Ever since the mail breakdown, my machine has been really sluggish on web stuff - cleared cache, cookies etc., done disc cleanup, but to no avail? Has anyone any advice for a non-tech savvy?
Hi ginger - I've split this from the mail server thread as it is unrelated and it might have been missed there.
I suggest a full virus/malware scan if not already done.
Thanks for that, Lance - full scan done and reboot but still not as fast as it was - should I do a "restore"?
Have you done a DNS cache clear?
If you are using Windows XP:
Go to Start > Run and type cmd, then click OK
At the prompt type ipconfig /flushdns and press enter
Windows should confirm that the cache has been flushed, click the X button to close the window.
If using Vista
Go to Start (Windows logo in a circle) > All Programs > Accessories
Right-click Command Prompt and left click on Run As Administrator
At the prompt type ipconfig /flushdns and press enter
Windows should confirm that the cache has been flushed, click the X button to lose the window.
Quote from: pctech on Jan 23, 2012, 16:05:43
Have you done a DNS cache clear?
If you are using Windows XP:
Go to Start > Run and type cmd, then click OK
At the prompt type ipconfig /flushdns and press enter
Windows should confirm that the cache has been flushed, click the X button to close the window.
If using Vista
Go to Start (Windows logo in a circle) > All Programs > Accessories
Right-click Command Prompt and left click on Run As Administrator
At the prompt type ipconfig /flushdns and press enter
Windows should confirm that the cache has been flushed, click the X button to lose the window.
Thanks for that - followed your instructions but still had probs so did a System Restore - now Firefox won't work and I'm on Chrome but it's still slow.
What's your connection speed like? Router stats and a BT Speedtest might be useful.
Wired or wireless connection?
yep net speed is terrible today.
and my connection died overnight last nite.
i hope its gets fixed soon :(
Well - as i'm on wifi a speed test is not really much good to me - however, Firefox has thrown a wobbly and I've switched to Chrome which appears to be ok now - thanks to all for your suggestions
I am also noticing a very slow connection.
Status: ShowtimeRetrain Reason: 0
Channel: INTR, Upstream rate = 832 Kbps, Downstream rate = 8128 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 11.1 11.0
Attn(dB): 21.0 15.0
Pwr(dBm): 19.8 12.4
Max(Kbps): 10144 1152
Rate (Kbps): 8128 832
===========================
I normally get full speed around the clock. I am now getting this:
(http://www.speedtest.net/result/1729421036.png) (http://www.speedtest.net)
Any chance of a BT Speedtest, to show your profile?
Quote from: Simon on Jan 25, 2012, 12:32:55
Any chance of a BT Speedtest, to show your profile?
I will do that now :)
Download speedachieved during the test was - 362 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
====
Hmmm, that's not looking too good
Doesn't does it? Any noise on the line? There's obviously been a problem somewhere.
Quote from: Simon on Jan 25, 2012, 12:41:54
Doesn't does it? Any noise on the line? There's obviously been a problem somewhere.
No, everything seems fine. I have fired off an email to support. I noticed that the speed was sluggish. I didn't realise how sluggish it was until I did a speed test! Hopefully things will be sorted out soon.
I'm not great at the tech stuff, but I think the BT Speedtest suggests a problem between you and the exchange. IDNet should be able to have the line tested.
Quote from: Simon on Jan 25, 2012, 12:50:51
I'm not great at the tech stuff, but I think the BT Speedtest suggests a problem between you and the exchange. IDNet should be able to have the line tested.
I hope it's not that :) I am hoping someone tripped over a wire at the exchange! I get the same results going straight into the test socket. I shall post back here when I know what's going on. Cheers
That's a pretty good sign that the problem is BT's side. :)
Quote from: Simon on Jan 25, 2012, 12:56:37
That's a pretty good sign that the problem is BT's side. :)
I suppose, only as long as it's the other side of the BT socket and not on my side :laugh: This brings back memories of dual channel ISDN ::)
The profile is only 500k because of a low sync event. However, the sync seems to have recovered so the profile should follow shortly.
Quote from: Lance on Jan 25, 2012, 13:18:37
The profile is only 500k because of a low sync event. However, the sync seems to have recovered so the profile should follow shortly.
Thanks Lance. Although I just read that the profile can take between 3-5 days to restore. I hope not, I can barely get by on this connection. Nothing heard from support yet.
A phone call might have been quicker. ;)
Quote from: adamb on Jan 25, 2012, 13:35:04
Thanks Lance. Although I just read that the profile can take between 3-5 days to restore. I hope not, I can barely get by on this connection. Nothing heard from support yet.
It can take that long, but we normally see bigger changes happen more quickly (sometimes within the day). It might be a stepped improvement as well, rather than straight up to 7150k.
I agree whatever happened has hopely passed and your profile should rise quite rapidly but the rate of IP profile change will slow as you approach your sync.
Thanks for the replies :) Fingers are all crossed here
Actually, one last question... Is it best to not power down or reboot the router? I don't want to slow down any progress.
Leave well alone the IP profile changes require a stable connection.
Thanks Steve, just got a response from IDnet saying the same thing :)
"We have put through a reset of the circuit for you. This should correct the profile mismatch you can see in your test. Please allow 72 hours for the changes. Please do not turn off/reboot the router unless absolutely necessary."
Something good has come out of this. I have been switched from INTERLEAVING to FAST :) Much better ping times. Profile still at 500k but at least something is happening. Hopefully, it may go up sometime tomorrow.
Just a quick update. I am back to full speed. I jumped straight from the 500k profile to 7150k about 20 mins ago :thumb:
Good news, thanks for letting us know. :thumb:
:thumb: good to hear.
:thumb:
Just don't keep watching it because you know what they say
A watched pot line profile never boils rises.
I do agree though it can be frustrating, I was once on a 350k banded profile so it would never rise until I asked my ISP to ask BT to remove the banding.
Thankfully they seem to have got rid of the banding by all accounts.