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Technical News & Discussion => IDNet Help => Topic started by: jezuk1 on Jul 28, 2013, 15:09:17

Title: DSL down this afternoon
Post by: jezuk1 on Jul 28, 2013, 15:09:17
Hi folks,

It seems my DSL has just gone down with similar symptoms (authentication failure) to the issues seen a couple of weeks back.
DSL remains synchronised although the Internet light has gone amber. I'm on the LLU service if that helps diagnosis.

Anyone else seeing these issues, or just me?  :)

Thanks


syslog:

Jul 28 14:07:02 gateway   gateway pppd[2085]: PPP: Start to connect ...
Jul 28 14:07:02 gateway   gateway pppd[2085]: Using interface ppp0_0_38_1
Jul 28 14:07:02 gateway   gateway pppd[2085]: Connect: ppp_0_0_38_1 <-->
Jul 28 14:07:02 gateway   gateway pppd[2085]: Couldn't increase MTU to 1500.
Jul 28 14:07:02 gateway   gateway pppd[2085]: PPP LCP UP.
Jul 28 14:07:07 gateway   gateway pppd[2085]: Remote message: Authentication failure
Jul 28 14:07:07 gateway   gateway pppd[2085]: CHAP authentication failed
Jul 28 14:07:07 gateway   gateway pppd[2085]: Couldn't increase MTU to 1500.
Jul 28 14:07:07 gateway   gateway pppd[2085]: User name and password authentication failed.
Jul 28 14:07:13 gateway   gateway pppd[2085]: Connection terminated.

(repeat...)
Title: Re: DSL down this afternoon
Post by: Gary on Jul 28, 2013, 15:13:41
Probably the maintenance work shown here http://www.idnetters.co.uk/forums/index.php/topic,31042.msg714252.html#new
Title: Re: DSL down this afternoon
Post by: jezuk1 on Jul 28, 2013, 15:18:00
I suppose it would have been helpful if I read that before posting  :D

Thanks for the info
Title: Re: DSL down this afternoon
Post by: Gary on Jul 28, 2013, 15:19:05
Quote from: jezuk1 on Jul 28, 2013, 15:18:00
I suppose it would have been helpful if I read that before posting  :D

Thanks for the info
;D no worries.
Title: Re: DSL down this afternoon
Post by: esh on Jul 28, 2013, 15:23:19
All up again here too. Good so far, will see how things are going. Do we get geeky pictures of the new routers?  ;D
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 16:55:46
Quote from: esh on Jul 28, 2013, 15:23:19
All up again here too. Good so far, will see how things are going

50% good so far... BQM shows I had a very brief loss shortly after 3pm, IPv4 came back immediately but no sign of IPv6.

Anyone else got an IPv6 connection, or is it just me?
Title: Re: DSL down this afternoon
Post by: jezuk1 on Jul 28, 2013, 17:04:22
Quote from: Bill on Jul 28, 2013, 16:55:46
Anyone else got an IPv6 connection, or is it just me?

IPv6 is working for me
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 17:07:35
Quote from: jezuk1 on Jul 28, 2013, 17:04:22
IPv6 is working for me.

OK, ta.

I'll leave it until after 6pm (end of maintenance period) before emailing support.
Title: Re: DSL down this afternoon
Post by: Steve on Jul 28, 2013, 17:13:21
Mine looks like it should be working but I've no throughput on IPv6 , here's my IPv6 system log RT N66U Merlin 3.0.0.4.372.31_0
IPv6 Connection Type: Static
               WAN IPv6 Address: 2a02:390:feed:6c87:29b1:63d3:a1ad:xxxx/64
               WAN IPv6 Gateway: fe80::219:e8ff:fec6:891b
               LAN IPv6 Address: 2a02:390:6c87:1:a60:6eff:feba:xxxx/48
    LAN IPv6 Link-Local Address: fe80::a60:6eff:feba:xxxx/48
                LAN IPv6 prefix: 2a02:390:6c87::/48
                    DNS Address: 2a02:390:2:0:5054:ff:fefa:828b 2620:0:ccc::2 2620:0:ccd::2


IPv6 LAN Devices List
-------------------------------------------------------------------
Hostname                         MAC Address       IPv6 Address                           
*                                58:b0:35:70:xx:xx 2a02:390:6c87:0:48c9:3393:251:56de,2a02:390:6c87:0:7c07:6908:xxxx:a9b
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 17:23:30
I'm on stock firmware, but my log looks OK (no error messages) and the IPv6 page looks the same as it did before but like you- no throughput.

And the tbb IPv6 Readiness Test (http://www.thinkbroadband.com/ipv6/test-ipv6.html) says No IPv6 address detected.
Title: Re: DSL down this afternoon
Post by: psp83 on Jul 28, 2013, 17:49:53
Same here with IPv6.


Your IPv4 address on the public Internet appears to be xx.xx.xx.xx

Your Internet Service Provider (ISP) appears to be IDNET Infinity Developments Limited

No IPv6 address detected [more info]

Good news! Your current configuration will continue to work as web sites enable IPv6. [more info]

You appear to be able to browse the IPv4 Internet only. You will not be able to reach IPv6-only sites.

Your DNS server (possibly run by your ISP) appears to have no access to the IPv6 Internet, or is not configured to use it. This may in the future restrict your ability to reach IPv6-only sites.

Your readiness score
0/10
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 17:54:17
Yup, that's what I get :(

Hopefully someone at IDNet will check in here before they all go home.
Title: Re: DSL down this afternoon
Post by: psp83 on Jul 28, 2013, 17:56:23
Quote from: Bill on Jul 28, 2013, 17:54:17
Yup, that's what I get :(

Hopefully someone at IDNet will check in here before they all go home.

Weird thing is though, my laptop and router both have IPv6 addresses  ???
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 18:03:46
Quote from: psp83 on Jul 28, 2013, 17:56:23
Weird thing is though, my laptop and router both have IPv6 addresses  ???

I haven't checked the laptop, but yes- the iMac and the router both have IPv6 addresses. The router is a fixed IP so I'm not sure what difference that makes.

It seems as though the IDNet servers are logging me in correctly but not connecting to the outside world.
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 18:05:59
I just spotted Simon Davies over on tbb, so maybe he's having a mooch about :P
Title: Re: DSL down this afternoon
Post by: brian_idnet on Jul 28, 2013, 18:13:37
Hi All,

The maintenance is completed but I have asked them to look at the IPv6 side of things.

Regards,

Brian
IDNet
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 18:16:19
Thanks Brian :thumb:
Title: Re: DSL down this afternoon
Post by: tomp on Jul 28, 2013, 18:32:01
I too am seeing IPv6 routing issues. Can get to Google.com over IPv6, but not Linode VPS
Title: Re: DSL down this afternoon
Post by: tomp on Jul 28, 2013, 18:32:55
When I ping my home IPv6 address from UK Linode, it tries to go to the IDNet Amsterdam router, and  then  gets a response saying destination unreachable.
Title: Re: DSL down this afternoon
Post by: Steve on Jul 28, 2013, 19:30:19
Mines ok on IPv6 now :)
Title: Re: DSL down this afternoon
Post by: andrue on Jul 28, 2013, 19:38:39
Definitely looking good here:

(http://www.thinkbroadband.com/speedtest/button/137504000207618345224.png)
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 19:42:40
Me too  :) :)

(http://www.thinkbroadband.com/speedtest/button/137504036230329681682.png) (http://www.thinkbroadband.com/speedtest/results.html?id=137504036230329681682)
Title: Re: DSL down this afternoon
Post by: tomp on Jul 28, 2013, 19:47:31
Yep all good here now too :)
Title: Re: DSL down this afternoon
Post by: brian_idnet on Jul 28, 2013, 19:48:28
Hi All,

If you reboot and retest, this should be ok now

Regards,

Brian
IDNet
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 19:55:20
No need- it came back on its oiwn :thumb:
Title: Re: DSL down this afternoon
Post by: psp83 on Jul 28, 2013, 20:07:05
Yep, all good here now..

(http://www.thinkbroadband.com/speedtest/button/137504180228171588721.png) (http://www.thinkbroadband.com/speedtest/results.html?id=137504180228171588721)

Its interesting to see that IPv6 is still slower though (green part), if I disable IPv6, the green line is up with the yellow line.
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 20:17:52
Quote from: psp83 on Jul 28, 2013, 20:07:05
Its interesting to see that IPv6 is still slower though (green part), if I disable IPv6, the green line is up with the yellow line.

I can't test that here- Safari's Flash for OS X has a problem that limits single-thread downloads on either protocol (green) to about 12Mbps, and I have no intention of installing one of the browsers that doesn't (Chrome or, I think, Firefox).
Title: Re: DSL down this afternoon
Post by: Gary on Jul 28, 2013, 20:35:53
Quote from: Bill on Jul 28, 2013, 20:17:52
I can't test that here- Safari's Flash for OS X has a problem that limits single-thread downloads on either protocol (green) to about 12Mbps, and I have no intention of installing one of the browsers that doesn't (Chrome or, I think, Firefox).
it's Chrome. Oddly I never use Safari on my Mac.  I just never got on with it.
Title: Re: DSL down this afternoon
Post by: Steve on Jul 28, 2013, 21:11:02
I use Chrome occasionally just for the above, it seems pretty slick.
Title: Re: DSL down this afternoon
Post by: Baz on Jul 28, 2013, 21:13:30
dont know if its related to the recent work but everything seems noticeably slower in loading tonight  :dunno:
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 21:25:23
Haven't noticed anything slower here, possibly a little "snappier" if anything :dunno:
Title: Re: DSL down this afternoon
Post by: andrue on Jul 28, 2013, 22:05:25
Quote from: psp83 on Jul 28, 2013, 20:07:05Its interesting to see that IPv6 is still slower though (green part), if I disable IPv6, the green line is up with the yellow line.
Not for me though :)

Most of the time both lines are pretty close for me. I know we've discussed it here before but never come up with an explanation. It's not even as if I have a high powered machine - it's a four year old laptop.  Everything I found online suggested that single thread lower than multithread indicates a problem but what it might be I've no idea. :dunno:

Tested using Chrome and Win7x64.
Title: Re: DSL down this afternoon
Post by: Gary on Jul 28, 2013, 22:41:49
Quote from: Bill on Jul 28, 2013, 21:25:23
Haven't noticed anything slower here, possibly a little "snappier" if anything :dunno:
Things seem a little snappier to me as well bill, not sure is its a placebo effect but I noticed it not long after the router dropped and reconnected.
Title: Re: DSL down this afternoon
Post by: Bill on Jul 28, 2013, 22:58:23
Quote from: Gary on Jul 28, 2013, 22:41:49... not sure is its a placebo effect ...

The same thought occurred to me :P

Nothing I've tried that uses objective measurements gives any indication that it's faster, but it still feels that way so I'm not knocking it ;D
Title: Re: DSL down this afternoon
Post by: psp83 on Jul 28, 2013, 23:04:21
Quote from: andrue on Jul 28, 2013, 22:05:25
Not for me though :)

Most of the time both lines are pretty close for me. I know we've discussed it here before but never come up with an explanation. It's not even as if I have a high powered machine - it's a four year old laptop.  Everything I found online suggested that single thread lower than multithread indicates a problem but what it might be I've no idea. :dunno:

Tested using Chrome and Win7x64.

Yeah, rub it in  :getout:

:P

It's still something that's bugging me, I will find the cause / reason one day.

All my tests have been Win 8 64bit - Chrome.

I will try my Win7 laptop and see if it gives different results.

My PC is quite new and fast.. so that shouldn't be an issue.

Intel Core i7-3770K 3.50GHz, 16GB 1600mhz RAM

So it shouldn't have any problems  ;D
Title: Re: DSL down this afternoon
Post by: psp83 on Jul 28, 2013, 23:36:48
Just tried my Win 7 laptop, using chrome.

(http://www.thinkbroadband.com/speedtest/button/137505301496308682487.png) (http://www.thinkbroadband.com/speedtest/results.html?id=137505301496308682487)

It was done by wireless.

I guess its all down to the router then  ???
Title: Re: DSL down this afternoon
Post by: Steve on Jul 29, 2013, 06:29:00
You could bypass the router Paul if it's not too much hassle, direct PPPoE to the OR modem