I'm getting very slow speeds and packet loss
(http://www.thinkbroadband.com/ping/share-thumb/7462e3b82254dec2c94d2d1d2bad9b74-20-06-2013.png) (http://www.thinkbroadband.com/ping/share/7462e3b82254dec2c94d2d1d2bad9b74-20-06-2013.html)
(http://www.speedtest.net/result/2785689250.png) (http://www.speedtest.net)
1. Best Effort Test: -provides background information.
Download Speed
1.39 Mbps
0 Mbps 57.63 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.39 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-57.63 Mbps .
Additional Information:
IP Profile for your line is - 57.63 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.47 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.47Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
you beat my result
(http://www.speedtest.net/result/2785689054.png) (http://www.speedtest.net)
Support are looking into it ;D
Hi All,
I have asked the network guys to take a look at this and will report back shortly.
Regards,
Brian
IDNet
mines returned to normal after reconnecting x3-4
(http://www.speedtest.net/result/2785699034.png) (http://www.speedtest.net)
Quote from: sparkler on Jun 20, 2013, 13:05:31
mines returned to normal after reconnecting x3-4
(http://www.speedtest.net/result/2785699034.png) (http://www.speedtest.net)
Speed has recovered but I don't think latency & packet loss has yet though.
Quote from: brian_idnet on Jun 20, 2013, 13:03:52
Hi All,
I have asked the network guys to take a look at this and will report back shortly.
Regards,
Brian
IDNet
Thanks Brian.
(http://www.speedtest.net/result/2785739548.png) (http://www.speedtest.net)
Think I might call it an early day :-\
Hi,
We have checked across the network but it appears to have been a blip as all is testing ok now.
Regards,
Brian
IDNet
I'm still getting poor service. Latency seems fine but I'm seeing a large amount of packet loss and reduced throughput.
Quote from: brian_idnet on Jun 20, 2013, 13:29:53
Hi,
We have checked across the network but it appears to have been a blip as all is testing ok now.
Regards,
Brian
IDNet
It seems to have started again Brian.
Hi,
It might be worth giving your router a reboot to refresh the session.
Regards,
Brian
IDnet
I have the same TBB ping graph as psp83 - i.e. two sets of high latency spikes. Still happening here now.
Interestingly I monitor 3 separate IDNet lines with TBB. Two of them show this issue, the other doesn't....
Thanks James,
I have asked them to take another look and will report back shortly.
Regards,
Brian
IDnet
Having same probs,web pages slow to load and I can't even do a speed test as page won't load and I have rebooted my router.IDNet seem to be having these problems more often these days
Showing the same packet loss and latency spikes as everyone else. Rebooted the router and... I think I'll go and read a book :-\
(http://www.speedtest.net/result/2785780161.png) (http://www.speedtest.net)
(The speedtest.net site took almost three minutes to load, before I could even do the test!)
The third reboot seemed to resolve it for me.
Quote from: tKe on Jun 20, 2013, 13:55:55
The third reboot seemed to resolve it for me.
Not for me,worse than dial up
I'm having the same problem here too.
It's been about 45 minutes now.
Quote from: jameshurrell on Jun 20, 2013, 13:49:56
Interestingly I monitor 3 separate IDNet lines with TBB. Two of them show this issue, the other doesn't....
When I compare a tracert from my connection (affected) to the other two IDNet connections I monitor, the difference is an extra hop to the non-affected connection.
So, the two affected connections are on the same gateway (gw4 if interested) whereas the non affected connection is on a different gateway (gw2).
Quote from: Christopher on Jun 20, 2013, 14:04:22
Not for me,worse than dial up
+1
I can't even stream BBC Radio 3 without a dropout every 10 seconds or so- 40KB/s is all it needs and I'm on fibre :(
Quote from: jameshurrell on Jun 20, 2013, 14:10:15
When I compare a tracert from my connection (affected) to the other two IDNet connections I monitor, the difference is an extra hop to the non-affected connection.
So, the two affected connections are on the same gateway (gw4 if interested) whereas the non affected connection is on a different gateway (gw2).
My login is @uk.idnet.dsl4, so I'm guessing that's the same as GW4.
Quote from: Bill on Jun 20, 2013, 14:17:58
+1
I can't even stream BBC Radio 3 without a dropout every 10 seconds or so- 40KB/s is all it needs and I'm on fibre :(
Everything going through my PC seems to max out at 35KB/s :(
Doesn't always work I don't think as I have a gw5 login.
http://network-tools.com/default.asp?prog=trace - second last hop will show gateway.
Hi All,
There appears to be an issue with one of our host links into BT, we have passed details onto them for further investigation. rebooting periodically may connect you to the fail over link and clear the issue. Further information will be posted to our network status page as soon as we have more.
Regards,
Brian
IDNet
Quote from: brian_idnet on Jun 20, 2013, 14:29:33
Hi All,
There appears to be an issue with one of our host links into BT, we have passed details onto them for further investigation. rebooting periodically may connect you to the fail over link and clear the issue. Further information will be posted to our network status page as soon as we have more.
Regards,
Brian
IDNet
I'll look forward to that
Quote from: brian_idnet on Jun 20, 2013, 14:29:33
Hi All,
There appears to be an issue with one of our host links into BT, we have passed details onto them for further investigation. rebooting periodically may connect you to the fail over link and clear the issue. Further information will be posted to our network status page as soon as we have more.
Regards,
Brian
IDNet
Thanks Brian,
I will just wait for a fix since I'm on the 10 days training period again and don't want to keep rebooting just in case the DSLAM thinks something is up.
Cheers Brian.
It seems to have improved a bit (tho' not fully) in the last few minutes, I'm managing an occasional 100KB/s now :P
Quote from: Bill on Jun 20, 2013, 14:35:48
It seems to have improved a bit (tho' not fully) in the last few minutes, I'm managing an occasional 100KB/s now :P
+15 KB/s here ;)
Download Speed: 409 kbps (51.1 KB/sec )
Upload Speed: 10819 kbps (1352.4 KB/sec )
Quote from: psp83 on Jun 20, 2013, 14:38:14
+15 KB/s here ;)
Don't let it go to your head ;)
gone slow again
Quote from: sparkler on Jun 20, 2013, 14:46:46
gone slow again
And how... gave up on Radio 3 (never did like Verdi's opera much anyway :P) and switched to ClassicFM as that only needs 8KB/s.
It's coping, just about...
Quote from: Bill on Jun 20, 2013, 14:59:42
And how... gave up on Radio 3 (never did like Verdi's opera much anyway :P) and switched to ClassicFM as that only needs 8KB/s.
It's coping, just about...
Stop streaming, you're using up our bandwidth :P ;D
;D
(http://www.speedtest.net/result/2785965558.png)
Bah! :bawl:
Don't cry, Uncle Brian will make it all better ;)
;D
For a change I seem to have escaped this problem. :fingers:
Like wading through treacle here. <sigh> Would go out but its misty. Oh and that's on a Gw5.
Edit: Seems to be getting faster my end now. just still lumpy on here
I will not be rebooting my router at present! :fingers:
(http://www.speedtest.net/result/2786048276.png) (http://www.speedtest.net)
Reboot of the router seems to have returned my speeds to normal. :fingers: :fingers:
Quote from: Steve on Jun 20, 2013, 16:14:12
I will not be rebooting my router at present! :fingers:
I take great comfort from that, Steve ;)
I'll probably get clobbered later, I did see a small blip on the TBBQM at 15.30 ish
Yup. Horrendous packet loss here. I was actually looking to see if my infamous problem had recurred but clearly there's some'at more serious going on.
I'm not at home but checking my TBBQM from work it looks like something has gone horribly wrong, loads of packet loss.
The trick is get onto the other host link somehow lets hope it's not infectious and BT mend the one that's not working correctly and not the other way round!
(http://www.thinkbroadband.com/ping/share-thumb/008a768fa4e092cbf3bd979ca2454c72-20-06-2013.png) (http://www.thinkbroadband.com/ping/share/008a768fa4e092cbf3bd979ca2454c72-20-06-2013.html)
Quote from: Steve on Jun 20, 2013, 16:57:15
The trick is get onto the other host link somehow lets hope it's not infectious and BT mend the one that's not working correctly and not the other way round!
Careful, we have history of that ! ;D
Sorry folks, BT have got bigger fish to fry.
Quote from: mervl on Jun 20, 2013, 17:02:35
Sorry folks, BT have got bigger fish to fry.
Maybe so, but I'd hope they also have an SLA that gets expensive if they don't meet it.
Well, I tried rebooting the router a couple more times, but the Speedtest needle is still jerking like a cat trying to barf up a hairball. So much for the gaming session I was planning this evening. 15 minutes and I wasn't even close to connecting to a server :(
Does anyone have any idea how long these issues typically take to resolve? Or is there no typical?
Getting slightly obsessive with checking this thread ;)
Quote from: davecollins on Jun 20, 2013, 17:14:24
Getting slightly obsessive with checking this thread ;)
Click the "Notify" button at the top/bottom of the topic- you'll get an email when there's a new post.
edit to add- you can change your notification settings under Profile => Modify Profile => Notifications
Dave, IIRC the last time there was a problem at BT's end of things, they managed to break the backup in the process of 'fixing' the actual problem.
AKA: I wouldn't hold your breath ;D
I'm starting to think that their friendly & professional image may be slightly misleading :-)
GW6 is the same... Have been kipping most of the afternoon and nearly choked when I saw the speed tests... Like someone earlier, don't want to reboot as I'm on 10 days training atm... & my DLM will fit most likely... Will have to put up and shut up I suppose.
(http://www.speedtest.net/result/2786198917.png) (http://www.speedtest.net)
Quote from: davecollins on Jun 20, 2013, 17:24:23
I'm starting to think that their friendly & professional image may be slightly misleading :-)
I've never had a problem with IDnet. BT, however... ;)
I've just gone online to discover I'm being affected by the problem (I thought my phone seemed sluggish today).
Here is my TB graph.
(http://www.thinkbroadband.com/ping/share-thumb/7465613132f78d708834f0943d352ef1-20-06-2013.png) (http://www.thinkbroadband.com/ping/share/7465613132f78d708834f0943d352ef1-20-06-2013.html)
I've just done a router reboot and seem to be back to the 6.5 meg I usually enjoy.
Quote from: davecollins on Jun 20, 2013, 17:14:24
Does anyone have any idea how long these issues typically take to resolve? Or is there no typical?
Getting slightly obsessive with checking this thread ;)
You are probably looking at "within" 12 hours, if they don't break anything else :-\
Is it ok to keep rebooting the router? I've done it 4 times today with no luck.I have to say this is very annoying :mad: :mad: :mad:
Quote from: psp83 on Jun 20, 2013, 18:10:47
You are probably looking at "within" 12 hours, if they don't break anything else :-\
12 hours? 12 efin hours?????????????????????????????????? :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:
Things just got better my end a bit then bad again. I managed to get full speed on a speedtest then it went again.
Quote from: Christopher on Jun 20, 2013, 18:13:22
Is it ok to keep rebooting the router? I've done it 4 times today with no luck.I have to say this is very annoying :mad: :mad: :mad:
Yeah it's fine. DLM is only aware of what your modem is doing so as long as you leave that connected you're golden. 8-)
Quote from: Christopher on Jun 20, 2013, 18:13:22
Is it ok to keep rebooting the router? I've done it 4 times today with no luck.I have to say this is very annoying :mad: :mad: :mad:
I wouldn't keep rebooting, the equipment might see it as line problems and drop your sync speed and put interleaving on.
Try turning it off at the mains and leaving it for 10-15 mins before turning it back on.
Quote from: andrue on Jun 20, 2013, 18:19:46
Yeah it's fine. DLM is only aware of what your modem is doing so as long as you leave that connected you're golden. 8-)
Depends if its ADSL or FTTC... I wouldn't recommend loads of reboots on ADSL.
Quote from: psp83 on Jun 20, 2013, 18:10:47
You are probably looking at "within" 12 hours, if they don't break anything else :-\
Where do you get that figure from? We have no idea how long it will take. Seems to have speeded up again <sigh> yoyo adsl
Quote from: Christopher on Jun 20, 2013, 18:15:55
12 hours? 12 efin hours?????????????????????????????????? :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:
Quote from: Gary on Jun 20, 2013, 18:24:36
Where do you get that figure from? We have no idea how long it will take.
I think it took nearly 12 hours last time, but that's when they broke other things as well..
So far its been 6 hours since I first reported the issue to support. I'm guessing late evening / early morning things will be back to normal.
Quote from: psp83 on Jun 20, 2013, 18:25:38
I think it took nearly 12 hours last time, but that's when they broke other things as well..
So far its been 6 hours since I first reported the issue to support. I'm guessing late evening / early morning things will be back to normal.
It hasnt been effecting me for 6 hours. :dunno: No point in guessing or upsetting people, it will be fixed when its fixed, and we cant base that on 'last time' we had a glitch a few weeks ago and that cleared up in an hour. ;)
Mine seems back to normal pretty much as I type. Hope it stays that way.
GW6 is back to normal again.... Fingers crossed it doesn't relapse. :)
(http://www.speedtest.net/result/2786332144.png) (http://www.speedtest.net)
Quote from: Gary on Jun 20, 2013, 18:29:26
It hasnt been effecting me for 6 hours. :dunno: No point in guessing or upsetting people, it will be fixed when its fixed, and we cant base that on 'last time' we had a glitch a few weeks ago and that cleared up in an hour. ;)
Gary, I said
WITHIN 12 hours, not 12 hours + so I'm not upsetting people.
So if it gets fixed in the next 10 mins, I was correct and if you look at my first post, then you will see that the issues started around 12:30pm, so it has been causing problems for some people for 6 hours.
Quote from: psp83 on Jun 20, 2013, 18:33:11
Gary, I said WITHIN 12 hours, not 12 hours + so I'm not upsetting people.
So if it gets fixed in the next 10 mins, I was correct and if you look at my first post, then you will see that the issues started and 12:30pm, so it has been causing problems for some people for 6 hours.
People don't look at
'within' people see '
12' you could have said within 24 hours, its all pretty academic really and guess work. someone did not seem chuffed with the idea of it being within 12 from the angry faces posted. Anyway Mine seems fine now, so hopefully things are getting sorted. :)
Quote from: RandomGeeza on Jun 20, 2013, 18:33:06
GW6 is back to normal again.... Fingers crossed it doesn't relapse. :)
(http://www.speedtest.net/result/2786332144.png) (http://www.speedtest.net)
Please tell me,what's gw6?
Quote from: Christopher on Jun 20, 2013, 18:36:29
Please tell me,what's gw6?
Its part of your login. Mines gw5 for instance
Things seem to be getting back to normal :fingers:
Quote from: Gary on Jun 20, 2013, 18:34:59
People don't look at 'within' people see '12' you could have said within 24 hours, its all pretty academic really and guess work. someone did not seem chuffed with the idea of it being within 12 from the angry faces posted. Anyway Mine seems fine now, so hopefully things are getting sorted. :)
Then that's not my problem people can't read a post in full.
You don't see people complaining when BT state a maintenance window of midnight - 6am, and a downtime of upto 2 hours between 2am - 6am do you?
Quote from: Gary on Jun 20, 2013, 18:38:21
Its part of your login. Mines gw5 for instance
Thanks Gary I remember now :slap: :)
it's back for me now :clap:
It seems ok now, just hope it doesn't start again like earlier.
:fingers:
Quote from: Christopher on Jun 20, 2013, 18:42:27
Thanks Gary I remember now :slap: :)
I don't think "gateways" are used anymore with the new BT links, support/mods can correct me if I'm wrong on this..
But it used to tell which gateway you should connect to at the time but I don't think that happens anymore & it happens automatically now.
When I was having issues a year ago with my FTTC connection I was given a new username and IP to test with, the username ended in just @idnet.
Everything seems back to normal, but I'm not counting chickens yet.
Quote from: psp83 on Jun 20, 2013, 18:50:14
When I was having issues a year ago with my FTTC connection I was given a new username and IP to test with, the username ended in just @idnet.
Similar here- when I was having IPv6 problems IDNet tried me on a new login, that just ends in @idnet.
Quote from: Bill on Jun 20, 2013, 18:54:51
Everything seems back to normal, but I'm not counting chickens yet.
Similar here- when I was having IPv6 problems IDNet tried me on a new login, that just ends in @idnet.
I prefer the @idnet, it's easier to remember and type than @uk.idnet.dsl4 :laugh: ;D
I think with the host link and it's back up, we all log on to the same pipe work now with load balancing between the two. The previous links whatever they called them were of more limited capacity and more numerous hence the extension was required to log on to a individual pipe. I presume to prevent congestion and balance the load. But then I could be bullshitting.
Fine here now as well. No sign of my 60 day issue either which is interesting. And yes - if you're on ADSL don't reboot the 'router' if it's also your modem :red:
One oddity- Everything was working fine, with the sole exception of my IPv6 BQM (other IPv6 tests passed as OK).
I had to disconnect/reconnect to get the BQM working again :dunno:
Quote from: Bill on Jun 20, 2013, 19:09:04
One oddity- Everything was working fine, with the sole exception of my IPv6 BQM (other IPv6 tests passed as OK).
I had to disconnect/reconnect to get the BQM working again :dunno:
And in return it looks like you have a better ping by a ms or 2 :P
Quote from: psp83 on Jun 20, 2013, 19:11:32
And in return it looks like you have a better ping by a ms or 2 :P
Yes, it does seem to be a touch better, I hadn't noticed that :thumb:
Mine was back up, then I foolishly rebooted the router. Now it won't connect at all. Orange light on the internet indicator. Great. :(
Turn it off for awhile and try again.
I had it off for a few minutes just now. Still getting the orange light.
I'm inclined to think that not everything may yet be as it should- I'm still getting the odd spike on the BQM that I don't like the look of.
Never mind- I'd forgotten I'd run a speed test, that would explain it :red:
Right, but I can't even connect now.
No idea what's happening now. (http://www.thinkbroadband.com/ping/share-thumb/f92cafa148632c92c9afbe25d2a2b433-20-06-2013.png)
That's what my IPv6 BQM looked like until I reconnected... not that that's any help to you >:(
Anything useful in the router log?
Nothing at all. I also just tried to log in directly to the BT OpenReach router but can't connect. I've been waiting for over an hour for someone from IDNet support to ring me back. The first person said it would be within 15 minutes - an hour ago. Not impressed.
Quote from: davecollins on Jun 20, 2013, 20:53:57
Nothing at all. I also just tried to log in directly to the BT OpenReach router but can't connect. I've been waiting for over an hour for someone from IDNet support to ring me back. The first person said it would be within 15 minutes - an hour ago. Not impressed.
Have you tried turning the router/modem off for 30 mins? maybe stale session.
Quote from: Bill on Jun 20, 2013, 20:03:22
That's what my IPv6 BQM looked like until I reconnected... not that that's any help to you >:(
There does seem to be a IPv6 issue though..
(http://psp83.co.uk/pics/ipv6.JPG)
(http://psp83.co.uk/pics/ipv62.JPG)
Quote from: psp83 on Jun 20, 2013, 21:47:57
There does seem to be a IPv6 issue though..
I get 10/10 for the readiness test, the connection one varies, but that could be the operating system (OS X in my case) not IDNet.
Check this link out, I quite often get it on the test-ipv6 site:
http://test-ipv6.com/faq_avoids_ipv6.html
I had the same symptoms as Bill when it came back. IPv4 worked fine but IPv6 didn't work until I disconnected and reconnected. I didn't reboot the router, just did a disconnect/reconnect of the PPPoE session.
IPv6 connectivity tests showed the same as psp83 and you can see the different behaviour of IPv4/IPv6 in my BQM graphs. I've seen this before after an outage and suspect IPv6 doesn't fail over between routers nicely. I noticed my tracert is going out via gw2 now when it was using gw4 earlier.
(http://www.thinkbroadband.com/ping/share-thumb/40b22d1fb19d960ff65383b383da6379-20-06-2013.png) (http://www.thinkbroadband.com/ping/share/40b22d1fb19d960ff65383b383da6379-20-06-2013.html)
(http://www.thinkbroadband.com/ping/share-thumb/b899aea440781a2795aa2549dd53e62a-20-06-2013.png) (http://www.thinkbroadband.com/ping/share/b899aea440781a2795aa2549dd53e62a-20-06-2013.html)
IPv6 was working properly from my end after the outage, it was only the BQM that required the reconnect.
I don't know much about how these things work, but it was as though routing from me was fine, routing to me hadn't failed over properly.
Quote from: davecollins on Jun 20, 2013, 20:53:57
Nothing at all. I also just tried to log in directly to the BT OpenReach router but can't connect. I've been waiting for over an hour for someone from IDNet support to ring me back. The first person said it would be within 15 minutes - an hour ago. Not impressed.
I have use the BT test server log-in previously to attempt to clear a stale session, whether it worked or it was coincidental with my next attempt at IDNet authentication I'm not sure.
Example here!
https://help.fasthosts.co.uk/app/answers/detail/a_id/1598/~/testing-your-connection-to-bt's-radius-server
That link is a bit slow in loading for me currently.
Quote from: Bill on Jun 20, 2013, 22:25:22
IPv6 was working properly from my end after the outage, it was only the BQM that required the reconnect.
I don't know much about how these things work, but it was as though routing from me was fine, routing to me hadn't failed over properly.
Interesting. Routing normally requires known routes in both directions, otherwise replies can't get back to you. I suppose it depends on where the incoming traffic is coming from and whether routing tables along that specific route have stale entries. It may work from some locations but not others.
I'm still getting my head around IPv6. I've been working with IPv4 for 20+ years and now they go and change it all on me! :)
Quote from: nomad101 on Jun 20, 2013, 22:38:23I suppose it depends on where the incoming traffic is coming from and whether routing tables along that specific route have stale entries.
That gives me a thought- if it happens again I'll try disabling the IPv6 one for a few minutes, and see if it works after re-enabling it.
If I remember :fingers:
Afterthought.
Quote from: nomad101 on Jun 20, 2013, 22:38:23
Interesting. Routing normally requires known routes in both directions, otherwise replies can't get back to you.
Don't forget that there were
multiple connections involved here, albeit all between me and the tbb server(s).
The one that stopped working had been initiated by tbb's pingbox and had been running for weeks before the outage. The other ones were initiated by me (viewing the graph, running the test), and hence were "shiny new" connections. Would that be relevant?
Quote from: Bill on Jun 20, 2013, 22:16:12
I get 10/10 for the readiness test, the connection one varies, but that could be the operating system (OS X in my case) not IDNet.
Check this link out, I quite often get it on the test-ipv6 site:
http://test-ipv6.com/faq_avoids_ipv6.html
It was working fine before the problem today, I have IPv6 address, just can't get nothing to ping it, its like IDnet system doesn't know who it belongs to.
ok, I just reconnected and get 9/10 on IPv6 now.
Fails on this though.
QuoteYour DNS server (possibly run by your ISP) appears to have no access to the IPv6 Internet, or is not configured to use it. This may in the future restrict your ability to reach IPv6-only sites.
Quote from: Bill on Jun 20, 2013, 19:09:04
One oddity- Everything was working fine, with the sole exception of my IPv6 BQM (other IPv6 tests passed as OK).
I had to disconnect/reconnect to get the BQM working again :dunno:
Yah, I noticed that when I ran a speed test later on. I had to disconnect then reconnect my router to get IPv6 back. I've also noticed that it
seems my connection is a bit better but perhaps that's because the network is unbalanced and I'm on a relatively empty node or somesuch.
Quote from: nomad101 on Jun 20, 2013, 22:38:23I'm still getting my head around IPv6. I've been working with IPv4 for 20+ years and now they go and change it all on me! :)
Tell me about it. I'm going to try again this week to get my AAA record set up. I keep stumbling over what to use for the static IP address. Aside from being spoilt for choice ( :)x ) I'm just not sure of the steps involved and it's hard to find concrete advice. But I've decided it's basically the same process just a lot more hex digits. :fingers:
No problems with IPv6 since the network recovered, though I've noticed it can be a bit hit and miss whether you connect via IPv6 or IPv4 to an enabled site. But I've not yet found any functional need for it!
I just wonder though whether some of the recent reports on here of higher latency were a sign of pending equipment failure (like the flickers which often precede a major blow-out on the electricity network), and as with humans often technology seems to get better just before it expires. Trouble I suppose is that as always you can only detect failure with certainty after it occurs, and in the modern "contracted" world the need for evidence precludes preventative action any more; and the other way is cheaper which is what matters to us all more than anything.
Hi,
You can try testing using:
ping -6 ipv6.idnet.net
Regards,
Brian
IDNet
hi does anyone know how to get bt's auto rate limiting thing disabled as since yesterdays fiasco im stuck at 444 / 9720 kbps
Is it me or has things slowed down again ?
never mind, seems to be back to normal now, just a blip!
Quote from: psp83 on Jun 21, 2013, 19:05:44
Is it me or has things slowed down again ?
Seems okay for me at the moment:
http://www.thinkbroadband.com/speedtest/results.html?id=137184167721127156146
:laugh:
Quote from: andrue on Jun 21, 2013, 19:09:52
Seems okay for me at the moment:
http://www.thinkbroadband.com/speedtest/results.html?id=137184167721127156146
:laugh:
How do you get your green and yellow to match? mine is always 10 Mbps apart :-\
Quote from: psp83 on Jun 21, 2013, 19:14:10
How do you get your green and yellow to match? mine is always 10 Mbps apart :-\
I'm not sure but if single threaded is below multi-threaded I think it suggests something can't keep up. Possibly a router that is overwhelmed, or maybe the clients itself. In effect it means there is a delay between the client sending a packet and the ACK from the server. Multi-threaded gets around that because while one thread is waiting for the 'yes, I got it' another can be sending its packet on the way.
What router do you have? Mine is a DLink-645 these days.
Quote from: andrue on Jun 21, 2013, 20:23:38
What router do you have? Mine is a DLink-645 these days.
Billion 7800n (gigabit ports)
Cat5e
PC NIC is gigabit as well
Quote from: psp83 on Jun 21, 2013, 20:28:12
Billion 7800n (gigabit ports)
Cat5e
PC NIC is gigabit as well
Should be at least as good as mine then. Maybe having both lines together is actually bad? Suggesting that single threading maxes out my router and multi-threading gains nothing?
The leased line at work (installed last week) typically has the yellow zig-zagging either side of the green. That's a business-class Cisco router for whatever that's worth :-/
http://superuser.com/questions/261663/why-is-multi-thread-downloading-faster-than-single-thread
Which suggests that my graph is the way it should be..but I dunno :)
Quote from: andrue on Jun 21, 2013, 21:22:23
Should be at least as good as mine then. Maybe having both lines together is actually bad? Suggesting that single threading maxes out my router and multi-threading gains nothing?
The leased line at work (installed last week) typically has the yellow zig-zagging either side of the green. That's a business-class Cisco router for whatever that's worth :-/
http://superuser.com/questions/261663/why-is-multi-thread-downloading-faster-than-single-thread
Which suggests that my graph is the way it should be..but I dunno :)
I have no idea, would be good to know though, maybe support can enlighten us?
This is what I get at the mo.
(http://www.thinkbroadband.com/speedtest/button/137185967722400866018.png) (http://www.thinkbroadband.com/speedtest/results.html?id=137185967722400866018)
Um, just out of interest on FTTC I get multi-thread downloads (which I believe are supposed to "max out" the connection) on the TBB Speedtester which are one-third of those on the single thread, consistently. (When actually in use the connection performs as per the single thread test according to the TBB monitor which I keep running on the PC, same with the Android test on the mobile phone using the home wifi). My second (non BT) connection also shows the yellow (multi-thread) line zig-zagging around the same more consistent level of the green (single thread) line. I'm a bit lost on that one, could it be a quirk of the routers QoS, perhaps?
Quote from: mervl on Jun 22, 2013, 14:34:40
could it be a quirk of the routers QoS, perhaps?
QoS is not enabled on mine, so I could really say, perhaps support knows?
What modems do you two have (
mervl &
andrue ) ? I have an ECI modem.
Hi,
Mine is always similar to yours Paul
http://www.thinkbroadband.com/speedtest/results.html?id=137198727219535584596
This usually runs at around 7-8Mbps difference between the 2 which I would expect there to be the difference between the threaded and multi-threaded tests.
I am currently using a Zyxel VMG1312-B Series VDSL router
Regards,
Brian
IDNet
I've not had much of a response from other forums but the consensus appears to be that multi-threading is a workaround for issues with the TCP stack. So it seems my connection is demonstrating the ideal. It might also be demonstrating throttling except that for my connection speed my results are very good. So if it proves anything it seems to prove that the bottleneck is my connection, as it should be.
But..I've only had two replies in two different fora so it's hardly conclusive. However my speeds do seem to be the maximum for my connection so it's either correct or else my single threaded downloads are unusually good :-\
Quote from: brian_idnet on Jun 23, 2013, 11:46:09
Hi,
Mine is always similar to yours Paul
http://www.thinkbroadband.com/speedtest/results.html?id=137198727219535584596
This usually runs at around 7-8Mbps difference between the 2 which I would expect there to be the difference between the threaded and multi-threaded tests.
I am currently using a Zyxel VMG1312-B Series VDSL router
Regards,
Brian
IDNet
I suppose getting the single thread download to be the same as or as close to the multi-thread is best then.
Just means you can download quicker.
How are you finding that router? Since I can't unlock my modems without the chance of turning it into a paper weight, I've been thinking about getting a VDSL router so I can actually see the line stats just incase any future problems happen & if the modems BTo give me keep failing.
Quote from: andrue on Jun 23, 2013, 12:54:25
I've not had much of a response from other forums but the consensus appears to be that multi-threading is a workaround for issues with the TCP stack. So it seems my connection is demonstrating the ideal. It might also be demonstrating throttling except that for my connection speed my results are very good. So if it proves anything it seems to prove that the bottleneck is my connection, as it should be.
But..I've only had two replies in two different fora so it's hardly conclusive. However my speeds do seem to be the maximum for my connection so it's either correct or else my single threaded downloads are unusually good :-\
Have you tweaked your TCP/IP settings?
On ADSL2 I used to tweak the TCP/IP settings to get as much possible from my connection but I haven't bothered with FTTC and fresh install of Win8 Pro.
Quote from: psp83 on Jun 23, 2013, 16:03:29
Have you tweaked your TCP/IP settings?
I played with them last year on and off but I don't think I saw much difference so gave up and returned them back to Windows 7 defaults. It'd be interesting to compare the values.
C:\Users\Andrue>netsh int tcp show global
Querying active state...
TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Chimney Offload State : automatic
NetDMA State : disabled
Direct Cache Acess (DCA) : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : ctcp
ECN Capability : disabled
RFC 1323 Timestamps : disabledOdd that I have NetDMA and DCA disabled but it's possible my laptop doesn't support them. Not that I'd expect them to make much difference given that it only has a 10/100 port (I only use Wifi when I have to - too many neighbours around me crippling throughput :()
MTU is 1500.
Quote from: andrue on Jun 23, 2013, 19:28:24
I played with them last year on and off but I don't think I saw much difference so gave up and returned them back to Windows 7 defaults. It'd be interesting to compare the values.
Here's mine from laptop and pc.
Laptop, Win8 Pro 64bit
C:\Windows\system32>netsh int tcp show global
Querying active state...
TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Chimney Offload State : disabled
NetDMA State : disabled
Direct Cache Access (DCA) : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled
Initial RTO : 3000
Receive Segment Coalescing State : disabled
C:\Windows\system32>netsh interface ipv4 show subinterfaces
MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 445985 Loopback Pseudo-Interface 1
1500 5 0 0 WiFi
1500 5 0 451656 Local Area Connection* 12
1500 1 2249132608 200006282 Ethernet
C:\Windows\system32>netsh interface ipv6 show subinterfaces
MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 353617 Loopback Pseudo-Interface 1
1500 5 0 1832 WiFi
1280 5 0 0 isatap.home.gateway
1280 1 3040 4616 Teredo Tunneling Pseudo-Interface
1500 5 0 1286 Local Area Connection* 12
1500 1 5096372312 194841985 Ethernet
PC, Win8 Pro 64bit
C:\WINDOWS\system32>netsh int tcp show global
Querying active state...
TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Chimney Offload State : disabled
NetDMA State : disabled
Direct Cache Access (DCA) : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled
Initial RTO : 3000
Receive Segment Coalescing State : disabled
C:\WINDOWS\system32>netsh interface ipv4 show subinterfaces
MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 231361 Loopback Pseudo-Interface 1
1500 1 492150315 2338608986 Ethernet
1500 1 0 23544 VMware Network Adapter VMnet1
1500 1 0 20148 VMware Network Adapter VMnet8
C:\WINDOWS\system32>netsh interface ipv6 show subinterfaces
MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 225957 Loopback Pseudo-Interface 1
1280 5 0 0 isatap.home.gateway
1280 5 0 152 Local Area Connection* 12
1280 5 0 0 isatap.{B0BCC724-3B75-4F40-AC3C-46E517975474}
1500 1 169661684 70758909 Ethernet
1280 5 0 0 isatap.{31B17312-4A9E-4990-A809-FE1243A9F17C}
1500 1 0 6274 VMware Network Adapter VMnet1
1500 1 0 6274 VMware Network Adapter VMnet8
Laptop is 10/100 & PC is 10/100/1000
If I disable IPv6 I get this.
(http://www.thinkbroadband.com/speedtest/button/137203083221750120317.png) (http://www.thinkbroadband.com/speedtest/results.html?id=137203083221750120317)
With IPv6 enabled I get this.
(http://www.thinkbroadband.com/speedtest/button/137203103715004120379.png) (http://www.thinkbroadband.com/speedtest/results.html?id=137203103715004120379)
Hmm ???
So IPv6 has slower throughput than IPv4 on single threading for you. That's curious ???
Are you using any kind of tunnelling for your IPv6?
Although the potential is there on the multi thread. I must connect mine up again sometime and compare.
Quote from: andrue on Jun 24, 2013, 07:25:07
So IPv6 has slower throughput than IPv4 on single threading for you. That's curious ???
Are you using any kind of tunnelling for your IPv6?
I have no idea how to find that out..
All I did was check the IPv6 box on the router control panel, made sure the IPv6 firewall was enabled and saved it.. I'm letting Win8 do its own thing to get the IP addresses.
C:\WINDOWS\system32>netsh interface ipv6 show subinterfaces
MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 225957 Loopback Pseudo-Interface 1
1280 5 0 0 isatap.home.gateway
1280 5 0 152 Local Area Connection* 12
1280 5 0 0 isatap.{B0BCC724-3B75-4F40-AC3C-46E517975474}
1500 1 169661684 70758909 Ethernet
1280 5 0 0 isatap.{31B17312-4A9E-4990-A809-FE1243A9F17C}
1500 1 0 6274 VMware Network Adapter VMnet1
1500 1 0 6274 VMware Network Adapter VMnet8
I've noticed that the MTU for IPv6 is lower though.. 1280 ???
Quote from: psp83 on Jun 24, 2013, 09:57:48
I have no idea how to find that out..
All I did was check the IPv6 box on the router control panel, made sure the IPv6 firewall was enabled and saved it.. I'm letting Win8 do its own thing to get the IP addresses.
No tunnel then so we can rule that out.
QuoteI've noticed that the MTU for IPv6 is lower though.. 1280 ???
Hmm.
MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 12927964 Loopback Pseudo-Interface 1
1492 2 527178 526502 Wireless Network Connection 2
1280 5 0 0 isatap.{F70F0A73-8856-422C-8B97-3
DBDE678C03B}
1280 5 0 0 isatap.{94309C4C-31E0-486B-B5E4-F
EF28451370D}
1492 1 3356338626 938839979 Local Area Connection
1280 1 185307 394072 Teredo Tunneling Pseudo-InterfaceI don't think the 1280s there matter. I know I'm not using Teredo and I don't think either of us are using isatap (http://en.wikipedia.org/wiki/ISATAP). Both technologies I think are for running IPv6 over IPv4 and with IDNet supporting IPv6 directly I assume they sit idle. Looks to me like we're both the same there, with your primary being Ethernet. But it's curious.
Quote from: andrue on Jun 24, 2013, 12:27:25
No tunnel then so we can rule that out.Hmm.
MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 12927964 Loopback Pseudo-Interface 1
1492 2 527178 526502 Wireless Network Connection 2
1280 5 0 0 isatap.{F70F0A73-8856-422C-8B97-3
DBDE678C03B}
1280 5 0 0 isatap.{94309C4C-31E0-486B-B5E4-F
EF28451370D}
1492 1 3356338626 938839979 Local Area Connection
1280 1 185307 394072 Teredo Tunneling Pseudo-Interface
I don't think the 1280s there matter. I know I'm not using Teredo and I don't think either of us are using isatap (http://en.wikipedia.org/wiki/ISATAP). Both technologies I think are for running IPv6 over IPv4 and with IDNet supporting IPv6 directly I assume they sit idle. Looks to me like we're both the same there, with your primary being Ethernet. But it's curious.
I'm even more confused now.. I'm guessing my "Ethernet" is the same as your "Local Area Connection"
Although I have a "Local Area Connection* 12" ???
My Local Area Connection* 12 MTU is now 1472 instead of 1280 as I had to reset my IPv6 connection due to a Win8 bug not picking up the DNS address advertised by the router.
C:\WINDOWS\system32>netsh interface ipv6 show subinterfaces
MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 19571 Loopback Pseudo-Interface 1
1280 5 0 0 isatap.home.gateway
1472 5 0 152 Local Area Connection* 12
1280 5 0 0 isatap.{B0BCC724-3B75-4F40-AC3C-46E517975474}
1500 1 80993776 30414259 Ethernet
1280 5 0 0 isatap.{31B17312-4A9E-4990-A809-FE1243A9F17C}
1500 1 0 34466 VMware Network Adapter VMnet1
1500 1 0 34466 VMware Network Adapter VMnet8
Has one of the host links to BT fallen over again or is it me:
(http://www.thinkbroadband.com/ping/share-thumb/cbb7d842424bb62352b524bf38161c0d-03-07-2013.png) (http://www.thinkbroadband.com/ping/share/cbb7d842424bb62352b524bf38161c0d-03-07-2013.html)
Lovely pattern. Somethings up. But radio streaming (through the mobile) was OK. Nothing more onerous tonight.
My Broadband Ping (http://www.thinkbroadband.com/ping/share/711e2a408f33c5f26fe6b3f8466ada35-04-07-2013.html)
From what I can see, everyone is showing the same problem.
Quote from: mervl on Jul 04, 2013, 00:14:27
Lovely pattern. Somethings up. But radio streaming (through the mobile) was OK. Nothing more onerous tonight.
My Broadband Ping (http://www.thinkbroadband.com/ping/share/711e2a408f33c5f26fe6b3f8466ada35-04-07-2013.html)
Didn't affect my use either as it happens, I only noticed it by accident.
I rather expected it to show a degree of worsening at midnight as off-peak kicked in, but it didn't- just a slow improvement as sensible people went to bed. Interesting.
Seems to be all sorted now, at least until next time :P
Odd you'd think that sort of disturbance if real would affect performance :dunno:
If I'd been downloading something hefty I suspect it would have done, but I was just sort of mooching about the web and any performance hit simply wasn't noticeable.
What showed it up was a post on tbb querying whether their speedtester was down- I tried it and the result was so horrible that I aborted it and went investigating!
I posted the same here : http://www.idnetters.co.uk/forums/index.php/topic,30950.msg713331/topicseen.html#new
I didn't see no impact on service though, I was still pinging things at 15ms and my speed was normal... ???
Looks fixed now. Can't say I noticed but then it's possible I didn't use the net after 10pm anyway. I did notice the afternoon congestion though.
(http://www.thinkbroadband.com/ping/share-thumb/5bbfe2239649364a9546c1e1c1927eca-04-07-2013.png)
Mind you things look a lot worse on my server's IPv6 graph. I don't blame IPv6 though - when you're only running at 5w power consumption there's a limit as to how quickly you can respond to a ping.
(http://www.thinkbroadband.com/ping/share-thumb/8168195908728334486f0c42356e0fe0-04-07-2013.png)
:)x
Looks like something is up again. I've just started getting page loading problems, and pinging various sites is resulting in between 25% and 50% packet loss. Just in time for the weekend :-\
A ping to the BBC:
Pinging bbc.co.uk [212.58.251.195] with 32 bytes of data:
Request timed out.
Reply from 212.58.251.195: bytes=32 time=31ms TTL=120
Reply from 212.58.251.195: bytes=32 time=31ms TTL=120
Reply from 212.58.251.195: bytes=32 time=30ms TTL=120
Ping statistics for 212.58.251.195:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 31ms, Average = 30ms
And here's a traceroute to this forum, which is also slow for me:
Tracing route to idnetters.co.uk [212.69.36.118]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms www.routerlogin.com [xxx.xxx.x.x]
2 30 ms 102 ms 153 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 29 ms 29 ms 29 ms telehouse-gw5-gi4-400.idnet.net [212.69.63.245]
4 29 ms * 30 ms redbus-gw2-gi3-331.idnet.net [212.69.63.5]
5 30 ms 30 ms 30 ms redbus-gw1-gi5-0-301.idnet.net [212.69.63.209]
6 30 ms 30 ms 30 ms cpanel3.idnet.net [212.69.36.118]
Trace complete.
Just me, or anyone else getting issues?
Getting a little bit of packet loss here but it's pretty minor.
(http://www.thinkbroadband.com/ping/share-thumb/bc44a105c14efc864e0c57bbc748b075-12-07-2013.png)
Just looking for a little advice please.
I've come back from 2 weeks away and turned my router back on but I've got no internet connection.
All the lights are on, on the router and it's synced fine but for some reason it won't connect. My details are all in there fine as I've re-entered them.
The router is a Belkin and looking on the setup page for it everything seems normal, apart from the no connection issue.
Thanks for any advice.
Quote from: Wooloff on Jul 13, 2013, 11:59:15
Just looking for a little advice please.
I've come back from 2 weeks away and turned my router back on but I've got no internet connection.
All the lights are on, on the router and it's synced fine but for some reason it won't connect. My details are all in there fine as I've re-entered them.
The router is a Belkin and looking on the setup page for it everything seems normal, apart from the no connection issue.
Thanks for any advice.
What is the routers connection page showing? How do you know its synced? Sorry to be so basic but that info may help. Also is this over wifi or plugged directly into the router?
I just thought it was synced because the lights were all on. I phoned support and they said that there is a major outage at the moment. No time frame for return of service either. Hoping it's back up today :(
Anyone else lost connection, seeing no Internet at all in Birmingham on FTTC.
There are certainly problems and they look to be within IDNet's network. I've just had a five minute outage and so has everyone else by the look of it.
Ditto, Perthshire. Disconnected pppoa session and reconnected (not reboot). Now OK.
Thanks Zappa, I wondered if it was my router playing up due to the heat.
No service here in Oxfordshire still. Been down since at least 10am today.
AAISP are reporting all their BT lines dropped out at 15.01, so it looks like a major BT fault.
Quote from: Wooloff on Jul 13, 2013, 15:15:24
No service here in Oxfordshire still. Been down since at least 10am today.
I think your issue is probably not connected with the outage we've all just had. I'd take a guess that it's more local to you unfortunately.
Quote from: lozcart on Jul 13, 2013, 15:16:58
AAISP are reporting all their BT lines dropped out at 15.01, so it looks like a major BT fault.
That would probably explain things although I can't see anyone else (I have access to hundreds of BQMs) losing connection other than IDNet customers.
Quote from: zappaDPJ on Jul 13, 2013, 15:17:19
I think your issue is probably not connected with the outage we've all just had. I'd take a guess that it's more local to you unfortunately.
I phoned idnet support at roughly 12:30 and was told by someone there, that there is a major pppoa outage affecting nearly all their customers.
Yep, something definitely went *bloop!* :laugh:
(http://www.thinkbroadband.com/ping/share-thumb/afe6e3a2dba880461a45a697ed144812.png)
My DSL has been down since 10:45 this morning.
Jul 13 10:50:29 gateway dsl-7800n pppd[5428]: PPP LCP UP.
Jul 13 10:50:30 gateway dsl-7800n pppd[5428]: Remote message: Authentication failed
Jul 13 10:50:30 gateway dsl-7800n pppd[5428]: CHAP authentication failed
Are the repeating syslog messages.
Have tried powering the router quite a few times today, no joy. I had it powered off for an hour this afternoon. Thank goodness for the personal Android WiFi hotspot feature, had to delve into the depths of my PC to plug the mpci combo wifi module though :)
Had 5 power outages in Helston, Cornwall in a period of 20 minutes. Weird weather patterns possibly.
Had the same short-ish drop like everyone else (was out at the time so it didn't matter much), but it's still rsther messy:
(http://www.thinkbroadband.com/ping/share-thumb/7d4e16611908924fb7885d85c7654a75-13-07-2013.png) (http://www.thinkbroadband.com/ping/share/7d4e16611908924fb7885d85c7654a75-13-07-2013.html)
It's gone again!
Aaaand there it goes again. Even my mobile signal is spluttering in sympathy!
Oh well. Time to break out a book :)
Quote from: lozcart on Jul 13, 2013, 17:45:20
It's gone again!
Yup, it dropped about 10 seconds after my post :mad:
Reported again over at AAISP, they recommend wait a while and try a router reboot if you are getting a generic BT IP address. I think I will wait and see if it reconnections itself like earlier today.
Back up again but still loads of packet loss.
Quote from: jezuk1 on Jul 13, 2013, 17:35:58
My DSL has been down since 10:45 this morning.
Jul 13 10:50:29 gateway dsl-7800n pppd[5428]: PPP LCP UP.
Jul 13 10:50:30 gateway dsl-7800n pppd[5428]: Remote message: Authentication failed
Jul 13 10:50:30 gateway dsl-7800n pppd[5428]: CHAP authentication failed
Are the repeating syslog messages.
Have tried powering the router quite a few times today, no joy. I had it powered off for an hour this afternoon. Thank goodness for the personal Android WiFi hotspot feature, had to delve into the depths of my PC to plug the mpci combo wifi module though :)
I guess that's roughly when mine went down as well. Still nothing here :(
Luckly I can tether the mobile on my laptop. I've only got 1gb usage.
(http://www.thinkbroadband.com/ping/share-thumb/f27defe2d6cb87b63d13ab5b38bd3edc.png) (http://www.thinkbroadband.com/ping/share/f27defe2d6cb87b63d13ab5b38bd3edc.html)
Quote from: Wooloff on Jul 13, 2013, 18:03:31
I guess that's roughly when mine went down as well. Still nothing here :(
Luckly I can tether the mobile on my laptop. I've only got 1gb usage.
Do you know if you are on a BT or Telefonica connection?
Quote from: lozcart on Jul 13, 2013, 18:07:45
Do you know if you are on a BT or Telefonica connection?
I've no idea, sorry. I'm not really all that techy when it comes to the net. I know how to setup a router and so on but there's a lot I know nothing about.
How would I tell?
No issues here for once no loss of connection either. Routing is a strange thing. :dunno:
Quote from: lozcart on Jul 13, 2013, 18:07:45
Do you know if you are on a BT or Telefonica connection?
I'm LLU / Telefonica / O2 Wholesale, whichever it is :)
I don't know how you would tell sorry. Someone with more tech experience may be able to help us.
The reason I asked is if support were saying it was a major idnet problem then I'm surprised no one reported it on the forum this morning. I believe most people on the forum are on a BT connection, there seems to be a lot less on telefonica.
Quote from: lozcart on Jul 13, 2013, 18:19:57
I don't know how you would tell sorry. Someone with more tech experience may be able to help us.
The reason I asked is if support were saying it was a major idnet problem then I'm surprised now one reported it on the forum this morning. I believe most people on the forum are on a BT connection, there seems to be a lot less on telefonica.
Look at adsl settings is it LLU? Thats telefonica
Quote from: jezuk1 on Jul 13, 2013, 18:18:56
I'm LLU / Telefonica / O2 Wholesale, whichever it is :)
I'm guessing then this mornings outage was for LLU customers only.
Quote from: lozcart on Jul 13, 2013, 18:22:39
I'm guessing then this mornings outage was for LLU customers only.
Seems like it might BE... ;)
Quote from: jezuk1 on Jul 13, 2013, 18:18:56
I'm LLU / Telefonica / O2 Wholesale, whichever it is :)
Is your connection up at the moment?
I'm pretty sure I'm LLU as well. I remember a couple of years ago when there was a problem being told my connection was LLU.
I'm using Sky at the moment and that went down for ten minutes in the London area at around 9 am. It must have affected lots of providers. :-\
I'm lowly ADSL 2+ for a month of so more till FTTC and everything has been running ok today apart from my normal line issue, so I'm guessing its LLU. Anything on the BE page about it?
Quote from: Wooloff on Jul 13, 2013, 18:25:07
Is you connection up at the moment?
I'm pretty sure I'm LLU as well. I remember a couple of years ago when there was a problem being told my connection was LLU.
I turned the router off for 30 minutes to give it another rest. I'll turn it on again and find out.....
... and the results are: the DSL is synchronised but the PPP is still reporting authentication failure.
on twitter it says on BE status page says there was an outage at Bury St Edmonds exchange but thats fixed, thats it for today on their updates. The Zen status page is always useful https://status.zen.co.uk/broadband/ type your area code in.
I spoke to support, it's an ongoing issue affecting radius/authentication. I understand they're awaiting updates on the status of the outage.
I've been out of the house all day but since returning over the last hour I have a dsl connection but auth is failing I am guessing this is what is happening to everyone else on LLU?
Quote from: jezuk1 on Jul 13, 2013, 18:42:03
I spoke to support, it's an ongoing issue affecting radius/authentication. I understand they're awaiting updates on the status of the outage.
Thanks for the info, Just as I posted mine! Why doesn't IDnet update the status pages to reflect this, the status page never seems to be very useful as its not updated?
Been okay when I've used it today in South Northants but my TBBQM graph looks proper dodgy:
(http://www.thinkbroadband.com/ping/share-thumb/d72924e2861f5ce7e89f81cb34f6d15d-13-07-2013.png).
That's an FTTC connection and if RADIUS is down then nobody disconnect - or hope you can reconnect fast enough that it doesn't notice :fingers:
Quote from: mk1 on Jul 13, 2013, 18:45:51
Thanks for the info, Just as I posted mine! Why doesn't IDnet update the status pages to reflect this, the status page never seems to be very useful as its not updated?
Last I looked it said broadband:
Status OK then above, Announcement Sub-Optimal Service, Status:
Partial Service :eyebrow:
Same as everybody else, didn't notice it as been in the pool most of the day ;D
(http://www.thinkbroadband.com/ping/share-thumb/3bfefbc52374f2113c32eb14388ef952-13-07-2013.png) (http://www.thinkbroadband.com/ping/share/3bfefbc52374f2113c32eb14388ef952-13-07-2013.html)
Quote from: jezuk1 on Jul 13, 2013, 18:28:38
I turned the router off for 30 minutes to give it another rest. I'll turn it on again and find out.....
... and the results are: the DSL is synchronised but the PPP is still reporting authentication failure.
Thanks for the information :)
I've given up on it for this evening and hopefully it will be working again tomorrow.
I've pinched the in-laws BT details, so at least I can use the BT Wifi, silly thing is, it's nearly as fast as my normal ADSL lol
As if by magic my broadband is back.
There is also a voice message when you call the support phone number, but I do agree a little more information on the network status page would be nice. The broadband status isn't really OK when the broadband isn't working :) Still, I can't complain (I've been a very happy customer for 5 years or so) and I'm quite sure Idnet are doing all they can, I suspect the problem is out of their control
Mine is back up as well :)
Quote from: mk1 on Jul 13, 2013, 19:11:49
As if by magic my broadband is back.
Thanks, mine is back too now.
I had total loss of broadband pretty much all day due to this, I would like to know the technical reasons as to this outage if possible.
Had some more disconnections and 3am ish seems BT were replacing a card and diverted traffic but things just stopped, but they had to change the card. So a single point of failure which is not good. AAISP has info here.
https://status.aa.net.uk/apost.cgi?incident=1819
Quote from: Gary on Jul 14, 2013, 08:01:14So a single point of failure
BT's concept of the "one-stop shop"? :P
Quote from: Bill on Jul 14, 2013, 08:18:26
BT's concept of the "one-stop shop"? :P
Lol, no. More like the result of the low price we pay for internet access ;)
It would be good if Idnet could do the same sort of reporting and issuing of information that AAISP do, I guess it would mean someone monitoring their connections 24/7.
I find people are more acceptable to problems and time scales of repairs if you are open and honest to them of what the problem is. I'm not saying Idnet misinformed us but there was lack of useful information regarding both the LLU and BT problems yesterday.
Quote from: lozcart on Jul 14, 2013, 09:46:34
It would be good if Idnet could do the same sort of reporting and issuing of information that AAISP do, I guess it would mean someone monitoring their connections 24/7
Someone from iDNet should be posting something somewhere, since they I doubt they are unaware there is a major outage. When people have to look to competitor's sites to find out what's going on it does not look good. Some of them might even conclude they are better off elsewhere......
Both Zen and AAISP have really good status pages, its one thing IDNet really need.
Quote from: Gary on Jul 14, 2013, 10:13:24
Both Zen and AAISP have really good status pages, its one thing IDNet really need.
Agree. I don't really see what the problem is. I know they have an RSS feed but this seems to be updated only sporadically and, in any event, doesn't really tell you much other than there's a problem.
There is a section of the forum for service announcements it would be good if better use of that was made.