IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Broadback on Sep 27, 2014, 14:25:40

Title: broadband usage
Post by: Broadback on Sep 27, 2014, 14:25:40
Since last logging into IDnet they have revamp their web page. I cannot see how I find my usage any more, I'm sure it is there somewhere, but I cannot see!  :(
Title: Re: broadband usage
Post by: Clive on Sep 27, 2014, 14:46:26
It's on the Dashboard but you haven't scrolled down far enough.  When you reach Broadband, you will see it to the right of the phone number you are using for it.  :)
Title: Re: broadband usage
Post by: Broadback on Sep 27, 2014, 14:57:09
I still cannot see it. All the details of my phone package are there but little information about my broadband, certainly I can find not usage. Obviously I am acting dim, no bit surprise!
Title: Re: broadband usage
Post by: Clive on Sep 27, 2014, 15:51:56
Strange.  What I have is as follows:

Broadand
ID           Telephone           Username                    Package   
         
50461   016567****   016567****@idnet   R Home Plus (ADSL2+)   View Details View Usage Upgrade Package
Title: Re: broadband usage
Post by: zappaDPJ on Sep 27, 2014, 16:54:44
You'll probably have to phone support. I had what sounds to be the same issue and the reason I couldn't find my usage is that it wasn't there to find. It had to be added.
Title: Re: broadband usage
Post by: Broadback on Sep 27, 2014, 17:00:16
Where as I have:
ID        Telephone           Username    Package

41xxx    01782 3*****   jc@ *****

Nothing under package at all.

Perhaps I should contact the help desk.

Thanks for your help Clive.
Seems like I need to, thanks Zappa
Title: Re: broadband usage
Post by: Broadback on Sep 27, 2014, 17:02:11
Whoops, finger trouble,I washed my hands to day and cannot do a thing with them! the 8's should be *'.
Title: Re: broadband usage
Post by: Simon on Sep 27, 2014, 19:56:24
They are now.  :)