My connection has slowed to a sub 500kbps crawl today. Sync is fine at 8128. Re-booted router and new sync was again 8128.
Can't get BT Speedtester to work so can't check IP profile, but it's been 7150 for weeks and apart from today's forced re-sync my connection to the exchange has been solid, although it's very rare for me to get a peak time speed exceeding 5mbps.
The average across a number of different speed test sites over the last few hours has been just a fraction under 500kbps, with a high of 810 and a low of 230.
Before I ring IDNet support, I'm just checking to see whether anyone else has had any problems today, as I'm becoming fed-up with the connection I have here. At least with Pipex, my previous ISP, I knew that without fail I'd get full speed before 5pm and after midnight so could schedule work accordingly. Ever since transferring to IDNet my speed has been up and down like a yoyo.
No problems at all today ( yesterday ), usual full speed ahead.. ;)
Same here;
Results for speedtest #1206923418
Date of Speed Test: 2008-03-31 01:30:18
Download Speed: 6389 kbps (798.6 KB/sec transfer rate)
Upload Speed: 381 kbps (47.6 KB/sec transfer rate)
My speed has been terrible this evening. It was fine during the day but has gone down to a crawl just now when you would think it would be faster so late on.
Speeds are ok for me! recent speed test...
(http://www.speedtest.net/result/253063921.png) (http://www.speedtest.net)
Whereabouts are you, Dopamine. All the reports of speed issues I've seen seem to involve the Edinburgh RAS.
I've had no speed problems, which is why I can't help but think these problems are down to BT. It might be worth giving IDNet a call, even if it's just to give them a bit more information about these issues to help their case with BT.
Quote from: Rik on Mar 31, 2008, 08:37:34
Whereabouts are you, Dopamine. All the reports of speed issues I've seen seem to involve the Edinburgh RAS.
West Sussex. Southwater exchange.
Speeds are back up to normal again this afternoon, ie; fluctuating wildly but a usable 1.5mbps plus.
It's driving me mad. I don't spend ages checking speeds for the sake of it, only when whilst trying to use my connection I notice a slowdown that affects what I'm doing. I'm not bothered whose fault it is, be it BT or IDNet or a plain old creaking infrastructure, I just want a connection that works reasonably well.
We all know the old story though, and that is that BT will blame IDNet and IDNet will blame BT. In truth, probably nobody is to blame. The network is being used almost to capacity and won't be seeing any substantial investment and upgrade for a long time. What's sad though is that mud sticks and I now have doubts about both providers.
If I had to apportion "blame" anywhere, it would be at services like BBC iPlayer. A great and popular idea that was designed to be used on an infrastructure that can't really support it.
Bizarrely enough, I sometimes think it would be better if I didn't have such a good line. I would never have experienced or become used to a constant 6mbps+, so my expectations would be lower and my current 1.5mbps would seem ok!
Bang goes my RAS theory. :(
Have you talked to support. We had one case of slow speeds earlier today that flagged immediately as an exchange fault.
I've not talked to support today because my speed was back up to 1.5mbps+, (in fact a tstools test just a minute ago showed a whopping 3.5mbps!). I have though spoken to them previously a few times about my problems, and have always been told that my experiences are typical of a congested BT exchange and that IDNet can do nothing about it.
If my connection had remained sub 1mbps I'd have contacted them. I'll try to ring them again tomorrow just to report the matter.
Keep us posted.
I am also getting very slow speeds tonight -
Between 300 and 600kbs download om tests.
Last test
Download - 331
Upload - 336
This is from the bbmax speedtester
Router stats:
Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 02:06:02:59
Line Coding Trellis On Line Up Count 1
Statistics Downstream Upstream
Line Rate 7040 Kbps 448 Kbps
Noise Margin 14.1 dB 27.0 dB
Line Attenuation 10.0 dB 5.0 dB
Output Power 11.8 dBm 11.9 dBm
No disconnects for 2 days and my profile is 5000
These are my Pipex speeds, I was getting 4mb this time in the evening a
couple of days ago.
My exchange is Staplehurst in Kent
Cheers
Mark
Can you get a BT test, Mark?
Last Test :bawl:
(http://www.speedtest.net/result/253356446.png) (http://www.speedtest.net)
Did a BT test earlier - That came back faster - It seems my speeds
are over the place, or does it bypass something?
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 5000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7040 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2488 kbps
It feels slow (I know about slow!) and my lad was complaining about stuttering on youtube earlier.
Cant get the thinkbroadband one to work it just hangs.
Thanks for your help
Mark
Latest test
(http://www.speedtest.net/result/253362340.png) (http://www.speedtest.net)
Things looking a bit brighter now! ;D
(http://www.speedtest.net/result/253391614.png) (http://www.speedtest.net)
Sorry about hijacking the tread!
Cheers
I'm glad things have returned to normal. I think it's clear that BT are up to something. After all, if this was a capacity issue at IDNet, we'd expect things to be slow at this time more than others.
Just managed to run a BT speedtest. I monitored it using a bandwidth monitor as it ran, and the speed fluctuated considerably during the 15 or 20 seconds it took for the test to complete , from below 500kbps to just over 5mbps. (my estimated time, not actually measured).
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3361 kbps
When I was with Pipex, I could change my router login so that it bypassed Pipex's network and went direct through BT, which meant I had two valid tests carried out back to back which showed whether the fault lay with Pipex or BT (it was always Pipex). It was common to get 6.6mbps through BT, then a minute later logged in through Pipex just 400-500kbps (peak time)
I can't do that any longer with IDNet. When I try to login in to BT's tester with the login speedtest@speedtest_domain which always worked with Pipex, I now get an error telling me to login using my ISP's provided login.
Does anyone know whether this is a recent change to the way the BT tester works, or something unique to IDNet?
i think that was what you had to do for the old bt speedtester, but they changed it so it could be run without having to change the details.
Quote from: Rik on Mar 31, 2008, 19:09:42
Keep us posted.
Spoke to support who ran various tests on my line. Line and equipment appear to be excellent with no faults, but they too saw considerable fluctuations in line speed which they do not understand, so are making further investigations and will contact BT too. Best guess at the moment is contention, but where in the network hasn't yet been discovered.
It's good to hear that IDNet are looking into it. :thumb:
Super sleuths to the rescue. ;)
Hi
If you ever find out what is causing it would it be possible to post the results
on the forum as it sounds exactly like my line was last night as well., I am on the
Weald of Kent so I don't know if it is geographical.
Thanks
Maybe it is the last of the Pipex gremlins!!
Anyway things are back to normal now ;D
(http://www.speedtest.net/result/253832470.png) (http://www.speedtest.net)
Quote from: markiep on Apr 01, 2008, 20:22:32
Hi
If you ever find out what is causing it would it be possible to post the results
on the forum as it sounds exactly like my line was last night as well., I am on the
Weald of Kent so I don't know if it is geographical.
Thanks
Maybe it is the last of the Pipex gremlins!!
Anyway things are back to normal now ;D
(http://www.speedtest.net/result/253832470.png) (http://www.speedtest.net)
Well, support promised faithfully to call me back today.... but didn't.
My speeds have been a fair bit better today too, for the first time in weeks. Coincidence? I wonder. Maybe the contention just happened to move away from someone who complained, to another who hasn't.
Why is it that people make promises that they don't or can't keep?
Maybe they are still awaiting news from BT? There wouldn't have been much point calling you with nothing to say. :)
TBH Simon, I would prefer a call back to confirm no news, I hate waiting for a promised call back that doesn't happen.
No news is good news. ;)
Stunning speeds in Glasgow on Idnet here:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8064 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 30 kbps
Mirium at Idnet support says my exchange is only at 20% load and no problems on IDnet's network, so what the heck is going on??
Quote from: Sebby on Apr 03, 2008, 14:52:55
No news is good news. ;)
Not in this case.
I had an email today from support letting me know that the issue is still under investigation. I'm sure if there was no longer a problem, support wouldn't be spending their valuable time investigating it.
To the credit of IDNet though, they have listened to me and taken my complaint seriously, which is a much better service than I received with Pipex/Tiscali.
Quote from: Dopamine on Apr 04, 2008, 00:07:45
I had an email today from support letting me know that the issue is still under investigation. I'm sure if there was no longer a problem, support wouldn't be spending their valuable time investigating it.
To the credit of IDNet though, they have listened to me and taken my complaint seriously, which is a much better service than I received with Pipex/Tiscali.
That's promising, albeit frustrating. I'm sure IDNet will get to the bottom of it before long.
Quote from: zebrum on Apr 03, 2008, 22:50:57
Stunning speeds in Glasgow on Idnet here:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8064 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 30 kbps
Mirium at Idnet support says my exchange is only at 20% load and no problems on IDnet's network, so what the heck is going on??
Ouch, that's not looking so good is it? Hopefully one of the techies will be able to offer some advice. In the meantime, can you post your router stats, please?
Well, it's 2am, I'd usually get speeds just over 4mb and I'm struggling to get one. Was hosting an xbox live match there (just 1v1) and the ohter player suffered severe lag. I am downloading at 12kbps.
What in the name of **** is going on?
Just done a speed test at DSLZone, it is showing up at 6935, no help to you of course, just that I have no speed issues at this time. ;)
Also, pinging some sites comes up as request timed out, while others work ok. (xbox.com, live.com etc all timeout).
And no, this isn't a problem with them servers.
Can't help you there I'm afraid, I wouldn't know what a ping was if it bit my leg, no doubt one of the techies will be able to help you later.
;)
Sorry you didn't get any help last night. We can't always guarantee that people will be around it the small hours, particularly during the working week. I'm sure you'll get some advice today.
The only advice I can offer is to contact IDNet with the BT speed test. A disparity between profile and actual speed of that magnitude needs to be looked at. Any comments by us on internal wiring etc would be nothing but an Elastoplast. I do know that people connecting through the Edinburgh RAS seem to have been affected by speed issues - so there may be a geographical clue there.
I couldn't even run a speedtest last night. It kept coming up with an error.
Which one?
Can't remember exactly. I'll try to run one now.
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1200 kbps
1200 seems normal for this time of day during holidays, however, there is no way that I was going as fast as 1200 last night.
As I say, clearly this isn't a wiring issue, so let IDNet have your test results and they can take a look at the line.
I will see if it's slow again tonight and then take another test, and then contact them after that (on Monday if needs be)
Can't run a speedtest as apparently the system is busy. ???
Busy at 1am? >:(
It's always busy. Just keep trying. :P
Just successfully carried out a BT Speedtest, it went through at second attempt, using IE6.
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 114 kbps
>:(
Ouch...!!! Looks like a call to support I'm afraid. ;)
The profile is correct but throughput is terrible.
I'd say you should get in touch with support..
They open on saturdays? Is there an email address as opposed to a phone cause I hate phoning things.
Cheers
Indeed there is, I cannot remember exactly what it is, it is on IDNet Web Site. ;)
Ok thanks!
Well after a DOS attack I have dropped to 3500 profile from 4500 :mad: I have to admit speeds are getting more erratic in the last few months, and I was promised a call to talk about my line the other day when they were going to perform tests and never got one, not the usual IDNet support :(
support@idnet.net
Quote from: Killhippie on Apr 05, 2008, 01:45:55
Well after a DOS attack I have dropped to 3500 profile from 4500 :mad: I have to admit speeds are getting more erratic in the last few months, and I was promised a call to talk about my line the other day when they were going to perform tests and never got one, not the usual IDNet support :(
Do you know who you spoke to Gary?
Quote from: Killhippie on Apr 05, 2008, 01:45:55
Well after a DOS attack I have dropped to 3500 profile from 4500 :mad:
Not IDNet's fault, though, surely? :(
I don't even know what a Dos Attack is Seb, or how you get them/don't get them. ???
http://en.wikipedia.org/wiki/Denial-of-service_attack
If you really want to know, In. :)
Quote from: Rik on Apr 05, 2008, 08:42:49
Do you know who you spoke to Gary?
Sadly no Rik, but had Simon on the phone this morning and he promoised to get Miraim to call me Monday to discuss the results of the line test, now thats the service I remember :thumb: his call was more than expected on a Saturday, and that shows their commitment ;D
Quote from: Rik on Apr 05, 2008, 10:46:46
http://en.wikipedia.org/wiki/Denial-of-service_attack
If you really want to know, In. :)
Thanks Rik, I am now wiser. ;)
Quote from: Killhippie on Apr 05, 2008, 11:03:35
Sadly no Rik, but had Simon on the phone this morning and he promoised to get Miraim to call me Monday to discuss the results of the line test, now thats the service I remember :thumb: his call was more than expected on a Saturday, and that shows their commitment ;D
Great service Gary. :thumb:
Quote from: Sebby on Apr 05, 2008, 10:17:24
Not IDNet's fault, though, surely? :(
No, not IDNets fault I was just a bit disappointed in the lack of call back from the other days issue Sebby, and since February the continued line glitches just bug me sometimes. All was smooth speed wise till then and I now have a snr of 9 again when my line was syncing at 5424 (ish) snr 6.3 happily and not dropping at night, so its been a bumpy week and now I'm back to 9db with no loss of ppp or sync to cause that raise in SNR so it seems that what ever happened around the DOS attack time affected how BT's line managenent software saw my line. ???
Quote from: Inactive on Apr 05, 2008, 11:05:25
Great service Gary. :thumb:
Indeed, In. That's why I stay with IDNet ;D
Quote from: Rik on Apr 05, 2008, 11:14:27
Male or female?
Male Rik, had him before on a call about PPP issues and no offence to the team at IDNet as they are great, but he seemed to be not that bothered, gives you no real answers and you feel a bit like you hit a wall. :(
Quote from: Killhippie on Apr 05, 2008, 11:09:36
Indeed, In. That's why I stay with IDNet ;D
I must be so lucky Gary, I have never once needed any support, in fact I have never spoken with any one at IDNet, glad you are to be sorted on Monday.
Quote from: Killhippie on Apr 05, 2008, 11:17:54
Male Rik, had him before on a call about PPP issues and no offence to the team at IDNet as they are great, but he seemed to be not that bothered, gives you no real answers and you feel a bit like you hit a wall. :(
Ah well, that was my theory out of the water then...
I appreciate the frustration, Gary, but you mention sync and SNRM, which are nothing to do with the ISP.
Still, it's good to hear IDNet are tring their best for you. :thumb:
Quote from: Inactive on Apr 05, 2008, 11:25:10
I must be so lucky Gary, I have never once needed any support
Me neither, In. All my contact has been about forum matters.
Other than the initial set up, all done via the Web Site, the only time I have communicated with IDNet, was via email to change to DD Payment, that went without a hitch, needless to say.
Quote from: Inactive on Apr 05, 2008, 11:25:10
I have never spoken with any one at IDNet.
You really must phone them up and talk to them, you'll really understand how nice they are. :thumb: :thup:
Quote from: Inactive on Apr 05, 2008, 12:16:43
Other than the initial set up, all done via the Web Site, the only time I have communicated with IDNet, was via email to change to DD Payment, that went without a hitch, needless to say.
Same here, In. I set up the DD on my accounts page when they were testing the system. I've had no need to contact them about my connection at all, following migration. I do talk to them about issues raised here, to get briefings etc, but that's it.
Quote from: cavillas on Apr 05, 2008, 12:19:15
You really must phone them up and talk to them, you'll really understand how nice they are. :thumb: :thup:
I can't argue with that, Alf. :)
Quote from: cavillas on Apr 05, 2008, 12:19:15
You really must phone them up and talk to them, you'll really understand how nice they are. :thumb: :thup:
Rumour has it, that you are constantly on the phone to Miriam....Alf.. ;D
It's not just rumour, In. Alf has her direct line! :whistle:
You lucky guy, Alf. ;)
Quote from: Sebby on Apr 05, 2008, 12:02:18
I appreciate the frustration, Gary, but you mention sync and SNRM, which are nothing to do with the ISP.
Still, it's good to hear IDNet are tring their best for you. :thumb:
No Sebby I am well aware these issues are nothing to do with IDNet, but I have to contact them to get these issues dealt with, I am not unhappy with my ISP just the continued speed issues, and the fact that no one seems to know what is going on thanks to BT. To be honest if my speed continues to drop I may have to switch to Be or O2 as I would get a boost back to wear I started with IDNet in September :( and this is a path I do not want to take I can assure you. I cant even do a speed test as i get the error that they cannot get all the information for my line from the number provided, damn BT speedtest thing :mad:
Moving to Be/O2 would certainly cure your problems in the short term as there won't be any of the BT drawbacks. But, line quality will still apply.
Done just now:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 407 kbps
Not a happy chappy.
Support email sent.
The profile is still correct for the sync, but obviously the throughput is unacceptable. I would have said email support, which you've already done. Let us know what they say. :)
Incase anyone is interested, here is a copy of the email I sent:
"Over the past few days I have noticed extremely slow speeds on my IDNET connection.
My telephone number is [wouldn't you like to know] and my login is [my login was here - uk.idnet.dsl4 domain]. My exchange is "Lurgan".
The following is a speedtest taken at 1am this morning. As you can see the ip profile seems to be fine but actual throughput is terrible.
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 114 kbps
The following is a test taken at 8pm tonight:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 407 kbps
Again, profile is correct, but throughput terrible.
I took the test at 1am, but it was slow right up until I went to bed at 3am. I seriously doubt my exchange would suffer contention issues at that time. I also know I am to expect slowdown during peaktimes (weekends usually being one), however, I wouldn't expect to slowdown to 407kbps as I am seeing now.
My router (linksys WAG354G V.2) reports my stats as the following:
DSL Status: Up
DSL Modulation Mode: GDMT
DSL Path Mode: INTERLEAVED
Downstream Rate: 5056 Kbps
Upstream Rate: 448 Kbps
Downstream Margin: 5 db
Upstream Margin: 24 db
Downstream Line Attenuation: 50
Upstream Line Attenuation: 28
Downstream Transmit Power: 0
Upstream Transmit Power: 0
Thank you for any help you can give in solving this matter.
Cheers,
Andy"
That's good because it shows that your sync is stable, the profile is correct, and that the speeds are the same regardless of the time of day. :thumb:
It could be an idea to check that the routers MTU hasn't altered to an unusable rate.
That's just the symptoms he would get.
:)
Worth a look, though I don't think it would have that big an impact. :o
MTU is set to Auto which I believe is 1500.
Quote from: wrtpeeps on Apr 05, 2008, 20:57:50
MTU is set to Auto which I believe is 1500.
Mmmm, if you are using Win' XP 1500 should be OK. It may be worth making sure, if you can.
:)
This problem only surfaced the past few days. I never changed the MTU.
I don't think MTU is your problem, so don't worry. :)
Quote from: Sebby on Apr 06, 2008, 00:49:25
I don't think MTU is your problem, so don't worry. :)
That's alright then! :whistle:
Quote from: Sebby on Apr 05, 2008, 15:05:42
Moving to Be/O2 would certainly cure your problems in the short term as there won't be any of the BT drawbacks. But, line quality will still apply.
since its LLU and my line as of two week according to Miriam was fine and healthy with no issues, it should not be a problem Sebby, but as I said I like IDNet and their support is fantastic, but as cost of line related to speed ratios change you have to look at the bigger picture, I just have no idea what's going on right now but hopefully that will change Monday :thumb:
I'm new to Idnet. My connection is so slow that a dial-up would do better. I'm in Ashford, new to the area and the UK. Anyone can help? Thanks a lot!
(http://www.speedtest.net/result/255944564.png) (http://www.speedtest.net)
That does seem incredibly slow. How long since your line was enabled? Is it possible to post your line stats from your router/modem? i.e. noise and attenuation?
Hi Noelle, welcome to the forum. :) :welc: :karma:
As Steve says, if you can extract the line stats from your router or modem, we'll do our best to advise you. If you're not sure how to get the, take at look here:
http://www.kitz.co.uk/adsl/frogstats.htm
What is wrong with the speed tonight 1mb barely, I will have to phone support tommorow I guess.
Is it just people on gw5 or is it everyone?
I'm OK on both dsl4 and gw5, Dev.
My speeds been fine all day, and i'm on gw5.
My speeds seem fine here, but there do seem to be a lot of people with speed problems at the moment.
:welcome: Noelle!
Ok but mine is low had to reboot router been up 14 days no prob still same poor speed connection. I'll have to speak with support tomorrow.
We're seeing a number of reports of speed issues, Dev, but no single identifiable cause, and they seem to recover without intervention. Our best guess is that it's something to do with BT's ongoing engineering work for 21CN, but we don't know for sure.
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1250 kbps
DSL connection rate: 832 kbps(UP-STREAM) 1472 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1148 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Just tried the BT test and this is what I got. iwas getting 3500 with interleaving turned off. My original profile was in the 6000 mark until I had all the disconnections. Now I am down to this on SuperMax I will have to speak to support tomorrow.
What are your line stats, Dev? ATM, your profile is correct for your sync and your throughput is correct for your profile. Put another way, BT are likely to say there is no fault. :(
Its not line stats ahd some more network faults abut 2 weeks ago BT sorted that out yet again through IDnet support. Iwas on 4000K profile on friday with 3600 Downstream now I have suddenly been reduced to this. i cant check line stats as you know I have cable equipment.
There's not much we can say then, Dev. IDNet will be able to see the stats from their end.
Thanks Rik :)
I'm on GW5 and my speeds have been up and down all day, from 5mbps to 700kbps.
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1212 kbps
Since we've people now guessing that it's BT's fault, I'll add my guess: IDNet and various other ISPs now offer packages that have priority over their cheaper packages, ie Home SuperMax "With priority given at the exchange over standard ADSL traffic, Home SuperMax offers even faster speeds especially at peak times."
If contention or capacity usage is never a problem, I struggle to see why an ISP would need to offer a priority service. With all these reports of varying speeds that seemingly come and go at no specific times and at no specific locations, I wonder if it's not a case of our speeds being affected when the "priority" users start using their connections.
My complaint was passed to IDNet several days ago, and as yet I've had no report from them other than "The issue is very much in hand and we are working as quickly as possible to get to the root of the issue."
It's not ISPs that are offering better packages. These products are the office products that BT resell to ISPs. Whilst it's true that they do have priority at the exchange, I personally feel that being on a home product is not the cause of these issues. There is something not right at the moment. None of us know what that is, though we suspect BT, possibly 21CN maintenance.
i'll add that a isp will sell a supermax connection to help the user a cut through the congestion on bt's part of the network, not on their own.
This is not broadband :rant2:, how should we proceed?
If you have problems, and we've ruled out all problems on your side, the best thing to do is contact support. :thumb:
Quote from: Sebby on Apr 07, 2008, 22:18:27
If you have problems, and we've ruled out all problems on your side, the best thing to do is contact support. :thumb:
Ditto. :)
Well contacted Support, first they said that line checked out ok, but they had a word with BT once more now back on 5000Kb download as opposed to the 1mb I was on at the weekend. I'm glad they sorted it all credit to them Happy Customer again ;D
Glad it's sorted, Dev. :thumb:
If only BT didn't mess about in the first place... >:(
Good result. :thumb:
Quote from: Simon on Apr 07, 2008, 22:34:26
Ditto. :)
Yeh done that first and they can't contact the people at BT they need to. Hmm I guess since there are no problems on IDNets network switching provider won't make a difference.
Actually weirdly speeds have improved again just now
215.57K/s
Quote from: zebrum on Apr 16, 2008, 15:20:48
Yeh done that first and they can't contact the people at BT they need to. Hmm I guess since there are no problems on IDNets network switching provider won't make a difference.
To be honest, IDNet have very good links with BT, and if there is a problem, you've got a better chance of getting it fixed with them, than with many other providers.