http://www.idnetters.co.uk/forums/index.php/topic,29714.0.html
first thing I noticed is that it doesnt load
Agreed!
"Internet Explorer cannot display the webpage"
QuoteOops! Google Chrome could not connect to www.idnet.net
You need more guinea pigs! :laugh:
its making us look stupid :laugh: :laugh: :laugh:
working now
nice picture. from a personal point i dont like the sites that ' Slideshow ' images.
can you stop it any way ?
Quote from: Baz on Oct 05, 2012, 15:36:00
its making us look stupid :laugh: :laugh: :laugh:
working now
nice picture. from a personal point i dont like the sites that ' Slideshow ' images.
can you stop it any way ?
Still not working here.
QuoteThe connection has timed out
The server at www.idnet.net is taking too long to respond.
The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.
Fine for me Paul, have you cleared your cache or flushed your DNS?
Quote from: sparky on Oct 05, 2012, 15:27:07
Agreed!
"Internet Explorer cannot display the webpage"
Which version of IE are you using?
Hi Simon,
IE8 here. (On Windows 7)
Still not working for me.
I've tried it all, tried IE9, FireFox 15, Chrome 22 and still can't get the site to load.
Using IDnet's DNS.
Also tried my laptop and iPhone.
Quote from: sparky on Oct 05, 2012, 15:46:33
Hi Simon,
IE8 here. (On Windows 7)
That's been tested. The DNS has a TTL of 15 mins so it could be that your cache has not expired it correctly.
Not working here, Simon, FF15. Customer portal is on the old site still.
Quote from: Rik on Oct 05, 2012, 15:49:42
Not working here, Simon, FF15. Customer portal is on the old site still.
Try bouncing your router to clear the DNS cache?
Quote from: Rik on Oct 05, 2012, 15:49:42
Not working here, Simon, FF15. Customer portal is on the old site still.
Do you get "The connection has timed out" in FF ?
Simon, are the packages going to be updates in each users customer portal to match the new service name?
Mine shows as Home SuperPro Fibre I assume that is either Fibre Pro Plus or Fibre Priorty?
The drop down menu at the base of the screen is unusual and grey on grey makes it hard to see when selecting from the menu.
at the moment Simon im seeing on the home page the ' EtherPro Leased Lines ' section is looking sort of greyed out until you mouse over then it appears ok.
Quote from: Simon_idnet on Oct 05, 2012, 15:50:55
Try bouncing your router to clear the DNS cache?
Or, if you specify DNS resolvers in Windows directly then just flush the cache.
Quote from: Glenn on Oct 05, 2012, 15:51:10
The drop down menu at the base of the screen is unusual and grey on grey makes it hard to see when selecting from the menu.
yeah that does look odd also when it drops down is it meant to fully show as I have to scroll down after the drop down appears
Quote from: Simon_idnet on Oct 05, 2012, 15:50:55
Try bouncing your router to clear the DNS cache?
Will do, I'm currently seeing the new design but 'page not found'.
its changing all the time :laugh:
the greyed out bit I said is now ok and it has a right pointing arrow on now where as before it didnt
Quote from: Glenn on Oct 05, 2012, 15:51:10
Simon, are the packages going to be updates in each users customer portal to match the new service name?
Mine shows as Home SuperPro Fibre I assume that is either Fibre Pro Plus or Fibre Priorty?
The drop down menu at the base of the screen is unusual and grey on grey makes it hard to see when selecting from the menu.
We won't be moving anyone to the new packages without their request as, in most cases, the bandwidth allowance has actually reduced. But, with the abolition of the peak/off-peak split and no differentiation between ADSL Max and ADSL2+ we have greatly simplified our price list - down from 20 packages to just 10.
Quote from: Baz on Oct 05, 2012, 15:53:44
yeah that does look odd also when it drops down is it meant to fully show as I have to scroll down after the drop down appears
Can you re-size the window to get a dynamically-shifted layout.
Ok, I still can't see the site :(
I've tried Simon's suggestions.
Main PC uses IDnet DNS. Laptop and phone uses OpenDNS DNS.
I've cleared the cache and done ipconfig /flushdns and both pc and laptop and I'm still getting "The connection has timed out" on both.
Quote from: Rik on Oct 05, 2012, 15:54:28
Will do, I'm currently seeing the new design but 'page not found'.
All OK now. :thumb:
Might I suggest that IDNet needs to send out an e-mail to all its existing customers to advise them of these changes. For example, what are the implications for customers who have paid an annual premium if they wish to change to the new packages? Personally, I would like to avail myself of that option as the off-peak allowance is of no great use to me. I appreciate that e-mailing all customers is a chore but it may save the Support staff from a lot of questions. All that said, it is good to see that IDNet has responded to its customers' concerns.
Edit: has a decision been made to stop the 12 months in advance for 11?
no the window is maxed out Simon
what has happened to the packages then
im currently on Home Pro LLU at £25.52 p/m with 200GB allowance
the new packages shows the Pro package as 100GB allowance for a little bit more but the 200GB allowance has a new name and gone up £10.
have I lost half my allowance for more money :dunno:
Quote from: Ardua on Oct 05, 2012, 16:04:08
Might I suggest that IDNet needs to send out an e-mail to all its existing customers to advise them of these changes. For example, what are the implications for customers who have paid an annual premium if they wish to change to the new packages? Personally, I would like to avail myself of that option as the off-peak allowance is of no great use to me. I appreciate that e-mailing all customers is a chore but it may save the Support staff from a lot of questions. All that said, it is good to see that IDNet has responded to its customers' concerns.
A Newsletter will be going out in due course.
As has always been the case, you can up/downgrade between packages at will, even if you have already taken the option to pay anually. Just drtop a line to Support.
Quote from: Simon_idnet on Oct 05, 2012, 15:58:22
Can you re-size the window to get a dynamically-shifted layout.
"a dynamically-shifted layout", what do you mean by that?
My current resolution is 2560 x 1440, the webpage more than fills that with the need to scroll down to view the menus.
Quote from: Glenn on Oct 05, 2012, 16:06:29
"a dynamically-shifted layout", what do you mean by that?
My current resolution is 2560 x 1440, the webpage more than fills that with the need to scroll down to view the menus.
If you pull the sides of your window in you should see the layout shift to suit the new window size.
If I reduce the browser width by about 20% then it displays OK.
Quote from: Baz on Oct 05, 2012, 16:05:25
what has happened to the packages then
See here Baz, but you will need to request a change. http://www.idnetters.co.uk/forums/index.php/topic,29121.msg694830.html#msg694830
thanks Glenn
just found them
Quote from: Glenn on Oct 05, 2012, 16:13:19
See here Baz, but you will need to request a change. http://www.idnetters.co.uk/forums/index.php/topic,29121.msg694830.html#msg694830
The old packages have disappeared from the website, but you can check what you're on by logging onto the customer portal.
Where are the home phone packages ? Do Idnet still offer home phone deals ?
Quote from: rgt247 on Oct 05, 2012, 16:36:28
Where are the home phone packages ? Do Idnet still offer home phone deals ?
Call prices are here: http://www.idnet.net/voice_products/callrates_packages.php
OK. So I cleared cache and flushed DNS as suggested. No change. Still cannot access the new site.
Have not done anything more in the last twenty minutes, now its working :)
Oh Dear! The prices for the cheaper packages have increased! Does that mean I will get charged more?
Quote from: Simon_idnet on Oct 05, 2012, 16:41:07
Call prices are here: http://www.idnet.net/voice_products/callrates_packages.php
Should the line rental cost be on that page too?
It would be useful.
Quote from: sparky on Oct 05, 2012, 16:41:47
OK. So I cleared cache and flushed DNS as suggested. No change. Still cannot access the new site.
Have not done anything more in the last twenty minutes, now its working :)
Oh Dear! The prices for the cheaper packages have increased! Does that mean I will get charged more?
All the old packages remain unchanged, they are just no longer available for order. If you choose to upgrade to a newer package then the price for that package will apply.
OK Simon. Thanks.
Quote from: Glenn on Oct 05, 2012, 16:46:11
Should the line rental cost be on that page too?
Found the line charge, I think http://www.idnet.net/voice_products/21CN_products.php
Quote from: Glenn on Oct 05, 2012, 16:46:11
Should the line rental cost be on that page too?
No as line rental is dependant upon the type of line. For standard analogue lines see the PSTN page.
I don't know if this has been reported:-
(http://psp83.co.uk/pics/idnet.jpg)
Happens when you mouse over the 4 top navigation.
Found the first bug ! From http://www.idnet.net/voice_products/pstn.php click order or transfer under basic up pops a page not found :oops:
Quote from: psp83 on Oct 05, 2012, 16:53:22
Happens when you mouse over the 4 top navigation.
Thanks, I'll ask the guys to fix that.
Quote from: rgt247 on Oct 05, 2012, 16:54:44
Found the first bug ! From http://www.idnet.net/voice_products/pstn.php click order or transfer under basic up pops a page not found :oops:
Yep, that's the first spotted bug - you win the biscuit! ;-)
Thanks
If anyone needs instructions on clearing the Windows cache
Clearing the DNS cache
If you are using Windows XP:
Go to Start > Run and type cmd, then click OK
At the prompt type ipconfig /flushdns and press enter
Windows should confirm that the cache has been flushed, click the X button to close the window.
If using Vista/7
Go to Start (Windows logo in a circle) > All Programs > Accessories
Right-click Command Prompt and left click on Run As Administrator
At the prompt type ipconfig /flushdns and press enter
Windows should confirm that the cache has been flushed, click the X button to lose the window.
Quick question, are the allowances 24/7 or is the off peak time still in force
What are the overage charges?
Quote from: pctech on Oct 05, 2012, 16:59:59
Quick question, are the allowances 24/7 or is the off peak time still in force
What are the overage charges
There is no peak/off-peak for the new packages (the old packages remain unchanged).
No change to the overage charge - still £1/GB
If you pay for the whole year do you still only pay for 11 months?
Quote from: psp83 on Oct 05, 2012, 17:05:59
If you pay for the whole year do you still only pay for 11 months?
Yes, the 12 for 11 deal is still available and will be addedd to the site over the next few days.
I wonder how long the old packages will remain in place.
The new "Lite" is more expensive than the old one (previously £15.31 +Vat) and the new PSTN Line rental, for Line, plus unlimited evening and weekend calls, with Caller ID, is also more expensive, previously £11.91 +Vat, now works out at £13.75 + Vat.
So I'll stick for now. But if my old package increases in price, then I will have to go elsewhere.
Nice website by the way
Quote from: sparky on Oct 05, 2012, 17:11:01
I wonder how long the old packages will remain in place.
The new "Lite" is more expensive than the old one (previously £15.31 +Vat) and the new PSTN Line rental, for Line, plus unlimited evening and weekend calls, with Caller ID, is also more expensive, previously £11.91 +Vat, now works out at £13.75 + Vat.
So I'll stick for now. But if my old package increases in price, then I will have to go elsewhere.
No changes to the old packages, they stay as they always have been.
Simon, was you aiming for the site to work on smart phones? its a bit hard to read and navigate on my iPhone.
Quote from: psp83 on Oct 05, 2012, 17:19:51
Simon, was you aiming for the site to work on smart phones? its a bit hard to read and navigate on my iPhone.
Yes, it detects and adjusts its layout for iPhones. You can swipe to change pages and double-tap to magnify.
Looking at the PSTN line products line rental has decreased but call packages have increased, does this affect existing customers?
On my Android phone you can't side scroll, so magnifying the text just leaves it with bigger text, but no ability to move around the screen.
UPDATE
I seem to be able to move around the screen now, not sure if anything was changed or just user error.
the old packages remain the same...does that mean they are still on peak and off peak allowance where as the new ones aren't
No offense, but looks poor IMO. It might be FF not rendering it properly, but I get a massive image, and a tiny bit of text. Menus/navigation all overlayed and muddled. :(
Hopefully it's just teething problems. I hate HTML myself, and find it never works when I try it. :laugh:
PS, I blame tablets/touch devices. The old site was fine! :bawl:
I think Simon D has gone for a stiff drink as we've thrown too many questions at him ;D
That's how I understand it Baz, if you want to move to a new package you will need to request it.
Quote from: psp83 on Oct 05, 2012, 16:53:22
I don't know if this has been reported:-
Happens when you mouse over the 4 top navigation.
I get the same fault in internet explorer and also when mouse over the icons on the main page at the bottom right in the image.
The text looks poor in internet explorer for me, very faint.it might be my system though
early days I know but sorry guys, not sure if I like it yet, I have too much navigation to get too what I want with the drop down and extra scrolling etc.
seems very business orientated too if that makes sense, not much for the everyday home user
Quote from: Baz on Oct 05, 2012, 18:03:33
I get the same fault in internet explorer and also when mouse over the icons on the main page at the bottom right in the image.
The text looks poor in internet explorer for me, very faint.it might be my system though
The mouseover issue I reported just looks like someone forgot to include or upload a script :)
Internet explorer renders fonts different, have you tried another browser to see if its the same? What page you looking at?
yes Paul, I usually use FF but tried IE for curiosity and got the fault.Its ok in FF
Was looking at the home page and any page from a link the text looks bad in IE
Quote from: Glenn on Oct 05, 2012, 17:40:38
On my Android phone you can't side scroll, so magnifying the text just leaves it with bigger text, but no ability to move around the screen.
UPDATE
I seem to be able to move around the screen now, not sure if anything was changed or just user error.
It seems a bit clunky on smart phones, I've had a few issues with zooming and moving, it just seems to get stuck sometimes.
But I'm guessing it will be worked on next week.
Quote from: Baz on Oct 05, 2012, 18:10:54
yes Paul, I usually use FF but tried IE for curiosity and got the fault.Its ok in FF
Was looking at the home page and any page from a link the text looks bad in IE
Is that IE9 ?
I have to say I can see some people having issues negotiating the new website, my mother got lost straight away, its so business orientated, it seems like it may put customers off tbh. People like clean simple selections, not 'guess what product I have' why finding two or three ways to get there too :(
That's it. I give up on the entire internet. It's too complicated for old fogeys like me now. I don't have all these touchy feely screens to put on my lap. I just want a terminal and some data to chew. :stars:
;)
As IDNET is business focused I'd think it likely that they would build to appeal to the CTO/CIO crowd.
There's no mention of IDnetters on there anywhere either.
Quote from: pctech on Oct 05, 2012, 18:25:53
As IDNET is business focused I'd think it likely that they would build to appeal to the CTO/CIO crowd.
There's no mention of IDnetters on there anywhere either.
Yes there is: under Logins, labelled Customer Forum
Quote from: pctech on Oct 05, 2012, 18:25:53
As IDNET is business focused I'd think it likely that they would build to appeal to the CTO/CIO crowd.
There's no mention of IDnetters on there anywhere either.
I have asked three peeps now who just found the site bewildering, they could not find the simple BB and phone products because they don't speak techno babble.
IE7 looking abit broken.
(http://psp83.co.uk/pics/idnet/idnet-ie7.jpg)
(http://psp83.co.uk/pics/idnet/idnet-ie7-content.jpg)
But I don't know what browsers you are supporting.
IE8 is reporting a script error, same as the one seen in the images above.
Quote from: pctech on Oct 05, 2012, 18:25:53
As IDNET is business focused I'd think it likely that they would build to appeal to the CTO/CIO crowd.
I agree and think this marks a shift in their strategic direction to become even more business focussed than they currently are. The average domestic user is simply not prepared to pay for support/lack of congestion/etc; for them price and bandwidth are the primary determinants of buying decisions.
When you are up against the big boys who can offer economies of scale then for the smaller ISP this is the way forward since to a business user who is reliant on broadband and communications for survival, quality service is worth the premium.
The packages could almost have been designed to deter the average domestic user........
Quote from: Simon_idnet on Oct 05, 2012, 18:30:35
Yes there is: under Logins, labelled Customer Forum
Yep my error, sorry
The cheap end of the market is now well catered-for. Our growth area is fulfilling the needs of people who have been burned by the poor performance and support of the big ISPs. We can compete very effectively under those conditions.
Quote from: psp83 on Oct 05, 2012, 18:34:40
But I don't know what browsers you are supporting.
IE8 is reporting a script error, same as the one seen in the images above.
We drew the line at IE6, thanks for the screenshots, I'll pas those on to our developers.
Quote from: Baz on Oct 05, 2012, 18:06:04
early days I know but sorry guys, not sure if I like it yet, I have too much navigation to get too what I want with the drop down and extra scrolling etc.
Just two clicks from the homepage takes you to broadband prices.
Quote from: Simon_idnet on Oct 05, 2012, 18:43:44
We can compete very effectively under those conditions.
I'm sure you can Simon and good luck to you and the team :)
Quote from: Simon_idnet on Oct 05, 2012, 18:45:17
We drew the line at IE6, thanks for the screenshots, I'll pas those on to our developers.
I agree, IE6 sucks. I spend about 20% of a site build fixing IE6 issues.
If you need any more browser testing, drop me a PM and I'll test for you.
I have IE6, 7, 8, 9 + 10, FireFox 3.6 & latest, Chrome latest, Safari 5.1 & Opera 12.
Indeed, like the new 16.50 25GB package, only thing I would like to see is a option to impose a hard cap.
If you did this I would certainly move over
Quote from: Simon_idnet on Oct 05, 2012, 18:43:44
The cheap end of the market is now well catered-for. Our growth area is fulfilling the needs of people who have been burned by the poor performance and support of the big ISPs. We can compete very effectively under those conditions.
Not sure Simon: I agree with low latency and QoS on your network (though I'm not sure how it stacks up say against Sky who've also been investing heavily in their/Easynet backhaul network), which does matter to an "expert" minority of home users as well as some businesses (though I always find it surprising how many businesses use the cheap n'cheerful services and won't pay more).
What I've never understood, or found, is that IDNet have more clout with BT who run the network to the PoP handovers - the mass market call-centres have improved, not least because of different levels of support and UK based support, and the use of BT's white label services; and I thought you now had less direct control over their part of the network than ever? I hear for instance of some very persistent and conscientious efforts on the part of Plusnet for those with FTTC issues rather than just the "sorry the BTOR acceptable speeds are minimum 12Mbps".
Plusnet IS BT so I doubt they have that hard of a job if it amounts to them losing a customer.
Remember, Retail, Wholesale and OR all are owned by BT Group plc which is the holding company so same company.
The 'break up' was to pacify ofcom, it wasn't really a break up at all.
Quote from: pctech on Oct 05, 2012, 19:12:47
Remember, Retail, Wholesale and OR all are owned by BT Group plc which is the holding company so same company.
The 'break up' was to pacify ofcom, it wasn't really a break up at all.
I know it's easy to be cynical (done it myself) but from the experiences I read about that is not how the show is run at all.
I think Plusnet have more clout than none retail ISPs.
Quote from: pctech on Oct 05, 2012, 19:04:06
Indeed, like the new 16.50 25GB package, only thing I would like to see is a option to impose a hard cap.
If you did this I would certainly move over
I've spied the price including VAT and its not that much more competitive than what I'm now on
Quote from: Simon_idnet on Oct 05, 2012, 18:43:44
The cheap end of the market is now well catered-for. Our growth area is fulfilling the needs of people who have been burned by the poor performance and support of the big ISPs. We can compete very effectively under those conditions.
Although it's a £1 more, I think a 25GB flat rate is better than the 10/30 I have right now. I was only hoping for 15 on the old setup on ASDL2, but BT can not pull their [redacted] into gear and install it on my exchange. End of the month is the latest deadline, so I'll probably upgrade then and get the boost in speed too! :D
Quote from: pctech on Oct 05, 2012, 19:04:06
Indeed, like the new 16.50 25GB package, only thing I would like to see is a option to impose a hard cap.
If you did this I would certainly move over
PS, you could do this with hardware/software your end. But I know what you mean.
The reason I prefer it to be done at the ISP's end rather than using the limiter built into the router is that the metering at the ISP is what they base their charge on so it'll stop any excess charges being levied.
Quote from: Simon_idnet on Oct 05, 2012, 18:50:09
Just two clicks from the homepage takes you to broadband prices.
I did say early days and like most changes it takes time to get used to but now you mention it yes 2 clicks to the price page, thanks now I know where it is.
Sometimes I use webmail to get there I Log In at top right of home page
that takes me to log in page, scroll down to the bottom Services/Webmail........that takes me to Page Not Found page......click on Webmail Logins at the bottom then another click on Webmail.idnet.com
None of the links from this above method at the bottom of the page now work
OR I could from the home page scroll down until the drop down arrow appears/mouse over/scroll again as it doesnt fully show/Webmail Logins at the bottom then another click on Webmail.idnet.com
Can you upgrade from ADSL Max to Enterprise Pro just by clicking the Order button, or is it best to phone?
Quote from: Simon on Oct 06, 2012, 10:14:45
Can you upgrade from ADSL Max to Enterprise Pro just by clicking the Order button, or is it best to phone?
An e-mail to Support will do the trick.
:thumb:
Quote from: pctech on Oct 05, 2012, 17:11:08
Nice website by the way
Looks awful this end (Chrome)
(http://i48.tinypic.com/1z23afl.png)
Looks fine here on latest version of chrome.
Clear your cache as you might not have all the files downloaded.
Good thinking. Actually, I think I saw someone mention that and I thought "meh" :laugh: All working now. Not sure if I like the new packages though. The off peak allowance has gone. I think I shall stick with what I am on.
The fonts in the break out boxes below the picture look odd for me (running Chrome, prolly latest version). They are a bit faint with a white shadow. It might be because I have ClearType disabled.
You mean like this ?
(http://psp83.co.uk/pics/idnet/idnet-chrome.jpg)
Webkit engines seem to render fonts different to FF / IE9
Chrome also has issues with CSS3 text-shadow and the use of -webkit-font-smoothing & -webkit-text-stroke might help make the text better in chrome.
Yeah, like that only a bit more faded.
(http://s7.postimage.org/npuu0fg6z/Untitled.png)
Some of the letters almost look like the 'printer' is running out of ink :-/
Out of curiosity, who took the photos? I can't see anyone being credited, or were they bought from a stock site?
Mixed reactions to new website on TBB.
I personally think this looks better in chrome:-
Normal font size:
(http://psp83.co.uk/pics/idnet/idnet-chrome-normal-font-size.jpg)
full size (http://psp83.co.uk/pics/idnet/idnet-chrome-normal-font-size.jpg)
14px font size:
(http://psp83.co.uk/pics/idnet/idnet-chrome-14-font-size.jpg)
full size (http://psp83.co.uk/pics/idnet/idnet-chrome-14-font-size.jpg)
Just a few tweaks, mainly -webkit-font-smoothing: antialiased; & -webkit-text-stroke-width: .50pt;
Am I right in assuming that the design of the website is still 'work in progress'? There seem to have been some further changes in the last hour or so. Normally, when I look at a tin of baked beans, I am only concerned about the quality of the goods within the tin - not the look of the label. That said, I use a fully colour-calibrated screen for photo work and, whilst I can appreciate the quality of the images, I just wonder whether a 2 second change of image with a cut across to a white screen might cause issues for people with epilepsy? Others have commented on the lack of any real contrast which does cause problems for IDNet's more senior customers (and I include myself in that category).
Clicking on the PSTN transfer button results in the attached image. I'm about to transfer my phone line from BT to IDNet. If you see this Simon_IDNET could you get the link working? Ta!!
Drop support an email, JB, the decorators still have the dust sheets down. ;)
All the package name links on the upgrades page (http://www.idnet.net/secure/portal/upgrades.jsp?tabber=0) are broken.
Forget epilepsy, changing images every 2 seconds is distracting. Did they mean 20000 milliseconds, not 200?
Attached how it looks on my PC in FireFox (although I think I'm still in a single digit revision ;) ). I also cannot scroll down, as every image swap = a reset on the screen position. :whistle:
I post this as a bug report, not a complaint. Hope it helps. :)
Quote from: Technical Ben on Oct 07, 2012, 14:13:47
Forget epilepsy, changing images every 2 seconds is distracting. Did they mean 20000 milliseconds, not 200?
Attached how it looks on my PC in FireFox (although I think I'm still in a single digit revision ;) ). I also cannot scroll down, as every image swap = a reset on the screen position. :whistle:
I post this as a bug report, not a complaint. Hope it helps. :)
Have you cleared your cache? if you have, its time to upgrade to the latest version of FF :P
$(function(){
$('#slider img:gt(0)').hide();
$('#slider :first-child').fadeIn(2000);
setInterval(function(){$('#slider :first-child').fadeOut(2000).next('img').fadeIn(2000).end().appendTo('#slider');}, 4000);
});The fade animation is set to 2secs, there should be a 4sec timeout between each image.
As for slideshows, the fade times and change times are normal, most sites have these times including my own.
I'm not getting white flashes or fast image changes. I see it how Paul describes it.
Seems okay to me. I'd definitely get rid of that AWFUL drop down option at the bottom though. What's the point in hiding that info?
Ahhhhh... This is it in Chrome (not broken!)
That's much better. Time to get the big stick out on Fire Fox then!
PS, seems I'm not the only one having trouble, if the comments over on ThinkBroadband are anything to go by, they also think "it looks like a car crash". But looking in Chrome, it looks normal, so the "car crash" seems to be some browsers displaying it all garbled. :/
That's how it looks to me in Firefox. Just that horrid bar at the bottom needlessly hiding info gets on my nerves. The page looks like a poorly converted template to be honest.
Can't comment. I'd have trouble getting a template to work myself!
But I'd suggest making the font 1 size or 2 (or more! ;) ) bigger IMO.
Quote from: Rik on Oct 07, 2012, 11:46:45
Drop support an email, JB, the decorators still have the dust sheets down. ;)
:thumb:
Deleting my cache worked! Thanks!
Deleting my cache worked! Thanks!
[/quote]
I have just done the same and the page flashing issues seem to have been resolved. I do not recall ever having to do this before when a webpage design changes ???
It only happens AFAIK if some of the old links are similar or the same, and some updated. Most website revamps are complete overhauls, so the PC redownloads everything. Where as, is a few things get updated, the PC might mistakenly use the old data for the website, and not realize it needs to download new data. Clearing the cache means it has to download everything, even if it's stubborn and thinks it' knows better. :D
You've got a machine like that too, Ben? ;D
Normally a few "ctrl + f5" is enough to make the browser re download everything but sometimes you have to clear the cache fully.
Quote from: Rik on Oct 08, 2012, 12:09:36
You've got a machine like that too, Ben? ;D
My chrome likes to keep cached images but download all the new CSS & HTML, so I normally get sites with images looking weird! It's annoying :rant2:
Not very polished... ;D
has the site changed today or is it me.
the drop down bit at the bottom has gone, now just needs a scroll down for me and the text seems a tad darker and easier on the eyes
Guess it's been tweaked. :)
Baz, it looks far better now, just very light text across the top menus to deal with
yeah does look better.
That top text gives the impression of links that aren't available, they look greyed out until you mouse over
the other thing i'm having bother with at the moment is finding prices for packages.My day=ughter is moving house and I was looking for prices from IDNet for phone/broadband only or both.
Phone ones seem hard to find...I have found any way.
May be i'm just missing it :dunno:
Has anyone mentioned that the Residential Phone item links in the Support Guides page are all broken?
I don't think so. :thumb:
Quote from: Rik on Oct 09, 2012, 11:04:35
I don't think so. :thumb:
Well they have now :)
Parts of the new website do seem to be a 'work in progress'. :)
The size and clarity of the text looks much better. It's still a skinny font (sometime I'd reserve only for pretty things, not reading :P ), but it's not too bad I'd complain. ;D
Quote from: Baz on Oct 08, 2012, 17:40:55
the other thing i'm having bother with at the moment is finding prices for packages.My day=ughter is moving house and I was looking for prices from IDNet for phone/broadband only or both.
We're not quoting combined phone+broadband packages any more because our old price was just too complicated. You can order one or both as a mix-n-match type thing = roll your own packages :)
So there is no longer a discount for a customer taking out both phone and broadband?
Doesn't sound like it.
Quote from: Simon on Oct 08, 2012, 14:35:09
Guess it's been tweaked. :)
Yes, that looks a lot better.
Quote from: Rik on Oct 09, 2012, 17:36:49
Doesn't sound like it.
I haven't been notified of a price change, and I have that. I shall keep an eye on my bills :D
{edit} Just found the answer in the home phone thread :)
Quote from: Niall on Oct 06, 2012, 16:21:50
Out of curiosity, who took the photos? I can't see anyone being credited, or were they bought from a stock site?
Niall, we commissioned Julian Calverley. He's written a blog piece about it here:
http://juliancalverley.wordpress.com/2012/10/09/connected-hebridean-landscapes/
Quote from: Lance on Oct 09, 2012, 17:03:41
So there is no longer a discount for a customer taking out both phone and broadband?
I never saw that there was. :dunno:
Quote from: Tim_idnet on Oct 09, 2012, 21:44:32
Niall, we commissioned Julian Calverley. He's written a blog piece about it here:
http://juliancalverley.wordpress.com/2012/10/09/connected-hebridean-landscapes/
Life's full of coincidences I though that they were from Lewis and I wasn't far off, I've never been there but I've just finished reading the first two books by Peter May- The Lewis Trilogy , OK they're detective novels but there is some very descriptive writing detailing the countryside and the life of the islands.
It looks a stunning place to visit, and great photos. :)
Quote from: Tim_idnet on Oct 09, 2012, 21:44:32
Niall, we commissioned Julian Calverley. He's written a blog piece about it here:
http://juliancalverley.wordpress.com/2012/10/09/connected-hebridean-landscapes/
Oo cool :)
I've had a read through now. Never heard of that camera before, then again I don't know much about medium format. Must be nice being hired to spend a week taking photos :)
Quote from: Tim_idnet on Oct 09, 2012, 21:44:32
Niall, we commissioned Julian Calverley. He's written a blog piece about it here:
http://juliancalverley.wordpress.com/2012/10/09/connected-hebridean-landscapes/
The irony is that the Western Isles (and North West Scotland generally) is about the worst connected region of Britain you could choose.
:laugh:
Quote from: Simon_idnet on Oct 05, 2012, 15:56:56
We won't be moving anyone to the new packages without their request as, in most cases, the bandwidth allowance has actually reduced. But, with the abolition of the peak/off-peak split and no differentiation between ADSL Max and ADSL2+ we have greatly simplified our price list - down from 20 packages to just 10.
Does that equate to a price increase to secure the same total bandwith or a price reduction to secure the same/more peak bandwith or both? As a general comment on the re brand it seems like repositioning away from all you can eat consumer towards business/performance users, which is smart.
:thumb:
Pity BT can't re brand and invest in the Hebrides and rural Scotland generally. We have the most disconnected communications infrastructure in the UK. No money is found to put the T into all of B, but the money is found to make the oil pipes and powerlines work well enough. Whilst in Knoidart they have build their own WiFi relay stations just to get basic broadband.
:rant2:
Sorry, Simon/Tim_idnet, its not your fault, but the connected Hebrides is such an amusing notion. Not so funny though as watching folks waving ipods, iphones and ipads around in the air trying to get any connection, let alone 3G. The best laugh is the dongle huggers who check into WiFi enabled rural Scottish hotels & B&B's to find out that's it's 512kbps broadband out.
:laugh:
Quote from: davej99 on Oct 13, 2012, 11:49:04
but the connected Hebrides is such an amusing notion.
That's taking the photo shoot a little bit more literally than was intended! :)
They're a very literal bunch here, Simon. :)
It's certainly more pleasing to the eye than a landscape of skyscrapers and tower blocks. :)
Quote from: Simon_idnet on Oct 13, 2012, 12:35:31
That's taking the photo shoot a little bit more literally than was intended! :)
A hi-tec firm I once ran hired a costly PR guru to come up with a new graphic identity. He came up with the idea: Not just world class, but master class. A show booth was duly built with a graphic identity based on a Stradivarius violin and the said slogan. It got lots of positive attention until a show in Glasgow when a local journo came onto the stand and remarked, "Very good - not world class, but master class - not world- beaters, but master-beaters." It cost a case of malt to persuade him not to run the line. Lesson: the best laid schemes of mice and PR gurus gang aft agly.
:blush:
:laugh: