IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: alan on Feb 06, 2008, 09:32:46

Title: Error message
Post by: alan on Feb 06, 2008, 09:32:46
Hi again..
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When I hit the "Mark as Read" button 9 times out of 10 I get the following error:-
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"Session verification failed. Please try logging out and back in again, and then try again."
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Any ideas please?
Title: Re: Error message
Post by: Simon on Feb 06, 2008, 09:34:44
Hi Alan,

Possibly a cookie problem?  Do you have cookies enabled in your browser, and have you allowed the IDNetters cookie to be permanently stored?
Title: Re: Error message
Post by: alan on Feb 06, 2008, 09:39:29
Thanks for quick reply Simon... Yes cookies shown to accept all. I get the warning
on both the Laptop and PC..
.
Title: Re: Error message
Post by: Simon on Feb 06, 2008, 10:45:23
It's odd that nobody else has reported this, which could indicate a browser issue.

Can anyone else replicate this error?
Title: Re: Error message
Post by: Simon on Feb 06, 2008, 10:59:23
Alan, can you try logging out, then removing the cookie, and logging back in again, so it sets a new one?  Might just do it.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 11:01:35
I can't think of anything else, Simon, and as you say, no-one else has reported the problem. What browser are you using, Alan?
Title: Re: Error message
Post by: alan on Feb 06, 2008, 11:59:04
Well I was using FF 2.0.0.11...  Still getting the rejection in there. Tried in IE7
pressed "Mark as Read" and they cleared no problem. So it must be something in FF?
.

Title: Re: Error message
Post by: Rik on Feb 06, 2008, 12:00:49
Odd, Alan, I use FF with no problems though, tbh, I never mark stuff as read - I read everything.

What addons are you using?
Title: Re: Error message
Post by: Inactive on Feb 06, 2008, 12:02:07
I use FF as well, never come across that before, and I do mark stuff as " read ", often.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 12:03:05
Thanks, In. Do you use many addons?
Title: Re: Error message
Post by: Inactive on Feb 06, 2008, 12:03:55
A couple, smiley extra and spelling checker.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 12:04:59
"Mostly Crystal" and "Noia 2(Extreme). Come to think of it I will uninstall both of them. Forgot I had them on there. I'll go back to FF default and see if it makes a difference.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 12:06:37
Thanks, Alan. It's the only variable that I can think of.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 12:11:58
Taken Add ons off... Logged off then went into Announcements page in FF
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An Error Has Occurred!
Session verification failed. Please try logging out and back in again, and then try again.
Back
Powered by SMF 1.1.4 | SMF © 2006-2007, Simple Machines LLC
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Tried IE7 got the same rejection..
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 12:14:43
I'm wondering whether it could be a firewall issue, Alan, as it now seems to be affecting your machine rather than a browser. What security are you using, AV, firewall and malware? Which OS version?
Title: Re: Error message
Post by: alan on Feb 06, 2008, 12:19:10
NOD 32 3.0.621... Ah.. Come to think of it you might be correct...  Getting the same on PC and Laptop.
.

.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 12:20:40
It's the only thing I can think of right now, Alan, but I'll do some digging and see if I can find anything specific on the SMF forums.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 12:21:13
Many Thanks Rik.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 12:25:22
Can you try again now, Alan?
Title: Re: Error message
Post by: alan on Feb 06, 2008, 12:31:40
They cleared in FF but not in IE7 that time..
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 12:34:04
I've changed a server setting which is supposed to resolve this problem. Give me a minute to take another look and then could your try again please?
Title: Re: Error message
Post by: Simon on Feb 06, 2008, 12:36:07
Alan, did it make any difference replacing the cookie, like I suggested earlier?  Also, strangely, clearing the cache can often work wonders.
Title: Re: Error message
Post by: Simon on Feb 06, 2008, 12:37:07
Or, as Rik said.  :)
Title: Re: Error message
Post by: alan on Feb 06, 2008, 12:38:03
Simon.. I replaced the cookie but did not clear the cache..
Will try that now.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 12:43:19
Cleared all the cookies in IE7 and now appears to working.. I've actually ran out of stuff to mark as read to try it. ;D.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 12:47:25
Thanks, Alan. Let us know if the problem returns. :)
Title: Re: Error message
Post by: alan on Feb 06, 2008, 12:54:23
Sure will RiK. Thanks again all.  Will return if it comes back. :)
Got a bit of a problem with Adobe reader now what wont D/L a document fully.
I think that is a NOD setting somewhere. Watch this space for further help required. :laugh:
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 12:55:00
I can't switch any server setting for that, Alan. ;)
Title: Re: Error message
Post by: Inactive on Feb 06, 2008, 12:57:03
Quote from: alan on Feb 06, 2008, 12:54:23
Sure will RiK. Thanks again all.  Will return if it comes back. :)
Got a bit of a problem with Adobe reader now what wont D/L a document fully.
I think that is a NOD setting somewhere. Watch this space for further help required. :laugh:

Try using Foxit...it works for me, far better than Adobe ever did.

Oh and it is free.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 13:42:10
Quote from: Inactive on Feb 06, 2008, 12:57:03
Try using Foxit...it works for me, far better than Adobe ever did.

Oh and it is free.
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Thanks In... D/L and it works a treat.. Tried and tested with a large PDF and no problem at all.
With Adobe it was just stalling. Just got some Craft CD's for the Wife which opens
up in PDF.. Cannot believe how much faster it is.
.
Thanks again for all support. At this rate I will be getting more posts than OB. :)
Title: Re: Error message
Post by: Inactive on Feb 06, 2008, 14:19:12
Glad it worked OK for you Alan. ;)
Title: Re: Error message
Post by: Malc on Feb 06, 2008, 14:21:15
Quote from: alan on Feb 06, 2008, 12:19:10
NOD 32 3.0.621... Ah.. Come to think of it you might be correct...  Getting the same on PC and Laptop.
.

.


I'm using NOD32 and have a had a few 500 errors.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 14:41:36
500 errors are different, Malc, they generally indicate the server is running out of memory, and we've got that one covered now. :) (I hope!!)
Title: Re: Error message
Post by: Malc on Feb 06, 2008, 14:44:27
I have had it twice since I uploaded that JPeg, but not for a few days
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 14:46:21
Let me know if it happens again, Malc, and what you were doing at the time, would you.
Title: Re: Error message
Post by: Malc on Feb 06, 2008, 15:16:48
On each occasion it was once I'd pressed POST and the screen waited for about a minute, the the message I sent you came up, I had to close IE7 then go back in again.

All 3 times I've had that message were at home, were I use NOD32.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 15:17:45
Is that v2 or v3 of NOD, Malc? Did you notice how many people were online at the time?
Title: Re: Error message
Post by: Malc on Feb 06, 2008, 15:21:17
Don't know the version of NOD ATM, but it's the new 2008 edition, no idea how many people were on line
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 15:22:28
So that's v3. I'm wondering if it's causing issues, that's what Alan uses too and he's the only person to have seen his error.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 15:27:59
Quote from: Rik on Feb 06, 2008, 12:47:25
Thanks, Alan. Let us know if the problem returns. :)
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It is at it again both FF and IE. Perhaps it is the NOD after all?
Title: Re: Error message
Post by: Inactive on Feb 06, 2008, 15:29:29
Is it too obvious to suggest turning NOD off, and trying it??
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 15:30:24
No, not at all. Would you mind trying that briefly, Alan?
Title: Re: Error message
Post by: Malc on Feb 06, 2008, 15:33:38
I'll try that as well next time :)
Title: Re: Error message
Post by: alan on Feb 06, 2008, 15:37:23
Quote from: Rik on Feb 06, 2008, 15:30:24
No, not at all. Would you mind trying that briefly, Alan?
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Will do Rik... Bloody thing working OK at the moment again. >:(
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 15:39:57
It's so difficult to track this sort of issue, Alan, when only one person is being affected. I suspect it's something to do with the way NOD is handling the forum cookie, but clearly only in a particular set of circumstances. We'll keep trying though. :)
Title: Re: Error message
Post by: alan on Feb 06, 2008, 15:52:11
Quote from: Inactive on Feb 06, 2008, 15:29:29
Is it too obvious to suggest turning NOD off, and trying it??
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NOD turned off. Antivirus, Anti Spam and Firewall all disabled. Still the same rejection.
.
Title: Re: Error message
Post by: Inactive on Feb 06, 2008, 15:54:51
Well that is me totally baffled then Alan, sorry.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 16:00:19
I'm really out of ideas here, Alan. If it was a major forum malfunction, I'd expect to be inundated with reports.

Can you confirm for me please:

Browser(s)
NOD v3
Windows version
How much free memory you have (Ctrl-Alt-Delete will bring up task manager, look on the performance tab)
Router
Wireless or wired connection
Any other apps which are running.

Thanks.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 16:15:48
FF 2.0.0.11
IE 7.0.5730.11
NOD V3.0.621.0
XP
ZyXel 660.HW-T1
No other apps running.

Is there any other way I can get to the perf tab.?
When I do Ctrl-Alt-Del it comes up with the apps running but I do not get
any choice along the top to change the way it looks (another blip ongoing).
The only way I can get rid of the the box now is to do a full restart.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 16:18:04
This problem is easy to fix, I hope, the Task Manager is running in "tiny footprint mode". To correct this, simply double-click on the border around the window and it will return to its normal state. To place task manager back in "tiny footprint mode" again, double click again on the border around the window.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 16:18:29
I've just managed to clear task manager... Always on top was ticked.. Still no icons along the top though.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 16:21:27
I've managed to R/C and go into end process.. It shows FF as 32,188 is that what you wanted Rik.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 16:24:48
That's small - mine is 82K.

The bit I actually want is highlighted below.

[attachment deleted by admin]
Title: Re: Error message
Post by: alan on Feb 06, 2008, 16:25:11
When I r/c the little box bottom right it says CPU usage 2%
Title: Re: Error message
Post by: alan on Feb 06, 2008, 16:26:40
Quote from: Rik on Feb 06, 2008, 16:24:48
That's small - mine is 82K.



Bragging again :)
Title: Re: Error message
Post by: alan on Feb 06, 2008, 16:27:41
I'll see if I can get a snapshot of mine.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 16:27:49
 :rofl2: :karmic:
Title: Re: Error message
Post by: Inactive on Feb 06, 2008, 16:31:08
Mine is 89k, so something doesn't seem right with Alans, not bragging honest..  ;)
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 16:35:50
Thanks, In.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 16:40:22
This is what I get when I C-A-D.. Had to do it via Flickr.. Dont know wny other way at the moment.
http://farm3.static.flickr.com/2333/2246874534_42dd1b37a2.jpg?v=0
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 16:42:56
Sorry, Alan, I can't make anything out there. Are you hitting Alt+PrtScr? It looks like you may have just hit PrtScr which captures the whole thing, not just the active window.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 16:43:17
See if this is any larger..
http://farm3.static.flickr.com/2333/2246874534_0bc34c9db1_o.jpg
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 16:45:56
That's better, Alan. It certainly seems small for Firefox, but that may be down to the number of add-ons you run. What do you have?

Can you get a shot of the performance tab that I illustrated?
Title: Re: Error message
Post by: alan on Feb 06, 2008, 16:46:22
Quote from: Rik on Feb 06, 2008, 16:42:56
Sorry, Alan, I can't make anything out there. Are you hitting Alt+PrtScr? It looks like you may have just hit PrtScr which captures the whole thing, not just the active window.
.
Thats cos I didn't know about Alt+PrtScr.. Something else I've learnt.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 16:47:36
Careful, we'll charge extra. :)
Title: Re: Error message
Post by: alan on Feb 06, 2008, 16:47:48
Quote from: Rik on Feb 06, 2008, 16:45:56

Can you get a shot of the performance tab that I illustrated?
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Thats all I get.. No options to alter.. I reckon my Comp is ready for the knackers yard!!
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 16:51:42
Did you try the trick I posted earlier?

"This problem is easy to fix, I hope, the Task Manager is running in "tiny footprint mode". To correct this, simply double-click on the border around the window and it will return to its normal state. To place task manager back in "tiny footprint mode" again, double click again on the border around the window."
Title: Re: Error message
Post by: alan on Feb 06, 2008, 16:59:02
Sorry Rik.. I missed your posting about that earlier... A double click done the job. I've been putting up with that for months as well.
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It says Physical Memory Total 3143772. Available 2671756. System Cache 399504.
Is that what you were after.?
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 17:07:05
Yes, thanks, Alan. You're not low on memory, so that's something else ruled out.

I'm out of ideas right now. I'll have a chat with Lance and Simon and do some digging, but I don't have any clear idea what could be happening here.

I'll get back to you asap, or maybe someone else will know what this is about and come up with the answer in between.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 17:10:12
Many Thanks for your efforts. I certainly learn a thing or two when I pose a query.
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How about a live chat feature on Idnetters? It would be a lot easier. :)
.
Regards and Thanks again.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 17:15:24
Hi Alan

Long shot time, but I've just changed your theme to Core, let me know if that helps. (I'm Googling like mad!)

We did run a chat room for a while, but it wasn't used and it meant that not everyone had a chance to read and comment on issues.
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 17:26:06
One more thought, Alan. Do you have the 'always stay logged in' box checked? If not, could you try doing that please.
Title: Re: Error message
Post by: alan on Feb 06, 2008, 18:16:27
Rik, Yes I've always had stay logged on checked.... Just done a few "marked as read" and they have cleared OK.
I will keep trying during the evening, so far so good.  :)
Title: Re: Error message
Post by: Rik on Feb 06, 2008, 18:18:55
Are you comfortable with 'Core', Alan? If you can stick with it, and the problem doesn't return, it may well point us at the cause.

Do you recall which 'mark as read' button you used, the top one or the bottom one?
Title: Re: Error message
Post by: alan on Feb 06, 2008, 19:18:00
Yes, Thanks Rik. Totally happy. It was always the top button. Didn't realise the one at the bottom existed....
.
Regards
Title: Re: Error message
Post by: Lance on Feb 06, 2008, 23:23:57
The only thing I can think of that hasn't been done is to delete all temporary files  :-\
Title: Re: Error message
Post by: alan on Feb 07, 2008, 07:34:11
Yes, I tried that thanks Lance. So far so good this morning. No further problems as yet.
.
Title: Re: Error message
Post by: Rik on Feb 07, 2008, 09:19:57
Thanks, Alan. That tightens the search a bit more. :)