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Technical News & Discussion => IDNet Help => Topic started by: Seadog on Apr 22, 2013, 21:51:52

Title: Sudden Change of Profile and Speed Drop on Fibre Pro product
Post by: Seadog on Apr 22, 2013, 21:51:52
Evening Everyone,

Well just got back from a business trip to find my download speed has almost been cut in half
after trying a number of speedtests from thinkbroadband to speedtest.net. Finally I tried the
BT Wholesale Speedtester which confirmed my ip profile had changed to 38.4 Mb.

Can someone confirm that in fact my profile on the Fibre Pro Product should be around 70Mb
as was previously the case and if this is the case I need to contact support to get BT to
correct this? Just as a matter of interest I'm only 200M from the Cab.

Screenshot attached

Title: Re: Sudden Change of Profile and Speed Drop on Fibre Pro product
Post by: Steve on Apr 23, 2013, 06:14:43
The IP profile is related to your downstream sync so something is amiss, obviously you can't see your sync unless using a 'hacked' modem. One for support.
Title: Re: Sudden Change of Profile and Speed Drop on Fibre Pro product
Post by: psp83 on Apr 23, 2013, 10:36:14
Quote from: Seadog on Apr 22, 2013, 21:51:52
Evening Everyone,

Well just got back from a business trip to find my download speed has almost been cut in half
after trying a number of speedtests from thinkbroadband to speedtest.net. Finally I tried the
BT Wholesale Speedtester which confirmed my ip profile had changed to 38.4 Mb.

Can someone confirm that in fact my profile on the Fibre Pro Product should be around 70Mb
as was previously the case and if this is the case I need to contact support to get BT to
correct this? Just as a matter of interest I'm only 200M from the Cab.

Screenshot attached



Might be a silly question, but have you tried rebooting the modem?

When I've had a sudden drop in speed a simple reboot brings me back to my normal profile/speed.
Title: Re: Sudden Change of Profile and Speed Drop on Fibre Pro product
Post by: Seadog on Apr 25, 2013, 19:22:18
Quote from: psp83 on Apr 23, 2013, 10:36:14
Might be a silly question, but have you tried rebooting the modem?

When I've had a sudden drop in speed a simple reboot brings me back to my normal profile/speed.

Sorry for late reply, yes rebooting the BT Modem, Huweii seems to have fixed it, first thing I should
have done.

Thanks