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Technical News & Discussion => IDNet Help => Topic started by: gb2010 on Jul 24, 2023, 15:51:30

Title: Whitelisting an email address
Post by: gb2010 on Jul 24, 2023, 15:51:30
Hello,

I keep finding email from one particular business ending up in Junk. I'm not sure what to do about it.

The whitelist contacts section on the Idnet website only gives me the option to disable whitelisting altogether and I don't see how to add an address to it.

Any thoughts? Thanks!
Title: Re: Whitelisting an email address
Post by: Simon on Jul 24, 2023, 17:13:58
You need to log in to your IDNet Customer Portal and find Filters under your email settings.  You can whitelist an email address there, or for more configurations, use Advanced Filters. 
Title: Re: Whitelisting an email address
Post by: gb2010 on Jul 24, 2023, 19:06:04
Ah, fantastic!

Thanks Simon!  :thumb:
Title: Re: Whitelisting an email address
Post by: Simon on Jul 24, 2023, 20:03:50
You're welcome.  :)
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