IDNetters Forums

Technical News & Discussion => IDNet Help => Topic started by: Ardua on Apr 19, 2012, 21:16:07

Title: Houston - 'Did we just have a problem'?
Post by: Ardua on Apr 19, 2012, 21:16:07
Lost mail and access to IDNet and Netters for a while. All other sites that I looked at were loading normally. All back to normal now. Was it just me?
Title: Re: Houston - 'Did we just have a problem'?
Post by: Bill on Apr 19, 2012, 21:22:10
You beat me to it by 12 seconds :laugh:


Main page still down, "Service Temporarily Unavailable"
Title: Re: Houston - 'Did we just have a problem'?
Post by: Ardua on Apr 19, 2012, 21:24:06
Just lost it all again for about 5 minutes. Sounds like one of IDNet's servers is having a 'wobbly'.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Bill on Apr 19, 2012, 21:26:36
Yeah, it's up and down like [insert simile of choice] here too.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Bill on Apr 19, 2012, 21:38:45
Hmm... this site, email and Status RSS working (but not showing a problem!), main site and usage RSS down.

Odd combination :dunno:
Title: Re: Houston - 'Did we just have a problem'?
Post by: Bill on Apr 19, 2012, 21:43:36
All seems to be working again :thumb:


edit- except usage RSS, but that can wait.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Simon on Apr 19, 2012, 21:47:28
I'm also having sporadic issues this evening - was just about to reboot my router, but thought I'd check here first.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Bill on Apr 19, 2012, 21:51:27
It's only IDNet sites for me, everything else is fine.

Are you LLU'd? Some BE customers are reporting problems over on tbb.

Here:

http://forums.thinkbroadband.com/beunlimited/t/4115108-be-routing-issues-1942012.html
Title: Re: Houston - 'Did we just have a problem'?
Post by: Steve on Apr 19, 2012, 21:54:26
I  must have missed it , all fine here there was an odd blip at midday on TTBQM but nothing since. I can see an IDNet LLU TBBQM that's showing increased latency and packet loss around 9pm which has now settled.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Bill on Apr 19, 2012, 21:56:23
Quote from: Steve on Apr 19, 2012, 21:54:26there was an odd blip at midday on TTBQM

That was their fault:

http://forums.thinkbroadband.com/newsite/t/4114974-bqm-blip-this-morning.html

;)
Title: Re: Houston - 'Did we just have a problem'?
Post by: Simon on Apr 19, 2012, 21:56:53
I'm on ADSLMax.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Steve on Apr 19, 2012, 21:57:22
Thanks Bill was wondering what that was.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Steve on Apr 19, 2012, 22:06:55
It seems there's bit of weather around whether it's causing any power supply interruptions apart from network rail's (wrong sort of electricity) I've no idea.

http://www.bbc.co.uk/news/uk-england-london-17777918
Title: Re: Houston - 'Did we just have a problem'?
Post by: Bill on Apr 19, 2012, 22:13:19
Possible... lightning is quite capable of taking out one rack of equipment and leaving the one next to it unaffected.
Title: Re: Houston - 'Did we just have a problem'?
Post by: psp83 on Apr 19, 2012, 23:12:18
Still happening..

Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  home.gateway [192.168.1.254]
  2    17 ms    16 ms    17 ms  telehouse-gw4-lo2.idnet.net [212.69.63.99]
  3    16 ms    16 ms    16 ms  212.69.63.181
  4  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]  reports: Destination net unreachable.

Trace complete.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Simon on Apr 19, 2012, 23:26:09
I've just logged a call with the OOH team, after it ground to a halt completely for me. 
Title: Re: Houston - 'Did we just have a problem'?
Post by: psp83 on Apr 19, 2012, 23:29:10
Time for some new hamsters?  ;D
Title: Re: Houston - 'Did we just have a problem'?
Post by: Simon on Apr 19, 2012, 23:42:25
Indeed!  :laugh:
Title: Re: Houston - 'Did we just have a problem'?
Post by: silverblade on Apr 19, 2012, 23:45:28
Having issues here too, though it looks more to be possibly related to DNS or certain routes? Playing an online game with no problems whatsoever, but attempting to check e-mail or look at web pages is painfully slow. Tried switching to Google DNS and it has made a little difference but I am still getting page timeouts on occasion.
Title: Re: Houston - 'Did we just have a problem'?
Post by: esh on Apr 19, 2012, 23:50:03
My connections keep getting dropped.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Rik on Apr 20, 2012, 00:24:58
Looks to me like a router issue cut off IDNet's internal sites, eg forum, website, network status. No dropped connections here but some overall sluggishness.
Title: Re: Houston - 'Did we just have a problem'?
Post by: psp83 on Apr 20, 2012, 00:30:22
Quote from: Rik on Apr 20, 2012, 00:24:58
Looks to me like a router issue cut off IDNet's internal sites, eg forum, website, network status. No dropped connections here but some overall sluggishness.

They forgot to feed the hamsters when they left for the night :(
Title: Re: Houston - 'Did we just have a problem'?
Post by: Rik on Apr 20, 2012, 00:36:57
I forgot to mention mail, btw.
Title: Re: Houston - 'Did we just have a problem'?
Post by: psp83 on Apr 20, 2012, 00:42:50
You just have to love servers & routers, they always choose to play up at night &or weekends... Bloody things have it in for us  >:D
Title: Re: Houston - 'Did we just have a problem'?
Post by: Rik on Apr 20, 2012, 00:58:50
 ;D
Title: Re: Houston - 'Did we just have a problem'?
Post by: Rik on Apr 20, 2012, 10:05:34
It appears that one of IDNet's hosted sites had a competition last night, which proved unexpectedly popular and swamped the system.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Ardua on Apr 20, 2012, 10:10:45
Quote from: Rik on Apr 20, 2012, 10:05:34
It appears that one of IDNet's hosted sites had a competition last night, which proved unexpectedly popular and swamped the system.

Ah - that explains everything. ???  Seriously, going forward, what does this actually mean in practice?
Title: Re: Houston - 'Did we just have a problem'?
Post by: Rik on Apr 20, 2012, 10:13:59
Better planning I think.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Ardua on Apr 20, 2012, 10:19:31
Quote from: Rik on Apr 20, 2012, 10:13:59
Better planning I think.

Thanks - I would hate to miss the beach volleyball competition when I am out and about :angel:
Title: Re: Houston - 'Did we just have a problem'?
Post by: Steve on Apr 20, 2012, 10:23:19
Odd how I was unaffected, you would think that would be across the board or I just hit lucky.
Title: Re: Houston - 'Did we just have a problem'?
Post by: Rik on Apr 20, 2012, 10:39:54
I think the latter, Steve.
Title: Re: Houston - 'Did we just have a problem'?
Post by: psp83 on Apr 20, 2012, 11:42:03
Quote from: Rik on Apr 20, 2012, 10:05:34
It appears that one of IDNet's hosted sites had a competition last night, which proved unexpectedly popular and swamped the system.

Hope they get a telling off.

We always had a strict rule at work when it came to competitions or promotions, that they need to tell us in advance so everything can be put in place, if they didn't they'd risk having their site shutdown.

We ran one of the major single house competition sites in the UK, over 60k visitors in one day, PayPal started to have problems with the payments from the site before we noticed a little slow down  :laugh:
Title: Re: Houston - 'Did we just have a problem'?
Post by: Rik on Apr 20, 2012, 11:44:46
There were, apparently, 75,000 in four hours.
Title: Re: Houston - 'Did we just have a problem'?
Post by: psp83 on Apr 20, 2012, 12:02:49
Quote from: Rik on Apr 20, 2012, 11:44:46
There were, apparently, 75,000 in four hours.

Seems to be a successful competition then  ;D

Still, hope IDnet has told them off.
Title: Re: Houston - 'Did we just have a problem'?
Post by: zappaDPJ on Apr 20, 2012, 12:09:54
What did I win?
Title: Re: Houston - 'Did we just have a problem'?
Post by: Technical Ben on Apr 20, 2012, 13:52:52
I'll try and remember than when I invent the next best thing since sliced bread and get IDNet to host the services.  :whistle:
Title: Re: Houston - 'Did we just have a problem'?
Post by: Rik on Apr 20, 2012, 14:21:35
 :laugh:
Title: Re: Houston - 'Did we just have a problem'?
Post by: Technical Ben on Apr 20, 2012, 14:51:59
Oh, so no vote of confidence on my intellect there. ;)
Title: Re: Houston - 'Did we just have a problem'?
Post by: Rik on Apr 20, 2012, 15:34:06
Of course, Ben, we always support our members.
Title: Re: Houston - 'Did we just have a problem'?
Post by: pctech on Apr 20, 2012, 17:05:54
Maybe the competition site needed to run on a dedicated box rather than a shared server.

Title: Re: Houston - 'Did we just have a problem'?
Post by: pctech on Apr 20, 2012, 17:17:08
Quote from: psp83 on Apr 20, 2012, 00:42:50
You just have to love servers & routers, they always choose to play up at night &or weekends... Bloody things have it in for us  >:D

Yep when I used to have to work weekends on quite a few occassions I found a couple of servers down when I arrived on a Saturday morning.

Title: Re: Houston - 'Did we just have a problem'?
Post by: Simon on Apr 20, 2012, 21:25:38
Quote from: Steve on Apr 20, 2012, 10:23:19
Odd how I was unaffected, you would think that would be across the board or I just hit lucky.

You should have entered the bloody competition!
Title: Re: Houston - 'Did we just have a problem'?
Post by: Steve on Apr 20, 2012, 23:12:41
There's a reason I've never won anything on the National Lottery. ;)