My internet has just gone down.
Logs are showing :
Feb 10 08:44:01 daemon pppd[604]: PPP: Start to connect ...
Feb 10 08:44:01 daemon pppd[604]: PPP server detected.
Feb 10 08:44:01 daemon pppd[604]: PPP session established.
Feb 10 08:44:01 daemon pppd[604]: Using interface pppewan_1
Feb 10 08:44:01 daemon pppd[604]: Connect: ppp_ewan_1 <--> eth0
Feb 10 08:44:01 daemon pppd[604]: Couldn't increase MTU to 1500.
Feb 10 08:44:01 daemon pppd[604]: Couldn't increase MRU to 1500
Feb 10 08:44:01 daemon pppd[604]: Couldn't increase MRU to 1500
Feb 10 08:44:01 daemon pppd[604]: PPP LCP UP.
Feb 10 08:44:01 daemon pppd[604]: Remote message: CHAP authentication failure, unit 21831
Feb 10 08:44:01 daemon pppd[604]: CHAP authentication failed
Feb 10 08:44:01 daemon pppd[604]: Couldn't increase MTU to 1500.
Feb 10 08:44:01 daemon pppd[604]: Couldn't increase MRU to 1500
Feb 10 08:44:01 daemon pppd[604]: User name and password authentication failed.
Fine here, Paul.
Yeah been on the phone to support since 8:45am. The line reset for 80/20 FTTC seems to have caused an auth problem for me.
Support doesn't know why & said it shouldn't cause this so have now passed it over to BT after going through everything both ends.
On a Friday... :eek4:
Quote from: Simon on Feb 10, 2012, 10:19:47
On a Friday... :eek4:
Yep, hopefully it'll be sorted soon and I'll have a connection back for the weekend!
From the TBBQM graph for my line, it dropped it's interleaving level around midnight, it looks like the line dropped it's connection for around 15 mins around 9am too.
As you can see with mine, just after midnight then again at 8:35 ish, then no connection since >:(
(http://www.thinkbroadband.com/ping/share-thumb/d43ca6009f22094cd29d5fdd5c07033a-10-02-2012.png) (http://www.thinkbroadband.com/ping/share/d43ca6009f22094cd29d5fdd5c07033a-10-02-2012.html)
This is my live graph, the timing looks very similar
(http://www.thinkbroadband.com/ping/share-thumb/1b1609b72f17c3975f7db26f5279b676.png) (http://www.thinkbroadband.com/ping/share/1b1609b72f17c3975f7db26f5279b676.html)
Don't know what the hell BT managed to do to my connection then :(
Just phoned support and still nothing back from BT.
Fine here Paul
Got a feeling that this problem wont be fixed in time for the weekend :(
My client will not be happy if I cant get their website live tonight for the shop opening tomorrow.
:argh:
Last update was that BT are still doing diagnostics on my line but Brian has booked an OR engineer for tomorrow morning to come out and see what's going on..
Hoping the line will come back up still.
:fingers: Good luck with that Paul hope its back on today for you :fingers:
:fingers: :fingers:
??? Whilst you are waiting: for what do/will you actually use a download speed in excess of 40Mbps, and as it appears that I could (on a lesser headline speed) use up my entire allowance with less than 30 minutes use per day at my full rate, aren't you going to be a bit restricted? Or do you just upload, and if so why is the margin above 10Mbps so vital for you? I'm just interested, because unless you are running a multi-employee business on a domestic service, I can't see the point! Well, :laugh: apart from a bit of juvenile boasting.
Still a good move from BT on FTTP-on-demand (and presumably once future charging is announced for higher speeds too) - which should sort out the men from the boys ;D.
I'm a web developer, so faster speed is better for me esp upstream.
Upload YouTube vids / sites / files faster etc.
Quote from: mervl on Feb 11, 2012, 08:05:27
??? Whilst you are waiting: for what do/will you actually use a download speed in excess of 40Mbps, ...... I can't see the point! Well, :laugh: apart from a bit of juvenile boasting.
The "why do you need that sort of speed" questions are getting a bit old now. It's about personal choice and wants, not needs.
I'm sure 56k dial-up users would look on with green eyes at early 512k ADSL subscribers and ask them the very same question.
At the mo I just want my connection back, I don't care if it's the 40/10 connection instead of 80/20.
No sign of the OR engineer yet (it was an AM appointment) & doubt he will turn up so will probly be without connection all weekend.
It expensive for pay as you go 3G & I shouldn't have to pay for it :(
Do they work half day Saturdays Paul ?
Quote from: David on Feb 11, 2012, 13:10:07
Do they work half day Saturdays Paul ?
No idea David..
All I know is that the appointment was made for AM. That's between 8am - 1pm.
PM appointments are 1pm - 6pm I think.
I've got an angry client keep phoning me as well.
I think they do in London but with luck he has got delayed and really hope he calls today can understand and dont envy you,Shame your client cant be understanding as frustating as it is,It is after all out of your hands good luck :fingers:
I don't understand what the tbb graph is showing
(http://www.thinkbroadband.com/ping/share-thumb/aad7707673d9b9d194688f9556def681-11-02-2012.png) (http://www.thinkbroadband.com/ping/share/aad7707673d9b9d194688f9556def681-11-02-2012.html)
There's areas where there is no connection and then a lot of red spikes for 100% packet loss / sync drops. How can you get that when there's no connection at all?
Are you able to connect directly to the modem?
Quote from: Glenn on Feb 11, 2012, 13:30:39
Are you able to connect directly to the modem?
Yeah. Been through all that with support Friday morning. Spent over an hour on the phone to support trying everything.
Direct PPPoE to the modem gives a 691 error, http://support.microsoft.com/kb/314455
Well I've just been told by family that there's 3 OR vans down the road working on the cabs with all the cables out. But I'm not connected to that cab, I'm connected to the one down the other side of the road, so hopefully there is a chance that the engineer still maybe out today.
Would it be worth going to talk to them? Tell then there's a bacon sandwich waiting at your cabinet! ;)
Quote from: David on Feb 11, 2012, 13:10:07
Do they work half day Saturdays Paul ?
Yes.
Does support pickup emails at weekends?
They should do, Simon did last weekend with the Be problem.
I've just emailed support, hopefully someone will pickup the mail.
I think its wrong that an appointment is made and OR don't turn up without letting you know, or even letting you know that they will be late.
Of course it's wrong, if you weren't in they'd charge.They [OR] are a law to themselves and there's no alternative.
In an emergency why not splash out £80 and get a Three mobile dongle, might help you in short term if you deperatly need internet connection for client. Argos have them. Just a helpful thought for you.
I have Three MiFi, its what I'm on now.
But lately 3G has been terrible around here, the speeds are slow and the connection keeps dropping.
But I don't see why I should pay £10 for 1GB, BT cocked my connection up so they should be doing everything they can to get it back working again & quickly, not leaving it all weekend and the engineer not showing up when booked.
Quote from: psp83 on Feb 11, 2012, 13:51:01
Well I've just been told by family that there's 3 OR vans down the road working on the cabs with all the cables out. But I'm not connected to that cab, I'm connected to the one down the other side of the road, so hopefully there is a chance that the engineer still maybe out today.
:fingers: :fingers:
OR engineers are only made aware of appointments literally 20 minutes in advance, the details of which are sent to their laptops. As a result it sounds more like an error either with Idnet booking the appointment and/or Openreach rather than an individual engineer.
I know how much it frustrates you when not only does no-one turn up but there's not even a courtesy call to let you know there's a delay or problem. It happened to me two days running last year and the engineer turned up on the third day without an appointment just as I was walking out of the door to go to work!
Quote from: Glenn on Feb 11, 2012, 14:19:49
They should do, Simon did last weekend with the Be problem.
Looks like support emails wasn't checked this weekend as I've got no reply.
Oh well, looks like a phone call tomorrow morning.
I've just tried to connect to the modem again and still nothing.. I don't know if this log shows anything?
http://psp83.co.uk/pppoe-log.txt (http://psp83.co.uk/pppoe-log.txt)
(http://psp83.co.uk/pics/PPPoE1.jpg)
It's clearly some form of authentication issue. The long log file shows it attempting to authenticate over and over again but it keeps getting rejected.
Assuming you haven't changed your PPP login details for any reason then it points to a cock up at BT's end.
Quote from: .Griff. on Feb 12, 2012, 17:42:36
Assuming you haven't changed your PPP login details for any reason then it points to a cock up at BT's end.
Nope no change this end, it was working fine one moment (as I was posting on here) then a line reset happened for the new 80/20 profile and then nothing since :(
Support said everyone else on the trial came straight backup..
BT hates me :(
This is becoming a right pain in the arse now!
Don't BT log changes? Can't be that hard to find out what's gone wrong.
If I took this long to fix a website, I wouldn't have any clients.
Have you not heard back from IDNet support Paul?
Yeah, BT still doing diagnostics on the circuit, same as all day Friday.
Sorry to hear this Paul hope they sort it today I am amazed how long it is taking I thought they could check it out almost instantly unless your in a line of people and they have not yet ran the diagnostics on your line yet
Good luck hope the switch they need to throw is found today and you can get on with your work :fingers:
Diagnostics came back Friday with no fault found. ::)
Support has booked another engineer for tomorrow morning.
:shake:
Quote from: psp83 on Feb 13, 2012, 13:53:21
Diagnostics came back Friday with no fault found. ::)
Support has booked another engineer for tomorrow morning.
How can no fault be found when the router is telling you it can't authenticate?!? The mind boggles at how BT/OR works.
Quote from: .Griff. on Feb 13, 2012, 14:05:03
How can no fault be found when the router is telling you it can't authenticate?!? The mind boggles at how BT/OR works.
Exactly, I know the details are correct as I was online at the time it kicked me off plus I can log into the customer portal fine with the same details.
I guess the diagnostics only check to see if there's a DSL signal on the line and not anything else, in that case, there will be no fault as the DSL light is green on the modem.
I can see the OR engineer turning up tomorrow with a JDSU/EXFO, plugging it in, getting a sync and surmising that all is fine.
No doubt he won't have been given any information on the fault at all so you might have to sit him down and explain it at length. :-\
Quote from: .Griff. on Feb 13, 2012, 14:12:35
I can see the OR engineer turning up tomorrow with a JDSU/EXFO, plugging it in, getting a sync and surmising that all is fine.
No doubt he won't have been given any information on the fault at all so you might have to sit him down and explain it at length. :-\
I've got logs printed out from router / direct PPPoE connection, TBB graphs on my iPad to show him etc.
I will even phone IDnet and let the engineer talk to them if I have too.
He's not leaving until its fixed :laugh: :evil:
I may have a misunderstanding of the way the BT system works but if Paul is getting an authentication rejection surely it means his kit in communication with the BT Radius server at least meanting the problem is on a BT server?
Quote from: pctech on Feb 13, 2012, 14:16:52
I may have a misunderstanding of the way the BT system works but if Paul is getting an authentication rejection surely it means his kit in communication with the BT Radius server at least meanting the problem is on a BT server?
That's what support thought, That when they did the upgrade to 80/20 they didn't rebuild the connection with all IDnet's gateways, I've got the older @uk.idnet.dsl4 login.
So support changed my login to be the newer one @idnet but that still didn't work so changed it back. We've been through everything, BT can only be the issue here as a connection that was working fine just doesn't stop working for fun after line reset, has to be a fault somewhere.
Maybe they've connected me to another ISP ? :laugh:
Quote from: psp83 on Feb 13, 2012, 14:23:53
Maybe they've connected me to another ISP ? :laugh:
There's many a true word spoken in jest.
Locked into Tiscali for a 3 year contract ;D ;D
Houdini wouldnt get out of that one :hehe:
Quote from: David on Feb 13, 2012, 15:10:25
Locked into Tiscali for a 3 year contract ;D ;D
:bawl: I joined IDnet from Tiscali 5 years ago this month
I wonder what lessons BT will learn from this trial.
EDIT Or let me correct myself, what lessions should BT learn from this trial?
It's a long shot but maybe try powering down for an hour or so and then reconnect, this should mean that any sessions on BT's kit have timed out so maybe the authentication will go through as it might think there is more than one connection with the same credentials.
Quote from: pctech on Feb 13, 2012, 15:58:41
It's a long shot but maybe try powering down for an hour or so and then reconnect, this should mean that any sessions on BT's kit have timed out so maybe the authentication will go through as it might think there is more than one connection with the same credentials.
Done all this Friday.
Tried factory reset on the router, powering off the router & modem in different orders & different cables etc etc.
Could the modem be at fault and cause this issue?
I would have thought a failed modem would be spotted on the line checks.
Well if the engineer doesn't turn up tomorrow morning or he doesn't fix the problem then I will not be a happy person tomorrow.
Quote from: psp83 on Feb 13, 2012, 17:01:26
Done all this Friday.
Tried factory reset on the router, powering off the router & modem in different orders & different cables etc etc.
Could the modem be at fault and cause this issue?
Unless it's somehow involved in the authentication I doubt it.
The only way it could be contributing to/causiing the issue is if it's not transmitting the data properly (think of your mobile in a really bad signal area)
It's really too coincidental with the switchover to be anything other than a BT issue, isn't it?
One thing I'd suggest is, if your business is dependant on your connection, perhaps look at the cost of Enhanced Care, Paul, and see if it's economically viable? Not sure if you need a business package to have it, but someone will know...
Oh there's a surprise.
Engineer is booked to come out this morning. I wake up and the net is back working...
(http://www.speedtest.net/result/1771976251.png) (http://www.speedtest.net)
I bet the engineer still comes out and charges me to make a cr*p couple of days even worse!
Makes me wonder if they had fixed the issue and paying the visit to ensure everything is right your end as a belt and braces thinng but good news Paul and hope this will see the end of this problem for you :fingers:
Hope he wont charge you though and it could be an intermitent problem ?
:fingers: its a freebie good luck
Quote from: David on Feb 14, 2012, 08:13:19
Makes me wonder if they had fixed the issue and paying the visit to ensure everything is right your end as a belt and braces thinng but good news Paul and hope this will see the end of this problem for you :fingers:
Hope he wont charge you though and it could be an intermitent problem ?
:fingers: its a freebie good luck
I've lost connection 2 other times before this..
Once was 8pm at night and had to power the router & modem off couple of times to get it working again.
The other time my connection was down for over 3 hours, this was an issue at the exchange and something needed resetting.
So maybe you are right, maybe something is or was failing
Quote from: psp83 on Feb 14, 2012, 07:20:54
I bet the engineer still comes out and charges me to make a cr*p couple of days even worse!
They can't impose a charge if you don't answer the door.
Glad to hear it's working again. It would still be nice to be told what was the problem though.
Quote from: .Griff. on Feb 14, 2012, 08:20:09
They can't impose a charge if you don't answer the door.
Glad to hear it's working again. It would still be nice to be told what was the problem though.
Trying to get through to the main office now, I got through to someone else earlier (2nd office?) and left a message with the person that answered and he said he'll pass my message onto the main office.
But still trying to phone so I can see if BT did anything.
I guess support is busy or still asleep :laugh:
Just spoke to Brian and nothing back from BT, it's still booked with the engineer.
Cant see how they can charge if the issue was at the exchange ,but will they admit it ?lets hope they just test your line to ensure alls well and leave it at that,it is possible they did it with me with my line last year and no charge was made
Engineer just went, he plugged his box into the line and found no faults & no errors, he said I have a good line.
He smelt the modem and said it smelt odd and replaced the modem.
He also had a moan because I told him the engineer that came out to install the modem didn't wall mount it and that I had to wall mount it because it got very hot.
So hopefully I won't get charged for it, esp after all the problems I've had with FTTC so far with 3+ weeks to get it installed (3 engineer visits) and 3 other problems.
Sound good Paul and if they found the problem then you cant be charged surely as its thier faulty kit......I doubt you will be billed for it and pleased you can get on with your work and enjoy the service now :thumb:
The one thing that I thought strange was.. He said that the modem I have are only installed in Devizes, they use a smaller version in other places.
I asked why, he said its because we have the smaller FTTC cabs.
(http://psp83.co.uk/pics/modem.jpg)
To me, that looks like other modems I've seen installed elsewhere ???
Glad to hear you are back in business Paul.
As Griff has said in the past the modem is effectively part of their network so faults with it are down to them to fix at their cost.
Quote from: psp83 on Feb 14, 2012, 09:44:31
The one thing that I thought strange was.. He said that the modem I have are only installed in Devizes, they use a smaller version in other places.
I asked why, he said its because we have the smaller FTTC cabs.
(http://psp83.co.uk/pics/modem.jpg)
To me, that looks like other modems I've seen installed elsewhere ???
So this is what I will get soon,I had wondered
Quote from: David on Feb 14, 2012, 10:03:13
So this is what I will get soon,I had wondered
You may not get that one as there are 2 different ones. But you will get one like it that you plug your router into ;D
As long as it smells nice Paul ;D ;D
Huawei are entering the fragrance market.
They are set to release Eau du burning silicon.
hehe, mine smelt like electrical burning. Hope your's smells of lavender :P
(lavender gives me a headache)
Quote from: pctech on Feb 14, 2012, 10:29:39
Huawei are entering the fragrance market.
They are set to release Eau du burning silicon.
:laugh:
:ithank: I better get back to work now.
Quote from: pctech on Feb 14, 2012, 10:29:39
Huawei are entering the fragrance market.
They are set to release Eau du burning silicon.
:hehe: :rofl:
I have noticed since yesterday that my connection speed has being reduced i am on upto 8mbps, going downhill ever since and now its
1. Best Effort Test: -provides background information.
Download Speed
101 Kbps
0 Kbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 101 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
(http://[url=http://%5Burl%5Dhttp://www.thinkbroadband.com/speedtest/button/132924028821002616830.png%5D%5Burl%5Dhttp://www.thinkbroadband.com/speedtest/button/132924028821002616830.png%5B/url%5D%5B/url%5D)
i contacted idnet and they say that there is no known fault with my line, and performed all the checks as to their requirements, still no change in fact it's lower.
They suggested to book with a BT engineer, so after i have tested my equipment, and he finds no fault, i am then left with a big bill for non fault finding???? :bawl:
I am still in the dark as to what to try next?? :mad:
http://www.thinkbroadband.com/speedtest/results/id/132924028821002616830.html
forgot to add this in
Lance or Steve should be along shortly, they are good at interpreting the speed tests.
Do you have the router stats handy too?
hi Glenn
here are the stats, hope they are the correct figure that you are wanting...
System Up Time 01:23:47
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 26448 34958 0 1889 7312 01:23:20
LAN 10M/100M 34956 26852 0 7450 1999 01:23:43
WLAN 11M/54M 140 0 0 8 0 01:23:39
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 27.0 db 15.5 db
Noise Margin 6.1 db 26.0 db
any help would be much appreciated.
:dunno:
Do you know the status of your exchange, red, amber, green ?
http://usertools.plus.net/exchanges/
hi
they green.
even now with lower speeds...... :dunno:
http://www.thinkbroadband.com/speedtest/results/id/13292432843002017462.html
Quote from: cleopatra2007 on Feb 14, 2012, 18:16:57
hi
they green.
even now with lower speeds...... :dunno:
http://www.thinkbroadband.com/speedtest/results/id/13292432843002017462.html
Don't place too much trust in the TBB speed test is all I can say.
yes even with those speeds,...here are the BT test speeds of earlier this afternoon.
1. Best Effort Test: -provides background information.
Download Speed
101 Kbps
0 Kbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 101 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps
:bawl:
i'll try again...
http://www.broadbandspeedchecker.co.uk/bimages/85973533.jpg
http://www.speedtest.bbmax.co.uk/results.php?t=1329225387&v=14987993
http://www.pingtest.net/result/56843771.png
http://speedtest.net/result/1772471192.png
Wired or wireless?
sorry yeah wired, pc in same room as router netgear, when testing only one pc (no laptop, connected)
i have been with Idnet now for over 6/7 years, and never had such a problem like this, only occasionally the line has gone down but in all honesty that was BT.
Assuming you're running Windows I'd try running a speedtest in safe mode. And as daft as it sound try a different ethernet cable.
i am running vista....is this the same process as in xp f12
F8 then "Safe mode with networking"
Quote from: cleopatra2007 on Feb 14, 2012, 18:55:24
i am running vista....is this the same process as in xp f12
http://windows.microsoft.com/en-GB/windows-vista/Start-your-computer-in-safe-mode
Currently I'm not sure whether there's an issue between your master socket and the exchange. Your router stats show a full sync on adsl max with an attenuation of 27 and a downstream margin of 6, I would expect the downstream margin to be a little higher with that attenuation ( I used to be 24 downstream and margin 13 so there may be a bit of noise around.) The IP profile for your line is less than it could be , with that sync it should be 7150 not 6500 . This implies to me that there has been some instability in the connection which has not yet fully recovered.
However none of the above explains the poor throughput. I think you need to change your adsl filter and swap the router if you've not already done so.
hi guy's.
thanks for your info will do that now....and get back with my results....you are very helpful on here. thanks ever so much :blush:
hi did the test in safe mode (running vista, on my reboot the bottom bar has gone white?) here are my stats....
http://www.thinkbroadband.com/speedtest/button/13292478959318418463.png
1. Best Effort Test: -provides background information.
Download Speed
125 Kbps
0 Kbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 125 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
I think they are worse than before.....
any ideas :bawl:
everything has gone funny now......ie bottom button are white not blue, my control panel has gone a bit big all in white...oh what have i done (win vista) aghhh
this since the performing the test in safe mode.
Have you rebooted it since you did the test?
yes....due to having to change out from safe mode.
changed filters still no change....
http://www.thinkbroadband.com/speedtest/button/132924991262283118956.png
I think you said you had a laptop, can you try a speedtest with that?
Have you another router you could try?
have performed all tests as recommended. with still no changes.....
FAQ
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
110 Kbps
0 Kbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 110 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
so what's next?? if anything. :bawl:
Quote from: cleopatra2007 on Feb 14, 2012, 20:44:09
have performed all tests as recommended. with still no changes.....
What router do you and have you tried another?
I had a netgear that slowed right down before it died on me.
The key is to try ones best to avoid the no fault found BT charge and it's difficult to pin point the exact fault without a process of elimination . If you got two PCs both giving the same result I think it unlikely both are faulty, ethernet cables can be faulty so need to be swapped . The only real way to check an adsl router is to swap it out including the filter and cables. This should include a direct connection to the test socket behind the master faceplate (if you've got one) with no phones attached.
Once you've completely checked your side of the master socket and found no fault it's not unreasonable if support advise to get a BT engineer out.
hi
i have now changed router to a one port wired and i am still getting the same results,........however...i stayed up late last night to see if my speeds where back to normal and hey ho....(not using the one port router) using the netgear
http://www.broadbandspeedchecker.co.uk/bimages/86079495.jpg
and this morning...alas :bawl: back to:-
Download Speed
486 Kbps
0 Kbps 7.15 Mbps
Max Achievable Speed
Download speed achieved during the test was - 486 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps
something somewhere defo is not right here, this has been going on since my line went down last Friday night,
and returned Saturday morning with these frightfully slow speeds.
arrrggg :rant2:
and this is now:_
.
http://www.broadbandspeedchecker.co.uk/bimages/86138651.jpg
I think you've done every home diagnostic you can, what do support advise
and on the TBB
http://www.thinkbroadband.com/speedtest/results/id/132931876919373630456.html
hi
support advise to book an BT engineer......what can they do what i have already done, ...only charge me i the region of £50.£100 + ??? :eek4:
The BT engineer will be able to check from your home to the exchange.
I agree given the diagnostics undertaken it is going to need a BT engineer.
Quote from: cleopatra2007 on Feb 15, 2012, 15:18:29
hi
support advise to book an BT engineer......what can they do what i have already done, ...only charge me i the region of £50.£100 + ??? :eek4:
He will plug his box into the phone socket and check for a good pair and any errors / faults & if he finds anything hopefully he will fix it.
well...it appears that there is still no change....
1. Best Effort Test: -provides background information.
Download Speed
146 Kbps
0 Kbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 146 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.42 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
running ...walking at a very old snails pace :bawl:
back in the day of dial-up at least that was faster. :rant2:
http://www.thinkbroadband.com/speedtest/results/id/13293407991225672822.html
I have clearly really had enough now!!!!!!!!!!! :rant2:
If you've checked everything your side, then the only option is to book a BT engineer.
here we go again.....last nights speeds...
http://www.broadbandspeedchecker.co.uk/bimages/86079495.jpg
i cannot believe that i am getting the correct speeds after midnight, i can only assume that it lies with my ISP and NOT BT, why would BT cap me during the day, but yet give me almost my full capacity only after midnight???? :no:
This proves that i DO NOT have a fault on my line...surely??? :shake:
and here we are again this morning :rant2: :rant2: :rant2:
1. Best Effort Test: -provides background information.
Download Speed
649 Kbps
0 Kbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 649 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.9 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
The BT speedtest is the only one that matters. Did you take one after midnight when your connection was better?
the only other option that i can think that the line we have is not strong enough to cope with the spoilt are off school????
If that's the case then why should i pay for a service that i am not getting because the line cannot cope, and overloaded. :rant2:
This is the price we pay for living semi-rural, with no cable and no other option of choice. :shake:
Therefore if there is no fault found and i will be charged by BT, maybe Idnet should invest in upgrading, if this is how it is going to be when its half term....god help me in the summer!! :eek4:
As for the past three nights of identify what the problem could be, last night i was sooooo tired i forgot to perform the BT speed test, and just did the one that everybody does the BB speed checker, and now i have to wait up again with very little sleep?? and perform the BT speed tester. :no: :'(
could this not be done at your end??
We aren't IDNet, but customers like yourself.
The BT speedtest is the only one that shows your profile (the bit that says: IP Profile for your line is - 6.5 Mbps), and the only one that has any validity with BT. It would be interesting to see what the profile is when you get the higher speeds after midnight, as I could be wrong, but I didn't think it could change quite so suddenly.
What I will say is I've not seen any evidence of congestion on IDNet's network for many months. If there was we'd all be complaining. What we do see it isolated incidents were congestion is evident and that is without doubt congestion at the local exchange or BT's virtual paths prior to the IDNet host link take off. IDNet should have the data available to them regarding your local exchange status but please forward to them the BT speed tests showing the variation in throughput. There is no doubt that local variations i.e. Wimbledon and kids off school have deleterious effect on throughput.
Why are you assuming that the congestion is in IDNet's network rather than BT's?
If it was IDNet all users would be suffering and there would be plenty of complaints on here. BT's network, however, has many potential pinch points starting at your exchange.
I doubt there is congestion in IDnet's network, currently I'm getting 63 Mbps down and 16 Mbps up.
I would send an afternoon & early morning (2am?) speed test from speedtester.bt.com to support and let them look into it.
Quotei cannot believe that i am getting the correct speeds after midnight, i can only assume that it lies with my ISP and NOT BT, why would BT cap me during the day, but yet give me almost my full capacity only after midnight?
That sounds very much like exchange congestion. I know you said the exchange status was Green but my guess would be that the database hasn't been updated correctly and the exchange is really Red.
BT have confirmed it is not a congested exchange or VP which only leaves the engineer visit as an option.
Have you done the quiet line test at all?
Attempted speed tests last night......right, as from 1am, the speeds where increasing hourly, from 1.2 1.8 1.9 then at 3am, it went to 5.4???
could not retrieve the results fro the BT speed tester, as it was coming up with errors??MMMMM
And this morning at the results fro the BT speed tester, was also showing errors. speed only at 1mbps (with errors)
1. Best Effort Test:
Download Speed : 1 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
But at 10am the speed was 5.8mbps.
and now at 11.30am back down to 1.3mbps
http://www.thinkbroadband.com/speedtest/results/id/132947820568784725934.html
There seriously something dodgy going on. :rant2:
Talk about yoyo!!!
Quote from: Lance on Feb 16, 2012, 16:20:59
BT have confirmed it is not a congested exchange or VP which only leaves the engineer visit as an option.
You seem to have done everything you can, and we have suggested everything we can, so the only option is as Lance said.
down to again:{
http://www.speedtest.net/result/1781150664.png
1. Best Effort Test: -provides background information.
Download Speed
403 Kbps
0 Kbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 403 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
??? ??? ??? ??? ??? :rant2: :rant2: :rant2: :rant2:
Quote from: cleopatra2007 on Feb 18, 2012, 14:42:43
down to again:{
http://www.speedtest.net/result/1781150664.png
1. Best Effort Test: -provides background information.
Download Speed
403 Kbps
0 Kbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 403 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
??? ??? ??? ??? ??? :rant2: :rant2: :rant2: :rant2:
Sorry for your problems cleopatra2007.
But you have 2 options.. Leave it and moan or get support to get an engineer out to take a look at your line.
There's only so much IDnet and BT can do from their side and sometimes it needs an engineer to plug into your BT socket to find a fault.
Yes you may get charged for it but if your connection is important to you then its worth it? I took the chance on my connection, I could of got charged the full amount but the engineer reported the modem they installed as fault so I didn't get charged for it.
Be nice to the engineer, explain your problems, print your bt speed tests and show him your issues, make him tea etc :laugh:
I couldn't agree more with what has been said, BT might make ISPs jump through hoops but in my experience the Openreach engineers that come out are perfectly nice people and will do what they can to help if you are pleasant to them, offer tham a cup of tea or coffee and a biscuit.
Don't moan at them when they arrive, just explain the problem calmly.
Indeed. Continuously running and posting speedtests isn't going to get anything done.
Routing problems atm, 19/02 @ 12:15. "Network unreachable" for almost everything.
yeah im having bother too most sites apart from forums
swopped from what we had the other day
Same here - most sites unreachable apart from these forums and some UK sites (e.g. BBC).
Yup, same here...
And here :(
oh dear.....again
are any of you on LLU
and just like magic it seems right again ??? ???
Quote from: Baz on Feb 19, 2012, 12:34:52
and just like magic it seems right again ??? ???
BLIMEY!!!!!! or not :slap:
Running a couple of trace routes to sites you are trying to access and posting the results might help to determine whether its a general routing failure or just a certain connection is affected.
01244 area.
Loss of internet with service up n down for the last 15-20 mins noticeable.
Quote from: esh on Feb 19, 2012, 12:17:11
Routing problems atm, 19/02 @ 12:15. "Network unreachable" for almost everything.
It's not just FTTC or whatever. Got the problem here too. :P
I'm on asdl vanilla. Lost connections to almost everything. I could load up google and ping via IP. However, IDnet, IDNetters and any other site (including BBC) was dead. I was on IDNet DNS, did not have time or the details at hand to check OpenDNS. New thread for this problem?
PS, sounds like a strange routing thingy problem. As Google worked so well, I could view sites via the "cache" option, but could not load or even ping a single thing directly. :P
LLU here, but all seems well again.
Same here I've swapped to the Google DNS servers and all is working again.
I've had a complete loss of routing too (not LLU). Unfortunately I was rebooting my router at the time so picked up a dodgy 172. BT IP address taking me tithe BT wholesale page.
hope ive done this right.
Tracing route to amazon.co.uk [178.236.6.39]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.***.***.*.*
2 30 ms 30 ms 29 ms bt1.idnet.net [212.69.63.42]
3 30 ms 30 ms 30 ms redbus-gw2-g0-0-300.idnet.net [212.69.63.226]
4 30 ms 30 ms 30 ms telehouse-gw5-5-331.idnet.net [212.69.63.6]
5 31 ms 30 ms 31 ms gi8-27.mpd01.lon02.atlas.cogentco.com [149.6.148
.205]
6 31 ms 30 ms 31 ms te7-2.ccr01.lon02.atlas.cogentco.com [130.117.50
.138]
7 31 ms 31 ms 30 ms te9-2.mpd02.lon01.atlas.cogentco.com [130.117.48
.153]
8 32 ms 31 ms 30 ms te0-3-0-5.ccr22.lon13.atlas.cogentco.com [130.11
7.0.93]
9 32 ms 30 ms 31 ms wind.mil01.atlas.cogentco.com [130.117.15.82]
10 32 ms 37 ms 30 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
11 32 ms 31 ms 31 ms ae-57-112.ebr1.London1.Level3.net [4.69.153.117]
12 43 ms 43 ms 42 ms ae-1-8.bar1.Dublin1.Level3.net [4.69.153.230]
13 * * * Request timed out.
14 * * * Request timed out.
15 * *
what does all that mean then?
Had some problems over the last half hour or so with internet very slow or pages not responding
but seems to be flying along now. :dunno:
If you are not sure how to run a traceroute see below:
XP:
Go to Start > Run and type cmd and then click OK
at the prompt type tracert <web address you are trying to access e.g. www.bbc.co.uk> and press enter.
Wait until the command indicates 'trace complete' you will see responses from nearly all the routers en route, it is quite normal to see 'request timed out' toward the end, this indicates the presence of a firewall.
Right-click in the window and click Select All.
Press enter to copy the text.
Vista/7:
Go to Start > All Programs > Accessories > Command Prompt
Proceed as above.
Paste the results into a forum message (minus your IP if you have set this in your router, it will be 'hop' number one.)
Mostly OK here now, but I can't reach the tbb forums...
Same here. Nothing would load, not even BBC or idnet or anything. Then BBC loaded very slowly. Then suddenly everything fine. On adlsmax via 21CN exchange. Not LLU.
I wonder why people keep trying changing DNS servers. When these problems occur, it is not even possible to access a site by entering its ip address.
e.g. type 178.236.6.39 into the browser address and it should reach amazon without going through a DNS server. Correct?
IMHO (and I know nothing), it has to be a routing problem somewhere, not necessarily within idnet's network.
Looking at your tracert Baz all looks ok.
Am able to access Amazon although oddly one of the routers within my ISP's network is not responding to tracert for that particular address.
If some folks are momentarily getting 172 addresses assigned to their routers it indicates a BT routing issue, one of IDNet's hostlinks flapping?
Quote from: Bill on Feb 19, 2012, 12:47:57
Mostly OK here now, but I can't reach the tbb forums...
Never mind, it would seem to be an Opera problem.
Quote from: pctech on Feb 19, 2012, 12:51:27
Looking at your tracert Baz all looks ok.
really? I have know idea what it means to be honest :laugh: :laugh:
but heres another one to same site but showing different results
Tracing route to www.amazon.co.uk [178.236.6.39]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms *********
2 30 ms 29 ms 30 ms redbus-gw3-lo1.idnet.net [212.69.63.42]
3 30 ms 29 ms 30 ms redbus-gw2-g0-0-300.idnet.net [212.69.63.226]
4 30 ms 30 ms 30 ms telehouse-gw5-5-331.idnet.net [212.69.63.6]
5 31 ms 31 ms 30 ms 212.69.63.246
6 32 ms 46 ms 31 ms v225.core1.lon1.he.net [216.66.86.45]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
All I can say is it looks like IDNet's router has routed it over an alternative connection this time, is it still inaccessible to you Baz?
Same here, rebooted router and ended up with a 88. one :dunno: seems ok now, but using Norton DNS I could not access any pages, now using IDnet DNS.
I'm not seeing any issues currently using OpenDNS or IDNet DNS
This is my TBB meter showing the issue:
(http://www.starckwords.com/images/linegap190212.jpg)
Incidentally, everything before that (excluding the thick green stripe, which is where I was using up my monthly eMusic download allowance) is fairly typical of my connection lately. I was logged into Second Life (which streams everything down to your PC, so I'd expect a few latency issues) but the constant 'hangs' in my connection are starting to drive me barmy. Every five or ten minutes or so I can't do anything for between 30 seconds to a minute. Is this indicative of another issue I might be having, and if so... what? :dunno:
At a complete guess it sounds like hostlink weirdness.
Quote from: armadillo on Feb 19, 2012, 12:50:45
Same here. Nothing would load, not even BBC or idnet or anything. Then BBC loaded very slowly. Then suddenly everything fine. On adlsmax via 21CN exchange. Not LLU.
I wonder why people keep trying changing DNS servers. When these problems occur, it is not even possible to access a site by entering its ip address.
e.g. type 178.236.6.39 into the browser address and it should reach amazon without going through a DNS server. Correct?
IMHO (and I know nothing), it has to be a routing problem somewhere, not necessarily within idnet's network.
I could access some sites, and could ping/IP connect to others. So changing DNS could have suggested to me it was just a DNS error. However one of my direct IP/TCP connections (a game :D) dropped, so I doubted it was DNS related. :P
Must be some equipment misbehaving somewhere.
Hsd it only been a single person I'd have said reset your router as had that issue with my Netgear router once as it was blocking random sites.
Quote from: pctech on Feb 19, 2012, 12:59:57
All I can say is it looks like IDNet's router has routed it over an alternative connection this time, is it still inaccessible to you Baz?
seems better now PC if any thing just a tad slow at the end of the loading stage. will keep an eye on it.
Thanks
Np, think there is a router somewhere that may not be firing on all cylinders.
Quote from: Technical Ben on Feb 19, 2012, 13:11:56
I could access some sites, and could ping/IP connect to others. So changing DNS could have suggested to me it was just a DNS error. However one of my direct IP/TCP connections (a game :D) dropped, so I doubted it was DNS related. :P
Thanks. That makes sense to me. Question. If you enter the ip address, rather than a url, direct into the browser, doesn't that bypass the DNS servers? If so, then inability to access via ip address means the problem is not DNS related?
That's correct armadillo.
Yeah it wasn't a DNS issue. My DNS (local) server fell back to the root servers but then couldn't even access those. I am assuming peering fell over somewhere.
As you can see with mine, it shows the drop around 12 ish but also a drop around 8am ish (first sign of the problem?)
(http://www.thinkbroadband.com/ping/share-thumb/efdf2742eb91b36c2231fa450d21effe-19-02-2012.png) (http://www.thinkbroadband.com/ping/share/efdf2742eb91b36c2231fa450d21effe-19-02-2012.html)
Just gone again. Same problem?
same here.
yup, here too (again)
Ditto. LLU ADSL2+ for the record.
FTTC 80/20, as the TBB graph shows above.
Not all sites was down though, maybe IDnet changing something?
Non-LLU here. ADSL Max Premium. Websites are hit and miss but other services on different ports are unaffected.
A small blip here on ADSL Max. Seems fine now.
Quote from: psp83 on Feb 19, 2012, 15:16:32
FTTC 80/20, as the TBB graph shows above.
Not all sites was down though, maybe IDnet changing something?
Not that we are aware of, but that doesn't me it's not happening.
From IDnets RSS feed:
"We had an internal routing glitch this afternoon. The problem has been identified and resolved"
Quote from: lozcart on Feb 19, 2012, 15:35:23
From IDnets RSS feed:
"We had an internal routing glitch this afternoon. The problem has been identified and resolved"
Yay! I have been blaming BT to everyone. It's usually their fault so sod it :D
and all the time i was repeatedly told to book a BT engineer!!!
speeds ok during the hours of 10.00am till 4.00pm then speeds no more than 248kbps, then up to near normal after midnight???
mmmmmm.....something dodgy. :eyebrow:
That's not the same problem.
Quote from: cleopatra2007 on Feb 22, 2012, 13:40:00
mmmmmm.....something dodgy. :eyebrow:
Indeed - your link between a routing problem which affected all users and the problem with throughput on your own individual line which only affects you.
whats going now with idnet ?
can't access stuff. router showing orange flashing icon not green. then nothing at all.
Internet or DSL light, DSL indicates sync with exchange lost but nothing to do with IDNet (remove power for 30 minutes and then reconnect.
Internet light means loss of PPP session through to IDNet, also try the above.
Connection fine here.
Fine here in London area (East)
Hmmm. Getting sporadic routing glitches at the moment.
Fine here.
And here, both BT and Telefonica lines.
Not sure what's going on, keeping an eye on it. Basically I get a bit of this:
Feb 27 18:23:10 azure named[4094]: network unreachable resolving '<whatever>.com/A/IN'
Okay it looks like it might be routing to a specific website. Unfortunately when this cannot be accessed, Windows assumes the PC is offline, and tries to initiate a dial-up connection (...) which then means NO websites can be accessed.
Thanks Windows.
You mean you haven't house-trained it? ;)
If you are using IE:
Press Alt and T to open the Tools menu.
Click connections.
Click never dial a connection.
Click OK.
Thanks pctech. I was using Firefox actually but that seems to fix it. Why is a global Windows option in IE again? :(
Because Windows is built around the browser although thankfully active desktop went by the wayside.
I've seeing routing issues a couple times a day,
(http://www.thinkbroadband.com/ping/share-thumb/57edac289c11dff807a691d7a085dc4a-27-02-2012.png) (http://www.thinkbroadband.com/ping/share/57edac289c11dff807a691d7a085dc4a-27-02-2012.html)
Didn't loose PPP on any of the red spikes, email was working fine at the time, anything to do with the browser wouldn't load.