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Technical News & Discussion => Broadband, Internet & General Computer News & Discussion => Topic started by: zappaDPJ on Dec 01, 2025, 15:48:46

Title: Virgin Media fined £24m for leaving vulnerable customers 'at risk of harm'
Post by: zappaDPJ on Dec 01, 2025, 15:48:46
Virgin Media has been fined £23.8m for leaving thousands of customers without access to lifesaving telecare alarms during the digital switchover.

Communications watchdog Ofcom fined the telecoms giant after ruling it failed to protect vulnerable users of the devices, typically elderly and disabled people, during the transition from analogue to digital.
https://www.bbc.co.uk/news/articles/ce8qv9319zlo
Title: Re: Virgin Media fined £24m for leaving vulnerable customers 'at risk of harm'
Post by: Simon on Dec 01, 2025, 17:27:53
:ouch:

I've still not heard when my switchover is.  IDNet have said they will inform me when my PSTN line is due for disconnection.  Until then, I'm sitting tight.  I just hope they DO inform me... 
Title: Re: Virgin Media fined £24m for leaving vulnerable customers 'at risk of harm'
Post by: peasblossom on Dec 01, 2025, 23:46:53
Whereas I'm wondering if £23.8m is too low for a company like VM.

Title: Re: Virgin Media fined £24m for leaving vulnerable customers 'at risk of harm'
Post by: nowster on Dec 02, 2025, 13:00:02
The whole PSTN to VoIP transition is being handled very badly, I feel.
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