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Technical News & Discussion => IDNet Help => Topic started by: CallMeMaybe on Sep 22, 2025, 22:39:48

Title: UBoss Basic Phone Service and passing Caller ID
Post by: CallMeMaybe on Sep 22, 2025, 22:39:48
Hi there,
I've a question about UBoss, call forwarding and passing the Caller ID that I'm hoping someone can help with.

If we setup call forwarding on UBoss, would the external caller's ID be passed to my mobile in the following scenario (so that I can see who's calling)?

External caller ➡ UBoss number ➡ my mobile phone


Many thanks in advance.
Title: Re: UBoss Basic Phone Service and passing Caller ID
Post by: Simon on Sep 22, 2025, 23:47:44
Hi, :welc:

Making the switch to UBOSS is something I've been putting off while I still have a copper landline, but hopefully someone will be able to answer your question.   

Caller ID through call divert always worked through PSTN line, so I'd be quite disappointed if it didn't work with VoIP.
Title: Re: UBoss Basic Phone Service and passing Caller ID
Post by: Upminster 309 on Sep 23, 2025, 09:55:30
Quote from: CallMeMaybe on Sep 22, 2025, 22:39:48Hi there,
I've a question about UBoss, call forwarding and passing the Caller ID that I'm hoping someone can help with.

If we setup call forwarding on UBoss, would the external caller's ID be passed to my mobile in the following scenario (so that I can see who's calling)?

External caller ➡ UBoss number ➡ my mobile phone


Many thanks in advance.

Hi,

Yes, I Have my UBoss on divert at the moment and can confirm I receive the number of the orignal caller and not the Uboss number.

HTH
Title: Re: UBoss Basic Phone Service and passing Caller ID
Post by: Simon on Sep 23, 2025, 10:16:15
:welc:  Upminster 309

Is it safe to presume from both of these messages that Caller ID works well with UBOSS?  Just asking because we had a long thread on here from someone who was having problems with it, and that's one of the reasons I've been holding back. 
Title: Re: UBoss Basic Phone Service and passing Caller ID
Post by: Terryphi on Sep 28, 2025, 15:34:47
I am still having occasional problems with UBOSS and caller ID. Caller ID does not work properly consistently. Sometimes it shows just "incoming call" other times it shows the caller's number in +44 format which does not trigger the display of the caller's name even though the caller's number (in UK format) is in my Address Book. The problem is confounded by spam calls increasingly using spoofed +44 numbers.

I increasingly use a mobile phone to make calls but it is not on most of the time. I use the UBOSS service to keep my old landline number available to anyone who wants to use it because they can reach me on it anytime.

To sum up, the UBOSS service isn't great but may be a useful backup depending on your usage.
Title: Re: UBoss Basic Phone Service and passing Caller ID
Post by: Simon on Sep 28, 2025, 17:25:08
Thanks for the heads up, Terry.  I don't have a lot of incoming calls to my landline, but when it is used, I'd like to see the caller's name displayed on the handset.  I'm still undecided as to whether to go with UBOSS or look for an alternative which may have a proven track record for the caller display feature. 
Title: Re: UBoss Basic Phone Service and passing Caller ID
Post by: john7 on Oct 07, 2025, 17:24:14
UBoss only does +44 which doesn't trigger the caller information on domestic phones. Its purely a a service to firms who use phone systems that can covert +44 into actual caller information  as mobile phones do where every call is preceded with the international code but they have the coding to use it with your contact list which is why calls diverted to a mobile phone displays the right information. Its probably a very good system in the right use but no for domestic phone use.
Title: Re: UBoss Basic Phone Service and passing Caller ID
Post by: Terryphi on Oct 08, 2025, 11:17:04
Thanks for that information John7. However, When I first started using UBOS callerID worked. Recently, it has stopped working and display simply says "Incoming Call". Without callerID there is no caller log information so pretty useless. Something seems to have changed in the system.
Title: Re: UBoss Basic Phone Service and passing Caller ID
Post by: Terryphi on Oct 08, 2025, 15:48:35
I raised this problem with IDNet Support and following a fix Caller ID works as expected for me. Excellent service!