My migration from Tiscali took place this morning, and I've immediately noticed a huge improvement in pings and response times.
Throughput has slowed, but I'm not overly concerned as I'm aware it can take some time to settle. My question is, how long?
I hopeful of some good speeds - my router is syncing at 8128/448, attenuation is 24db/16db (down/up), and noise is 6.7db/24db (down/up).
Throughput is currently 1901kbps/376kbps according to Thinkbroadband, but I've not managed to get the BT test to work yet. >:(
Try using the BT test with IE not FF is you use FF, also make sure you have the latest version of java runtime on your pc, then try again.
It took my connection just over 24 hours before it started to fly - that was after migration for Tiscali LLU.
Hi Bruce
Welcome aboard. It will take up to 10 days for your connection to fully settle, but I suspect you're on a 2000 profile at the moment. This is normal and should rectify within 24 hours, as Simon says.
How's that for justifying my decision to come here? 3 meaningful responses in 8 minutes! Thanks Guys! :thnks:
Quote from: Killhippie on Feb 15, 2008, 10:58:17
Try using the BT test with IE not FF is you use FF, also make sure you have the latest version of java runtime on your pc, then try again.
Using IE7 and Java tells me its fully up to date. :sigh:
Eight minutes - that's way too slow, I'll have to get the whips out again. :)
Quote from: Rik on Feb 15, 2008, 11:25:13
I'll have to get the whips out again. :)
Wow, the services available are endless, although I don't recall seeing that one on the website. ;)
Have you not met Jill yet? :angel:
Rik you mentioned jill , now i,ll have to get the sanatogen out again to stop the shaking :react: :pat:
:lol:
Sorry, Merlin.
I migrated this morning from Pipex and only showing 1000kbit/150kbit before I left for work even through I have been syncing at 8128/448. Line stats similar to the OP.
IDnet support said they would look into it if it does not improve next week.
Weird thing is I only ever get the 'old style' BT speed tester, not the one with profiles listed etc?
What URL are you using?
got the wife to do a test using www.speedtest.net - 4155kps/355kps which looks better than this morning so heading in the right direction :)
I migrated from Virgin Media ADSL to IDnet yesterday. I logged off the Virgin regular IPstream service the night before and onto IDNET Lite in the morning, leaving the router connected all the while. I logged the sync speed and noise through the night and there was no interuption or drop out; it was 8128 sync and 7250 profile all the way on a 2.4km line. This is what I would expect from a routing only transition. The only difference I noticed after migration was download running right on the 7250 profile bump stop, as opposed to half of that at best with my previous ISP.
I have, as a habit, always left the router online, I have installed primary socket filters, to isolate the phone loop, and a dedicated ADSL line. The exchange has done the rest, albeit slowly. The sync and profile have climbed streadily over prior months to the maximum just before migration, and on a line which is quite long. The connection seemed oblivious to the ISP change. Can't fault BTW and certainly not IDNET, who have been exempary in this process.
:thnks: IDNET
Nice to hear a good result, Dave. :)
Hi Rik. Yes, it was a good result. Nice to be on board.
I spoke, I think, to Andrew and Miriam about a couple of things before moving over and the process was exactly as promised. What professional people. Quite a change from Virgin Media, who I am sure have good folks, but mired in the mass of problems the company's challenged ADSL network is throwing up, so much so I was able to terminate as a result of failure to provide a reasonable service level.
All you can download services are like all you can eat restaurants, either lousy grub or you just can't get a table.
Talk to you again, Dave.
Nice analogy, Dave. :)
After 48 hours of trying, I've finally made the BT test work. Tells me what we knew/suspected already, but I'm just so pleased I got the ****** thing to work, I'm posting the results! 8)
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1825 kbps
Have a word with IDNet tomorrow, Bruce, if it's still the same - it's a classic stuck profile.
It is reasonable for the profile to be 2000k 2 days after the migration took place. It should clear after about 3, so I wouldn't start panicking just yet. :)
Tomorrow will be three days. ;)
:-[
I just mean not to panic yet; it'll probably clear tomorrow. :)
I know, I was just giving your pedal extremity a tug. :)
I struggle to understand what you're talking about sometimes, Rik.
:rofl:
Oh, OK.
I was pulling your leg. ;D
:laugh:
Thanks Rik and Sebby.
Hopefully it will clear shortly and I'll be off like a rocket like the rest of you!
I'm more the tortoise type with my line, Bruce. :)
I migrated from Pipex/Tiscali on Feb 1st and had exactly the same problem, a profile stuck at 2000 despite a great line synched at 8128.
IDNet support asked me to wait for 5 days as BT wouldn't deal with a complaint until then. On the 5th day, still stuck at 2000, I contacted IDNet who within an hour had contacted BT and my profile was raised to 7000. It then took a further 6 days for the profile to move to 7150 to reflect my sync. Since then it's been rock solid with great speeds, although at peak evening times they do drop at times to around 2.5 -3.0mbps, which I assume to be contention somewhere in either BT's or IDNet's network.
Overall I've been highly impressed though in comparison to Pipex/Tiscali. Even 2.5mbps is more than 10 times what I would have got peak time with Piscali. The only improvement I'd like to see is phone support available for a few hours outside of office hours.
Quote from: Dopamine on Feb 18, 2008, 02:41:21
.
Overall I've been highly impressed though in comparison to Pipex/Tiscali. Even 2.5mbps is more than 10 times what I would have got peak time with Piscali. The only improvement I'd like to see is phone support available for a few hours outside of office hours.
Will do Dopamine. See here for forthcoming possible improvements
http://www.idnetters.co.uk/forums/index.php?topic=6124.0
Quote from: Dopamine on Feb 18, 2008, 02:41:21
Since then it's been rock solid with great speeds, although at peak evening times they do drop at times to around 2.5 -3.0mbps, which I assume to be contention somewhere in either BT's or IDNet's network.
That has to be BT, IDNet guarantee no contention within their network.
QuoteOverall I've been highly impressed though in comparison to Pipex/Tiscali. Even 2.5mbps is more than 10 times what I would have got peak time with Piscali. The only improvement I'd like to see is phone support available for a few hours outside of office hours.
There is an out of hours support number in emergencies, and you can always contact them by email, and usually get a response within a few hours at most.
Quote from: sobranie on Feb 18, 2008, 04:02:20
Will do Dopamine. See here for forthcoming possible improvements
http://www.idnetters.co.uk/forums/index.php?topic=6124.0
Wicked. >:D
It's also worth adding that IDNet may be able to arrange an out-of-hours support call by prior arrangement.
I just managed another BT speedtest
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1824 kbps
3 days in and it still seems stuck solid. I did email support and Simon (quickly :D) replied, indicating they'll be able to contact BT for me if nothing changes by the middle of the week.
Sometimes it does take 5 days, so see how it is then, and if no better Simon will get it sorted. :)
Damn stuck profiles!
Hijacking the thread a little :angel:
I have recently migrated from Nildram (8128/448). I was awaiting migration when at 3am one morning the sync dropped and I wondered if it had happened. But watching the router I saw it sync & then reconnect using the Nildram login (this may be normal). However, checking the router page I saw that the sync was now 8128/832! I'm not certain that this change happened at that time, but I believe so.
The next day I got an email from ID Net saying migration had taken place, so I changed my login settings in the router and it connected fine
I'm 7-8 days in now, and my only issue is that I can't get uploads faster than when I was on the 448 sync, they are exactly the same as before (330kbps ish)
ID Net originally said I was right about waiting 10 days and speed should come up over the next few days, but I wondered if anyone had any experience of this happening, as it's not a profile issue as far as I know.
Hi, and welcome to the forum, have a karma. :) :welc: :karmic:
Sorry, can't help on SuperMax - Malc??
Hi there,
I'm on supermax, and was originally on a modem, but as soon as I transfered to ID I was getting uploads of 82, I now use a router the uploads are the same, but DL has gone for 762 to 832, which took about 3 days to settle down.
Have you tried a torrent with one seed and loads of leechers?
What client are you using, I use utorrent?
Other than that maybe it's a call to ID.
And :welc:
Welcome to the forum, mytheroo! I'm afraid I can't help, though :(
Welcome, Mytheroo. :karmic:
The upload shouldn't suffer the issues the download sync sometimes suffers, namely the stuck profile, and so in theory the 10 day rule doesn't apply. Given that you are sync'd at the higher upstream rate, I'd expect the speed to match. Perhaps I'm being slightly negative, but I'm not sure it'll change in the 10 days, but IDNet are bound by BT's rules and they have to wait 10 days before BT will accept a fault. So, see how you go, and if after 10 days it's the same, IDNet will get on to BT for you. :)
Quote from: Rik on Feb 17, 2008, 10:23:51
it's a classic stuck profile.
I think you were dead right Rik. Just checked now:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1813 kbps
Stuck solid! >:(
Now that we've reached the midweek point that Simon mentioned, I'll drop him a line in the morning before I go to work (if things are still the same) and see if he can give BT a dig in the ribs.
Definitely do that, Bruce. It shouldn't take them long to get BT to do it (same day I'd imagine).
I find it quite unbelievable that BT can't get this right. There must be lots of users out there who don't even realise they have a stuck profile, and settle for 2Mb speeds when they're sync'd at 8Mb! Still, I suspect BT like it that way (less congestion)... ::)
I will Sebby.
I've just cheered myself up, however, by having a peek at the Tiscali forums. >:D
"Smug mode - On."
- Kryton - Red Dwarf VI
:rofl:
Thanks for your replies. I as well am pretty sure nothing will change in the 10 days, but I understand the fault system. I was thinking that maybe its a Nildram thing or throttle stuck on the line. I have informed them of my cancellation etc, but am still in contract for 15 days or so. I guess if the upload is throttled to 448 (or lower) in the exchange equipment, and that didn't get reset in the 'migration' then it might be that. I don't know what physically happens in a migration. Does a BT engineer have to do anything at the exchange? or is it done electronically etc. I live in a village with an exchange serving about 700 houses and it only has ADSLmax and lower, no SDSL or LLU etc.
Anyone know the physical work involved in a migration?
Can you post your line stats upstream and downstream? I just wonder whether BT have made a mistake and not put you on SuperMax.
Your kind of migration is done with a few keystrokes on a remote computer. The only time there is physical work involved is when you first connect and with LLU migrations.
Party time!
:banana2: :evilb: :happy: :cheers:
Can't get the BT test at the moment, but think broadband reports that download is currently running at 6.5Mbps! :jawdrop:
At peak time!!!!! :jawdrop: :jawdrop: :jawdrop:
I contacted Simon this morning and he agreed BT needed a shove. However, he got back to me a short time later - apparently the line trained itself on its own last night and the profile has jumped straight to 7150!!
I feel the need to go out and buy something cold and fizzy to drink....and I'm not talking Tizer! :beer1:
Great news, Bruce. I think it's safe to assume - despite not being able to get the BT speed tester to work - that your profile is now correct and you are seeing true IDNet speeds. 8)
Cheers Sebby.
I'm like a kid with a new toy - scouring the internet for huge files to download.
:evil:
Yet another happy customer ;D
:lol:
Enjoy. :)
Quote from: Malc on Feb 20, 2008, 20:38:00
Yet another happy customer ;D
Indeedy! Just managed to get the BTtest to work to confirm it!
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 6658 kbps
:happy:
:congrats:
And now, I'd like to take a solemn moment.
By coincidence, today my old Tiscali account passed away, and it seems that Tiscali pulled the plug on the old email address this afternoon...
:rip:
Right. Thats that out of the way.....lets party! ;D ;D :happy: :banana2: :cheers: :beer1: :thup:
Big thanks to everyone who has offered advice and support on my way here!
:ty:
Brilliant news, Bruce - in fact, :karmic:
Congratulations Captain K... :thumb: :congrats:
Thanks guys. I do now feel like the journey is complete, and its a very good feeling.
(No smilies now - I think I've used up my smilie allowance for the month in the last 3 posts!)
I'll give Simon a ring and tell him to order a few extra GB this month. ;)
:congrats: and welcome to Nirvana!
Quote from: Rik on Feb 20, 2008, 09:47:33
Can you post your line stats upstream and downstream? I just wonder whether BT have made a mistake and not put you on SuperMax.
Hi, Rik. Unfortunately I flashed the router (Linksys WAG54GS) with newer firmware (to get a dropdown option including ADSL2(+) because I saw it was connecting with a.gmt and thought this might be contributing to my issue)..... and the result is no access to the (still working) router via web or telnet :'(
However, it syncs at 8128/832, SNR down was 15 or 17db, I am not sure about up but both were in double figures. attenuation could have been anywhere from 15 to 30db, I remember seeing it but only remember thinking it was double figures, but under 30.
Can BT choose an option that gives 832 sync but not the throughput of 832? Day 10 of my connection will be Saturday, so will probably give ID a call on Monday to take the next step.
The fact that you are syncing at 832 would nornally be sufficient. I don't think BT have the ability to limit the speed other than through contention at the exchange.
What Lance said, Myth. We had a case yesterday of BT choosing to allocate all the speed to the d/s side, leaving the customer with only a 448 u/s sync, but there is no profile on the u/s side, so if you have the sync, you should have the speed.
yep saw that thread, will wait till my day off and start the ball moving :)
ok, have been in contact with IDNet support with the following results: If anyone has any ideas on what I can try next, locally or otherwise I'd be happy to try. Also does anyone know of another case of the upload sync being increased but the throughput staying at EXACTLY the same speed as the previous sync. cheers
From: <Myth
Sent: Wednesday, February 27, 2008 4:50 AM
Hi, no change in upload speed, still maxing out at 40kB/s. I'm
assuming router is still sync'ing at 832 upstream but I updated the
firmware and can no longer get web or telnet access to it.
Can you look into this now (i think its 12 days now)
cheers, Myth
-------------------------------------
Hi Myth
I have been in touch with a specialist helpdesk within BT to check your line. They had a good look and gave us a few bits to look into. They wanted to check your overall speed by online speedtests , speedtest.net would be ideal. Are you suffering any packet loss? When you are doing tests for your upload speed are you using any peer to peer applications? Overall when I asked if there was any way they could boost the upload they couldn't as there wasn't anything to fix, the line appears to be working fine.
>> Please let me know
>> Kind Regards
IDNet Support.
>> --------------------------------------------------
Hi Andrew, packet loss using Dan Elwell's Broadband speedtest shows no
> packet loss (attached screenshot49). Uploads via winmx p2p shown
> (attached #50) at 37000 bytes/sec throttle (2sec graph duration/50ms
> throttle interval), and then with no throttle, then throttle back on.
> I have 6 years experience using this graph for both my connection and
> troubleshooting others'. The graph is exactly what I expect of a maxed
> out upload when throttle is off. Maximum is 41000 bytes/sec with 2 to
> 8 distinct uploads.
> Speedtest.net results (these are very consistent)
> http://www.speedtest.net/result/239934831.png 6652/328kbps (ie
> 41kB/s)
>
> All these results are identical to when my router was syncing at 448
> upload with Nildram
>
> All speedtests done independently of each other, no other uploads in
> progress (monitored via task manager, Netlimiter and TCPview) and no
> kservice.exe or kontiki style .exe's
>
> cheers, Myth
---------------------------------------------------------------
Hi Myth
I've been back onto BT.
What they have indicated is the line is running as best it can at the
moment, there are no further tweaks that can be performed from their end
which could improve the upload speed further. They indicated whilst the
IP profile on the downstream can be set there is no guarantee on the
upload speed.
At this stage I have the assurance from BT the line is running best it
can, if there was a way to increase your upload we would certainly
pursue that avenue on your behalf.
Kind Regards
IDNet Support.
----------------------------------------------------
thankyou for reading this long post guys and gals, any thoughts are appreciated. When my router connected at 832 i was soooo happy, and now i feel sad even though i havent really lost anything.
If nothing works, is there a cheaper package with 448 upload?
cheers, Myth
Hi Myth
If you can't get the upload speed, then drop to Home Max, £24.99, 448 upload sync, 30GB data allowance - unless, of course, you need the full 60GB of data.
It's a strange one, but in that case I guess the only thing you can do is drop your package (assuming the allowances are enough).
can you think of anything I can change locally? is there a transmit Rwin setting for upload for instance. Will the list of used carrier channels for UL be of any help do you think (from another routers stats page)?
I don't think there's anything you can change locally, except, perhaps the router. The negotiation is out of your control, so there's nothing to tweak - it may just be a that a different router would perform better on your line. There is only one RWIN value that I know of.
ok, problem fixed. I changed the router to a wireless-n so I could run it off the master socket. Installed the dongle and got 2500/712 speedtest :thumb:
So I ran cat5 to the master socket to run it all wired, and got 6800/330 :mad:
So I figured it has to be something in the wired circuit interfering.....I uninstalled nVidia Access Manager (network software stuff) and I got 6850/712 ;D
Am running Asus Striker (nVidia 680i chipset) for info purposes.
Am taking the new router back tomorrow too!
We live and learn. Thanks for posting back, Myth, I wouldn't have thought to look to software for the solution. :blush:
Quote from: Mytheroo on Mar 04, 2008, 05:33:19
ok, problem fixed. I changed the router to a wireless-n so I could run it off the master socket. Installed the dongle and got 2500/712 speedtest :thumb:
So I ran cat5 to the master socket to run it all wired, and got 6800/330 :mad:
So I figured it has to be something in the wired circuit interfering.....I uninstalled nVidia Access Manager (network software stuff) and I got 6850/712 ;D
Am running Asus Striker (nVidia 680i chipset) for info purposes.
Am taking the new router back tomorrow too!
My mobo, an old Asus A8n SLI premium has a similar built in firewall, I never installed it after reading about the hell it caused on the Nvidia forums, seems like it still causes issue now and the Striker is an expensive mobo as well, sometimes having to many things doing the same job is just not needed
Excellent result, Mytheroo. :)
I'm not certain it's still got a firewall in it. uTorrent gives a warning for it when it starts, but I've seen it posted that nVidia gave up on the firewall part. Maybe it is trying to give priority to certain packets, or run some kinda QoS. I certainly have never seen any firewall dialog box, and I have never had the option to allow incoming WinMx packets through, but they get through fine.
(http://www.speedtest.net/result/241862314.png) (http://www.speedtest.net)
Quote from: Mytheroo on Mar 04, 2008, 15:36:51
I'm not certain it's still got a firewall in it. uTorrent gives a warning for it when it starts, but I've seen it posted that nVidia gave up on the firewall part. Maybe it is trying to give priority to certain packets, or run some kinda QoS. I certainly have never seen any firewall dialog box, and I have never had the option to allow incoming WinMx packets through, but they get through fine.
(http://www.speedtest.net/result/241862314.png) (http://www.speedtest.net)
on my mobo the firewall was called the Network access manager, you could set it to a basic antihacker setting of a couple of others from what I read, it was a basic hardware firewall like you get in a router, I would be surprised if they still used it as it was an unmitigated disaster
New to idnet, looks like a good forum (some good fora?).
Transferred from 'pipcali' to Home Lite yesterday after slightly unsettling responsiveness on idnet support line but so far getting chronically slow connections.
400 to 1200 kbps yesterday by thinkbroadband test, tonight a record!:
Speed Down 253.64 Kbps ( 0.2 Mbps )
Speed Up 332.32 Kbps ( 0.3 Mbps ) - haven't seen up > down before, don't tell me it's not just my hifi interconects that are unidirectional... ???
Similar by speedtest just now, 53ms latency.
Line is Max ADLS enabled and availability tests by phone number generally come up to 6.5Mbs (but sometimes only 2!). Using 3com modem router with following ADSL status data:
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Data Rate
Stream Type Actual Data Rate
Up Stream 448 (Kbps.)
Down Stream 7808 (Kbps.)
Operation Data
Operation Data Upstream Downstream
Noise Margin 24 dB 5 dB
Attenuation 6 dB 7 dB
The only oddity I have in the settings is that the static ip address subnet mask is defaulting to 255.0.0.0 and the firmware doesn't give me an option to amend this to 255 throughout, despite the help file suggesting I can do it.
Could this be slowing things down or is it just a matter of waiting a bit longer?
Any other advice welcome.
Hi Splat, welcome to the forum, have a karma. :) :welc: :karmic:
It's very unusual for anyone to be unhappy with IDNet support, what happened?
There's something badly wrong with your stats. Have you transposed the noise margin and attenuation figures by any chance. If you do have a 7db d/s attenuation, you must be practically living in your exchange, in which case I'd expect you to sync at 8128 with some headroom in the noise margin, eg a figure of 9-12db. The fact that you've also got interleaving on is odd (and could help to account for the latency).
Tell me a bit about your phone wiring. How many sockets do you have, what's connected apart from your router, are you using any extension leads, and if you are are they flat or round.
It would help if you could run a BT speed test, since my hunch is that your profile is low, and that's the only way we'll find out.
Sorry, so many questions...
Quote from: splat on Mar 04, 2008, 23:16:37
New to idnet, looks like a good forum (some good fora?).
Transferred from 'pipcali' to Home Lite yesterday after slightly unsettling responsiveness on idnet support line but so far getting chronically slow connections.
Hi Splat and Welcome, have a Karma.
First time that I have ever seen anyone complain about IDNet support. :o
:welc: :karmic:
slightly unsettling responsiveness might mean the response was very fast...and this was unsettling :)
Quote from: Mytheroo on Mar 05, 2008, 06:23:22
slightly unsettling responsiveness might mean the response was very fast...and this was unsettling :)
I like your thinking Mytheroo, but I doubt it, I am surprised though as IDNet's support is second to none, most odd, maybe today more light will be shed on the issue and things we be resolved :)
Quote from: Mytheroo on Mar 05, 2008, 06:23:22
slightly unsettling responsiveness might mean the response was very fast...and this was unsettling :)
I have to say thats exactly how I read it. Its the sort of thing I might say too! Why say something straight out when there's the possibility of confusing everyone - makes life interesting. ;D
Quote from: Captain K on Mar 05, 2008, 08:02:06
I have to say thats exactly how I read it. Its the sort of thing I might say too! Why say something straight out when there's the possibility of confusing everyone - makes life interesting. ;D
Very true but its hard work if you need help, but fun most other times ;) The more I look at that statement the more I'm inclined to agree now about the response being fast so therefore unsettling ;D after most ISP's it would be though, once the stats get cleared up hopefully any issues will get sorted with the usual swiftness we come to expect.
Quote from: Mytheroo on Mar 05, 2008, 06:23:22
slightly unsettling responsiveness might mean the response was very fast...and this was unsettling :)
True, if that is/was the case then I withdraw my above remarks.
Time will tell. ;)
We're hoping Splat will come back and tell. ;)
Hi Guys, only got a few minutes now but will be back later. Thanks for the responses.
"Unsettling"...to put your minds at rest, having got used to waiting 15 minutes to talk to a customer 'service' person on another continent, I was taken aback by a real idnet person picking up the phone seemingly before it rang! On both occasions! And that person seemed to know stuff aswell.
The router stats are correct, and yup, we live very close to the exchange. All router data tonight are identical except downstream 7680. Interleaving isn't a user setting is it?
Bt test wouldn't run last night; tonight it won't accept my idnet username , or email address as valid with the phone number!
Thinkbroadband test shows Speed Down 1096.42 Kbps (1.1 Mbps ), Speed Up 344.95 Kbps (0.3 Mbps ) (http://www.thinkbroadband.com/speedtest/results/id/120474363485983231233.html).
Back later,
Splat
Hi Splat
Thanks for setting our minds at rest, you had us going there. It does take a bit of getting used to service, doesn't it, but you will. :)
Interleaving isn't a user setting, IDNet can get it turned off for you, but the first thing to do would be to establish why it's on. I'm guessing there's some noise on your line causing errors, so if you can extract an error count from anywhere, that would be helpful (we also need to know how long the connection has been 'up' at the time.)
I'm still curious about your wiring, when you have a mo.
As to speed, my guess is that you have a low profile right now. You should only need your phone number and username, the latter is usually in the form, now, of user@idnet.gw5. Your email address won't be recognised at all. We advise the use of IE for the test, despite what BT says, and early morning seems to be the best time to try - though there does seem a geographical issue in how hard it is to get a result.
You have the same trouble as me with the BT speedtest, Splat, in fact, I haven't managed to get it to work since I joined IDNet!
Thanks for the reassurance re customer service. Refreshing, isn't it! :thumb:
OK, bt speedtest started but crashed with an error so took the advice and tried IE - result!
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7680 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1188 kbps
Phone line is modern style socket with two additional internal extensions to socket boxes.
Router is fed off a flat cable extension lead under floorboards to another room, along with one digital phone (two handsets), after the splitter. Have tried a) switching off the phone and b) feeding router direct from the socket and neither make any difference. Only other equipment is a bt plug-in ringer installed in the first socket in the house. Just removed that and repeated thinkbroadband test - desparately slow. This did not have a splitter in place, but other socket had one in.
???
Hi Splat
Your problem is the low profile, so until that recovers, you won't get the speed you should. Once you have at stable connection, at that sync speed you will have a profile of 6500kbps. I'm guessing that you have a classic stuck profile, unless you've seen a lot of sync losses at the router, in which case if it hasn't shifted after 5 days, contact support and they can get BT on the case.
Just been testing and :blush: the innocent looking bt plug-in ringer was screwing it up - whip it out or put a splitter behind it and I get up to 1950 Mbps and down to 45 ms latency ;D ;D. Hopefully the profile will adjust up now. Watch this space...
Thanks guys.
Toes crossed. :)
Good luck! As Rik says, stuck profiles are common following migration. If it hasn't cleared in 3-5 days, a quick call to IDNet will get the ball rolling. :)
:( Still trundling along at 1.5-1.8 Mbps despite Miriam on idnet support apparently getting bt to increase the line profile to my synch speed. In fact the bt speedtest shows profile has actually decreased to 1750 kbps! Now we're looking into synch drops on the router log, but nothing I can see after 24 h.
Attachment gives details - any ideas anyone?
Edit: Attachment removed, IP address included
One of the techies will be around later, Splat. It could be a case of BT saying one thing and doing another, but hang in there, and we'll do what we can to help. :)
try another BT test, this is the only test that shows your current profile (afaik)
Attenuation seems very low (good), you must have great wires or live in the exchange (my first Rikism :D) or the router isn't giving accurate stats.
8db downstream seems fine, I don't know enough about errors to say whether you need interleaving on or not
Quote from: splat on Mar 12, 2008, 20:35:14
Attachment gives details - any ideas anyone?
Hi Splat
I've deleted the attachment as it revealed your IP address. What strikes me about your stats is that the attenuation and noise margin appear to be reversed. It is possible you have a 6db attenuation with 24db of noise margin, but I have a feeling the figures should be the other way round. From what you say, the line is showing instability, and I can't see that happening if you had 24db of NM.
Myth is right, we need another BT speed test to see what's happening to your profile, but my guess is that the router is dropping sync and reconnecting at a lower rate frequently enough for you to have a low profile.
That's certainly what it sounds like. Once we know for definite, we can help you get to the bottom of the issue.
Thanks for the privacy delete...bt test tonight shows same as yesterday, profile of 1750 kbps. And yes, we do live very close to the exchange (79 meters one website told me), so it might give odd figures. Idnet support has recommended router setting alterations to ensure continuous connection, now enacted. Also found where to alter subnet mask to the settings given in my activation email as it had self-assigned to 255.0.0.0. Probably won't get another bt test in tonight owing to the 'three hour' restriction, but will try tomorrow before heading off to the Lakes for a weekend of (wet, windy) walking ;D ;D
PS. What does the smiley that looks like a gourd represent, innocence, whistling?
What, this bloke? :whistle: I suppose he's saying "Wasn't me, guv!". ;)
Hi Rik,
NM readings are much the same now after moving router to a faceplate socket so no flat cable extension. Also makes no difference to download speed or ping. Wireless also no different to patch cord. :sigh:
Only other thought I have at mo is that router was on a powersaver, powering down whenever pc was turned off. Could this be causing the instability? Permanently on now with direct feed.
Will give support a ring tomorrow.
Splat
bt speedtest this morning shows same as before:
Test1 comprises of [sic] Best Effort Test: -provides background information.
IP profile for your line is - 1750 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8064 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1643 kbps
Router status (after restarting last night in new direct-to-faceplate position:
Data Rate
Stream Type Actual Data Rate
Up Stream 448 (Kbps.)
Down Stream 8064 (Kbps.)
Operation Data
Operation Data Upstream Downstream
Noise Margin 25 dB 7 dB
Attenuation 6 dB 6 dB
Defect Indication
Indicator Name Near End Indicator Far End Indicator
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction 612 473
Fast Path CRC Error 0 0
Interleaved Path CRC Error 2 19
Loss of Signal Defect 0 ---
Fast Path HEC Error 0 0
Interleaved Path HEC Error 0 0
Log shows:
2008.03.14 07:49:29 192.168.1.2 login success
2008.03.14 07:31:58 sending ACK to 192.168.1.2
2008.03.14 07:31:58 sending OFFER to 192.168.1.2
2008.03.14 07:31:58 sending OFFER to 192.168.1.2
2008.03.14 06:24:44 NTP Date/Time updated.
2008.03.14 00:55:42 sending ACK to 192.168.1.3
2008.03.14 00:55:41 sending OFFER to 192.168.1.3
2008.03.14 00:52:48 192.168.1.4 logout
No mention of CHAP though and can't see how to change the protocol anywhere - is this important?
???
There's something very strange going on here. Your attenuation is so low and yet your noise margin is just about good on the downstream; I'd expect it to be a lot better...
I forgot what's gone on in this thread (bad memory these days!). Did we get you to try the test socket?
It looks like there is some instability going on, despite a good line, causing the profile to drop and fail to recover.
Hi Splat
I agree with Sebby, your stats don't make sense. For a 6db attenuation, you should be going flat out with a healthy noise margin. Your profile, though shows classic signs of an unstable line. Have you tried another router?
The log is just showing local login details, so no mention of CHAP.
Hi Rik and Sebby,
Router was on a powersaver until the night before Friday's post so shutdwon each nite. IDnet support believed this was causing the instability which led to profile stuck down at 1750 kbps. Router stats were taken after overnight left on, unused. No change in the bt speedtest data below taken 48hrs after the change of router position and permanently on. The low attenuation is because we live about 80 meters from the exchange.
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1750 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8064 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1585 kbps
Router log for last 2 days:
2008.03.16 17:37:50 192.168.1.3 login success
2008.03.16 12:55:07 NTP Date/Time updated.
2008.03.16 12:35:35 sending ACK to 192.168.1.3
2008.03.16 12:35:35 sending OFFER to 192.168.1.3
2008.03.16 11:17:54 sending ACK to 192.168.1.3
2008.03.16 06:51:45 NTP Date/Time updated.
2008.03.16 00:48:23 NTP Date/Time updated.
2008.03.15 23:17:26 sending ACK to 192.168.1.3
2008.03.15 23:17:24 sending ACK to 192.168.1.3
2008.03.15 23:17:22 sending ACK to 192.168.1.3
2008.03.15 23:17:20 sending ACK to 192.168.1.3
2008.03.15 23:17:18 sending ACK to 192.168.1.3
2008.03.15 23:17:16 sending OFFER to 192.168.1.3
2008.03.15 23:17:14 sending OFFER to 192.168.1.3
2008.03.15 23:17:12 sending OFFER to 192.168.1.3
2008.03.15 21:12:27 sending ACK to 192.168.1.3
2008.03.15 18:45:00 NTP Date/Time updated.
2008.03.15 16:05:24 sending ACK to 192.168.1.3
2008.03.15 16:05:22 sending ACK to 192.168.1.3
2008.03.15 16:05:20 sending OFFER to 192.168.1.3
2008.03.15 16:05:18 sending OFFER to 192.168.1.3
2008.03.15 16:05:16 sending OFFER to 192.168.1.3
2008.03.15 15:07:57 sending ACK to 192.168.1.3
2008.03.15 15:07:55 sending ACK to 192.168.1.3
2008.03.15 15:07:53 sending ACK to 192.168.1.3
2008.03.15 15:07:51 sending ACK to 192.168.1.3
2008.03.15 15:07:49 sending ACK to 192.168.1.3
2008.03.15 15:07:47 sending OFFER to 192.168.1.3
2008.03.15 15:07:45 sending OFFER to 192.168.1.3
2008.03.15 15:07:43 sending OFFER to 192.168.1.3
2008.03.15 13:38:55 sending ACK to 192.168.1.3
2008.03.15 13:38:54 sending OFFER to 192.168.1.3
2008.03.15 12:41:37 NTP Date/Time updated.
2008.03.15 12:35:41 sending ACK to 192.168.1.3
2008.03.15 12:35:41 sending OFFER to 192.168.1.3
2008.03.15 12:05:00 sending ACK to 192.168.1.3
2008.03.15 12:04:59 sending OFFER to 192.168.1.3
2008.03.15 12:04:11 sending ACK to 192.168.1.3
2008.03.15 12:04:11 sending OFFER to 192.168.1.3
2008.03.15 09:25:47 sending ACK to 192.168.1.3
2008.03.15 09:25:46 sending OFFER to 192.168.1.3
2008.03.15 09:25:46 sending OFFER to 192.168.1.3
2008.03.15 09:15:07 sending ACK to 192.168.1.3
2008.03.15 06:38:15 NTP Date/Time updated.
2008.03.15 00:34:53 NTP Date/Time updated.
Router ADSL status excerpt:
Operation Data Upstream Downstream
Noise Margin 25 dB 8 dB
Attenuation 6 dB 6 dB
Defect Indication
Indicator Name Near End Indicator Far End Indicator
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction 8024 61824
Fast Path CRC Error 0 0
Interleaved Path CRC Error 11 2048
Loss of Signal Defect 0 ---
Fast Path HEC Error 0 0
Interleaved Path HEC Error 68 0
Only got one router - is testing in the test position just a matter of using the main socket into the house?
Splat
Hi Splat
The test socket is only applicable if you have an NTE5 master socket, the type where the bottom portion of the faceplate can be removed. Otherwise, all sockets are pretty much equal. The powersaver could well look like instability to the exchange, so you will need to wait another 24-72 hours, then your profile will lift. If it doesn't and IDNet are seeing a stable connection, they can intervene.
Yep, give it 5 days in total I'd say, and if there's no change, get onto IDNet. If it continues to happen after that, there must be some instability, which we can look into. :)
:thumb: