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Technical News & Discussion => IDNet Help => Topic started by: Broadback on Aug 27, 2013, 15:13:34

Title: Failing to receive email notification when my posts are repliedto
Post by: Broadback on Aug 27, 2013, 15:13:34
The title says it all. I have checked the email address and notification is on, at first I thought is was a problem I was having with my computer, but now I think not. I have sent myself an email to the address in question, that arrived OK. all suggestions welcomed.
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: zappaDPJ on Aug 27, 2013, 16:27:10
I'll check to see if there's a problem with the forum. Is anyone else experiencing any problems with notifications?
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: Simon on Aug 27, 2013, 18:30:47
We've had this before, and usually, if it were a problem with the forum, it would also be afftecting other users, and no one else has reported an issue to my knowledge, BB.  It's often a browser / cookie issue so I would suggest you untick the notifications box, log out of the forum, clear your cache and cookies, reboot the machine, then log back in and reset your notification settings, also making sure that the forum cookie is not being blocked from being saved in your browser.

In the meantime, as Zap said, we will check things this end. 
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: Bill on Aug 27, 2013, 19:05:07
Quote from: zappaDPJ on Aug 27, 2013, 16:27:10
I'll check to see if there's a problem with the forum. Is anyone else experiencing any problems with notifications?

Yes, me.

No reply or new topic notifications, and tried logging out and back in again, and restarting the browser.

Not convenient to reboot the Mac atm.
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: Simon on Aug 27, 2013, 19:15:57
We're still investigating, but it does seem as though there is an issue with the forum sending out emails.  If it's server related, we may have to wait until IDNet can sort it tomorrow.
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: tehidyman on Aug 28, 2013, 07:38:57
Quote from: zappaDPJ on Aug 27, 2013, 16:27:10
I'll check to see if there's a problem with the forum. Is anyone else experiencing any problems with notifications?
Yes, me
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: Broadback on Aug 28, 2013, 08:28:20
Thanks for the info. so at the moment I will wait and see before I start messing with cookies etc.
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: zappaDPJ on Aug 28, 2013, 09:28:37
Thanks for the confirmations, this is still being looked at but we hope there will be a fix for it sometime today.
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: Simon on Aug 29, 2013, 11:36:46
Can anyone confirm if this is now working, please?
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: Bill on Aug 29, 2013, 11:39:05
It seems to be, I got a notification of your post :thumb:
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: Broadback on Aug 29, 2013, 11:40:22
And me, many thanks for your work!
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: Steve on Aug 29, 2013, 11:40:54
I agree, I received on another thread I'm subscribed to.
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: Simon on Aug 29, 2013, 12:00:04
It was Steve who fixed it.  :)
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: Steve on Aug 29, 2013, 12:01:17
I have my doubts about that! :angel:
Title: Re: Failing to receive email notification when my posts are repliedto
Post by: Simon on Aug 29, 2013, 12:05:03
 ;D
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