At exactly midnight my connection went down for approximately five minutes.
PPP is now back but I've been assigned that weird 172.16.41.130 IP address we've seen happen a few times in the last year. As a result my connection is useless.
Anyone seeing this tonight?
(Posted from phone)
For the record my area code us 01922 if anyone can check the usual avenues for me. It's a nightmare to do so myself via the phone.
Nothing showing on Zen for your exchange, Griff http://status.zen.co.uk/broadband/outages.aspx?number=01922
It's not on any of the PEWs either although there was a lot of planned BT work last night.
Possibly a knock on from work at a node?
All seems back to normal now. Thanks.
It's happened again.
Sync remained to but ppp went down and I've been assigned a weird IP address.
Me too. Getting the BT wholesale page too so I can't see the net. Ace.
Same here. On phone atm.
Looks like a lot of us are affected according to the wait to speak to someone at idnet.
Same here! Any info on the problem yet?
If anyone gets through to idnet by phone can they update this thread please?
I'm not getting anything. DSL connected but no Internet. I'm in the East Mids & sending this from my phone
I got through to the out of hours so I've no idea what the problem is.
I was attempting to pay my yearly bill when I lost the net!
PPP down here too, fine on Telefonica line, so it suggests a BT problem.
Same here.
SERVICE INFORMATION
You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.
Or
You are testing your local connection to BT using
'bt_test_user@startup_domain'
Or
You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.
Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
Or
You have attempted to access an invalid Service Provider domain.
I'm in Stevenage hertfordshire - same issue no net
Come home gagging to play mw3 and no net
Have you spoken to support rik? I'm on hold but if someone on here has already spoken to them I can hang up and free up their hold system.
Edit - I'm not even getting the wholesale message Simon. Just a weird IP, subnet mask and gateway.
I've alerted IDNet directly, I'm just wondering if BT have cut them off again. :(
Same problem as everyone else. Lost PPP, then it came back up with the wrong IP. Every reboot leads to the same. Certainly smells of a BT issue as this is what happened the last time they screwed up.
Luckily managed to get wifi sharing working on my phone.
Down here as well.
Same here, at present IDNet are just ringing and ringing, to many incoming calls I guess about the failure. My code is 01243.
15 minutes on hold to Idnet and then I got cut off ???
Working again here- Didcot (South Oxon) exchange.
eta- 01235 etc
down here, Brighton way.
Back here :) West Sussex, 01243
Tbh, I wouldn't bother trying to phone. They must be aware as they've obviously already had so many calls.
Back here in East Mids. Any official explanation for what happened?
Same here. Guess the exact moment I turned the PC back on?
18:30 :D
Now it's back (As of 18:51/52) :P
Was "connected" but no "life" on the internet.
Back here now.
Back here too.
Maybe a host link falling over, as a possible cause?
Quote from: Simon on Nov 08, 2011, 18:55:53
Tbh, I wouldn't bother trying to phone. They must be aware as they've obviously already had so many calls.
By the same token if we all agreed not to call how would we get an update? I wanted to get through to someone so I could post back on here and stop further people calling.
Quote from: Glenn on Nov 08, 2011, 18:57:42
Maybe a host link falling over, as a possible cause?
BT will let us know if 6 months if we're lucky.
Still getting weird ip & no net
All I see is a small rise in latency
(http://www.thinkbroadband.com/ping/share-thumb/70be538f0dacabfa1e5318eac39044ef-08-11-2011.png) (http://www.thinkbroadband.com/ping/share/70be538f0dacabfa1e5318eac39044ef-08-11-2011.html)
Quote from: psp83 on Nov 08, 2011, 18:58:50
Still getting weird ip & no net
Mines just come back Paul.
Quote from: Glenn on Nov 08, 2011, 18:57:42
Maybe a host link falling over, as a possible cause?
Got to be something of that sort, Glenn. I've let Simon D know the outage times...
All back in Nottingham - lovely. ;D
Quote from: Glenn on Nov 08, 2011, 18:59:06
All I see is a small rise in latency
(http://www.thinkbroadband.com/ping/share-thumb/70be538f0dacabfa1e5318eac39044ef-08-11-2011.png) (http://www.thinkbroadband.com/ping/share/70be538f0dacabfa1e5318eac39044ef-08-11-2011.html)
(http://www.thinkbroadband.com/ping/share-large/d14cd71f1e79d633d8636c2fc6b2640e-08-11-2011.png)
And as soon as I posted it came back ;D
Give me your phone number, Paul, any problems and I'll call you and ask you to post. ;D
This has now happened to me three times this week but the other two occasions were in the early hours of the morning when I doubt there were many people online at the time to notice. Unlike tonight.
I'm still down - rebooting router now to see if that help
i lost internet for a about an hour
It's early days but I don't think this affected Idnet only.
Other ISP users are seeing the same "outage" of their latency graphs too.
Quote from: Finallyhere on Nov 08, 2011, 19:05:05
I'm still down - rebooting router now to see if that help
Restart your browser too... it was very odd here.
Everything was fine on the laptop (using Safari), but the iMac (Opera) said t'internet was still down :dunno:
Quote from: .Griff. on Nov 08, 2011, 19:07:04
It's early days but I don't think this affected Idnet only.
Other ISP users are seeing the same "outage" of their latency graphs too.
Interesting, thanks Griff - message passed on. :)
I'm back as well.
still down 01273
See announcement from Miriam here:
http://www.idnetters.co.uk/forums/index.php/topic,27548.msg654391.html#msg654391
Try re-booting your router.
Thank god for tech at times like this ;D
(http://psp83.co.uk/pics/3g.jpg)
Quote from: Rik on Nov 08, 2011, 19:10:45
Interesting, thanks Griff - message passed on. :)
I might be wrong about it Rik but for example here's a Be customer in Highams Park
(http://beusergroup.co.uk/drsox/f8lure/index.php/182.png)
Identical start time to the outage. Coincidence maybe..
Miriam says it was down to a core router, so I'm not sure why Be would be having problems - perhaps they came out in sympathy? Or was it an IDNet customer with a Be connection?
definitely still down here, reboot has done nothing
Try powering off for 15 minutes, then try again, if that doesn't work, call support, you should be able to get through now.
Just got home to no connection, reboot of router and all seems fine!
Quote from: Rik on Nov 08, 2011, 19:19:35
Miriam says it was down to a core router, so I'm not sure why Be would be having problems - perhaps they came out in sympathy? Or was it an IDNet customer with a Be connection?
Be retail customer. Maybe it is just a coincidence then or there's a second issue out there affecting some.
Quote from: Steve on Nov 08, 2011, 19:21:28
Just got home to no connection, reboot of router and all seems fine!
Phew. :)
Quote from: .Griff. on Nov 08, 2011, 19:21:41
Be retail customer. Maybe it is just a coincidence then or there's a second issue out there affecting some.
My Telefonica (Be) line took a while to get PPP, which would fit with the IDNet core router - or something on the Be network. Toss a coin time, I guess. ;)
Rebooted everything and still no connection here (Norfolk). Should I try powering down for 10 mins?
Yes, if that fails, call support.
just rang, still major problems apparently.
Quote from: psp83 on Nov 08, 2011, 19:16:54
Thank god for tech at times like this ;D
<image>
I just wait for it to come back, it seldom takes very long :)
Quote from: Joel on Nov 08, 2011, 19:32:09
just rang, still major problems apparently.
Did they give any more detail? Most people seem OK now.
Can't get used to Miriams new name yet. ;D
Still nothing after a power-down. Support took my details and said someone would call me back. Also said services are returning slowly (with the emphasis on slowly).
The last error message Chrome gave me was an issue with resolving DNS, but that was probably simply due to complete lack of connection.
she did not give any detail, engineers are working, no ETA....
anyone else still down? I'm getting a bit annoyed, one post saying its all fixed yet I phone and hear the opposite.
Still down here, Joel, and no callback from Support over an hour after I phoned. To cap it all, my phone signal is slow as hell tonight, so checking stuff online is taking ages.
Oh well. I've got one of those things made of paper with words on, to tide me over until bedtime. I think it's called a book ;D
Hope everyone else gets going soon.
I just had another blip, same symptoms (BT Wholesale page).
[EDIT] My connection appears to be a little touchy just now. I'll reboot my router and modem to see if that cures things.
Just got up for work (yes, at 03:45am) and I still have no connection. What the heck's going on? :'(
Just checked my broadband quality meter via my phone and it shows approx 1 hour of complete packet loss and then it's absolutely blank after that and until now. No red; just nothing. Is that any help in diagnosing what could be wrong?
I have to leave for work now, but will check forums during my breaktimes.
Bah! :-\
I think you need to check with support!
Given most people now have smart phones with Twitter, wouldn't it be a good thing if iDNet issued status updates via their Twitter page? The last Tweet was on 17 Aug when they were looking for a Developer. If they don't wish to use this account for network status updates they could set up another account as @iDNet Ops or some such.
To post, "We're experiencing a network failure, engineers investigating" on Twitter is the work of a moment, as would be subsequent updates.
Not that it affected me because I wasn't online at the time, bit there was a lot of happenings yesterday afternoon/evening. The packet loss activity continued through 'til midnight.
(http://www.thinkbroadband.com/ping/share-large/eb42c14c155f8f4725b8e9f88ee1a1a5-09-11-2011.png)
My internet is still down too. I have a Net Gear rangemax router, and it has a green sync light and red connection light.
Powered off. Rebooted. No change (bar sync speed dropping from 7900 to 7800).
Here's my quality graph. Anyone know why after the dropped packets at the time of the IDNET outage the remainder of the graph is empty?
(http://www.thinkbroadband.com/ping/share-thumb/fb7f6fa21259a518e931cd8d245c010a-09-11-2011.png) (http://www.thinkbroadband.com/ping/share/fb7f6fa21259a518e931cd8d245c010a-09-11-2011.html)
Should I go pick up a new router at lunchtime?
Same here. Connection dropped of about 15 min, starting at 18h30 yesterday evening... a 172.16.xx.yy address was assigned instead of my standard IP address.
It is the second time this happens to me like that, in the middle of the day... would be nice to have some feedback on what it was, and what is IDNet/BT planning to do to address these issues. I logged a call with Support, but no news, of course.
[img=http://www.thinkbroadband.com/ping/share-thumb/56d2f2d27b136028f8867906690184af-09-11-2011.png]
A twitter update would be nice.
Miriam posted an announcement last night, as far as they were aware, it was a core router issue. http://www.idnetters.co.uk/forums/index.php/topic,27548.msg654463.html#new
Quote from: Wivelrod on Nov 09, 2011, 08:48:04
My internet is still down too. I have a Net Gear rangemax router, and it has a green sync light and red connection light.
Powered off. Rebooted. No change (bar sync speed dropping from 7900 to 7800).
Should I go pick up a new router at lunchtime?
Before buying anything, give support a call and see if it is a problem their end.
Quote from: Wivelrod on Nov 09, 2011, 08:48:04
Here's my quality graph. Anyone know why after the dropped packets at the time of the IDNET outage the remainder of the graph is empty?
http://forums.thinkbroadband.com/newsite/4056833-what-causes-a-gap-in-the-tbbqm.html?page=1#Post4057756
I think there are several without a ppp session this AM , please contact support before blaming your own equipment.
Quote from: .Griff. on Nov 09, 2011, 09:04:27
http://forums.thinkbroadband.com/newsite/4056833-what-causes-a-gap-in-the-tbbqm.html?page=1#Post4057756
Thanks.
For clarity, would that mean that it's failing because of my end, or IDNETs end?
Quote from: Glenn on Nov 09, 2011, 09:02:47
Before buying anything, give support a call and see if it is a problem their end.
Called them last night (out of hours guys). Promised a call back but got nothing. Got the impression they didn't really know much and we're reading a script. Does In-Hours support go direct to IDNET? (not that it helps much when I'm at work and unable to access my router during such times).
Day time support is handled by Idnet themselves.
Quote from: Steve on Nov 09, 2011, 09:18:41
Day time support is handled by Idnet themselves.
Thanks, I'll try to pop home at lunchtime and sort it out then.
Quote from: Glenn on Nov 09, 2011, 09:00:55
Miriam posted an announcement last night, as far as they were aware, it was a core router issue. http://www.idnetters.co.uk/forums/index.php/topic,27548.msg654463.html#new
I'm aware of that Glenn, but if my internet connection is down it's not a lot of use. The whole point of using Twitter is that it's quick, to the point and, for most people, receivable on their phone and therefore independent of an internet connection.
A fuller explanation may be posted to 'Netters once the service is back up. :)
Don't you need an internet connection via you phone to view Twitter?
Quote from: Wivelrod on Nov 09, 2011, 09:16:39
For clarity, would that mean that it's failing because of my end, or IDNETs end?
I think it implies that it's somewhere in the middle- maybe IDNet, maybe BT (or O2 for some).
But either way, only IDNet can handle it.
Quote from: Glenn on Nov 09, 2011, 09:43:56
Don't you need an internet connection via you phone to view Twitter?
3G?
Quote from: Bill on Nov 09, 2011, 09:45:45
I think it implies that it's somewhere in the middle- maybe IDNet, maybe BT (or O2 for some).
But either way, only IDNet can handle it.
Thanks Bill
(No LLU where I am, so I'll blame BT. They are good fall guys :D)
I don't think a Twitter update would be of much use as it appears the issues are often sorted out before the status is updated on the site/RSS.
Presumably, a tweet would be done by the same person/system so would also be landing after the event.
I'd rather they got in with fixing it than updating numerous announcement systems, and at least we can find out we're not alone via the forum.
Thanks for the advice, peeps. I had to come home from work early today anyway, so I called Support again and was told I had a stuck session. Many thanks to Simon at IDNet for re-starting me again! ;D
:thumb:
He just offered me an elastoplast. ;)
Quote from: sat_mad on Nov 09, 2011, 10:41:55
I'd rather they got in with fixing it than updating numerous announcement systems, and at least we can find out we're not alone via the forum.
You don't need numerous announcement systems, you need just one that is independent of iDNet's service. My point was that if you have no internet connection it's not a lot of use posting on the forum. Most people can get Twitter via 3G, which is independent of their ADSL connection. Typing, 'Network down, engineers investigating' is hardly an onerous or time consuming task.
Still people disagree so I'll leave it.
I don't disagree, Tac, but I think there's a point that if you can access Twitter via 3G, you should be able to access the forum as well. :)
Quote from: sat_mad on Nov 09, 2011, 10:41:55
I'd rather they got in with fixing it than updating numerous announcement systems, and at least we can find out we're not alone via the forum.
I'm pretty confident Miriam herself didn't fix the problem herself so to argue "they" had more important things to do and couldn't update us is a little wide of the mark.
I really don't see why anyone would think Twitter is a bad idea. Miriam informed us Idnet knew about the fault after three minutes yet we were all posting on here or sitting in a queue on the phone for the next twenty to thirty minutes before anyone knew what was going on.
How long does it take to tweet something? Thirty seconds maybe? It would save a lot of people posting the same questions on here and safe a lot of people tying up Idnet's phone line.
If not Twitter then post on here instead. Even if it's simply "There's a problem, we're working on it" it's better than nothing.
Quote from: Simon on Nov 09, 2011, 12:48:24
I don't disagree, Tac, but I think there's a point that if you can access Twitter via 3G, you should be able to access the forum as well. :)
I'd argue that on a mobile device, twitter is far easier to check than the forum. But still, despite having intermittent data connection over mobile devices where I live, I managed to see the message from Miriam last night. There was a lot of swearing involved though. Twitter might have made it easier (lower bandwidth solution), but I still found out what was going on with out it.
Phoned IDNET and got my session unstuck also.
Thanks for the help all :D
Not everyone is expected to know this, of course, but there is a WAP version of the forum. Just add ';wap2' to the URL (without the quote marks), so the index page would be:
http://www.idnetters.co.uk/forums/index.php?wap2
Worth bookmarking?
Or on the iPhone save as a Homescreen icon
Quote from: Simon on Nov 09, 2011, 13:38:56
Not everyone is expected to know this, of course, but there is a WAP version of the forum. Just add ';wap2' to the URL (without the quote marks), so the index page would be:
http://www.idnetters.co.uk/forums/index.php?wap2
Worth bookmarking?
Maybe. It would be of even more use if someone from IDNet posted on here when they found out about the problem rather than after it was resolved.
(Not a criticism, merely a suggestion)
I think Miriam set about getting all the facts before posting, Griff. I've passed on comments though.
Quote from: Simon on Nov 09, 2011, 13:38:56
I don't disagree, Tac, but I think there's a point that if you can access Twitter via 3G, you should be able to access the forum as well.
Fair point and I did post to the forum from my iPhone. I just thought Twitter might be more convenient for people.
Quote from: Simon on Nov 09, 2011, 13:38:56
Not everyone is expected to know this, of course, but there is a WAP version of the forum. Just add ';wap2' to the URL (without the quote marks), so the index page would be:
http://www.idnetters.co.uk/forums/index.php?wap2
I didn't know that and thanks for the pointer :)
Quote from: Simon on Nov 09, 2011, 13:38:56
Worth bookmarking?
Definitely! :)
What's all the fuss, mine was down for less than 30mins. I just phoned my nextdoor neighbour to check if his was down as well (also Idnet). He went to check just at the point that it came back on. I don't use my phones to access the net, but I do use them to ring a friend. ;D
Quote from: Simon on Nov 09, 2011, 12:48:24
I don't disagree, Tac, but I think there's a point that if you can access Twitter via 3G, you should be able to access the forum as well. :)
I manage to check the forum on the weak 2G signal that we have around here.
Most of the interruptions to service seem to happen out of hours, and often sorted before any official status is changed. I don't think using Twitter is a terrible idea, but maybe the existing systems could be made more efficient before adding any more methods.
Anyone else having problems again tonight? Just spoken to Support as my router has for the last hour been in a continuous internet lost, DSL training and DSL established loop. Support say that they are still having problems but could offer no advice other than 'keep trying'.
There's nothing on the IDNet status page to say they are still having problems with their network after last nights network outage, I therefore find supports comments puzzling. It sounds like your struggling to maintain sync at the exchange, can't recall whether your BT or Be* though, so in theory it's unrelated.
Phoned IDNet again and a more helpful receptionist said that she would get an engineer to investigate. Now had over 30 resynchs. Downstream error rate is high. Over 5000 CRCs in 15 mins: 101 SES. BT line and I agree that it looks like an exchange issue. No errors upstream. Synch remains at 17.8MBps.
Sent from IPhone
Why not have a recorded service message when there is a known outage, so one can call in and check before connecting to tech support. It takes seconds to record and playback, would save customers and support staff time and be better than an engaged tone.
I guess, if it happened out of hours, there would be no one to record it.
Quote from: Simon on Nov 09, 2011, 21:42:46
I guess, if it happened out of hours, there would be no one to record it.
I didn't think there was such as think as "out of hours" anymore or did I miss something?
Sorry, I thought it was meant that IDNet recorded it, as the OOH service don't really seem to know a lot. I'll get my coat...
Quote from: Simon on Nov 09, 2011, 22:03:25
Sorry, I thought it was meant that IDNet recorded it, as the OOH service don't really seem to know a lot. I'll get my coat...
Is the out of hours support not Idnet then? (I've never called since the OOH service started so I've no idea who provides it)
No, it's a company in Ipswich, I believe.
Quote from: Simon on Nov 09, 2011, 22:32:08
No, it's a company in Ipswich, I believe.
Oh... :-\
Was it just me or have we just just suffered a brief loss of routing for about 5 mins?
Is anyone else having problems this morning? My router thinks it's connected but it's not.
[EDIT] Now my router thinks it's not connected but it is? :dunno:
I think you suffered the same as me Zap, mine's absolutely fine now.
Same here :(
Quote from: Steve on Nov 10, 2011, 07:19:31
I think you suffered the same as me Zap, mine's absolutely fine now.
Yeah, sorry, cross post. There's something really odd happening at my end. Windows and my router insists that they are not connected to the Internet and yet here I am.
I did reboot the router which didn't solve the issue. but then routing returned a couple of minutes later btw on adslmax.
Seems fine for me right now.
Quote from: Steve on Nov 10, 2011, 07:11:38
Was it just me or have we just just suffered a brief loss of routing for about 5 mins?
Happened here too, Steve, but is fine now.
I've had a jump in the base latency since the glitch
(http://www.thinkbroadband.com/ping/share-thumb/bcd4798fd39b8299bae8c3c5ca5a771c-10-11-2011.png) (http://www.thinkbroadband.com/ping/share/bcd4798fd39b8299bae8c3c5ca5a771c-10-11-2011.html)
That's a big jump,interleave changed? Mine may be up by a minuscule amount :dunno:
(http://www.thinkbroadband.com/ping/share-thumb/71f4c657c9a497056d6468ffbc3c4601-10-11-2011.png) (http://www.thinkbroadband.com/ping/share/71f4c657c9a497056d6468ffbc3c4601-10-11-2011.html)
I doubt that's related to the glitch Glenn as it happened at the wrong time. That just looks like DLM increasing interleaving.
Just had another blip - same as last night, but only lasted about 5 seconds.
Nothing here. I'm still working tonight over VPN to the office and that normally kicks up a fuss the second it disconnects.
I think I lost mine for a short while during the iPhone upgrade as well. The router light just went off for about five seconds, then came back on again.
Anyone else just lost routing for 5 mins? Plus just again for 30 secs?
Quote from: Steve on Nov 11, 2011, 14:43:09
Anyone else just lost routing for 5 mins? Plus just again for 30 secs?
Yes, still troublesome here.
OK here now. :)
Thanks Terry seemed to have the hiccups for a few mins.
Yeah just had the same issue here. Thank god it's not my equipment or line. ;) Have a live radio show at 6pm and hoping there are no more problems today..
Same issue here as well.
Quote from: Steve on Nov 11, 2011, 14:52:11
Thanks Terry seemed to have the hiccups for a few mins.
Just noticed it here. I put it down to BT work (3 vans in town, either for Coffee, or wiring a shop up). But if others had it too, I guess it's routing/ISP related not exchange/town related.
I'm sure IDNet are keeping on top of any work needing to be done, or are fixing any issues. Just posting here to assure others that they are not alone, and there is no need to chuck the router out the window just yet. ;D
I just (maybe 10 minutes ago) had a period where half the websites I wanted to access just timed out. Seems back to normal now.
Is it just me who's seeing some prolonged lags in the internet this afternoon? In fact posting this required a couple of attempts.
The net generally has been OK, Steve, but the forum's been sluggish periodically.
Periodically, I've had a lag with the forum initially loading, but once it's there, it's been OK.
Having then just looked at something else it's just taken 5-10 secs to open a new tab for the forum
I just had a ~15 second response after hitting post - though that may have been SMF crying out "How much more can I take?" ;D
You haven't taken upeating too much again Rik, have you? That would explain why the forum is so slow and sluggish. ;D
I always eat too much, Alf. ;)
I don't seem to be having issues at the moment, I wonder it the Fibre traffic takes a different route out of IDNet's network?
Distinct possibility, Glenn.
I may have solved this for myself by moving from OpenDNS to IDNet DNS servers.
Also fibre is good for the diet. :P
I haven't used the forum much in the last few days, too busy feeling nauseous, but it's running fine for me this afternoon/evening.
But this morning, disaster. ;)
Quote from: Rik on Nov 19, 2011, 11:32:13
But this morning, disaster. ;)
I was going to post a question here to ask if the forum was down ... but for some reason I could not gain access ! :P
Exactly. ;)
Quote from: Rik on Nov 19, 2011, 11:37:56
Exactly. ;)
http://tinyurl.com/downdowndowndowndowndowndownxx
Quote from: Rik on Nov 19, 2011, 11:32:13
But this morning, disaster. ;)
Really? I've been on the forum since 7.30am (I even posted something) and didn't notice any problems at all.
It went a little crazy just before 11, Griff, not loading or loading a text page rather than the HTML, and taking several minutes to do so. I've been in touch with SimonD who's got Martin on the case. :) Things seem normal again now. :fingers:
It must have been over really quickly! I was literally on all morning and it's been absolutely fine for me. :dunno:
That's weird, Griff, all the staff had problems accessing, as did Polchraine. You haven't got a direct line to the server, have you? ;)
I did wonder why it was so quiet on the forum.
:laugh:
We were all on the phone to each other trying to work out what was going wrong. ;)