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Technical News & Discussion => IDNet Help => Topic started by: sleepwalker on Apr 09, 2012, 14:17:09

Title: loss of internet
Post by: sleepwalker on Apr 09, 2012, 14:17:09
Hi there

twice today I have lost connection, web pages wont load but my daughters MSN carried on working. It affected my PC and 2 laptops.

All the lights on my router remained green and my little icon on the task bar showed full connectivity.

After a router reboot the internet came back, any ideas?

Thanks
Title: Re: loss of internet
Post by: Glenn on Apr 09, 2012, 15:48:16
Sounds like what Mitch had this morning http://www.idnetters.co.uk/forums/index.php/topic,28833.0.html

:welc5: :karma:
Title: Re: loss of internet
Post by: sleepwalker on Apr 09, 2012, 15:51:44
would that happen twice in 4 hours though, thanks for the welcome btw  :)
Title: Re: loss of internet
Post by: Glenn on Apr 09, 2012, 15:53:23
No idea, but I'm sure one of the others may have some reasoning for it.
Title: Re: loss of internet
Post by: Ray on Apr 09, 2012, 15:55:55
 :welc: :karma:
Title: Re: loss of internet
Post by: Rik on Apr 09, 2012, 16:05:46
No faults being reported by IDNet or AAISP, sounds like a node or radius server issue. Welcome to the forum, sleepwalker.  :karma: :welc2:

Are the affected machines wired or wireless?
Title: Re: loss of internet
Post by: sleepwalker on Apr 09, 2012, 16:34:47
thanks, my pc is wired and the laptops are wireless
Title: Re: loss of internet
Post by: Rik on Apr 09, 2012, 16:44:12
Which rules out RF interference, do you have a spare router you can try?
Title: Re: loss of internet
Post by: pctech on Apr 09, 2012, 16:44:33
Really odd, my router is only a few weeks old and did wonder if there was an issue with the firmware.

I even ran a test from Hurricane Electric's looking glass http://lg.he.net and packets were going nowhere where they shouild have gone out on one of my ISPs hostlinks which suggests a lack of routing info which could be caused by a RADIUS outage now you mention it.

Exactly the same stuff happened.
Title: Re: loss of internet
Post by: sleepwalker on Apr 09, 2012, 16:51:40
I do have another router but that has a bizzare problem, as the 2 laptops cannot connect to it via wireless (wired works fine) but my iphone would connect fine  :dunno: so I changed to this backup one a fortnight ago and has worked fine untill today. Both Netgear DG834G btw.
Title: Re: loss of internet
Post by: pctech on Apr 09, 2012, 16:57:44
Don't worry too much at the moment sleepwalker, if it happens again though you might need to look at swapping out the router.

Regarding your older router, plug it in but use a pin, pen or straightened paperclip to press and hold reset on back panel of the router (the hole is marked with a red circle) until the power light flashes three times, this resets the router to factory condition and gets rid of any corruption in the firmware.

Title: Re: loss of internet
Post by: sleepwalker on Apr 09, 2012, 17:05:43
thanks pctech  :)
Title: Re: loss of internet
Post by: pctech on Apr 09, 2012, 17:06:30
No prob
Title: Re: loss of internet
Post by: cwmusson on Apr 09, 2012, 23:01:08
Just had a similar outage from some time after 9.15pm to about 10.45pm.
Title: Re: loss of internet
Post by: pctech on Apr 10, 2012, 08:02:06
Put your phone number in to this page http://status.zen.co.uk/broadband/ and it'll give you any recently cleared faults or maintenance (sorry to post a link to another ISP's pages here but its the only place such info is available)

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