IDNetters Forums

Technical News & Discussion => Networking & Routers => 2-Wire 2700 => Topic started by: Wingnutz on Dec 19, 2007, 08:26:29

Title: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 19, 2007, 08:26:29
Ok I've taken the plunge and 'won' an unlocked 2700hg from DigiDave on E-Bay. My only previous experience with setting up broadband connections is with a ST330 USB modem.

Does anyone have a link to an idiots step by step guide for how to get the router working on IdNet once it arrives - running XP on the PC?

I intend connecting it direct via an ethernet cable - just the one PC in the house - and would also like some advise on how to stop the wireless being 'piggybacked' by unknown users.

Cheers....
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 19, 2007, 08:41:43
Hi Wingnutz

You can find the manual at:

http://adsl24.co.uk/faq/attachments/61/2Wire_2700.pdf

Further reading is at:

http://www.idnetters.co.uk/forums/index.php?topic=4181.msg64416#msg64416

The easiest way to stop piggybacking is to disable the wireless is to navigate to:

http://home/xslt?PAGE=C01&THISPAGE=B02&NEXTPAGE=C01

and disable wireless.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 19, 2007, 08:52:01
Thanks Rik !

Plenty of reading there.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 19, 2007, 10:20:23
Here is another, gives loads of information http://bt2700hgv.tripod.com/ir1002700HGV.htm :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 19, 2007, 10:24:24
There is also some good advice on DigiDave's own site, via eBay, mine was dispatched yesterday, so I will be in the same boat as you once it arrives. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 19, 2007, 10:36:21
Quote from: Inactive on Dec 19, 2007, 10:24:24
There is also some good advice on DigiDave's own site, via eBay, mine was dispatched yesterday, so I will be in the same boat as you once it arrives. ;)
They are quite easy Inactive, I'm at 5500 from 4500 profile wise since mine arrived, since so many people seem to have one now I'm sure between us we can help as we learn  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 19, 2007, 10:37:53
Thanks Inactive - I've had a look a DigiDave's support page and it looks fairly straightforward. 'Won' mine last night so I'm going to be a day or two behind you in setting it up. If you have any issues / problems can you post them and the solution ?

Cheers
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 19, 2007, 10:40:32
Will do, I am probably the most technically challenged person on here when it comes to computers, so if I can get it working, you will be fine. ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 19, 2007, 10:42:49
Quote from: Killhippie on Dec 19, 2007, 10:36:21
They are quite easy Inactive, I'm at 5500 from 4500 profile wise since mine arrived, since so many people seem to have one now I'm sure between us we can help as we learn  :)

As you can see from my profile, I do have a good line with good results Gary, I thought I would risk the £16.01 to see if it did anything on a good line...Thanks for your kind offer of help, I am sure I shall need some.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Ann on Dec 19, 2007, 10:45:15
I'd be interested to know what it does to your speeds In.  If it does anything, I might get one after christmas.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 19, 2007, 10:45:57
Quote from: Inactive on Dec 19, 2007, 10:42:49
As you can see from my profile, I do have a good line with good results Gary, I thought I would risk the £16.01 to see if it did anything on a good line...Thanks for your kind offer of help, I am sure I shall need some.
I have a long line, but it will be interesting to see what yours acts like, the improved snr on long lines is amazing so keep us posted, and any help just shout, its quite a big 2700 club here now  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 19, 2007, 10:48:34
Perhaps we should do a T shirt??  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 19, 2007, 10:51:16
Quote from: Rik on Dec 19, 2007, 10:48:34
Perhaps we should do a T shirt??  ;D
;D Ok you are the design expert Rik, so what do you suggest?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 19, 2007, 10:51:33
Postie has just been, no 2700, still it is coming from Jersey. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 19, 2007, 10:52:55
Quote from: Killhippie on Dec 19, 2007, 10:51:16
;D Ok you are the design expert Rik, so what do you suggest?

I don't know, Gary, but Noise Buster springs to mind!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Glenn on Dec 19, 2007, 11:22:44
I wonder how many 2700 owners we have aboard?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Glenn on Dec 19, 2007, 11:27:08
BTW I have a 2nd 2700 on the way, it is the original single channel version with the updated firmware £16.57 delivered. I hope it wasn't one of you guys that bumped the price up, 4hrs before the auction close. Someone bid 6 times lifting the price from 0.99p to £9.07. Maybe we should avoid this by posting the auction URL that we are bidding on.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 19, 2007, 11:29:39
Quote from: Glenn on Dec 19, 2007, 11:22:44
I wonder how many 2700 owners we have aboard?

As long as nobody mentions the word " Poll ".  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 19, 2007, 11:35:49
Quote from: Glenn on Dec 19, 2007, 11:27:08
Maybe we should avoid this by posting the auction URL that we are bidding on.

That's a good idea, Glenn, as we could easily cost ourselves money otherwise. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Glenn on Dec 19, 2007, 12:04:34
I maybe able to donate one of my 2700's to the forum next month, once I have tested the single channel version on my line. The dual channel version has improved my connection by around 80% from a 1750 to 3000 profile.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 19, 2007, 12:13:53
A sort of forum loaner, for those who want to try one, Glenn? That would be very generous. I believe that Ted (Xild) was thinking along the same lines.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Glenn on Dec 19, 2007, 12:17:31
I wonder if the team at IDNet Towers would consider holding it, then when requested sending it out to the person that requested to test it?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 19, 2007, 12:21:19
I'm sure we could talk to them, or we could simply work on the basis that the person borrowing pays for the postage on to the next person, with it being sent Record Delivery for insurance purposes.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 19, 2007, 18:09:26
I've got one coming from DigiDave. I'm hoping that it'll be slightly better than my ST 585v6 (which, incidentally, is very good). I won it for £9.04.  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 20, 2007, 00:02:30
Quote from: Sebby on Dec 19, 2007, 18:09:26
I've got one coming from DigiDave. I'm hoping that it'll be slightly better than my ST 585v6 (which, incidentally, is very good). I won it for £9.04.  ;D

+ £8.00 delivery charge, no doubt..  :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 20, 2007, 00:03:55
Quote from: Inactive on Dec 20, 2007, 00:02:30
+ £8.00 delivery charge, no doubt..  :(
Delivery was £8.00, but that's included in the £9.04. Yes, I won the router at £1.04.  ;D

I guess I was just lucky. Or maybe what I've bought is not what I think!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 20, 2007, 00:06:55
Wow Sebby, that has to be a record.

Well done. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 20, 2007, 00:08:13
I'm worried now! Did I make a mistake (http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&rd=1&item=110206016081&ssPageName=STRK:MEWA:IT&ih=001)?  ???
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 20, 2007, 00:11:19
In what way?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 20, 2007, 00:11:42
No, looks like you just got lucky, mine was £8.01 for identical item, but I had 3 others bidding against me.

It is identical to the one that I won.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 20, 2007, 00:13:35
Good. I just thought maybe I'd ordered the wrong thing!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 20, 2007, 00:14:05
Not on the basis of what I could see.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 20, 2007, 00:15:40
Quote from: Sebby on Dec 20, 2007, 00:13:35
Good. I just thought maybe I'd ordered the wrong thing!

You may wish to check the bottom of your shoes..  ;D ;D

Nice on Sebby.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 21, 2007, 08:51:10
Well had my 2700 running for a week and a half (roughly) with my netgear my profile was 4500 with throughput of 4126 these are my test results today:

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  6496 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 5182 kbps

;D Cannot believe the difference it has made, my line attenuation is 48db (well now its cold 47.1) :D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Den on Dec 21, 2007, 09:06:31
Welcome to the HGV gang.  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 21, 2007, 09:11:54
Quote from: Den on Dec 21, 2007, 09:06:31
Welcome to the HGV gang.  ;D
I can't understand what makes such a difference Den? But I'm not complaining ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 09:27:33
Quote from: Den on Dec 21, 2007, 09:06:31
Welcome to the HGV gang.  ;D

Welcome to Netter Nutter land, Den, have a karma.  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 09:28:56
Quote from: Killhippie on Dec 21, 2007, 09:11:54
I can't understand what makes such a difference Den? But I'm not complaining ;D

Me neither, Gary. Mine's been stable for 10 days at 3232, 400k higher than the Netgear could manage.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 21, 2007, 09:34:12
Quote from: Rik on Dec 21, 2007, 09:28:56
Me neither, Gary. Mine's been stable for 10 days at 3232, 400k higher than the Netgear could manage.
It is quite bizarre that a router can make such a huge difference Rik, at this speed my snr goes to about 4db at night which my old netgear DG834G would have had to re-sync at operating at this speed as it would have hit 0db or below, at the moment my snr is 8db ;D saying that freezing cold overhead lines that have shrunk in the cold may help, my attenuation has gone from 49db to 47.1 over the last week
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 09:36:25
Right now, my NM is at 11db, usually it's 10db during the day, 9db at night. I'm guessing the cold weather is helping... As you say, the Netgear would have been swinging about all over the place. Nowadays, the only the reason to run Routerstats is to plot when the street lights turn on and drop the NM. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 21, 2007, 09:39:29
Quote from: Rik on Dec 21, 2007, 09:36:25
Right now, my NM is at 11db, usually it's 10db during the day, 9db at night. I'm guessing the cold weather is helping... As you say, the Netgear would have been swinging about all over the place. Nowadays, the only the reason to run Routerstats is to plot when the street lights turn on and drop the NM. :)
If I sync at my old 4500 profile speed Rik I  have the same snr stats as you ;D and my old netgear still would have gone down to about 1db or 2db if lucky.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 21, 2007, 12:06:12
Well my 2700 has just arrived, I will have a play later.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 21, 2007, 12:08:36
Quote from: Inactive on Dec 21, 2007, 12:06:12
Well my 2700 has just arrived, I will have a play later.
Shout if you need help,  loads of people to help out here with them here now Inactive :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 12:11:47
Of course, we are still waiting for our first 2700 disaster story.  >:D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 21, 2007, 12:17:51
Thanks Gary, You know me too well Rik.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 12:25:19
Well, it's usually me - and I couldn't find a thing to fault... :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 21, 2007, 12:40:45
I have the same luck and I could not find fault, terror for a day maybe as I explored it  ;) You do realise we have tempted fate now Rik >:D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: ReDGryphoN on Dec 21, 2007, 12:47:20
I love my 2700............

but you know that don't you.............

DARK SIDE DARK SIDE

lol

ReD

MAABOF
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Ted on Dec 21, 2007, 12:51:12
Looks like the one Sebby bought isn't a 2700hgv, its a 2700hg. The difference is probably the voip capability "v".
Don't know if it makes any difference to performance?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 21, 2007, 12:53:56
So is mine, it looks identical to the HGV.

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 12:54:41
We'll find out, Ted. I'm sitting here amazed to see a noise margin at 13db - it never achieved that with the Netgear. I suppose I should force a re-sync to get the extra speed, but I'm more fond of stability, so will resist. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 13:09:48
I'm not fussed in the slightest about VoIP, as long as that's the only difference.  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 13:10:28
Afaik, Sebby, it is. A bit like the wireless/non-wireless Netgears.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Ted on Dec 21, 2007, 13:12:47
If its unlocked with the SBC firmware it won't have voip capability anyway enen if it was "v"
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 13:13:55
Quote from: Rik on Dec 21, 2007, 13:10:28
Afaik, Sebby, it is. A bit like the wireless/non-wireless Netgears.
Great stuff.  :)

My only issue at the moment is that my target SNRM was increased to 15dB about 5 days ago because I did too many manual resyncs to try and reach the required sync for a 4,000k bRAS profile (when will I learn?). So, I'm not sure whether I should leave the SpeedTouch sync'd for 14 days, which'll hopefully mean the target SNRM moves down to 12dB, and then get the 2Wire hooked up. I do know someone at BT who usually resets my margin for me, but he's not replying to my messages.  :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 21, 2007, 13:18:40
Quote from: Rik on Dec 21, 2007, 12:54:41
We'll find out, Ted. I'm sitting here amazed to see a noise margin at 13db - it never achieved that with the Netgear. I suppose I should force a re-sync to get the extra speed, but I'm more fond of stability, so will resist. :)
I must admit Rik I had the 2wire hanging on all night at 1db with no issue once, I seem to have a good balance of speed and snr now by resyncing at about 730am , its got an iron grip even at low margins  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 21, 2007, 13:20:43
According to the 2Wire Site, models with a V have VOIP, those without, don't, which is all academic if the software prevents the HGV from using VOIP. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 21, 2007, 13:27:58
Ok - time for my daft question for the day.

With my ST330 USB modem obviously it re-negotiates it's sync rate everytime it's powered up.

Normally I get around the 3/3.5 mark which gives my a 2500 profile (BTSpeedtester). According to DRSpeedtouch I have 32db attenuation and a 15db noise margin.

Now the dumb question bit - how often does/will a modem/router re-negotiate it's sync rate and am I likely to see an improvement in my pofile over time??

Still waiting for my 2700hg - was dispatched on Tuesday.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 21, 2007, 13:32:17
Quote from: Wingnutz on Dec 21, 2007, 13:27:58


Still waiting for my 2700hg - was dispatched on Tuesday.

Mine was despatched on Monday, got it today.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 13:44:07
Quote from: Wingnutz on Dec 21, 2007, 13:27:58
Ok - time for my daft question for the day.

With my ST330 USB modem obviously it re-negotiates it's sync rate everytime it's powered up.

Normally I get around the 3/3.5 mark which gives my a 2500 profile (BTSpeedtester). According to DRSpeedtouch I have 32db attenuation and a 15db noise margin.

Now the dumb question bit - how often does/will a modem/router re-negotiate it's sync rate and am I likely to see an improvement in my pofile over time??

Still waiting for my 2700hg - was dispatched on Tuesday.
The issue with using a USB modem with a DSL Max product is that it'll resync with the exchange every time you restart your computer, which could be several times a day. With a fixed rate product, this isn't an issue, but with Max the exchange sees many resyncs as a sign of instability, thus increasing the target SNRM (in your case to 15dB - the highest), which causes you to sync lower to achieve that SNRM. The default (and lowest) SNRM is 6dB, and it gets pushed up in 3dB increments if the exchange detects instability up to 15dB. Your line is probably capable of close to full sync were your target noise margin 6dB.

On the assumption that your line is stable and your target SNRM has been pushed up simply because of the resyncs owing to the USB modem, a router would hopefully sort the situation out. The theory is that if you stay sync'd for 14 days at a time, the target SNRM drops by 3dB. A router would allow you to do this more easily than leaving a PC on for 2 weeks!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 21, 2007, 13:48:22
Thanks Sebby,

much as i thought from reading this and other forums that the 15db margin was high and was due to the way the on/off way a usm modem works. Intend leaving modem on 24/7 once set up.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 14:27:47
Quote from: Sebby on Dec 21, 2007, 13:13:55
I'm not sure whether I should leave the SpeedTouch sync'd for 14 days

My instinct would be to take the hit, Sebby. Get the 2 Wire in place, let it work its magic, and then let the noise margin target catch up.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 14:28:43
Quote from: Inactive on Dec 21, 2007, 13:32:17
Mine was despatched on Monday, got it today.

Connecting it when?? :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 14:31:38
Quote from: Wingnutz on Dec 21, 2007, 13:27:58
Now the dumb question bit - how often does/will a modem/router re-negotiate it's sync rate and am I likely to see an improvement in my profile over time??

Routers don't re-negotiate upwards, only downwards if the noise gets too bad to hold the connection. That said, I've seen a router drop the line due to noise and then re-connect at a higher speed. Once you have the 2700, the best bet is to just keep it connected for 14+ days, see how your noise margin is, then force it to re-sync, hopefully the target margin will have dropped by 3db and your sync speed will increase. Repeat that a couple more times and your line should be going full tilt.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 21, 2007, 14:31:58
Quote from: Rik on Dec 21, 2007, 14:28:43
Connecting it when?? :)

You know me Rik, I have that Manana affliction.. Don't do today what can safely wait until another day. ;D

Seriously I have just done a BT Speed Test on my Zyxel, for comparison test, will have a play with the 2Wire a bit later.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 14:32:01
Quote from: Rik on Dec 21, 2007, 14:27:47
My instinct would be to take the hit, Sebby. Get the 2 Wire in place, let it work its magic, and then let the noise margin target catch up.
It's just I feel like I'll be wasting 5 days of sync (current uptime).

Incidentally, the 2Wire came, while I was in the shower.  ::)

Never mind, I'll pop to the sorting office in an hour. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 14:38:38
I understand what you mean, otoh, mine is currently showing a 12db margin, having synched at the target 9db. I'd be inclined to forgo the five days and get the best performance you can, so the BT software can see how the line is behaving.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 14:42:22
I know what you're saying, Rik. I just can't help but think I'll resync at 15dB again, then have to wait another 14 days, as opposed to 9 at the moment.

Saying that, I probably won't be able to resist setting it up.  >:D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 21, 2007, 14:45:34
I hope you have plenty of room, the bloody thing is huge, and it doesn't have an on/off switch, never had one that didn't have an on / off switch before. :'( :'(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 14:46:58
Did yours come with a stand, In? If mine doesn't I don't know what I'll do with it!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 14:47:35
Quote from: Sebby on Dec 21, 2007, 14:42:22
Saying that, I probably won't be able to resist setting it up.  >:D

I set mine up long before I connected it to the line, well, five minutes anyway. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 14:48:49
Quote from: Inactive on Dec 21, 2007, 14:45:34
I hope you have plenty of room, the bloody thing is huge, and it doesn't have an on/off switch, never had one that didn't have an on / off switch before. :'( :'(

It is a bit larger than most 'domestic' routers, isn't it! :)

I've got mine in the 'side' position, using the supplied stand. It runs much cooler that way.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 14:50:20
Quote from: Rik on Dec 21, 2007, 14:47:35
I set mine up long before I connected it to the line, well, five minutes anyway. :)
I'll certainly set mine up, and probably go on to connect it to the phone line.  :laugh:

10 minutes and I'll pop to the Post Office.

I'll tell you what, having no work is just great.  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 21, 2007, 14:50:51
Quote from: Sebby on Dec 21, 2007, 14:46:58
Did yours come with a stand, In? If mine doesn't I don't know what I'll do with it!

No stand with mine...  :'( :'(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 14:54:47
Quote from: Sebby on Dec 21, 2007, 14:50:20
I'll tell you what, having no work is just great.  :)

We know. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 14:55:45
Quote from: Inactive on Dec 21, 2007, 14:50:51
No stand with mine...  :'( :'(

That's a drag. I'd suggest adding some small feet to increase ventilation under the box.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 15:34:30
I've just picked mine up from the Post Office. It doesn't have a stand, but it's like brand new (obviously there's no original box and stuff, but the router is in a sealed bag and looks new).

I'm going to start having a play now.  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 15:35:47
Shouldn't you add the suffix, "I may be some time...", Sebby. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 15:43:00
 :lol:

Well, I've I haven't plugged it into the phone line yet, but I've already set it up by plugging a network cable in. That was easy!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 15:46:18
Just what I did, Sebby. Made sure everything was ready to go, then switched it into place...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Ted on Dec 21, 2007, 15:55:00
You could easily make a stand from a piece of wood with a notch cut into it.
Nice piece of oak would look great.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 15:59:16
I favour a nice piece of french-polished mahogany, Ted. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 16:01:32
Okay, we're in business. As predicted, I couldn't resist hooking this up now. Despite having a target margin of 15dB, it's sync'd higher than my SpeedTouch is, attenuation is slowing slightly lower, and I'm generally very impressed! The interface is nice, the build quality is nice, and hopefully once I get my target SNRM down to 9dB, it'll sync a bit higher than my SpeedTouch allowing me to always get enough sync to achieve a 4,000k bRAS profile.

Does anyone want to buy a SpeedTouch 585v6?  ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 16:04:30
It's amazing the speed at which these boxes convert us, isn't it. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 16:12:15
Especially when you think you've got the best router (the SpeedTouch 585v6) then something else just blows it out the water. I wish my target SNRM wasn't messed up; I'd love to see what sync I could achieve at 9dB. Oh well, patience is a virtue. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 16:20:12
It will be, Sebby, but your rewards will follow. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 16:21:17
 :laugh:

Hopefully the BT guy will reset it for me. If not I'll just have to wait.

But add me to the list of very satisfied 2700 users. I can tell already!  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Ted on Dec 21, 2007, 16:23:02
  ;D ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 16:28:48
How does it feel to be a prophet, Ted? :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Ted on Dec 21, 2007, 17:23:21
 :)
I know this is probably the kiss of death but........

A few days ago i was syncing at 7328. i powered down the router ripped out all the ringwires, changed all the filters and rebooted. Resynced at 7616 ever since, NM of 12db. Did a speedtest an hour ago 6578 (gulp) if i get past 9000 i'll stop tinkering ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 17:25:52
If you're using an extension socket (which I presume you are) then removing the ring wire is - more than likely - going to reduce noise a little, hence giving you a higher sync. You'd probably get an even higher sync if you fitted a filtered faceplate and sited the router at the master socket. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Ted on Dec 21, 2007, 17:45:03
There is a strong possibility that could happen ;D
Not quite sure what Liz will say about the router next to her flowers on the lounge windowsill and the cat5 cable nailed to the walls, seriously though an adsl nation faceplate is an option.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 18:00:19
Would you like me to explain the absolute need to her, Ted? I can be very persuasive. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 21, 2007, 18:01:09
I have an adsl nation faceplate and the router from the mastersocket Ted, they are great faceplates it made a difference using cat 5 and that faceplate even before the 2700  :) I could get Justina to help Rik for the added female touch
Title: Re: 2wire 2700hg - idiots guide please !
Post by: g7pkf on Dec 21, 2007, 18:10:38
Yes i concur.

I am using screened cat6 cable to the router (just for good measure)

on a side note has anyone got the voip side working from the hidden pages?

quick quote of 1 how to i found:-

First thing you want to be doing is stopping telstra from updating these things theres two ways to do this firstly using firefox and the webdeveloper toolbar go to home/xslt?PAGE=J30 you will see 2 fields one with remotedsl.bigpond.com and the other with css://...blah blah on the webdev toolbar click on forms->"make form fields writable" you should now be able to modify these two fields. enter anything you like and internal ip address is fine or just a random word just as long as you change whatever was in there before. Make sure "SIP Application Layer Gateway" is enabled and hit submit.
The other way to disable the updating is setting dns entries as mentioned above.

To setup voip click on Disable->disable meta redirects (on the webdev toolbar) and direct your browser to home/xslt?PAGE=J62 click edit next to profile 0 and enter your voip settings, once you have submitted your settings ensure the box next to Profile 0 is checked and hit submit on this page. Now go to home/xslt?PAGE=J65 and "Associate the Line with a Server" set line 1 to whatever you called your voip profile previously, submit. Now go to home/xslt?PAGE=V01 and follow the steps once you get to xslt?PAGE=V03 click edit next to the first phone line make sure username and authname are the same i have network call feature checked but I'm not sure if it makes a difference enter your password for your voip service. submit this info and check the activate box on the first line. you should be right from here just make sure any boxes that say enabled are checked. And there you have it VoIP on your telstra modem. you can check the status on home/xslt?PAGE=V00 to see if it worked or just look at the detailed log (home/mdc down the bottom)

Telstra's attempt at blocking voip configuration involved a meta redirect and a read only field, thats a pretty poor effort from telstra.

btw you should keep meta redirects disabled throughout this procedure otherwise you will be sent to a Page not found error
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Ted on Dec 21, 2007, 18:18:40
Thanks for the offer Rik but i don't think women get it ;D I mean, you don't need a car that does 200mph, Its just nice to know that it can >:D And hey, they both hold the same amount of shopping.
Typing a bit slowly now whilst putting on the flak jacket, kevlar helmet, and cowering under the desk :o
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 18:20:05
You should be safe, Ted, Jill doesn't patrol this area quite so frequently. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Ted on Dec 21, 2007, 18:37:20
I'm taking no chances, helmet will stay on for a while  :angel:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Jimbo on Dec 21, 2007, 19:02:11
Quote from: xild on Dec 21, 2007, 17:23:21
:)
I know this is probably the kiss of death but........

A few days ago i was syncing at 7328. i powered down the router ripped out all the ringwires, changed all the filters and rebooted. Resynced at 7616 ever since, NM of 12db. Did a speedtest an hour ago 6578 (gulp) if i get past 9000 i'll stop tinkering ;D

Get yourself a shielded ADSL cable as well, much better quality.  I think Belkin do one. :D

EDIT: Linky >>> http://www.dsl-warehouse.co.uk/product.asp?pr=RJ11-2M-ICE
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 19:04:12
Quote from: Jimbo on Dec 21, 2007, 19:02:11
Get yourself a shielded ADSL cable as well, much better quality.  I think Belkin do one. :D
Preferably something short, too (I think all the Belkin ones are fairly long lengths). 1 metre is good, if that'll be long enough. It's best to keep it as short as possible.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Jimbo on Dec 21, 2007, 19:05:06
Quote from: Sebby on Dec 21, 2007, 19:04:12
Preferably something short, too (I think all the Belkin ones are fairly long lengths). 1 metre is good, if that'll be long enough. It's best to keep it as short as possible.

Yeah, the Belkin one is just over 2m.  I wouldn't go longer if possible. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 19:08:29
I got a really good, short twisted pair lead from ADSL Nation, but they seem to have stopped doing it in the short lengths for some reason!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 19:29:05
By the way, silly question, but where do I find the DSL uptime? I can't see it anywhere.  :-[
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Dec 21, 2007, 19:32:33
I think it is on this page: http://home/xslt?PAGE=B04&THISPAGE=B03&NEXTPAGE=B04

The first "Collected for ..." is the uptime of the unit, and the DSL uptime will be the "Time since last event' on the appropriate line!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: g7pkf on Dec 21, 2007, 19:56:13
http://home/tech

this gives a lot of info.

G7PKF
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 21:09:05
Thanks for the info, guys.

Am I right in thinking that the "collected for" figure is the DSL uptime? Because the "time since last event" ones change depending on the last event...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Dec 21, 2007, 22:26:05
The collected for figure is how long the router has been powered up for. The time you want is the time since last event on the, from memory, dsl retrains line. I'd do a screen print, but i'm knocking this post out on my phone!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 23:29:19
On mine, that figure is showing as 0:00:00.  ???
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 23:36:46
That's how it shows on mine, as I reset the stats (which also zeros the collected for figure).
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 23:42:42
I'm not following here.  ???

Surely until there is a DSL retrain since the device has been powered up, it's not going to register a "time since last event"?

So, is there no way I can see the DSL uptime?  :'(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 23:44:46
For most people, it's the same as the 'collected for' time. Until I cleared that log, I also had the last DSL train event recorded as a time/date (istr). OTOH, I'm not sure whether it captured that when I first powered the router up.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 23:51:44
That makes more sense. So I just have to wait until it reaches 336 hours then I can resync. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 21, 2007, 23:52:59
+24 to be on the safe side. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 21, 2007, 23:58:38
Will do.  ;)

Right, unfortunately, the 2Wire has just developed a physical fault (I haven't touched it, I swear!). This is best demonstrated with a video (http://www.sebby.me.uk/misc/2wire-led.MP4). :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 00:02:07
Looks like something is shorting to the case. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 22, 2007, 00:05:20
Or could it be a loose connection to the board? Why am I so unlucky?!  :laugh:

It's not a big deal, but I think it's going to irritate me...

I'll contact DigiDave tomorrow and see what they say.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 00:06:42
All I can say is usually it's me, Sebby. I know how you feel though - it's all the more frustrating as you can't now do anything quickly.  :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 22, 2007, 00:10:20
Luckily it doesn't affect the working, so it can wait to be honest, but it's just unnecessary hassle. I guess it's always a risk if you buy refurbished, though saying that I do have a 3 month warranty.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 00:15:05
So that's 15 days before you return it, then. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 22, 2007, 00:19:59
Yep. Broadband can be so difficult.  ::)

:lol:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 00:24:59
Well to be honest, I havn't bothered with mine, it is just physically too big, and not having a stand with it means I cannot spare the room for it, I honestly thought it would come with an upright stand, it is designed to be sited in the vertical, the picture on ebay shows it in the vertical position.

Also the fact that it doesn't have an on / off switch is a real downer for my needs.

Oh well, if Digidave cannot supply a stand, then it will be going back on eBay.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 00:27:32
Quote from: Sebby on Dec 22, 2007, 00:19:59
Yep. Broadband can be so difficult.  ::)

Timing is all.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 00:28:44
Quote from: Inactive on Dec 22, 2007, 00:24:59
Well to be honest, I havn't bothered with mine, it is just physically too big, and not having a stand with it means I cannot spare the room for it, I honestly thought it would come with an upright stand, it is designed to be sited in the vertical, the picture on ebay shows it in the vertical position.

Also the fact that it doesn't have an on / off switch is a real downer for my needs.

Oh well, if Digidave cannot supply a stand, then it will be going back on eBay.

If you do decide to ship it on, In, it might be worth asking in here first... Also, it would be nice if you could connect so we get an idea of what the beast can do on a good line.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 22, 2007, 00:30:05
Quote from: Inactive on Dec 22, 2007, 00:24:59
Well to be honest, I havn't bothered with mine, it is just physically too big, and not having a stand with it means I cannot spare the room for it, I honestly thought it would come with an upright stand, it is designed to be sited in the vertical, the picture on ebay shows it in the vertical position.
It stands up on its side without the stand.  ;)

Sure, its design isn't perfect, but I can tell it's damn good router.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 00:34:23
Quote from: Rik on Dec 22, 2007, 00:28:44
If you do decide to ship it on, In, it might be worth asking in here first... Also, it would be nice if you could connect so we get an idea of what the beast can do on a good line.

I may have a play over the weekend Rik, I was just so miffed that it was so big and no stand, I quickly lost interest. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 00:38:55
Quote from: Sebby on Dec 22, 2007, 00:30:05
It stands up on its side without the stand.  ;)

Sure, its design isn't perfect, but I can tell it's damn good router.

It would soon finish up on the floor Sebby, my router is located under my curtains.. it wouldn't be stable enough.

TBH .. I think it is one huge ugly beast.

Sorry if my views differ to those of you that are happy with your 2700, I am in a different position to all of you, I have a good line, I don't need the 2700, my Zyxel does a fantastic job, and is tiny in comparison.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 00:39:53
The results for me (poor line) have been little short of miraculous, In, so it would be nice to see if it does offer anything on a good line...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 22, 2007, 00:43:35
Ah, well that's fair enough, In. For me, it's increased my sync by 300k, and the noise margin seems to be even more rock solid than the SpeedTouch. In fact, it's currently showing at 16dB; the SpeedTouch would probably be on about 13.5dB now. For my reasonably long line, I can see that this really is going to help, but I can see why you're not so keen.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 22, 2007, 00:53:27
Quote from: Inactive on Dec 22, 2007, 00:34:23
I may have a play over the weekend Rik, I was just so miffed that it was so big and no stand, I quickly lost interest. :(
Its no bigger than the dg834pn Inactive its because it has multiple aerials inside it for the wifi, you can get the stands separate, ill try and  find you the link, I thought it was big, but on my desk it looks great believe me  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 01:01:01
It may not be bigger than a Netgear Gary, I don't have one, it is at least twice the volume size of my Zyxel and/or BT Voyager.

As it is clearly designed to be vertically mounted, I still think that it should have come with the supplied stand, but I am probably being too fussy..  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 01:04:00
Actually, I would have said it's about three times the size of a Netgear DG834... It definitely is designed to be used vertically, and runs cooler that way.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 04:34:52
Oh well, had a play, nothing..zilch. no surprise there.

DSL Light just flashes away, no connection.

I note that the 20 digit code that should start 52EU will not accept it, it reverts to 52AN, it accepts the rest of the code tho'

:(  oh well.

Help. ;D

I have been OK with my Zyxel, my BT Voyager and even a Talk Talk Modem Router, but this one has me beat, probably a dud knowing my luck.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 22, 2007, 07:32:41
Quote from: Inactive on Dec 22, 2007, 04:34:52
Oh well, had a play, nothing..zilch. no surprise there.

DSL Light just flashes away, no connection.

I note that the 20 digit code that should start 52EU will not accept it, it reverts to 52AN, it accepts the rest of the code tho'

:(  oh well.

Help. ;D

I have been OK with my Zyxel, my BT Voyager and even a Talk Talk Modem Router, but this one has me beat, probably a dud knowing my luck.
is it a sbc firmware model or an dual ssid Inactive? as i said the dg834PN was huge with a blue flashing dome on it! admittedly the little DG834G i had was tiny but didn't perform like this. This looks fine now im used to it and the firewall is fantastic as well, in fact it looks quite modern I just had to move stuff about and I am more than happy with this router, its better than any router I have had. Don't use the normal set up routine i'll pm you what you need to do if it will help ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 22, 2007, 08:51:22
I didn't do anything with that code. I literally switched it on, went into Internet Explorer then the 2Wire prompted me to set a password. After that, I was able to just set it up manually via the web interface.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 09:12:16
It might be worth starting out with a factory reset, In.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 10:15:31
I only followed the instructions from Digidave's help site to the letter, bloody typical.

Nothing...Zilch...flashing lights, very pretty, save me buying a Christmas Tree I suppose. ::)

Thanks for your help everyone, it looks like this ornament may be going back to Jersey.

Oh well..
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 10:16:59
Perhaps that should be DodgyDave?  :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 10:20:26
Quote from: Rik on Dec 22, 2007, 10:16:59
Perhaps that should be DodgyDave?  :(

Indeed Rik, obviously not tested before despatch. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 10:23:15
Nor did you get the stand (or presumably any documentation?).
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 10:25:49
Quote from: Rik on Dec 22, 2007, 10:23:15
Nor did you get the stand (or presumably any documentation?).

Correct on both counts Rik, not a happy bunny.

Just the router and the plug in adapter, with a copy of invoice.

Did you get a stand with yours?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 22, 2007, 10:26:59
I myself got a stand documentation and cd with mine, it was brand new Inactive  :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 10:30:34
Quote from: Killhippie on Dec 22, 2007, 10:26:59
I myself got a stand documentation and cd with mine, it was brand new Inactive  :(

You obviously didn't get it from DodgyDave then Gary..  ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 10:33:25
I'm the same as Gary, In. Box, stand, docs & CD, filters, USB, ADSL and ethernet leads, psu.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 10:36:29
Obviously not from DodgyDave then Rik.

It would be interesting to know if anyone has had one from DodgyDave that hasn't had a fault, I recall Sebby saying his has a fault, tho' his does work.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 22, 2007, 10:39:58
Quote from: Rik on Dec 22, 2007, 10:33:25
I'm the same as Gary, In. Box, stand, docs & CD, filters, USB, ADSL and ethernet leads, psu.
Yes I got the same as Rik filters and all the cables etc boxed as new
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 10:43:46
 ;D ;D Don't rub it in..  ;D ;D


Supplier ???
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 22, 2007, 10:44:20
Quote from: Inactive on Dec 22, 2007, 10:36:29
It would be interesting to know if anyone has had one from DodgyDave that hasn't had a fault, I recall Sebby saying his has a fault, tho' his does work.

Hopefully, this thread will find out...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 22, 2007, 10:50:21
Quote from: Inactive on Dec 22, 2007, 10:43:46
;D ;D Don't rub it in..  ;D ;D


Supplier ???
Not trying to Inactive, sorry  :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 22, 2007, 10:51:42
Think sebby said his sparked or something, sounded very dodgy indeed  :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 10:54:50
Quote from: Killhippie on Dec 22, 2007, 10:50:21
Not trying to Inactive, sorry  :(

It's OK Gary, no need for the " sorry ", I am sitting here laughing anyway.

Thinking  ..  bloody typical. ;D ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 22, 2007, 10:56:18
Quote from: Inactive on Dec 22, 2007, 10:54:50
It's OK Gary, no need for the " sorry ", I am sitting here laughing anyway.

Normally that's me Inactive  ;D ;D most things go wrong for me
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 11:02:10
Well have a Karma for your help Gary, that should help..  ;) :karmic:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 22, 2007, 11:06:04
 ;D Cheers Inactive  :ty:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 22, 2007, 14:09:09
The reason In's and mine didn't come with a stand or document is because they're refurbished units. It does say on the auction description that you get the router and a power supply only.

The only fault with mine is a dodgy ethernet LED, but the actual router is working brilliantly, and I'm sure I'll get it sorted with DigiDave in the new year. I'm really happy with the performance of this router and won't be going back to the SpeedTouch.

In: I'm sure you're not stupid, but just to let you know it takes about a minute to boot. Set Windows to obtain and IP automatically, then your web browser should automatically bring the setup page up when it tries to go to a website. Or have you tried this already?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 22, 2007, 14:18:37
Quote from: Sebby on Dec 22, 2007, 14:09:09


In: I'm sure you're not stupid, but just to let you know it takes about a minute to boot. Set Windows to obtain and IP automatically, then your web browser should automatically bring the setup page up when it tries to go to a website. Or have you tried this already?

Done all of that Seb, I realised that it was going through the boot up procedure, as I said earlier, I have had no problems with a BT Voyager, a Talk Talk ( which I managed to revert back to Philips Software ) and my Zyxel.

Just reckon that I have a dud Seb. :(

Whilst I agree that it did say that we would only get a router and power supply, it does show the 2700 in the upright position, so I assumed that a stand would be included.

I will ask for a refund after the holiday.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 22, 2007, 14:22:19
Fair enough. :)

Like you've already said, you've got a good line so it's not a massive deal to you.  ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 10:54:35
OK, I had anther play with it last night, I even managed to download the recovery software ( as mentioned at " The Scream " ).

That at least allowed me to enter the correct 20 digit code as per DodgyDaves Instructions. I set it up exactly as the post in the other 2700 thread from Lance, still it will not connect.


Now there is one thing puzzling me, I enter my IDNet details, together with my 6 digit IDnet Password, it goes through it's attempt to connect, then comes up with the no connection page, I go back to the previous page and the " details " page is there however it shows up as 8 ********, not 6 ******, so could this possibly mean that it will not accept a 6 digit password?

Anybody else use a less than 8 digit IDNet password ?? is basically what I would like to know.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 11:09:11
Cant help you there, mine is an 8 digit password Inactive, so yours is an sbc firmware box then, Rik has his working fine I would ask him :-\ sorry I cant help more on this
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 23, 2007, 11:15:50
OK mines now arrived - a sunday delivery !

All set up and working but at a very slow speed ... see below.

DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 608 kbps 
Upstream Rate: 448 kbps 
Channel: Interleaved
Current Noise Margin: 16.0 dB (Downstream), 24.0 dB (Upstream)
Current Attenuation: 48.6 dB (Downstream), 20.0 dB (Upstream)
Current Output Power: 14.7 dBm (Downstream), 11.9 dBm (Upstream)
DSLAM Vendor Information: Country: {0x0F} Vendor: {ALCB} Specific: {0x00}
PVC Info: 0/38

Early today i was getting a 3000 sync on the old ST330 USB modem - why the drop to only 608 ?

Also can no longer run a BT speedtest getting the following error.

The IP address discovered on the network associated with your telephone number:01993******, did not match the one we have logged from this browser/connection. Please check your telephone number and try again. If problem persists please contact your CP.


Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 11:18:19
I use an eight-character password, In, but I'd guess that the router displays 8 asterisks regardless.

It's the entry of the 20-digit number which is puzzling me, I didn't have to do that, and I'm wondering why you do. What firmware version do you have?

http://home/xslt?PAGE=A01&THISPAGE=B02&NEXTPAGE=A01
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 11:19:41
Quote from: Killhippie on Dec 23, 2007, 11:09:11
Cant help you there, mine is an 8 digit password Inactive, so yours is an sbc firmware box then, Rik has his working fine I would ask him :-\ sorry I cant help more on this

Thanks anyway Gary, I will wait and see what Rik and others have to say. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 11:20:46
Quote from: Rik on Dec 23, 2007, 11:18:19
I use an eight-character password, In, but I'd guess that the router displays 8 asterisks regardless.

It's the entry of the 20-digit number which is puzzling me, I didn't have to do that, and I'm wondering why you do. What firmware version do you have?

http://home/xslt?PAGE=A01&THISPAGE=B02&NEXTPAGE=A01

Dead link Rik... ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 11:24:56
Quote from: Wingnutz on Dec 23, 2007, 11:15:50
Downstream Rate: 608 kbps 
Upstream Rate: 448 kbps 
Channel: Interleaved
Current Noise Margin: 16.0 dB (Downstream), 24.0 dB (Upstream)
Current Attenuation: 48.6 dB (Downstream), 20.0 dB (Upstream)
Current Output Power: 14.7 dBm (Downstream), 11.9 dBm (Upstream)

Output power seems a little low, nothing significant, but you have a 15db noise margin from the look of things. Did you have problems connecting - that would normally be triggered by instability.


QuoteThe IP address discovered on the network associated with your telephone number:01993******, did not match the one we have logged from this browser/connection. Please check your telephone number and try again. If problem persists please contact your CP.

This is often a false error message generated by the system when it's busy. However, how have you set the firewall up?

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 11:25:59
Quote from: Inactive on Dec 23, 2007, 11:20:46
Dead link Rik... ;)

Odd, it's taken straight out of my address bar. :(

Try http://home, then navigate to the firmware version.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 23, 2007, 11:28:30
Rik -

no problems installing and connecting - hardwired not wireless.

Have not touched the firewall settings - they are on the default setting.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 11:32:15
 :doh:

I wrote down the software version last night, it is ;  4.25.1.9
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 11:34:31
Quote from: Inactive on Dec 23, 2007, 11:20:46
Dead link Rik... ;)
Thats well odd that link takes me straight to the home page of the router, have you a software firewall Inactive thats maybe blocking this connection?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 11:35:16
Link to the 20 digit code that I mentioned;

http://support.digidave.co.uk/?_a=knowledgebase&_j=questiondetails&_i=142
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 11:35:26
Hi Mike

I can't explain the noise margin, then, but that is hitting the speed. :( Unfortunately, it takes 14 days with a stable connection to drop the target by 3db, then the process repeats until you get back to 6db, or the system decides that your line is going as fast as it can.

The firewall shouldn't be a problem on the default, though you may want to go into advanced settings and turn on stealth mode and block pings.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 11:36:42
Quote from: Wingnutz on Dec 23, 2007, 11:28:30
Rik -

no problems installing and connecting - hardwired not wireless.

Have not touched the firewall settings - they are on the default setting.

Mike
default as not in stealth  and not blocking pings, if so you want to change that so you are stealthed and are blocking pings.......what Rik said
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 11:37:21
Quote from: Inactive on Dec 23, 2007, 11:35:16
Link to the 20 digit code that I mentioned;

http://support.digidave.co.uk/?_a=knowledgebase&_j=questiondetails&_i=142

It seems to be a code just to install the correct settings, In. I just put them in manually (PPPoA, 0/38).
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 11:37:59
Quote from: Killhippie on Dec 23, 2007, 11:34:31
Thats well odd that link takes me straight to the home page of the router, have you a software firewall Inactive thats maybe blocking this connection?

Comodo... possible? I will turn it off and give it another go.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 11:39:40
Quote from: Rik on Dec 23, 2007, 11:37:21
It seems to be a code just to install the correct settings, In. I just put them in manually (PPPoA, 0/38).

I did that as well Rik, I put in PPPoA 0/35, cos that is what it says on my IDNet Documentation, I set RWIN to 1500 as per the post from Lance.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 23, 2007, 11:42:48
ok - updated the firewall as suggested.

Also 'pulled' the telephone lead and reconnected - sync has increased to 640kbs.

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 11:44:43
Quote from: Inactive on Dec 23, 2007, 11:39:40
I did that as well Rik, I put in PPPoA 0/35, cos that is what it says on my IDNet Documentation, I set RWIN to 1500 as per the post from Lance.
are your settings sticking or do you get a warning wrong password here http://home/xslt on this page? try putting your idnet settings in then type javascript:document.pagepost.submit() into the browser address bar and press the enter key. This will save the info. then reboot the router.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 11:45:50
Quote from: Wingnutz on Dec 23, 2007, 11:42:48
ok - updated the firewall as suggested.

Also 'pulled' the telephone lead and reconnected - sync has increased to 640kbs.


maybe leave it unplugged for 30mins then try  :-\
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 11:45:55
Quote from: Inactive on Dec 23, 2007, 11:39:40
I did that as well Rik, I put in PPPoA 0/35, cos that is what it says on my IDNet Documentation, I set RWIN to 1500 as per the post from Lance.

Did you mean 0/35, In? It should definitely be 0/38.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 11:48:37
Quote from: Wingnutz on Dec 23, 2007, 11:42:48
Also 'pulled' the telephone lead and reconnected - sync has increased to 640kbs.

Avoid doing that, Mike, that sort of disconnection is seen as instability. Always power down or re-boot the router. In that situation, the router sends a 'dying gasp' signal to the DSLAM, telling it that's it's shutting down.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 11:49:19
Quote from: Rik on Dec 23, 2007, 11:45:55
Did you mean 0/35, In? It should definitely be 0/38.
I had that issue the router thinks it should be 0/35 not 0/38 if you use ATM PVC Search: enabled, I have that disabled on mine
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 11:50:12
Quote from: Inactive on Dec 23, 2007, 11:32:15
:doh:

I wrote down the software version last night, it is ;  4.25.1.9

Sorry, missed this one, In. That's the same version as me, so the links etc should work. Kill the software firewall and see what happens.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 11:50:40
Quote from: Rik on Dec 23, 2007, 11:45:55
Did you mean 0/35, In? It should definitely be 0/38.

Sorry Rik, my bad, the 0/35 was the default, yes I did use 0/38.

Good job this thread started with the correct title....  ;D ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 11:54:31
Quote from: Rik on Dec 23, 2007, 11:50:12
Sorry, missed this one, In. That's the same version as me, so the links etc should work. Kill the software firewall and see what happens.

Will give it a go later Rik, the real problem as you are aware is, by trying to connect a non working modem, you lose access to the net, which is really essential...


Thanks to all for their help.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 23, 2007, 11:56:18
I can't believe the trouble you're having, In. I didn't do anything with any codes. Certainly, ATM Circuit Identifier must be 0/38 and ATM PVC Search disabled. I suspect this had something to do with you not being able to authenticate.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 11:57:34
Quote from: Inactive on Dec 23, 2007, 11:54:31
Will give it a go later Rik, the real problem as you are aware is, by trying to connect a non working modem, you lose access to the net, which is really essential...

I set mine up before I connected it to the line, then just switched it in in place of the Netgear - it stopped any connection issues, eg increased noise margin.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 12:01:20
Quote from: Sebby on Dec 23, 2007, 11:56:18
I can't believe the trouble you're having, In. I didn't do anything with any codes. Certainly, ATM Circuit Identifier must be 0/38 and ATM PVC Search disabled. I suspect this had something to do with you not being able to authenticate.

I did all of that Seb, I am starting to think it may well be Comodo blocking things, I will have a play again later.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 12:02:25
Quote from: Rik on Dec 23, 2007, 11:57:34
I set mine up before I connected it to the line, then just switched it in in place of the Netgear - it stopped any connection issues, eg increased noise margin.
same here, and I did not enter any codes, just put your details in then type javascript:document.pagepost.submit() into the browser just as its typed here and reboot your router settings should stay fine after that then swap it over  :) as Sebby said it should not be an issue but that code Dodgy Dave gave you may no longer work from what I have read, you should not nead it  anyway try the other ways suggested in this thread and I think it will be fine
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 23, 2007, 12:04:59
Quote from: Inactive on Dec 23, 2007, 12:01:20
I did all of that Seb, I am starting to think it may well be Comodo blocking things, I will have a play again later.
It could well be. It sounds like there's something strange going on. Try disabling it.  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 23, 2007, 12:09:28
Right - i've disconnected the 2700hg and reinstalled the old Speedtouch USB modem and drivers - sync is now at 3872.

Best i achieved with the 2700hg was 640. Anyone care to offer some advice ?

Cheers

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 12:13:49
It's difficult to say what's going on, Mike. Normally, a router will do better than a modem, and a 2700 will do better than most other makes. It's always possible that it's faulty, of course. Was it new or re-furbished?

When you swap over, do you change ADSL cables at the telephone socket, or do you retain the cable and switch it between router and modem?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 12:14:19
Thanks all, I have saved all of this info in to Word, will have another play later.

Never had any problems before, with my BT Voyager, Talk Talk ( Philips ) or my Zyxel.

In light of the ever increasing 2700 threads, would it be a good idea to have a 2700 " How to " Sticky ??

I realise that there are different versions of the 2700, and it may not be easy.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 12:16:49
I've got that on my 'to do' list, In, together with something on the Gallery software as that becomes clearer. BTW, have you got the router manual? If not I can mail you the PDF...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 12:20:03
I never has any problems with my Fritzbox three Netgears or the  2700 Inactive, one of those things I guess, hope you sort it out though after all this, failing that its a great doorstop I reackon ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 23, 2007, 12:20:24
Rik,

leads from telephone socket to 2700 are the same as the ones used to the St330 - just pulled from the back of the old one and plugged into the new one - all whilst powered off.

It's a refurbished one branded AT&T but to my untrained eye it looks brandnew - no marks or obvious wear and tear.

Heres my DRSpeedtouch line stats - reported lower attenuation and noise than the 2700.
DSLUptime= 613
ErrorredSeconds= 1
LossOfFraming= 1
LossOfLink= 0
LossOfSignal= 1
PhysicalLinkStatus= Up
ReceiveAttenuation_dB= 37
ReceiveMargin_dB= 14
RxOutputPower_dBm= 0
SendAttenuation_dB= 19
SendMargin_dB= 24
TotalBytesReceived= 956279
TotalBytesSent= 403118
TotalPacketsReceived= 1193
TotalPacketsSent= 1193
TxOutputPower_dBm= 0
Uptime= 613
ChannelMode= Interleaved
Layer1DownstreamMaxBitRate= 3872000
Layer1UpstreamMaxBitRate= 448000
WANAccessType= DSL


Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 12:22:16
Quote from: Rik on Dec 23, 2007, 12:16:49
I've got that on my 'to do' list, In, together with something on the Gallery software as that becomes clearer. BTW, have you got the router manual? If not I can mail you the PDF...

Brilliant Rik, and no I have no paperwork relating to the 2700 at all, as Seb has said, these are " Refurbs " and it was stated that there was only the Router and Power Supply included.

So yes please to the PDF...

BTW these 2700HG's come from America apparently, used by AT&T.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 12:24:31
Quote from: Killhippie on Dec 23, 2007, 12:20:03
I never has any problems with my Fritzbox three Netgears or the  2700 Inactive, one of those things I guess, hope you sort it out though after all this, failing that its a great doorstop I reackon ;)


But there is a subtle difference Gary, you know what you are doing..  ;D

Seriously, it's going back to Jersey if I don't get it working.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 12:24:38
It should be OK, Mike. It would seem to be one of two things, it's faulty or it's set up wrongly. The reason I asked about cables is that if you were changing it, it might have been a bad cable, but as you're not, that's another cause eliminated.

Are you sure you have PPPoA and 0/38 dialled in correctly? Let me know if you want a screen shot.

If you're anywhere near me, I can lend you a Netgear to try.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 12:26:02
Quote from: Inactive on Dec 23, 2007, 12:22:16
So yes please to the PDF...

BTW these 2700HG's come from America apparently, used by AT&T.

On its way in a second.

2 Wire is an American company, they only supply in large quantities, so generally their products are badged by telcos.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 23, 2007, 12:32:39
Rik,

hmmm - with the ST330 connnected I can now do a BTSpeedtest

Test1 comprises of Best Effort Test:  -provides background information.
   IP profile for your line is - 350 kbps
   DSL connection rate: 448 kbps(UP-STREAM)  3872 kbps(DOWN-STREAM)
   Actual IP throughput achieved during the test was - 319 kbps

If you wish to discuss these results please contact your ISP.


looks like I've knacked my profile !!!!!!

With the 2700hg set up advanced page

DSL Line Selction Auto
Connection type PPPoA
VPI 0
VCI 38
ATM Encaspulation - Bridged LLC
ATM PVC Search - Enabled
Broadband IP - obtain auto
Broadband DNS - obtain auto

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 12:39:20
Sadly, you have knackered your profile.  :'(

Your setup looks fine, same settings as mine. I have to think that the router is faulty, therefore. As I say, if you're anywhere near me, I have a spare Netgear you could borrow. Alternatively, do you have a friend on broadband that you could try swapping with?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 12:44:17
Quote from: Wingnutz on Dec 23, 2007, 12:32:39
Rik,

hmmm - with the ST330 connnected I can now do a BTSpeedtest

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 350 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  3872 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 319 kbps

If you wish to discuss these results please contact your ISP.


looks like I've knacked my profile !!!!!!

With the 2700hg set up advanced page

DSL Line Selction Auto
Connection type PPPoA
VPI 0
VCI 38
ATM Encaspulation - Bridged LLC
ATM PVC Search - Enabled
Broadband IP - obtain auto
Broadband DNS - obtain auto

Mike
Why is ATM Encaspulation - Bridged LLC? Am I missing something but should it not be routed vc-mux
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 12:46:57
..and Sebby said he has his set to ATM PVC Search - Disabled.???
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 12:48:49
No idea, Gary, but that's what mine defaulted to, and as it worked, and worked well, I didn't argue. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 12:49:25
Quote from: Inactive on Dec 23, 2007, 12:46:57
..and Sebby said he has his set to ATM PVC Search - Disabled.???

Mine's enabled. I just let it do it's thing...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 12:52:09
It seems to me like everyone's works, whatever they don't do, and mine doesn't, whatever I do, do. ;D ;D ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 12:54:07
Quote from: Rik on Dec 23, 2007, 12:48:49
No idea, Gary, but that's what mine defaulted to, and as it worked, and worked well, I didn't argue. :)
PPPoA is meant to be VC-Mux Rik

Connection type     PPPoA or PPPoATM
Encapsulation    VCMUX as on the IDNet setup page.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 23, 2007, 12:55:29
That's right, Killhippie, the settings should be as you've said.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 12:57:33
Quote from: Killhippie on Dec 23, 2007, 12:54:07
PPPoA is meant to be VC-Mux Rik

Connection type     PPPoA or PPPoATM
Encapsulation    VCMUX as on the IDNet setup page.

That is where I got my info from Gary, I have a print out of it.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 12:57:42
Quote from: Sebby on Dec 23, 2007, 12:55:29
That's right, Killhippie, the settings should be as you've said.
Bridged is for a second router as only one can be the connected to the dsl line directly
Hence Routed VC-MUX for the router, bridged if you were using another in front of it
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 23, 2007, 12:58:43
Quote from: Inactive on Dec 23, 2007, 12:57:33
That is where I got my info from Gary, I have a print out of it.
It really does sound like yours is faulty. I'd put it back in the box ready to go back to Jersey before it ruins your Christmas.  :P
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 13:01:24
Quote from: Sebby on Dec 23, 2007, 12:58:43
It really does sound like yours is faulty. I'd put it back in the box ready to go back to Jersey before it ruins your Christmas.  :P
:lol: It will never do that Seb, I just don't like being beaten, I will have one more play with it later, taking onboard all of the kind help I have been given, and then put it in it's box ready for Jersey. ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 13:03:20
Quote from: Killhippie on Dec 23, 2007, 12:54:07
PPPoA is meant to be VC-Mux Rik

Connection type     PPPoA or PPPoATM
Encapsulation    VCMUX as on the IDNet setup page.

It's working - I won't knock it. :)

I've also had a router working in PPPoE before now. I blame my line.  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 13:04:48
Go here and it shows you the ATM Encapsulation settings for the HGV 2700 http://bt2700hgv.tripod.com/ir1002700HGV.htm
ATM Encapsulation Routed VC-Mux is correct for our lines unless you are using your router bridged.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 13:09:36
The key may lay in "I've observed if you have 'ATM PVC Search' set to 'Enabled', it seems to ignore whatever settings you choose for 'ATM Circuit Identifier' and 'ATM Encapsulation'. "

I suspect it's auto-detecting the correct settings regardless of what it's displaying, Gary.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 13:11:53
Quote from: Killhippie on Dec 23, 2007, 13:04:48
Go here and it shows you the ATM Encapsulation settings for the HGV 2700 http://bt2700hgv.tripod.com/ir1002700HGV.htm
ATM Encapsulation Routed VC-Mux is correct for our lines unless you are using your router bridged.

Been there last night Gary, that is where I found the link to the " Scream " article. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 13:18:36
Having ATM PVC Search disabled allows you to set the router up properly Rik, also your router should not be bridged unless you are using a second one as far as I know from studying it, I wanted to know what bridged mode was and as I said its if you are using two routers you would bridge the 2700 if it were connected to say a Netgear and the Netgear was connected to the DSL line  but if it works I guess its fine  :-\
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 13:21:44
My point is, Gary, that having the search on, the default setting, seemed to put the router in auto-detect mode. The fact that it works, with a better sync, noise margin and throughput than the Netgear suggests to me that the settings displayed are not the settings in use. When I next re-boot, I'll do a manual setup and see what happens.

Routers, on the whole, are very good at doing the right thing regardless of what we try. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 23, 2007, 13:24:04
I think that possibly the auto-detect doesn't work for everybody, so that might be an issue.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 13:24:48
Entirely possible, Sebby.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 13:33:06
Quote from: Sebby on Dec 23, 2007, 13:24:04
I think that possibly the auto-detect doesn't work for everybody, so that might be an issue.

Or anything else in my case Seb..  :rofl:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 13:40:20
Quote from: Rik on Dec 23, 2007, 13:21:44
Routers, on the whole, are very good at doing the right thing regardless of what we try. :)
Indeed Rik that may be, but my point was the consensus of online forums about the 2700 seem to consider it does not configure itself properly with ATM PVS Search:enabled, e:g yours is operating possibly in bridged mode and I don't see it getting that wrong, but who knows, both of ours are working so that's what matters ;) or not working as in Inactives case :evilb:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 13:42:05
Quote from: Killhippie on Dec 23, 2007, 13:40:20
but who knows, both of ours are working so that's all matters isn't it ;) or not as in Inactives case

Grrrr, you edited that before I could get my reply in Gary..  ;D ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 13:45:06
Quote from: Inactive on Dec 23, 2007, 13:42:05
Grrrr, you edited that before I could get my reply in Gary..  ;D ;D
>:D ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 23, 2007, 15:20:25
Well I've finally given up and gone back to the ST330 USB. Sync at 3600 instead of 600 - just got to leave it on for the next few days to get my profile back up from 512.

Tried everything suggested in this thread as well as two factory resets of the 2700hg. Guess i've got a dud ! Have asked DigiDave what his returns / replacement / refund policy is and await his response - in the New Year i would guess.

Thanks for everyones help.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Dec 23, 2007, 15:24:34
I have heard of DigiDave being referred to as DodgyDave prior to Rik's use of the term in this thread...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 15:25:55
Somehow, the name was inevitable. :) Do you have ATM PVC search on or off?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Dec 23, 2007, 15:29:26
It's disabled, on Routed VC-Mux :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 23, 2007, 15:29:56
Rik,
on and off !

tried all different combinations on the other options as well - no effect. Still only getting 600kps max.

Where have others sourced there 2700's ?

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Dec 23, 2007, 15:32:10
I brought mine from ebay, but it was a private seller who had just one and had previously used it himself, after sourcing it from BT.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 23, 2007, 15:34:19
Mine came from eBay via another member, Mike, as did Gary's. Sam's came from patioheater, but he puts a markup on.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 23, 2007, 15:35:43
Mine was from DigiDave through eBay. There is a dodgy LED, but otherwise it's working great.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 15:46:46
Quote from: Sebby on Dec 23, 2007, 15:35:43
Mine was from DigiDave through eBay. There is a dodgy LED, but otherwise it's working great.

Likewise, not working at all.

Will not connect.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 15:57:53
Quote from: Lance on Dec 23, 2007, 15:24:34
I have heard of DigiDave being referred to as DodgyDave prior to Rik's use of the term in this thread...

Done a bit of research, found this;
http://www.twenga.co.uk/shop-reviews/Digidave-4046-0-0

Also his Forum is closed..

http://forum.digidave.co.uk/

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Dec 23, 2007, 16:00:13
I will say that I remember reading elsewhere that someone emailed DigiDave mentioning that something on the router wasn't working (may have been a LED) but didn't affect the function of the router. DigiDave sent out another one as a replacement and didn't bother asking for the dodgy one back, meaning the person ended up having two!

I guess it is a case of 'are you feeling lucky' when buying from him!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 16:07:26
Will contact him after the holiday if it still refuses to connect Lance. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 16:12:07
Quote from: Inactive on Dec 23, 2007, 16:07:26
Will contact him after the holiday if it still refuses to connect Lance. ;)
Its a shame when a seller can ruin peoples experiences of a good product by being in this case, Dodgy Dave as Rik so eloquently put  :) Hope you all get your cash back from him
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 23, 2007, 16:29:49
I don't for one minute think there's anything dodgy about this guy. I'm sure he'll sort us out. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 23, 2007, 16:32:30
Don't temp fate Sebby  ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 23, 2007, 23:47:08
I have held back on giving eBay feedback just in case. >:D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 23, 2007, 23:49:53
Despite my positivity, me too. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: MoHux on Dec 24, 2007, 00:13:18
 :evil: I can see In' finishing up with one that has a faulty LED,
and Sebby with one that won't work!!  :solved:  :doh:

:back:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 24, 2007, 00:14:33
Wicked, Mo.  >:D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: MoHux on Dec 24, 2007, 00:15:45
 :evil: :santa:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 24, 2007, 00:22:57
You're too cynical, Mo.  :laugh:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: MoHux on Dec 24, 2007, 00:28:46
 :whome:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 24, 2007, 00:32:21
Quote from: MoHux on Dec 24, 2007, 00:13:18
:evil: I can see In' finishing up with one that has a faulty LED,
and Sebby with one that won't work!!  :solved:  :doh:

:back:

:getout: :buttkick: :hehe:

Nice one Mo..  ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 24, 2007, 00:36:22
Judging by someone else's experience, we may not even have to send our old routers back. Then we really may have a communal 2700HG. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 24, 2007, 00:41:00
Yes, I have read a few of them Seb, but I want a full refund, if it will not connect, including all postal charges, so I think I may be struggling.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 24, 2007, 00:46:37
Okay, you can ask for a refund. You don't really need a 2Wire anyway with such a good line.  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 24, 2007, 10:26:35
Well I had one last play with the 2700 last night, followed all of the earlier advice kindly given, turned off Comodo etc. etc.

Nothing..zilch, still will not connect, so it is now back in it's box, awaiting a response from the seller.


Thanks everyone, good job my Zyxel is still doing a sterling job. ;)

Oh well.. ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 24, 2007, 11:13:52
It's probably sulking because it can't do a better job, In. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 24, 2007, 11:39:08
I reckon it just couldn't stand the challenge of being tested on a good line Rik. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 24, 2007, 11:43:04
Inactive: "You couldn't do anything my Zyxel couldn't."
2Wire: "Oh yeah, just try me."

(I'm slowing starting to go mad...)

:laugh:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 24, 2007, 11:47:11
Don't worry, Sebby, the process gets faster the longer you hang around here. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 24, 2007, 11:51:11
Quote from: Sebby on Dec 24, 2007, 11:43:04
Inactive: "You couldn't do anything my Zyxel couldn't."
2Wire: "Oh yeah, just try me."

(I'm slowing starting to go mad...)

:laugh:

:rofl: :crazy: :pat:

You're going " mad "..how do you think I feel..? ;D ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 27, 2007, 12:31:13
Have sent DodgyDave a message re; my non - working 2700, will see what happens next. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 27, 2007, 12:32:45
Keep us posted, In.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Glenn on Dec 27, 2007, 14:42:00
I collected my 2nd 2700 on the way to work this morning, so I will see what it has instore for me later
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 27, 2007, 14:48:16
Which firmware, Glenn?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: g7pkf on Dec 27, 2007, 16:04:17
Quote from: Inactive on Dec 23, 2007, 15:46:46
Likewise, not working at all.

Will not connect.

Mine had that fault all else worked except it would not connect.

now if your really lucky its a simple fix.

take unit apart (you do not even need a screwdriver)  there is a crystal near a metal; screen. crystal is silver about .5 cmX1cmX3mm. check the 2 legs are soldered-it's obvious if they are not. then either solder them or get a friend who can solder to do it-if you live near MK Bucks i don't mind doing it for you-or anyone else on forum for that matter.

Before i took mine apart i emailed seller and he sent me a 1800 (same as 2700 but no voip-even same firmware) and did not want old one back hence i took it apart.

Regards

Dean AKA G7PKF

And i NEARLY have voip working with the SBC firmware.

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 27, 2007, 16:15:08
Keep us posted on the VOIP will you, Dean?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: g7pkf on Dec 27, 2007, 16:18:03
will do, trouble is the router is located under kitchen units and i can't pull them out unless little one is a t school so may be when thy go back before i can look at it.

reason the router is under kitchen units is its the closest point to main phone line.

seems odd but aernt we all.

Dean
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 27, 2007, 16:18:48
If that's where the socket is, it works for me. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: g7pkf on Dec 27, 2007, 16:32:14
NOTE:

Discussion of VOIP on the 2700 has moved here:

http://www.idnetters.co.uk/forums/index.php?topic=5141.msg88999#msg88999


If others want to look at voip these are 2 starting posts i am working from:-


It appears at first glance that upgrading to the 2wire firmware  loses the VOIP functionality but this is not, in fact, the case - it just becomes a little harder to find. Try http://192.168.1.254/?PAGE=V00 (substituting your own router's IP as appropriate, and noting that the last two chars are zeros, not 'oh's).

This PAGE= trick works for other things too, and can access pages which are not otherwise available. I haven't had time to investigate this properly as yet, but have established that pages seem to be grouped by function, with the first alpha (the 'V' in the above url) being the function group, and the following two numerics being the page within the group. So far I have identified the following groups:

A - The router's System pages
B - Broadband link pages
C - Home Network pages
E - Firewall pages
H - Wizards (set-up wizard at H02)
J - 2Wire management console
K - Manual upgrade pages
M - M01 has a Java applet which shows speed graphs for the broadband connection.
V - VOIP pages
Z - There's something here, but I'm getting "not authorised" messages when I try to access them.

I suspect access to the 'Z' pages may be controlled by the key code entered when the router is set up. I'm still using the BT key, so if someone with the 'manual setup' key would like to have a look and report back...?

Similarly, if anyone finds any interesting hidden pages is would be interesting to know.


and the following post

First thing you want to be doing is stopping telstra from updating these things theres two ways to do this firstly using firefox and the webdeveloper toolbar go to home/xslt?PAGE=J30 you will see 2 fields one with remotedsl.bigpond.com and the other with css://...blah blah on the webdev toolbar click on forms->"make form fields writable" you should now be able to modify these two fields. enter anything you like and internal ip address is fine or just a random word just as long as you change whatever was in there before. Make sure "SIP Application Layer Gateway" is enabled and hit submit.
The other way to disable the updating is setting dns entries as mentioned above.

To setup voip click on Disable->disable meta redirects (on the webdev toolbar) and direct your browser to home/xslt?PAGE=J62 click edit next to profile 0 and enter your voip settings, once you have submitted your settings ensure the box next to Profile 0 is checked and hit submit on this page. Now go to home/xslt?PAGE=J65 and "Associate the Line with a Server" set line 1 to whatever you called your voip profile previously, submit. Now go to home/xslt?PAGE=V01 and follow the steps once you get to xslt?PAGE=V03 click edit next to the first phone line make sure username and authname are the same i have network call feature checked but I'm not sure if it makes a difference enter your password for your voip service. submit this info and check the activate box on the first line. you should be right from here just make sure any boxes that say enabled are checked. And there you have it VoIP on your telstra modem. you can check the status on home/xslt?PAGE=V00 to see if it worked or just look at the detailed log (home/mdc down the bottom)

Telstra's attempt at blocking voip configuration involved a meta redirect and a read only field, thats a pretty poor effort from telstra.

btw you should keep meta redirects disabled throughout this procedure otherwise you will be sent to a Page not found error


Im still trying and have nearly had it working-but then broke it and little one came home and.

If anyone cracks it let us know

Dean G7PKF
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 27, 2007, 16:34:48
A very useful post in our quest for knowledge of the 2700, Den, thanks for that. :)

:karmic:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 27, 2007, 16:38:05
Quote from: g7pkf on Dec 27, 2007, 16:04:17
Mine had that fault all else worked except it would not connect.

now if your really lucky its a simple fix.





Thanks Dean, I will wait and see what the seller says, then I will have a look inside, if he is going to send a working 2700HG replacement, I don't mind a bit of soldering..

Cheers.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: g7pkf on Dec 27, 2007, 17:08:11
Quote from: Rik on Dec 27, 2007, 16:34:48
A very useful post in our quest for knowledge of the 2700, Den, thanks for that. :)

:karmic:

Ta once i have (or someone else) gets the voip working i plan to fully document it and stick it on my website.

along with all the other hidden functions.

It's getting to the point where a seperate part to the forum for the 2700 is becoming needed :)

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 27, 2007, 17:13:06
Sorry about the typo in the name, Dean, I've been typing through a migraine aura this afternoon - it doesn't make for the most accurate messaging.  :blush:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Den on Dec 27, 2007, 19:04:01
I don't mind taking the credit when someone shows how bright they are Rik  :evil:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 28, 2007, 09:36:00
 :tongue: :tongue: :tongue: :tongue:

;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Glenn on Dec 28, 2007, 11:26:05
Quote from: Rik on Dec 27, 2007, 14:48:16
Which firmware, Glenn?

4.25.19, I have just been setting it up, will report back later
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Glenn on Dec 28, 2007, 11:56:39
OK just connected it to the phone line, it has connected straight away at 3584k, the dual ssid version connected at a max of 3456, not a big jump but an improvement none the less. Strangely, the reported attenuation has changed too, at 59.6, from 60.4db.

Adjusting the wireless power output does give an improvement in wireless range, which is handy in the house I live in.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 28, 2007, 11:58:28
Good news, Glenn. My attenuation increased slightly with the 2700, but like you, I got a higher sync speed. That's the problem with stats, they can mean so much or so little. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 28, 2007, 12:22:19
Just got a reply from DodgyDave suggesting that I do a " reset " of the system, I have already done that days ago, to no avail. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 28, 2007, 12:32:57
If you lot keep adding waffle to this already long thread, it will never open..  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 28, 2007, 12:36:36
Quote from: Inactive on Dec 28, 2007, 12:22:19
Just got a reply from DodgyDave suggesting that I do a " reset " of the system, I have already done that days ago, to no avail. :(

What's your next step, wait for another response?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 28, 2007, 12:38:55
Quote from: Rik on Dec 28, 2007, 12:36:36
What's your next step, wait for another response?

Indeed Rik, just stalling by the look of things, we shall see. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: g7pkf on Dec 28, 2007, 17:19:12
Quote from: Inactive on Dec 28, 2007, 12:22:19
Just got a reply from DodgyDave suggesting that I do a " reset " of the system, I have already done that days ago, to no avail. :(

the person i got mine from said that and about 3 emails later (after me sending a screen shot showing "no dsl signal found") he finally sent me a replacement-a 1800 admittedly but hey thats history:)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Broadback on Dec 28, 2007, 19:26:11
My speed has been steadily increasing since the installation on the 19th, up by 1 meg to date, I think that is as far as it will go. Incidentally I cannot see why it need installing vertically, mine has feet on the bottom so that the air can circulate.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 28, 2007, 23:52:13
If it works for you, that's fine. I tried mine both ways and vertical was distinctly cooler, so I stayed with it.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Jimbo on Dec 29, 2007, 16:50:38
Quote from: Rik on Dec 28, 2007, 23:52:13
If it works for you, that's fine. I tried mine both ways and vertical was distinctly cooler, so I stayed with it.

That's how mine is stood also.  At first I had it on the feet, horizontal but it was a bit too toasty for my liking.  Put it on the stand and it's much better, I prefer it that way as well as I think it looks better.  8)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 29, 2007, 16:53:49
It's clearly designed primarily for vertical use, given the way the front panel has been printed, but as they also put feet on, I assume they've tested it when used horizontally.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 30, 2007, 00:50:46
Quote from: Rik on Dec 29, 2007, 16:53:49
It's clearly designed primarily for vertical use, given the way the front panel has been printed, but as they also put feet on, I assume they've tested it when used horizontally.
Netgears were printed for horizontal use and they got very hot, well the GT especially so I have my 2700 vertically as well Rik, seems to remain pretty cool that way as well I get the feeling most of the routers wit vertical stands work best this way  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 31, 2007, 00:34:01
Just got an e.mail from DodgyDave confirming that my 2700HG is faulty and that he is sending me a replacement, but to keep the faulty one, I did ask for a refund, but I guess I will have to accept a replacement.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 31, 2007, 00:37:10
I just got home from a couple of days away and had an email saying they were glad my router was functioning fine, and if I wanted they could refund £1.04 (the price I won it at, excluding postage). I think they've missed the point a little...  :laugh:

I emailed back to say I'd rather a replacement, but I'm not too fussed either way. It's an LED and the router is going to be out of sight anyway. I can't really complain for nine quid.  ;)

My 2Wire has now been sync'd for 9 days, so not too much longer to go until I meet the 14 days needed for a target SNRM drop. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 31, 2007, 00:37:38
Quote from: Inactive on Dec 31, 2007, 00:34:01
Just got an e.mail from DodgyDave confirming that my 2700HG is faulty and that he is sending me a replacement, but to keep the faulty one, I did ask for a refund, but I guess I will have to accept a replacement.

We may yet find out what it can do on a good line then, In. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 31, 2007, 00:38:49
Quote from: Sebby on Dec 31, 2007, 00:37:10
My 2Wire has now been sync'd for 9 days, so not too much longer to go until I meet the 14 days needed for a target SNRM drop. :)

I thought you'd been quiet, Sebby, welcome back. :)

So, January 4 should be the big day, then?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 31, 2007, 00:42:12
Quote from: Rik on Dec 31, 2007, 00:37:38
We may yet find out what it can do on a good line then, In. :)

Looks that way Rik... ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 31, 2007, 00:47:13
Quote from: Rik on Dec 31, 2007, 00:38:49
I thought you'd been quiet, Sebby, welcome back. :)

So, January 4 should be the big day, then?
Thanks, Rik. :)

January 4 is indeed the big day. What's more is that it's also my birthday.  8)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 31, 2007, 00:48:26
And the karma poll closes! It's all happening!!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 31, 2007, 00:53:10
Quote from: Rik on Dec 31, 2007, 00:48:26
And the karma poll closes! It's all happening!!
I've been away too long; I don't even know what that is! I better get reading...  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 31, 2007, 00:55:35
It's in Natter:

http://www.idnetters.co.uk/forums/index.php?topic=5123.msg88682#msg88682
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 31, 2007, 00:58:47
Don't worry Sebby, your vote will not make a scrap of difference..  >:D

BTW Welcome back..  ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 31, 2007, 13:10:27
Have today recieved the same e-mail as Inactive from Digidave - suggesting a system reset. Have replied to the effect that I have already attempted that as well as a factory reset via the web interface. Hoping (!) for the same result as Inactive and a new replacement that works.

Will keep you informed.

Inactive, how long after the first response from Davey did he agree to the replacement ?

Cheers
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 31, 2007, 13:47:50
Couple of days, he has just sent dispatch details for my replacement, should arrive between 27th December and January the 1st . cough.. obviously automated carp. ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 31, 2007, 13:51:17
Nice to see the personal touch.  :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 31, 2007, 13:57:31
At least he is sending the 2700HG, which is a like for like replacement, not the 1800 that he has sent out to some as a replacement.

Just hope that this one works, he does seem to send out a lot of faulty ones. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Dec 31, 2007, 14:06:01
Refurb = re-pack? :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 31, 2007, 14:13:21
Quote from: Rik on Dec 31, 2007, 14:06:01
Refurb = re-pack? :(

Obviously not truly refurbished, not even tested fully prior to dispatch.


They are used items Rik, mine has quite a few scratches and marks on it, as far as I can tell, the 2700HG was only supplied to ATT in the USA, so it looks like he has got a job lot from there.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 31, 2007, 14:15:55
Quote from: Rik on Dec 31, 2007, 14:06:01
Refurb = re-pack? :(
Despite me having a (slightly) faulty unit, I've got to say I don't think it's quite like this. Mine certainly looked refurbished in that the casing is definitely brand new and it was in a sealed package. It's possible a couple of people here have just been unlucky.  :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Dec 31, 2007, 14:16:30
Hoping for a decent replacement too. A week after getting my profile nobbled down to half a meg thanks for low sync rates with the 2700hg I'm now back up to a 3mb one with my old ST330.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 31, 2007, 14:22:26
Will let you know when mine arrives.

Mine has 7 quite deep scratches/marks on it Seb.

It was in sealed clear packing, but that can be done with a kitchen heat seal machine. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Dec 31, 2007, 14:49:58
Quote from: Inactive on Dec 31, 2007, 14:22:26It was in sealed clear packing, but that can be done with a kitchen heat seal machine. ;)
That is true.  :laugh:

I guess that I was quite lucky as I got mine so cheap, so even if I don't get a replacement it's still money well spent, even if I had no working ethernet LED.  ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Dec 31, 2007, 14:59:36
You got the deal of the year ..jammy sod..  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Dec 31, 2007, 15:07:06
11 days here now so not long till the 14, oh god that's tempting fate :( but stable at 6496 still, so all is well for now ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: merlin on Dec 31, 2007, 20:59:40
sometime back Rik said we're still waiting for our first disaster story , well i think i've got it, i have bought off dodgy dave ,a 2wire 2700HG B, B everyone else seems to have the V version. do.nt know why he sent this ,
and despite having read just about every thing i can about setting up , on this site ,i just don't understand it

anyone know where i can get a simple,  do A ,then B, then C, style set of set up instructions , that is assuming this B version is ok ???
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Den on Dec 31, 2007, 21:23:26
Hi merlin, I don't think there is much difference between the two but if you google for 2wire 2700hgb there is loads of help on there.  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 01, 2008, 00:39:28
Quote from: merlin1 on Dec 31, 2007, 20:59:40

anyone know where i can get a simple,  do A ,then B, then C, style set of set up instructions , that is assuming this B version is ok ???

Digidave has that info on his help pages via eBay, it is very straightforward, assuming that your unit is working, mine isn't.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: CrossTalk on Jan 02, 2008, 09:17:45
Quote from: merlin1 on Dec 31, 2007, 20:59:40
sometime back Rik said we're still waiting for our first disaster story , well i think I've got it, i have bought off dodgy Dave ,a 2wire 2700HG B, B everyone else seems to have the V version. do.nt know why he sent this ,
and despite having read just about every thing i can about setting up , on this site ,i just don't understand it

anyone know where i can get a simple,  do A ,then B, then C, style set of set up instructions , that is assuming this B version is ok ???

For what it's worth, my 2700HGB arrived from D.D. on Christmas Eve - won in one of his auctions rather than from his web site or ebay shop.  In the auction description it was stated that it wasn't the HGV.  It does claim to be SIP aware, but it doesn't have the separate VOIP sockets.  No great loss in my case.

It wasn't too difficult to set up, but I did have to do a full system reset/reinitialise to enable me to reset the admin password.

So far it's awesome.  My old Draytek used to sync at just over 2.6 mbps resulting in a 2mbps profile but the 2700 instantly synced at 3.7 mbps yielding a 3 mbps profile - Result!

In addition, my Draytek didn't handle SNR < 5db well and used to drop out.  As a result my target noise margin appears to be 12db - this is the SNR the 2700 reports immediately upon connection.  So I'm hopeful that over the next month my target noise margin may drop back to 6db if the 2700 is capable of holding the line at low SNR.  (I see about a 4db drop between the best and worst SNR on my line - seen on both draytek & 2700 routers)

I'd be interested to know if anyone has any views on how well the 2700HGB/HGV performs with low SNR conditions (say around 2-3 db) which is what I'd see my line drop to around 10pm if it was 6db during quiet times of the day.

Phil.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Simon on Jan 02, 2008, 09:42:43
Just noticed you haven't had a welcome Karma, Phil.  Now rectified.  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 02, 2008, 10:16:33
Quote from: CrossTalk on Jan 02, 2008, 09:17:45
I'd be interested to know if anyone has any views on how well the 2700HGB/HGV performs with low SNR conditions (say around 2-3 db) which is what I'd see my line drop to around 10pm if it was 6db during quiet times of the day.

My experience is that the 2700 seems to re-sync once the noise margin drops below 5db. My Netgear would hold down to -2db (apparently). However, the 2700 is as stable as the Netgear, to judge by the interval between re-syncs, and it always re-syncs 4-500k higher than the Netgear.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 02, 2008, 10:23:19
Quote from: merlin1 on Dec 31, 2007, 20:59:40


anyone know where i can get a simple,  do A ,then B, then C, style set of set up instructions , that is assuming this B version is ok ???

Link for your help;

http://support.digidave.co.uk/index.php?_a=knowledgebase&_j=questiondetails&_i=142

A further tip if it doesn't work;

Please reset the 2Wire router/modem by pushing the reset button at the back with a straightened-out paper clip or similar for 10 seconds, while the router/modem is powered on. Then disconnect from power and reconnect to power.

The last one was from DigiDave himself.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 02, 2008, 22:02:57
Quote from: Rik on Jan 02, 2008, 10:16:33
My experience is that the 2700 seems to re-sync once the noise margin drops below 5db. My Netgear would hold down to -2db (apparently). However, the 2700 is as stable as the Netgear, to judge by the interval between re-syncs, and it always re-syncs 4-500k higher than the Netgear.

My one holds sync down to 1db even seen it at 0db Rik. I have the BT version maybe that's the difference :-\
My stats right now are :

Downstream Rate:    6496 kbps
Upstream Rate:    448 kbps
Channel:    Interleaved
Current Noise Margin:    2.0 dB (Downstream) 23.0 dB (Upstream)
Current Attenuation:    47.1 dB (Downstream) 29.0 dB (Upstream)
Current Output Power:    19.5 dBm (Downstream) 11.9 dBm (Upstream)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 02, 2008, 23:43:03
Mine is still going strong; 12 days and counting. Hopefully my target SNRM will drop 3dB to 12dB in a few days, then another 14 days after that and I can be back to my normal 9dB. Then I can really see how good the 2700 is. But it certainly appears to be a very strong router.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 03, 2008, 00:09:54
Quote from: Sebby on Jan 02, 2008, 23:43:03
Mine is still going strong; 12 days and counting. Hopefully my target SNRM will drop 3dB to 12dB in a few days, then another 14 days after that and I can be back to my normal 9dB. Then I can really see how good the 2700 is. But it certainly appears to be a very strong router.
Mine should hit 14 days tomorrow :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Jan 03, 2008, 10:06:02
How do you fancy a power cut, Gary!  >:D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 03, 2008, 11:08:23
Quote from: Lance on Jan 03, 2008, 10:06:02
How do you fancy a power cut, Gary!  >:D
No!  ;) 14 days it is Lance ;D

Downstream Rate:     6496 kbps
Upstream Rate:    448 kbps
Channel:    Interleaved
Current Noise Margin:    8.0 dB (Downstream) 23.0 dB (Upstream)
Current Attenuation:    47.1 dB (Downstream) 29.0 dB (Upstream)
Current Output Power:    19.5 dBm (Downstream) 11.9 dBm (Upstream)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 03, 2008, 11:39:35
Quote from: Lance on Jan 03, 2008, 10:06:02
How do you fancy a power cut, Gary!  >:D

I posted a link to a very reasonable UPS yesterday. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 03, 2008, 11:41:54
Quote from: Rik on Jan 03, 2008, 11:39:35
I posted a link to a very reasonable UPS yesterday. ;)
I have one Rik ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 03, 2008, 11:42:27
Further to my problems with very slow sync speeds on the 2700hg (250kps down from 3.5Mps) I've had another suggestion from DigiDave as to what to do - and I quote......

please try this: Log into the router's management console page at page at http://192.168.1.254/mdc

On the left side under "Advanced", click on "Configure Services"

Set the "Force Upstream MTU" value to 1396 then hit Submit. Reboot the modem/router.

Won't be able to try until later this evening but does anyone think such a suggestion will help ?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 03, 2008, 11:51:10
Absolute rubbish I'm afraid. :( It might improve throughput, if that were the issue, but it won't affect sync speed. IAC, for IDNet, an MTU of 1500 is fine, the lowest I would recommend is 1458.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 03, 2008, 11:51:29
Quote from: Wingnutz on Jan 03, 2008, 11:42:27
Further to my problems with very slow sync speeds on the 2700hg (250kps down from 3.5Mps) I've had another suggestion from DigiDave as to what to do - and I quote......

please try this: Log into the router's management console page at page at http://192.168.1.254/mdc

On the left side under "Advanced", click on "Configure Services"

Set the "Force Upstream MTU" value to 1396 then hit Submit. Reboot the modem/router.

Won't be able to try until later this evening but does anyone think such a suggestion will help ?

Mine is set at 1500, seems different 2700's have different issues, I wonder about ADSL firmware compatibility with the UK with some of these other 2700's :-\ I agree with Rik and am wondering about digidave at this point and his stock of 2700's
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 03, 2008, 11:59:09
Quote from: Killhippie on Jan 03, 2008, 11:51:29
I agree with Rik and am wondering about digidave at this point and his stock of 2700's

Me and you both Gary, it looks to me like he is just trying to fob people off. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 03, 2008, 12:01:18
Thanks Rik,

I've replied to DigiDave along the lines of your comment and await their response. Nice to be able to call on the advice of people with more knowledge than I or it would appear Dave has .....

Cheers

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 03, 2008, 12:02:15
Without wanting to get into a legal situation in a forum Inactive, I would question the items sold at this point, I'm sure he is completely unaware of any issues with his product and would not knowingly sell a bad product >:D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 03, 2008, 12:09:27
Having read the post from Wingnutz, I tend to agree.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 03, 2008, 12:16:31
I've had another email from DigiDave today to say that a new 2700 is heading my way, so it looks like I'll have a spare after all. ;)

My MTU is set to 1500 on the router and I haven't had any problems, but I know there is an article about it on his site. I think he's clutching at straws as it may affect connecting to some websites, but not sync rate.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 03, 2008, 19:03:31
Ok - have changed the MTU as suggested by Davey and guess what - naff all difference. Now awaiting his next bright idea....

and also killed my profile again - 512kbps !
Title: Re: 2wire 2700hg - idiots guide please !
Post by: merlin on Jan 03, 2008, 21:34:26
finally got a 2700hgb from dd , set it up as per dd 's instructions, and it cannot find a dsl line,

at one point , found it contained someones user name and password etc
tried a reset, and setup my own instead ,still no luck.

have a feeling his 12 digit code maybe wrong

somewhere on this site LANCES ,setup seems to work, but i can,t find it ,can some give me a link

any help would be greatly appreciated

thx

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 03, 2008, 21:42:36
I didn't use the 12 digit code. If I were you, I'd set it up manually based on these settings:

DSL Line Selection:  Automatic
VPI: 0
VCI: 38
ATM Encapsulation: Routed VC-Mux
ATM PVC Search: Disabled

I'm not certain but I think VPI/VCI have to be set correctly for it to sync with the exchange, which would explain why it's not even sync'ing at the moment.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: merlin on Jan 03, 2008, 21:47:14
thx sebby i'll give it a try , at the moment vci is 35 (not ) 38 do'nt know if thats it ???
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 03, 2008, 21:59:15
That's how it comes by default (I guess for the US?). It must be 38 for the UK.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: merlin on Jan 03, 2008, 22:48:26
hi sebby ,how did you get into setting up manually, i tried 192.168.1.254/mdc , but that failed to give me your first and last options.

thx 
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 03, 2008, 22:59:26
I can't remember exactly. I just browsed to 192.168.1.254 and was able to set it up manually somehow.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 03, 2008, 23:08:40
Quote from: Sebby on Jan 03, 2008, 22:59:26
I can't remember exactly. I just browsed to 192.168.1.254 and was able to set it up manually somehow.

Same here Seb'..I seem to recall that it was a box towards the bottom of the page, not sure how I got there tho'

Of course mine never did connect. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 00:19:32
Hi Merlin

You want:

http://home/xslt

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 10:30:34
Well my replacement 2700HG has arrived from DigiDave, this one is slightly different, it has the AT&T Badge on it, no power brick included, obviously I can use the other one.

From a quick inspection this one is in far better condition than the faulty one.

I will have a play later. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 10:33:50
My breath is bated, In. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 10:36:09
Quote from: Rik on Jan 04, 2008, 10:33:50
My breath is bated, In. :)

Yes  Master.... ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 10:40:06
Still awaiting a response from Davey after atempting his MTU changes - reading further up in the thread I may try a manual install later instead of using the 12 digit code method.

Good luck with the new one In.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 10:41:51
Quote from: Inactive on Jan 04, 2008, 10:36:09
Yes  Master.... ;)

A real blast from the past. :P  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 10:47:48
Quote from: Wingnutz on Jan 04, 2008, 10:40:06


Good luck with the new one In.

Thanks I will try to remember the settings that I use and post them for others, assuming of course that I get this one working. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 10:50:41
Quote from: Rik on Jan 04, 2008, 10:41:51
A real blast from the past. :P  ;D

Indeed Rik, the " Master " was an attempt to link with the word " bated ", but you probably knew that anyway..  ;D ;D :hehe:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 10:55:18
Yup.  :laugh:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 11:48:31
Well here's the latest from Davey...

This is an unusual problem - as the modem is syncing with your line, albeit running slowly, I'm not sure it is malfunctioning, so a replacement may not be appropriate, as it may have the same problem. Is it possible to test the router with another ADSL line? (I can of course issue a return authorization for a refund, so let me know).
No admission that the router/modem is faulty or offer of a replacement so i've asked for a refund.

Will try and source another 'unlocked' one from someone else - all be it at a higher price than Davey charged me.

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 11:54:52
Have you told him that you've got another router which syncs higher?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 11:56:40
Rik - unfortuantly no other router just the ST330 which gets me a 3-3.5Mbps sync.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 12:00:18
No sweat, router is really shorthand for a modem/router - it's the modem part we are interested in here. If you can obtain higher sync on your line with an alternative modem, in whatever form, it's unlikely that trying the 2700 on a different line will help.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: old Bill on Jan 04, 2008, 12:05:04
Quote from: Wingnutz on Jan 04, 2008, 11:48:31
Well here's the latest from Davey...

This is an unusual problem - as the modem is syncing with your line, albeit running slowly, I'm not sure it is malfunctioning, so a replacement may not be appropriate, as it may have the same problem. Is it possible to test the router with another ADSL line? (I can of course issue a return authorization for a refund, so let me know).
No admission that the router/modem is faulty or offer of a replacement so i've asked for a refund.

Will try and source another 'unlocked' one from someone else - all be it at a higher price than Davey charged me.
Try contacting patioheater on DSL Zone. I brought mine from him with no problems at all. I was even given the choice of software I wanted SBC/BT. He may not be the cheapest but I would recomend.


Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 13:11:32
EUREKA !!!

Now running on a working 2700HG.

I just followed the instructions as per DigiDave's Web Site, 5 minutes and sorted.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 13:13:15
How do the figures look, In?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 13:25:19
Havn't found them yet.. ;D

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 13:33:56
http://home/xslt?PAGE=B02&THISPAGE=B01&NEXTPAGE=B02

Should get them for you. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 13:35:49
Just run a speed test, it reads;

(http://www.speedtest.net/result/218358522.png) (http://www.speedtest.net)

YOIKS, where is my Zyxel? :oops: :mad: :evilb:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 13:37:27
Stats?? Looks like a low-sync...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 13:38:29
DSL Line (Wire Pair):     Line 1 (inner pair)
Protocol:    G.DMT Annex A
Downstream Rate:    608 kbps
Upstream Rate:    448 kbps
Channel:    Fast
Current Noise Margin:    6.0 dB (Downstream), 23.0 dB (Upstream)
Current Attenuation:    63.0 dB (Downstream), 4.0 dB (Upstream)
Current Output Power:    8.6 dBm (Downstream), 11.9 dBm (Upstream)
DSLAM Vendor Information:    Country: {0x0F} Vendor: {ALCB} Specific: {0x00}
PVC Info:    0/38

Come back Zyxel, all is forgiven..  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 13:40:49
That's either a bum router or your line has fallen down, In. Sorry, but that's probably screwed your profile too. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 13:43:09
 :'( :'( :'( :'( :'( :'( :'( :'( :'( :'( :'(

My line never falls over >:( >:(, I will try re-booting my comp to see if that helps..
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 13:46:43
In,

thats the same as my problem !! Join the club. Looks like theres a dodgy batch around. It was suggested earlier in the thread to set up the 2700HG manually and not use the 12 didget code. I'm going to try this evening (at work now). Are you willing to give it a try and see if you get anywhere.

If not is it worth referencing our 'tickets' together with good old Dave to see if we can get to the bottom of this ?

Mike

PS In - Is it worth setting up a seperate thread '2700HG low sync issues' ?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 13:59:27
Quote from: Inactive on Jan 04, 2008, 13:43:09
:'( :'( :'( :'( :'( :'( :'( :'( :'( :'( :'(

My line never falls over >:( >:(, I will try re-booting my comp to see if that helps..
Has now :( I think its the firmware on those ones, I have been up 15 days now not a whisper of an issue In  :( guess thats digidave for you :-\
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 13:59:49
Hi Mike,

I will have a look, I am not the brightest star when it comes to computer techie things to be honest. :(

Cheers,
In'

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:00:45
Quote from: Killhippie on Jan 04, 2008, 13:59:27
Has now :( I think its the firmware on those ones, I have been up 15 days now not a whisper of an issue In  :( guess thats digidave for you :-\


But Seb's came from him, his is OK...strange. ???
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 14:02:47
In,

thinks Seb did the manual install - third post, previous page -

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 14:03:50
Quote from: Inactive on Jan 04, 2008, 14:00:45

But Seb's came from him, his is OK...strange. ???
I think its an ADSL firmware issue In, its designed for maybe American networks and has separate firmware to that of the UK, like most routers do :-\ who knows, I have a BT one and did a manual setup
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 14:05:43
Quote from: Inactive on Jan 04, 2008, 14:00:45

But Seb's came from him, his is OK...strange. ???
same firmware do you know?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:08:05
Quote from: Wingnutz on Jan 04, 2008, 14:02:47
In,

thinks Seb did the manual install - third post, previous page -

Mike

OK here are Seb's settings;
DSL Line Selection:  Automatic
VPI: 0
VCI: 38
ATM Encapsulation: Routed VC-Mux
ATM PVC Search: Disabled

Mine were the same other than mine had automatically set the last one to " Enabled " I have now changed that to " Disabled ", no difference yet. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 14:08:47
Killhippie,

not sure what firmware version I'm running (router @ home me @ work) but what do you think about flashing it to the sbc recovery_425 firmware as recommended on http://www.the-scream.co.uk/forums/t22658.html? (http://www.the-scream.co.uk/forums/t22658.html?) ?

Seems to work for people using the 2700hgv.

I'm not a computer geek but am willing to give it a go.....

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:12:06
Quote from: Killhippie on Jan 04, 2008, 14:05:43
same firmware do you know?

Software Version   4.25.19 on this one
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 14:18:58
Quote from: Wingnutz on Jan 04, 2008, 14:08:47
Killhippie,

not sure what firmware version I'm running (router @ home me @ work) but what do you think about flashing it to the sbc recovery_425 firmware as recommended on http://www.the-scream.co.uk/forums/t22658.html? (http://www.the-scream.co.uk/forums/t22658.html?) ?

Seems to work for people using the 2700hgv.

I'm not a computer geek but am willing to give it a go.....

Mike
Well as long as its not a dual SSID it should be fine, mine is so I cant but mine auto updated anyway to 5.29.107.19 form 5.29.107.12 but I cant say do it as I don't want to be responsible for you bricking it, if you feel its worth it then try after reading that link maybe twice  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 14:20:23
Quote from: Inactive on Jan 04, 2008, 14:12:06
Software Version   4.25.19 on this one
Thats the same as Riks I think In and his is ok :-\
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:26:34
Quote from: Wingnutz on Jan 04, 2008, 14:08:47

not sure what firmware version I'm running (router @ home me @ work) but what do you think about flashing it to the sbc recovery_425 firmware as recommended on http://www.the-scream.co.uk/forums/t22658.html? (http://www.the-scream.co.uk/forums/t22658.html?) ?


Mike

I reckon that it should be OK, the link came from America from someone that wanted to unlock from AT&T, my latest box has an AT&T Badge on the front of it, it obviously came from the USA, so I may have a go later, nothing to lose really.
:(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:35:12
OK have now tested it on 2nd computer using wireless connection;

Very good signal on wireless computer, setting up WPA security was a doddle. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 14:39:46
More news from Davey --

We can try a replacement first - I'll have a replacement router/modem sent ASAP, so please let me know how you get on with it when you receive it in the reply to this email.

Odds on this one working .......?

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 14:40:49
Quote from: Inactive on Jan 04, 2008, 14:35:12
OK have now tested it on 2nd computer using wireless connection;

Very good signal on wireless computer, setting up WPA security was a doddle. ;)
what is your ATM encapsulation? it should be Routed VC-Mux
ATM circuit Identifier should be VPI 0 VCI 38

and connection type should be PPPoA
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 14:41:10
Quote from: Inactive on Jan 04, 2008, 14:35:12
OK have now tested it on 2nd computer using wireless connection;

Very good signal on wireless computer, setting up WPA security was a doddle. ;)

How's the line doing, though, In? You do seem to have the same SBC firmware as me.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 14:41:51
Quote from: Killhippie on Jan 04, 2008, 14:40:49
what is your ATM encapsulation? it should be Routed VC-Mux
ATM circuit Identifier should be VPI 0 VCI 38

and connection type should be PPPoA

Though it can work just as well with other settings if you let it have its head. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:44:13
Quote from: Killhippie on Jan 04, 2008, 14:40:49
what is your ATM encapsulation? it should be Routed VC-Mux
ATM circuit Identifier should be VPI 0 VCI 38

and connection type should be PPPoA
Yes to all Gary..  ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:45:00
Quote from: Rik on Jan 04, 2008, 14:41:10
How's the line doing, though, In? You do seem to have the same SBC firmware as me.
Same Rik, no change..  :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 14:45:12
They are meant to be set the way I posted though Rik that's how any other router would select them and as IDNet specify, just trying to see if the correct settings  would help the problematic routers  :-\ anyway I hope they get them sorted :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 14:46:13
Quote from: Inactive on Jan 04, 2008, 14:45:00
Same Rik, no change..  :(

Has to be a bum modem then - unless your line really had collapsed.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:47:07
Quote from: Wingnutz on Jan 04, 2008, 14:39:46



Odds on this one working .......?

Mike

Slim I would say, but at least you get a free spare router..  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 14:48:01
Quote from: Rik on Jan 04, 2008, 14:46:13
Has to be a bum modem then - unless your line really had collapsed.
Didnt someone else line collapse Rik after one of these incidents? Or was that after lots of fiddling ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 14:48:54
I can't remember, Gary, I think I'm getting a little 2700 happy...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:49:11
Quote from: Rik on Jan 04, 2008, 14:46:13
Has to be a bum modem then - unless your line really had collapsed.

Sounds about right for my luck Rik, :( I will put my old faithful Zyxel back in soon, then we shall see.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 14:50:07
Quote from: Inactive on Jan 04, 2008, 14:49:11
Sounds about right for my luck Rik, :( I will put my old faithful Zyxel back in soon, then we shall see.
I think I would have given up on digidave by now personally :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 14:52:18
Suppose so In - but not much use in a single PC home though. Going to give it the firmware upgrade treatment tonight - not too bothered if it 'bricks it' with another on the way.

When you report the fault to Dave feel free to quote my open ticket EKQ-55517 to him. No doubt you will get the standard hardware reset and MTU change replies but hopefully we can convince him his stock of 2700HG's are underperforming !

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:54:17
Latest speedtest.. ???

(http://www.speedtest.net/result/218382725.png) (http://www.speedtest.net)

I agree Rik, this 2700HG will be used as a spare, the other one will do to prop my door open with.

I have used a BT Voyager, A Talk Talk aka Philips, and the Zyxel, never had speeds this low, ever.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 14:56:23
Killhippie,

I think you are referring to my experience of the 2700HG - profile dropped from 3Mbps to a whopping 512kbps. Luckily it recovered with the old ST330 within 6 hours thats to BT's new way of detecting anomalous fluctuations.

Hope you recover as quickly In.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:57:07
Quote from: Wingnutz on Jan 04, 2008, 14:52:18


When you report the fault to Dave feel free to quote my open ticket EKQ-55517 to him. No doubt you will get the standard hardware reset and MTU change replies but hopefully we can convince him his stock of 2700HG's are underperforming !

Mike

Thanks Mike, he may still get an EBay Neg from me, depending on his response. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 14:59:03
In,

I'm holding fire on the EBay feedback - he tends to give back as good as he gets if you look at who's neg'd in the past.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 14:59:19
Quote from: Wingnutz on Jan 04, 2008, 14:56:23


Hope you recover as quickly In.

Mike

So do I Mike, otherwise I will be a very unhappy bunny indeed.

I was only really experimenting anyway to see how the bloody thing would function on a good line.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 15:00:44
Quote from: Wingnutz on Jan 04, 2008, 14:59:03
In,

I'm holding fire on the EBay feedback - he tends to give back as good as he gets if you look at who's neg'd in the past.

Mike

Same here Mike, but I don't care if he Negs me back, I use another account for selling.  :D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 15:01:51
Quote from: Inactive on Jan 04, 2008, 14:59:19
So do I Mike, otherwise I will be a very unhappy bunny indeed.

I was only really experimenting anyway to see how the bloody thing would function on a good line.
Well its not the router In, it appears to be the dealers stock, the decent ones run fine :( and the firewall is fantastic as well
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 15:02:26
10 Members and 2 Guests viewing this section !!!

Is that a record? ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 15:03:42
Quote from: Killhippie on Jan 04, 2008, 15:01:51
Well its not the router In, it appears to be the dealers stock, the decent ones run fine :(

Agreed Gary.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 15:05:28
Quote from: Inactive on Jan 04, 2008, 15:02:26
10 Members and 2 Guests viewing this section !!!

Is that a record? ;D

No - that's a black shiny thing with a hole in the middle

Sorry - couldn't resist.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 15:08:04
Quote from: Wingnutz on Jan 04, 2008, 15:05:28
No - that's a black shiny thing with a hole in the middle

Sorry - couldn't resist.
:rofl2: :karmic:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 15:08:52
Quote from: Wingnutz on Jan 04, 2008, 15:05:28
No - that's a black shiny thing with a hole in the middle

Sorry - couldn't resist.



:grn:

That's my territory Mike...I love a good groan, worthy of a Karma that one,,,,still laughing..  ;D :rofl: :karmic:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 15:12:02
Isn't it nice when people fit right in around here.  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 15:17:19
Quote from: Rik on Jan 04, 2008, 15:12:02
Isn't it nice when people fit right in around here.  :)

Indeed Rik, I am sitting here laughing at my bad luck and Mike comes up with that gem.. ;D

Anyway, I am now going to revert back to my Zyxel and if I have lost my speed it's all your fault Rik for feeding me in to this bloody 2700 lark in the first place..  ;D

Now where has that " Bad " Karma fingy gone? :hehe:

Oh you removed it just in time..   ;D ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 15:19:43
Quote from: Inactive on Jan 04, 2008, 15:17:19
Oh you removed it just in time..   ;D ;D

I have this deal with DodgyDave - timing is everything.

The sad thing is that, for most people, the 2700 has been a start performer. I have to suspect the stock he's got, a sudden rash of problems like this can't be a fluke. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 15:45:55
Quote from: Rik on Jan 04, 2008, 15:19:43
I have this deal with DodgyDave - timing is everything.

The sad thing is that, for most people, the 2700 has been a start performer. I have to suspect the stock he's got, a sudden rash of problems like this can't be a fluke. :(


I agree Rik,

Now connected via my Zyxel; =

DOWNSTREAM
noise margin downstream: 17 db
output power upstream: 15 db
attenuation downstream: 9 db

UPSTREAM

noise margin upstream: 22 db
output power downstream: 12 db
attenuation upstream: 5 db


Something seriously wrong with  DodgyDave 2700's
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 15:48:36
What did you sync at, In?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 15:53:14
Quote from: Rik on Jan 04, 2008, 15:48:36
What did you sync at, In?

Are these the figures Rik, the Zyxel isn't quite as user friendly when it comes to finding anything;

WAN Port Statistics: Link Status: Up Upstream Speed: 448 kbps Downstream Speed: 8128 kbps
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Jan 04, 2008, 15:58:29
Quote from: Inactive on Jan 04, 2008, 13:38:29
Current Attenuation:    63.0 dB (Downstream), 4.0 dB (Upstream)

It seems that is the reason for your poor speed Inactive - the router is massively bumping up your attenuation!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 16:00:36
Quote from: Inactive on Jan 04, 2008, 15:53:14
WAN Port Statistics: Link Status: Up Upstream Speed: 448 kbps Downstream Speed: 8128 kbps

Yup, d/s sync is 8128, so your line is fine - the 2700, however, is not. :(

If you feel like running a BT speed test, you can find out just how badly your profile has been mangled, though I'm hoping blip logic will work in your favour, and recovery will be no more than a few hours.

As Lance says, that difference in d/s attenuation is the key, and is what you should report back to DD.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 04, 2008, 16:05:30
OK, many thanks to both you and Lance, and all others that have offered help, I will report the situation to DD, see what he has to say.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 16:05:59
Good luck, In.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 04, 2008, 17:28:49
I had another email from DD today to say the router has been dispatched. It appears that the replacement is the "V" model. After reading today's posts, I'm a bit concerned it'll be one of the dodgy batch. If it is, I'll stick with my current one, despite the LED problem, as it's working great.  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 17:31:32
Keep us posted, Sebby.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 18:21:40
OK - tried the firmware flash but has resulted in no change to the software version - still 4.25.19.

Still getting very low sync rate - 544kbps.

Looks like I'll have to wait for the replacement to arrive and hope for better luck.

All I can think now is that somehow the 'innards' of the box are different for our American cousins (box is AA+T badged) and is refusing to talk properly to BT.

Further updates when the new one arrives.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 04, 2008, 18:23:50
It's entirely possible that one made for the American market won't work over here, Mike. It certainly always used to be an issue in the early days of dial-up modems, with two sets of standards operating. I've never really checked to see whether ADSL is similar, though.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 19:08:04
Have asked DigiDave to test any replacement before he sends it to me especially if it is an AA&T badged one. Have made him aware (without yet linking to this forum) that I am aware of other customers receiving slow working modems.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 04, 2008, 20:41:17
http://www.fixya.com/support/t261090-slow_internet_speeds_whith_2700hg_b (http://www.fixya.com/support/t261090-slow_internet_speeds_whith_2700hg_b)

http://www.fixya.com/support/t201271-slow_speeds_compared_speedtouch_330_usb (http://www.fixya.com/support/t201271-slow_speeds_compared_speedtouch_330_usb)

Looks like Dave 'may' have been aware of this problem at the end of last year.

Links to two more with slow sync speeds.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 04, 2008, 21:59:52
Quote from: Rik on Jan 04, 2008, 18:23:50
It's entirely possible that one made for the American market won't work over here, Mike. It certainly always used to be an issue in the early days of dial-up modems, with two sets of standards operating. I've never really checked to see whether ADSL is similar, though.
Netgear released different ADSL firmwares for the North American market with their later routers Rik, I wonder if this is the case with 2wire :-\
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 05, 2008, 00:10:17
OK, thanks for the updates, I have a theory, probably a load of tosh, but these are clearly imported from the States, there they run on 110v 2 pin sockets, so DD has provided a substitute mains power block for the UK.

Now my supplied power block is a tiny thing that gets quite warm in use, whereas the original ones with my Zyxel and BT Voyager are huge in comparison, and run almost cold.  I was just wondering if these are outputting the correct and stable voltage?...and if not, could this have detrimental effect.?


Readings from supplied power brick;  Output +5V====2.0A : Output Power 10W max.


Any thoughts?? :D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 05, 2008, 00:39:54
Speeds recovering ..thankfully. ( using Zyxel ).

(http://www.speedtest.net/result/218587769.png) (http://www.speedtest.net)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 05, 2008, 07:33:03
Quote from: Inactive on Jan 05, 2008, 00:10:17
OK, thanks for the updates, I have a theory, probably a load of tosh, but these are clearly imported from the States, there they run on 110v 2 pin sockets, so DD has provided a substitute mains power block for the UK.

Now my supplied power block is a tiny thing that gets quite warm in use, whereas the original ones with my Zyxel and BT Voyager are huge in comparison, and run almost cold.  I was just wondering if these are outputting the correct and stable voltage?...and if not, could this have detrimental effect.?


Readings from supplied power brick;  Output +5V====2.0A : Output Power 10W max.


Any thoughts?? :D
when you say tiny can you provide a picture, mine is quiet chunky, not as big as my Netgear by any means but its not small its maybe 2.5" wide 4" long (guessing here as I look down at it) and it has a label on the end that plugs into the router, alas I cant give you the specs on it as I can't get to it, maybe Xild can or Rik.  :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 05, 2008, 08:25:28
My supply is 5v 2A. 2wire modem states 5.1v 2A

A close match I  suppose.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 05, 2008, 09:24:29
Quote from: Killhippie on Jan 05, 2008, 07:33:03
when you say tiny can you provide a picture, mine is quiet chunky, not as big as my Netgear by any means but its not small its maybe 2.5" wide 4" long (guessing here as I look down at it) and it has a label on the end that plugs into the router, alas I cant give you the specs on it as I can't get to it, maybe Xild can or Rik.  :(

Hi Gary, this power brick is not much bigger than a standard 13a plug, only 2" deep, at it's deepest ( front to back ) point, otherwise about the same as a standard plug, it just doesn't look up to the job to me.

I am clutching at straws here, I just cannot fathom why it works, uses the same software as others, yet gives these dire results.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 05, 2008, 09:32:46
My speeds have now fully recovered, thank gawd.. :)

Using Zyxel;


(http://www.speedtest.net/result/218676687.png) (http://www.speedtest.net)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 05, 2008, 09:38:43
Quote from: Inactive on Jan 05, 2008, 09:24:29
Hi Gary, this power brick is not much bigger than a standard 13a plug, only 2" deep, at it's deepest ( front to back ) point, otherwise about the same as a standard plug, it just doesn't look up to the job to me.

I am clutching at straws here, I just cannot fathom why it works, uses the same software as others, yet gives these dire results.
Thats not how big mine is Inactive but it could be different power supplies for the older routers, mine is quite big and no where the size of a 13amp plug, not a lot of use without specs but that would mean turning my router off to look  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 05, 2008, 09:41:37
Mine's about 2x3x1" - can't see a voltage rating without unplugging it.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 05, 2008, 09:50:10
OK, this thing is nowhere near that size, perhaps somebody that has a spare one may be able to give the spec.

Thanks.. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 05, 2008, 10:09:17
Quote from: Inactive on Jan 05, 2008, 09:50:10
OK, this thing is nowhere near that size, perhaps somebody that has a spare one may be able to give the spec.

Thanks.. ;)

In' see my post about 6 above this one. Spec's from my supply and the 2700hg box.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 05, 2008, 10:17:05
Yes Mike, thanks.

My main concern is the tiny physical size of this one that is supplied, all of my other routers, Zyxel, BT Voyager and Talk Talk aka Philips all have large power bricks, obviously for a reason.

I was just wondering if this tiny power brick is up to the job, as I said, clutching at straws here.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 05, 2008, 10:19:09
In,

Mines about 1' by 2' plus the 3 pin base in size. Quite tiny I must admit.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 05, 2008, 10:20:30
Do you have a meter, In? It would be interesting to see what voltage it's delivering under load.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 05, 2008, 10:22:22
Quote from: Rik on Jan 05, 2008, 10:20:30
Do you have a meter, In? It would be interesting to see what voltage it's delivering under load.

The only meter that I have is out in the garage, some geezer comes and looks at it every 3 months or so. ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 05, 2008, 10:25:07
Quote from: Wingnutz on Jan 05, 2008, 10:19:09
In,

Mines about 1' by 2' plus the 3 pin base in size. Quite tiny I must admit.

Mike

Sounds about the same as mine Mike, mine has " Made in China " on it, but I guess that is the norm these days.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 05, 2008, 10:30:26
Or Mexico... :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 05, 2008, 11:31:33
My new 2700 arrived today. I was glad to see that it was actually identical to what I have now, i.e. a 2700HG-B, and it's 2Wire branded, not AT&T. It's in immaculate condition, just like my last, so a big thanks to DD.

I haven't tried it yet, and to be honest I'm in no rush to. My current 2Wire has now been sync'd for over 14 days and I'm wondering whether to force a resync and see if my target SNRM has dropped.  :o
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 05, 2008, 11:36:02
Quote from: Sebby on Jan 05, 2008, 11:31:33
My new 2700 arrived today. I was glad to see that it was actually identical to what I have now, i.e. a 2700HG-B, and it's 2Wire branded, not AT&T. It's in immaculate condition, just like my last, so a big thanks to DD.



You are a jammy sod Seb. ;)

Did you get a power brick with it?

What is the power brick like with your existing one?

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 05, 2008, 12:00:02
I didn't get a new power supply with the new one. My current one looks very much like a mobile phone charger!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 05, 2008, 13:01:59
Quote from: Sebby on Jan 05, 2008, 12:00:02
I didn't get a new power supply with the new one. My current one looks very much like a mobile phone charger!

That sounds very much like the one that I have Seb, so that puts that theory to rest.

Thanks.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 05, 2008, 13:27:25
I just rebooted my 2700, having been sync'd for 14 days and 14 hours, and have resync'd at 15dB.  :'(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 05, 2008, 13:35:37
 :oops:

Not good Seb, time to give the new one a spin then. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 05, 2008, 13:43:08
I can do, but it won't make any difference. I think I'll give IDNet a call or send them an email and see if they can get BT to reset my target margin. It's ridiculous that on a stable line I should be stuck at 15dB for the rest of my life!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: old Bill on Jan 05, 2008, 17:13:09
Quote from: Sebby on Jan 05, 2008, 13:43:08
I can do, but it won't make any difference. I think I'll give IDNet a call or send them an email and see if they can get BT to reset my target margin. It's ridiculous that on a stable line I should be stuck at 15dB for the rest of my life!

I am proof that BT will reset your nm. I called Enta last week as my NM was on 12db . One very quick call later and my NM had dropped to 6db. This took all of 30 min.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 05, 2008, 18:42:41
Quote from: old Bill on Jan 05, 2008, 17:13:09
I am proof that BT will reset your nm. I called Enta last week as my NM was on 12db . One very quick call later and my NM had dropped to 6db. This took all of 30 min.
I'm emailed IDNet and asked if they can get it reset. I don't fancy any more of this 14 days nonsense that clearly doesn't always work!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: merlin on Jan 07, 2008, 11:07:54
my psu is 3.5"x 2.25"x 1" ,
is badged as 2wire
model number GPBSWO513000GD3SR
p/n 1001-500035-000
input 230v-50/60Hz point 3 amp
output 5.1v-dc 3A

looks hefty enough to me !!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 07, 2008, 11:49:11
That is probably the same unit I have.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 07, 2008, 12:07:11
Quote from: merlin1 on Jan 07, 2008, 11:07:54
my psu is 3.5"x 2.25"x 1" ,
is badged as 2wire
model number GPBSWO513000GD3SR
p/n 1001-500035-000
input 230v-50/60Hz point 3 amp
output 5.1v-dc 3A

looks hefty enough to me !!

Thanks for that, that sounds like a genuine 2Wire one. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 07, 2008, 13:33:07
Quote from: merlin1 on Jan 07, 2008, 11:07:54
my psu is 3.5"x 2.25"x 1" ,
is badged as 2wire
model number GPBSWO513000GD3SR
p/n 1001-500035-000
input 230v-50/60Hz point 3 amp
output 5.1v-dc 3A

looks hefty enough to me !!
I'll check mine when I get home, but I don't remember it being "hefty" at all. Perhaps I have a generic one. Either way, I'm not bothered as long as it works.  :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 07, 2008, 13:49:33
They're definitely not as hefty at Netgear PSUs.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 07, 2008, 15:05:45
Just had confirmation from DigiDave that my replacement 2700hg was sent last Friday - hopefully I'll get lucky this time and have a working one to report back on.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 07, 2008, 15:10:32
Quote from: Wingnutz on Jan 07, 2008, 15:05:45
Just had confirmation from DigiDave that my replacement 2700hg was sent last Friday - hopefully I'll get lucky this time and have a working one to report back on.

I do hope so, keep us updated.

Cheers. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 07, 2008, 15:10:57
Toes crossed for you Mike. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 07, 2008, 15:13:49
If not looks like a visit to Xild mate on e-bay will be in order.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 07, 2008, 15:43:07
Quote from: Wingnutz on Jan 07, 2008, 15:13:49
If not looks like a visit to Xild mate on e-bay will be in order.


;D He has sold 2 already today for her...I reckon xild should get a freebie at least at this rate. ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 07, 2008, 18:18:16
IT WORKS !!!

Replacement arrived today.

Installed and running - stats below

DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 3040 kbps 
Upstream Rate: 448 kbps 
Channel: Interleaved
Current Noise Margin: 15.0 dB (Downstream), 24.0 dB (Upstream)
Current Attenuation: 36.6 dB (Downstream), 20.0 dB (Upstream)
Current Output Power: 19.1 dBm (Downstream), 11.9 dBm (Upstream)
DSLAM Vendor Information: Country: {0x0F} Vendor: {ALCB} Specific: {0x00}
PVC Info: 0/38


Guess I need to wait for the noise to drop in order for the sync to increase - 14 days is it ? Or is it worth an e-mail to Idnet to get them to ask BT to reset ? Or even a manual re-sync  at a better time of day ?

New box is a 2Wire badged version made in Malaysia - the slow sync'ing working one was AT&T made in China. Could this be a factor ?

Happy Bunny now.

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 07, 2008, 18:21:07
Quote from: Inactive on Jan 07, 2008, 15:43:07

;D He has sold 2 already today for her...I reckon xild should get a freebie at least at this rate. ;D

In',

any joy in getting a third one from Dave yet ? Suggest you 'ask' for a 2Wire badged one as it looks like it's the AT&T stock that's causing the problems.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 07, 2008, 18:24:03
A drop in the target noise margin will definitely help you, pushing your sync speed to ~4500 at 6db. How long have you had a stable line now?

It wouldn't surprise me at all if the AT&T branding meant that there were some incompatibilities, or it could just be a coincidence.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 07, 2008, 18:30:34
Rik,

Depends what you call stable.....

This is my first 24/7 modem as previous on a USB ST330 - therefore re-sync's everytime the PC was powered up. This would have pushed up the noise margin wouldn't it ?????? Plus all the playing around with the slow AT&T one didn't help !

I'm used to seeing sync rates of 3Mbps in the evenings with the occassional 3.8Mbps on weekday mornings. This means I'm usually on a 2.5Mbps profile.

If as you say I can get a 'stable' 4.5Mbps sync or better a 4Mbps profile will be welcome.

Mike




Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Jan 07, 2008, 18:39:22
I'd email IDNet to get it changed - but I'm just impatient :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 07, 2008, 18:44:02
The normal connection/disconnection of a modem shouldn't be flagged as instability, Mike. Normally, BT's system only flags a line as unstable if there are a high number of errors, or big shifts in sync speed or, most likely, more than 10 disconnections in an hour.

Sync speed is usually higher in the morning than the evening due to there being less noise about. The only question, then, is how your target noise margin came to be at 15db. In your case, I would suggest a word with IDNet, and ask them to try to get it reset to 6db. Your line can then find its natural level. In theory, if you wait 14 days without losing sync, it will drop by 3db, repeating until it reaches 6db or the line becomes unstable, but I think you'd do better with some intervention.

If my predictions are correct, you'll end up with a 3500 or 4000 profile. For your attenuation, depending on the characteristics of the line, you may even go faster.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 07, 2008, 18:55:53
I'm impatient too. Just fired off e-mail to Support to see if they can help.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 07, 2008, 18:57:23
Quote from: Wingnutz on Jan 07, 2008, 18:18:16
Guess I need to wait for the noise to drop in order for the sync to increase - 14 days is it ? Or is it worth an e-mail to Idnet to get them to ask BT to reset ? Or even a manual re-sync  at a better time of day ?

I'm glad it's working well for you. :)

Definitely email IDNet. I (patiently) waited for 14 days, and nothing changed, despite being sync'd for all of this time. One email to IDNet at the weekend and my noise margin has been reset today. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 07, 2008, 19:12:33
Quote from: Wingnutz on Jan 07, 2008, 18:55:53
I'm impatient too. Just fired off e-mail to Support to see if they can help.
I think the issues most ISPs face is that BT just don't listen, but I got the impression that Miriam has a contact at BT, making the whole process very easy indeed.  :D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 07, 2008, 22:09:26
I thought I'd give my new 2700HG a try now that my target SNRM is sorted.

When I went to set it up, I noticed it hadn't been reset to defaults - it still had the original user's data in. Not the end of the world, but not very professional of DD. I reset it to defaults then set it up in the same way as my first 2700HG. Unfortunately, it sync'd about 600k+ lower, so it looks like it's one of these slightly dodgy ones.

I've gone back to my original now, which is giving me 5,152k @ 6dB (and that's at night time - which I want so that my SNRM doesn't go below 6dB at any time, hopefully). Other than the intermittent LED, it's absolutely fantastic and I'm going to stick with it. I won't be trying to get another replacement as I think I've definitely got my £9 worth.  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Jan 07, 2008, 22:34:49
Quote from: Sebby on Jan 07, 2008, 19:12:33
I think the issues most ISPs face is that BT just don't listen, but I got the impression that Miriam has a contact at BT, making the whole process very easy indeed.  :D

I think it is more of a case that they know Miriam will come after them if they don't listen!!!! :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 07, 2008, 23:15:58
Quote from: Lance on Jan 07, 2008, 22:34:49
I think it is more of a case that they know Miriam will come after them if they don't listen!!!! :)
Maybe that's just it.  :laugh:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 08, 2008, 00:03:54
Quote from: Wingnutz on Jan 07, 2008, 18:21:07
In',

any joy in getting a third one from Dave yet ? Suggest you 'ask' for a 2Wire badged one as it looks like it's the AT&T stock that's causing the problems.

Mike

I have sent him a an email, giving the info, shall see what he has to say this time.

I did ask for a 2Wire, he was in breach of contract in sending the AT&T anyway, I paid for a 2Wire, I note that the AT&T's he is selling now are not mentioned as 2Wire..

Thanks.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Jan 08, 2008, 08:20:57
But they are still all 2wire units - just a different badge and settings in the firmware!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 08, 2008, 10:20:43
Quote from: Lance on Jan 08, 2008, 08:20:57
But they are still all 2wire units - just a different badge and settings in the firmware!

Not ever so sure that they are identical Lance, Wingnutz has had the same problem as me with his AT&T one.

In any case I paid for a 2Wire, so that is what I should get, you could argue that a Toyota Aygo and a Citroen C1 are the same, other than the badge, which they are of course, I still wouldn't have a Citroen. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 08, 2008, 10:27:36
In',

Both boxes I had were identical save for the AT&T being Made In China and the 2Wire one Made in Malaysia and of course having different badges on them.

From what I could tell both were operating on the SBC firmware aswell.

Still no idea why one sync'd slow and the other is fine.

Mike

Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 08, 2008, 10:34:12
Same here Mike, other than the original 2Wire didn't work at all, the AT&T worked, but with the diabolical speed problem.

Both have the same firmware, both came with the former users info still on them.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 08, 2008, 10:36:48
I wonder whether the login info would still work? If someone had BT broadband, it might pay them to buy a refurb 2700...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 08, 2008, 10:39:54
Rik,

Log in's are for US ISP's.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 08, 2008, 10:40:08
Quote from: Rik on Jan 08, 2008, 10:36:48
I wonder whether the login info would still work? If someone had BT broadband, it might pay them to buy a refurb 2700...

Both of mine appeared to be from the USA Rik, user ID's seemed to be from there.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 08, 2008, 10:45:20
Shame. Mine came with a BT user... :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 08, 2008, 10:47:06
I was so gobsmacked that I couldn't yank myself away from it..  ;D ;D ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 08, 2008, 10:50:49
 :grn:  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 09, 2008, 15:36:58
OK...Update, had an email from Caroline at Digidave's, she has offered to send a " tested unit " this time, however she cannot guarantee that it will not be another AT&T one, which has miffed me a bit, it looks like " Hobsons Choice " so I have grudgingly agreed.

Anybody in the market for some nice shiny silver door-stops.. ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 09, 2008, 15:37:36
You should certainly have plenty of spare bits, In. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 09, 2008, 15:40:08
Good thinking Rik, I may be able to make a good one out of the 2, or dare I say 3..  ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 09, 2008, 15:41:44
My thoughts entirely - maybe two from three if you're lucky. Then you can see one on and have a 2700 for free.  8)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 09, 2008, 15:49:42
This must be costing Digidave more than it's worth to keep sending out replacements like this, I would have thought as they are described as " Refurbished ", then they all should have been at least tested prior to dispatch, obviously not. ::)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 09, 2008, 15:51:50
It does make you wonder, In. How can a refurbished product be faulty - it must surely be tested? In practice, I'm beginning to suspect that refurbished may just mean 'stuck in a plastic bag' in this case. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 09, 2008, 15:58:55
Quote from: Rik on Jan 09, 2008, 15:51:50
It does make you wonder, In. How can a refurbished product be faulty - it must surely be tested? In practice, I'm beginning to suspect that refurbished may just mean 'stuck in a plastic bag' in this case. :(

I am 100% certain that is the case Rik. :(

It seems to be pot luck if you get one that works/works properly.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 09, 2008, 16:01:15
It makes you wonder what he pays for them, doesn't it.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 09, 2008, 16:09:16
 Just got another email from Caroline;

Just to be clear, all the 2700HG's are 2Wire units, regardless of badge; the badge is the only difference. Also, we've sold thousands of these modem/routers over the last 12 months, with very few problems - I myself use one at home.

A replacement ships ASAP. Please let me know how you get on with it when you receive it.
"

:yeahright:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 09, 2008, 16:10:16
Watch this space, I guess, In.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 09, 2008, 16:11:16
Again Rik...  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 09, 2008, 17:14:37
Quote from: Inactive on Jan 09, 2008, 16:09:16
Just got another email from Caroline;

Just to be clear, all the 2700HG's are 2Wire units, regardless of badge; the badge is the only difference. Also, we've sold thousands of these modem/routers over the last 12 months, with very few problems - I myself use one at home.

A replacement ships ASAP. Please let me know how you get on with it when you receive it.
"

:yeahright:

At least they now admit there is a problem - this is what I got from Caroline -

We've not had any customers reporting this particular issue to us in the past - it is likely that your unit is malfunctioning, so when you receive the replacement we sent on Friday please let me know how you get on with it (in the reply to this email EKQ-55517).

(Incidentally, I use the 2700HG myself at home, as a replacement for an old Netgear DG834 I had for several years. I've always gotten excellent speeds with it, and I've never once had to reboot it in the 3 months it's been up).
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 09, 2008, 17:17:22
Before forums existed, they would have denied anyone had ever had a problem. Or am I being too cynical?

Gotten - Caroline must come from Carolina! :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Simon on Jan 09, 2008, 20:49:23
Quote from: Rik on Jan 09, 2008, 15:51:50
It does make you wonder, In. How can a refurbished product be faulty - it must surely be tested? In practice, I'm beginning to suspect that refurbished may just mean 'stuck in a plastic bag' in this case. :(

When I used to rent a TV and Video from a well known high street TV rental outlet, I once asked an engineer exactly what 'refurbished' meant, because refurbished products were generally cheaper to rent than new ones.  The answer?  "Dusted and put in a bag".  So, there you go!  Maybe DodgyDave used to work for a TV rental company!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 09, 2008, 23:22:34
Quote from: Wingnutz on Jan 09, 2008, 17:14:37
At least they now admit there is a problem -



BTW,  :thnks: I did quote the reference number you gave, that obviously backed up my argument.

Riks point about the word " gotten " may actually be valid, AT&T ??   .. Is Caroline from Carolina ?

;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 10, 2008, 07:51:04
Quote from: Inactive on Jan 09, 2008, 23:22:34
BTW,  :thnks: I did quote the reference number you gave, that obviously backed up my argument.

Riks point about the word " gotten " may actually be valid, AT&T ??   .. Is Caroline from Carolina ?

;D

In',

I pointed her towards this forum / thread - she said she found it very informative ;D .Good luck with the 3rd one.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: old Bill on Jan 10, 2008, 08:33:45
Hi Inactive,
            Hope this one works. If not drop me a PM as I should be able to help.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 10, 2008, 09:46:23
Quote from: Wingnutz on Jan 10, 2008, 07:51:04
In',

I pointed her towards this forum / thread - she said she found it very informative ;D .Good luck with the 3rd one.

Mike

Thanks Mike,

Nice one..  ;D She seems more switched on than Davey does.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 10, 2008, 09:49:47
Quote from: old Bill on Jan 10, 2008, 08:33:45
Hi Inactive,
            Hope this one works. If not drop me a PM as I should be able to help.

Thanks OB, If this one doesn't work, I will be seeking a full refund, and washing my hands of the whole idea, I never needed one in the first place, I just thought I would give one a go to see what happened.

That Rik talked be in to it, I blame him..  >:D ;D ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 10, 2008, 10:33:36
Quote from: Inactive on Jan 10, 2008, 09:49:47
That Rik talked me in to it, I blame him..  >:D ;D ;D

Everyone does.  :'(  ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 10, 2008, 10:37:55
Quote from: Rik on Jan 10, 2008, 10:33:36
Everyone does.  :'(  ;D


:pat: :pat: ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 10, 2008, 13:15:37
Quote from: Rik on Jan 10, 2008, 10:33:36
Everyone does.  :'(  ;D

Does what, Rik? Need a 2700?  :hide2:

:laugh:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 10, 2008, 13:16:53
That and blame me, Sebby. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: merlin on Jan 10, 2008, 20:57:07
i'm having a running battle with caroline at dd's site, as i said earlier the 2700 they sent was totally dead , it would not sync with the internet at all, showing a constant red dsl light,no matter what i did.
after many emails about, do this ,do that ,she has finally admitted that the unit is a dodo.

all along i've demanded a full refund, including the cost of returning the unit to dd. this i can do since the unit was faulty on receipt, and under the "distance selling regs", they are obliged to give a refund, rather than replacement if that is my preferrence .although she has said she can arrange an immediate replacement, which i have refused.(based on the posts on this site, replacement is not the best option !!!)

i will keep you posted, "INACTIVE" ,you may like to consider the "distance selling regs as an aid ???

also i.ve pointed out loudly ,that as YET i have not given a rating to EBAY, that seemed to be the trigger point to admit the unit was faulty !!! 
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Simon on Jan 10, 2008, 22:01:03
As a last resort, your credit card company should back you up, Merlin, and if they had to initiate a recovery on your behalf, the vendor would be charged a recovery fee.  ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 10, 2008, 22:55:25
Quote from: merlin1 on Jan 10, 2008, 20:57:07
i'm having a running battle with caroline at dd's site, as i said earlier the 2700 they sent was totally dead , it would not sync with the internet at all, showing a constant red dsl light,no matter what i did.
after many emails about, do this ,do that ,she has finally admitted that the unit is a dodo.


i will keep you posted, "INACTIVE" ,you may like to consider the "distance selling regs as an aid ???

also i.ve pointed out loudly ,that as YET i have not given a rating to EBAY, that seemed to be the trigger point to admit the unit was faulty !!! 


Hi merlin,

Thanks for that, it seems that your one has exactly the same symptoms that my first one had, that was replaced by a second unit that killed my speed down to 550, my third one is now on it's way, I will see if this one works.

Like you I have held back feedback on eBay, I am aware of the 7 day distance selling regs, but thanks for bringing it to the attention of the forum. ;)

It would appear that the majority of these units have a fault of some description.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 10, 2008, 23:18:13
My experience with DD is they're not unreasonable people at all, and your problem should be sorted to your satisfaction. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 10, 2008, 23:41:03
Oh one other thought that crossed my mind on the matter, DD is based in Jersey, I am fairly certain that the Distance Selling Regs. don't apply as Jersey has it's own laws, it isn't even in the EU.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: merlin on Jan 11, 2008, 08:52:33
oopps , thanks for pointing out about jersey not covered by the regs, didn't know that.
i paid by paypal,where i am a "verified member", and they cover you up to £500 , sometime ago i had a dispute with someone on ebay,(they had not sent the goods) and within 4days paypal refunded me. and the seller was removed from ebay ???

to any members of the forum, i would suggest if you use paypal, get "verified" , its free, takes about a week, and is very easy to do, and when you need them ,they are very good !!!!!!!!!!!!!!! 
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 11, 2008, 10:20:43
Quote from: Inactive on Jan 10, 2008, 23:41:03
Oh one other thought that crossed my mind on the matter, DD is based in Jersey, I am fairly certain that the Distance Selling Regs. don't apply as Jersey has it's own laws, it isn't even in the EU.

I believe you're right, In.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 11, 2008, 10:24:38
If you bought in the UK in GBP online it still applies I believe In, worth checking on that.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 11, 2008, 10:27:55
Quote from: Killhippie on Jan 11, 2008, 10:24:38
If you bought in the UK in GBP online it still applies I believe In, worth checking on that.

I did do a check on Play.Com ( Jersey based ) a while back Gary, that is what makes me think that Jersey isn't covered by our legislation, 95% sure, but not 100%. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 11, 2008, 10:31:59
Last time i looked if you pay in GBP in your own country you still have recourse on the distance sellers act despite what the countries selling regs are In :-\ simple call to trading standards will tell you for sure
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 11, 2008, 10:33:23
Trading Standards have published this guide (http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0051-1111.txt) to DSR.

The way I read this paragraph:

"Note to traders

UK traders who sell goods not only to UK consumers but to consumers in other EU countries should take note that the Consumer Protection (Distance Selling) Regulations 2000, and subsequent amendment Regulations, apply only to UK consumers. The Regulations derive from EU Directives, which have been implemented in different ways by EU Member States, and foreign buyers are allowed to rely on the laws of their own country. For example, the rules on cooling off periods, exemptions to the Regulations and performance of the contract may vary significantly from one Member State to another. Traders who sell to consumers outside the UK should seek the advice of a specialist."

suggests to me that it applies to UK firms selling to UK consumers, so it wouldn't apply to a CI or Manx based business.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 11, 2008, 10:35:57
I had issue with a pc from Canada Rik, this was three years ago and I was told that if you paid in your own currency online then the rules of the country you buy from applies, this may well have changed and probably has
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 11, 2008, 10:36:54
According to that it excludes " Auctions " .. so stuffed anyway. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 11, 2008, 10:40:09
Quote from: Killhippie on Jan 11, 2008, 10:35:57
I had issue with a pc from Canada Rik, this was three years ago and I was told that if you paid in your own currency online then the rules of the country you buy from applies, this may well have changed and probably has

That doesn't sound right to me, Gary, as nearly every invoice I have received has small print on the back which also states that, say, English law applies. What we need is a lawyer. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 11, 2008, 10:40:35
Quote from: Inactive on Jan 11, 2008, 10:36:54
According to that it excludes " Auctions " .. so stuffed anyway. ;)
Its a shame when this happens I suppose a UK based seller can set up a business then outside the uk operate from within the UK and get away with blue murder these days if the rules have changed and from what I read it seems so :-\
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 11, 2008, 10:42:42
I suspect that is part of the reason there are so many online suppliers based in the Channel Islands Gary, that and the VAT workaround.

It is time these " Tax Havens " were sorted.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 11, 2008, 10:43:17
Quote from: Rik on Jan 11, 2008, 10:40:09
That doesn't sound right to me, Gary, as nearly every invoice I have received has small print on the back which also states that, say, English law applies. What we need is a lawyer. :)
I meant if you buy in the UK with GBP the UK rules apply, well they do in the data protection act, say a USA company breaches your rights in the USA the UK rules apply but sometimes they don't get things right on the phone so you may well be right Rik, and if I was a Lawyer I would not be sitting here  ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 13, 2008, 10:25:54
OK, a bit of news;

Whilst using my second computer, via wireless link I spotted a second available, but WPA locked connection, showing up as " BT Broadband Hub *** "..strange I thinks to myself.

I pop around next door yesterday and ask the obvious question and yes sure enough, he has managed to " acquire " a BT Business Hub from work.

Anyway following some discussion, he offers to loan it me, it is the newer type double ssid type.

So I am now all excited, I set it up on my line, bingo it connects immediately, now comes the bad news, the speed is no different to my Zyxel, very slightly worse according to BT Speed Tester.

Speed using Zyxel on 10/1/08;

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 6573 kbps

Speed using BT Business Hub ( 2 Wire 2700 ) earlier today;


Test1 comprises of Best Effort Test:  -provides background information.    IP profile for your line is - 7150 kbps    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)    Actual IP throughput achieved during the test was - 6506 kbps


Oh well, it was worth a try, my 3rd one from DD has not arrived yet.

It would appear then that the 2700 has no significant improving effect on a good line.

A question; The new type ( now returned to my neighbour ) has a button on the front, what does it do?

I could have saved all of the DD hassle, had I have known this before, oh well. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 13, 2008, 10:28:52
Hi In

The difference in speeds is no more than I would expect test on test. I think you just proved my 'piece of wet string' theory about your line. ;)

The button is used to give guests access to the wireless side of the router. I never did work out how, or if it even worked at all.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 13, 2008, 10:36:11
I had a feeling that it wouldn't make any/much difference either Rik, I just wanted to prove to myself that it wouldn't.

Thanks for the info re; the button.

His had the little stand with it, so I can always borrow that to make a template for the DD one, if it ever arrives. ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 13, 2008, 10:39:21
Or you could just forget to return it. ;) At least he knows where to come if he has any problems...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 13, 2008, 10:46:21
 >:D >:D The thought crossed my mind Rik. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 13, 2008, 12:55:20
Quote from: Rik on Jan 13, 2008, 10:28:52
The button is used to give guests access to the wireless side of the router. I never did work out how, or if it even worked at all.

If it's anything like the SpeedTouch routers, there is a configuration setting so that new users cannot join the wireless network unless "invited", which you do by pressing the button on the front, giving something like a 1 minute window in which the user can find and authenticate themselves on the network.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: merlin on Jan 14, 2008, 10:17:25
re-digi dave, after some toing and froing, caroline admitted the 2700 was dud.
a full refund was then immediatly sent,

so despite the questions on the reliability of some of dd,s stock of 2700,s , his intentions seem to be good, i will therefore, give him a positive rating with ebay
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 14, 2008, 10:19:20
Thanks for that update. When is Caroline going to join the forum? :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 14, 2008, 10:25:06
My 3rd one has just arrived from DD, at least this one appears to have been tested, there is a cut hole in the rear of the plastic bag and this one is a 2Wire, not an ATT&T.

Of course I now know that it ain't going to make a scrap of difference on my line.

I will test this one to be certain that it works, and then keep it as yet another spare. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 14, 2008, 10:26:56
Let us know how it goes, In. You could always sell the others on eBay as door stops...  >:D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 14, 2008, 10:32:56
Even if it does work Rik, this has been kicking around since the 17th December, so it's a good job I didn't actually need it.

I have seen more reports of faulty 2700 units from DD on other forums, so our experience on here is far from unique.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 14, 2008, 10:36:12
I think his website is enough to make me wary. That graphic!  :eek4:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: merlin on Jan 14, 2008, 10:40:10
RIK. perhaps we should consider caroline to be an "honary member" after all she has been mentioned several times on this forum, and she seems to be DD's main agent for 2700's.
based on past experience we may need her here !!!!  ::) ::)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 14, 2008, 10:42:57
Just bring her in and we'll pin a karma or two on her. ;)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: merlin on Jan 14, 2008, 10:49:16
think i should say ,i did buy another 2700 off ebay, turned out to be brand new ,with all the bells and whistles, BT version, stand , cables ,large psu, etc etc.

connected up ,set it up, works perfectly first go . :)

it was an ebay member with a one off sale, otherwise i would have mentioned, the source on this forum.
i was just lucky i guess  :) :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 14, 2008, 10:50:35
Most of the 2700s have been fine, it seems to be just the one source which has given problems. :(
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 14, 2008, 11:07:23
Indeed Rik, I have not seen any reports of faulty 2700's other than those from DD.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 14, 2008, 13:54:23
Well guess what !!

This newest one that has been " tested " by DD, is exactly the same as the last one, it works but drops my speed to around the 500 mark, obviously these are a batch of faulty units that he is sending out, time to insist on a refund.

:sigh:
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Lance on Jan 14, 2008, 13:56:58
Good luck with it, In! Not that you should need it as he hasn't a leg to stand on!
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 14, 2008, 14:06:24
Thanks Lance, email has been sent..
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 14, 2008, 14:53:47
About the only consolation I can offer, In, is that you probably would have seen little or no benefit from it. It does surprise me that DD keeps doing this, though, he must realise that his reputation will quickly be established in forums like this.

One for the good, the bad and the ugly, perhaps?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Gary on Jan 14, 2008, 15:19:59
Quote from: Rik on Jan 14, 2008, 10:36:12
I think his website is enough to make me wary. That graphic!  :eek4:
That graphic also gives me the creeps, like some sort of dodgy car salesman with brylcream in his hair
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 14, 2008, 15:23:23
I was thinking more of cheap Dover clipart from the 60s. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Wingnutz on Jan 14, 2008, 19:19:57
Update on my 2700HG / IDnet experience.

Previously with Virgin (trafific shaped and throttled !) and using a USB ST330 modem.

Sync's would vary from 2000kbps to 3000kbps on each reboot of the PC. Profiles would also jump around reaching 2500kbps during good periods and my noise margin got increased to 15db.

thanks to Rik and James on Customer Support the noise margin has been reduced to 9db and I am pleased to say I now have a sync rate of 5568kbps, a 4500kbps profile. If only I could find that extra 100kbps or so to move me into the 5000kbps profile.

Very pleased with the outturn.

Mike
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 14, 2008, 23:07:56
Glad to hear that, Mike. If you haven't had a play with your internal phone wiring, you may be able to extract that extra 100k, or re-booting the router in the morning might do it for you.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 14, 2008, 23:37:49
Update;  Caroline has agreed to a full refund, however she wants me to send back the last two ( working but faulty ) ones, she will refund postage costs.


Just one slight problem, I received the email at 17.51, Post Office closed, I leave for Spain at around 0600 in the morning, oh well.

Not the end of the world, but this has been kicking around now since the 17th December.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 14, 2008, 23:43:17
Could you leave them with a neighbour, In?
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 14, 2008, 23:46:03
Quote from: Rik on Jan 14, 2008, 23:43:17
Could you leave them with a neighbour, In?

Nice thought Rik, but it is now 11.44 pm, all of my neighbours are in bed by 10.00 pm and I leave at around 0600, they will still be snoring their socks off.
;D
I have told Caroline that I will send them back on my return.
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Sebby on Jan 14, 2008, 23:46:19
Quote from: Inactive on Jan 14, 2008, 23:37:49
Just one slight problem, I received the email at 17.51, Post Office closed, I leave for Spain at around 0600 in the morning, oh well.

I'd send her a message to that effect, forget about it and enjoy your holiday (?), and sort it when you get back. :)
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 14, 2008, 23:49:19
Quote from: Inactive on Jan 14, 2008, 23:46:03
Nice thought Rik, but it is now 11.44 pm, all of my neighbours are in bed by 10.00 pm and I leave at around 0600, they will still be snoring their socks off.
;D
I have told Caroline that I will send them back on my return.

Well, if you pass here on your way to the airport...
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Inactive on Jan 14, 2008, 23:54:41
Quote from: Rik on Jan 14, 2008, 23:49:19
Well, if you pass here on your way to the airport...

Thanks Rik, but if I go via MK, I will never get to Spain. ;D
Title: Re: 2wire 2700hg - idiots guide please !
Post by: Rik on Jan 14, 2008, 23:56:24
You've heard about Sue's cooking then. :)