I lost the internet at about 7.25 this morning. A quick check of my router stats showed that there had been no dropped synch etc. Out with the Blackberry, and the AAISP tech page showed a 21CN fault at roughly the same time as my router showed a dropped connection. The internet came back on about an 1 hour later. Currently, the ADSL24 and Zen BT faults pages show no faults at 07.25 and the AAISP page shows the original fault as still going. Question: where is the best place to get accurate BT fault information if a connection goes down?
(As an aside, I had a similar issue on a couple of occasions whilst visiting a remote part of Wales last week. When I raised the matter with my host he responded by saying ' we have only just got electricity so any internet service is seen as a bonus'.)
IDNet have nothing on their status page for 07:25. There may be a BT site, but I don't have a URL.
Still there and the timings match. Strange that no one else is showing this as an issue. All stable now though.
Lines dropped: 64% 21CN-REGION-BM-TH and 100% 21CN-BRAS-RED5-BM-TH - Open Today 07:24:02
Details
Today 07:24:02 Lines: 64% 21CN-REGION-BM-TH and 100% 21CN-BRAS-RED5-BM-TH dropped at 2011-10-11 07:22:51
We have advised BT
This is likely to have affected multiple internet providers using BT
View this post only >>
Broadband Users Affected 2%
Started Today 07:22:51 by AAISP automated checking
Cause BT
AAISP's status page takes a feed directly from their network management software which I believe is written in house.
Most ISPs do not do this and update their pages manually.
It looks like someone turned off my line last night, there were no planned works according to Zen.
(http://www.thinkbroadband.com/ping/share-thumb/9d36f5bcbab8e48dada2719c4c375612-11-10-2011.png) (http://www.thinkbroadband.com/ping/share/9d36f5bcbab8e48dada2719c4c375612-11-10-2011.html)
Quote from: Glenn on Oct 11, 2011, 20:30:34
It looks like someone turned off my line last night, there were no planned works according to Zen.
(http://www.thinkbroadband.com/ping/share-thumb/9d36f5bcbab8e48dada2719c4c375612-11-10-2011.png) (http://www.thinkbroadband.com/ping/share/9d36f5bcbab8e48dada2719c4c375612-11-10-2011.html)
If there had been a problem with your line you'd see a big block of red depicting 100% packet loss.
That "gap" also appears on my TBBQM and resulted from an error at TBB's end.
I have had a series of further internet outages overnight which seem to be linked to problems within 21CN-Region-BM-TH. The failure times on my router page and on various ISP websites match. Indications are that the problem has now been fixed. I think that BM stands for Bromsgrove; however, I can find no 'idiots guide' to BT speak. Can anybody point me in the right direction? Thanks.
No BT don't publish details on this.
Only the ISPs will know, I have looked myself out of interest.
Quote from: pctech on Oct 13, 2011, 14:23:25
No BT don't publish details on this.
Only the ISPs will know, I have looked myself out of interest.
Thanks pctech. Matching router logs with detected BT problems is a bit primitive but a check of my STD code shows no failures. Hopefully, the problem has been resolved (according to AAISP and Zen)
I think AAISP's systems carry out checks every couple of minutes because they do tend to show these faults before anyone else.
Quote from: pctech on Oct 13, 2011, 16:31:33
I think AAISP's systems carry out checks every couple of minutes because they do tend to show these faults before anyone else.
AAISP monitor all customer's lines constantly, if a number of lines in one area fall over at the same it is reported automatically to BT telling them the areas affected and the probable cause.