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Technical News & Discussion => IDNet Help => Topic started by: Gary on Dec 28, 2007, 09:39:35

Title: Problem with long threads
Post by: Gary on Dec 28, 2007, 09:39:35
Has anyone else noticed how slowly this thread now opens?  :-\
Title: Re: Problem with long threads
Post by: Ted on Dec 28, 2007, 09:45:32
Quote from: Killhippie on Dec 28, 2007, 09:39:35
Has anyone else noticed how slowly this thread now opens?  :-\

Yes. I just open the last page now.
Title: Re: Problem with long threads
Post by: Gary on Dec 28, 2007, 09:47:37
Would appear its a know issue when a thread has more than six pages Rik tells me xild  :(
Title: Re: Problem with long threads
Post by: Simon on Dec 28, 2007, 12:00:32
Quote from: Killhippie on Dec 28, 2007, 09:47:37
Would appear its a know issue when a thread has more than six pages Rik tells me xild  :(

Crikey, that would mean sitting for hours waiting for some of the games threads to open!  Haven't noticed any lag myself this morning. 
Title: Re: Problem with long threads
Post by: Rik on Dec 28, 2007, 12:03:09
I don't see a huge delay, Simon, only a pause before a blank page or a server 500 error is displayed.
Title: Re: Problem with long threads
Post by: Simon on Dec 28, 2007, 12:14:19
No problem at all here.
Title: Re: Problem with long threads
Post by: Rik on Dec 28, 2007, 12:14:43
Have you clicked on an 'All' link?
Title: Re: Problem with long threads
Post by: Simon on Dec 28, 2007, 12:24:44
Quote from: Rik on Dec 28, 2007, 12:14:43
Have you clicked on an 'All' link?

Nope, but have now.  Blank page.  (http://si6776.www.idnet.com/smileys/dunno.gif)  I never use the 'All' link anyway.
Title: Re: Problem with long threads
Post by: Ann on Dec 28, 2007, 12:27:15
The 'all' link worked fine for me.  I've never used it before but will do so now as it's useful.

Edit:  okay I take that back.. 12 pages fine, 17 pages blank.. oops.
Title: Re: Problem with long threads
Post by: Rik on Dec 28, 2007, 12:28:51
If the thread is more than about 6 pages, Ann, you may either get a blank page or a server error. We know the problem exists, we just haven't worked out how to cure it yet. :(
Title: Re: Problem with long threads
Post by: Ann on Dec 28, 2007, 12:29:39
I shall experiment to find out exactly where it falls over.  12 pages is good.
Title: Re: Problem with long threads
Post by: Rik on Dec 28, 2007, 12:32:01
Not here, it's not, Ann. Remind me what browser you use, will you?
Title: Re: Problem with long threads
Post by: Glenn on Dec 28, 2007, 13:08:28
Quote from: Inactive on Dec 28, 2007, 12:32:57
If you lot keep adding waffle to this already long thread, it will never open..  ;D


opens just fine here, no delays what so ever
Title: Re: Problem with long threads
Post by: Simon on Dec 28, 2007, 13:14:01
It's the 'All' link that seems to be problematic, Glenn.  :)
Title: Re: Problem with long threads
Post by: Inactive on Dec 28, 2007, 13:20:11
Quote from: Glenn on Dec 28, 2007, 13:08:28

opens just fine here, no delays what so ever

This thread has been split off from the original Glen. ;D

That is why this opens OK.
Title: Re: Problem with long threads
Post by: Gary on Dec 28, 2007, 13:49:19
Quote from: Inactive on Dec 28, 2007, 13:20:11
This thread has been split off from the original Glen. ;D

That is why this opens OK.
Have to sort that out then ;D
Title: Re: Problem with long threads
Post by: Ann on Dec 28, 2007, 14:52:16
Quote from: Rik on Dec 28, 2007, 12:32:01
Not here, it's not, Ann. Remind me what browser you use, will you?
IE7 here.
Title: Re: Problem with long threads
Post by: Rik on Dec 28, 2007, 14:56:50
Thanks. We think we may have the answer now - testing in progress.
Title: Re: Problem with long threads
Post by: Rik on Jan 02, 2008, 15:05:37
We think the problem has now been solved, so if anyone continues to encounter problems, please let us know.
Title: Re: Problem with long threads
Post by: Ann on Jan 02, 2008, 20:55:24
It's solved here because I no longer get the little 'all' to hit when there's more than 4 pages.  So where's it gone then?
Title: Re: Problem with long threads
Post by: Adam on Jan 02, 2008, 21:00:09
We worked out that around 4 pages is all the server would manage before giving errors or putting up a blank page, so the limit before the all link is removed was reduced to around 4 pages.
Title: Re: Problem with long threads
Post by: Ann on Jan 02, 2008, 21:02:00
So not really solved then.. I think that's hilarious.. ROFL.
Title: Re: Problem with long threads
Post by: Adam on Jan 02, 2008, 21:04:52
That depends on how you look at it; the feature was not designed to be set as high as it was, therefore the old (high) setting was "broken" so the new setting "solved" the problem of the "broken" setting. >:D ;D
Title: Re: Problem with long threads
Post by: Gary on Jan 02, 2008, 21:22:22
Quote from: Adam on Jan 02, 2008, 21:04:52
That depends on how you look at it; the feature was not designed to be set as high as it was, therefore the old (high) setting was "broken" so the new setting "solved" the problem of the "broken" setting. >:D ;D
You would make a great spin doctor Adam   ;) >:D
Title: Re: Problem with long threads
Post by: Simon on Jan 02, 2008, 22:18:47
Let's face it, who would want to load a single page with 300 posts on it anyway!
Title: Re: Problem with long threads
Post by: Gary on Jan 02, 2008, 22:39:33
Quote from: Simon on Jan 02, 2008, 22:18:47
Let's face it, who would want to load a single page with 300 posts on it anyway!
to true Simon
Title: Re: Problem with long threads
Post by: Inactive on Jan 03, 2008, 00:26:30
Quote from: Adam on Jan 02, 2008, 21:04:52
That depends on how you look at it; the feature was not designed to be set as high as it was, therefore the old (high) setting was "broken" so the new setting "solved" the problem of the "broken" setting. >:D ;D

Your surname isn't Blair by chance is it Adam? :hehe: :back:
Title: Re: Problem with long threads
Post by: Rik on Jan 03, 2008, 00:44:21
Quote from: Ann on Jan 02, 2008, 21:02:00
So not really solved then.. I think that's hilarious.. ROFL.

Oh the problem is solved, Ann. By empirical testing, we established the point at which the server fell over when assembling messages for the 'All' link, and then set the level so that it didn't happen anymore.

Of course, we didn't try to solve the problem of getting the system to display more than 100 posts at a time. ;)
Title: Re: Problem with long threads
Post by: Inactive on Jan 03, 2008, 00:50:52
In all seriousness, thanks to those involved with sorting this. ;)
Title: Re: Problem with long threads
Post by: Rik on Jan 03, 2008, 00:55:09
It came down to an issue with server memory, which we don't control, In. Because each post in the forum is a database entry, the software had to assemble the complete table of posts in memory when 'All' was selected, before it could display them. With several hundred as the limit, it just choked - hence the blank page, or occasionally, a server error.

The All limit is now set at 100 posts, which should be enough for most purposes. When a thread exceeds that, the All link simply disappears.
Title: Re: Problem with long threads
Post by: Inactive on Jan 03, 2008, 01:02:47
" All " sorted then Rik..  ;D

Thanks.
Title: Re: Problem with long threads
Post by: Ann on Jan 03, 2008, 09:10:16
You broke it for me.  I used to be able to view many more pages than 4 and now I can't.  But it doesn't matter, was just tickled by the explanation.
Title: Re: Problem with long threads
Post by: Rik on Jan 03, 2008, 11:28:02
Maybe you had your own dedicated server, Ann?  ;D