In case you haven't seen IDNet's newsletter:
Customer support over Christmas
Our offices will be closed from 12pm Friday 23rd December until 8am Tuesday 3rd January. During this period you can still contact us or place an order via our web site. If you require technical support and you are able to connect to the Internet please email us at support [at] idnet.com. If you are unable to connect to the Internet please call 0800 331 7000 (or 01462 659350) and follow the prompts.