Article over on AG here (http://www.adslguide.org.uk/newsarchive.asp?item=2733)
As quite rightly pointed out in the main complaint upheld...it's not free !!!!!
at last they've got something on the orrible gits that are talktalk :)
Just been talking to Simon, we talked a wee bit about CW ... somewhere in the small print it mentions about them installing software on your PC that will enable them to remotely assist you.
Not gonna happen in my lifetime CW ;)