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Technical News & Discussion => Broadband, Internet & General Computer News & Discussion => Topic started by: Dont mention Talk Talk !! on Jan 02, 2008, 00:03:29

Title: Worst ISP you were with before you joined IDNET ?
Post by: Dont mention Talk Talk !! on Jan 02, 2008, 00:03:29
Heh Heh, look at my user name, if I described all the bad things id be typing for the next 6 months.

YOUR biggest pre-IDNet stinker of an ISP was who, and why in YOUR case did they suck so bad ?

When I joined IDNET I realised what an ISP should be like.  ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: psp83 on Jan 02, 2008, 00:35:21
Sorry for swearing.. but i was with Tiscali!..

Going to wash my mouth out now and brush my teethe with a wire brush
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Dont mention Talk Talk !! on Jan 02, 2008, 01:15:45
Quote from: psp83 on Jan 02, 2008, 00:35:21
Sorry for swearing.. but i was with Tiscali!..

Going to wash my mouth out now and brush my teethe with a wire brush


and why was your experience such a pile of krap ?
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: psp83 on Jan 02, 2008, 01:24:04
Because they was Tiscali? Everything about them are cr*p  :laugh:

CS dont listen, Every problem is someone elses problem and not theres, Status update never got updated

On IDnet i get around 6.5mb and on Tis.... i was only getting sub 512k.

Pings we're over 300ms on a good night. With IDnet i get 11ms to UK and 23ms to euro servers.

I could go on and on but i dont want to bore you!  :P
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Gary on Jan 02, 2008, 07:04:22
Orange, and before you ask go here (http://www.orangeproblems.co.uk) >:D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: talos2 on Jan 02, 2008, 13:11:57
Quote from: Killhippie on Jan 02, 2008, 07:04:22
Orange, and before you ask go here (http://www.orangeproblems.co.uk) >:D


Me too, in fact it may have been you who alerted me to Idnet, if so thank you. :bow: :bow:


:ty:
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Glenn on Jan 02, 2008, 14:44:21
I have only ever had 2 broadband ISP's F2S & IDNet
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Jan 02, 2008, 15:03:57
Three broadband, Wanadoo, Nildram, IDNet. No contest.  ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Inactive on Jan 02, 2008, 15:06:57
Only two here as well Plusnet ( read MinusNet  :() and IDNet, chalk and cheese springs to mind..  ;)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Philip on Jan 02, 2008, 15:18:12
Freeserve(ok),

Firenet(ok),

F2S(ok but badly let down by their customer service which was a worry to me, hence my move here.)

So no real clunkers but IDNet is by far the best ISP I have been with.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Noreen on Jan 02, 2008, 17:30:48
Quote from: Glenn on Jan 02, 2008, 14:44:21
I have only ever had 2 broadband ISP's F2S & IDNet
Me too. I had no complaints about my f2s/Easynet LLU service and I always got good help from their Support. I only left because I wanted to get out before Tiscali really got going.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: ducky22 on Jan 02, 2008, 17:38:45
I used to love plusnet until they introduced traffic shaping. They're still quite good and the network is very stable (can't say that for their email and web space but I don't use them).

I cannot stand UKOnline however. I was with them for 2 weeks before I moved. It was a nightmare trying to get out or around their 1 year contract.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: J!ll on Jan 02, 2008, 17:41:26
Lineone? Freeserve, Yahoo, Tiscali  >:(  thank god for Idnet!  :-*

Am sure there was another? can't have been good  ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: mogden on Jan 02, 2008, 18:06:42
E7Even :eek4: - I even recommended them to a number of neighbours when our exchange got ADSL.

Then they got rubbish and I felt guilty
Then they went bust and garden walled us into 186K :eek4: and I felt worse
Then 186K were EVEN WORSE than E7Even!
Then on the recommendation of a neighbour I joined ... (wait for it) ... ECLIPSE! :eek4: :eek4: :eek4:
It took me three months to persuade them to drop the early termination fee....
Luckily the neighbours are very forgiving.

Then I joined IDNet and all has been wonderful. Don't even bother to look elsewhere if you need decent broadband.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Adam on Jan 02, 2008, 18:48:55
I've only been with two other ISPs, Pipex and PlusNet, and both started out good then went into rapid decline after a few years. I'm hoping IDNet doesn't end up doing the same thing, though I'm approaching my second year with IDNet now and the service is just as good. ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: D-Dan on Jan 02, 2008, 18:58:44
Freeserve (dial up days through to BB) - OK for the most part
Wanadoo - oh oh - things started getting a bit flakey
Orange - calls to CS every week, never getting an answer (and even when you did it was somewhere in Bangalore), VOIP never worked, took money that they shouldn't have - supplied 3 duff MAC codes - slow unreliable connection - shall I go on
IDNet - Happy Days Are Here Again dah da da daa da dah doobedy dah
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: BrianM on Jan 02, 2008, 21:44:24
Started with Supanet then Bt openworld, onto Freeserve/Wanadoo, then Orange took over and put in their LLU system then things went belly up, never could get more than 512k download. CS at Orange useless, blame everything and everyone but themselves,told me I couldn't get a faster speed on my line even tried to get me to re-install windows. Changed to Idnet from recomendations on Orange's forum, :yes:  Didn't have to change a thing on my PC apart from Idnet settings. D Speeds 8 times faster.     :ty:   :ty: Idnet.    :bow:
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Arthix on Jan 02, 2008, 21:51:02
Only had two Broadband providers here aswell.

Bulldog 512k Unlimited, never had a problem except for them forgetting to take my money for several months. Only reason I moved over to IDNet was because I was paying ~£27 a month for 512k and Bulldog got taken over by Pipex/Tiscali.

Worst provider i'v ever been with was BT because they booted us off their "unlimited" 56k package due to overuse.:hehe:
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Adam on Jan 02, 2008, 21:58:48
Quote from: Arthix on Jan 02, 2008, 21:51:02
Worst provider i'v ever been with was BT because they booted us off their "unlimited" 56k package due to overuse.:hehe:

I've been through quite a few dial-up ISPs; the last was Freeserve, after which I moved to Pipex. Freeserve used to be a decent ISP if you never needed to contact them. :P
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Arthix on Jan 02, 2008, 22:01:55
Quote from: Adam on Jan 02, 2008, 21:58:48
I've been through quite a few dial-up ISPs; the last was Freeserve, after which I moved to Pipex. Freeserve used to be a decent ISP if you never needed to contact them. :P

I think we moved over to Freeserve after we got booted from BT actually. ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Sebby on Jan 02, 2008, 22:02:09
I started with BT Broadband (then BT Openworld) all those years ago, then moved to Pipex, then to Entanet, and am now with IDNet.

The worst was Pipex (BT Openworld were decent back then, and Entanet were good).
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Simon on Jan 02, 2008, 22:20:22
Pipex for 4 years, till they started to go downhill, then IDNet, where I hope to stay!  ;D

Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: ducky22 on Jan 02, 2008, 23:08:54
Quote from: Adam on Jan 02, 2008, 21:58:48
I've been through quite a few dial-up ISPs; the last was Freeserve, after which I moved to Pipex. Freeserve used to be a decent ISP if you never needed to contact them. :P

I used AOL and their 'unlimited' package which I found really was unlimited. I'd leave it connected for 24/7 most of the time :-D. They never complained once.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: TheMonkey on Jan 04, 2008, 14:03:22
i went straight fro Virgin.net. they were fine and speeds were good, then virgin media happened and we got all blueyonder and ntl customers.  bye bye broadband service.

absolutly shocking!
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: tfw7 on Jan 04, 2008, 14:48:25
dial up with freeserve/wanadoo/orange - ok I guess  :-\

BB with virgin for 1 year - started off ok at 5-6Mbps  :), then declined to sub 1Mbps  >:( with record low of 26kbps  :'(

only been with idnet for 6 weeks or so but loving it  ;D - consistent speeds of around 6.8-6.9Mbps  8)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Jan 04, 2008, 15:12:44
Shh, they'll all want that sort of speed.  ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: zimmerframe on Jan 04, 2008, 16:07:00
Quote from: TheMonkey on Jan 04, 2008, 14:03:22
i went straight fro Virgin.net. they were fine and speeds were good, then virgin media happened and we got all blueyonder and ntl customers.  bye bye broadband service.

absolutly shocking!

I was with Virgin from 1996 until about 18 months ago when, as you say, the service just went to pot.  Haven't looked back since :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Andy70 on Jan 04, 2008, 17:29:08
Quote from: psp83 on Jan 02, 2008, 00:35:21
Sorry for swearing.. but i was with Tiscali!..

Going to wash my mouth out now and brush my teethe with a wire brush

So was i ! - Got out asap and went to fast.co.uk  :thup:

Only reason i ended up here was due to the pricing of the packages they offer - IDNet are much better  :karmic:

Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: drummer on Jan 04, 2008, 21:39:30
I ran the full gamut of dialup ISPs using their 30 day trials, finally signing up to Demon.  Left them sharpish when I realised virgin.net dialup was PAYG.

A leaflet dropped through my letterbox offering HomeChoice 1Mb broadband and on-demand TV on a three-month free trial.  Although the TV side was of no interest, the 1Mb connection was faster than cable at the time and I signed up immediately.  To describe the service and CS as fantastic would be doing it a disservice, but when the trial ended, I couldn't justify the cost and cancelled.

Then I made the stupid mistake of using cost as the main criterion for my next ISP and signed up to Tiswas.  It was so-so on 526k, average on 2Mb but utterly dismal on MaxDSL and CS was apalling throughout.  And don't get me started on traffic-shaping and bogus FUPs!  Apologies to the OP but if I went into detail about how bad Tiswas is, it would take up about ten A4 pages.

Been with IDnet since September '06 and see no reason to move anywhere else.  Wish it was cheaper, but whatcha gonna do...
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: mark on Jan 06, 2008, 10:10:52
Started with Fast 4 who had similar ethos to IDNet. They were taken over by V21 who were swiftly taken over by Biscit who went bust within days. Luckily I was paying monthly, saw this coming and cancelled my DD. Had to wait 28 days for the line to be freed.

Changed to BT who cut me off (by mistake) within a month. Line was tagged so it took 3 months to get the service back and then they forgot to bill me for 6 months. SMTP email never did work and I spent hours on the phone to the Orient (not a take away) to try and get it fixed. Both billing and mail problems were off the script so nothing was ever was done.

When BT finally caught up with me they wrote saying that they would not pursue the outstanding money. They also said my contract period was complete (it still had 1 yr to go). Got a MAC within minutes of receiving the letter and changed to IDNet 1 week later.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Den on Jan 06, 2008, 14:09:45
Started off with E7even and was well pleased, then things started to go wrong and they were taken over by Ezeedsl part of 186k, so thing went even worse. Top speed on my line was about 1.8mbs, worked my way out of the contract and came to Idnet now speed is about 6.3mbs and very stable, great move and if all stays the same I will not move again.  ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Archie on Jan 10, 2008, 16:31:12
We started years ago with Freeserve and they were fine. Then it was taken over by Wanadoo and if anything it got a bit better. No problems. Then it became Orange and went downhill rapidly. Not only was the speed laughable but when the connection started dropping out they couldn't begin to get it sorted. After we had been without a connection for a week I blew my top, got a MAC number and found, by good luck, IDnet. Problems sorted! :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Nigel on Jan 11, 2008, 15:40:06
AOL, 'cos I really hate their silly software. The only way to get rid of them from my computer was to do a clean re-install of Windows. I have just migrated to ID Net from Supanet (yes, yes, I know!) who were fine (for me) until port throttling and traffic shaping hit big-time in the summer of last year. Love ID net though  :D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Jan 11, 2008, 15:42:25
Glad to hear it, Nigel. Welcome to the forum, have a karma. :)

:welc: :karmic:
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Lance on Jan 11, 2008, 17:32:05
Another welcome from me, too!
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Noreen on Jan 11, 2008, 17:53:34
(http://bestsmileys.com/welcome/18.gif) to all the new IDNetters!
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Simon on Jan 11, 2008, 21:26:16
:welc:  Nigel!
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Nigel on Jan 11, 2008, 23:14:29
Hey thanks all of you ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Inactive on Jan 12, 2008, 00:43:47
Another Welcome to the forum Nigel.(http://bestsmileys.com/welcome/1.gif)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Noreen on Jan 12, 2008, 10:27:34
I presume that the "outside" smileys disappearing act in previous posts is to do with the IDNet maintenance work.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Jan 12, 2008, 10:29:59
It will be, Noreen. Some sites appear to have dropped out at the moment - I guess that's the routing anomaly Simon was referring to.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Sebby on Jan 12, 2008, 11:05:01
Yes, I'm having a bit of trouble accessing some sites, e.g. Transport for London.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Endgame on Jan 13, 2008, 09:45:50
Dial up - Freeserve, fine no problems then they changed to wanadoo and things weren't so smooth

Ruralinternet, a very good service and speeds but there pricing was a little high

BT - by far the worst isp i have had, couldn't wait to leave after my 12mnth contract ended

ADSL24 briefly, had major problems that their CS failed to recognise and they were blaming BT exchange when i knew for a fact the problem was at there end!

IDNet - Excellent, nothing else to say really!
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Dazbobaby on Jan 13, 2008, 16:54:39
my penny's worth....
Freeserve Dial up - free to staff :D
Broadband, seemed to go from some great start up's that went downhill fast!
Bulldog, Eclipse, pipexhomecall - now pipex were pretty good if you did'nt mind low speeds, as I was a high bandwidth user, they switched me from 8mb to 1mb and would'nt swap it back, got out after six months of terrible service and joined IDNet.
Been with IDNet 6 days now, so far so good.
I just hope and prey they don't get bought out, or reduce their service, I don't mind paying more and getting less as long as the service is good.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Jan 13, 2008, 16:56:42
Quote from: Dazbobaby on Jan 13, 2008, 16:54:39
Freeserve Dial up - free to staff :D

That's a risky admission.  ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Dazbobaby on Jan 13, 2008, 17:01:10
DSG employee and not freeserve.
Bad to worse? Yep. Leave me alone, I served my time, did and 8 year stretch, still no idea what I did to deserve that :D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Jan 13, 2008, 17:05:22
Quote from: Dazbobaby on Jan 13, 2008, 17:01:10
Bad to worse?

You should introduce yourself to Inactive.  >:D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: g7pkf on Jan 17, 2008, 10:54:51
isp's i have used:-
Dial up
compuserve
pipex
freeserve

Broadband
NTL cable- good in the early days deteriorated badly
Metronet excellent till they got taken over by minusnet.
back to NTL cable (long story but i needed more speed minusnet really p***ed me off-billing errors downtime galore slower speed and NTL they just started offering 10Mb and the exchange i was on was not max enabled-and not due to be till 2008)
Newnet-again excellent couldn't fault them.
then idnet due to the higher upload speed again excellent just hope they don't get taken over by minusnet or anyone else EVER.

If they did i would seriously consider going back to Newnet.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Jan 17, 2008, 11:02:46
Newnet and Zen were the two others on my shortlist when I chose IDNet.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Sebby on Jan 17, 2008, 11:09:56
I think NewNet have a very similar ethos to IDNet, whilst Zen are quite a bit bigger. Until recently, I don't think NewNet were faulted, but then they made some changes to their packages (perhaps reducing the download allowance, I'm not certain) and some got upset. It must be said that they supposidly did this to maintain their current high level of service whilst not increasing their prices (which does make sense).
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 05, 2008, 08:23:31
I nearly went with Newnet, but changed my mind at the last minute and cam here - so glad I did :)

The worst ISP just has to be tiscali with their extreme "pile it high, sell it cheap, tie them in for 12 months so they can't do anything about the poor service" attitude. The final straw for me with tiscali is one time that they were having major problems with something (e-mail I think it was) - it took them two days to even admit that there was a major fault, despite their support forums being full of complaints and their support desk seemingly swamped by calls all reporting the same thing. Even when they did admit that there was a fault their attitude was "we're working on it - stop bothering us". I still go in their support forums (just to feel smug ;)), and see the same issues being reported time and time again, but nothing seems to ever change.

Now we all know that problems occur from time to time - they are bound to, and I'm not saying that every service should be 100% fault free, but the difference between a good and a bad company is in how quickly and efficiently they manage the problem.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Malc on Feb 05, 2008, 09:22:48
I was with pipex (tiscalli in sheeps clothing) left because DL speeds between 7am and 12pm were like dial up.

Also they claim, no throttling, no port blockings and say they are not tiscalli.

Liars.

Before that I was with onetel, who were great untill talktalk took over them.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: kinmel on Feb 05, 2008, 22:22:08
When Adsl first started in the UK many of us were refused connections because of line length and some of us were foolish enough to join a satellite ISP, in my case Satdrive.  The up-link to the ISP was using a 56k modem dial-up and the down-link was a satellite connection through a 1 metre dish.

There is not a lot of bandwidth with one satellite transponder and once the number of users increased, contention became horrendous. The theoretical 8Mb/s download speed would give 2kb/s at peak periods !  Satdrive always denied the contention had anything to do with them, support was non-existent and their in-house  forum would constantly delete posts. Comments posted there were so bad that in the end only customers were allowed to access the forum.
That was when we set up our own open forum at Satdriveusers and it worked in direct competition with Satdrive's own .  Eventually, as with so many companies where the customer is always wrong, Satdrive went bust.

This forum reminds me of Satdriveusers, it too had a great atmosphere with none of the cliques you see elsewhere. Idnetter's ambiance also follows the idea of the Satdriveusers strapline ..... Helping you to help yourself

I am just so pleased that IDNet see this forum as an asset and not as the enemy. 

I like it here.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Lance on Feb 05, 2008, 23:21:25
As do we! For as long as IDNet keep providing a top quality connection, things will stay just as they are!
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Inactive on Feb 05, 2008, 23:47:24
Quote from: Dazbobaby on Jan 13, 2008, 17:01:10
DSG employee and not freeserve.
Bad to worse? Yep. Leave me alone, I served my time, did and 8 year stretch, still no idea what I did to deserve that :D


My heart goes out to you, 8 years at DSG... ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: azkin13 on Feb 08, 2008, 09:48:51
Hi, I'm a newbie on here, just joined IDNet, registered my MAC last night and should be connected on the 13th.  I'm still with Supanet who are now a pile of s***e.  They are deliberately throttling bandwidth in the evenings such that my 8MB connection is down to 0.1 or 0.2 between 4pm and midnight.

So after considerable research using the forums on Thinkbroadband and elsewhere, I whittled it down and looked at Newnet, Be* (LLU)  but decided to come here  ;D

Looking forward to proper speeds again on the 13th  :)   Previously I have been with Demon (dial-up), Pipex, Supanet  >:( and now IDNet.  Hope I'll be here for a long time  ;D

Az

Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 09:58:42
Hi Az and welcome to the forum, have a karma. :)  :welc: :karmic:

You'll find most of us purr gently when we talk of IDNet, I'm sure you'll find the speed and service great, and we are always happy to help you tweak your setup for maximum performance. :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 08, 2008, 10:00:08
Hi azkin

I'm sure you'll find that you made the right decision - welcome to IDNet land
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Inactive on Feb 08, 2008, 10:14:12
Welcome aboard Happy Land azkin..

Have a welcome Karma.. :welc: :karmic:
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Malc on Feb 08, 2008, 10:19:02
Great place, you won't be disapointed
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: azkin13 on Feb 08, 2008, 11:41:46
 :) Thanks for the warm welcome, feels good already and I'm not connected yet  ;)  Supanet sent me notification with the MAC that I would have to pay £39.99 disconnection fee even though my 12 month contract was up and I had given 30 days notice.  Apparently in the small print they have a clause about disconnecting within 24 months.  Well I won't be paying this and will challenge them, I was not made aware of this upfront....Don't know if any others on here have challenged Supanet about this and what the outcome was?

Az
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 11:49:36
I've not heard of anyone else falling foul of this, Az. One thing they can't do is to withold your MAC until you pay, so you may want to let them know that you know that if they play up. You may be able to argue that the contract falls foul of the Unfair Contract Terms Act - if the contract period was 12 months, it would not be reasonable for you to expect any penalties after that time.

IDNet is, of course, a one month contract, no penalties, so no worries. :) Not that many of us leave...
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 08, 2008, 11:55:21
Quote from: Rik on Feb 08, 2008, 11:49:36
Not that many of us leave...

It's like Royston Vasey innit?

This is a local ISP for local people - there's nothing for you here  ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 11:56:32
Or there's everything you'll ever need. :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 08, 2008, 11:59:04
Indeed - IDNet have the "precious things" in abundance  :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 12:01:35
Amen to that. :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: shazzy on Feb 08, 2008, 12:17:35
My worst ISP was Tiscali, who were originally World Online who were originally Localtel when I joined them.  What a nightmare that was.  I and a few others constantly fought for the right to get a mac because the service was so shoddy.  It got so bad that twice I had to email Mary Turner and get her to try and sort things out.  hehe I even got a personal phonecall from her office once to check that things were alright after.  Finally though one day, I was asked to beta test a mac key.  14 days later I was on Nildram who were a fantastic gaming ISP until........ yes you guessed it, Tiscali took over.  What a nightmare.  I was not going to put up with them ever again so high tailed it to Idnet. :D 
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 12:19:41
Tiscali - they spend more money on advertising than they do on the service!  :mad:
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 08, 2008, 12:30:37
They've got to do, to replace the ones that are constantly leaving  >:D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 12:31:25
Which they've pretty much admitted. Strange way to do business.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Inactive on Feb 08, 2008, 12:38:35
I heard that they are planning on building up numbers in order to flog it off, strange way of achieving that goal.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 08, 2008, 12:47:46
Who's going to be daft enough to buy a loss making company with a dreadful reputation?
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 12:57:50
The Northern Rock? :out:
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Inactive on Feb 08, 2008, 13:00:43
Quote from: Rik on Feb 08, 2008, 12:57:50
The Northern Rock? :out:

That was virgin on a groan Rik..
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 08, 2008, 13:01:15
 :lol:

Yeah - then the government can bail it out, and it'll become the state ISP, and we'll all end up having to pay a locence fee for it whether we use it or not, and.......... :o
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 13:07:52
Don't go there...  :mad:
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 08, 2008, 13:09:41
Was planning on staying here to be honest ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 15:09:41
That's good to know. Me too. Another couple of months and IDNet will hold the dubious honour of being my longest surviving ISP. :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Malc on Feb 08, 2008, 19:12:08
Thats good news, I've a way to go yet (3 years at onetel, until talktalk stuck their oar in), if nothing changes here (the dreaded t) then I won't move again.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 19:15:51
I'm not a natural rover, but the early ISPs were often a shambles, so... (Pipex were the worst, and that was back in dial-up days!)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Malc on Feb 08, 2008, 19:23:34
In dial up days I used a free service called TOTALISE which even gave you shares in the company for extra usage.

Those were the days at 4k DL
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 19:34:08
I started with Prestel, and just moved around from there, with a relatively long stint at Compuserve, though they weren't an ISP at the time.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Malc on Feb 08, 2008, 19:36:30
Freeserve, another of mine, who are they now? Not another one swallowed up by pis..
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 19:38:11
Freeserve > Wanadoo > Orange.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Malc on Feb 08, 2008, 19:39:39
They were ok in the days of Pc world cd's, but we know better now.

How long before tiscalli are reported to the monopolies commission?
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 08, 2008, 19:40:50
Did you want the phone number??  ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Malc on Feb 08, 2008, 19:41:39
Only when they come sniffing round here
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Lance on Feb 09, 2008, 00:52:25
Welcome to the forum, Az!!!
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Noreen on Feb 09, 2008, 18:00:53
If you want to feel smug read this thread at the f2support forum, this is the unofficial forum for f2s (although f2s do post on it), f2s is now owned by Tiscali. >:D http://www.freedom2support.net/forums/showthread.php?t=9401
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 09, 2008, 18:06:38
That's the way to ensure people never come back. Horrendous behaviour and, almost certainly a breach of contract!  >:(
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Malc on Feb 09, 2008, 18:24:24
(http://i184.photobucket.com/albums/x300/bethany0927/Smileys/ac47.jpg)


We love tiscalli
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 09, 2008, 18:43:55
Well, we may tell them to go and make love, but I think that's a bit different, Malc.  >:D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Noreen on Feb 09, 2008, 23:11:57
Apparently Tiscali have now apologised to the disconnected poster in the f2support thread.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Sebby on Feb 09, 2008, 23:41:41
The best apology would be for them to allow everyone to get out of their contracts early.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Noreen on Feb 09, 2008, 23:46:56
However it seems that they apologised via email to a customer whose broadband connection they had disconnected. So if he hadn't had dial-up he wouldn't have known. Of course they did have his phone number. >:D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Sebby on Feb 09, 2008, 23:49:49
They've certainly got a thing or two to learn about good customer service, Noreen. :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Simon on Feb 10, 2008, 00:12:49
I doubt they'll have any customers to bother about soon!
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Noreen on Feb 10, 2008, 00:24:06
They are running a poll on F2support re who is leaving and who is staying. At the moment it stands at 22 have asked for their MAC, 12 are staying and 18 have already migrated. Of course this doesn't include people who have already migrated and no longer visit the forum, of which there are many.  http://www.freedom2support.net/forums/showthread.php?t=9373&page=3
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 10, 2008, 00:33:19
Let's hope we never see the same thing happening here.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Noreen on Feb 10, 2008, 00:36:39
No chance, Rik. :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 10, 2008, 00:38:42
I don't think so, but then f2s customers probably didn't think so at one time...
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Sebby on Feb 10, 2008, 00:49:31
True. We have to be realistic and be aware that it's always possible, not just with IDNet, but with any small company. People can change their mind when large sums of money are involved. We have a pretty good idea that IDNet are not about this, but it can never be ruled out.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Noreen on Feb 10, 2008, 00:52:01
Very true, I was very happy there when it was independent. As I've said before it was run by two brothers just like IDNet. I was most impressed when I first joined when Support phoned me soon after connection to check that it was OK and that I was happy with it. Because I'd had some problems later (which were solved) with the connection one of the Support people had got to know me and when I mentioned in the f2support forum that I was thinking of leaving due to Tiscali he offered to push everything through quickly for me. So I really had no complaints.   
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: azkin13 on Feb 11, 2008, 09:08:44
Quote from: Rik on Feb 08, 2008, 11:49:36
You may be able to argue that the contract falls foul of the Unfair Contract Terms Act - if the contract period was 12 months, it would not be reasonable for you to expect any penalties after that time.

I have the MAC from Supanet Rik, and I will use the argument above when they ask for the £39.99 payment.  Hopefully I'll be connected to iDNet Wednesday evening when I get in from work  ;D  Supanet download speeds have been terrible this is typical in the evening:
http://www.thinkbroadband.com/speedtest/results/id/120223967458581428056.html .

Cheers

Az
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 11, 2008, 11:13:34
That is painful, Az. I'm sure you'll notice the difference when you migrate. :)

It might be worth having a word with your local Trading Standards people about the charge. I've found them very good on such matters.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Tina on Feb 26, 2008, 07:39:41
I'm gonna say the P word - Pipex.. well technically still with them, but working (very ) hard not to be  :no: Great service when I joined them in 2001, rapidly gone down hill over last couple of years and now been taken over by Tiscali.. time to jump ship me thinks  :thumb:
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 26, 2008, 09:19:40
Jump?!? I'd use an ejector seat. ;)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 26, 2008, 10:23:32
Rememeber to pack your parachute Rik  ;)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 26, 2008, 10:27:31
Not me, I'l let the seat do its job. :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 26, 2008, 10:28:55
Ah - they have them bult in do they? And do they have a coffee maker for you to enjoy on your way down?  ;)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 26, 2008, 10:33:06
No, they haven't worked out a way to keep the liquid from going the wrong way. :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 26, 2008, 10:34:58
Well it's time they did then isn't it? Divert all the money going into nuclear and medical research RIGHT NOW to solve this menace to our society >:D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 26, 2008, 10:37:36
And a free ejector seat with every ISP sub? :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 26, 2008, 10:43:03
only if it will make my coffee in the morning - I'm no good without coffee and a couple of fags  ;)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 26, 2008, 10:47:39
I need connecting to a battery myself.  :eek4:
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: stevenrw on Feb 26, 2008, 10:50:01
Freeserve - pretty good
then Wanadoo - good initially but getting iffy,
then Orange - Iffy for a while then they enhanced the service. "Congratulations we've increased you download speed to up to 8meg" - that's exactly the point at which the wheels fell off, and bigtime.
They actually admitted that the hardwear didn't work and they had no date as to when it would be fixed. Looking at Orange problems it would appear that they have given up on fixing it and are just muddling through.
After that I promised myself I would never go with an ISP with an offshore call centre - it's just a waste of time.
IDnet are a breath of fresh air. You very soon realise it's not about cost it's about all the aspects of the service.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 26, 2008, 10:55:18
That's what most of us feel, Steven. You can get cheaper ISPs and, if all goes well, that's fine. It's when they don't that you realise that paying a bit more gets someone dealing with the problems for you. :)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Inactive on Feb 26, 2008, 10:58:12
Alas, many actually think the dire service they get from the " Big Boys " is the norm, and happily put up with it.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 26, 2008, 10:58:50
True, In. Too many... :(
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 26, 2008, 11:07:14
Quote from: Inactive on Feb 26, 2008, 10:58:12
Alas, many actually think the dire service they get from the " Big Boys " is the norm, and happily put up with it.

I do think that you are right there In, but there are also plenty of people for whom the £24.99 or more for IDNet is way out of their budget. Unfortunately, such people are stuck with the cheap providers and just have to put up with it - some not very happily at all.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Inactive on Feb 26, 2008, 11:15:25
It is all relative, in Spain you pay 40 Euro's  (around £30 )for a 1MB service from Telefonica, take it or leave it..  ::)

I think that we have been fed this something for nothing rubbish in the UK, and many have latched on to it, without giving it a thought.

In the big scheme of things, my £17.99 a month to IDNet is brilliant value for money.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Noreen on Feb 26, 2008, 11:19:45
Quote from: Inactive on Feb 26, 2008, 10:58:12
Alas, many actually think the dire service they get from the " Big Boys " is the norm, and happily put up with it.
The trouble is, do we want them all to realise their mistake and come flooding into IDNet?  >:D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 26, 2008, 11:20:19
Quote from: madasahatter on Feb 26, 2008, 11:07:14
I do think that you are right there In, but there are also plenty of people for whom the £24.99 or more for IDNet is way out of their budget.

Though they may well pay Sky £45pm for their TV...
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 26, 2008, 11:22:10
Quote from: Noreen on Feb 26, 2008, 11:19:45
The trouble is, do we want them all to realise their mistake and come flooding into IDNet?  >:D

I think that IDNet would cope, Noreen. They know why 'we' are here, they wouldn't do anything to alienate us - unless they decided to go for the mass market only, and I can't see that happening.

Whether the forum would cope is another matter entirely. ;)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Inactive on Feb 26, 2008, 11:36:35
Reading other Forum's, there are lots either coming here, or giving it serious consideration. ;)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: madasahatter on Feb 26, 2008, 12:06:18
Quote from: Rik on Feb 26, 2008, 11:20:19
Though they may well pay Sky £45pm for their TV...

True - but then that's another pretty dire service really - instead of 30 channels of ****, you get over 300 channels of ****  ;D
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 26, 2008, 12:09:27
Indeed you do. It's not so much more choice as more chance to watch the same rubbish. :(
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Noreen on Feb 26, 2008, 12:17:30
Quote from: Inactive on Feb 26, 2008, 11:36:35
Reading other Forum's, there are lots either coming here, or giving it serious consideration. ;)
From f2support forum, posted yesterday. ;D
QuoteThanks to both Noreen and Nick A J. I think IDNet is where I'll be heading.
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 26, 2008, 12:19:07
Well done, Noreen. :) :karmic:
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Simon on Feb 26, 2008, 17:06:49
The best recommendations are always word of mouth.  ;)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: plugwash on Feb 27, 2008, 00:47:06
pipex after the tiscali takeover] (http://www.idnetters.co.uk/forums/index.php?topic=6418.0)
Title: Re: Worst ISP you were with before you joined IDNET ?
Post by: Rik on Feb 27, 2008, 00:51:20
I found Pipex bad in the days of dialup - they were an arrogant bunch even back then. :(