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Technical News & Discussion => Broadband, Internet & General Computer News & Discussion => Topic started by: Glenn on May 18, 2015, 11:08:11

Title: New process for switching ISP from 20th June
Post by: Glenn on May 18, 2015, 11:08:11
http://www.ispreview.co.uk/index.php/2015/05/a-guide-to-switching-uk-broadband-and-phone-provider-after-june-2015.html
Title: Re: New process for switching ISP from 20th June
Post by: Technical Ben on May 18, 2015, 11:21:38
Hmmmm. I can see who this is protecting...  :(
Though this may help:
Quote7. Should the consumer change their mind then, with effect from the start of this process, they will have a minimum of 10 working days to contact the new (gaining) ISP and stop the switch.

Meanwhile consumers who fear that they've become a victim of slamming (i.e. being switched without your knowledge or consent) should instead contact their existing (losing) provider, which will use Ofcom's Cancel Other process to stop the order going ahead. Consumers are also advised to contact the gaining provider too.
Title: Re: New process for switching ISP from 20th June
Post by: nowster on May 18, 2015, 11:33:55
I've known BT Retail to be especially persuasive, and then lock you into a contract that's near-impossible to get out of.
Title: Re: New process for switching ISP from 20th June
Post by: zappaDPJ on May 18, 2015, 14:12:43
Quote from: nowster on May 18, 2015, 11:33:55
I've known BT Retail to be especially persuasive, and then lock you into a contract that's near-impossible to get out of.

We get called at least once a month from a call centre working on behalf of BT. The list of lies they tell in order to get you to sign up is ridiculous, I guess they are on commission.
Title: Re: New process for switching ISP from 20th June
Post by: pctech on May 20, 2015, 23:04:34
Hmmmm, I can see a fair few cases of broadband slamming occuring.