Is that your normal speed, Jill?
Not often I check, why?
It just looks rather low. Do you know what your sync speed is?
ADSL Link Downstream
Connection Speed 1152 kbps
Line Attenuation 44 db
Noise Margin 12 db
Look here Jill!!! ;D
Yes I can see cos I click your link! but when I go to the home page the Idnet Help bit is not there :react:
Next to the blue bar with the text 'IDNetters Forum Index ' on the front page, is there a little + sign?
It is here for me Jill.. Strange.. ?
I wonder if she has collapsed it by accidient. Thanks for confirming though Inactive!!!
Quote from: Lance on Feb 22, 2008, 23:57:19
Next to the blue bar with the text 'IDNetters Forum Index ' on the front page, is there a little + sign?
Dear god :D when I click the + yes it's there! I've never had to do that!
You must have accidently clicked the '-' to collapse it jill!Now, back to the booze!
Quote from: J!ll on Feb 23, 2008, 00:02:14
Dear god :D when I click the + yes it's there! I've never had to do that!
:doh:
Quote from: Lance on Feb 23, 2008, 00:03:41
You must have accidently clicked the '-' to collapse it jill!Now, back to the booze!
I never noticed it to click it :P
Have a large glass now! anyone have any Valium?
I think you took the last one, Jill! :P
Off you go for a repeat px :P
:welc:
Evening speeds will be the same. That's the beauty of a good ISP. ;)
I always have plenty of Valium available.
Are you on a fixed-rate 1Mbps service, Jill?
Max (up to 8Mbps connection)
Can you post your line stats from the router? That sync is very low.
Router status ??? sorry Jack in London :(
You really need to get the login info from him, Jill. If he's not around and you have a problem, you could be in difficulties.
Can you try a BT speed test?
I have, just don't know what I am clicking on :D
BT test, cannot get past 96%, still waiting! :rant2:
Are you using IE as your browser? In general, it seems to work best with the BT tester.
If you have got the login info, all you have to do is got to the router homepage in your browser and click on the Stats button at the bottom of the page.
Trying IE now, not having much luck with BT speed test
This?
ADSL Link Downstream Upstream
Connection Speed 1152 kbps 448 kbps
Line Attenuation 44 db 15.5 db
Noise Margin 10 db 18 db
Those are terrible figures, Jill. I have a 56db attenuation, but sync around 3500.
Have you done the usual stuff of removing the ringwire, not using flat extensions etc?
Beyond me :D
BT speed test results:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1152 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 912 kbps
Well, your line really should be capable of much higher speeds. Maybe get Jack to read the FAQ on line optimisation? http://www.idnetters.co.uk/forums/index.php?topic=1904.msg31528#msg31528
It appears OK at the moment, will try and get him to read it!
I really would expect you to be able to get 5Mbps or better, Jill, I've seen people get the full 8128 sync on 48db attenuation.
Jack only complains while he is playing his game, other son said the speed is **** and says it's the ISP! no winning with him :)
" Jill's speed "
Should that not read; Jill's lack of speed ?? :hide:
Well, if I had put Jill's temperature, it wouldn't have indicated hot or cold. :)
I didn't use 'lack of' because I don't know what the problem is yet. ;)
It's not the ISP, Jill, it's your connection to the exchange, which is what we need to look at.
BT ???
Possibly BT, Jill, but first we need to eliminate anything in your local wiring.
Nobody here would have a clue!
Well, try reading through the FAQ that I linked, and see what you can achieve. In particular, removing the ring wire and eliminating any flat extension cables is an essential starting point. You could get IDNet to investigate, but if they send BT out and the engineer finds a fault with your internal wiring, you face a bill of £160+.
This is certainly not IDNet, Jill. ;)
Quote from: Rik on Feb 23, 2008, 12:24:23
Well, try reading through the FAQ that I linked, and see what you can achieve. In particular, removing the ring wire and eliminating any flat extension cables is an essential starting point. You could get IDNet to investigate, but if they send BT out and the engineer finds a fault with your internal wiring, you face a bill of £160+.
OK will have to work with Jack on this one, when we are both here and not working!
Not long been home, and no I haven't tried anything yet!
ADSL Link Downstream Upstream
Connection Speed 1152 kbps 448 kbps
Line Attenuation 44 db 15.5 db
Noise Margin 10 db 18 db
A little better :)
I don't have one http://www.adslnation.com/products/xte2005.php
They're identical to the results you posted earlier, Jill. (Reply #23)
Oh dear I am tired :( I don't understand as everything is moving very quickly!
So, your connection speed has not changed, but your perceived speed seems better? No sons using the connection perhaps?
Both sons out!
BT test:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1152 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 904 kbps
That's all perfect, Jill - except that you really should be getting a far higher sync, 4-5Mb faster.
I do remember posting my speeds ages ago, if you have time maybe you could look?
Up at 6am tomorrow, work :'(
I'd need a bit of a clue, Jill, there's been a lot of posts recently, so some specific text from the message would be needed to use the search facility. The only way would be to examine all your posts and, tbh, I am not in a position to do that given the activity levels in the forum. Sorry. :(
Yes of course, take your point, will take a look when I'm not working :'(
:stars: :bed:
Just a thought but isn't 1,152k the rate at which the fixed 1Mb service connects at? It could be coincidence, or I could be completely off the mark, but is this actually a max service, Jill?
We;ve asked Jill and she said is was the 8mb service. Her noise margin would seem to back this up as well.
It just seems a bit coincidental...
It is possible to have a noise margin that poor on a fixed 1Mb service.
Plus u/s sync is 448, but like Sebby, seeing 1152 made me think it was fixed rate.
Ah yes, that suggests it's not. I thought I was onto something there. :blush:
Us too, Sebby. BT should never have allowed the fixed rate sync speeds to exist in adaptive. :)
Woops, I've just noticed that you asked this already, Rik.
*Note to self: must read the whole thread in future.*
Was this thread split off by any chance? I feel like I've missed some of it...
Indeed it was split from another thread...
It was split from just migrated, Steve, I felt it was hijacking that thread rather:
http://www.idnetters.co.uk/forums/index.php?topic=6247.msg117073#msg117073
Nice to see that you lot manage to confuse each other as well as me and Simon.. >:D :rofl2: :hehe: :out:
It takes years of practice, In. :)
Who am I? :laugh:
More to the point, where am I, how did I get here and who are these people? :pullface:
Indeed, Rik. And on that note, I'm off to bed! Goodnight, you lot, whoever you are. :laugh:
:sleepy:
Me too, Sebby. See you later. :yawn:
Night all, I have stamina so I am still here.. :whistle: ;D
But where were you at 4am yesterday. ;)
;D ;D Snoresville ;), was that a late visit by you, or an early one?
That was an early visit. :) I think it's the first time I've been on at that hour - and I still wasn't alone. :)
Quote from: Rik on Feb 24, 2008, 10:06:43
That was an early visit. :)
Ouch.. This would have been me at that time... :sleepy:
Very wise - it's usually my preferred state too, but I knew I was going to be out of the forum from 2:30, so wanted to get a head start. ;)
Quote from: Rik on Feb 24, 2008, 10:11:46
but I knew I was going to be out of the forum from 2:30, so wanted to get a head start. ;)
Along with all other Mods/Admin, as it happened.. ;D :duck:
;D
I booked the time first!
Quote from: Rik on Feb 23, 2008, 23:25:08
I'd need a bit of a clue, Jill, there's been a lot of posts recently, so some specific text from the message would be needed to use the search facility. The only way would be to examine all your posts and, tbh, I am not in a position to do that given the activity levels in the forum. Sorry. :(
I did have a quick look early this morning, I couldn't find it :( it would have been interesting to see the speed I had then, as I do remember you saying it was good! just wondering what has happened? Busy day at work, too tired to do anymore at the moment, Jack has to be at work for 5am! I am on a late 2.30-10pm :(
Do you have an idea of the date of the post?
Sorry no :(
OK, found it.
http://www.idnetters.co.uk/forums/index.php?topic=2889.msg42644#msg42644
IP profile for your line is - 3500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4224 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3237 kbps
June 18, 2007
Your sync speed has dropped to roughly a quarter of what you were achieving. That's either a line fault or an issue with your internal phone wiring, or possibly router. If you're satisfied that the latter two are OK, then give IDNet a call and ask them to test your line.
That's great! thanks, Rik :-* the wiring was done by BT not too long ago, just wondering if it may be the router? Jack and Jill ;D will have a think ::)
Well, if you've got an NTE5 master, try the test socket behind the faceplate.
Yep, the best way of checking, Jill, is to try the test socket. That usually makes it clear whether it's BT or internal wiring.
Do what? ??? should I have another drink?!
Does the master socket have a removable portion on the faceplate, Jill. If so, remove it and you will see the test socket behind it.
Does it look like this (http://www.readman.dsl.pipex.com/other/UKphonecatwiring_files/image012.jpg)? If so, you'll see from the picture that the front plate comes off and there's a socket behind - the test socket.
Yep it does, have a splitter? attached for phone/pc, and yest I do know how to use a screwdriver! trouble is what will be the damage? ;D
Nothing, Jill. Just remove the faceplate - that will disconnect all your internal wiring. Plug the router into the test socket and check the speed there. If it shoot up, the problem is with the faceplate or your internal wiring. If it doesn't, then there has to be a line or equipment fault on the BT side. Contact support with the old and new speed test results and ask them to test.
Done here it is:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1152 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 911 kbps
OK, it's not your wiring, time to call IDNet.
Can I email them? sorry not feeling too good
Yes, send them the two speed tests now, plus the earlier one, point them at this thread if they want to check it.
Thanks, done, already have a generated reply.
Keep us posted. :)
Nothing :P
What about this ring wire stuff? I didn't check that! :blush:
Your figures were the same from the test socket, Jill, so the ring wire isn't an issue.
Reply:
QuoteI have been looking at your tread on the idnetters forum, your connection is not performing brilliantly, although at the moment your line looks a little long according to the attenuation, can you connect the router and a different filter into the test port behind your main socket for me and let me know when you have done this and i will continue working on it for you.
Kind regards
James
IDNet
Do you think I can find another filter! :rant2: may have to go and buy another.
Quote from: J!ll on Feb 26, 2008, 14:10:58
Reply:
Do you think I can find another filter! :rant2: may have to go and buy another.
Note - Not a coffee filter :hide2:
Don't start :P they will be in a box somewhere, amongst thousands of leads, monitors, printers ....... :whistle:
Sounds very similar to the box I have upstairs...
I've got spares, Jill, just pop over. :)
Well I went into town in the end! nobody had any, got home hub had 3 spares, then I found 2 :react:
Quote from: Rik on Feb 26, 2008, 15:34:37
I've got spares, Jill, just pop over. :)
It may have been quicker ;D
Filters are just like London buses, Jill. ;)
;D
(http://www.speedtest.net/result/239256525.png) :'(
I wouldn't put too much store by that result, Jill, but it could indicate more noise on your lien, depressing throughput.
It certainly is a depressing throughput, but that speed tester can be wildly inaccurate.
Reply:
QuoteApologies for the delay, i have just come off the phone to the BT tech team regarding your issues, they have asked that the RJ11 cable between the router and the microfilter, and if possible have the modem/router changed, is this possible, can you borrow one? what modem is it you are using? if we need to i can have a test router sent to you so we can check this.
Kind regards
James
IDNet
It makes sense to eliminate your equipment, Jill. Not many ISPs lend routers to do it though. :)
Well I couldn't make sense of his first sentence, they want the cable replaced? is that what he's asking? I have emailed him just to make sure. We do have another router, Jack did not like it, Sagem, he said it was hopeless ???
They want the cable, and if possible, the router changed.
OK, now the hunt for another cable :D think I may have to wait until Jack gets back from work!
Quote from: Rik on Feb 27, 2008, 15:53:54
They want the cable, and if possible, the router changed.
Yes, he has replied, that is what he meant :)
It makes sense to try that, Jill, because it's a suspect on the list. If that eliminates the losses of connection the problem is solved and your line can get up to speed.
Yes, what about the other router I mentioned? the one Jack said was no good? Sagem
Hmm, well the Sagem sounds like it'll be a modem. I'd say it's not ideal, but it'll probably do for test purposes.
I have ordered new wiring and a new filtered faceplate, if this doesn't work, it will be another router! :pray:
The faceplate change will be literally a case of removing the old and replacing it with the new. Run the new RJ11 cable from that to the router, and plug the phone extension into the phone side of the socket. All should be much better then.
If the faceplate is filtered, I would not need another filter then?
No, everything on the BT connector side is already filtered.
Well that's easy enough, thank goodness! :thumb:
Quote from: J!ll on Feb 28, 2008, 16:49:46
I have ordered new wiring and a new filtered faceplate, if this doesn't work, it will be another router! :pray:
I'd be surprised if it helps as the test socket gave the same results (though if your old filter was to blame, it may well change things). Still, it's the best way to go IMHO, and if it doesn't make a difference, the setup is in place for when BT sort it. Good luck. :)
I hope it does! :'(
Lead and faceplate arrived this morning, fitted :)
Downstream Upstream
Connection Speed 1344 kbps 448 kbps
Line Attenuation 45 db 15.5 db
Noise Margin 11 db 19 db
That looks marginally better, Jill, in that the noise margin has risen - though that might be due to the time of day. Normally, that wouldn't be a good thing, but in your case, it suggests less pickup. Have you let James know?
Not yet, I was going to see how things were for a while?
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1344 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 82 kbps
He needs to know so that the line can be monitored, Jill.
OK, will do now :)
Done.
Isn't replacing/re-wiring the faceplate/socket something that only a BT engineer should undertake?
Not if you have an NTE5, Matt. Changing the faceplate on that is on the 'user' side as far as BT are concerned.
I used to rewire things :D
QuoteI think we need to place a fault report to BT for your problem, and push for an engineer to come visit you, if you happy with the setup and that you see the same issue from your test port in your main socket i will arrange this for you, my only concern is the BT callout charges, please confirm and i will do the rest.
Kind regards
James
IDNet
It's only about £160 Jill.. :o :o
What James is saying, Jill, is that if the engineer finds no fault, or a fault on your side of the test socket, there will be a charge of some £160+.
Or what In just said. :)
Not going there yet! I've asked IDNet for loan of their router for the final check!
It would make sense, Jill, you want to eliminate every possibility.
Can you really see the BT engineer coming out and not blaming me! I've reported problems before, they said everythings fine! they're a business and want the money! :(
Can you get this sort of problem from a router?
It's a piece of electronics, Jill, so it can go wrong and do it in strange ways. That said, my gut instinct is that it's not the router - you just need to be sure of that before involving BT.
OK :(
http://www.legalbanter.co.uk/uk-legal-legal-issues-uk/43403-bt-call-out-charge.html
Irrelevant in this case, Jill, as ADSL is a different issue - and you agree to the callout charge when agreeing to an engineer visit. Life was simpler, and cheaper, before Openreach.
QuoteThe test hardware will be going out today and should be with you tomorrow, it has been sent recorded next day delivery, when you receive the router can you make sure you are using all the hardware supplied in the box including the cabling.
Kind regards
James
IDNet
Brilliant service again. ;)
Yes! they will not be able to test it over the weekend though :-\ but I should at least see a huge difference if it's the router :)
No, but you will, Jill. Just keep an eye on your sync speed and noise margin (ideally, use Routerstats and let James have the output).
Yes I will do, we over lapped there :D you will be around though >:D
I will. :)
We can pray together ;)
I don't do a lot of that. :)
Nor me Rik, but I can do..... :fingers:
It seems to work just as well. ;)
It derives from the same place, of course. ;)
Oh dear, perhaps I will cease then.. ;D
Stay away from sneezing people too. ;)
Good luck, Jill. :)
Thanks :(
8.30am and I've missed the post! now have to wait before I can pick up the router :argh:
My present router:
ADSL Link Downstream Upstream
Connection Speed 1344 kbps 448 kbps
Line Attenuation 45 db 15.5 db
Noise Margin 9 db 19 db
Not a lot of change, Jill. 2db less noise margin, not ideal for this time of day.
Well it's better this morning, than last night! son couldn't play his game, I couldn't watch a video clip :(
There's nothing better in the router's stats, Jill, but they don't tell me anything about throughput, of course.
If there are any more checks I need to do, let me know :)
You need to get the router from IDNet, Jill and try with that.
Just hope I can do that :blush: I don't know anything about routers! Jack at work until 8pm
It will be set up already, Jill, it's just a matter of connecting three leads, mains, ethernet and ADSL. It's very likely to be the same router you already have, so just look at the current connections.
OK, hub picked up router, it's the same as the one we have, Netgear. I know IDNet wanted me to use their leads, the RJ11 (they supplied) is too short, so as I have a new one, will have to use this. They've also put a filter in, but the faceplate? is filtered anyway.
You can forget the filter, unless you want to remove the faceplate and plug their filter into the test socket, then your extension leads and router lead into the filter. That would, at least, make sure the new face plate doesn't have an issue (I'm sure it doesn't).
Cannot access router stats? I don't have a password, mine for our one wont work.
(http://www.speedtest.net/result/240720102.png)
It should be your IDNet username and password, Jill.
Will keep trying, but that doesn't work either :(
In that case, just leave it running until you can contact James on Monday.
OK :(
BT test:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1408 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 907 kbps
It's gained a bit of sync speed...
QuoteHi jill,
Im am in the process of dealing with BT for you, i am pushing for an engineer to come out to you.
Kind regards
James
IDNet
Quote
Sent two emails trying to find out username/password for their router they lent me, obviously they don't need this?
Who doesn't need it, Jill?
IDNet
You've lost me, Jill. IDNet must know it, since they set the router up, why would they need it?
I was unable to get router stats, I emailed them Saturday asking them for the password/username, gave them the BT results. As they didn't respond to the first email I mailed them again asking for this, their reply is the one I gave earlier. Had another email from James telling me I could put my router back.
Hi Jill
I've just checked with James. The username is admin, the password is whatever your login password is for IDNet. He does though, need you to connect the router directly to the test socket, using the ADSL lead and filter he supplied, to eliminate all the possibilities that he can. The router does not need to be connected to the PC for this. If you could do that, then give him a ring, so that he can take another look at the line, it would be helpful.
OK, off to find my screwdriver ;)
Quote from: J!ll on Mar 03, 2008, 13:14:01
OK, off to find my screwdriver ;)
In will be along with the instructions soon
Done dusted, sent their router off :P
ADSL Link Downstream Upstream
Connection Speed 1152 kbps 448 kbps
Line Attenuation 45 db 15.5 db
Noise Margin 11 db 19 db
My router
Thanks, Jill. Good luck with BT.
Thank you, Rik. I understand from James that BT are saying it is my end! he's hoping it's not :(
Now all we need is for BT to agree...
:iagree: :pray:
Good luck with BT. :)
Jill doesn't need luck, Seb, she needs divine intervention (and a supply of bacon butties). :)
This is true, Rik. ;D
Quote from: Rik on Mar 04, 2008, 13:17:11
Jill doesn't need luck, Seb, she needs divine intervention (and a supply of bacon butties). :)
:iagree: :pig:
James from IDNet has just phoned me, BT engineer booked for this Thursday between 1-6pm.
Stock up on bacon, biccies and tea, Jill. :)
He'll have his call out fee, plus his hourly rate! I need him in/out asap ;D
You'd be amazed at how booked hours can shrink with a little hospitality, Jill. :)
Quote from: J!ll on Mar 04, 2008, 16:32:36
I need him in/out asap ;D
Dare I .. ?????????? >:D ;D
No. ;D
Quote from: Rik on Mar 04, 2008, 16:33:55
You'd be amazed at how booked hours can shrink with a little hospitality, Jill. :)
Well it's never worked before, I end up with an empty fridge and still get their huge bills :)
It worked for me, Jill, three times since we've been here, voice, cable TV and ADSL. :)
So how much could the bacon butties save me? :D
In my case, it saved an hour of billable time.
Quote from: J!ll on Mar 04, 2008, 17:13:05
So how much could the bacon butties save me? :D
Just hope that you don't get a Jewish BT guy. ;D
:D
Knowing my luck he will eat and work at the same time, and still get the bill :(
Or Muslim. :)
If he can sort the problem, I don't care :D
Quote from: J!ll on Mar 04, 2008, 16:46:53
Well it's never worked before, I end up with an empty fridge and still get their huge bills :)
Glad you typed
bills their :hide:
:lol: :-X
Orange just doesn't suit you ;)
What do you think? Pink?
Try blue :D
I can't find the link again.
Mad hhheeeeellllllllllllppppppppp!!!!!!!!!!!
Quote from: J!ll on Mar 04, 2008, 20:29:47
Try blue :D
What do you think about this little purple one?
Funny blue ;D not you either ;)
Ok, blue then?
That's better, matches my star and my ship ;) more you :lol:
You do have dark eyes :D
But, I've still got an orange nose :eyebrow:
:rofl: I thought that was a tongue ;)
:tongue: :tongue: :tongue: :tongue: :tongue: :tongue: :tongue: :tongue: :tongue: :tongue: :tongue: :tongue:
They're tongues
Well it still looks like a tongue! :P
It looks pink to me too. :)
The tongues red, the nose is orange, with my eyes I can see the smallest detail, but not large things.
*helps when I need too pee*
Rik, where's my sig gone
Nowhere, Malc, I can still see it. Have you turned off viewing sigs in your profile?
Back now ;D
See my other reply...
Not long to wait, engineer coming today :pray:
Toes crossed for you. :)
Watch his hands....
Dirty minds. >:D
You might learn something, then you can do it yourself next time and save some cash.
:rofl: I will be watching him :P
I hope you get the result we all want, Jill. Fingers crossed! :fingers: :)
Came at 11.20am (booked for between 1-6pm) he has just left
ADSL Link Downstream Upstream
Connection Speed 3840 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 10 db 20 db
Corroded wiring up the street, changed me over to a spare line. :happy:
That sounds like a result, Jill. Congratulations. :)
Have you let James know?
Your profile will take a few days to recover, of course, but you should then be looking at a profile of 3000kbps.
The engineer said IDNet would have his report tomorrow? should I e-mail them?
Nice young man, only had a couple of drinks, on the road most of the time looking for the fault. He hadn't seen that type of face plate before, said he would have fitted one cheaper! Said my wiring was OK, and not to bother with special shielded cables, it was just a con. Most of the time it's the wiring outside of the house that's to blame.
Glad your internal wiring is ok Jill ;)
It would be nice to let them know their efforts paid off, Jill.
Solwise or Clarity are probably the plates he was thinking of, it's personal preference really. :)
I've never heard a BT engineer admit to the faults generally being theirs - I hope you recorded that for posterity!!
Quote from: Malc on Mar 06, 2008, 16:04:19
Glad your internal wiring is ok Jill ;)
He said it was fine! even my 5 meter lead to the router was OK. Liked the tests he could do on his laptop, and his oscillator ;) ;D
Quote from: Rik on Mar 06, 2008, 16:07:25
It would be nice to let them know their efforts paid off, Jill.
Solwise or Clarity are probably the plates he was thinking of, it's personal preference really. :)
I've never heard a BT engineer admit to the faults generally being theirs - I hope you recorded that for posterity!!
He arrived in a Openreach van, said BT don't talk to them? he couldn't tell me if there would be a charge ???
OK will mail IDNet now.
It's all got very fragmented since the split. Openreach do the job for BT Wholesale, who carry it out for IDNet. In this case, with the fault in the network, there's no way they can charge.
Not even for a call out?
I showed him some wires that I thought may be causing a problem, he said all intact and left them! :D
Quote from: Sebby on Mar 06, 2008, 13:11:13
I hope you get the result we all want, Jill. Fingers crossed! :fingers: :)
Which I did :banana2: :banana2: :banana2:
Note to self to check my speed more often! and thanks to Rik, for letting me know my line? was **** :-*
Quote from: J!ll on Mar 06, 2008, 16:19:14
Not even for a call out?
Not if the fault is their side, Jill. Attending your house to fix a network problem is part of the job.
That calls for a :cheers: :choc: :hehe:
And a good nights sleep! all that worry, thought I would have to fork out hundreds and cancel a cruise :eek4: I can now book another :hehe: :happy:
Cue Rod Stewart. :)
Yes! ;D
James has just replied, he's pleased with my results.
It shows how many hoops ISPs have to jump through to ensure customers don't get hit with a BT charge, and how many hopps they have to put customers through as a result. It's not the best way to be doing things.
Yes it's not ideal, but at least they did the necessary checks before getting an engineer to come out, if that had been any other ISP god knows what would have happened, that's if you could get through on the phone :D
That's the bottom line, Jill. IDNet look after you. It looks like the faceplate was unnecessary, but it's no bad thing to have regularised the wiring, you know you'll get the most from the line now.
Yes that's what he said, it was good! It really makes me cross that the wiring was in such a bad state! what am I paying for? I had checked my phone on the net with BT, they said there were no faults. It just shows you, you need an engineer! He explained that I was the only one out of 20 that he'd been to with a problem that was not my fault! also liked the way I worked with my screwdriver :P
Quote from: J!ll on Mar 06, 2008, 17:03:31
also liked the way I worked with my screwdriver :P
;D
You showed him your clockwise action?? :eek4:
Of course, he wouldn't have charged me anyway ;)
:iagree:
;) :hehe:
Been following your problems Jill, not able to give any advice but good to hear things are sorted, and you have peace of mind now. :thumb:
Thanks, Brian :-*
Been following this as well Jill. Chuffed its sorted. In fact, following a "disagreement" with she-who-thinks-she-must-be-obeyed this morning (she's discovered we're paying more per month than we were with Tiscali), I suggested she read this thread. She used to complain at me no end when the Tiscali service went down - which it did a lot - but since she read this thread she's been all sweetness and light. Either she's convinced IDNet was the right move, or I can expect the cold steel between my ribs any moment. :pray:
I can arrange for it to be warmed first, Bruce. >:D
Quote from: Captain K on Mar 06, 2008, 23:51:10
Been following this as well Jill. Chuffed its sorted. In fact, following a "disagreement" with she-who-thinks-she-must-be-obeyed this morning (she's discovered we're paying more per month than we were with Tiscali), I suggested she read this thread. She used to complain at me no end when the Tiscali service went down - which it did a lot - but since she read this thread she's been all sweetness and light. Either she's convinced IDNet was the right move, or I can expect the cold steel between my ribs any moment. :pray:
Tiscali :rant2: I used to with them! you're better off here :)
Quote from: J!ll on Mar 07, 2008, 09:17:36
Tiscali :rant2: I used to with them!
You wouldn't like to re-phrase that ever so slightly would you, Jill? :o :out:
I'm still half asleep! :P
Great news, Jill. :)
Thanks, yes it is :)
Quote from: J!ll on Mar 06, 2008, 15:36:32
Came at 11.20am (booked for between 1-6pm) he has just left
ADSL Link Downstream Upstream
Connection Speed 3840 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 10 db 20 db
Corroded wiring up the street, changed me over to a spare line. :happy:
Now: ADSL Link Downstream Upstream
Connection Speed 3232 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 12 db 20 db
It looks like your line is still having stability problems, Jill. Have you checked the log on the Netgear?
Looking at it, but it doesn't mean anything to me :D
Look for any entries that say "Loss of synchronisation".
Some, Tues, Wed and yesterday :)
The line is probably just finding its level then, Jill.
OK, will keep an eye on it :)
Can't make it's mind up, just like a female ;) :legpull:
:eek4: :buttkick: >:D
:thnks:
All this Jills Speed thing...Where does she source the drug. :evil: :evil: :evilb: :evilb:
It could refer to the film Speed 2 (with the boat) and Jill's driving of it ;)
Ship! :tongue:
Ahoy? ;D
There?
And everywhere. ;D
I'm sure it was a boat though
I thought it was a yellow submarine. :)
We could all live in it
Magical. ;)
And go on a mystery tour
Though that would be a hard day...
Only applies to dogs in the night, however lonely people
Where do they all come from? :)
Blackburn. Do you know how many holes there are there?
I suppose it depends on what sort of cheese they like?
Help!!!
Jill needs somebody?
Not just any man, to take her on a day trip
Poor James, who is keeping an eye on this thread, will now have started to wonder about our sanity. :)
;D Welcome to the IDnutters club James
:crazy: :pat:
Quote from: Rik on Mar 10, 2008, 15:00:17
will now have started to wonder about our sanity. :)
Didn't think you lot had any... ;D
Whats sanity ???
It's that thing that gets restored when you close IDNetters. :laugh:
And here's me thinking this is were you loose it ???
I'm not sure I ever had it in the first place. :)
:sanity:
Quote from: J!ll on Mar 10, 2008, 10:10:23
Now: ADSL Link Downstream Upstream
Connection Speed 3232 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 12 db 20 db
ADSL Link Downstream Upstream
Connection Speed 3296 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 9 db 20 db
Mar 10, 2008, 10:10:23
ADSL Link Downstream Upstream
Connection Speed 3840 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 10 db 20 db
Your noise margin appears to be normalising.
;D oh good ::) just edited my post above, so I can see it all :laugh:
Quote from: Rik on Mar 15, 2008, 16:47:12
Your noise margin appears to be normalising.
Normal noise margin, for a female ???
:whip:
As it does, you are, of course, going faster. :)
:thumb:
Quote from: J!ll on Mar 15, 2008, 16:46:23
ADSL Link Downstream Upstream
Connection Speed 3296 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 9 db 20 db
Mar 10, 2008, 10:10:23
ADSL Link Downstream Upstream
Connection Speed 3840 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 10 db 20 db
ADSL Link Downstream Upstream
Connection Speed 3424 kbps 448 kbps
Line Attenuation 46 db 15 db
Noise Margin 11 db 20 db
Is that a question, Jill?
It looks like you had an overnight re-sync, so go a lower speed, but in daylight, the margin has increased.
Well I did mean to ask, but posted without ;D
Never mind. Rik has crystal balls :eyebrow:
Which is why I walk very carefully. After all, I wouldn't want to drop one... ;D
The wicked witch in Wizard of Oz had one too. :whistle:
Ding dong! ;D
Quote from: J!ll on Mar 15, 2008, 16:46:23
ADSL Link Downstream Upstream
Connection Speed 3296 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 9 db 20 db
Mar 10, 2008, 10:10:23
ADSL Link Downstream Upstream
Connection Speed 3840 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 10 db 20 db
ADSL Link Downstream Upstream
Connection Speed 3424 kbps 448 kbps
Line Attenuation 46 db 15 db
Noise Margin 11 db 20 db
ADSL Link Downstream Upstream
Connection Speed 3040 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 13 db 21 db
It's getting slower ???
The fact that the noise margin is 13dB in the last result, compared with 9dB in the first (assumed to be your target SNRM) suggests that you may have sync'd at night when there is more noise around, and subsequently you get a lower sync, then the noise margin gets better during the day.
Of course, it could be that your target has been increased to 15dB, and the last set of statistics is at night when this would have deteriorated a bit.
It's difficult to say, but the best thing to do would be to re-sync in the morning and let us know what you achieve. :)
:oops: Missed this! OK, will do :thumb:
ADSL Link Downstream Upstream
Connection Speed 3040 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 11 db 21 db
Is that immediately after a re-sync, Jill?
:oops: :blush:
ADSL Link Downstream Upstream
Connection Speed 4288 kbps 448 kbps
Line Attenuation 46 db 15 db
Noise Margin 11 db 21 db
But is it immediately after a re-sync?
Yes :D
OK, then I'm guessing your target noise margin is at 12db and you router is falling off that pretty quickly, which would imply noise on the line again. Have a word with support, and get them to check the line.
OK, done, will let you know what they say :thumb:
I agree with Rik. What router are you using, Jill? Is it a Netgear?
Yes
Hmm, I never really trust stats from a Netgear; they seem to fluctuate so wildly compared with other routers, making it difficult to see what's actually going on.
So I take it your router is losing sync fairly often, then?
Looks like it, I've tried to to a BT speed test but they're having problems
QuoteLATEST: Currently Sytem have the problem.Sorry for inconvenience.
ADSL Link Downstream Upstream
Connection Speed 4288 kbps 448 kbps
Line Attenuation 46 db 15 db
Noise Margin 11 db 21 db
Big swings in synch speed suggests your noise problem has returned, Jill. Let support know.
I did Friday, not heard anything yet :)
Keep up posted...
Will do :)
Managed to get the BT test to work!
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3552 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2296 kbps
That says the line has been unstable, you should be on a 3000 profile for the sync speed.
:( I've not heard anything from IDNet yet.
Give them another ring.
Sent an email Friday, will give them a little longer, don't want to pester :)
Jill pester ::) ???
Never :P
I don't :P
QuoteApologies for the delay in responding to you.
It would appear the line has been a little unstable, i cannot see any reason for this however, has there been any changes within your phone system setup maybe? It seems to have settled and the connection has been up now for what i can see over 3 days. Please let me know if the problem escalates.
Kind regards
James
IDNet
I concur. :)
You do :) well things are just the same, so I'm confused to say the least :D
You've clearly had noise, what and where is the question. You're probably above your FTR, so raising a fault with BT might be difficult unless the situation worsens.
OK, back to the wait and see, again :laugh:
ADSL Link Downstream Upstream
Connection Speed 3552 kbps 448 kbps
Line Attenuation 46 db 15 db
Noise Margin 10 db 20 db