IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Gary on Jun 18, 2013, 10:42:07

Title: IDNet login account page not working
Post by: Gary on Jun 18, 2013, 10:42:07
Anyone else not being able to log into their account?
Title: Re: IDNet login account page not working
Post by: Steve on Jun 18, 2013, 10:45:06
Your right it's down again Gary!
Title: Re: IDNet login account page not working
Post by: Gary on Jun 18, 2013, 10:54:27
Quote from: Steve on Jun 18, 2013, 10:45:06
Your right it's down again Gary!
Cheers , Steve. This seems to be becoming a semi regular feature these days ;)
Title: Re: IDNet login account page not working
Post by: SimonM_IDNet on Jun 18, 2013, 10:57:58
Hi Gary,

I replicated this issue on our test kit and have passed this information on to be investigated.

Kind regards
Simon Mulliss
IDNet support
Title: Re: IDNet login account page not working
Post by: SimonM_IDNet on Jun 18, 2013, 11:00:09
Hi all,

Just got word back that it has already been sorted and should now be working. Any further problems please let me know.

Kind regards
Simon Mulliss
IDNet support
Title: Re: IDNet login account page not working
Post by: Gary on Jun 18, 2013, 11:18:07
Quote from: SimonM_IDNet on Jun 18, 2013, 11:00:09
Hi all,

Just got word back that it has already been sorted and should now be working. Any further problems please let me know.

Kind regards
Simon Mulliss
IDNet support
Morning, Simon and cheers. Any idea why this keeps happening? Its not something we used to see much of.
Title: Re: IDNet login account page not working
Post by: brian_idnet on Jun 18, 2013, 12:05:31
Hi Gary,

The server runs tomcat which sometimes stops responding if it encounters an error so the software has to be restarted.

Regards,

Brian
IDNet
Title: Re: IDNet login account page not working
Post by: Gary on Jun 18, 2013, 12:19:14
Quote from: brian_idnet on Jun 18, 2013, 12:05:31
Hi Gary,

The server runs tomcat which sometimes stops responding if it encounters an error so the software has to be restarted.

Regards,

Brian
IDNet
Thanks Brian  :)
Title: Re: IDNet login account page not working
Post by: Ray on Jun 20, 2013, 09:50:21
Is anyone else seeing this instead of the normal log in page when logging into their Idnet account using FF? works normally using IE.
Title: Re: IDNet login account page not working
Post by: Gary on Jun 20, 2013, 09:54:18
Quote from: Ray on Jun 20, 2013, 09:50:21
Is anyone else seeing this instead of the normal log in page when logging into their Idnet account using FF? works normally using IE.
Working fine on my Mac using Firefox, Ray.  :dunno: Have you tried clearing your cache.
Title: Re: IDNet login account page not working
Post by: Ray on Jun 20, 2013, 10:00:45
May have been that, Gary, I've just restarted FF ands it seems to be ok now.
Title: Re: IDNet login account page not working
Post by: Gary on Jun 20, 2013, 10:51:37
Quote from: Ray on Jun 20, 2013, 10:00:45
May have been that, Gary, I've just restarted FF ands it seems to be ok now.
:thumb: