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Technical News & Discussion => IDNet Help => Topic started by: psp83 on Oct 01, 2012, 15:09:32

Title: idnet.net down?
Post by: psp83 on Oct 01, 2012, 15:09:32
Can't access idnet.net  :(

QuoteService Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Title: Re: idnet.net down?
Post by: Baz on Oct 01, 2012, 15:10:47
Quote from: psp83 on Oct 01, 2012, 15:09:32
Can't access idnet.net  :(

me neither

you just beat me to it Paul  was just going to ask the same  :D

Im also having some slower than normal page loading
Title: Re: idnet.net down?
Post by: Glenn on Oct 01, 2012, 15:11:47
Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

I guess they are updating the website.
Title: Re: idnet.net down?
Post by: psp83 on Oct 01, 2012, 15:17:05
Or something fallen over, forum seems a bit slower at times as well..

Or they've unplugged the wrong lead for the kettle!
Title: Re: idnet.net down?
Post by: psp83 on Oct 01, 2012, 15:22:02
Quote from: Glenn on Oct 01, 2012, 15:11:47
I guess they are updating the website.

Bad time of day to put a new site live, I always do go lives at the start of the day, at least it gives you all day to fix little issues  ;D

I've had clients in the past wanting a site to go live on Friday's at 5pm before, they don't like it when you tell them that any problems won't get fixed until the following Monday  :laugh:
Title: Re: idnet.net down?
Post by: Ray on Oct 01, 2012, 15:25:18
It's working now.
Title: Re: idnet.net down?
Post by: rgt247 on Oct 01, 2012, 15:35:17
It's down again !
Title: Re: idnet.net down?
Post by: Simon on Oct 01, 2012, 15:40:22
It's asking me for authentication.  :dunno:
Title: Re: idnet.net down?
Post by: rgt247 on Oct 01, 2012, 15:41:04
Same here  :dunno:
Title: Re: idnet.net down?
Post by: ukwiz on Oct 01, 2012, 16:14:27
There was supposed to be a new site with updated/changed/new packages due in September. . Perhaps this is it.
Title: Re: idnet.net down?
Post by: Glenn on Oct 01, 2012, 16:21:06
RSS feeds have stopped too.
Title: Re: idnet.net down?
Post by: psp83 on Oct 01, 2012, 16:31:12
Uh oh, who forgot to feed the hamsters?  :laugh:
Title: Re: idnet.net down?
Post by: Rik on Oct 01, 2012, 16:40:07
Anyone checked with support?
Title: Re: idnet.net down?
Post by: Rik on Oct 01, 2012, 16:48:12
It's not going to be the new site, they are just working on the server...
Title: Re: idnet.net down?
Post by: psp83 on Oct 01, 2012, 16:54:57
Quote from: Rik on Oct 01, 2012, 16:48:12
It's not going to be the new site, they are just working on the server...

Preparing it for the new site maybe?
Title: Re: idnet.net down?
Post by: Ardua on Oct 01, 2012, 17:21:30
Quote from: Rik on Oct 01, 2012, 16:48:12
It's not going to be the new site, they are just working on the server...

If it is planned maintenance, then why not 'advertise' it in advance? If it is unplanned, then surely there needs to be a loss of service announcement. :angel:
Title: Re: idnet.net down?
Post by: psp83 on Oct 01, 2012, 17:47:57
Quote from: Ardua on Oct 01, 2012, 17:21:30
If it is planned maintenance, then why not 'advertise' it in advance? If it is unplanned, then surely there needs to be a loss of service announcement. :angel:

But there's no point in posting an announcement on the site if the site and RSS are down!  :P
Title: Re: idnet.net down?
Post by: ukwiz on Oct 01, 2012, 17:54:05
Quote from: Rik on Oct 01, 2012, 16:48:12
It's not going to be the new site, they are just working on the server...

So that points to a catastrophic failure of the site - without a backup system
Title: Re: idnet.net down?
Post by: Rik on Oct 01, 2012, 17:59:59
Does it? That seems a big assumption.
Title: Re: idnet.net down?
Post by: ukwiz on Oct 01, 2012, 18:08:45
Quote from: Rik on Oct 01, 2012, 17:59:59
Does it? That seems a big assumption.
Not really. If a business that relies on its web presence loses that for several hours, then that can be described as catastrophic. The fact that an alternative is not available suggests no backup capability
Title: Re: idnet.net down?
Post by: Baz on Oct 01, 2012, 18:10:15
im now getting this



IDNet
Our website is currently offline for maintenance

For any queries please contact us:

Email: support@idnet.com

Telephone: 0800 331 7000
Title: Re: idnet.net down?
Post by: Baz on Oct 01, 2012, 22:12:35
must be a big job eh?
Title: Re: idnet.net down?
Post by: Lance on Oct 01, 2012, 22:20:27
Guess so.
Title: Re: idnet.net down?
Post by: Technical Ben on Oct 02, 2012, 08:31:29
Tis back up. Old site? A rollback is the best option in a failed migration/upgrade. Also call a "contingency plan"? We had those in the old office I worked in. Thankfully IDNet is not RBS and it's not taken 4 weeks to fix.
Title: Re: idnet.net down?
Post by: Lance on Oct 02, 2012, 09:49:22
It was just work on the server, Ben, not the new website being implemented.
Title: Re: idnet.net down?
Post by: psp83 on Oct 02, 2012, 10:44:24
Replaced the dwarf hamsters for guinea pigs!  ;D
Title: Re: idnet.net down?
Post by: Rik on Oct 02, 2012, 10:45:01
 :laugh:
Title: Re: idnet.net down?
Post by: Simon_idnet on Oct 02, 2012, 10:47:19
Our website Content Management System experienced a data corruption yesterday that took a while to untangle. Sorry for any inconvenience.
Title: Re: idnet.net down?
Post by: Rik on Oct 02, 2012, 10:53:41
Thanks, Simon.
Title: Re: idnet.net down?
Post by: Simon on Oct 02, 2012, 11:13:42
It knows it's being killed off, and putting up a fight.  ;)
Title: Re: idnet.net down?
Post by: Rik on Oct 02, 2012, 11:14:48
 :laugh:
Title: Re: idnet.net down?
Post by: Ardua on Oct 02, 2012, 11:34:09
The Google Search engine IDNet webpage needs updating if everything is now back to normal:

IDnet
www.idnet.net/Our website is currently offline for maintenance. For any queries please contact us: Email: support@idnet.com. Telephone: 0800 331 7000.
Title: Re: idnet.net down?
Post by: psp83 on Oct 02, 2012, 13:13:38
Quote from: Ardua on Oct 02, 2012, 11:34:09
The Google Search engine IDNet webpage needs updating if everything is now back to normal:

IDnet
www.idnet.net/Our website is currently offline for maintenance. For any queries please contact us: Email: support@idnet.com. Telephone: 0800 331 7000.

That will update when Google spiders/crawls the site again, Will happen quite quickly.