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Technical News & Discussion => IDNet Help => Topic started by: psp83 on Feb 28, 2013, 14:20:36

Title: Did something happen today?
Post by: psp83 on Feb 28, 2013, 14:20:36
At 10 am my ping reduced and I started getting congestion again ? Has anyone else got this ?

(http://www.thinkbroadband.com/ping/share-thumb/29ddbeb3c4f00372d86c9a59e1c4e17e-28-02-2013.png) (http://www.thinkbroadband.com/ping/share/29ddbeb3c4f00372d86c9a59e1c4e17e-28-02-2013.html)
Title: Re: Did something happen today?
Post by: Steve on Feb 28, 2013, 14:24:52
Well spotted Paul it is evident on all the IDNet TBBQMs in terms of an increase in maximum latency. Minimum latency is showing a small abrupt change at that time in both directions. The one non IDNet line that I can see shows no change whatsoever.
Title: Re: Did something happen today?
Post by: Bill on Feb 28, 2013, 14:26:04
One of our Gigabit circuits from BT carying broadband services has failed. Services are correctly failing

over to the other circuit and we have raised the fault with BT.

Posted: 2013-02-28 10:14:44  (https://www.idnet.net/support/networkstatus.php)
Title: Re: Did something happen today?
Post by: psp83 on Feb 28, 2013, 14:29:07
That explains the extra congestion then as everyone is on one pipe  ???

I don't normally check the service status page as it hardly gets updated  ;D
Title: Re: Did something happen today?
Post by: Steve on Feb 28, 2013, 14:30:09
Thanks Bill.  :thumb:
Title: Re: Did something happen today?
Post by: Bill on Feb 28, 2013, 14:34:56
Only had a slight effect on my IPv4 connection (brief red spike and marginal drop in latency), but the congestion really shows up on the IPv6 one:

(http://www.thinkbroadband.com/ping/share-thumb/c97b46ccab9c571d01e8fd2a26595982-28-02-2013.png) (http://www.thinkbroadband.com/ping/share/c97b46ccab9c571d01e8fd2a26595982-28-02-2013.html)

According to the router log it happened at 09:59:01, near enough 10am so I (correctly, as it happened) blamed BT ;D
Title: Re: Did something happen today?
Post by: psp83 on Feb 28, 2013, 14:55:40
Mine happened at 9:57am..

  Feb 28 09:57:53  daemon  pppd[11636]: LCP terminated by peer
  Feb 28 09:57:53  daemon  pppd[11636]: LCP terminated by peer
  Feb 28 09:57:53  daemon  pppd[11636]: Clear IP addresses.  Connection DOWN.
  Feb 28 09:57:53  daemon  pppd[11636]: Clear IP addresses.
  Feb 28 09:57:53  daemon  pppd[11636]: Couldn't increase MTU to 1500.
  Feb 28 09:57:53  daemon  pppd[11636]: Couldn't increase MRU to 1500
  Feb 28 09:57:53  daemon  dhcp6c[12566]: client6_send: transmit failed: Network is unreachable
  Feb 28 09:57:54  user  syslog: begin: interface: ppp_ewan_1 go to down
  Feb 28 09:57:54  user  syslog: end: interface: ppp_ewan_1 go to down
  Feb 28 09:57:54  daemon  pppd[11636]: PPPoE: Terminating on signal 15.
  Feb 28 09:57:56  daemon  pppd[11636]: Connection terminated.


Currently chatting with support as they haven't had any reports of congestion / packet loss since it happened.
Title: Re: Did something happen today?
Post by: andrue on Feb 28, 2013, 15:18:23
Several some things. Seems to be network related. I'm working from home and at one point I was able to browse to a site using my remote machine that I couldn't get to from here. My TBBQM shows a couple of drops although I've logged onto my modem and it says it's been up since Monday morning when I know there was a re-sync.

(http://www.thinkbroadband.com/ping/share-thumb/8fb1b4ea4b5a3809bf5a802cab3f1269-28-02-2013.png)

Damn. Just lost the VPN connection now.

Edit: Yah latency is a bit naff as well. Thought earlier that was just me working RDC harder than normal.

Edit 2: Can't get the VPN back but I can still MOC with the guys in the office so must be a routing or link failure.

Edit 3: Ah. I can use one of the Americas nodes. Being employed by a large multi-national has its advantages :)
Title: Re: Did something happen today?
Post by: psp83 on Feb 28, 2013, 15:25:15
Don't know if its related but I can't connect to my personal email, facebook chat won't connect and can't connect via SSH to my server  :-\

Edit : it looks like I can't access several websites as well.
Title: Re: Did something happen today?
Post by: psp83 on Feb 28, 2013, 15:33:23
Quote from: andrue on Feb 28, 2013, 15:18:23
Edit: Yah latency is a bit naff as well. Thought earlier that was just me working RDC harder than normal.

Edit 2: Can't get the VPN back but I can still MOC with the guys in the office so must be a routing or link failure.

Edit 3: Ah. I can use one of the Americas nodes. Being employed by a large multi-national has its advantages :)

It's either support trying to sort something or something else is failing, having connection issues myself.
Title: Re: Did something happen today?
Post by: cs on Feb 28, 2013, 15:51:08
Yep everything's gone to sh*t for me as well. Can't get to the smtp server or any IDNet addresses. IM clients disconnected. Can still get to most websites
Title: Re: Did something happen today?
Post by: Bill on Feb 28, 2013, 15:51:51
Ditto here.

I'd been away from the computer for half an hour or so, when I returned I couldn't reach any websites or mail. But an audio stream from ClassicFM was still running happily  :dunno:

But when I stopped the stream it wouldn't restart.

Re-booted the router and I'm fine again now.
Title: Re: Did something happen today?
Post by: Technical Ben on Feb 28, 2013, 16:06:03
Only able to access the forums here. :/ ???

[edit]
Ah, it came back a few seconds after the router reboot. Thanks IDNetters/IDNet. This kind of system failure is not really a problem for me, and I understand the fallover system is invaluable, so thanks that it just kind of "works". Even if it requires me to turn it off and back on again. ;)
Title: Re: Did something happen today?
Post by: psp83 on Feb 28, 2013, 16:08:08
Just spoke to Brian, if you are getting issues loading sites etc, just disconnect and reconnect.. Worked for me.
Title: Re: Did something happen today?
Post by: Bill on Feb 28, 2013, 16:11:51
Quote from: psp83 on Feb 28, 2013, 16:08:08just disconnect and reconnect..

I thought about trying that, but decided that if it didn't work I'd reboot the router anyway so went straight for the jugular :P
Title: Re: Did something happen today?
Post by: zappaDPJ on Feb 28, 2013, 16:22:07
All sorts of problems here, I'm waiting on a call back from support.

(http://www.thinkbroadband.com/ping/share-thumb/05124173401ff25c92907c57480dfd27-28-02-2013.png) (http://www.thinkbroadband.com/ping/share/05124173401ff25c92907c57480dfd27-28-02-2013.html)

[EDIT] I do seem to have limited connectivity after reconnecting.
Title: Re: Did something happen today?
Post by: Bill on Feb 28, 2013, 16:41:23
My connectivity seems OK but it's gone dog-slow in the last ten minutes or so.

Post here from Miriam might be something to do with -

http://www.idnetters.co.uk/forums/index.php/topic,30502.msg707852.html#msg707852
Title: Re: Did something happen today?
Post by: psp83 on Feb 28, 2013, 17:03:54
Quote from: Bill on Feb 28, 2013, 16:41:23
My connectivity seems OK but it's gone dog-slow in the last ten minutes or so.

Post here from Miriam might be something to do with -

http://www.idnetters.co.uk/forums/index.php/topic,30502.msg707852.html#msg707852

Brian did say to me on the phone that the congestion is to do with a lot of people being put on the same pipe/link using the bandwidth.

So I'm expecting it to get worse as the peak time comes & until BT fix the problem with the other link.
Title: Re: Did something happen today?
Post by: Steve on Feb 28, 2013, 17:33:39
I think your right Paul it could well be sluggish especially tonight until the other host link comes back on line.