Hi all,
My connection has been fine since the Apple fuss died down, but today I'm seeing terrible speeds again.
I usually get a steady 75 Mb/s down but all morning have been getting 9-12.
I'm also seeing packet loss since mid-morning. Anyone else having any problems?
(http://www.thinkbroadband.com/ping/share-large/2d272f70cbb05a7edb1dfed33a8d2432.png)
Yes same packet loss here. Speeds fine - just doesn't respond as snappily as usual.
(http://www.thinkbroadband.com/ping/share-thumb/07eed6b3035d60c5344d52b186f61f07-25-10-2013.png) (http://www.thinkbroadband.com/ping/share/07eed6b3035d60c5344d52b186f61f07-25-10-2013.html)
Pretty much a match for my BQMs- see sig.
I'd guess that extra BT bandwidth (http://www.idnetters.co.uk/forums/index.php/topic,31430.msg719266.html#msg719266) isn't in place yet :(
I've just seen several IDNet TBBQMs they are all showing packet loss again. Sorry if it was me as I've just put Mavericks on my wife's laptop.
More confirmation here:
http://craigswebsites.co.uk/ping/
Packet Loss and slow speeds here..
(http://www.speedtest.net/result/3056333180.png) (http://www.speedtest.net/my-result/3056333180)
Thanks all.
I'm glad it's not just my connection, but does anyone have any idea why?
I spoke to support but they suggested posting here and letting them know if it wasn't better by mid-afternoon.
I had hoped for more than that.
I think once our year is up (FTTC) we'll be switching to Zen.
The response from Simon at IDNet was related to capacity on the BT host link for which he apologised. I presume they may or may not increase this capacity as presumably once this Apple update dies down there will be room for everyone. As highlighted in another thread a few FTTC users downloading 10Gb each to update one machine each is going to have a significant impact. Certainly I've used probably an extra 40Gb in the last few days.
Understood, however the problem isn't only isolated to Apple.
Microsoft, Adobe, Sky TV and many others mean that more users are going to make greater use of their bandwidth allowance.
This problem will increase. When the next major sporting event begins, the same will happen. And IDNET need beef up their infrastructure to deal with this.
I have remote access to four people's machines for support purposes, and they all use TB's quality monitor. Between them they're using three other networks. None of them saw any issue whatsoever this week. They simply weren't affected - no packet loss, no slowdowns.
IDNET could and should be doing better.
I agree with Dave, this is a very important issue and one that is bound to get worse. I can't continue with certain days being filled with packet loss as I host a weekly radio show that requires good latency. I'm not going live this evening but still need to play a replay so hoping it clears by then.
I'm sure IDNet will be looking at what can be done though and hopefully they can address this soon to avoid future problems.
Quote from: Steve on Oct 25, 2013, 13:12:00as presumably once this Apple update dies down there will be room for everyone.
I don't think that argument holds water.
IDNet claim that there is zero contention within their own network. Whilst this may be true under "normal" conditions the last few days indicate that it's a bit too close to contended for comfort... I'm quite happy to ignore the hit on the evening of Mavericks' release, but it should have dissipated by now as, in effect, statistics takes over.
Dave and James also make very valid points.
I got the impression from Simon_idnet's post that more BT capacity was to be installed... I may be mistaken and anyway I've no idea how long it takes to kick BT into anything approaching activity.
I wonder what the 31st is going to be like this month when Battlefield 4 is available for pre-loading. The beta was 5gb, just imagine what the whole game is going to be :eek4:
Hoping the packet loss is cleared time the 1st Nov so I can play some BF4 ;D
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| home.gateway.home.gateway - 0 | 135 | 135 | 0 | 0 | 0 | 0 |
| telehouse-gw2-lo1.idnet.net - 8 | 103 | 95 | 29 | 36 | 188 | 29 |
| 212.69.63.184 - 10 | 99 | 90 | 28 | 31 | 84 | 32 |
| redbus-gw5-gi2-1276.idnet.net - 11 | 98 | 88 | 28 | 32 | 45 | 36 |
| redbus-gw1-gi5-0-301.idnet.net - 16 | 83 | 70 | 0 | 34 | 85 | 32 |
| www.idnet.net - 7 | 107 | 100 | 28 | 32 | 83 | 29 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Hi, new member here having just joined IDNet last week.
I migrated from BT Infinity 2 and had rock solid 75Mb/17Mb connection for 18 months ever since the upgrade to Infinity 2. I joined IDNet last week on Thursday and suffered a drop in speed to about 45Mb on the first day (Thursday) whilst maintaining an upload of about 17Mb. The download speed recovered the next day and remained consistent at about 74Mb since then - until today. My download speed has dropped today to about 18Mb but the upload remains at 17Mb when using speedtest.net. I then carried out a BT Wholesale test which gave me a download of 14Mb and upload of 16Mb.
I'm not so sure that the problem lies with IDNet because, AIUI, the BT Wholesale test bypasses the IDNet interconnection and connects directly to BT's servers. I went on to take the additional tests and when it came to the TAP3 test, I just got a Java server error messge instead of any results. Consequently the current problems might actually be within BT's backbone, as seen from my end.
Clearly something is amiss somewhere :welc: :karma:
Quote from: Renfrew on Oct 25, 2013, 17:25:24AIUI, the BT Wholesale test bypasses the IDNet interconnection and connects directly to BT's servers.
I think that applies to some types of connection (can't remember the details), but not to most and not to IDNet. But I could be wrong.
Quote... when it came to the TAP3 test, I just got a Java server error messge instead of any results.
That's quite common, I get it about one test in three at a guess- the BT speedtests are not the best-written pieces of code on the internet. The "Back" button usually cures it by re-running the test.
I know I've suggested speedtests are for entertainment purposes only, but this is taking it a bit far:
TBB on my 40/10 connection gives me 13Mbps download and 24Mbps upload, consistently. Ethernet connection. And, no, I've not read it wrong. My connection is no problem to me but this is silly. The beta Android, wireless tester and BTw, gives a "normal" result though despite the same packet loss as everyone else.
Quote from: mervl on Oct 25, 2013, 22:51:07
I know I've suggested speedtests are for entertainment purposes only, but this is taking it a bit far:
TBB on my 40/10 connection gives me 13Mbps download and 24Mbps upload, consistently. Ethernet connection. And, no, I've not read it wrong. My connection is no problem to me but this is silly. The beta Android, wireless tester and BTw, gives a "normal" result though despite the same packet loss as everyone else.
Some AV's mess with certain speed test sites, try disabling your AV and re running.
Quote from: Bill on Oct 25, 2013, 17:38:45
I think that applies to some types of connection (can't remember the details), but not to most and not to IDNet. But I could be wrong.
Thanks for that. I confess that I had assumed that IDNet used the WBMC service from BT Wholesale. If I am wrong, or if the WBMC service doesn't behave as I thought regarding connectivity to BT's test servers, I'd like to learn more?
Quote from: Renfrew on Oct 26, 2013, 00:50:28I'd like to learn more?
So would I :P
I've raised the question over on thinkbroadband (here (http://forums.thinkbroadband.com/general/t/4277917-bt-speedtester.html), for anyone who wants to follow it firsthand), there are people over there who, unlike me, know what they're talking about!
Quote from: Bill on Oct 26, 2013, 06:52:38
So would I :P
I've raised the question over on thinkbroadband (here (http://forums.thinkbroadband.com/general/t/4277917-bt-speedtester.html), for anyone who wants to follow it firsthand), there are people over there who, unlike me, know what they're talking about!
Thanks again - I'll go and take a look. FWIW, my router lost connectivity to IDNet at about midnight last night but came back up later. Since then my speeds appear to have returned to normal without signs of packet loss.
There is a news item over on TB saying that the O2/Be wholesale service is to cease by Feb 2014 and all connections will be transferred to SKY.
http://www.thinkbroadband.com/news/6127-be-o2-wholesale-services-to-shut-by-end-of-february-2014.html (http://www.thinkbroadband.com/news/6127-be-o2-wholesale-services-to-shut-by-end-of-february-2014.html)
I believe iDNet used the Be wholesale service and, whilst I may have missed it, I don't recollect any announcement from them about the implications of the SKY takeover for their network. According to the news item, smaller operators are moving to TalkTalk wholesale.
Could it be that behind the scenes at iDNet they are rejigging the network due to this changeover, and this is currently having an impact on speeds? Apple updates may just be a symptom of the problems they are currently having as Simon and the gang try to optimise the network.
Quote from: Tacitus on Oct 26, 2013, 08:06:40
There is a news item over on TB saying that the O2/Be wholesale service is to cease by Feb 2014 and all connections will be transferred to SKY.
I noticed that too... it could be that IDNet are directly contacting those affected via email, in which case those not affected wouldn't know about it.
Quote from: Tacitus on Oct 26, 2013, 08:06:40
There is a news item over on TB saying that the O2/Be wholesale service is to cease by Feb 2014 and all connections will be transferred to SKY.
theres a bit in that article Any users on O2/BE Wholesale services are advised to contact their their broadband provider to discuss options.
Do we have to ask whats happening or would it be good if IDNet could keep us informed,even if its nothing
(http://www.thinkbroadband.com/ping/share-thumb/7336e1073ebae95160c6cb87b22095b7-01-10-2013.png) (http://www.thinkbroadband.com/ping/share/7336e1073ebae95160c6cb87b22095b7-01-10-2013.html)
Not sure when the release was made public, but looking at the TBB item i.e. 17:24 yesterday we won't hear anything from IDNet yet.
Dont know if mine is good or not but have noticed for some time now the min latency is higher than it used to be
TBB help says The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox.
Quote from: Baz on Oct 26, 2013, 09:02:47but have noticed for some time now the min latency is higher than it used to be
So has mine, but I've put it down to the DLM having its usual winter blues... there've been some comments over on tbb that BT may have been remotely updating the firmware on their FTTC modems to handle vectoring when it's introduced.
If it's true, that may be having an effect.
Quote from: Steve on Oct 26, 2013, 08:58:42
Not sure when the release was made public, but looking at the TBB item i.e. 17:24 yesterday we won't hear anything from IDNet yet.
I doubt we would this soon, but iDNet must have been aware of the likelihood of this happening and must surely have some contingency plan in place. They may already be working on moving stuff over hence the (probably temporary) problems of congestion. Whether or not they are moving their Be link over to TT wholesale, as the article suggests other small ISPs are doing, must remain conjecture.
From comments I've seen elsewhere, TT wholesale are not that bad - it's the retail arm that has a poor reputation.
Is anyone managing to get full speed from TBB? I'm finding that the speed tester gives lousy results single threaded (10Mb/s) but normal results multi-threaded (62Mb/s). Downloading test files gives around 900kB/s for each file no matter how many I kick off. This is reminiscent of last October when a configuration error throttled single threaded downloads.
In this case it seems specific to TBB. I can download files from Microsoft at over 5MB/s (over 40Mb/s). Unfortunately trace routes are too different due to my route to TBB being IPv6:
# Host Sent Recvd Best Avg Worst
1 2a02:68:85a3::ffff 15 15 0ms 2ms 5ms
2 gi4-47-10-star1.bdr-rt3.thdo.ncuk.net 15 15 0ms 10ms 133ms
3 4d-gw.thdo.ncuk.net 15 15 0ms 0ms 0ms
4 2a02:390:0:ff00:e25f:b9ff:fe5b:f41b 15 15 0ms 2ms 14ms
5 2a02:390:feed:6c03:4432:4884:4c43:daba 15 15 20ms 21ms 21ms
And the route to Microsoft.com is over 12 hops but I gave up waiting :eyebrow:
Quote from: Bill on Oct 26, 2013, 09:09:53
So has mine, but I've put it down to the DLM having its usual winter blues... there've been some comments over on tbb that BT may have been remotely updating the firmware on their FTTC modems to handle vectoring when it's introduced.
If it's true, that may be having an effect.
That from what I read seems to be in two stages, one to the cabinet and then to the modem, but seems to be showing up on HG612's most notably as it removes the GUI. ECI cabinets are being updated it seems as well but no idea about ECI modems as you cant tell really. No sure if its for vectoring as ECI cabinets would need major work from what I have read as BT put M41's in not the V41's which can do Vectoring. ::) Nice and short sighted. Huawei cabs I think are better set to have vectoring turned on.
Huh. Seems to be sorta back to normal now.
(http://www.thinkbroadband.com/speedtest/button/138281398805033246381.png)
Give or take the front of the graph it settles down to the right kind of speed eventually.
What a day it's been.
First the router that's been fine for the last three months gets a cob on and refused to play any more. Then it takes half an hour to work out why my mail server wasn't contactable from outside and could see some but not all the internet(*). Then its web interface wouldn't work on port 80 which turned out to be a web publishing service that up 'till now had coexisted quietly but decided that today it was going to claim port 80 for Queen and country :eyebrow:
:comp:
(*)The router I'm using now has IPv6 enabled and of course that auto configured whereas the static IPv4 settings were configured to the wrong subnet.
Speeds down to around 6Mbps again. Ho hum, what's new!!!! :dunno:
Time now 11.15, speed dropped to 3Mbps.
(http://www.speedtest.net/result/3062387525.png) (http://www.speedtest.net/my-result/3062387525)
Not good on an 80/20 line :(
(http://www.thinkbroadband.com/speedtest/button/138296256509066411216.png) (http://www.thinkbroadband.com/speedtest/results.html?id=138296256509066411216)
(http://www.thinkbroadband.com/ping/share-thumb/47f8a9ad8b3b36b7a260340f7749ce19-28-10-2013.png) (http://www.thinkbroadband.com/ping/share/47f8a9ad8b3b36b7a260340f7749ce19-28-10-2013.html)
:mad:
There's a lot of BT issues today, which is no surprise http://status.zen.co.uk/broadband/
All the TBBQMs from IDNet are showing packet loss that I can see, a plusnet one looks ok which possibly doesn't mean much when you look at the list of BT faults.
Down to 1.7Mbs now. Fondly eyeing my dial up modem ATM. :eek4:
Quote from: Steve on Oct 28, 2013, 12:37:18
There's a lot of BT issues today, which is no surprise
MBORC declaration on its way? :eek4:
Just to concur with current observations:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| FTTC-IDNET - 0 | 151 | 151 | 0 | 1 | 3 | 2 |
| telehouse-gw2-lo1.idnet.net - 4 | 131 | 126 | 13 | 14 | 32 | 14 |
| 212.69.63.247 - 4 | 131 | 126 | 13 | 15 | 64 | 14 |
| redbus-gw2-gi3-331.idnet.net - 5 | 128 | 122 | 13 | 13 | 15 | 13 |
| redbus-gw1-gi5-0-301.idnet.net - 5 | 127 | 121 | 13 | 14 | 16 | 15 |
| www.idnet.net - 4 | 131 | 126 | 13 | 13 | 17 | 14 |
|________________________________________________|______|______|______|______|______|______|
The loss is occurring before London, or at least before any visible IDNet hops. Same problem as the other day. Got to be with the BT backhaul somewhere? Why are we getting no official word about this? It's not affecting my second (BT) FTTC connection, so something's up with IDNet's specific setup, either capacity with BT or BT's own equipment failing for IDNet customers.
Pat
There has been a response from IDNet in this forum the current problem is due to the lack of capacity on the BT Hostlink to the IDNet network.
My connection currently has so little throughput on the downstream I can't get a BT speed test to complete.
(http://www.speedtest.net/result/3062871773.png)
(http://www.thinkbroadband.com/ping/share-thumb/4549c0913f9f121ce880f800e991a45e-28-10-2013.png) (http://www.thinkbroadband.com/ping/share/4549c0913f9f121ce880f800e991a45e-28-10-2013.html)
[EDIT] In fact at the time of posting I've had to resort to using the mobile theme to browse these forums.
Quote from: Steve on Oct 28, 2013, 15:29:14
There has been a response from IDNet in this forum the current problem is due to the lack of capacity on the BT Hostlink to the IDNet network.
Hi Steve,
Can you point me towards IDNet's response because I can't find it?
Quote from: Renfrew on Oct 28, 2013, 15:46:41
Hi Steve,
Can you point me towards IDNet's response because I can't find it?
Hopefully it's here: http://www.idnetters.co.uk/forums/index.php/topic,31430.msg719266.html#msg719266
My connection seems to be recovering now.
The BT-IDNet connection has been turned up to 11 then ;D
https://btbusiness.custhelp.com/app/service_status_consumer/ss_cat/2468,2470 (https://btbusiness.custhelp.com/app/service_status_consumer/ss_cat/2468,2470) Also :eek4: I expect windows 8.1upgrading might have an effect as well as Apple. ;D
Recovering a little now:
(http://www.thinkbroadband.com/speedtest/button/138297931854211061886.png) (http://www.thinkbroadband.com/speedtest/results.html?id=138297931854211061886)
Still not sure how this can happen regularly when IDNet say of their service on their "About Us" pages: "All external circuits are duplicated to ensure redundant failover in the event of an outage. ...
The core network and external connectivity is monitored 24/7 with alerts issued to duty engineers in the event of a failure or unusual traffic event. Where a circuit regularly reaches 70% utilisation the capacity of that link is increased to provide sufficient headroom again." My bold. Is that correct? What is an engineer expected to do if notified of an "unusual traffic event"? Or is it just that the 70% threshold no longer seems to provide sufficient headroom to meet the expectations of customers?
I've probably missed it but has their response told us what is shown by their own monitoring, but if someone could draw our attention to it, it might help the customer confidence.
Quote from: mervl on Oct 28, 2013, 17:02:26
Still not sure how this can happen regularly when IDNet say of their service on their "About Us" pages: "All external circuits are duplicated to ensure redundant failover in the event of an outage. ...
The core network and external connectivity is monitored 24/7 with alerts issued to duty engineers in the event of a failure or unusual traffic event. Where a circuit regularly reaches 70% utilisation the capacity of that link is increased to provide sufficient headroom again." My bold. Is that correct? What is an engineer expected to do if notified of an "unusual traffic event"?
I've probably missed it but has their response told us what is shown by their own monitoring, but if someone could draw our attention to it, it might help the customer confidence.
What an absolutely wonderful idea........ Come on IDNet, feed us mushrooms!!!!
Their response suggested that they were going to ask BT for more capacity (I presume on the host link). I've no idea on the timescale of this though.
Quote from: Tacitus on Oct 26, 2013, 08:06:40
There is a news item over on TB saying that the O2/Be wholesale service is to cease by Feb 2014 and all connections will be transferred to SKY.
http://www.thinkbroadband.com/news/6127-be-o2-wholesale-services-to-shut-by-end-of-february-2014.html (http://www.thinkbroadband.com/news/6127-be-o2-wholesale-services-to-shut-by-end-of-february-2014.html)
I believe iDNet used the Be wholesale service and, whilst I may have missed it, I don't recollect any announcement from them about the implications of the SKY takeover for their network. According to the news item, smaller operators are moving to TalkTalk wholesale.
Could it be that behind the scenes at iDNet they are rejigging the network due to this changeover, and this is currently having an impact on speeds? Apple updates may just be a symptom of the problems they are currently having as Simon and the gang try to optimise the network.
Tis why dear friends I posted this http://www.idnetters.co.uk/forums/index.php/topic,31447.0.html as although I'm not on IDNet I do have an O2 Wholesale connection.
I've started discussions with my ISP about my options but they say nothing really needs to be done until the New Year so I'd not panic just yet.
I suspect IDNet have either contacted affected customers as my ISP did or are currently working on a contract with an alternative supplier and/or getting the physical link(s) from said supplier in place to deliver the traffic to their gateways before they do so.
(http://www.thinkbroadband.com/speedtest/button/13829986681670766328.png) (http://www.thinkbroadband.com/speedtest/results.html?id=13829986681670766328) (http://www.thinkbroadband.com/ping/share-thumb/699b87773a7ecb653725a08436f17054-28-10-2013.png) (http://www.thinkbroadband.com/ping/share/699b87773a7ecb653725a08436f17054-28-10-2013.html)
At this time of the evening! :mad: :mad:
Mines fine at the moment, Bill :dunno: Although I have probably now tempted fate
So is mine now (well, nearly). Wonder if that bad patch was due to BT repairing things? :dunno:
Quote from: Bill on Oct 28, 2013, 23:05:34
So is mine now (well, nearly). Wonder if that bad patch was due to BT repairing things? :dunno:
I have avoided being online today as it was my birthday, missed all the slowdowns. tbh I am really not very impressed. IDNet must know when they are getting close to needing to buy more capacity from BT if all their blurb about network monitoring is true... :sigh:
Happy Birthday, Gary! :hbd1: :hb5: :hbd3:
Thanks Simon, after issues with my mother and her drinking it was a bad day but that made me smile ;) Cheers :thumb:
My downstream has recovered but my upstream is still half at around 8 Mbps, it's usually around 16-17 Mbps.
Just for Gary:
:hapbir: :hbd9:
Now I'm going to bed :P
Thanks Bill :thumb:
Happy Birthday Gary, I hope you had a great day :)
All the very best Gary :hbd58:
A belated :hbd1: Gary!
Thanks Everyone, you all made my day, I mean that too :)
:hapbir: Gary.
Quote from: Gary on Oct 29, 2013, 08:06:13you all made my day
Maybe IDNet can come up with a belated birthday present... in the form of some more bandwidth on the BT hostlink :P
Right, now we're back on topic ;D
Quote from: Bill on Oct 29, 2013, 08:57:29
Maybe IDNet can come up with a belated birthday present... in the form of some more bandwidth on the BT hostlink :P
Right, now we're back on topic ;D
Yes please id love more bandwidth as a belated happy birthday, Bill. ;) After all I pay enough for it :eyebrow:
Shot up to 74Mbps in the early hours. Now back to 20Mbps. I pay £45.00 pm for this cr*p!
Yeah I know, IDNet are wonderful and keep us all fully informed and I am fully aware that
Apple users are the cause of most of the problem coupled with problems with 'me pipes ducky.'
Rant over, I won't bother posting on the subject anymore and just put up with it!!!!! :dunno:
We're expecting some more bandwidth from BT on Thursday. BT's lead-time is 5 working days. I have no idea why it takes them so long to key-in a minor software change. Nor why it appears that BT's computers are incapable of working at weekends. Their lead-time for everything is 5 *working* days...
Over the past week we've seen traffic from Akamai (who host content for Apple, the BBC and others) more than double which is more than we saw during the Olympics! We were expecting traffic from them to start drtopping off by now but the cautious upgraders (who wait a few days in case problems are reported) coupled with the fact that for very many commuters yesterday was a "work at home" day seems to have generated a lot of traffic for the BBC News site.
Hi Simon, thanks for the update. :)
Thanks Simon :thumb:
Quote from: Simon_idnet on Oct 29, 2013, 09:56:03I have no idea why it takes them so long to key-in a minor software change. Nor why it appears that BT's computers are incapable of working at weekends. Their lead-time for everything is 5 *working* days...
Probably haven't updated the Operating Procedures since the days when new copper wires had to be put in :(
Cheers Simon :thumb:
Um, useful to know that traffic can go unpredictably barmy: looks like I need to improve my self-management traffic control then :fingers:
Quote from: Steve on Oct 25, 2013, 13:12:00
The response from Simon at IDNet was related to capacity on the BT host link for which he apologised. I presume they may or may not increase this capacity as presumably once this Apple update dies down there will be room for everyone. As highlighted in another thread a few FTTC users downloading 10Gb each to update one machine each is going to have a significant impact. Certainly I've used probably an extra 40Gb in the last few days.
I'm late to the party (AFAIK all fine here and has been. :) ) but it's all down hill from here. Games, videos, software, it's all 10s and 10s of GBs now. Was 1-2gb or 5-6gb just a couple of years back, but now I'd not be surprised if we see near 100GB downloads coming up in the next year or two. :o
PS, though it sounds crazy, you can already drop 300 or more MB off Apples update by removing the HD screensavers/desktop images. Now just imagine MS/Apple/Sony providing 2 or more "free Blue Ray movies" in the next update. :swoon:
well my download speed is at 18Mbps don from 69Mbps, Latency is awful. >:( I know they are awaiting bandwidth but I really expected better than this at this price level tbh. Maybe my expectations are set to high, who knows. lets hope its sorted by whenever its meant to be... :mad:
Quote from: Technical Ben on Oct 29, 2013, 12:12:28
I'm late to the party (AFAIK all fine here and has been. :) ) but it's all down hill from here. Games, videos, software, it's all 10s and 10s of GBs now. Was 1-2gb or 5-6gb just a couple of years back, but now I'd not be surprised if we see near 100GB downloads coming up in the next year or two. :o
PS, though it sounds crazy, you can already drop 300 or more MB off Apples update by removing the HD screensavers/desktop images. Now just imagine MS/Apple/Sony providing 2 or more "free Blue Ray movies" in the next update. :swoon:
I will be downloading BF4 soon and that's 30GB, then there's a patch for 700mb, plus DLC coming in a month time, that'll be another few gigs..
I can't understand why Idnet seem to be having all these speed problems. When I left and moved to BT I was concerned that my speed would not be stable so I only went for Infinity 1. Max download speed is set at 38mbps and whenever I check (which is not very often) I am usually stuck on 37.5mbps. :D My ping is usually less than 10 and my upload about 9mbps.
Quote from: psp83 on Oct 29, 2013, 15:11:57
I will be downloading BF4 soon and that's 30GB, then there's a patch for 700mb, plus DLC coming in a month time, that'll be another few gigs..
Hey, get in line. It's my turn to use the Internet tonight ;D
I'm not having too many issues right now but it wasn't particularly good this afternoon. Let's hope the increased bandwidth on order solves the issue :fingers:
Quote from: zappaDPJ on Oct 29, 2013, 17:59:04
Hey, get in line. It's my turn to use the Internet tonight ;D
I'm not having too many issues right now but it wasn't particularly good this afternoon. Let's hope the increased bandwidth on order solves the issue :fingers:
Hehe :laugh:
I've not got my CD key through yet so can't pre load it at the mo, so you should be safe for tonight :P
But yeah the last few days hasn't been that good for me either, especially when FTP times out because of dropped packets.
Also makes remote access a pain in the butt!
I'm having very similar issues unfortunately.
Sorry Zap, I will have to take what I said back, you won't be safe tonight... I just got my email through with the CD key :evil:
Don't worry everyone, I won't take your bandwidth yet, I will start it after midnight ;D
:lol:
Quote from: psp83 on Oct 29, 2013, 19:16:06
Don't worry everyone, I won't take your bandwidth yet, I will start it after midnight ;D
You'll have Lona after you taking her post midnight bandwidth. :evil:
Quote from: Glenn on Oct 29, 2013, 19:57:25
You'll have Lona after you taking her post midnight bandwidth. :evil:
Hehe, Guess I'm in trouble then
(http://psp83.co.uk/pics/BF4.jpg)
:P
:hide:
Quote from: Den on Oct 29, 2013, 17:49:25
I can't understand why Idnet seem to be having all these speed problems.
BT have masses more bandwidth, so do Sky - it looks like 1TB!. The vast majority of "normal" customers whose demands are modest don't join Idnet - their price premium isn't worth it for their use. Even A&A with the same capacity don't have the same issue, presumably because they have a more balanced user profile. IDNet advertise their service for the high demand user (and actively discourage the rest, which might give them a more balanced user profile), so it's not surprising they get them! (Well not to anyone bar IDNet, apparently!). :-\ And perhaps compounded things when speeds and their allowances increased by thinking that no-one would take advantage (or that they would soon get bored which, of course, they didn't)!!
IDNet have acknowledged the issue, ordered more capacity for their hostlinks and are waiting for BT to provision it, what more do you expect them to do?
Nothing they can do except what they're doing - it's the consequence of their position in the market. Unfortunately, the broadband market set up by Ofcom is squeezing out the small specialist guys, it's the downside of competition; the market is always moving. I just think it explains why IDNet appear to have this "issue" and others don't, which seems to vex a few people. Much is rightly made of the absence of traffic shaping, but one consequence can be congestion which can be more capricious - it was why traffic shaping was introduced in the first place, albeit to be misused too. Nothing is perfect.
Quote from: pctech on Oct 30, 2013, 01:19:07
IDNet have acknowledged the issue, ordered more capacity for their hostlinks and are waiting for BT to provision it, what more do you expect them to do?
They could update the status page to let other people know that don't check the forum and are noticing issues...
Quote from: pctech on Oct 30, 2013, 01:19:07
IDNet have acknowledged the issue, ordered more capacity for their hostlinks and are waiting for BT to provision it, what more do you expect them to do?
tbh Mitch, they should have been aware they were in this position before it happened, after all they do say "All external circuits are duplicated to ensure redundant failover in the event of an outage. The core network and external connectivity is monitored 24/7 with alerts issued to duty engineers in the event of a failure or unusual traffic event. Where a circuit regularly reaches 70% utilisation the capacity of that link is increased to provide sufficient headroom again. :eyebrow:
Quote from: Den on Oct 29, 2013, 17:49:25
I can't understand why Idnet seem to be having all these speed problems.
Because they are not a multi million pound organisation that can buy huge amounts of bandwidth, Den. Thats a good possibility ::)
Download speed 28.78 upload 17.07 Download speed at 8am was 69.20Mbps Do we have any idea when this is being sorted? I thought it was Thursday. :sigh:
It's is still Thursday. ;)
Sorry to say that my BB transfer speed has plummeted yet again today. Normally around 70Mb or so - the TBB test is currently not even reaching 7. That's a 10th of the normal. :'(
Nice to hear that this is being addressed by idnet - but if it does carry on I may have to look at other options since I need a fast link as I regularly work from home.
Pretty bad today
(http://www.speedtest.net/result/3070054146.png) (http://www.speedtest.net/my-result/3070054146)
Quote from: Simon on Oct 31, 2013, 16:04:13
It's is still Thursday. ;)
I know Simon but this has been going on for ages and I would had hoped we might get news from idnet about this earlier rather than later. This is ruining downloads of films etc from Sky on demand. I'm on 10-27Mbps right now, it should be 69Mbps, latency is horrible. I spent a year having issues which FTTC cured, only to now have more and to be paying more for the privilege. >:(
Gary - I completely agree. This has gone far beyond what's reasonable.
Quote from: davecollins on Oct 31, 2013, 17:13:04
Gary - I completely agree. This has gone far beyond what's reasonable.
I know they need more bandwidth but surely they should have seen this coming and have made sure there was before it effected us, that seems logical. Also its 5pm on a Thursday and no update to the issue which I think is even more frustrating. I would rather a 'no it didnt happen' than silence. I'd rather a 'it will be done by midnight and all we be back to normal' tbh :sigh:
Agreed. This isn't rocket-science. Keeping customers informed is easy, effective and sensible. Failure to do so pushes them away. When our contract is up we'll be moving to Zen.
Just checked my router logs, I had a resync at 5pm and now I am back to 67Mbps, probably lost 2Mbps because of the time of day of the resync so maybe all is fixed now :fingers:
It's not just the low throughput I'm finding to be a problem. 2.8Mbp/s (my last speed test) should be more than enough to use voice comms but it's not. Perhaps it's the packet loss (hitting 17% today) or maybe there's another factor but voice comms is unusable. I'll be watching very carefully tomorrow assuming the extra capacity kicked in today.
Quote from: zappaDPJ on Oct 31, 2013, 17:37:03
It's not just the low throughput I'm finding to be a problem. 2.8Mbp/s (my last speed test) should be more than enough to use voice comms but it's not. Perhaps it's the packet loss (hitting 17% today) or maybe there's another factor but voice comms is unusable. I'll be watching very carefully tomorrow assuming the extra capacity kicked in today.
Same here, Zap although its flying along now. Hopefully it will stay that way.
I'm seeing less packet loss but poor speeds. Around 39 download. Looks like the packet loss may be clearing though. For now.
(http://www.thinkbroadband.com/ping/share-thumb/73e63f67e8a53b906e638365d875af57-31-10-2013.png)
It does seem ok at present. :fingers:
Quote from: Steve on Oct 31, 2013, 18:11:38
It does seem ok at present. :fingers:
Fastest its been in a while I have to admit, websites for me are flying as well as downloads.
For jobs like mine and Zaps, a good stable connection is needed, over the last week it has been terrible... causing loads of timeouts etc..
Things seems to be back to normal at the mo though, hopefully staying that way..
(http://www.speedtest.net/result/3070362468.png) (http://www.speedtest.net/my-result/3070362468)
Was that massive packet loss spike just after 7:30pm the new bandwidth going in? I'm getting such bad hangs in service tonight that I'm considering going to bed :(
(http://www.thinkbroadband.com/ping/share-thumb/c25d67d9620c2e453bf5dfeadd6038fa-31-10-2013.png)
The latter burst is not showing on mine currently.
That does appear to be a more local issue from what I can see.
No sign of it here either.
It seems that BT have not processed our order for increased bandwidth! We are trying to get the bottom of what has gone wrong and when it will be put right. Grrr
Quote from: Simon_idnet on Nov 01, 2013, 09:04:11
It seems that BT have not processed our order for increased bandwidth! We are trying to get the bottom of what has gone wrong and when it will be put right. Grrr
Great :( At this rate my line and many others will be unusable almost again, as zap said it should be fine at the lower speeds but its not, pages don't load gaming online is a mess. I really had hoped yesterday this had been sorted. Thanks for letting us know Simon, but I am unbelievably fed up of this now. I know you are trying to sort this out, I just thought IDNet would never have gotten to the position where this happened in the first place with all the networks monitoring tools.
We had anticipated the new Apple software being released but not that it would be given away for free. Add that together with the the size of OSX at 5.5GB plus 90Mb of OS7.0.3 and that has made for more traffic than the Olympics generated.
Quote from: Simon_idnet on Nov 01, 2013, 09:48:25
We had anticipated the new Apple software being released but not that it would be given away for free. Add that together with the the size of OSX at 5.5GB plus 90Mb of OS7.0.3 and that has made for more traffic than the Olympics generated.
I get that but its been a while now, and tbh other networks have coped. iOS 7.0.3 OTA was not that big at 90Mb. I guess its how many people update OTA compared with iTunes as that update version was over 1GB, I would have thought more use the OTA version but I could well be wrong. I think above all its the fact that other smaller networks seemed to have coped while IDNet didn't that has surprised people. It feels like capacity was close to the edge already. Anyway I hope it gets sorted soon. Thanks Simon and kick BT where it hurts for failing that upgrade. Its sad watching a line running at 67-69MBps slowly slide down the rungs each day, I'm at 45Mbps now and falling once more.
The packet loss has started again this morning, as it starts every morning. Download now down to 48 (instead of 75). I started this thread a week ago - but the problem began earlier. Getting very unhappy. Does anyone know how the cost would be calculated if I jump ship before the 12 month contract is up?
Hi
I wish I had your speeds, I am on 2mb line and at the moment the line is down to 288kbps and has been since yesterday evening, started yesterday am with a short burst to 3289 in the pm after speaking to IDNet.
Spoke to them this am again, they say they have done things!! have to wait until afternoon to see if it works, not very happy at the moment.
Rogerp
upload steady at 448
Quote from: davecollins on Nov 01, 2013, 11:23:45
The packet loss has started again this morning, as it starts every morning. Download now down to 48 (instead of 75). I started this thread a week ago - but the problem began earlier. Getting very unhappy. Does anyone know how the cost would be calculated if I jump ship before the 12 month contract is up?
Ask support , I believe it relates to the remaining months charged (of a 12 month contract) from BTw to IDNet for a single FTTC connection
I'm still happily plugging along at 4.5 mb and streaming stuff as well as downloading without a hitch. Who needs fibre. ;D :evil:
Quote from: cavillas on Nov 01, 2013, 12:55:20
Who needs fibre. ;D :evil:
Well you must be really constipated then, we all need our fibre... >:D
Still have bad performance. Worse now that all week. My questions to idnet support:
(1) Is anything actually being done?
(2) When will this be fixed?
(3) Why are we not being kept informed.
(4) Why are other networks not being affected in this way?
Bonus question: Does anyone at idnet actually care about how this is affecting their customers? You're doing yourself no favours here. Seriously - it's not difficult to keep people who pay you informed.
Simon_idnet has updated this thread twice this morning, OK there is nothing about degraded performance on the Status page though.
I doubt this will get fixed over the weekend, I could be wrong but I cant see it. My upload is now faster than my download :mad:
Well there goes my evening and weekend of Battlefield 4 playing :(
Quote from: Glenn on Nov 01, 2013, 15:29:09
Simon_idnet has updated this thread twice this morning, OK there is nothing about degraded performance on the Status page though.
But we're still in the dark, and we still don't know why idnet is the worst affected. These are important questions. We are, after all, paying customers.
When I first contacted idnet I was told to post my problem on this forum.
And here we are, a week later with the situation actually looking worse than before. My upload is faster than my download (again), and my only source of information is here.
This is poor service. Idnet used to be better but have well and truly dropped the ball on this one.
I'm sorry but I'm sick to death of reading of lazy ISP's everywhere blaming BT for everything. When something is important I check and try to anticipate problems. It may well be that IDNet couldn't have done anything more, but just blaming BT (or Apple, or anyone else that comes to mind) all the time does them, in my eyes at least, no favours. It's the business equivalent of "Am I bovvered?". We all get let down in life, usually more often than we would care to, but if we always make excuses we find ourselves with few friends left. Without BT, IDNet wouldn't have a business. BT fail sometimes, so who's claiming to be perfect?
That being said I realise I've a residential service without guarantees, and I don't drive my service to the limit (and don't expect to) so I've absolutely no problem whatsoever.
Agreed. I, however, am paying for "Enterprise Fibre". I'm not getting what I pay for.
:(
(http://www.thinkbroadband.com/ping/share-thumb/322694f33a601de430da3963dde10598-01-11-2013.png)
More or less identical to mine. Snap.
Quote from: Simon_idnet on Nov 01, 2013, 09:04:11
It seems that BT have not processed our order for increased bandwidth! We are trying to get the bottom of what has gone wrong and when it will be put right. Grrr
A little bit rough here but basically fine. The roughness might be me jigging around. I've opened a bottle of wine to celebrate getting a new job. The best bit is that I was only out of work for a month
and I got a nice payout from last employer. I is a happy bunny :)
:cheers:
(http://www.thinkbroadband.com/speedtest/button/138333081641527612457.png)
:congrats3:
:thumb:
:cheers2: :congrats:
Thanks for your congratulations. It was a bit of a surprise to me. Didn't think I'd done all that well on the interview but it seems that overall experience can counteract a lack of specific technical knowledge. Demonstrate the ability and willingness to learn and all else is less important it seems.
The only downside was having to drive back down the M1 this afternoon. Bloody Sheffield. Bloody Leicester. And why is that after being stationary for ten minutes you can be back up 70 within half a minute with no sign of anything wrong?
That's one of the great unanswered questions...
Quote from: andrue on Nov 01, 2013, 20:42:16
And why is that after being stationary for ten minutes you can be back up 70 within half a minute with no sign of anything wrong?
Standing wave, innit.
Our Bandwidth Upgrade Order failed due to a "systems error". We managed to get a new order processed into BTs systems yesterday. It has the default lead-time of 5 working days, as usual. We have explained that this is unacceptable and that we expect a manual expedite and have escalated this demand within BT. We apologies for the sub-standard performance for customers on BT 21CN circuits. Neither 20CN nor LLU are affected.
Quote from: Simon_idnet on Nov 02, 2013, 12:05:08
Our Bandwidth Upgrade Order failed due to a "systems error". We managed to get a new order processed into BTs systems yesterday. It has the default lead-time of 5 working days, as usual. We have explained that this is unacceptable and that we expect a manual expedite and have escalated this demand within BT. We apologies for the sub-standard performance for customers on BT 21CN circuits. Neither 20CN nor LLU are affected.
Thanks Simon. :thumb: update appreciated. Can you post when it has been completed please?
:laugh: :laugh: :laugh: :laugh: you have to laugh at BT really
they're that bad they're funny
Thanks a bunch BT. I just can't get on. Who do we email at BT to kick up the a*** I wonder? >:(
Quote from: Simon_idnet on Nov 02, 2013, 12:05:08
Our Bandwidth Upgrade Order failed due to a "systems error". We managed to get a new order processed into BTs systems yesterday. It has the default lead-time of 5 working days, as usual. We have explained that this is unacceptable and that we expect a manual expedite and have escalated this demand within BT. We apologies for the sub-standard performance for customers on BT 21CN circuits. Neither 20CN nor LLU are affected.
just going back to this from Simon, im on LLU and yes speed seems ok,has been better, but why does TBB graph show me getting high minimum latency,have been for a while now.Is there any thing I can do
(http://www.thinkbroadband.com/ping/share-thumb/f16bbdf7c9496a97f1aaf429af020cfc-03-11-2013.png) (http://www.thinkbroadband.com/ping/share/f16bbdf7c9496a97f1aaf429af020cfc-03-11-2013.html)
That's likely due to the connection between you and the exchange i.e. noise/interference and interleave being turned on possibly?
Quote from: Simon_idnet on Nov 02, 2013, 12:05:08
Our Bandwidth Upgrade Order failed due to a "systems error". We managed to get a new order processed into BTs systems yesterday. It has the default lead-time of 5 working days, as usual. We have explained that this is unacceptable and that we expect a manual expedite and have escalated this demand within BT. We apologies for the sub-standard performance for customers on BT 21CN circuits. Neither 20CN nor LLU are affected.
I might have a look at your LLU options come the Sky takeover of BE/O2. As I've got Sky at the exchange or TalkTalk. But of cause, I'll await on what the changes in the business are, and what you see best. :)
PS, could be worse. BT have been down the bottom of my road for 5 days now (can hear the grinders as I type, and it's like 100m away). They fitted new supplies to a new build property (was 3 parking bays before... oh the insanity of it) on Wednesday. Thursday morning the water pipe at the begging of the road, 20m away, burst. It might not be BTs fault, as the road out of town did have a massive burst on the mains about 3 weeks back, so it might have weakened further down. But all in all I counted 5 BT vans, one of which was massive, all parked next to the break trying to fix the cables on Friday. Gossip is it was BTOW who broke the pipes. Thakfully, I'm connected from the top of the road, so no problems. :laugh:
I'm seeing much better performance this weekend too, and the update is appreciated. I hope this continues - for now I'm almost happy :-)
(http://www.thinkbroadband.com/ping/share-thumb/df51fd363c324c38623c20bc95b1ce4b-03-11-2013.png)
Having gone almost all day with no issues I'm down to 28Mbps on a 68.2Mbps profile:( :sigh:
Yup - me too. Back down to 26. Again.
It is clear that there is a very high level of consumer dissatisfaction with the performance of the infrastructure, and the administration, of both BT OpenReach and BT Wholesale divisions throughout the country. That suggests to me, at least, that the ISP marketing of what consumers can expect might be, frankly, unrealistic. Does anyone on here, for instance, enjoy a consistent connection? Can IDNet realistically market something that relies on the public Wholesale and OpenReach networks as "Enterprise" broadband - or does it just promise too much??? It's not just the capacity issue. BT's engineers seem to be struggling to cope, and so do their back office administrative systems, both look under-resourced which looks like a financing problem. It looks perhaps like the ISPs, of which there are no shortage, are awash with the consumers cash, whilst the regulated sharp end is starved. Not a recipe for a healthy industry, I fear (though not unusual, I'll grant).
I give up :( :comp:
(http://www.thinkbroadband.com/ping/share-thumb/3a77e280a1f1fdb96382bbb1e25b9fd0-04-11-2013.png)
(http://www.pingtest.net/result/88807323.png)
QuoteTracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:
1 2 ms <1 ms 1 ms [ router login redacted ]
2 20 ms * 19 ms telehouse-gw4-lo1.idnet.net [212.69.63.98]
3 20 ms 20 ms 19 ms 212.69.63.247
4 * 20 ms 20 ms rt-lonap-b.thdo.bbc.co.uk [5.57.80.91]
5 * * * Request timed out.
6 * * * Request timed out.
7 * 20 ms * ae0.er01.telhc.bbc.co.uk [132.185.254.109]
8 * 20 ms 21 ms 132.185.255.140
9 20 ms * 20 ms www-vip.telhc.bbc.co.uk [212.58.251.195]
Trace complete.
(http://www.starckwords.com/images/igiveup.png)
There's a bit of packet loss on my line and the graphs are a bit lumpy but basically it's performing well for me still:
(http://www.thinkbroadband.com/speedtest/button/138359423454832716160.png)
Overall (the last 18 months) and ignoring the weird 60-day fault I had for a while I've been very pleased. I'd say both BT and IDNet have provided a very good service. Interestingly on the subject of that old 60-day fault:
http://community.plus.net/forum/index.php/topic,119346.msg1035401.html#new
Quote from: andrue on Nov 04, 2013, 19:49:38
There's a bit of packet loss on my line and the graphs are a bit lumpy but basically it's performing well for me still:
(http://www.thinkbroadband.com/speedtest/button/138359423454832716160.png)
Overall (the last 18 months) and ignoring the weird 60-day fault I had for a while I've been very pleased. I'd say both BT and IDNet have provided a very good service. Interestingly on the subject of that old 60-day fault:
http://community.plus.net/forum/index.php/topic,119346.msg1035401.html#new
By the time you do this speedtest the situation seems to be ok, same pattern every night in the week at the moment.
Quote from: mervl on Nov 04, 2013, 17:35:43
It is clear that there is a very high level of consumer dissatisfaction with the performance of the infrastructure, and the administration, of both BT OpenReach and BT Wholesale divisions throughout the country. That suggests to me, at least, that the ISP marketing of what consumers can expect might be, frankly, unrealistic. Does anyone on here, for instance, enjoy a consistent connection? Can IDNet realistically market something that relies on the public Wholesale and OpenReach networks as "Enterprise" broadband - or does it just promise too much??? It's not just the capacity issue. BT's engineers seem to be struggling to cope, and so do their back office administrative systems, both look under-resourced which looks like a financing problem. It looks perhaps like the ISPs, of which there are no shortage, are awash with the consumers cash, whilst the regulated sharp end is starved. Not a recipe for a healthy industry, I fear (though not unusual, I'll grant).
My connection was great on FTTC till this bandwidth issue, I imagine ones its in place it will be fine again.
I think given the explanation from simon@idnet we can expect a resolution before the end of the week, ok it's not been great performance wise lately but it has been recognised, not ignored and promised to be dealt with. I do wonder whether it may have been tough luck for a while longer with the 'big' players and similar problem.
Quote from: Steve on Nov 04, 2013, 21:56:06
I think given the explanation from simon@idnet we can expect a resolution before the end of the week, ok it's not been great performance wise lately but it has been recognised, not ignored and promised to be dealt with. I do wonder whether it may have been tough luck for a while longer with the 'big' players and similar problem.
Sky in my area over subscribed massive slow downs a month or two back, that cant have been fun, and as you say would we have gotten this sorted at all with them...
Quote from: Gary on Nov 04, 2013, 23:43:28
Sky in my area over subscribed massive slow downs a month or two back, that cant have been fun, and as you say would we have gotten this sorted at all with them...
Sky's main USP right now is additional content delivery through broadband, their new router even has pretty LED showing when that is happening. They cannot afford to have their network congested if that strategy is to be successful in the long term.
No matter what you think about Sky they have always invested heavily in infrastructure and content, I don't think they are going to change now, after all they have gone from not being an ISP at all to suddenly owning a massive LLU network.
Quote from: kinmel on Nov 05, 2013, 07:47:51
Sky's main USP right now is additional content delivery through broadband, their new router even has pretty LED showing when that is happening. They cannot afford to have their network congested if that strategy is to be successful in the long term.
No matter what you think about Sky they have always invested heavily in infrastructure and content, I don't think they are going to change now, after all they have gone from not being an ISP at all to suddenly owning a massive LLU network.
Sky may be good for some, in the region I was talking about, the slowdowns on fibre were awful, this was because they oversubscribed by being greedy and I am sure they will again. If sky uses call staff like the ones for their TV platform god help anyone calling in. At the hint of going off script they put the phone down :eyebrow:
I don't know if the problems here was the cause of me going over my bandwidth last month but I know I had to download a few big files about 4 times because they ended up being corrupted. I guess packet loss can cause this ???
Quote from: psp83 on Nov 05, 2013, 10:38:10
I don't know if the problems here was the cause of me going over my bandwidth last month but I know I had to download a few big files about 4 times because they ended up being corrupted. I guess packet loss can cause this ???
I think its just the natural progression of FTTC. More people have fibre now and even more are taking it up hence bandwidth is an issue.
Quote from: Gary on Nov 05, 2013, 10:45:33
I think its just the natural progression of FTTC. More people have fibre now and even more are taking it up hence bandwidth is an issue.
True, but I've had FTTC getting on 2 years now and not once gone over my bandwidth until the problems started late last month.
In my entire time being with IDnet, I've not gone over my bandwidth....... oh well, only went over by 5 GB, not going to break the bank ;D
I clipped just under 100GB Last month, used 25GB in one day (thanks Apple) I remember reading years ago that even superfast broadband speeds would hit a wall with bandwidth and the net would just slow down, maybe in years to come FTTC will be like the 56k dial up :eek4:
Speeds taking a dive again today. Not been too bad last couple of nights, but during the day major slowdowns. Normally at 76Mb..
(http://www.thinkbroadband.com/speedtest/button/138365178241598811816.png) (http://www.thinkbroadband.com/speedtest/results.html?id=138365178241598811816)
Latency has pretty much tripled as well. Not been monitoring packet loss etc so not got any info on that... I take it IDNet are still waiting for BT to process their order?
A few years ago our comms department in work was outsourced to BT - now there is so much red tape and huge delays it's bonkers, and even for simple work. Used to be able to walk over to the other side of the building to get some firewall rules checked/confirmed - now it takes more like a month for a reply and not necessary a positive one or the info I asked for. ::)
The packet loss is fairly minimal today but everything else seems pretty grim e.g. slow throughput and there was a momentary outage this morning just after 8.00pm which shows on everyone's BQM. My usage this month is already double what it would normally be because of aborted files transfers and that outage caused another one.
Quote from: zappaDPJ on Nov 05, 2013, 16:24:48
The packet loss is fairly minimal today but everything else seems pretty grim e.g. slow throughput and there was a momentary outage this morning just after 8.00pm which shows on everyone's BQM.
Not really showing on mine although there's a bit of packet loss. Also something odd around 8pm last night.
(http://www.thinkbroadband.com/ping/share-thumb/f7f6f67287fd3def336d58b8a220b4c7-05-11-2013.png)
Speed is a bit rough still but I'm beginning to wonder if that's Kaspersky AV. I know that the peak of 100Mb/s on multithreaded test is.
(http://www.thinkbroadband.com/speedtest/button/138367204826460563917.png)
Quote from: andrue on Nov 05, 2013, 17:24:45
Not really showing on mine although there's a bit of packet loss. Also something odd around 8pm last night.
That tiny spike at around 8.00am was when it occurred. Throughput just stopped for around a minute. And of course I meant 8.00 am (not pm) but the forum had a time out when I tried to edit my post so I just cba and left it ::)
Yeah, running an early test only shows the starting spike from Kaspersky so clearly throughput is still impacted in the evening:
(http://www.thinkbroadband.com/speedtest/button/138372424806757718827.png)
BT have so far failed to manually process our order. They say that they are unable to overide the automatic systems. Our bet is that the system 'automatically' sends an email to an engineer, after 7 days, who then types in the sotware config change. But actually getting them to divulge this is proving to be very frustrating.
So any idea when this will be fixed, or are you now completely in the dark thanks to BT?
Quote from: Simon_idnet on Nov 06, 2013, 08:52:36
BT have so far failed to manually process our order. They say that they are unable to overide the automatic systems. Our bet is that the system 'automatically' sends an email to an engineer, after 7 days, who then types in the sotware config change. But actually getting them to divulge this is proving to be very frustrating.
Quote from: Simon_idnet on Nov 02, 2013, 12:05:08
Our Bandwidth Upgrade Order failed due to a "systems error". We managed to get a new order processed into BTs systems yesterday. It has the default lead-time of 5 working days, as usual. We have explained that this is unacceptable and that we expect a manual expedite and have escalated this demand within BT. We apologies for the sub-standard performance for customers on BT 21CN circuits. Neither 20CN nor LLU are affected.
So are you saying you have no idea when this will happen? Surely BT can get an ISP bandwidth sorted in the 5 working days you stated, so what would that date be? Its a shame they wont do it manually but what's BT's supposed completion date now? Hows it gone from from 5 days to 7 days... I need another coffee
5 working days plus the weekend in the middle is 7 days :).
Simon was just saying it has not been manually completed, not that completion was being pushed back again.
Quote from: Lance on Nov 06, 2013, 09:14:43
5 working days plus the weekend in the middle is 7 days :).
Simon was just saying it has not been manually completed, not that completion was being pushed back again.
I thought it was me, Lance. Another coffee has helped ;D
Quote from: Simon_idnet on Nov 06, 2013, 08:52:36Our bet is that the system 'automatically' sends an email to an engineer, after 7 days, who then types in the sotware config change. But actually getting them to divulge this is proving to be very frustrating.
That complex? you are too kind to BT Simon, they probably get alerted to the change straight away and someone writes it on the calendar :laugh:
Quote from: Gary on Nov 06, 2013, 09:06:46
So are you saying you have no idea when this will happen? Surely BT can get an ISP bandwidth sorted in the 5 working days you stated, so what would that date be? Its a shame they wont do it manually but what's BT's supposed completion date now? Hows it gone from from 5 days to 7 days... I need another coffee
I've had the fun of ordering a leased line from BT. They gave a standard 90 day estimate and it finally went live 110 days later. We did get a letter of apology from them though :eyebrow:
:laugh: Sorry folks, as a plain 'ole consumer I've yet to find ANY organisation with a computer system and business process that is fit for purpose i.e. can process changes as quickly or reliably as they should do. A simple sales order, yes; a change or anything more complicated, definitely no. It's a Cinderella function, and the bigger the organisation the worse it is. I don't make it as a criticism - I think it's just that everyone is trying to provide a quart from a pint pot, and juggling their resources to meet a lot of competing demands. But I am always surprised at just how antiquated a lot of the administrative systems are. But who's going to pay the bills to upgrade them, they're always the first things for the cuts. (And the consequently fed up staff don't help, either). Annoyance doesn't have a price tag, well not one recognised by the accountants. There, now I've upset everybody!!!
I know we all work or worked for the exceptions. Marvellous, isn't it!
Seems like a case of "computer says no" within BT. :(
I'm not surprised that BT can't process a simple order, they are an absolute nightmare organisation to deal with. My BT line is out of order yet again and yet again I'm having to wait weeks for an engineer. My line is not recognised by BT as a BT line so it's almost impossible to progress a fault. Luckily this time I still have broadband so I'm not too concerned but they really are a bunch of cretins :rant2:
Sometimes we have to speak as we find.
I found Idnet to be fantastic in all the time I was with them and when I said I was moving to BT the code was released straight away and a lovely email saying that if I change my mind I would be welcomed back. 10/10
BT turned up exactly on time and changed me over. After the Openreach guy left I had some problems with the line and after talking to this very nice lady a return visit was arranged. I said that I required to leave for work as early as I could so they set it up for a early visit. The Openreach van pulled up almost before I got out of bed and the guy was most helpful and found the fault in the box outside my house. He insisted on staying until we were sure that the line was now OK and afterwards I had phone calls and texts making sure that I was happy. 10/10
As I said we have to speak as we find. ;D
Quote from: Den on Nov 06, 2013, 18:28:37
Sometimes we have to speak as we find.
I found Idnet to be fantastic in all the time I was with them and when I said I was moving to BT the code was released straight away and a lovely email saying that if I change my mind I would be welcomed back. 10/10
BT turned up exactly on time and changed me over. After the Openreach guy left I had some problems with the line and after talking to this very nice lady a return visit was arranged. I said that I required to leave for work as early as I could so they set it up for a early visit. The Openreach van pulled up almost before I got out of bed and the guy was most helpful and found the fault in the box outside my house. He insisted on staying until we were sure that the line was now OK and afterwards I had phone calls and texts making sure that I was happy. 10/10
As I said we have to speak as we find. ;D
Den, when you were with IDNet you sang its praises and bashed BT at every turn, now since you moved away from IDNet you proudly justify your move over and over again. Great that's good, I'm happy for you. All I ask is please change the record, I think its got stuck. As you say, we have to speak as we find.
Funny thing is it's the same engineers whether it's BT, IDNet or Sky for FTTC.
I have never been with bt before other than for my phone. I have always sang the praises of idnet and always will and have recommended them to both customers and friends. All I am saying is that in my limited time with bt I would give them 10/10 the same as I gave idnet. By the way I am typing this on my IPad so does that make a convert to Apple or just a iPad user?
Den you are now a Apple fan boy ;) :evil:
Quote from: Steve on Nov 06, 2013, 21:38:07
Funny thing is it's the same engineers whether it's BT, IDNet or Sky for FTTC.
Only for the wiry bits as far as the exchange. Sky have their own national network of equipment, links and sub-contractors. Their installs are done by non-BT subbies too.
As for Idnet, if there is a 5 day delay in getting new infrastructure, why did they not order it earlier? Just in time supply only works if you understand what is happening in real time.
That's what I meant Alan from 'home' to the exchange and your other point hindsight is a marvellous tool and only IDNet can explain why the situation was allowed to occur as we're still seeing packet loss over too weeks after Mavericks, which suggests to me although I might be way off the mark that capacity was borderline prior to that.
I don't think anyone understands why the packet loss is occurring, do they? IDNet hope the additional capacity (for want of any other explanation?) will cure it for the time being, so I gather. ???
Quote from: kinmel on Nov 07, 2013, 09:29:21Just in time supply only works if you understand what is happening in real time.
I've never trusted that Justin Time bloke :D
Could this packet loss be causing pages taking a long time to load ? I've cleaned out my comp Cookies etc and it still seem to take ages, more noticeable if I click off a pages and then try to get back on it straight away, most annoying :mad:
It's not the cause this morning,although I've no idea of the current latency or throughput as on a mobile network.
Almost back to normal for my 40/2 today.
:fingers: :fingers: :fingers:
We've just recevied notification from BT that they executed our order a few minutes ago.
Great news. Thanks for the update Simon.
Excellent - I'm seeing full speed with no packet loss now. Fingers crossed that it continues.
Thanks for the update Simon, good news!
:woot: :woot: :woot: :fingers:
Teething probs maybe. I shot up to 75 a few hours ago and am now back down to 20 to 35.
Everything is fine here. My throughput is back to maximum and web pages are responding as expected again.
(http://www.speedtest.net/result/3087393173.png) (http://www.speedtest.net/my-result/3087393173)
This is getting to be tiresome.
(http://www.thinkbroadband.com/ping/share-large/93c1603b94ba1bf9a13845848e91af68.png)
Adrian - your image was broken, but I'm also now seeing a big drop in speed and packet loss is back.
Come on idnet - what do we need to do to make you do something here??
It's Gawdawful here. The worst I've ever seen it :bawl:
Edit: TBB speed test has just crapped out on me in disgust so I can't even post a graph :eyebrow:
Edit 2: I can post a TBBQM graph though:
(http://www.thinkbroadband.com/ping/share-thumb/2a4c6af4dfd28824c522d29020ed0e3b-08-11-2013.png)
Strange, the image shows up here just fine. I even logged out and back in again.
Anyway, I am getting a bit fed up waiting for IDNet to fix this, it's been going on for too long.
Not good here either, generally sluggish too:
(http://www.thinkbroadband.com/ping/share-thumb/3646a76c7b08e6811096dc45e2832c9a-08-11-2013.png) (http://www.thinkbroadband.com/ping/share/3646a76c7b08e6811096dc45e2832c9a-08-11-2013.html)
Ah. Speedtest.net was prepared to run all the way through. Probably the worst downstream result I've seen in over a decade:
(http://www.speedtest.net/result/3087559915.png)
So I've lost 91% of my downstream and about 15% of my upstream :shake:
Not as bad as yours, but not good: :bawl:
(http://www.speedtest.net/result/3087566731.png) (http://www.speedtest.net/my-result/3087566731)
Do you think BT might have subtracted some bandwidth insted of adding it? :dunno:
I just spoke to Idnet again. I've lost track of how many times I've called in the last month.
Yet again I'm being told to run bt speedtest. Yet again I'm being told that there don't seem to be many other users affected. Yet again I'm putting the phone down having no idea if anything will be done.
This really is appalling behaviour.
Sounds like it might be time to move on, which would be a shame because I quite like IDNet. Andrews and Arnold are now reasonably competitive, then there is always Plusnet...................... ;)
Hmmm, slightly better result now but not where it should be:
(http://www.thinkbroadband.com/speedtest/button/138392658137862678344.png)
I spoke to Support who said they hadn't had many other phone complaints but knew about the forum posts. Simon was apparently not answering his phone so is perhaps working on it atm. I'm seeing a lot variability so perhaps that's Simon swapping cables and reconfiguring routers :fingers:
Mine is still 'orrible:
(http://www.thinkbroadband.com/speedtest/button/138392701428140036535.png) (http://www.thinkbroadband.com/speedtest/results.html?id=138392701428140036535)
I am on adsl2+ so the speeds have not been duly affected lately but the packet loss is still there.
(http://www.thinkbroadband.com/ping/share-thumb/e1c0c97aeec020c3ce98f7bba82cd232-08-11-2013.png) (http://www.thinkbroadband.com/ping/share/e1c0c97aeec020c3ce98f7bba82cd232-08-11-2013.html)
Mines all over the place again... >:( Fed up is not the phrase I would use, but its the only one that wont set the forums swear monitor off :mad:
Red curtain in the descendancy once more.
(http://www.thinkbroadband.com/ping/share-thumb/a40b2322ed15035e72d482cdc97c2d6e-08-11-2013.png) (http://www.thinkbroadband.com/ping/share/a40b2322ed15035e72d482cdc97c2d6e-08-11-2013.html)
My connection has been really good all afternoon in terms of throughput but the amount packet loss is horrible. My phone line was reinstated this lunchtime having been down all week (although I was still able to connect to the Internet). According to BT they had to replace a 120m cable but it seems they were able to do that without disrupting my connection. Whether that has some bearing on my improved connection I don't know but I'm starting to wonder if that was the main cause of all my issues rather than the lack of capacity :dunno:
The packet loss is showing on all the IDNet BQMs on http://craigswebsites.co.uk/ping/
Quote from: Bill on Nov 08, 2013, 17:17:39
The packet loss is showing on all the IDNet BQMs on http://craigswebsites.co.uk/ping/
I hope the idnet support people see this.
Their latest email included the following:
"So far we have seen some mixed results some seeing an improvement while others are still having issues."
Yep.
(http://www.thinkbroadband.com/ping/share-thumb/04de68f2d7b91aff5e265da765f1f1b8-08-11-2013.png) (http://www.thinkbroadband.com/ping/share/04de68f2d7b91aff5e265da765f1f1b8-08-11-2013.html)
(http://www.speedtest.net/result/3087843249.png) (http://www.speedtest.net/my-result/3087843249)
Seems to be ok now, been out in meetings most of the day, so can't really comment on earlier performance.
Its always this time of day it seems to pick up :dunno:
Quote from: Gary on Nov 08, 2013, 17:27:13
Its always this time of day it seems to pick up :dunno:
Everyone has left work ;D
Except for those of us who work from home :-)
true & like me are probably still sat infront the computer (or doing whatever work they do from home) still working at 7pm on a friday night :rant2:
I've only just left my desk in the office :(
That's probably the best place for it Lance ;D
:groan:
Hmmm. This looks hopeful:
(http://www.thinkbroadband.com/speedtest/button/138393723941258722598.png)
Is it a coincidence that I am being bombarded by emails from PlusNet on my idnet email address?
(http://www.thinkbroadband.com/ping/share-thumb/cd1af281a12824e5d7bd436ead3ae725-12-11-2013.png)(http://www.thinkbroadband.com/speedtest/button/138426061640760578053.png)
:mad:
All ok here Bill at the moment :dunno: of course that could change ;D
It comes and goes a bit, but the packet loss shouldn't be there, and it's showing up on http://craigswebsites.co.uk/ping/ too, but only for IDNet.
Quote from: Bill on Nov 12, 2013, 13:31:59
It comes and goes a bit, but the packet loss shouldn't be there, and it's showing up on http://craigswebsites.co.uk/ping/ too, but only for IDNet.
I'm getting the packet loss too now :mad:
Me too. Again.
I'm also getting some packet loss (not severe, but more than there used to be) showing on another site that runs a "sort-of" BQM- this one: http://ipv6-test.com/pingtest/
But I'm not sure if it works if you haven't got IPv6 and it's real-time only, so no stored results to link to.
edit-
Cancel that comment- it's ranging up to 5% now, I'd call that severe.
I wonder if there's a router or something beginning to turn its toes up?
Not really surprised! Toddling along at 10Mbps at the mo., d/l a film at 31 kBs and u/l at 100 kBs, I really should just use idnet for speed tests and nothing else!!!!
(http://www.thinkbroadband.com/ping/share-thumb/004dea187a119c268f59267101e11426-12-11-2013.png) (http://www.thinkbroadband.com/ping/share/004dea187a119c268f59267101e11426-12-11-2013.html)
I have now placed yet another bandwidth upgrade order with BT!
Thanks Simon.
:fingers: that it fixes it, and :fingers: :fingers: :fingers: :fingers: :fingers: that BT don't have another "System Error" :whistle:
Thanks Simon. I share your frustration at IDNet It's almost as if BT are deliberately sabotaging your efforts.
Quote from: Simon_idnet on Nov 12, 2013, 16:10:56
I have now placed yet another bandwidth upgrade order with BT!
What, so the second one failed as well? :slap:
Too preoccupied with their own goalposts to worry about moving ours :evil:
http://www.thinkbroadband.com/news/6149-bt-sport-wins-rights-to-show-350-uefa-matches-live.html
Quote from: Simon_idnet on Nov 12, 2013, 16:10:56
I have now placed yet another bandwidth upgrade order with BT!
Bit confused, did IDNet need yet more, of did the one that was said to have gone though last week fail in actuality? :-\
Quote from: Gary on Nov 12, 2013, 23:49:24
Bit confused, did IDNet need yet more, of did the one that was said to have gone though last week fail in actuality? :-\
This confused me as well. Are IdNet experiencing a massive unexpected increase in demand for bandwidth or are BT failing miserably in dealing with their requirements? Or both?
Simon's updates are welcome but there does seem to be more to the problems than just BT incompetence in failing to execute their order in a timely manner.
Well, that was fun :o
(http://www.thinkbroadband.com/ping/share-thumb/ef70744a6b6972b33b17e97cfe9451ed-14-11-2013.png)
QuoteC:\Users\Reya>ping bbc.co.uk
Ping request could not find host bbc.co.uk. Please check the name and try again.
C:\Users\Reya>ping google.com
Ping request could not find host google.com. Please check the name and try again.
C:\Users\Reya>tracert google.com
Unable to resolve target system name google.com.
I guess an early night is called for. I could do with the extra sleep :laugh:
Just for a change, mmy BQM is fine, just a few red dots along the top :dunno:
(Though even they shouldn't really be there}
Speed test is a bit wobbly:
(http://www.thinkbroadband.com/speedtest/button/138446008366617251819.png) (http://www.thinkbroadband.com/speedtest/results.html?id=138446008366617251819)
Quote from: Bill on Nov 14, 2013, 20:19:33
Just for a change, mmy BQM is fine, just a few red dots along the top :dunno:
(Though even they shouldn't really be there}
Same here. Could be better but not too bad.
And today the packet loss continues. Again. Will this ever be resolved?
Hint: idnet support are free to contribute their thoughts. Especially as they suggested that I use this forum.
True! There was a brief spurt about 11 ish and it's lurking still.
We have traced the cause of this problem to a corporate customer who supplies video content to marketing kiosks installed at several large supermarket chains. The kiosks are connected by broadband lines, supplied by us, back to their content server. Whenever new content is 'published' on the server several hundred kioks all start to immediately download the new content, at the same time!
With thier consent we are going to rate-limit the content server so that the content is installed at a more measured pace.
I thought it seemed an odd traffic pattern, but I never thought of supermarkets :eek4:
Thanks Simon.
Quote from: Simon_idnet on Nov 15, 2013, 16:18:21
We have traced the cause of this problem to a corporate customer who supplies video content to marketing kiosks installed at several large supermarket chains. The kiosks are connected by broadband lines, supplied by us, back to their content server. Whenever new content is 'published' on the server several hundred kioks all start to immediately download the new content, at the same time!
With thier consent we are going to rate-limit the content server so that the content is installed at a more measured pace.
Thanks Simon. Amscreen by any chance?
Quote from: Simon_idnet on Nov 15, 2013, 16:18:21
We have traced the cause of this problem to a corporate customer who supplies video content to marketing kiosks installed at several large supermarket chains.
Thanks Simon. It's not a problem that has affected me directly but it's good to know that you've found the source.
Do you have another date from BT for the additional bandwidth installation?
(http://www.thinkbroadband.com/ping/share-thumb/11af4316b9afbdd8d1af5d3031a73fb8-17-11-2013.png) (http://www.thinkbroadband.com/ping/share/11af4316b9afbdd8d1af5d3031a73fb8-17-11-2013.html)
:lmao: think once our year is up (FTTC) we'll be switching to Zen.
Mine's been fine, and so have the others I've been able to look at:
(http://www.thinkbroadband.com/ping/share-thumb/13371c148f1c585c15df724721cb44a6-17-11-2013.png) (http://www.thinkbroadband.com/ping/share/13371c148f1c585c15df724721cb44a6-17-11-2013.html)
Your's may have been something comparatively local, but I'll wait for the graphs for a few weekdays before passing judgement.
I've only seen it on one of the admins graphs today all the other show no packet loss.
Kobe, the timings on your BQM graphs match exactly to periods of very high usage on your broadband line: between 2pm and 4:30pm - 15,840MB down and 14,486MB up. Between 9pm and 10pm - 4,420MB down and 5,324MB up. Those periods of heavy upstream utilisation would have caused your graph spikes.
Tacitus, the BT lead-time is 5 working days so that should take effect tomorrow.
Quote from: Simon_idnet on Nov 18, 2013, 09:24:00
Kobe, the timings on your BQM graphs match exactly to periods of very high usage on your broadband line: between 2pm and 4:30pm - 15,840MB down and 14,486MB up. Between 9pm and 10pm - 4,420MB down and 5,324MB up. Those periods of heavy upstream utilisation would have caused your graph spikes.
Tacitus, the BT lead-time is 5 working days so that should take effect tomorrow.
Not the packet loss though surely, Simon. That's local to Kobe by the looks of things.
Quote from: Gary on Nov 18, 2013, 10:04:02
Not the packet loss though surely, Simon. That's local to Kobe by the looks of things.
The high data rate (it's ~14Mbps) could cause that- they're only ping packets that are being lost, and if the router is working hard it may well not respond to them before tbb's pingbox gives up. Iirc it only waits 500mSec.
Quote from: Bill on Nov 18, 2013, 10:15:00
The high data rate (it's ~14Mbps) could cause that- they're only ping packets that are being lost, and if the router is working hard it may well not respond to them before tbb's pingbox gives up. Iirc it only waits 500mSec.
Cheers Bill :thumb:
Quote from: Bill on Nov 18, 2013, 10:15:00
The high data rate (it's ~14Mbps) could cause that- they're only ping packets that are being lost, and if the router is working hard it may well not respond to them before tbb's pingbox gives up. Iirc it only waits 500mSec.
I can't tell the data rate but over 14GB was uploaded in around 2 hours. That level of saturation will cause packets to be dropped.
Quote from: Simon_idnet on Nov 18, 2013, 13:21:35
I can't tell the data rate but over 14GB was uploaded in around 2 hours. That level of saturation will cause packets to be dropped.
I just used a simple calculation from the download of ~16GB in 2½ hours to get a rough idea of the speeds involved- 16,000/150/60*8 is about 14Mbps. Close enough for what I wanted ;D
Odd that up- and download speeds and volumes are similar... p2p?
And today, as usual, the packet loss has kicked in and my speeds are dropping.
Simon: how much longer is this going to last??
Just checked mine, upload is fine as per usual, download is at 37 down from 66 :shake: Hopefully tomorrows bandwidth increase will help. Unless something goes wrong with that. This has been occurring for almost a month now :eyebrow:
Just pm'd you gary.
So did it happen? More bandwidth yet?
Well, the usual packet loss hasn't yet shown on my BQMs and a speedtest looks normal, so :fingers: :fingers: :fingers:
:fingers:
Just fund out/reminded that the next town down from me got fiber installed. Not that I can stretch to it currently (wallet or connection stretching! :laugh:).
packet loss and next to no throughput here too (Willaston exchange). Posting this via a 2g phone connection.
started sometime after 8pm (ish) tonight was fine before then.
Rob.
Quote from: RobMc on Nov 19, 2013, 22:16:18
started sometime after 8pm (ish) tonight was fine before then.
Rob.
Seems to have been a major problem last night around Wolverhampton which may have affected you- I could see it here as slightly increased ping times (no noticeable packet loss).
Some info from IDNet (http://www.idnet.net/rss/rss_v4_text_bt.php?messageid=%3C212590638.8501384896714952.JavaMail.irams@dyl02466app02%3E) and AAISP (http://status.aa.net.uk/posts.cgi?itype=Broadband&oseverity=2).
One of the IDNet monitors on craigswebsite really got hit by it (http://www.thinkbroadband.com/ping/share-thumb/f0d4de634bac8027d8548c40300e6f66.png), no idea who it is.
It wasn't my graph, but my line got spectacularly "clobbered" as well (I'm in Shropshire):
(http://www.thinkbroadband.com/ping/share-thumb/2704d60b316a3e197acf0511c0b35718-20-11-2013.png) (http://www.thinkbroadband.com/ping/share/2704d60b316a3e197acf0511c0b35718-20-11-2013.html)
Strangely, I was using the internet around this time and although it felt sluggish, it was still working... (didn't think to check the ping graph at the time).
That appears to be confined to a small area.
Yesterday my connection was [gasp] fine all day.
(http://www.thinkbroadband.com/ping/share-thumb/e1f5367cb2aca308c4599df3669a723d-20-11-2013.png)
Quote from: davecollins on Nov 20, 2013, 07:35:22
That appears to be confined to a small area.
For the worst of it, true, but you can see traces of it on my BQM for yesterday here in South Oxfordshire (I didn't notice any slowdown though):
(http://www.thinkbroadband.com/ping/share-thumb/98fdcda5badd012f41c3ec1e126535ad-19-11-2013.png) (http://www.thinkbroadband.com/ping/share/98fdcda5badd012f41c3ec1e126535ad-19-11-2013.html)
Depends where the routing went I'd assume.
I had a problem last night about 9pm, internet speed crashed that only messenger worked, couldn't even get up google. Seems ok thismorning. Though I seem to be getting similar problems on and off every few weeks of late ::)
I am in uttox/staffs
Quote from: exxos on Nov 20, 2013, 09:50:52
couldn't even get up google.
Think you had a lucky escape, the sun doesn't shine there, from what I hear ;)
sorry to go off on one a bit but is there any thing that can be done if my line is congested.My graphs have been showing that for a while now, speed is ok-ish.has been better but I just put up with it.
Quote from: Baz on Nov 20, 2013, 14:37:25
sorry to go off on one a bit but is there any thing that can be done if my line is congested.My graphs have been showing that for a while now, speed is ok-ish.has been better but I just put up with it.
use the old plusnet tools website and see what your exchange is like. Or call support they may know more whats going on with your exchange. Bare in mind if it's not congestion it could be crosstalk in which case nothing can be done. Stats woukd help. Can you or do you have fibre?
This is an old graph Gary but been same for a while http://www.idnetters.co.uk/forums/index.php/topic,31445.msg719402.html#msg719402 I am just going off what TBB say about how to read graphs.What stats do you need and do you have a link for the plusnet tools you mentioned.
I dont have fibre, it is available where I am
System Up Time 247:05:32
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 21783682 42473668 0 1877 4055 247:03:23
LAN1 Link down 70429706 46398086 0 3680 6287 247:05:18
LAN2 Link down
LAN3 100M/Full
LAN4 Link down
WLAN b/g/n 300M 4310083 2642168 0 468 434 247:04:47
WLAN a/n 300M 3285714 2437892 0 3944 281 247:04:41
ADSL Link Downstream Upstream
Link Rate 9525 Kbps 1222 Kbps
Line Attenuation 35.0 dB 21.0 dB
Noise Margin 9.1 dB 9.3 dB
Your snr is high Baz at 9db you are loosing speed on adsl it's generally 6db. How's your wiring? Are your cables away from electrical ones. It looks like a noise issue or have you been unplugging your router at all? Give IDNet a call and ask if they can reset your profile possibly or try to see when in your logs you had any loss of internet events.
Quote from: Baz on Nov 20, 2013, 15:38:49
This is an old graph Gary but been same for a while http://www.idnetters.co.uk/forums/index.php/topic,31445.msg719402.html#msg719402 I am just going off what TBB say about how to read graphs.What stats do you need and do you have a link for the plusnet tools you mentioned.
I dont have fibre, it is available where I am
http://usertools.plus.net/exchanges/ put your exchange info in there, Baz.
Quote from: Gary on Nov 20, 2013, 20:51:23
Your snr is high Baz at 9db you are loosing speed on adsl it's generally 6db. How's your wiring? Are your cables away from electrical ones. It looks like a noise issue or have you been unplugging your router at all? Give IDNet a call and ask if they can reset your profile possibly or try to see when in your logs you had any loss of internet events.
Thanks Gary.Ive never followed what is meant by are cables away from electrical ones....I have ones like printer/computer/trailing socket/monitor/phone etc....is this what you mean, how do you avoid them.I dont have the unwanted phone extension wires in the box,main incoming phone box is no more than 5 foot away from router using a round cable,I have a filtered face plate fitted.
I dont unplug the router and have only recently done a re boot as I did lose a bit speed which did improve when it had re-set.I havent seen a loss of internet in the logs for a long while that I can remember,its usually very solid connection.I will keep an eye on it though.
Thanks again
Just looking back at my early post and sorry I forgot to say this it probably makes a difference,that im on LLU
it means avoid data cables being laid close to electricity cables, Baz :) Even though you are on LLU your speed seems slow for your attenuation, on adsl with a snr of 35db I would expect 14Mbps. Something is slowing you down. It could be errors on the line, LLU is different to adsl but normall its better. I would talk to support and show them your stats tbh. Try plugging into the test socket and making sure all your cables are in good condition, avoid flat phone line cables if at all possible and as I said around data cables away from power cables. Also see if you have the latest version of software for your router, if you do check the Netgear forums to see if there is any issues with it.
Its hard to avoid some cables been close though, all my stuff is together where they need to be.I use a round line cable so that should be ok and I know what you say about the test socket and yes thats the first thing support will say but it always seems ok to me when I try it.
Latest version of router firmware too. Will contact support and see what they say,Thanks Gary.
Quote from: Baz on Nov 21, 2013, 20:31:27
Its hard to avoid some cables been close though, all my stuff is together where they need to be.
You can't help them being
close in places, what you need to avoid as far as possible is running the phone cable close
and parallel to other cables for any distance. The worst thing you can do is run them all together into a nice tidy bundle (whatever SWMBO says :P)
If you have to run them parallel (and often it's unavoidable) try to keep the phone cable at least 100mm or so away from other cables, that should be OK.
You're using round cable I see, that's probably twisted pair which is much better than the flat twin stuff that's usually supplied.
Don't wrap data/network cables and power cables up in the same loop because the power cables will mess up the streams of your data cable, don't loop power cables because it can produce an induction effect. From years of working as a backline techin the music industry we were taught that, and it holds just as strong today. :) As bill says twisted pair RF11's (modem cables) are better but saying that my fibre was installed with a flat telephone wire cable that comes with the FTTC modem to the telephone socket and tbh on short runs I don't think you gain much from twisted pair cables, in fact I have seen the opposite and people gain noise, its like smoke and mirrors. Anything over 10 meters definitely use it though.
I once installed an alarm system in a MOT garage and after I left someone ran an armoured cable along side the alarm cable going to the bell box. We started having false alarms and when I disconnected the alarm cable (process of elimination) from the panel and the bell box I had a reading of 50volts on my meter. :eek4: