Ive emailed IDnet twice regarding a Max upgrade. Friday 31st a.m. with an inquiry about charges etc. Then Friday afternoon with a request to regrade.
Since then nothing, nowt, zero, zilch,squat.
Nothing on my account page either. Any kind of reply would do. I know they are bound to be busy at this time but a response please!!!
I had very quick replies from cs about max dsl and now.....Broadband Details
Your IDNet Broadband is due to be activated on 04 April 2006
Your connection: Up to 8 Mbps - BT IPStream Max....i havent been this excited since......yesterday probably ;D
B52 give them a ring mate talk to Miriam she will sort it for you
Yeah, this is strange B52. Mine, as most others were sorted out fairly quickly .... no consolation to you tho m8 :\
Just a glitch I`m sure :)
Hi B52
What address have you been sending your emails to?
Please call me tomorrow and we'll get you sorted.
Simon
I sent mail to both 'contact' and 'support' using the facility on the IDnet website. I did get a flash confirmation of receipt for one of the mails. But nothing since.
Thanks Simon. Will phone tomorrow.
Sorted.
Thanks Miriam.
Well they did reply and this morning at 7am synching at 5504.
AG speedtest 3775kb/s. Brilliant. ZDnet speedtest shows 4225kb/s
No more complaints about how fast BT move. Took all of 18hrs.
thanks everyone
PS. btw the original probem about not getting a reply was my own fault. I hadnt told them to use my new email address. Replies went to my previous (F2s) ISP who had cut my old address. Apologies.
Doesn`t matter, ultimately you were sorted, good stuff :)