__77411
My first ISP, free dial up and they even gave you free shares, the more you used it, the more you got.
Most of my former ISPs seem to have perished or been taken over, Malc. Worrying that... :whistle:
Mentioning libertysurf again made me wonder what happened to them, i now recall they were swallowed up by tiscali, who i then left to join pipex because of poor service, hmmmmm then tiscali come onto the scene with pipex, a case of deja vu?
Look out, they're following you around. ;D
i aint gonna buy shares in idnet ,,,,,,,,,,,,,,,,,,,, just in case
Actually, buying shares would be great for customers, imo, as it would give us a say in how the company operates...
maybe we should start a new topic, persuadin idnet to give us poor mortals a discounted share scheme or somethin, as a reward instead of a yearly tax free bonus maybe a gallon of unleaded ?
If IDNet did ever want to raise cash, offering shares to customers might be a very good move. All we have to do is persuade them. :)
Quote from: Rik on Apr 30, 2008, 20:05:43
If IDNet did ever want to raise cash, offering shares to customers might be a very good move. All we have to do is persuade them. :)
Agreed, although that might be good from our pov, it might not be so good from where iDnet are standing. There are benefits from being a smaller, wholly owned company! Once you go public you have another set of problems to deal with, unless they made it a private offer via some form of investment vehicle. Even then they are surrendering control which they might not want to do.
I must admit that having seen how Zen have expanded I am intrigued as to what iDNet might want to do.
I was just thinking that if they did have to raise capital by selling shares, having customers with a vested interest in the business could prove a good moved. Simon & Tim might see it differently, of course.
im going to bed to think of some more witty comments, thanks ric & co for an entertaining days forum , ill deff be back for more >:D
Bed!! We don't allow people to sleep around here mate. ;)
I haven't slept since I joined. :P
I have that effect. :eek4:
:hehe:
Now im getting a decent net connection with idnet im sure sleep will become a thing of the past again, so watch out you lot i dont shut up ;D
Don't worry, mate, they're already used to me. ;D