Print Page - Email problem

Title: Email problem
Post by: Foxtrot on Mar 02, 2008, 09:20:43

Hi everyone,

I have just joined Idnet and seem to be having problems changing my outlook email settings.
Having configured my settings with pop3.idnet.com(incoming) and smtp.idnet.com(outgoing).
when I test the account I am getting an error:
"Outlook could not connect to the incoming pop3 mail server because the server did not accept your username and password"
I have logged on okay using webmail

Can anyone help please

Title: Re: Email problem
Post by: Rik on Mar 02, 2008, 09:22:42

Hi Foxtrot and welcome to the forum, have a karma. :) :welc: :karmic:

Are you using the full username to logon? Outlook, by default, takes user@idnet.com and makes the logon name user. It needs to be the whole name.

Title: Re: Email problem
Post by: Inactive on Mar 02, 2008, 09:29:51

Hi Foxtrot and a warm welcome to IDNetters.

Have a welcome Karma.

:karmic: :welc:

Title: Re: Email problem
Post by: Ray on Mar 02, 2008, 09:33:40

Hi Foxtrot, :welc: and Idnet have a welcome :karmic:

Title: Re: Email problem
Post by: Foxtrot on Mar 02, 2008, 09:38:22

Hi Rik,

I am using my username@idnet.com
I will have to get on to the help desk tomorrow

Foxtrot

Title: Re: Email problem
Post by: Rik on Mar 02, 2008, 09:41:26

Mmm. If the password is working on webmail, it should be OK, but I have heard of cases where support have had to reset the password on the server. I'd suggest doing two things:

1) Create another account, see if that works. If it does, it's almost certainly a password reset
2) Once you've done that, drop IDNet an email, support@idnet.net, explaining the problem. You might find they can resolve it today.

Title: Re: Email problem
Post by: Steve on Mar 02, 2008, 09:56:20

Hi,Just a thought you are using your email password and not your idnet login password. I have to admit I have made that mistake before :blush:

Title: Re: Email problem
Post by: Foxtrot on Mar 02, 2008, 11:04:38

Rik,

I have tried as you suggested but I get the same error.
I have even changed my password

There must be something I am missing

When I look at my email account I see the test messages.

This is a real puzzler, I can not figure out why I keep getting a login prompt for my password

Thanks for your help

Title: Re: Email problem
Post by: Foxtrot on Mar 02, 2008, 11:06:04

Hi Steve,

I am using my email password

Thanks for your suggestion

Title: Re: Email problem
Post by: Rik on Mar 02, 2008, 11:09:18

This is one of those situations where we can be of limited help, because we can't ask you to give us the email address and password. As far as I can see, you are setting things up correctly, so I think you will need help from support. You might want to read this FAQ (http://www.idnetters.co.uk/forums/index.php?topic=1904.msg37784#msg37784), in case it triggers any thoughts.

Title: Re: Email problem
Post by: Steve on Mar 02, 2008, 12:32:18

My final thoughts SPA is not required i.e box unticked. SMTP server secure login not required

Steve

Title: Re: Email problem
Post by: Sebby on Mar 02, 2008, 13:21:02

Welcome, Foxtrot! :karmic:

I can't think what else it could be. Perhaps try setting it up in Outlook Express to see if this is an Outlook problem.

IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Foxtrot on Mar 02, 2008, 09:20:43