I have ADSL2 MAX Lite which according to my invoice and dashboard gives me 50Gb a month download allowance. In March, I used 31.81 Gb of bandwidth which is significantly more than usual but well within my limit. I then received an extra bill of £18 for going over my limit. I don't understand what is going on. :dunno:
Does your payment cycle run from the 1st to the 1st, Clive?
No, it's the 28th to the 28th Simon. But the overall effect is the same. For various reasons I downloaded more than usual during that March period but nowhere near my limit. There was also a 4 GB upload I should add.
I've now resolved this with IDNet. Simon in accounts says I was charged the excess usage in error because the computer had reverted to an old package. A refund is on the way. :thumb:
::)
I've had my present package for two years! ::) But the refund was sent within an hour or so. :)
I had the exact same thing a week or two ago - billed according to my old package. :nono:
Dropped an email to support as soon as I spotted it and Simon sorted it out straight away. :thup:
I wonder how many other customers have had the same problem?
:D If my billing reverted to my old package it'd be cheaper! Ooh, I've alerted them haven't I? (My usage has gone down, substantially).