Hi all, My service was upgraded yesterday (06/06/13) to FTTC from ADSL2. My new router is an ASUS RT-N66U, speeds are fine and everything works - apart from email. I'm using Outlook 2007 and email was working fine up until the system was changed over at 9am. Now when ever I try to download email from the server Outlook stalls during the receive process. I can log onto webmail and see all the mail in the folder of each account but it just won't download to Outlook. Have deleted accounts in Outlook three times and re-entered all the usual data etc. The only error report I can get is when I cancel the process which it says "Receiving - reported error (0x80048002) 'This task was cancelled before it was completed'. I've spoken to iDnet support but have not got a resolution to the problem. The only suggestion was to check the Outlook index file, but I don't think that has anything to do with it as that is for indexing email already downloaded?? Sending mail works fine. Any help or advice much appreciated.
Thanks
Az
ps I did search to see if this problem had already been raised but couldn't find anything in the forums.
Take a look at http://support.microsoft.com/kb/929135 if you haven't already.
Yes already tried that Glenn, no change, still can't download email :( The odd one does appear after a while, over a period of hours......
Have you tried renaming the .ost file then do a send/receive?
Hi Glenn, I don't have a .ost file, at least I can't find one. I'm running Outlook 2007 (on Windows 7 Home Premium) on it's own on my pc at home, not with an exchange server like I do at work. The .pst file is 184Mb in size, would that be an issue? Interestingly I've also added a couple of my idnet mail accounts to my iMac Mail and the emails are being downloaded OK. The strange thing is everything worked fine on the PC until I upgraded to FTTC :(
Thanks
Az
Oh and I also did a system restore to before I upgraded the service but email problem is still there....
Az
Do either of these help?
http://answers.microsoft.com/en-us/office/forum/officeversion_other-outlook/the-task-reported-error-0x80048002-this-task-was/b5ca8f33-52b6-4c49-8017-4133a76f3165
http://support.microsoft.com/kb/287497
Tried all of those things Simon, thanks. Now what I did out of desperation, I downloaded another piece of email software called Postbox and set it up with my idnet email accounts and lo and behold it won't download my pop email from the idnet server, _except_ for one email account it does ??? ???
Not sure where to go from here, only other change when I upgraded to FTTC was a new router, Asus RT-N66U, now would this be the cause of the problem ?
I'm stumped :-\
Az
Have you tried setting up a new email account and see if you can download from that?
Hi Glenn, I will give that a go but now I'm on FTTC, idnet have given me a stupid username (01670XXXXXX@idnet) and password I have to use to login to my idnet account which I don't think I can change. If I use my old login name and password I can see both old (ADSL) and new (FTTC) accounts, very confusing I have to say. Will set up another email address and let you know how it goes. Thanks
Az
This just goes from bad to worse. Set up a new email address on idnet (using my pc) set it up in Outlook (on PC) as well, sent a message to it from my iMac from a .me account. Still won't download from the server to Outlook on PC. But it has downloaded on my iMac....Mail software.......I give up......will delete Outlook 2007 and reinstall and see if that works.....will back up the .pst file of course....
Not sure what's going on or who/what to blame for all this hassle.........................
Looks like an Outlook , Windose firewall issue. I think you've proved the mail server functions ok , btw RT N66U is a very good router IMO.
Cheers Steve, but since setting up idnet accounts on the iMac I'm now getting errors on the iMac Mail for all my accounts including the idnet accounts which I've never had before :-( Things going from bad to worse.....think I'll revert to paper cups and string for communications...... :laugh:
Have you tried the connection doctor in OS X mail?
Yes tried that Steve, very confusing it is as some of the email addresses that don't work on the pc work on the iMac and the Apple/Google addresses that used to work on the iMac a few minutes ago no longer work :-\
Az
Tearing what little hair out that I have.....
Well I've tried everything from this end without success. I think it is an IDNET issue which they are not addressing. Something to do with moving from ADSL to FTTC. Why have they still got both ADSL and FTTC accounts open and running ? This I think is causing a conflict at their servers, no idea what, just guessing but I'm really p****d off now with it all..... :'( :mad: :rant2: Thanks for those of you have tried to help.....can't say the same for IDNET.....
I'm not sure why there would be two accounts running for you simultaneously, so I can only suggest you go back to them to clarify that, which may hopefully lead to a resolution of the email issue.
Good luck. :fingers:
Hi Simon, Thanks, but do IDNET monitor these forums? If so I would expect them to pick up on this as I have had no luck with them on the phone or via email.....I had been very happy with them until I moved to FTTC.....now I'm pretty mad......I have to say I've noticed no great improvement in having a 50MBPS connection on FTTC compared to my previous 10MBPS on ADSL :'( only now my email doesn't work....
Az
They do look in on the forums, and SimonM and Brian have been around quite a bit recently, but they don't monitor them continually. I'm not sure if they could add anything to your previous email / phone discussions, but I'll give them a nudge in the direction of the thread.
Quote from: azkin13 on Jun 12, 2013, 22:10:49
Well I've tried everything from this end without success. I think it is an IDNET issue which they are not addressing. Something to do with moving from ADSL to FTTC. Why have they still got both ADSL and FTTC accounts open and running ? This I think is causing a conflict at their servers, no idea what, just guessing but I'm really p****d off now with it all..... :'( :mad: :rant2: Thanks for those of you have tried to help.....can't say the same for IDNET.....
It shouldn't matter how many accounts you have as the email address and it's password are unique and to a degree unrelated. IDNet Mail POP/IMAP mail require your client to configured on the correct port and the correct email and password supplied. It does matter that your not connected via IDNet to receive mail either. What I do find odd is that you get a different response from different machines with the same wan IP address. Which firmware are you using on the RT N66U?
Hi,
As Steve quite rightly points out it should not matter how many accounts you have as it would make no difference to how the email server works.
I have checked the mailbox and that is working correctly. Looking at this issue it does appear to be a configuration issue but there's not a lot we can do on this as it is a third party program so we can only provide the settings to use it. I can if requested setup a mail client on our test machine to see if we can replicate the same issue to rule out any server problems and have it connect to your email account (keeping the messages on server). If that works fine then the issue would unfortunately be with the local configuration on your home network.
Kind regards
Simon Mulliss
IDNet support
Hi Steve and Simon, Sorry if I'm sounding off a bit, don't mean to be rude or anything. The router is running the latest firmware 3.0.0.4.260. I have not changed any of the port settings for the email accounts, not sure if the router needs port forwarding or port trigger set up ? I set the router up using it's quick internet set up process and got connected to internet without problems. The BT engineer was still here when I did that. Later when I ran Outlook 2007 no email was downloaded, however I had downloaded mail on the ADSL2 service just prior to the BT engineer turning up to upgrade me to FTTC. There was email on the server by the time I was upgraded as I checked using webmail. Not sure where to go from here ?
Regards and thanks
Az
Damn Asus, the UI has a facility to check for latest version of firmware, it kept telling me I had the latest version. On visiting their web site I found more recent versions. I have updated the router to 3.0.0.4.370_172. However still no luck with downloading email from the pop server ???
I've never had to open ports or do port forwarding on a router just for email. Not knowing the router, does it have different settings depending on whether the WAN or ADSL port is being used?
I can't see how a change from ADSL to FTTC can impact email unless the router is the problem.
Could you try a direct PPPoE connection from the computer to see if that works? If it does, it is clearly the router at fault.
Hi Lance, I've never had to do it either, just clutching at straws. I've never set up a direct PPPoE connection from the computer, how do I do that? Do you have a link to how it's done?
Regards
Az
An update, email has been slowly trickling in but over hours...also I have Outlook set to delete from server but all mail is on the server when I check with webmail.... ???
Az
I wonder if one of the downloads has become corrupted, have you tried disabling all the email accounts and then enabling each individually?
ASUS RT N66U beware the latest 2 firmwares both betas have a problem with 5Ghz and Broadcom chipsets. You may be interested in Asus Merlin WRT
http://www.lostrealm.ca/tower/node/79
Could there be a huge email attempting to download which is blocking the rest? I know it shouldn't affect a 50Mb connection, but I think we're running out of other ideas. :dunno:
Quote from: azkin13 on Jun 13, 2013, 14:29:42
I've never set up a direct PPPoE connection from the computer, how do I do that? Do you have a link to how it's done?
Take a look here: http://www.idnetters.co.uk/forums/index.php/topic,1904.msg621335.html#msg621335
OS X > Network Preferences > Ethernet Connection > Configure IPv4 > Create PPPOE service - fill the username and password > connect.
Quote from: azkin13 on Jun 13, 2013, 14:29:42
Hi Lance, I've never had to do it either, just clutching at straws. I've never set up a direct PPPoE connection from the computer, how do I do that? Do you have a link to how it's done?
Regards
Az
http://www.idnetters.co.uk/forums/index.php/topic,1904.msg621335.html#msg621335
As posted only two posts up, Andrue!
Just back from holiday in Maastricht, thanks for the link Lance, I will give that a go tomorrow. Also the firmware update has not been good as speed now down 10% to 46MBPS from 51MBPS :( Will try and reverse that upgrade. Still have the problems with email taking hours to download from server.....have moved email on the idnet server to a different folder to see if any were affecting things Simon, no such luck, it's all still slow and not working as it should. Beginning to regret moving from a good 10MBPS ADSL2 connection which I've never had any problems with, to a poor FTTC connection.... :(
Regards
Az
Regarding router firmware although I've never seen any issues except with the last 2 betas where WiFi at 5GHz is broken on some chipsets and did indeed reduce my WiFi throughput
3.0.0.4.270 works well also the Asus WRT Merlin 3.0.0.4.270.26b which I use, I don't use any QoS options.
Router downgrades are relatively straight forward with settings retained however you'll note that at some point there was an NVRAM size upgrade so I would assume to reverse you will again need to do a full router reset
I wonder could you set up a test user account on the iMac say, recreate each email account individually, use IMAP so that the mail stays on the server, test you can get mail and then disable that account , and then work your way through the rest likewise.
Although you've seen a speed reduction recently at 46mps it shows that FTTC throughput is good and not the cause of the slow mail.
Have you got the DNS settings manually entered into the Mac? I know some Macs seem to dislike some routers that act as a DHCP server that dont forward on DNS settings. This effected my mail download and sending speeds on one router I had, also IGMP Proxy can cause an issue for some so disabling that could also help if your router has this setting. Swings and roundabouts as it works ok on my D6300 but didn't on a previous router.
Hi Az,
If you can drop an email into support@idnet.com with your account details, we can try changing your IP address for you to determine if anything there is causing an issue.
Regards,
Brian
IDNet
Hi Folks, before trying any more of your useful suggestions, I have tonight tried Lances suggestion of a direct PPPoE connection (on the PC), bypassing the router. This worked and connected fine to idnet, the BT speed test was about 46MBPS same as through the router but that was down from 51MBPS as mentioned earlier. Opened up Outlook which connected to the mail server but same problem with downloading email. It's been running for over 2.5 hours and downloaded 23 of 27 messages, none with any attachments!!!! Previously with ADSL2 email would speed in within a couple of seconds or so and I have not changed anything in Outlook prior to moving to FTTC.
Steve, thanks for the info about the firmware and reversing it. I did that and still have the same situation with email. Internet and wifi work fine. I will try a few things on the iMac as you suggest. Thanks.
Gary, will take your feedback into account when testing on the MAC, thanks.
Brian, Thanks for the advice, will do as you say when I have tried the other suggestions, thanks.
Regards
Az
Is it stalling on one particular message or are they all slow?
A further update, I have set up a couple of the idnet mail accounts on the iMAC Mail software, one as IMAP and mail has trickled in slowly but faster than on the PC but not as fast as my Gmail and iCloud mail comes in. It took about 6 minutes to download 37 emails from the idnet servers. On the PC, Outlook is still struggling to download mail at speeds of less than 100bps :-( It's over 3.5 hours and still struggling with pulling in the email....although it is trickling in.... They are all slow Steve, I did clear all accounts by moving mail (using webmail) from the inbox to another folder in case it was a rogue email. But as new mail came it was still struggling to download it, so it's not one particular email causing the issue.
Brian, I will email support as you suggested for a different IP address to see if that will cure the problem.
Regards and thanks for the help and patience :)
Az
Hi folks,
EUREKA, Brian has given my account a new IP address and when I opened Outlook tonight it downloaded about 100 emails in 5-10 seconds.....so I'm not sure where the problem would have been or what caused it!!!! A DNS issue? I've no idea....just pleased I'm back to normal with email....
Many thanks for all your advice and stuff,
Regards
Az
Quote from: azkin13 on Jun 20, 2013, 18:30:08
Hi folks,
EUREKA, Brian has given my account a new IP address and when I opened Outlook tonight it downloaded about 100 emails in 5-10 seconds.....so I'm not sure where the problem would have been or what caused it!!!! A DNS issue? I've no idea....just pleased I'm back to normal with email....
Many thanks for all your advice and stuff,
Regards
Az
Glad its all fixed :thumb:
Reminds me of when the mail server broke in Jan 2012, there was a handful who couldn't regain access me included, the solution then was a change of IP address.
:dunno: but :thumb:
Quote from: Simon on Jun 20, 2013, 20:40:27
:dunno: but :thumb:
Speaking from over a quarter of a century developing software and working with IT...that seems about right :)
And I
especially believe it where Outlook is concerned. This is the main product I work on:
http://www.krollontrack.com/software/powercontrols/
Trying to keep our MAPI support current and historically compatible is horrible. And MS love to keep changing the rules where Exchange is concerned. We should probably be grateful this was just POP3. I tried to think of some advice but everything I know relates to Outlook <-> Exchange communication which is a whole other ball game :eek4: