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Technical News & Discussion => Broadband, Internet & General Computer News & Discussion => Topic started by: Rik on Apr 06, 2008, 13:24:43

Title: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 13:24:43
I'm getting a lot of timeouts to their servers. Anyone else?
Title: Re: Any 1&1 email users?
Post by: Glenn on Apr 06, 2008, 13:26:49
I use them for one of my email address's but not noticed anything today.
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 13:27:23
Thanks, Glenn. I'll go take a look at the site.
Title: Re: Any 1&1 email users?
Post by: scook94 on Apr 06, 2008, 13:29:07
Yup Rik, I use them for my email and web hosting. Can't reach my site or 1and1. Tried a tracert and get nowhere after redbus-gw2-g0-1-331.idnet.net.
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 13:29:16
Both my control panel and their main site are timing out too. :(
Title: Re: Any 1&1 email users?
Post by: Glenn on Apr 06, 2008, 13:32:20
I sent myself a test email, it hasn't arrived so far
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 13:33:35
I've switched to OpenDNS but can't reach it that way either, so it's not an IDNet DNS issue, anyway. I must go and take a look on TB...
Title: Re: Any 1&1 email users?
Post by: scook94 on Apr 06, 2008, 13:33:59
http://downforeveryoneorjustme.com/ is telling me my site is up.... :eyebrow:
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 13:39:51
Same here. It's not DNS as I've switched to OpenDNS at the moment, there's nothing I could see being reported on TB. I might just fire off an email to IDNet.
Title: Re: Any 1&1 email users?
Post by: scook94 on Apr 06, 2008, 13:41:50
judging by my tracert it's either not getting off idnet or it's the first hop.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\cooks1>tracert www.1and1.co.uk

Tracing route to www.1and1.co.uk [212.227.126.68]
over a maximum of 30 hops:

  1    35 ms     4 ms     4 ms  192.168.1.1
  2   118 ms    32 ms    29 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3    31 ms    31 ms    30 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4    32 ms    30 ms    31 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete
Title: Re: Any 1&1 email users?
Post by: Inactive on Apr 06, 2008, 13:44:19
A clue may be that ISPReview is hosted there I think, that has been down for a while.

:)
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 06, 2008, 13:44:52
Try to get to it from www.hidemyass.com

Edit: Nope can't get to ispreview through there either
Title: Re: Any 1&1 email users?
Post by: scook94 on Apr 06, 2008, 13:48:02
Can get to my site through hidemyass but not direct. Would that indicate an IDnet routing issue?
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 13:49:41
I suspect an IDNet routing issue, I can get to three sites through the proxy that are timing out with IDNet. Reported. :(
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 06, 2008, 13:50:39
It would indicate that something is going on - not sure what though - ties in with issues on another couple of threads.

Are we acting as early warning again?  :eek4:

Anyway, on the good side, at least you know that your site is up  :)
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 06, 2008, 13:51:51
That's issues two weekends running isn't it Rik?  :eek4:
Title: Re: Any 1&1 email users?
Post by: Inactive on Apr 06, 2008, 13:52:13
I am almost certain that ISPReview is hosted at 1&1, I seem to recall that they are located in Germany?
Title: Re: Any 1&1 email users?
Post by: scook94 on Apr 06, 2008, 13:52:32
Quote from: madasahatter on Apr 06, 2008, 13:50:39
It would indicate that something is going on - not sure what though - ties in with issues on another couple of threads.

Are we acting as early warning again?  :eek4:

Anyway, on the good side, at least you know that your site is up  :)

haha, as I'm the only one who ever visits it, it may as well be down! ::)
Title: Re: Any 1&1 email users?
Post by: scook94 on Apr 06, 2008, 13:53:17
Correct In, they are, 1and1 are German based.
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 13:53:53
Quote from: madasahatter on Apr 06, 2008, 13:51:51
That's issues two weekends running isn't it Rik?  :eek4:

I've reported all three URLs that I know of, so hopefully someone will take a look shortly.

Yup, Saturday, then Sunday - but this week Simon is on holiday.
Title: Re: Any 1&1 email users?
Post by: kinmel on Apr 06, 2008, 13:54:29
I can reach 1&1 through the proxyserver at Proogly (http://proogly.com)
Title: Re: Any 1&1 email users?
Post by: Inactive on Apr 06, 2008, 13:55:04
Quote from: Rik on Apr 06, 2008, 13:53:53


Yup, Saturday, then Sunday - but this week Simon is on holiday.

I don't recall any of us giving him permission. ;)
Title: Re: Any 1&1 email users?
Post by: Inactive on Apr 06, 2008, 13:57:23
Quote from: scook94 on Apr 06, 2008, 13:53:17
Correct In, they are, 1and1 are German based.

Thanks. ;)
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 14:02:14
Quote from: kinmel on Apr 06, 2008, 13:54:29
I can reach 1&1 through the proxyserver at Proogly (http://proogly.com)

Thanks, Alan.
Title: Re: Any 1&1 email users?
Post by: scook94 on Apr 06, 2008, 14:29:44
My site is back up, anyone else?
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 14:30:45
Same here. :)  :thumb: All the affected sites I reported seem to have been sorted. 45 mins, not bad for a Sunday.  ;D
Title: Re: Any 1&1 email users?
Post by: scook94 on Apr 06, 2008, 14:35:03
The next hop after idnet's is on oneandone.net's router so it would be interesting to know which side had the problem...
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 14:35:44
Given the other sites involved, I'd say IDNet, but that may be prejudging.
Title: Re: Any 1&1 email users?
Post by: Sebby on Apr 06, 2008, 14:47:10
We all had email problems about an hour ago, but all seems fine now. :)
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 14:48:36
1&1 email, Sebby?
Title: Re: Any 1&1 email users?
Post by: Glenn on Apr 06, 2008, 14:50:19
I just received my test email
Title: Re: Any 1&1 email users?
Post by: Sebby on Apr 06, 2008, 14:50:23
Yep, 1&1.
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 14:51:30
I'm beginning to think maybe it was 1&1, Glenn, stuff seems to be moving through quite slowly.

Thanks for the confirmation, Seb. :)
Title: Re: Any 1&1 email users?
Post by: Inactive on Apr 06, 2008, 14:52:41
Confirm ISP Review working again.
;)
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 14:54:44
It's either a routing problem at IDNet or a 1&1 issue. My instinct is swinging to the latter, now, In, simply because 1&1 mail appears to be moving slowly, and that wouldn't apply if it was merely routing from IDNet. I stand to be corrected, of course. :)
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 06, 2008, 15:19:09
I would have thought that if it had been a 1&1 issue, your sites would not have been available even through another proxy, which I though they were?
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 15:20:16
Unless the site was caching, of course. I didn't try to login to the webmail interface.
Title: Re: Any 1&1 email users?
Post by: Sebby on Apr 06, 2008, 15:49:37
I couldn't get onto webmail, either.
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 15:50:58
Thanks, Sebby, that seems to confirm it was 1&1. I'm just surprised that I didn't come across any reports at TB.
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 06, 2008, 15:53:02
Quote from: Sebby on Apr 06, 2008, 15:49:37
I couldn't get onto webmail, either.

Was that through IDNet or another proxy Sebby?
Title: Re: Any 1&1 email users?
Post by: Sebby on Apr 06, 2008, 16:02:46
That was through IDNet, so again, it could have been a routing issue.
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 06, 2008, 16:05:44
Is it possible to find out from IDNet if it was our end, and what the problem was? Just out of interest and to be sure on eway or the other.
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 16:07:59
The fault was reported, so I should get something back in due course. If not, I'll follow up tomorrow.
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 06, 2008, 16:10:19
Cheers Rik - I'm a nosey son of a hoob ain't I?  ;D
Title: Re: Any 1&1 email users?
Post by: Inactive on Apr 06, 2008, 16:13:06
Quote from: madasahatter on Apr 06, 2008, 16:10:19
Cheers Rik - I'm a nosey son of a hoob ain't I?  ;D

I reckon your Father may well have been a Muppet Mad, get your DNA checked out..  ;D :duck:
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 06, 2008, 16:13:32
Quote from: madasahatter on Apr 06, 2008, 16:10:19
Cheers Rik - I'm a nosey son of a hoob ain't I?  ;D

No more than the rest of us. :)
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 06, 2008, 17:16:20
Quote from: Inactive on Apr 06, 2008, 16:13:06
I reckon your Father may well have been a Muppet Mad, get your DNA checked out..  ;D :duck:

:flamethrower: :flamethrower: :flamethrower: :buttkick:

;D
Title: Re: Any 1&1 email users?
Post by: scook94 on Apr 07, 2008, 21:30:29
Did you get any feedback on this Rik?
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 07, 2008, 22:26:19
I was wondering that too
Title: Re: Any 1&1 email users?
Post by: Sebby on Apr 07, 2008, 22:29:50
IDNet are still looking into this. :)

It could have been a routing issue, but if it was, it sorted itself out, so it's a case of trying to work out if this was the case.

Does that make sense? :laugh:
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 07, 2008, 22:31:33
Cheers Sebby  :thumb:
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 08, 2008, 09:03:33
What Sebby said. Hopefully, I'll hear more today. They did confirm all the affected sites were 1&1 hosted, which would normally make me think the issue was a 1&1 one, but I couldn't find reports anywhere else so...
Title: Re: Any 1&1 email users?
Post by: Inactive on Apr 08, 2008, 09:39:53
I don't think it was 1&1 Rik, ISP Review is hosted there, I asked if anyone else had been unable to access the site, the answer was no. ;)
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 08, 2008, 09:41:01
Thanks, In.
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 08, 2008, 10:46:16
The lovely Miriam has finished checking this:

QuoteFrom office (1 hop more to get to redbus so hop numbers differ)

5  redbus-gw2-g0-1-331.idnet.net (212.69.63.5)  6.394 ms  6.368 ms  6.435 ms
6  amsix.bb-c.nkf.ams.nl.oneandone.net (195.69.144.220)  14.792 ms  25.967 ms 
15.441 ms

This shows that either 1+1 had the problem, the link between Amsix and Redbus
had a problem or Amsix had a problem. Our router graphs seem to indicate no
abnormalities on our link to Amsix and that we were sending a usual amount of
traffic down the link which would seem it was 1+1's link to Amsix that was
the problem. (this would not likely show on 1+1's monitoring system as the
actual servers and their main hosting centre would have been completely up
with full traffic from the main internet - its just the routing from peers at
amsix would that may have had an issue)
Title: Re: Any 1&1 email users?
Post by: Inactive on Apr 08, 2008, 10:47:47
Thanks Rik, that has made it all as clear as mud. ;D
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 08, 2008, 10:49:17
I think I understand - just don't ask me to explain it. :)
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 08, 2008, 11:42:10
Still doesn't really explain how we were able to get to their sites through another proxy though???  ???
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 08, 2008, 11:42:56
Different peering being used by the proxy, Mad.
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 08, 2008, 11:56:19
get ya - we were just unucky to be using that route then  :think:
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 08, 2008, 12:01:01
Looks that way. How you ever prevent this kind of issue I don't know, short of built-in redundancy at every level.
Title: Re: Any 1&1 email users?
Post by: Danni on Apr 08, 2008, 17:03:55
I think I understand it. I've also has similar problems to my server (and other servers hosted in the same data centre) in the past.

I think that the route IDNet takes to 1and1 goes through Amsix, who were having a routing problem. Accessing through a proxy bypasses Amsix, so it worked fine.
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 08, 2008, 17:05:39
That's how I understand it, Danni. From the IDNet end, the link to Amsix looked fine, from the 1&1 end it looked fine. Somewhere in the middle, things were disappearing into a black hole.
Title: Re: Any 1&1 email users?
Post by: Danni on Apr 08, 2008, 17:10:09
Yup :) You said you couldn't explain it, so I tried :P
Title: Re: Any 1&1 email users?
Post by: Rik on Apr 08, 2008, 17:11:20
And succeeded brilliantly.  :-*
Title: Re: Any 1&1 email users?
Post by: Danni on Apr 08, 2008, 17:11:58
Thank you :)
Title: Re: Any 1&1 email users?
Post by: Sebby on Apr 08, 2008, 18:05:52
Yep, I understood it. ;D
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 08, 2008, 18:07:35
Even I understood it Danni - thanks  :thumb:
Title: Re: Any 1&1 email users?
Post by: Sebby on Apr 08, 2008, 18:08:37
She must be good... :duck:

:back:
Title: Re: Any 1&1 email users?
Post by: madasahatter on Apr 08, 2008, 18:11:24
 :lol:

:tongue: :tongue: :tongue:

;D