Hi there, it is 1.00am on the 5th February 2008 and I am about to move to IDNet, today some time (they said 6pm.....does that mean mean 6.00pm... if not what does pm stand for????)
I have set up my IDNet Email and my Web Mail (that was painless). I am already receiving my download totals for the month.................so far 0Gbs..............LOL
As a farewell gift I just received an Email from Eclipse to say that they are putting up their monthly subscriptions by a £1 if you use a Credit Card...I am so glad I am moving :'( ;D
Sometime today I can truly call myself a IDNet User :hug:
The switch usually happens in the small hours, so you may well be 'on' by now, Harry! :)
Hopefully when you read this reply, you'll be on your IDNet connection :)
Most migrations take place in the early hours, the 6pm is just to cover them [BT] should something go wrong!
Sorry, guys not yet. BT must be going to make me wait till 6pm.............oh dear :(
I was delayed a day by BT. :( Have a chat with support so that they are aware.
:congrats: :hug:
I AM HERE ;D ;D ;D ;D ;D ;D ;D
:congrats:
Have a warm welcome Karma.. ;) :karmic: :welc:
Great news, Harry. Welcome to happy land. :)
WOW....................this is amazing
I am downloading at 157kps ....................I never got that speed, ever. My Top speed on a good day from Eclipse was 80kps but that hasn't been a long time, it usually was 0.027kps
I have just done a speed test on DSL Zone and I am getting around 3000
FANTASTIC,,,,,,,,,,,,,,,this is a great start
:thnks:
I'd take a bet your profile hasn't lifted yet, Harry. See if you can manage a BT speed test.
:welc: Harry. ;D
Quote from: Rik on Feb 05, 2008, 11:27:58
I'd take a bet your profile hasn't lifted yet, Harry. See if you can manage a BT speed test.
Rik............I haven't a clue how to carry that out.....point me in the right direction and I will try
Hi Harry
http://test.speedtester.bt.com:50301/
You'll need your phone number and your full IDNet login (that is, both sides of the @). Use IE rather than another browser, it tends to work better, and expect to need some patience, it can be like trying to get a straight answer from a politician. If you're successful, cut/paste the entire result back here.
Rik.........................thanks
Here it is:-
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4224 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2801 kbps
Rik how is that?.........................it looks good to me....what do you think
The profile is lagging slightly, Harry, which is quite normal at this point. If you maintain that sync speed, you'll move to a 3500 profile. Throughput is spot on for your current profile.
Rik.............so in your opinion that is good and normal for this stage in the process but that you also think there is room for improvement?
I think it is AMAZING. I never ever got that speed from Freeserve, Plusnet or Eclipse and the last two said they were not throtling or managing my line......clearly someone was telling PORKIES.
There is a saying here in Northern Ireland that goes "I'm a Pig in S**t".........(sorry for the bad language) :rofl:
:welc: way to go !!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Harry
The profile nearly always lags a bit on migrating, but there's no doubt that IDNet are pumping data down your line as fast as BT will let them. Over the next few days, I think you'll see a bit more besides (400k or so).
You were, indeed, receiving the mushroom treatment. :( Now you know why we are so happy with IDNet, no rubbish, just pure good service. :)
Quote from: kerrso05 on Feb 05, 2008, 11:57:17
I think it is AMAZING. I never ever got that speed from Freeserve, Plusnet or Eclipse and the last two said they were not throtling or managing my line......clearly someone was telling PORKIES.
:welc: and Idnet.
Eclipse certainly were, Harry, they told me the same when I left them for Idnet in June 2006, I was struggling to get 1mbps with Eclipse immediately jumped to over 4mbps when I joined Idnet. I frequently get over 6mbps now and it rarely drops below 5mbps. :)
I was told a similar tale by Plusnet, as soon as I moved to IDNet my speeds went up, and stayed up. ;)
Quote from: Inactive on Feb 05, 2008, 12:11:22
I was told a similar tale by Plusnet, as soon as I moved to IDNet my speeds went up, and stayed up. ;)
They were the worst offenders of it. They told Downright Lies............I had an awful experience with them.........anywhere would be better than there...........even Eclipse.........and that is saying something
PS How do you upload that Speedtest profile that you have at your signature?
Go to ...http://www.speedtest.net/
Carry out your speed test, then click on the " forum link " that will appear after the test is complete.
That will copy it to your computer, then just paste in to your profile. ;)
(http://www.speedtest.net/result/230710557.png) (http://www.speedtest.net)
Welcome Harry! Isn't it lovely to get a fast, solid connection all the time, with speedy downloads whatever the time of day or night...
It's broadband proper round these parts!
:welc:
You won't regret this move
Welcome mate i was told i could only get 4 meg and look at what i get .
Welcome to IDNet. ;D
IDNET Day is not until later in the year.... ;D
We did decide on a date at one time, didn't we Alf?
I'm sure we did, but with age comes loss of .....what's that thing called again? :'(
use of a vital organ? >:D >:D
I can't play a vital organ. But I can play a mouth organ >:D
(http://www.speedtest.net/result/230868134.png) (http://www.speedtest.net)
Thanks to everybody for the very warm welcome.
As you can see, things are going really well........far better than I would have ever expected and the connection has been solid..........which is AMAZING. Plusnet put me on a 2 meg connection and I could never connect and if I did connect it only lasted for a few minutes and then went down.
One of my daughters came back after school this afternoon and said "Dad, whats happened to the Internet, everything is very quick.......I got on to my Web Mail almost in a split second............have you done something with my computer? Have you been messing about?"
I think that says everything.
What happens now, is the testing period for 10 days? Who carries out the testing, is it BT or IDNet? Is it 10 working days or just 10 days from today?
I really am glad I moved to IDNet and again thanks for all the help and support you all have given me.
Thanks
Lets have a group :hug:
Yet another happy customer :)
I'm glad you're happy, Harry. I don't know any customers who aren't. :)
Glad your happy!
If you were previously on a Max package at Eclipse, then you won't have a 10 day training period. However, you you weren't, the 10 day period is just 10 days from today, during which you may notice some disconnects and fluctuations in speed. It's purpose is to set some error rates for your line for BT and that's all.
Lance, No I wasn't on ADSL Max when I was with Eclipse (I was on a LLU Connection supervised by Tiscali)
About an hour ago my connection seemed to slow up considerable (mind you I am used to that with Eclipse) and I almost thought it disconnected. My answer to this was to shut the Zoom X6 Modem down for 5 mins and then reboot it. This seemed to do the job as my connection came back "flying"
On another thread, I asked the question "Should I update the Firmware for my Modem".....to which the consensus of opinion was to leave well enough alone. My feeling is that the slowdowns and disconnection is the caused by my Modem and it probably needs the Firmware updated (I don't know enough about this subject..... so excuse me if I am talking rubbish......I probably am)
You say that the training period is for 10 days, is that 10 working days or just 10 days? Who carries out this training/assessment......is it BT or IDNet? At the end of this Training period am I on a certain Profile and is this a speed profile? Should I keep my Modem/Computer on continuously for the 10 days of this Training period? Sorry for all these questions but I want to do the correct thing so that my connection is stable for the forseeable future with IDNet.
Thanks
I think you should update the firmware. ;)
The 10 day training period is on the BT side. I suspect you will be going through it as you were on LLU before. It's possible that the reboot has cleared the stuck profile. Don't worry too much about the 10 days; it's just a period for the dynamic line management software (BT) to adjust your line if it unstable, so BT don't have to look into faults. For most people, nothing actually changes during this time (except the profile updates).
Try and run the BT speed tester as this will give us your sync and current profile. :)
The 10 days is just 10 plain days - BT don't give the machines any time off! ;D Your profile constantly adjusts depending on your sync, and is unrelated to the training period.
Personally, I can't see a problem with turning the modem on in the morning, and off at night, although some people claim that leaving it on 24/7 is better. Truth is, there is no definate answer.
Hi Harry
Glad you're seeing the benefits already. :) The 10 day period is not really a training so much as an automated management of your line to find the speed at which it can go. It needs no intervention from you, and will continue for as long as you have a Max connection. The difference is that, during the first 10 days, the Maximum Stable Rate (MSR) is set, the fastest speed which BT thinks you can manage, and derived from that is the Fault Threshold Rate (FTR), which is 70% of MSR and above which BT will not accept there is a speed fault on the line. Despite the MSR being set, you will still go faster if your line conditions improve.
Sebby this is the latest results of the BT Speed Test:-
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4192 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2806 kbps
and This my Modem Figures
DOWNSTREAM UPSTREAM
Bit Rate 4192 Kbps 448 Kbps
Cell Rate 9886 1056
SNR Margin 5.5 dB 16 dB
Line Attenuation 54.5 dB 31.5 dB
I haven't a clue what these figures mean but maybe you can have a look and tell what you think of them.
Thanks
And this is the latest Speedtest.net
(http://www.speedtest.net/result/231003022.png) (http://www.speedtest.net)
Hi Harry
Your profile is lagging 500k behind your sync speed, this is quite normal in the first few days, it will catch up. Your throughput is spot on for your profile, and it looks to me like your line is going about as fast as it can. By comparison, for a 56.4db attenuation, I'm currently getting a sync of 3168. :)
Rik, that sounds good. If you don't mind I will post another BT Speedtest in a couple of days time so that you can examine it and see if things have improved slightly. On the whole, I'm delighted with the improvement and the standard of Service............The only regret I have is I should have done it sooner......move to IDNet.
Thanks
PS I have written to Eclipse and my Bank to cancel my Direct Debit/CC and hopefully that will be the end any dealings I had with Eclipse
Hi Harry
Of course we don't mind, we're all glad that it's working so well for you. You'll understand now why the forum has this getle purring of contentment about it. :)
Rik.......thanks again for your kindness
I couldn't resist it but I did a quick BT Test while I was sitting at the computer:-
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3776 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2899 kbps
Hi Harry
Your sync speed is fluctuating a little, this will settle down as the BT software gets a feel for your line. I sense that the 3000 profile you are on is going to prove to be your natural level.
Two results from the BT tester in one day - that makes you an ADSL hero. ;)
Welcome to IDNet, Harry. :)
Your sync has reduced a bit, so your profile is now correct for this sync rate.
If you find that the sync continues to fluctuate a lot, let us know and we'll try and help you find the cause, but at the moment I wouldn't worry too much.
After trying three times with BT Speedtester this is what I got:-
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3968 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2768 kbps
This my Modems Figures:-
Downstream Upstream
Bit Rate 3968 Kbps 448 Kbps
Cell Rate 9358 1056
SNR Margin 7.0 dB 16 dB
Line Attenuation 54.5 dB 31.5 dB
Your comments would be appreciated
(http://www.speedtest.net/result/231897470.png) (http://www.speedtest.net)
For your line, that all looks pretty good, I doubt we would be able to improve it. Your profile is right for your sync speed, and the throughput looks fine too. :)
Hi Harry
The profile is correct for the sync speed, which is pretty good for that attenuation. You u/s noise margin is unusually low, though - but nothing to worry about if you're not seeing any issues. Throughput is spot on for the profile, so sit back and enjoy. :)
Of course, if BT didn't use profiles, you'd be getting an extra 1Mbps...
Thanks Lance and Rik for your input. I hope you don't mind me putting these figures up for your comments. To tell you the truth I don't know what they mean........all I know is that the speed is great and that's why I wanted to come to IDNet.
The only problem I have noticed (and I put it down to my Zoom X6 Modem, needing a firmware update) is that later on in the day, say about 7.00pm I have a slow down in speed eg. browsing from page to page on the internet is slow (three computers are accessing the internet, my daughters two laptops and my PC) it becomes so slow, I feel it has disconnected (it hasn't) I reboot the Modem and everything comes back to normal. Do you think the problem might be due to a firmware upgrade? (for the life of me I can't find a changelog for the new Firmware)
Should I open a new Thread to post these results or are you happy with me continuing this one?
Thanks again for your help and support
:thnks:
Continue in this thread, Harry, we can always split it if we need to. :)
Of course we don't mind you posting stats, that's what we're here for.
How are your three machines connected to share the modem?
Thanks, Rik
The three Computers (I have 4 in total but mostly it is just 3 at any one time) are connected wirelessly
:yes:
So you're using a router, not a modem?
Immmmmmmmmmmm ???
It is called a Zoom X6 Modem (but I suppose it is a modem/router).........told you I am stupid when it comes to technical stuff
Malc..........Have I invented a new word?
WIRELESSLY
:banana2:
Sorry, Harry, I'm not saying you're stupid - but you could use a modem to connect multiple PCs with ICS in Windows, so it was important to understand how you are set up. Strictly, we should refer to the boxes as modem/routers, as they do contain both functions, but usually we use the shorthand of modem for a device that connects a single PC to the net, and router for the box which connects multiple PCs.
If re-booting it cures the speed problem, it could be over-loading, possibly as a result of someone using Torrents? I'd certainly suggest a firmware update if you can find one, otherwise maybe a new router. I run three machines from mine, plus a printer, and never have to re-boot because of speed issues.
Sorry Rik..........I didn't mean you were calling me stupid (it was me calling myself it)
Thanks for explaining the terminology.......it is a Router.
The problem is downloading Torrents.......my eldest daughter is downloading Torrents (the latest series of Lost) or I might be downloading a couple of mp3s. When I was on Eclipse this used to happen and I had to do the same thing eg. reboot the Router. Don't you use the Two-wire Router? I am think very seriously of trying that router....the only thing is putting me off is the setting up of the machine and updates, breaking codes etc etc......all sounds complicated. I then thought of the Netgear option.......Oh dear my head is in a spin. All I know is that I am Happy as a "Pig in S**T" with IDNet and all you guys on this forum.
:thup:
Hi Harry
It sounds like the torrents may be overloading the router, the multiple seeds can cause the routing table to overflow.
I do use the 2700, and have found it excellent on my line, gaining me 1000k of speed. It sounds more daunting to set up than it is, so if you want to try one, we'll always walk your through the process. The other choices of 'tried and tested' routers would be the Netgear DG834 or the Speedtouch 585.
I can recommend the Netgear DG834 Harry - I've had mine for a few years now, and never had a minutes bother with it. Dead easy to set up too - it had to be for me to do it ;D
I was using Netgears before the 2700, and I agree, they are simple to set up, powerful enough for the job and reliable.
Guys, thanks..........as I said before, my head is in a spin.
What I am going to do is firstly, I will try and download this new firmware for the Zoom X6 and see how that goes and then look at those two options that you have suggested. The Netgear sounds like it is the easier of the two options (in setting up) although the walk through suggested by Rik sounds good and getting that extra 1000k of speed sounds.......... fantastic!!!!
I had heard that Netgear, doesn't like Torrents, downloading large files, mp3s..............but maybe I am wrong, it was a couple years ago, I heard that (I haven't a clue what model that was..so don't ask me)....probably Netgear has that all sorted out now
If you go for the 2700, Gary ( Killhippie ) has just put his up for sale on the forum.
I am certain that he would, amongst others give you help in setting it up.
I haven't heard of anyone having problems with torrents and a Netgear, Harry, I think Simon might be using the combination. The speed increase from the 2700 is an unknown factor - it will have more effect on some lines than others, though most people report a higher sync and a more stable noise margin.
Quote from: Inactive on Feb 08, 2008, 10:20:34
If you go for the 2700, Gary ( Killhippie ) has just put his up for sale on the forum.
I am certain that he would, amongst others give you help in setting it up.
It's sold, In.
If it is torrents, which client do you use?
Try using utorrent, and you can limit the number for connections for any one torrent.
Quote from: Malc on Feb 08, 2008, 10:22:35
If it is torrents, which client do you use?
Try using utorrent, and you can limit the number for connections for any one torrent.
We only use uTorrent, I have tried others in the past but this is the best (IMHO)
Quote from: Inactive on Feb 08, 2008, 10:20:34
If you go for the 2700, Gary ( Killhippie ) has just put his up for sale on the forum.
I am certain that he would, amongst others give you help in setting it up.
Where is that listed?........I'm not saying I will buy it but I would be interested in looking at it?
Sorry.........Rik I didn't see your reply........it is sold.........well that puts paid to that!!!
Too late, Harry, it was bought earlier this morning, sorry. :(
Quote from: Rik on Feb 08, 2008, 10:21:16
It's sold, In.
OK, sorry, I wasn't aware of that, somebody got a bargain then.. ;)
Looks like it. Mind you, Garry may use his own carrier to deliver and bump up the price that way. >:D
(Only joking, Gary!!)
Quote from: kerrso05 on Feb 08, 2008, 10:17:08
I had heard that Netgear, doesn't like Torrents, downloading large files, mp3s..............but maybe I am wrong, it was a couple years ago, I heard that (I haven't a clue what model that was..so don't ask me)....probably Netgear has that all sorted out now
I use utorrent with my Netgear without any problems Harry. Used BitComet before that with no probs as well.
Quote from: Rik on Feb 08, 2008, 10:39:58
Looks like it. Mind you, Garry may use his own carrier to deliver and bump up the price that way. >:D
(Only joking, Gary!!)
Well, I know exactly how much the postage is - and when it is arriving!!!
Quote from: Lance on Feb 08, 2008, 13:43:32
Well, I know exactly how much the postage is - and when it is arriving!!!
via City Link ;D
I said arriving!!!
That would be OK for Lance, Malc, it was Steve who had problems with CL... and RM. >:D
Steve, that would be Khel?
You've got a good memory
I have to have, Malc, or at least I have to try to have. :)
You need it keeping us lot in order.
It's rare any of us has to do that - in fact it hasn't happened in my tenure. Just keeping up is what we need it for. :)
Not easy on a Friday afternoon after chips fish and peas and 2 slice of bread.
Still 10 minutes to go...
Before home time? I'm thinking, still three hours to go...
Nearly 600 posts already today, is the 1000 in sight?
Could be, Malc. I honestly don't have any method of predicting what will happen in terms of post count. All I can say for sure is that February, so far, has been incredible.
The thousand would be nice, though... :)
The latest test is this:-
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3808 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2815 kbps
This my Router readings:
Downstream Upstream
Bit Rate 3808 Kbps 448 Kbps
Cell Rate 8981 1056
SNR Margin 7.5 dB 16 dB
Line Attenuation 55.0 dB 31.5 dB
Today I noticed I couldn't ring out or in on my Telephone.
Phoned the P.O. my Telephone Provider and they said I had a fault on the Exchange and that they would have to report it to BT. I thought maybe it is because my Broadband was working overtime that the line couldn't cope with all this activity (only Joking)
First of all, I tried to report the fault to BT using my Mobile No......seemingly the 0800 number wont work on a Mobile so I phoned Directory Enquires and they said that they didn't have a number for BT to report a fault using a Mobile......so they suggested I speak to my Mobile operator O2....so they put me through to O2 were I had to listen to a menu of 5 options, I chose one option, only to be put through to 4 options and then to wait in a queue. Meanwhile, my money on my Mobile is disappearing as fast as anything.
Eventually, I get through and the girl says (in her high pitched telephone voice) "This is O2 can I have your name and number and what you are querying" Realising I had very little money left in the phone I quickly told her that I had a fault on my BT phone and I was trying to report the fault to BT but unfortunately I couldn't use an 0800 number on a Mobile.
What do you think her answer was?
Remember she speaks in a high pitch telephone voice totally devoid of sympathy and she says "Sir, I don't work for BT I work for O2 so I can't help you".............can you believe it???? No Help what so ever, not even a suggestion, didn't want to know......useless
How frustrating is all that (Yes I know I am a Grumpy Old Man)
Eventually I got through to the Post office and the tech. guy there said "Mate, you have a fault in the Exchange"..............nothing to do with Broadband, nothing to do with Phone (even though I had bought a new one).......oh by the way, did you notice, I was called MATE
I definitely am a GRUMPY OLD MAN Grrrrrrrrrrrrrrrrrrrr >:(
(http://www.speedtest.net/result/232056676.png) (http://www.speedtest.net)
Never mind, Harry. :pat: I suppose it's a bit late to tell you that you could have reported it via your spankingly fast broadband link at the BT site?
Rik, NOOOOOOOOOOOOOOOOOOOOOOOOOoooooooooooooooooooooooo
:react:
Oooh, you've christened Jill's new smiley. :)
Harry, Calm................Chill Out................take some Chill Pills
No but all joking aside it is very frustrating trying to get some people to understand and help you, especially over the phone. When I was waiting for the Post Office to answer I was treated to the Allman Brothers BLASTING DOWN THE PHONE..........Don't get me wrong I do like Rock Music and especially the Allman Brothers but not Blasting down the phone.
I think we should have a thread started about what annoys us in this Modern World........it would be good to start a series of "Grumpy Thoughts"............what do you think?
Go for it, Harry. You'll find a number of us have Grumpy as a middle name. ;)
I hate all queue music, btw...
I think most of us do Rik, yet still they insist on using it. ???
They insist on overseas call centres too. :( Now that should get us going strong. ;)
I'm not even going to get started! Would be bad for my health!!!
You still have your health, Lance. :)
Get that Archbisiop chap involved, he'll bring them all over here, no overseas call centres. Problem solved, sort of.
Newsnight were doing a pretty good character assassination just now...
Sky news as well.
I'm not surprised - great story for Murdoch's people.
This is todays test, how good or bad is this?
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3936 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2766 kbps
This is the Zoom X6 Routers readings:-
Downstream Upstream
Bit Rate 3936 Kbps 448 Kbps
Cell Rate 9283 1056
SNR Margin 6.5 dB 17 dB
Line Attenuation 54.5 dB 31.5 dB
(http://www.speedtest.net/result/232368168.png) (http://www.speedtest.net)
PS The phone is now working..........hooray for BT....I don't think
Profile is correct for sync speed, Harry, throughput is spot on for profile, relax and enjoy. :)
Thanks Rik
Phone is out today again :( I have reported it again to my supplier the Post Office and they have asked BT Engineers to look at again.
Is it possible that my Broadband is causing the trouble?
I hope not because this speed is Brilliant and I have been in "Internet Heaven" since I joined
When you say the phone is out, do you mean you can't make/receive voice calls?
Quote from: Sebby on Feb 10, 2008, 20:10:16
When you say the phone is out, do you mean you can't make/receive voice calls?
Yes
The Post Office has confirmed there is a fault on the line. It appeared to be fixed on Saturday but we did notice that the volume was very low. My wife made a phone call to her father and he said that he could hardly hear her. Today it went completely..........again
I have reported it again and the Post Office will report it to BT again
From their Records BT had said that the fault had been fixed but that they had to run some more tests before handing it back to the Customer (me).
Do you think that the cause may lie with my Broadband Connection and the change over from LLU connection to ADSL Max? I was just wondering would it be possible (I know this may be a stupid remark to make but I haven't clue how this all works).
As said before I hope not because this is "Internet Heaven" being with IDNet
Anything's possible, Harry, but it's difficult to say for sure. I'm not too clued up on that, but I suspect there would be some kind of physical changeover at the exchange when moving from LLU. If the fault did lie with this changeover, it's still down to BT to sort it. Hopefully they'll confirm there is a fault again and fix it once and for all.
It sounds like the line card or jumpering to me. The migration would have entailed a lift and shift, and it's entirely possible that the connections weren't made correctly, or that the card they used was faulty. As the broadband and phone are separate at that point, one can be fine and the other not working.
Today, the phone is still not working :( Am I surprised ?? :grn:
I contacted the Post Office and they said that BT were still doing tests on the phone. I asked when did they expect the fault to be cleared and they said it that it normally takes up to 48hrs to clear a fault. I told them that this fault had been on going from Friday which clearly is a breach of their 48hr rule.
They promised to have an Engineer look into this matter......(Obviously the Engineer has looked into the matter and has fallen down a hole or gone and done his shopping :blah:).......so I am no further on. I am beginning to wonder if I should contact BT direct via the internet and find out what they are doing about the fault. It really is frustrating trying to deal with Call centres, option Menus, music blasting down the phone and people who don't have English as their first language answering the calls.
I need to take my pills again :eek4:
I'd contact BT via the web site, Harry.
I'd agree with Rik. You can register a fault via their website, and they're usually quite quick at getting on the case. When you go through an intermediary (such as the Post Office) you don't know who is lying.
The other possibility, of course, is that 48 hours actually means two working days, Monday to Friday.
Could be, Rik.
Rik and Sebby............that's what I thought, although I don't know if I would use the word Lying or not..........I think the term, 'being economical with the truth' might be more accurate.
Lets hope they don't mess about with my Broadband connection because this connection is sooooooooooooo sweet
I am so GLAD I moved to IDNet....it is a piece of 'Internet Heaven'
:thnks:
The two bits of kit are separate, but there is, of course, a pair of wires linking them. It's not usually a problem, though. :)
Quote from: Rik on Feb 11, 2008, 19:03:44
The other possibility, of course, is that 48 hours actually means two working days, Monday to Friday.
Well Monday is nearly over......or do you mean next Monday?
Reported Friday, fixed by Tuesday was my thinking, Harry.
I have just tried to contact BT by the Internet and this is the response - " another company provides the service, in which case you will have to contact that service provider to report the problem.
So it looks like I will have to wait on the Post Office............oh dear
Quote from: Rik on Feb 11, 2008, 19:08:09
Reported Friday, fixed by Tuesday was my thinking, Harry.
OK..........could be right.......lets hope you are
Still no phone........latest excuse is that they need some more cable....what cable is this I say to myself?
It is costing me a fortune in Mobile Phone Calls to Post Office Faults to report the matter....I have just threatened them that I will take my account away from them if this isn't sorted out pronto.
Personally speaking, I think that is a useless protest because who else would I take it too?.... back to BT ........were the fault originated!!!..................I don't think so.
It looks like I will just have take some more pills. :react:
I would register a fault via the BT website. I just don't trust what the Post Office are saying.
http://www.bt.com/faults
Sebby, I understand what you are saying (and I agree with what you are saying) but I can't register the fault with BT.
I tried to register the fault last night with BT through the Web Site address that you have just given but it wouldn't accept it as they said that I wasn't one of their customers and that I would have to register the fault with the PO.
I am snookered whichever way I turn on this one.
LATEST****** HOT NEWS
I have just had a phone call back from PO and they say that BT have a problem with a cable at the exchange and to add to the problem they don't have a replacement. They say that they have put an order in to one of their suppliers and they hope to have it in 3 or 4 working days........meantime I am paying a rent for a phone line that isn't working and having to pay mobile phone charges to make calls. The Post Office has given me OFCOMS phone no to make a formal complaint
Look on the bright side Harry .....At least I have a great Broadband Service.............I just hope that BT don't mess about with my broadband connection when they replace this so called cable!!!
Only thing left for me to do is to keep taking the tablets.
Ah, I'm with you. Sorry about that. :P
I can't quite believe that excuse. I've never heard of BT having to order a new part for the exchange! :o
I don't know about you, but I'd rather be without phone than broadband. ;)
Sebby, do you not think somebody is telling Porkies............Cable......what a joke
Without repeating myself I just hope they don't mess about with my Broadband Connection when they install this so called cable (do you see the way I call it 'so called')otherwise, I will get very very :mad: and then I will have to :react:
Absolutely. I've never heard anything so crazy in my life (okay, maybe that's a bit of an exaggeration, but you get my point). Fingers crossed that it gets sorted quickly and doesn't cause you any other problems. :)
The only cable I can think of would be to jumper the linecard, Harry. I can't believe they are out of them!
Rik, as I said to Sebby, 'Somebody is telling Porkies'........... but don't worry because I am attacking this problem on different fronts:-
1 Tomorrow I will be contacting OFCOM and raising a Formal Complaint against BT on the way they have handled this Fault and the excuse of the Cable and not having enough of it + the length of time I have been without a phone.
2 J****N (I don't want to use any names on this Forum) from the Post Office Faults Dept has promised to contact BT tomorrow to put pressure on them to get this fault resolved and he also promised to contact me on Thursday to give me an update
3 S****D (I don't want to use any names on this Forum) from Post Office Customer Services is going to raise a Formal complaint via P.O.to BT regarding the length of time it has taken to resolve this fault and she is also going to seek compensation from them on my behalf for not having the use of a phone other than a Mobile. She has promised that I will be given a compensation offer within 4 days
So hopefully through these 3 inititives and pressure of compensation (even though it is very little money) and Formal Complaints being raised, this may stir someone into action to have the fault fixed.........we can only live in hope!!!
Of course, I will keep you informed on how this resolves itself.....if it ever does (only joking)
Hi Harry
I sense the PO are buck-passing somewhat. You have a contractual relationship with them to provide a service, which they happen to buy from BT. Your redress should come from them, they should seek compensation from BT. No-one should be saying to you "It's a BT problem, we'll get them to offer you compensation."
Without having seen all the small print involved, I can't be certain, but my instinct is that your claim is definitely against the people you buy your service from, ie the PO. Under the equivalence agreement, BT Openreach has to treat all its customers, including BT Retail and the PO exactly the same, so it's down the the PO to get their finger out and do the chasing, imo. If you have to call them again, ask them to call you back (explain why). Better, get an email address.
Sounds very much like the Post Office to me, I have never had a telephone fault that hasn't been fixed within 24 hours by BT, and they redirected my mobile phone to the system for free until they fixed the fault.
True, I'd forgotten they did that, In...
My phone call to OFCOM should smoke out the 'Liar' in this case and if it is the PO I will certainly get rid of them pronto.
Oh by the way I am getting my incoming calls rerouted to my Mobile phone but I still have to pay the Mobile charges on outgoing calls. Rik I will take your advice and get them to phone me back in future and issue me with a contact Email address.
Well guys here is my latest tests on my Broadband connection what do you think :-
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4064 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2766 kbps
My Zoom X6 Router statistics are this:-
Downstream Upstream
Bit Rate 4064 Kbps 448 Kbps
Cell Rate 9584 1056
SNR Margin 6.5 dB 15 dB
Line Attenuation 54.5 dB 31.5 dB
(http://www.speedtest.net/result/233852206.png) (http://www.speedtest.net)
You've just moved into the sync range for a 3500 profile, but the system hasn't caught up yet. Throughput for the profile you are on is fine. As you are only just into the higher band (by 64k), don't be surprised if you drop back from time to time, especially if the last sync was a morning one.
Thanks Rik for that assessment on my Broadband connection. Do I look for the figure of 4064 kpbs Downstream to improve and if so by how much?
*********************LATEST NEWS*****************
The Latest on my Phone is that I have rung OFCOM and they said that they will accept my complaint against BT but that it is up to my Provider the Post Office to have this fault resolved. So it appears that it is as you said up to the Post Office to have this sorted. In some ways I feel sorry for the Post office in that they are at the mercy of BT in resolving this case but I have decided if this isn't sorted out in a satisfactory way and time span I will remove my connection with the Post Office......................were I move too I haven't a clue...but that is for another day. It is very frustrating >:(
Hi Harry
It's impossible to say whether your sync speed will improve or fall back a bit. All I can say with certainty is it's about right for your line attenuation, but there are so many factors which affect it that a precise prediction is impossible.
As to the phone, I agree with the Ofcom viewpoint, your contractual relationship is with the Post Office. Where the blame lays in the resolution of the problem is being clouded by their intermediary role. Remember that most ISPs are also at the mercy of BT, but some are better at getting things sorted than others...
It's a pity IDNet aren't a phone provider, otherwise I would move quickly to them
One day maybe. :)
TBH I have never had a problem with BT as my phone provider, I only use them selectively for my calls, I divert international calls via another provider.
Oh Inactive, you are lucky. They put my Ex Directory Number in the Telephone Directory and despite letters of complaint to their Chief Executive they refused to sort the problem out until the Chief Executive in person got involved. ...........and now this fiasco.....no, I have had my problems with them
PS to be fair I think the problem lies with the Northern Ireland Divison of BT.........useless
If you need the email addy of the CEO, just let me know, Harry.
Do you have friends in high places Rik? ;)
If so, can you fix it for me to win the lottery tonight? >:D
Sadly, no, Mad. But I do know how BT email addresses are constructed. ;)
Oh well - worth a try ;D
It is about time someone had a word with ERNIE, I have had Premium Bonds for years, never a sniff. :'( :'(
My brother-in-law is winning every month. It seems that not all bonds are created equal.
I am totally convinced of that Rik, same with an ex- w**k colleague, the git is always getting payment. >:( >:(
It does seem that the larger the block you purchase, the better the odds. IOW, Premium Bonds appear to favour the rich...
Quote from: Inactive on Feb 13, 2008, 12:12:03
It is about time someone had a word with ERNIE, I have had Premium Bonds for years, never a sniff. :'( :'(
Yeah me too In - never been lucky me :'(
Quote from: Rik on Feb 13, 2008, 12:27:30
It does seem that the larger the block you purchase, the better the odds. IOW, Premium Bonds appear to favour the rich...
I am equally convinced that is true as well Rik. :(
Quote from: kerrso05......... were I move too I haven't a clue...but that is for another day. It is very frustrating
:solved: As you are happy with your broadband speeds, tell them
NOT to re-connect the phone. Use VOIP!! :solved:
:legpull:
Quote from: Inactive on Feb 13, 2008, 12:50:34
I am equally convinced that is true as well Rik. :(
It's just a probability issue. The more you've got the more you'll win. If you have the maximum allowed (which I don't have) you get a payout most months. I got £50 this month ;D
Quote from: Ann on Feb 13, 2008, 16:53:08
It's just a probability issue. The more you've got the more you'll win. If you have the maximum allowed (which I don't have) you get a payout most months. I got £50 this month ;D
Well done Ann, that is £50 more than I have ever had. ;)
Quote from: Inactive on Feb 13, 2008, 01:11:26
Sounds very much like the Post Office to me, I have never had a telephone fault that hasn't been fixed within 24 hours by BT, and they redirected my mobile phone to the system for free until they fixed the fault.
Each provider agrees their own standard of provision with BT Openreach, for example Onetel's standard repair time was within 5 working days and to rub it in, they do not divert calls to a mobile number.
That's why I moved my line rental back to BT (God forgive me, but at least I don't use them for calls )
Here is statistics this morning (doesn't look much of a change but I wouldn't have a clue)
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4064 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2756 kbps
Router:-
Downstream Upstream
Bit Rate 4064 Kbps 448 Kbps
Cell Rate 9584 1056
SNR Margin 6.5 dB 15 dB
Line Attenuation 54.5 dB 31.5 dB
Fast Interleaved Fast Interleaved
CRC Errors 0 2589 0 36
FEC Errors 0 17598 0 795
HEC Errors 0 1965 0 12
NCD Errors 0 0 0 17
OCD Errors 0 2 0 0
(http://www.speedtest.net/result/234250819.png) (http://www.speedtest.net)
As yesterday really, Harry. You need to wait a few days for the profile to catch up with the sync speed, assuming you are maintaining a stable connection. You have interleaving on, btw.
Quote from: Rik on Feb 13, 2008, 12:27:30
It does seem that the larger the block you purchase, the better the odds. IOW, Premium Bonds appear to favour the rich...
Have to agree with that, Rik, I've had a block of 6 since the mid 60's never had a sniff of a prize in that time, I then bought a block of 200 just over 12 months ago and have won three £50 prizes since then. :thup:
The R in ERNIE should really be a P, for pseudo-random, Ray. :)
Quote from: Rik on Feb 14, 2008, 09:13:42
As yesterday really, Harry. You need to wait a few days for the profile to catch up with the sync speed, assuming you are maintaining a stable connection. You have interleaving on, btw.
I agree, I have left my router on for a few days since buying it, and my DL speed has changed this morning, I used to DL at 762mb max, this morning it was at 832mb.
Something has changed, or has ID done something?
Can't post a test ATM as I'm at work.
Sounds like a profile change, Malc.
Whatever has happened I'm happy.
Long gone the days of DL speeds of 1mb!
Quote from: Rik on Feb 14, 2008, 09:13:42
As yesterday really, Harry. You need to wait a few days for the profile to catch up with the sync speed, assuming you are maintaining a stable connection. You have interleaving on, btw.
I haven't a clue about Interleaving...................should I have it on?............and if not how do I turn it off?
Sorry about these stupid questions but this is a steep learning curve but I am enjoying the experience. It probably sounds twee but this is a great Internet Provider and I have not experienced speeds like this since I first got a computer and logged onto the Internet with Dial up via Freeserve some 8 yrs ago............it is like someone opening the curtains and letting the light in. Plusnet promised a lot and gave nothing........they were total rubbish. Eclipse were good but nothing like IDNet who are fabulous
I don't now about you but I feel like telling everybody on the internet about this great service but at the same time I fear that if I do that IDNet will experience a heavy influx of new members and they wouldn't cope and the quality of service would disappear. It probably sounds selfish and trite but I want to keep this experience to myself to enjoy........well, for the moment at least
Hi Harry
Interleaving is turned on by the BT system in an attempt to stabilise your line. It increases ping times, but unless you're a gamer, that isn't an issue. I'd rather have interleaving on and stability myself.
I think we all go through the "should I tell other" phase with IDNet. All I can say to you is that they are very aware that their customer base expects high quality service, and they will not do anything to jeopardise that, hence the recent upgrades - not because they were needed now, but because they would become needed in the future.
Hi Guys
Has my speed fallen slightly since the trouble I had with the Phone and Broadband Connection failing last week? Does my 10 day settling period for ADSL Max be extended because of the connection troubles?
BT Speedtest:-
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3776 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2733 kbps
My Router Readings:-
Downstream Upstream
Bit Rate 3776 Kbps 448 Kbps
Cell Rate 8905 1056
SNR Margin 9.0 dB 15 dB
Line Attenuation 55.0 dB 31.5 dB
(http://www.speedtest.net/result/236571686.png) (http://www.speedtest.net)
Hi Harry
Those were the sort of speeds you were getting by reply 44. I suspect your line has just stabilised at a lower speed, to judge by the margin, that's probably been raised to give stability. Profile is right for sync speed, throughout is right for profile.
Thanks Rik
Do you think that this speed is still part of the settling in period? and could it go up slightly?
I still have to do the Firmware upgrade on my Router but I have been putting that off until everything settles down and then I might think of a change of router (like the 2-wire router you suggested or the Netgear) but I think that is further down the line......I've had enough excitement lately, to do me a lifetime :hide2:
(http://www.speedtest.net/result/236600981.png) (http://www.speedtest.net)
PS
Do you think I should start a new thread to show my statistics/readings....this thread is getting very large for you and others to plough through, to read the past readings/statistics?
Hi Harry
Your training period is over. Speed will always continue to fluctuate with a Max connection, but usually within a smaller band. Your line looks to have stabilised to me, so I don't think it will go up. However, I've gained 1000k by using a 2700 router, so a change of router may be a worthwhile investment - but no-one can guarantee that for you.
There's no need to start a new thread, all the data is in this one. :)
Hi Guys. This is my tests today. Have they gone up slightly (I haven't a clue what I am looking for in these tests) One thing I do notice is that my connection is solid as a rock. When I was with Eclipse I lost connection at least once a day or maybe more but I always put that down to my router (having memory overload...........I told I haven't a clue what I am talking about)............My connection has only gone off once when I had that trouble with my phone connection.
I am really glad I joined IDNet.
Here's the tests:-
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3712 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3029 kbps
Zoom X6 Router:-
Downstream Upstream
Bit Rate 3712 Kbps 448 Kbps
Cell Rate 8754 1056
SNR Margin 8.5 dB 15 dB
Line Attenuation 55.0 dB 31.5 dB
(http://www.speedtest.net/result/237987185.png) (http://www.speedtest.net)
Hi Harry
You may have the very rare 'stuck high' profile, you should be on 3000 for that sync speed. Throughput is a bit lower than I'd like, but 'within tolerance' so to speak. :)
It's looking okay, Harry, other than the strange profile (it's higher than it should be, unless BT have changed the bands, which is possible and they have done in the past).
I did have a 'stuck high' myself for a while, Sebby. They're much rarer than normal stuck profiles - I feel quite privileged. ;D
Thanks guys. Does that mean that I have too high a profile for my line? and if I have a high profile does that mean that I will never reach higher speeds? What figure should I be looking for? should it be 3000Kpbs and not 3500Kbps?
If I am stuck on a higher profile than I should be, is there anything that I can do to change it
Thanks
Quote from: Rik on Feb 23, 2008, 18:28:20
I did have a 'stuck high' myself for a while, Sebby. They're much rarer than normal stuck profiles - I feel quite privileged. ;D
:bow: :rofl:
Quote from: kerrso05 on Feb 23, 2008, 19:03:38
Thanks guys. Does that mean that I have too high a profile for my line? and if I have a high profile does that mean that I will never reach higher speeds? What figure should I be looking for? should it be 3000Kpbs and not 3500Kbps?
If I am stuck on a higher profile than I should be, is there anything that I can do to change it
We all know BT's profile system is silly, and with a sync of 3,712k you should get a profile of 3,000k, even though technically you could get far higher than that limited by the profile. Unless BT have changed the profile bands, it's a stuck high profile (I've never heard of it nor come across it myself!), but you'll achieve the higher speed because your sync is high enough to allow it.
Hi Harry
If you're stuck on a higher profile, the last thing you want to do is try and change it, just enjoy it till BT wake up. I suspect your line's stable profile will be 3000.
BTW if you wan't some phone service in the interim you could try a VOIP service.
I use sipgate.co.uk myself, signup is free, incoming calls are free (with a an ordinary phone number in your area for people to call you on), calls to freephone numbers are free. Calls to other numbers are priced reasonablly competitively.