I've seen via another forum that BT are replacing all the modems on pre-August Infinity installations. http://community.bt.com/t5/BT-Infinity/Infinity-Modem-Swap-amp-Kelly-Communications/td-p/332045 (http://community.bt.com/t5/BT-Infinity/Infinity-Modem-Swap-amp-Kelly-Communications/td-p/332045)
Does anyone know if will just apply to BT Infinity, or will it apply to all FTTC customers?
:welc5: :karma:
I would hope it is for all pre-August installs, as BT own the modems that are installed, irrespective of the ISP .
I posted a query on the PlusNet forum and staff just confirmed it is all the Openreach supplied modems not just those supplied with Infinity.
Welcome to the forum. :welc: :karma:
:welc: :karma:
Thanks for the welcome.
Any idea what changed in August?
My install was in July, and I haven't had any modem related problems so far.
I have no idea as to why. My first modem lasted less than 10 days (it couldn't make a connection), but the current one has been happily running 24/7 since the middle of May.
Had the same one since my FTTC was installed in April, have had a few disconnects but always assumed it was the router or ISP (Sorry IDNet :red:)
I've had four modems now and the first one (August 2010) was probably the most reliable but OR insisted on swapping it!